Jobs in Tonawanda, NY

This position is part of the IT team and is in touch with the latest technology and software programs. • Responsible for administration, operation, and support of the Probation & Pretrial Services Automated Case Management Tracking System (PACTS) application and ensures the accuracy and integrity of the database and extraction. • Acts as point of contact for PACTS users within the U.S. Probation Office seeking services, training, guidance, or assistance in all areas of data processing and serves as the technical representative to study and resolve problems related to PACTS. • Write, run, and distribute PACTS routine and special request statistical reports for managers and the court. • Develop system features to satisfy end user needs. Make adaptations to a national system and/or participate in the planning. Develop, modify, and run reports. Execute implementation of plans. Adapt software and documentation; perform testing; establish operating procedures; devise security for software and data. Establish and calculate optimum values for database parameters. • Develop and implement improvement plans, with minimal disruption. • Develop data models. Maintain web functions. Develop and maintain SharePoint sites and applications. • Test databases, correct errors, and make modifications. Perform data backups and disaster recovery operations. Perform system startup and shutdown procedures; maintain control records. Provide user support, training, and problem resolution for systems-related problems. Specify users and user access level. • Inventory responsibilities including receiving, tracking, and updating IT equipment in a nationally supported database system. • Manage and coordinate the repair of hardware including PCs and other communications devices and printers. Install, troubleshoot, and configure access to applications. Qualification Requirements • High school diploma or equivalent and at least two years of specialized experience. • Strong customer service skills and the ability to deal with a wide variety of people tactfully and courteously. • Excellent written and verbal communication skills. • Ability to function as a team player in a fast-paced, team-oriented office environment with frequent interruptions. • Strong organizational skills and the ability to handle multiple assignments with frequent interruptions. • Accuracy and attention to detail. Specialized Experience Progressively responsible experience that is in, or closely related to, the work of the position that has provided the knowledge, skills, and abilities to successfully perform the duties of the position. Preferred Qualifications/Court Preferred Skills Candidates with experience and a bachelor's degree in CS, MIS, other relevant field of study preferred. Proficiency in Microsoft Office 365, including collaboration tools such as SharePoint, OneDrive, OneNote, and Teams. Proficiency in data analysis tools like Tableau and Microsoft PowerBi. Cybersecurity knowledge and experience are all strongly preferred. Organizational Relationship This shared services position is assigned to the Clerk's Office, U.S. District Court, Western District of New York, and reports to the Director of Information Technology. Benefits Visit this site to learn more about the Judiciary's benefits: https://www.uscourts.gov/careers/benefits How to Apply Please submit a cover letter, resume, and AO78 Application for Judicial Branch Federal Employment as a single PDF attachment by email to: applications@nywd.uscourts.gov subject line “Application Administrator II, Reference No. 23-01.” Save the documents as one PDF, using your firstname_lastname. When the AO78 is filled out electronically and returned by email, the fillable form must first be resaved and submitted as a non-fillable PDF before submission, otherwise the form will appear blank. Applicants are not required to complete the AO78, page 5, Optional Background Information until the time of a conditional offer. Important Dates Position Available: Immediately Application Deadline: Open until filled; preference will be given to applications received by 02/17/2023.