Guest Services jobs at Topgolf

Compensation: * $16.50/hour starting pay. * Monthly personal performance bonuses of up to $700 available. Note all bonuses are taxed. Role: Our Hospitality Experts are our guest's first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game. Expected Weekly Hours: 30-45 hours per week Expected Schedule: Flexible availability, including nights, weekends, and holidays. Seasonal Dates of Work: As early as 10/21/2025, but will end on 1/17/2026. Responsibilities: * Work to meet the incoming demand of calls, chats and emails so we can serve every single guest. * Delivering unique forms of hospitality to every single guest by creating personal connections in every interaction. * Being a The Escape Game brand ambassador: enthusiastically explaining our games. * Remove barriers between our guests and their first/next experience at The Escape Game. * Create epic guest moments that generate positive word of mouth and brand perception. * Communicating with The Escape Game Store locations nationwide, professionally and politely. * Creatively solve guest challenges as needed. Requirements & Expectations: * Flexible availability, including nights, weekends, and holidays * Obsession with delivering 5-star hospitality to guests * Genuine love for serving others * Flexible, humble, and teachable * Ability to function both creatively and administratively * Exceptional communication skills * High capacity for creative problem solving * Ability to multitask * Energetic, friendly, and patient Remote Specific Expectations: * Work remotely from locations that are quiet, with good wifi and are generally private due to the information that could be on your screen while on the clock. * Your home is the preferred place of work. If you need to work outside of your home for some reason, communication should be sent for approval to your direct leader at least 24 hours in advance. Approvals can be made with less time if there are emergencies (power outage, etc) * Be in a professional setting & remember professionalism when working remotely and participating on video calls. (not laying down or on a couch, or in pajamas, attending to family, etc.) TEG shirts are appropriate and business casual tops when on video meetings. * Share your location via Gchat by informing the team & your direct leader of meal breaks or "brb" breaks to take 5-10 mins for restroom breaks or brain breaks. * Use the TEG laptop sent to you for all TEG related work. * Be on camera for video calls and meeting with the your team and other HQ teams.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $14.75 Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When gates open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency Physical Demands: While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 50 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. Work Environment: The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a POSITIVE attitude while handling difficult situations. Flexible schedule: Availability to work a majority of home basketball games. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $14.75 Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. The arena is home to Florida State Men's and Women's basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena also is frequently used for trade shows, large catered functions, receptions, religious services, and classes. You can learn more about our venue at tuckerciviccenter.com. Responsibilities * Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor * When gates open, welcome our fans with a great smile and helpful attitude * Scan event tickets ensuring that the proper ticket is being used to gain entry * Assist fans in locating their ticketed seats * Being alert and proactive to potential hazards and reporting incidents when they occur * Monitor your assigned area for issues and opportunities to make lasting memories for our fans * Respond to all guest concerns/complaints promptly and in a professional manner * Assist guests in ADA accessible seating sections * Enforce all building policies and procedures to ensure a safe environment for all guests * Manage the foot traffic flow of large crowds * Check identification of guests to verify age requirements for purchase of alcohol. * Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency Physical Demands: * While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 50 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. Work Environment: * The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Qualifications * Experience in a hospitality or entertainment environment is preferred * You must love working with and helping people. * Ability to stand for long periods of time. * You must be able to maintain a POSITIVE attitude while handling difficult situations. * Flexible schedule: Availability to work a majority of home basketball games. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $14.75 Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When gates open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency Physical Demands: While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 50 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. Work Environment: The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a POSITIVE attitude while handling difficult situations. Flexible schedule: Availability to work a majority of home basketball games. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly rate of $14.75 Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue The Donald L. Tucker Civic Center features a 12,500-seat arena, 34 luxury suites, 476 club seats, over 54,000 sq. ft. of meeting and exhibition space and an arena view restaurant, the Spotlight Grille. The arena is home to Florida State Men's and Women's basketball and is known for its electric atmosphere and fierce home court advantage. Not only a music and sports venue, the arena also is frequently used for trade shows, large catered functions, receptions, religious services, and classes. You can learn more about our venue at tuckerciviccenter.com. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When gates open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency Physical Demands: While performing duties of this job, the employee occasionally lifts and moves facility equipment and/or tools. Employee will frequently move about inside and outside various areas of the large facility before/during/after events to interact with internal/external clients and supervise the work of employees. Position will require employee to occasionally bend, stoop, or crouch in order to evaluate and inspect equipment and building infrastructure. Employee will as needed operate fork lift and high lift in assessment of and maintenance of the building and equipment. Employee will occasionally be required to identify or match colors/tones of furniture, dance floor, carpet or other items as necessary. Employee will frequently operate a computer and other office devices such as calculators, telephones, copy machines and printers; employee will constantly communicate via telephone, email and in-person with others and exchange accurate information. Employee will frequently lift 50 lbs; occasionally lift up to 75 pounds; and push/pull 150 pounds, as business demands required. Work Environment: The duties of this position are performed indoors and occasionally outdoors in the weather conditions prevalent at the time. The noise level in the work environments is usually moderate to loud during events and minimal during non-event times. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a POSITIVE attitude while handling difficult situations. Flexible schedule: Availability to work a majority of home basketball games. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Team, you will be an essential part of the guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter and event day security. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role pays an hourly rate of $14.00. Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until November 1, 2025. About the Venue The Tyson Events Center is a 190,000 square foot multi-purpose facility, located in downtown Sioux City, Iowa. It was built, starting in 2002 and opened on December 17, 2003. The venue features a horseshoe-shaped seating bowl with an end court upper balcony with seats and 28 luxury suites. The Tyson Events Center is proud to be the home to the Sioux City Musketeers hockey team and Sioux City Bandits arena football team. The Tyson Events Center hosts over 140 different events each year, including concerts, sporting events, family shows, trade shows, competitions, religious services, bull riding competitions, commencement ceremonies, lectures, and political rallies among other corporate and community events. The arena is host to the NAIA Women's Division II Basketball National Championship and NAIA Volleyball Championship. The Tyson Events Center is owned by the City Of Sioux City and managed by Oak View Group, the expert in hosting and entertainment, partnering with over 300 clients at 400 global properties to create memorable experiences for millions of visitors every year. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When gates open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about the venue emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Operate magnetometers (walkthrough metal detectors/hand operated scanners) Prevent or diffuse situations Maintain order and report suspicious activity Provide excellent customer service assistance to internal and external clients Qualifications High school diploma, GED or equivalent preferred Must have a demonstrated ability to function in a fast paced, high-pressure environment Experience in a public facility highly preferred Must be able to communicate clearly and concisely in the English language Possess strong interpersonal and communication skills Ability to work both independently and as part of team Must have the ability to work flexible schedule including long hours, nights, weekends and holidays. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Under general supervision from the Event Manager, the Guest Services role will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, concourse customer service, greeter and/or team related services. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role pays an hourly rate of $15.00 Benefits for Part-Time roles: 401(k) Savings Plan and 401(k) matching This position will remain open until December 19, 2025. About the Venue Oak View Group (OVG) is the venue manager and food and beverage provider of SoFi Center, a first-of-its-kind venue located in Palm Beach Gardens on the campus of Palm Beach State College. SoFi Center will be the home of the TGL Golf League, founded by Tiger Woods and Rory Mcllroy, TGL presented by SoFi is a new golf league, combining advanced technology with teams of top players from the PGA TOUR for two-hour weekly competitions in prime time. The arena will seat about 1,500 people and featured matches between 6 teams. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor Direct and Manager the foot traffic flow of large crowds When gates open, welcome our fans with a great smile and helpful attitude Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Prevent or diffuse situations Maintain order and report suspicious activity Provide excellent customer service assistance to internal and external clients Perform other duties as required Qualifications Experience in a hospitality or entertainment environment is preferred Ability to stand for long periods of time High school diploma, GED or equivalent preferred Must have a demonstrated ability to function in a fast paced, high-pressure environment Experience in a public facility highly preferred Must be able to communicate clearly and concisely in the English language Possess strong interpersonal and communication skills Ability to work both independently and as part of team Must have the ability to work flexible schedule including long hours, nights, weekends and holidays. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions. This role will pay an hourly rate between $14.00 Benefits for PT roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Addition Financial Arena Is a multi-purpose entertainment arena located at the University of Central Florida Campus. The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows and conventions. The Arena is home to the University of Central Florida Knights Men's and Women's Basketball, Women's Volleyball and the Pro Volleyball Federation's Orlando Valkyries. Responsibilities JOB FUNCTIONS: Be familiar with ticketing, seating locations, procedures and building policies Able to handle large groups of guests Maintain control of your assigned sections or area Anticipate and correct any trouble situations in your area Know general building information and locations of various amenities Ensure areas are safe for patrons and staff Monitor alcohol consumption and related issues Provide exceptional customer service to all patrons Occasionally assist with breakdown after events Perform other duties as assigned Qualifications QUALIFICATIONS: Must be 18 years or older Must have reliable transportation Must be available for at least ½ of all events occurring within each month, year round Experience in customer service Ability to manage high stress situations and remain flexible Able to be on feet for long periods of time Able to work a variety of events including children's shows, theatre performances, and loud concerts Must have a pleasant and outgoing personality Must be friendly, courteous and polite with a positive attitude Must be able to adhere to all company policies and procedures Must be able to pass a criminal background check DESIRED SKILLS: Previous experience as an usher or ticket taker are a plus. High School Diploma (or GED) preferred Bilingual skills are a plus First aid or CPR trained Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.) Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions. This role pays an hourly wage of $14.00 Benefits for part-time roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities JOB FUNCTIONS: Be familiar with ticketing, seating locations, procedures and building policies Able to handle large groups of guests Maintain control of your assigned sections or area Anticipate and correct any trouble situations in your area Know general building information and locations of various amenities Ensure areas are safe for patrons and staff Monitor alcohol consumption and related issues Provide exceptional customer service to all patrons Occasionally assist with breakdown after events Perform other duties as assigned Qualifications QUALIFICATIONS: Must be 18 years or older Must have reliable transportation Must be available for at least ½ of all events occurring within each month, year round Experience in customer service Ability to manage high stress situations and remain flexible Able to be on feet for long periods of time Able to work a variety of events including children's shows, theatre performances, and loud concerts Must have a pleasant and outgoing personality Must be friendly, courteous and polite with a positive attitude Must be able to adhere to all company policies and procedures Must be able to pass a criminal background check DESIRED SKILLS: Previous experience as an usher or ticket taker are a plus High School Diploma (or GED) preferred Bilingual skills are a plus First aid or CPR trained Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.) Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary Guest Services staff are the primary contact with the guests at the facility. Employees are required to have knowledge of the building and its services, and also to provide a safe and enjoyable environment for the guests. Employees will fill ticket taker, usher, guest services, and greeter positions. This role pays an hourly wage of $14.00 Benefits for part-time roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. About the Venue Addition Financial Arena Is a multi-purpose entertainment arena located at the University of Central Florida Campus. The arena features up to 10,000 seats and hosts a wide variety of events ranging from nationally renowned artists, family shows, college and professional sporting events, trade shows and conventions. The Arena is home to the University of Central Florida Knights Men's and Women's Basketball, Women's Volleyball and the Pro Volleyball Federation's Orlando Valkyries. Responsibilities JOB FUNCTIONS: * Be familiar with ticketing, seating locations, procedures and building policies * Able to handle large groups of guests * Maintain control of your assigned sections or area * Anticipate and correct any trouble situations in your area * Know general building information and locations of various amenities * Ensure areas are safe for patrons and staff * Monitor alcohol consumption and related issues * Provide exceptional customer service to all patrons * Occasionally assist with breakdown after events * Perform other duties as assigned Qualifications QUALIFICATIONS: * Must be 18 years or older * Must have reliable transportation * Must be available for at least ½ of all events occurring within each month, year round * Experience in customer service * Ability to manage high stress situations and remain flexible * Able to be on feet for long periods of time * Able to work a variety of events including children's shows, theatre performances, and loud concerts * Must have a pleasant and outgoing personality * Must be friendly, courteous and polite with a positive attitude * Must be able to adhere to all company policies and procedures * Must be able to pass a criminal background check DESIRED SKILLS: * Previous experience as an usher or ticket taker are a plus * High School Diploma (or GED) preferred * Bilingual skills are a plus * First aid or CPR trained * Ability to work holidays (ie. Thanksgiving, Christmas, Hanukkah, New Years, Easter, etc.) Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere. This role will pay an hourly wage of $14.50. Benefits for Part-Time roles: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor. When gates open, welcome our fans with a great smile and helpful attitude. Scan event tickets ensuring that the proper ticket is being used to gain entry. Assist fans in locating their ticketed seats. Being alert and proactive to potential hazards and reporting incidents when they occur. Monitor your assigned area for issues and opportunities to make lasting memories for our fans. Respond to all guest concerns/complaints promptly and in a professional manner. Assist guests in ADA accessible seating sections. Enforce all building policies and procedures to ensure a safe environment for all guests. Manage the foot traffic flow of large crowds. Ability to lift or carry up to 25 pounds or push guests in a wheelchair. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications Experience in a hospitality or entertainment environment is preferred. You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a positive attitude while handling difficult situations. Flexible schedule which includes evenings, weekends, and holiday. Fluency in a second language is preferred but not required. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The part-time Guest Experience Coordinator will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer satisfaction and experience. This role will pay an hourly rate of $27.00-$29.00. Benefits for Part-Time roles: 401(k) savings plan, 401(k) matching. This position will remain open until March 6, 2026. About the Venue America's hottest music festival destination finally has the world-class arena it deserves. Now open, the brand-new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley. Responsibilities * Effectively lead, direct, empower, and work alongside part-time staff with the goal of creating exceptional experiences at Acrisure Arena. * Actively monitor team member interactions with guests, and fellow colleagues, to ensure a high level of guest satisfaction. * Serve as the lead in the escalation of guest questions or complaints, ADA services, and information to guests with disabilities in a timely and professional manner. * Create and lead events for Guest Experience staff recognition and provide continuous opportunities for staff to remain engaged. * Coordinate staff check-ins, call offs, event briefings, breaks, and post event meetings with other guest services teammates. * Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff. * Work with colleagues on emergency planning and risk management to ensure a safe environment for everyone on property. * Maintain guest experience assets, equipment, uniforms, supplies, etc. * Collaborate with event services team members on various projects. * Respond to staff and guest inquiries and concerns during event. * Provide prompt and courteous responses to guest services questions as they arise. * Manage guest services activities (Lost and Found, Accessibility offerings, etc.) * Other duties as assigned. Qualifications * Bachelor's degree in a related field from an accredited college/university is preferred. * 1-2 years of guest services experience in a stadium, arena, convention center or other public assembly setting. * Previous experience in a guest service-based industry. * Proficient in use of Microsoft Office programs. * Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, etc. * Ability to communicate clearly and concisely, both verbally and in writing. * Self-motivated with excellent interpersonal and communications skills, and the ability to function and make leadership decisions in a fast-paced high-pressure environment with strong attention to detail and organization. * Ability to work independently and as part of a team. * Bilingual (English and Spanish) highly preferred but not required. Working Conditions: * Weekly schedules will fluctuate depending on event volume; employee will not be scheduled for more than 30 hours per week. * Must be able to work a flexible schedule inclusive of weekends, nights and holidays. * Must be available to work 90% of events throughout the year. * Frequent bending, lifting 20+ pounds, sitting, exposure to multiple external elements, exposure to loud events, and extensive walking through the building. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary The part-time Guest Experience Coordinator will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer satisfaction and experience. This role will pay an hourly rate of $27.00-$29.00. Benefits for Part-Time roles: 401(k) savings plan, 401(k) matching. This position will remain open until March 6, 2026. About the Venue America's hottest music festival destination finally has the world-class arena it deserves. Now open, the brand-new Acrisure Arena provides the greater Palm Springs area of Southern California with a premiere 11,000+ capacity venue hosting the biggest artists and acts on the planet. We are #TheCoolestSpot in the desert, designed specifically for hockey and made for concerts, Acrisure Arena provides top-tier hospitality, artist amenities, and all the benefits of a modern music and sports venue to the Coachella Valley. Responsibilities Effectively lead, direct, empower, and work alongside part-time staff with the goal of creating exceptional experiences at Acrisure Arena. Actively monitor team member interactions with guests, and fellow colleagues, to ensure a high level of guest satisfaction. Serve as the lead in the escalation of guest questions or complaints, ADA services, and information to guests with disabilities in a timely and professional manner. Create and lead events for Guest Experience staff recognition and provide continuous opportunities for staff to remain engaged. Coordinate staff check-ins, call offs, event briefings, breaks, and post event meetings with other guest services teammates. Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff. Work with colleagues on emergency planning and risk management to ensure a safe environment for everyone on property. Maintain guest experience assets, equipment, uniforms, supplies, etc. Collaborate with event services team members on various projects. Respond to staff and guest inquiries and concerns during event. Provide prompt and courteous responses to guest services questions as they arise. Manage guest services activities (Lost and Found, Accessibility offerings, etc.) Other duties as assigned. Qualifications Bachelor's degree in a related field from an accredited college/university is preferred. 1-2 years of guest services experience in a stadium, arena, convention center or other public assembly setting. Previous experience in a guest service-based industry. Proficient in use of Microsoft Office programs. Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, etc. Ability to communicate clearly and concisely, both verbally and in writing. Self-motivated with excellent interpersonal and communications skills, and the ability to function and make leadership decisions in a fast-paced high-pressure environment with strong attention to detail and organization. Ability to work independently and as part of a team. Bilingual (English and Spanish) highly preferred but not required. Working Conditions: Weekly schedules will fluctuate depending on event volume; employee will not be scheduled for more than 30 hours per week. Must be able to work a flexible schedule inclusive of weekends, nights and holidays. Must be available to work 90% of events throughout the year. Frequent bending, lifting 20+ pounds, sitting, exposure to multiple external elements, exposure to loud events, and extensive walking through the building. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview The part-time Guest Experience Coordinator will manage every aspect of their assigned events from the advance planning stages through the end of the event; hire, train, schedule and supervise all event staff; oversee building security and interact with local public safety officials to ensure events run smoothly; coordinate communication between event staff/security and delegate assignments; be responsible for and ensure overall customer satisfaction and experience. This role will pay an hourly rate of $27.00-$29.00. Benefits for Part-Time roles: 401(k) savings plan, 401(k) matching. This position will remain open until March 6, 2026. Responsibilities Effectively lead, direct, empower, and work alongside part-time staff with the goal of creating exceptional experiences at Acrisure Arena. Actively monitor team member interactions with guests, and fellow colleagues, to ensure a high level of guest satisfaction. Serve as the lead in the escalation of guest questions or complaints, ADA services, and information to guests with disabilities in a timely and professional manner. Create and lead events for Guest Experience staff recognition and provide continuous opportunities for staff to remain engaged. Coordinate staff check-ins, call offs, event briefings, breaks, and post event meetings with other guest services teammates. Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff. Work with colleagues on emergency planning and risk management to ensure a safe environment for everyone on property. Maintain guest experience assets, equipment, uniforms, supplies, etc. Collaborate with event services team members on various projects. Respond to staff and guest inquiries and concerns during event. Provide prompt and courteous responses to guest services questions as they arise. Manage guest services activities (Lost and Found, Accessibility offerings, etc.) Other duties as assigned. Qualifications Bachelor's degree in a related field from an accredited college/university is preferred. 1-2 years of guest services experience in a stadium, arena, convention center or other public assembly setting. Previous experience in a guest service-based industry. Proficient in use of Microsoft Office programs. Knowledge of operational characteristics of events, including crowd management and control techniques, fire and public safety regulations, etc. Ability to communicate clearly and concisely, both verbally and in writing. Self-motivated with excellent interpersonal and communications skills, and the ability to function and make leadership decisions in a fast-paced high-pressure environment with strong attention to detail and organization. Ability to work independently and as part of a team. Bilingual (English and Spanish) highly preferred but not required. Working Conditions: Weekly schedules will fluctuate depending on event volume; employee will not be scheduled for more than 30 hours per week. Must be able to work a flexible schedule inclusive of weekends, nights and holidays. Must be available to work 90% of events throughout the year. Frequent bending, lifting 20+ pounds, sitting, exposure to multiple external elements, exposure to loud events, and extensive walking through the building. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Overview As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the theater. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly wage of $15.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When doors open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a POSITIVE attitude while handling difficult situations. Flexible schedule. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the theater. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly wage of $15.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities * Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor * When doors open, welcome our fans with a great smile and helpful attitude * Scan event tickets ensuring that the proper ticket is being used to gain entry * Assist fans in locating their ticketed seats * Being alert and proactive to potential hazards and reporting incidents when they occur * Monitor your assigned area for issues and opportunities to make lasting memories for our fans * Respond to all guest concerns/complaints promptly and in a professional manner * Assist guests in ADA accessible seating sections * Enforce all building policies and procedures to ensure a safe environment for all guests * Manage the foot traffic flow of large crowds * Check identification of guests to verify age requirements for purchase of alcohol. * Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications * Experience in a hospitality or entertainment environment is preferred * You must love working with and helping people. * Ability to stand for long periods of time. * You must be able to maintain a POSITIVE attitude while handling difficult situations. * Flexible schedule. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the theater. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly wage of $15.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. Also, OVG provides part-time, seasonal, and internship employees with one hour of accrued paid leave per 30 hours worked, up to 48 hours per year. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline. Responsibilities Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor When doors open, welcome our fans with a great smile and helpful attitude Scan event tickets ensuring that the proper ticket is being used to gain entry Assist fans in locating their ticketed seats Being alert and proactive to potential hazards and reporting incidents when they occur Monitor your assigned area for issues and opportunities to make lasting memories for our fans Respond to all guest concerns/complaints promptly and in a professional manner Assist guests in ADA accessible seating sections Enforce all building policies and procedures to ensure a safe environment for all guests Manage the foot traffic flow of large crowds Check identification of guests to verify age requirements for purchase of alcohol. Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications Experience in a hospitality or entertainment environment is preferred You must love working with and helping people. Ability to stand for long periods of time. You must be able to maintain a POSITIVE attitude while handling difficult situations. Flexible schedule. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary As a member of the Guest Services Team, you will be an essential part of the Guest experience and help build memories that last a lifetime. In this role, you will wear many different hats and have the potential to work in several different areas of the arena. Responsibilities will include, but not be limited to ushering, ticket scanning, concourse customer service, greeter. You will have the opportunity to assist our guests by offering directions and sharing information while creating a World Class experience. Your job will be to keep our fans safe and informed while still maintaining a fun and friendly atmosphere This role will pay an hourly wage of $12.00 to $15.00. For PT roles: Benefits: 401(k) savings plan and 401(k) matching. EVERGREEN ROLE: Applications are accepted on an ongoing basis; there is no application deadline About the Venue Xtream Arena powered by Mediacom & GreenState Family Fieldhouse serves as a highly accessible and most importantly right-sized venue for concerts, family shows, and special events. Xtream Arena & GreenState Family Fieldhouse fulfills a longstanding community and economic development void in Coralville and surrounding areas. Responsibilities * Prepare your assigned section for guests; this could include wiping down seats, looking for potential hazards, reporting any issues to a supervisor * When gates open, welcome our fans with a great smile and helpful attitude * Scan event tickets ensuring that the proper ticket is being used to gain entry * Assist fans in locating their ticketed seats * Being alert and proactive to potential hazards and reporting incidents when they occur * Monitor your assigned area for issues and opportunities to make lasting memories for our fans * Respond to all guest concerns/complaints promptly and in a professional manner * Assist guests in ADA accessible seating sections * Enforce all building policies and procedures to ensure a safe environment for all guests * Manage the foot traffic flow of large crowds * Check identification of guests to verify age requirements for purchase of alcohol. * Be knowledgeable about arena emergency evacuation plan in order to safely assist guests during the unlikely event of an emergency. Qualifications * Experience in a hospitality or entertainment environment is preferred * You must love working with and helping people. * Ability to stand for long periods of time. * You must be able to maintain a POSITIVE attitude while handling difficult situations. * Flexible schedule: Availability to work most home basketball games. Weekend availability is needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis ("protected class") including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Job Title: Hospitality Expert - Guest Experience Coordinator Compensation: * $16/hour starting pay (rates may vary depending on experience and location). * Monthly personal performance bonuses of up to $700 available. Role: Our Hospitality Experts are our guest's first point of contact with The Escape Game! They are responsible and empowered to exceed guest expectations through epic hospitality over the phone, chat, and in email communications. They will seek to create The Escape Game super fans by providing an exceptional guest experience that results in positive word of mouth. They will work to solve guest problems, accommodate guest needs, talk guests through concerns and ultimately generate bookings for The Escape Game. The goal of this role is to gain an understanding of and love for serving our guests, and to eventually transition to TEG store leadership. Expected Weekly Hours: 30-45 hours per week Expected Schedule: Flexible availability, including nights, weekends, and holidays Responsibilities: Work to meet the incoming demand of calls, chats and emails so we can serve every single guest. Delivering unique forms of hospitality to every single guest by creating personal connections in every interaction through collecting and connecting clues. Being a The Escape Game brand ambassador: enthusiastically explaining our games. Remove barriers between our guests and their first/next experience at The Escape Game. Create epic guest moments that generate positive word of mouth and brand perception. Communicating with The Escape Game Store locations nationwide, professionally and politely. Creatively solve guest challenges as needed. Requirements & Expectations: * Working fully out of our HQ office at Brentwood Commons * Minimum one shift a month working in a TEG store. * Flexible availability, including nights, weekends, and holidays * Obsession with delivering 5-star hospitality to guests * Genuine love for serving others * Flexible, humble, and teachable * Ability to function both creatively and administratively * Exceptional communication skills * High capacity for creative problem solving * Ability to multitask * Energetic, friendly, and patient