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Working As a Toll Operator

  • Interacting With Computers
  • Communicating with Supervisors, Peers, or Subordinates
  • Resolving Conflicts and Negotiating with Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $31,000

    Average Salary

Example Of What A Toll Operator does

  • Provide excellent customer service to Bellsouth customers in a faced paced environment.
  • Offer assistance to customers unable to dial or who are in emergency situations.
  • Handled high volume residential/commercial telephone requests including person-to-person, collect, credit card calls and third party billing.
  • Answered incoming calls and placed collect, third party, and calling/credit card calls.
  • Monitored traffic flow and operated all toll equipment as per regulation!
  • Handled customer complaints, commendations, operator reports of equipment trouble and referrals to appropriate persons.
  • Maintained a temperature log for the Extrudate Dryer and Calciner.
  • Collected proper toll amounts and ensured accuracy in collections!
  • Keep records of calls placed and received, and of related toll charges.
  • Delivered prompt, accurate and excellent customer service.
  • Enforced special rules and regulations pertinent to toll collections and the safety of property and bridge traffic.
  • Answer all incoming telephone calls.
  • Interrupt busy lines if an emergency warrants.
  • Toll Operators Proficiently operate the Department's toll collection equipment according to procedure Accurately complete operational reports reflecting toll lane activity.
  • Handled emergency calls and special assistance calls.
  • Maintained a clean toll booth.
  • Handled toll calls, collect calls, coin calls, etc.
  • Collected toll fees and made change when needed.
  • Use computerized alphabetical or geographical directories.
  • Received calls from customers of various phone service providers.

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Top Skills for A Toll Operator

  1. Phone Calls
  2. Emergency Situations
  3. Telephone Calls
You can check out examples of real life uses of top skills on resumes here:
  • Assisted customers in completing local and long distance phone calls to include dialing and transferring.
  • Serve as primary contact via police communications network for field officers needing assistance and information during both routine and emergency situations.
  • Put through long distance calls and shop-to-shore telephone calls, both domestic and international.
  • Process monetary toll transactions quickly and correctly while portraying a positive attitude, providing excellent customer service.
  • Work in toll booth as toll collector.

Toll Operator Demographics

Gender

Female

58.9%

Male

28.0%

Unknown

13.1%
Ethnicity

White

59.7%

Hispanic or Latino

19.5%

Black or African American

12.3%

Asian

5.4%

Unknown

3.0%
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Foreign Languages Spoken

Spanish

60.0%

Urdu

20.0%

German

20.0%

Toll Operator Education

Schools

University of Phoenix

16.7%

Central New Mexico Community College

5.6%

Central State University

5.6%

Goshen College

5.6%

South Suburban College of Cook County

5.6%

Houston Community College

5.6%

Berkeley College (New York)

5.6%

Ashford University

5.6%

Florida Atlantic University

5.6%

Florida College

5.6%

The Academy

5.6%

Hillsborough Community College

5.6%

Saint Louis Community College

2.8%

City College - Altamonte Springs

2.8%

Sanford-Brown College - Saint Peters

2.8%

Brown University

2.8%

University of Alabama

2.8%

Escuela Tecnica De Electricidad

2.8%

Keene State College

2.8%

Miami Dade College

2.8%
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Majors

Business

20.9%

Accounting

12.1%

Health Care Administration

8.8%

General Studies

6.6%

Liberal Arts

6.6%

Criminal Justice

4.4%

Computer Programming

4.4%

Education

4.4%

Medical Assisting Services

3.3%

Computer Science

3.3%

Graphic Design

3.3%

Human Services

3.3%

Nursing

3.3%

Sociology

2.2%

Management

2.2%

Project Management

2.2%

Marketing

2.2%

Anthropology

2.2%

Legal Support Services

2.2%

Elementary Education

2.2%
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Degrees

Other

47.4%

Bachelors

22.6%

Associate

18.0%

Certificate

4.5%

Masters

3.8%

License

1.5%

Diploma

1.5%

Doctorate

0.8%
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Updated May 19, 2020