InnovAge jobs

Responsibilities The HR Operations Coordinator supports the day‑to‑day functions of the HR Operations team by serving as a central resource for employee inquiries, system support, operational workflow coordination, and cross‑department collaboration. Reporting to the Director of HR Operations & Payroll, this role helps ensure consistent service delivery, accurate employee information, and efficient HR processes across the organization. The ideal candidate is a forward‑thinking problem solver who proactively identifies workflow improvements, recommends strategic enhancements, and contributes to building scalable, streamlined, and employee‑centered HR operations. Essential Functions and Work Responsibilities Functional Category: HR Administrative Support * Serve as the primary point of contact for HR inquiries by managing incoming calls and the HR inbox, triaging requests, providing accurate information and resources, and directing employees to the appropriate departments as needed. * Perform and validate all ADP data entry related to employee changes, ensuring accurate mapping and alignment across multiple departments to support consistent and accurate HR, payroll, and operational workflows. * Collaborate closely with multiple departments to maintain clear and accurate employee information, ensure proper system updates, and support aligned workflows across the employee lifecycle. * Partner with the HRIS team to optimize and automate HR systems and workflows, strengthening data accuracy, improving process efficiency, and supporting scalable operations across the organization. * Maintain and oversee employee documentation by uploading, updating, and managing records across HR systems, ensuring compliance with documentation standards, version control, and organizational requirements. * Act as a forward‑thinking thought partner by identifying workflow improvements, recommending strategic enhancements, and supporting the development of more efficient and scalable HR operational processes. * Analyze inquiry trends from HR Answers and other intake channels to identify recurring issues and root causes, and collaborate with departments experiencing high inquiry volume to improve employee education, streamline processes, and reduce future inquiries. * Pull, prepare, and maintain operational reporting in support of HR initiatives, business needs, leadership insights, and continuous improvement efforts. * Support ongoing project plans by communicating updates, tracking deliverables, coordinating tasks, and ensuring timelines remain on track. * Support the progression of Standard Operating Procedures (SOPs) by coordinating reviews, facilitating approvals, and helping move documents toward completion, ensuring they meet HR Operations standards for accuracy and clarity. * Support HR programs, onboarding coordination, training logistics, engagement initiatives, and day‑to‑day operational needs. * Perform additional responsibilities and special projects as assigned. Travel Requirements Travel * Travel may be required Relocation * Must be open to relocation based on business necessity Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Education * High School or GED required. Associate's degree in business or a related field from an accredited college/university or an equivalent number of years' experience. Work Experience and Qualifications * Minimum of two years of experience as a HR assistant, HR Coordinator or similar title, preferably in a healthcare or related environment; or equivalent combination of education and experience. * Basic understanding of HR regulations regarding employee data and file privacy Other Knowledge Skills and Abilities Required Computer Skills * Must be computer proficient and possess experience with Microsoft Word, Excel, and Outlook. * Must be able to quickly learn specific software and new applications. Language Skills * Ability to read, analyze and interpret regulations and other documents. * Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others. * Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge. * Ability to read and write memos, reports, and correspondence that conform to prescribed style and format. Reasoning Ability * Ability to define problems, collects data, establish facts, and draw valid conclusions. Other Skills and Abilities: * Able to establish and maintain cooperative and positive working relationships. * Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence. * Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment. * Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds. Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $24.42-$30.53 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

NEW Breast Imaging ONLY Partnership Track Opportunity in Portland, Maine Sign-On Bonus: $25,000 We are seeking a fellowship-trained Breast Imager to join our strong team of breast radiologists within our esteemed team of over 40 radiologists at Spectrum Healthcare Partners. This is a unique opportunity to work in a cutting-edge environment dedicated to advancing breast imaging technology and patient care. About Us: Our breast imaging team comprises highly skilled physicians with fellowship training, operating across multiple state-of-the-art breast centers. We specialize in a range of advanced imaging modalities, including tomosynthesis, ultrasound, MRI and image-guided procedures. We cover a combination of academic and private settings and play a pivotal role in leadership within the breast centers and actively participate in tumor boards. Position Details: This position is solely focused on breast-imaging and is a combination of on-site coverage, remote work, and some evening and weekend breast-only coverage. As part of the group, you will contribute to our emphasis on quality assurance, ensuring that we remain at the forefront of patient care. Maine Health Maine Medical Center, our affiliated institution, offers a robust radiology residency program with ample opportunities for academic involvement, including teaching residents, delivering didactic lectures, and engaging in multidisciplinary conferences. Academic pursuits and research, if desired, are supported. Benefits and Perks: This is a partnership track with a competitive compensation package, however our radiologists enjoy a range of benefits and other options designed to enhance work-life balance and professional growth to include Option for Full-Time/Part-Time/4 Day work week Opportunities for non-clinical activities such as research and academic endeavors Compensatory day off following weekend call Profit sharing and 401 (k) options Opportunities for non-clinical income through investments in imaging, real estate, and other ventures Comprehensive benefits package including malpractice coverage, dental, vision, life insurance and disability benefits About Spectrum Healthcare Partners: Spectrum Healthcare Partners is a physician-owned and -led organization committed to delivering exceptional healthcare throughout Maine and northern New England. With over 190 board-certified, fellowship-trained physicians, we prioritize excellence in diagnosis, prevention, and treatment while fostering a culture of continuous learning and community engagement. As part of our network, you'll have access to various investment opportunities and non-traditional sources of income, further enhancing your professional and financial prospects. Join us in making a difference in patients' lives while enjoying the natural beauty and vibrant culture of Portland, Maine. Apply today to embark on an enriching career journey with Spectrum Healthcare Partners.

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for coordinating all aspects of the patient referral process in a community healthcare center setting and for adhering to established timelines and departmental procedures. *Remote in Central Texas Only Responsibilities DUTIES AND RESPONSIBILITIES: • Monitors templates for appointment availability • Assists in the expansion of the referral department through the orientation and training of new team members under the direction of the Triage and Referral Nurse Manager • Schedules appointments per clinic guidelines as appropriate • Conducts auditing of records for the referral team as needed • Gathers pertinent information from insurance carriers, financial counselors, or other staff regarding appointments to determine financial responsibility • Obtains referral authorization from insurance carriers for specialty services and relay such authorizations (or denials) to the patient and provider • Resolves pre-authorization, registration, or other referral related issues prior to a patient's appointment • Contacts patients verbally or in writing per current protocol • Maintains updated referral resources • Upholds and completes referrals ensuring that the entire referral process is complete • Ensures referral Standard Operating Procedures are followed for all referrals • Ensures referral requests received from the PCP are addressed in a timely fashion • Ensures that all documentation is completed in EPIC • Ensures referrals are completed in an appropriate timeframe to meet patient needs for access to services • Completes all direct and indirect care documentation in timely manner and ensure patient records are current and complete • Attends team huddles and scheduled meetings • Attends seminars and maintain all licensure and/or certification requirements for continuing education and best practices • Participates in quality strategies to evaluate compliance with evidence-based guidelines/standards and to identify opportunities to improve patient outcomes • Ensures all tasks provided and associated with patient care, patient administrative processes, and related duties comply with all regulatory and accreditation standards including The Joint Commission and CommUnityCare Standard Operating Procedures and CommUnityCare Policies and Procedures • Develops and maintain favorable internal relationships, partnerships with co-workers, including clinical managers, clinical support staff, providers, and business office staff • Interacts respectfully and collaboratively with patients and their families, striving to develop favorable relationships with families • Collaborates with all members of the care team in providing patient-centered care • Meet defined productivity standards • Performs other duties as assigned KNOWLEDGE/SKILS/ABILITIES: • Demonstrates a high level of skill at building relationships and providing excellent customer service • Inhibits a strong attention to detail and accuracy • Has the ability to utilize computers for data entry and information retrieval • Shows excellent verbal and written communication skills • Demonstrates knowledge of federal, state, and local insurance regulations • Demonstrates knowledge of the referral process for a variety of insurance plans • Demonstrates success in researching and resolving complex issues • Demonstrates familiarity and proper care of electronic devices common GUIs found within most health care environments (for example, personal computer skills, spreadsheets, word processing, patient record systems, EHR systems, etc…) Qualifications MINIMUM EDUCATION: High School Diploma or equivalent MINIMUM EXPERIENCE: • Three years' experience in the healthcare field including one year experience as a Medical Assistant, Medical Administrative Clerk, Patient Services Representative, or Dental Assistant

Responsibilities InnovAge Driver - Participant Care provides transportation for our frail and elderly participants from their home to our Day Centers and appointments during the day and for field trips as part of the activities program. They deliver in-home meals and provide delivery and pick-up of supplies and medications for participants in addition to performing pre/post trip inspections. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties. The work schedule is Monday thru Friday, with some Saturday and holiday operations which require working on a rotating schedule basis. Essential Functions and Work Responsibilities * Drives InnovAge vehicles in a safe and responsible manner which includes; utilizing defensive driving skills, following InnovAge policies, procedures and assigned routes. * Loads and unloads participants in and out of InnovAge vehicles and assists participants into and out of their homes in adherence with InnovAge policies and procedures. * Transports participants to all appointments that have been pre-arranged by the dispatcher. * Delivers in-home meals, supplies and medications to participants, ensuring that the correct participants receive the correct parcels. * Assists participants into their homes and helps with simple tasks when necessary and appropriate, such as; helping participants with outerwear and moving of items that are obstructing walking paths. * Keeps Dispatch updated on all events of their assigned routes. * Maintains safety and cleanliness of assigned vehicle and coordinates scheduling of van maintenance with the Manager of Transportation. * Assists other Drivers with the loading and unloading of participants arriving and exiting the center. * Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants. * Additional work functions and duties may be assigned Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED * Previous DOT and Defensive Driving experience * One year of experience working with the frail or elderly * High school diploma or GED or previous experience of one year or more within the realm of the position's duties and responsibilities may be substituted in the absence of a high school diploma. * Ability to lift, push, pull and carry up to 75 pounds. Licensure Requirements By State * California (for San Bernardino and Sacramento Centers): Valid state issued Class B Commercial Driver's License with Passenger endorsement (will accept Class A), good driving record and to be at least 21 years of age. * California (for Los Angeles), Colorado, Florida, New Mexico, Pennsylvania & Virginia: Valid state issued Driver's License, good driving record and to be at least 21 years of age. * Drivers must maintain a valid state-issued medical examiner's certificate when required by applicable state law. PREFERRED * Knowledge of how to use and maintain positions equipment is desirable. * Experience transporting the elderly preferred * Six months experience transporting individuals with special mobility needs Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $23.50 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities The Recreation Specialist I plans, organizes, directs and participates in a comprehensive recreation program tailored to the needs and limitations of the frail elderly. Assesses the needs, interests and capabilities of participants and develops individualized recreation plans. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties. * Develops and implements individual care plans that meet the interests, needs and capabilities of participants. Consults the recreation staff for the provision and implementation of recreation programs, individual and group, as specified in the care plan. * Assessing and reassessing participants' functional status in relationship to participation in recreational activities and implementation of 1:1 treatment plans. * Leads and/or assists in large groups, small groups 1:1's and individual activities such as exercise, arts and crafts, games, current events and sensory that meet the needs and capabilities of participants according to the care plan. * Plans and develops the overall activity/recreation program for participants in collaboration with recreation assistants. * Plans and schedules community field trips, outings and events. * Performs preparation and cleanup of activities by putting away supplies and straightening out activity areas. * Assists Day Center staff in providing lunch service and assistance with arriving participants, as appropriate and approved by the ADHC Supervisor. * Orders supplies for department and maintains department equipment, within reason and ability of position. * Completes assigned charting and reporting as assigned by Recreation Therapist. * Oversees volunteers and senior companions assigned to the day center in areas such as monitoring services delivered, completing time cards/evaluations and assignments. * Attends Care Plan Meetings for participants and consults with entire multidisciplinary team. * Schedules entertainment and therapy for participants. * Finalizes the Activity Calendar and orders/picks-up calendars for Day Center posting. * Shops for activity supplies for different groups such as cooking and crafts, using personal transportation. * Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants * Additional work functions and duties may be assigned REQUIRED * Recreation or Activity Coordinator with two years experience in a social or recreational program providing and coordinating services for a frail or elderly population within the last five years, one of which was full time in a patient recreation program in a Health Care setting. * A minimum of one year working with the frail or elderly * Bachelor's Degree or equivalent work-related experience * Requires state issued driver's license, personal transportation, good driving record and auto insurance as required by law PREFERRED * Current Certified Therapeutic Recreation Specialist (CTRS) certification * Bi-lingual-Spanish, Russian, Punjabi Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $20.67-$24.81 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities Will flex between various locations - mileage reimbursement provided The Social Worker, MSW - Floater plans, organizes and implements social work services to participants and their caregivers in accordance with InnovAge policies and all applicable regulations. Conducts psychosocial assessments, participates in care planning and acts as a liaison between the participant and the interdisciplinary team. Will flex between various center locations. Essential Functions and Work Responsibilities Functional Category: Assessment & Care Planning * Conducts initial psychosocial assessments (including SLUMS, PHQ-9, housing, food, financial security, MDPOA/decision-maker status). * Completes in-person reassessments at least every six months or as required. * Performs in-home visits as required by regulations or as indicated * Participates in IDT meetings, morning huddles, mini-teams, and PDPM meetings to ensure coordinated care. * Facilitates and documents participant care conferences, family meetings, and facility partnership meetings. * Participates in discharge planning and plan of care development, ensuring problems, interventions, and goals are well defined. * Supports participants transitioning between residences or care facilities, including arranging transportation and coordinating moves when no support system is available. Functional Category: Case Management & Care Coordination * Serves as primary liaison between participant/family and the IDT, facilitating communication and resolution of care issues. * Coordinates respite SNF, ALF admissions, including transportation and discharge planning. * Documents housing encounters in EPIC * Collaborate with comfort care team for end-of-life activities * Assists participant's family with end-of-life coordination * Collaborates with RN Case Management on hospitalizations, and provides psychosocial input * May serve as back-up to RNCM. * Reviews participant/family concerns with Ombudsman and escalates facility quality concerns; maintains admission holds on facilities with care issues and manages urgent rehousing when contracts terminate. * Coordinates guardianship process for participants lacking decision-making capacity without a surrogate. * Obtains SNF/ALF updates for IDT, manages respite scheduling, and ensures placement transitions are supported. * Provides options counseling when appropriate * Assists participants who are disenrolling with timely referrals to external services and completion of disenrollment paperwork. Functional Category: Psychosocial Support & Advocacy * Provides counseling and psychosocial support in coordination with behavioral health for participants and caregivers as indicated * Completes comfort care assessments and provides guidance on transitions to end-of-life services. * Advocates for participants living in unsafe housing conditions * Contributed to RCAs development, incident reporting, and follow-up for abuse, neglect, exploitation, and elopements. * Assists participants and caregivers with grievances and appeals, explaining rights and processes. * Provides notification and explanation of participant rights regarding Level of Care (LOC) denials or disenrollment declines. Functional Category: Documentation & Compliance * Maintains accurate and timely documentation in Epic, EireneRx, and other systems (demographic updates, address/phone changes, participant chart updates). * Complete PASSR screenings, supportive housing forms and other like documents as mandated by federal and state agencies within regulatory timelines. * Supports Medicaid eligibility recertification processes, * Partners with Eligibility Financial Determination teams to educate participants/families on required information/documentation needed to maintain and restore Medicaid eligibility * dictation, and assists with resource compliance. * Accurate and timely reporting of disenrollments in required systems * Escalates to Center Director service recovery is needed for a participant concern or disenrollment * Ensures all participant care coordination complies with CMS, HCPF, and InnovAge policy requirements. Functional Category: Professional Development & Team Collaboration * Participates in IDT and department meetings, cross-site collaboratives, trainings, and annual competencies. * Provides community education and participates in external support groups, inter-agency coordination, and partnership meetings with RCFEs as indicated * Coordinates with facilities on participant needs. * Provides caseload coverage support as assigned for MSW PTO, open FTEs, and general team needs. Performs other duties as assigned. Travel Requirements Travel * Travel may be required * Overnight travel may include local or out of state Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Education * Master's degree from a school of social work accredited by the Council on Social Work Education Licensure, Certification, Registration or Designation * Require personal transportation, current state issued driver's license, good driving record and auto insurance as required by law. * CPR/BLS and First Aid required in California only. * REQUIRED LICENSURE for NEW MEXICO: Licensed Master Social Worker (LMSW) or Licensed Clinical Social Worker (LCSW) from The New Mexico Board of Social Work-LMSW License Work Experience and Qualifications * One year experience in a health care setting * Experience conducting psychosocial assessments, care planning and case management skills required. * Requires personal transportation, current state issued driver's license, good driving record and auto insurance as required by law. * A minimum of one year experience working with the frail or elderly. PREFERRED Work Experience and Qualifications * Three years or more of social work experience Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $64,500-$80,700 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities Work-from-Home position supporting an 8am to 5pm MST schedule. Less than 10% travel to InnovAge centers and headquarters. The Principal Data Engineer will be responsible for data design, management and development building new and vital data platforms and products for the Data and Intelligence team. Collaborate with business stakeholders, business operations, and product engineering teams in analyzing business problems, in building and testing solutions and data models, and in implementing and operating machine learning models and services. Leverage internal client relationships to resolve complex business issues. Serve as an expert in their field of data engineering, providing technical guidance to less experienced team members. * Architect cutting edge solutions that are fit for purpose and mentors more junior staff to ensure overall quality. * Collaborate and make proposals, and help their team make informed decisions in alignment with the department's strategic plans. * Provide technical guidance and oversee all the phases of projects, including research, development and design * Develop new product design and modify design of existing product as required. Review and decide upon improvements to existing system designs. Determine new designs to eliminate future issues. * Analyze product requirements and accordingly decide on technical and functional direction. Design and deliver solutions to improve system performance and reliability. * Be analytical and data driven to understand and apply knowledge from different domains to new technical areas. Lead the definition of coding standards and lead the Peer Code Review processes * Drive the continuous improvement of product development and deployment processes * Lead technical support of system acceptance testing and validation activities * Respond to customer queries and concerns in a timely fashion. * Collaborate with teammates and business partners regarding new ideas, issues and projects * Perform system failure analysis and drive corrective actions. Lead root cause analysis and determine long term solutions. * Build solid relationships with product and business data and technology leaders in the organization. * Partner with key stakeholders to develop and execute operational and strategic interventions. * Work with Enterprise Architecture team to develop cutting edge solutions * Support analytics and data science teams with exploration of new data sources and procuring them appropriately. Identify and deploy appropriate analytic techniques to solve complex business problems and overcome measurement challenges * Understand and translate key client business challenges tied to value delivery into potential analytic solutions to support those business challenges * Work with leadership, finance, and operations to ensure financial viability of new data products * Initiates opportunities and influences stakeholders with ideas that drive business value REQUIRED * 10+ yrs total related experience. * 5+ yrs Data Management experience proposing, documenting technology solutions and development experience with a focus on database architecture and data integration. * 5+ yrs of expertise working with Data in a hands-on, developer role with advanced engineering principles and analytics development * Fluent in SQL (any flavor), having served in various capacities within design, development and deployment of data warehouses or relational/analytical/multi-dimensional data marts * Familiar with Virtual Data Warehousing or use of Snowflake DWaaS * Relational Database Management Systems and expert SQL skills. Extract/Load/Transform (ELT) development skills. * Experience with cloud migrations is desirable. * Experience building data pipelines on Azure following best practices in Cloud deployments * Demonstrated ability to debug complex data issues while working on very large data sets with billions of records * Proven ability to work with business and technical audiences, on business requirement meetings, technical white boarding exercises, and SQL coding/debugging sessions * Ability to take the initiative to pursue assignments, responsibilities, and intake requests to a logical and final solution and to employ System Development Life Cycle (SDLC) standards is required. * Excellent verbal and written communication skills and strong analytical and problem-solving skills. * Bachelor's degree in Computer Science or work-related experience in lieu of degree Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range 115700-150500 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities with no on-call or weekend hours required. InnovAge PACE (Program of All-inclusive Care for the Elderly) is an alternative to nursing facilities. It provides customized healthcare, social engagement, and exercise to older adults to help them stay independent and in their homes. PACE participants receive most of their healthcare and social support at an InnovAge center in their community. Each person in the program has a team of healthcare experts and a personal care plan that is focused on providing a personalized experience. Our Behavioral Healthcare Provider (BHP) is an integral part of developing and delivering a personal care plan ensuring high quality, clinically appropriate, team-based behavioral health care. Provides initial assessments, clinical intervention, referrals for participants and families, and treatment recommendations. Physical attendance at an InnovAge center is essential to performing the job duties with the ability to travel to meet participants outside of center as needed. You will * Confidently navigate ambiguous situations * Multitask, be flexible, and comfortable in transforming environment * Adapt interpersonally to meet participant and Interdisciplinary Team (IDT) clinical needs in real time with insight into personal strengths * Familiarity with Motivational Interviewing, Solution-Focused Brief Therapy, Dialectal Behavioral Therapy, Acceptance Commitment Therapy, and Cognitive Behavioral Therapy * Be open to feedback and able to reflect productively Clinical Care - 70% * Completes mental health assessments and document in the EMR (diagnosis, recommendations, team-based care planning, and other regulatory requirements) * Provides solution-focused (monitoring, therapeutic, or crisis) intervention to participant and/or caregiver(s) * Consults with team members regarding clinical findings, provide interventions, and case conferencing * Collaborates with IDT/external providers/caregivers to support participants at risk for inpatient psychiatric hospitalization (e.g., referral and coordination with outside resources to promote stabilization) * Monitors response to psychotropic medications and coordinate with psychiatric consultant to ensure continuity of care Administration - 30% * Educates IDT to manage and resolve behavioral complexities or placements * Liaisons with external psychiatric providers to ensure appropriate referrals, continuity of care, monitoring/follow up and report back to IDT * Participates in IDT meetings, conferences, committees, and events as requested REQUIRED * Minimum of Master's degree in behavioral health, social work, or psychology * 1+ year working in an integrated care setting * Licensed Mental Health Professional * Clinical Social Worker (LCSW) or * Licensed Psychologist (PsyD or PhD) or * Licensed Marriage Family Therapist (LMFT) or * Licensed Professional Counselor (LPC) * Current CPR certification or the ability to obtain CPR certification in first 30 days of employment PREFERRED * Knowledge working with geropsychiatric populations * Training or experience with group and family interventions * Experience with conflict management, mediation, de-escalation, and crisis mitigation * Knowledge of the chronic disease management and its psycho-social implications * Bi-lingual * A doctoral degree in clinical psychology or integrated primary care experience * Licensure or certification in substance use treatment Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range 77400-96800 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

This position is responsible for conducting coding audits, communicating results and recommendations to providers, management, and executive administration, and providing training and education to providers and ancillary staff. This position will support the implementation of changes to the CPT, CDT, HCPCS and ICD‐10 codes on an annual basis. Responsibilities Essential Duties: • Conduct prospective and retrospective chart reviews (i.e. baseline, routine periodic, monitoring, and focused) comparing medical and/or dental record notes to reported CDT, CPT, HCPCS, and ICD codes with consideration of applicable FQHC and payer/title/grant coding requirements. • Identify coding discrepancies and formulate suggestions for improvement. • Communicate audit results/findings to providers and/or ancillary staff and share improvement ideas. • Work with the Office of the CMO and provider leadership to identify and assist providers with coding. • Report findings and recommendations to Compliance Officer or designee, management, and executive leadership. • Provide continuing education to providers and ancillary staff on CDT, CPT, HCPCS, and ICD-10 coding. • Support compliance policies with government (Medicare& Medicaid) and private payer regulations. • Perform research as needed to ensure organizational compliance with all applicable coding and diagnostic guidelines. • Maintain professional and technical knowledge by attending educational workshops and reviewing professional publications. • Work closely with all departments, including but not limited to, Clinical Services, Nursing, Practice Leadership, Finance, IT, Training, and Billing to assist in accuracy of reported services and with chart reviews, as requested. • Work with the Purchasing department to order and distribute annual coding materials for all clinical sites and departments. • Assist Director of Compliance with incidents and investigations involving coding and/or documentation. • Work closely with all other Compliance personnel to provide coding/compliance support. • Advise Compliance Officer or designee of government coding and billing guidelines and regulatory updates. • Provide training to billing coding staff on coding compliance. • Participate in special projects and performs other duties as assigned. Knowledge/Skills/Abilities: • Proficiency in correct application of CPT, CDT, HCPCS procedure, and ICD‐10‐CM diagnosis codes used for coding and billing for medical claims. • Knowledge in correct application of SNOMED, SNODENT, and LOINC. • Knowledge of medical terminology, disease processes, and pharmacology. • Strong attention to detail and accuracy. • Excellent verbal, written, and communication skills. • Excellent organizational skills. • Ability to multi‐task. • Proficient in Microsoft Office Suite. • Critical thinking/problem solving. • Ability to provide data and recommend process improvement practices. Qualifications MINIMUM EDUCATION: High school diploma or equivalent. MINIMUM EXPERIENCE: 5 years of healthcare experience 4 years of procedural and diagnostic coding REQUIRED CERTIFICATIONS/LICENSURE: UPON HIRE AAPC Certified Professional Coder (CPC) certification OR Certified Coding Specialist (CCS) certification through American Health Information Management Association (AHIMA)

Responsibilities Ready to have your nights and weekends back to yourself? You'll work Monday through Friday, supporting only our enrolled participants. The Center Medical Director provides medical care for InnovAge PACE enrolled participants across a variety of settings, including but not limited to the center's clinic, participants' homes, the nursing home, assisted living facilities and personal care boarding homes. Direct hospital inpatient care is not required but close coordination of care with hospital-based providers is essential. The Center Medical Director is also responsible for oversight of day-to-day medical operations at the center and provides supervision of physicians and adult nurse practitioners. They assist with keeping expenses with department budget, quality initiatives, utilization and resource management. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties. Primary Care - 65% * Provide medical care to enrolled participants, including the evaluation, diagnosis and management of their medical conditions, including but not limited to taking of a medical history, performance of physical examination, ordering and interpretation of diagnostic tests, formulation of an assessment of condition and a treatment plan, writing prescriptions, ongoing follow up of same, and management of medical information from specialists and hospital teams. * Document medical care in the participant's medical record, in compliance with documentation policies. May include involvement with the establishment of electronic medical records and providing the Area Medical Director with input around needed ongoing EMR enhancements. * On a rotational basis provides after-hours on-call coverage every few weeks. All calls are first triaged by an RN with only a subset (< 10%) getting to the Physician for advice or orders (only phone support, no driving into center or homes). * Participate within the interdisciplinary team in the formulation of Plans of Care for participants, as well as in other interdisciplinary team settings that further the care of participants. * Presents input into, initiates and/or facilitates new medical programs and processes in support of strategic goals. Administrative & Supervision - 35% * Assists with the preparation of the primary care budget, and explains monthly budget variances * Provides reports on utilization areas: Inpatient, ER, Outpatient, Nursing home, Pharmacy and areas where there is a significant budget variance * Participates in the quality initiatives in conjunction with the Quality Department. * Responds to center grievances with respect to primary care complaints. * Champions at least one primary care strategic initiative * Coordinates the regular primary care team meetings held at the center and may lead local primary care meetings when asked. * Responsible for the recruitment, hiring and termination of primary care staff under the supervision and in consultation with the Area Medical Director * Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization. * Helps set the tone of the department to ensure morale, teamwork, and that the positive employment culture of the organization is maintained. * Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals. REQUIRED * Doctor of Medicine or Osteopathy degree * Board Certified in a primary care specialty (will consider Board Eligible but must pass boards within 12 months of employment) * Current active Medical License for state in which practicing * DEA License with full prescriptive authority * Adequate malpractice coverage * Not on the Preclusion List * A minimum of one year working with the frail or elderly PREFERRED * Postgraduate training in a primary care specialty, including but not limited to internal or family medicine * Completion of post-residency training in geriatric medicine * Bilingual Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range 310000-350000 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities Our Enrollment Representatives are passionate, tech savvy, outreach-oriented, dedicated team members to channel their professional healthcare experience into bringing InnovAge to the forefront of modern senior care. You will help seniors/caregivers assemble the documentation required to enroll in the InnovAge PACE program, guiding them through the journey and address/anticipate questions to ultimately deliver a successful enrollment outcome. This is a salaried position with eligible commission that pays out monthly based on successful placement rates. We want Individuals with professional senior care experience coupled with the ability to create relationships which expand InnovAge's reach into the healthcare landscape. Self-starters with experience in post-acute, senior resource, and managed care settings will allow more seniors to maintain their independence, aging in place, and improving their quality of life. Mobile CRM platforms allow the team to stay in the field and foster relationships without interrupting their day with administrative tasks in an office. They serve as the main point of contact throughout the qualification and onboarding process for individuals interested in enrollment into InnovAge programs and services. Representing InnovAge, this position manages education, initial intake meetings, enrollment, Medicaid and follow-up through the enrollment process. Meeting the needs of professional medical care providers and community-based referral sources to efficiently convert leads to enrollments will position the Enrollment Representative as an integral part of the sales cycle. Facilitating enrollments through best practice processes creates a positive experience for new participants, encouraging them to refer friends and family to the enrollment representative directly to sell the program in the moment. Potential Participant Inquiry - 40% * Receives communication from call center, broker, and/or PACE/LIFE Specialist to handoff qualified referrals. * Confirms intake appointment schedule and arrives to appointments on time. * Completes intake profile with all requested information directly into the Customer Relationship Management (CRM) tool. Profile completed with information obtained from prospective participant or their representative and referral sources when applicable. Gathers information regarding individual situation and service needs. * Promotes the program to the prospective participant, family members and/or their representatives, aligning messaging with the individual needs of the customer. * Moves the sale forward during every prospect interaction. * Provides exceptional customer service to individuals who inquire about, enroll in, and/or participate at InnovAge referral sources. Integrates as a trusted resource who is able to meet the needs of referral sources and prospective participants, encouraging more referrals to be submitted to InnovAge PACE. * Based on comprehensive knowledge of all InnovAge services within the continuum of care, identifies most appropriate services for each potential participant based on their individual situation and needs. * Schedules center visits, home visits, tours and other interactions with affiliate staff to familiarize potential participants with InnovAge programs and services. * Utilizes excellent customer service and effective sales techniques to increase service as appropriate for each individual. Strategically identifies and generates additional referrals through referral source and prospective participant interactions. Enrollment Process Management - 50% * Real time accurate updates of prospect progress into CRM. * Works closely with applicant and/or applicant's representatives as primary point of contact throughout enrollment process. * Coordinates with applicant and/or applicant's representatives to collect necessary information and documentation throughout the approval and Medicaid enrollment process. * Maintains accurate documentation and actively monitors the application process for each potential participant/client throughout the enrollment process to ensure participant/client is enrolled * Presents prospect cases to their assigned center's enrollment decision team to advocate for the prospects and make the internal sale to the team by presenting accurate and pertinent information regarding the prospect's living situation, condition and service needs. * Closely collaborates with the Eligibility and Financial Determination department and related third parties to properly complete, submit and monitor Medicaid application process to help individuals access Medicaid benefits in order to enroll in InnovAge PACE/LIFE or other affiliate as appropriate. * Understands, possesses and utilizes sales skills to "close" the transaction. * Performs home visits and/or day center visits to complete all Medicaid enrollments within required timeframes. Post Enrollment Follow up/Additional Duties - 10% * To ensure prospect's smooth transition into the program, works closely with the interdisciplinary team, marketing/sales, call center, operations, Medicaid, accounting, and others. * Provides hand off of cases when appropriate to key staff post-enrollment. * Works closely with affiliate staff and InnovAge marketing/sales to increase community awareness of and strengthen positive brand image of InnovAge and its affiliates. * Performs other duties as requested in a positive and helpful manner to ensure a smooth-running work area. REQUIRED * 2+ years of proven successful healthcare focused sales, intakes or admissions in both B2B (hospitals, healthcare providers, senior living communities, etc.) referrals sources and B2C (individual patient) settings, Medicare Advantage plans, Managed Care Medicaid plans, Veterans Administration health benefits; or equivalent combination of education and experience * Experience in comparable healthcare, insurance, or related industry with a track record of "closing" the sale. * Sophisticated experience and skilled in using CRM database systems (e.g. Salesforce, Microsoft Dynamics, Hubspot, Zoho, Playmaker, etc.). * Bachelor's degree in business, sales, marketing, social work or work-related experience in lieu of a degree. * Requires personal transportation, valid state issued driver's license, good driving record and auto insurance as required by law. Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $55,900-$69,900 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

In collaboration with patients, families (as defined by the patient) and staff across all disciplines and departments is responsible for providing assistance in dispensing prescription medications to patients. Responsibilities Provide assistance to the pharmacist in dispensing prescription medications: typing orders, billing orders, performing quality control functions and inventory management, including 340B program management, placement and receiving of medication orders from multiple sources, out-of-date medication management and processing, hazardous waste management, and maintenance of the medication take back kiosk. Prepare prescription medications for delivery to patients and perform prescription tracking using pharmacy systems, electronic medical records and collaboration with internal and external pharmacy teams to ensure timely medication delivery. Contact patients to ensure medication delivery and return medications to stock per established pharmacy procedures. Enter prescription and patient information into pharmacy database and determine patient eligibility for pharmacy benefits, including but not limited to interim coverage programs, copay assistance programs, charity care (MAP/Basic), ADAP Program, Ryan White, patient assistance programs, 340B eligibility including referral management, grants management and pharmacy pilot programs. Coordinate with Enterprise Pharmacy Benefits and Patient Assistance Program teams to ensure patient coverage and access to medications including facilitating charity program "prior authorization" management and follow-up communication with patients and providers. Provide excellent internal and external customer service in-person and electronically, answering questions verbally, in writing, in emails, via secure text messaging, and within the electronic medical record; provide patient and staff navigation of pharmacy services, including referral to other departments such as eligibility or medical, and provide coordination with external pharmacy partners, to ensure patient access to their medications. Register Management: Open and close registers, maintaining accurate transaction records. Multilingual Patient Support: Identify patient language preferences and connect them with appropriate translators for effective communication. Use translation services for prescription typing and clear patient communication. Essential Functions Ensure all tasks provided and associated with patient care, patient administrative processes and related duties comply with all regulatory and accreditation standards including The Joint Commission and organizational Standard Operating Procedures and Policies. Ensure all actions, job performance, personal conduct and communications represent the organization in a highly professional manner at all times and develop and maintain favorable internal relationships and partnerships with patients and coworkers. Complete all mandatory training and maintain appropriate credentials/licensure. Perform other duties as assigned, including but not limited to prescription fulfillment and patient communication tasks, per pharmacist direction. Any assigned remote work will be in compliance with Connected Work Program policies and procedures. Qualifications EDUCATION: High school diploma or equivalent required. Associates degree preferred. EXPERIENCE: Demonstrated knowledge of medical/pharmaceutical terms and nomenclature required. Demonstrated familiarity with tools, technology, and systems typically found within most health care environments (i.e. personal computer skills, spreadsheets, word processing, patient records systems, EMR systems, etc.) required. 3 years experience working in a pharmacy environment preferred. REQUIRED CERTIFICATIONS/LICENSURE: Current Pharmacy Technician registration with Texas State Board of Pharmacy required. Current Pharmacy Intern registration with Texas State Board of Pharmacy also accepted. Current Health Care Provider Cardiopulmonary Resuscitation (CPR) certification through American Heart Association or American Red Cross required. (Will be required to maintain a current CPR certification during employment)

Responsibilities The Clinical Medical Assistant provides clinical support care to participants. The Medical Assistant also performs administrative and other general duties to support overall clinic functions. * Assists in prioritizing the scheduling of participants by consulting with medical staff, daily, to manage the participant flow. * Takes the vital signs of participants and performs the collection of specimens including phlebotomy, finger sticks, and pulse oximetry tests as requested by medical staff. Reports abnormal findings and changes to Registered Nurse/Provider. * Ensures that all lab specimens are labeled and ready for the courier to pick up in a timely manner. * Prepares participants to be seen in the clinic by assisting them in disrobing and positioning participants in beds, chairs, or exam tables. Ensures that participants are ready to be seen by nurses and providers in an appropriate state. * Assists providers and nurses with medical procedures and treatments that they have been trained and completed competencies on. * Assists in the preparation and dispensing of medications, inhalers, eye drops, injections, etc., to participants, depending on qualifications and site requirements. * Schedules necessary appointments and lab draws for participants for the clinic for internal and external specialists and appointments when requested. * Educates participants and notifies them of lab results as assigned. * Complies with all regulatory and policy and procedure guidelines. * Maintains exam rooms for necessary supplies, materials, and cleanliness. Ensures that exam rooms are always well-stocked managing inventory of clinic supplies and puts needed supplies on the re-order list. * Performs any necessary filing or clerical duties necessary to complete charting requirements. * Completes weekly audits as assigned. * Confirms that lab results are received and contact the lab company as needed for additional information. REQUIRED * Graduate of an accredited Medical Assistant program * Knowledge of medical terminology * Ability to perform phlebotomy functions and EKGs * 1+ year working with the frail and elderly * High school diploma or GED PREFERRED * Bi-lingual Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $20.67-$24.81 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities The In-Home Services RN Manager is responsible for ensuring completion of initial and annual assessments of participants in their home environment to determine their individual needs and coordinate plans of care (POC). In addition to providing quality care, the In-Home Services Manager is responsible for the supervision of the home care staff and their functions. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties. Supervision & Administrative - 90% * Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization. * Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws. * Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with Human Resources), addressing complaints and resolving problems. * Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives. * Helps set the tone of the department to ensure morale, teamwork, professionalism, and that the positive employment culture of the organization is maintained. * Regularly schedules leadership/management, department, and staff 1:1 meeting to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals. * Oversees team expenditures and payroll/overtime, ensures that team members are scheduled in an appropriate manner in order to limit the use of overtime. * Ensures that quality care is delivered by the home care team to site participants via the use of periodic participant/caregiver inquiry, intermittent review of care plans and trending of data from various reports. * Serves as a member to the Multi-disciplinary Team and attends meetings as appropriate. Participant Care - 10% * Performs initial assessments of participants in their home environment to determine their individual needs and coordinates plan of care (POC) with the scheduling department, utilizing care-giving resources. * Coordinates personal care activities of participants in the home when receiving home care services. * Provides skilled supportive and restorative nursing care to participants as needed. Re-evaluates participants care plan and health status on an on-going basis. * Provides health counseling to participants and their families on an individual or group basis. * Administers medications, provides training in self-administration of all non-scheduled medications and monitors medication compliance * Formally performs annual re-assessments of all IGCP participants to determine in-home services are appropriate. * Conducts re-assessments in the home for all home care participants to determine skilled nursing needs, personal care and assistance, and home maker/chore services. * Maintains participants' medical record and ensures that agency charting and reporting requirements are met REQUIRED * Current Registered Nurses licenses required by law * 2+ years RN health care experience with an emphasis in geriatrics * Experience in direct people leadership, supervising staff, scheduling, etc. * Current First Aid and BLS certifications are required prior to hire. Acceptable vendors for certifications are from either American Heart Association and/or American Red Cross. * Requires transportation, a state issued driver's license, good driving record and auto insurance as required by law * Bachelor of Science in Nursing Required for California: * A BSN or higher prepared RN with 3 yrs experience in the last 5 yrs in home health, primary care, or health facility with at least 1 year of supervisory or administrative experience OR an RN with 4 yrs experience in the last 5 yrs in a home health, primary care, or health facility with at least 1 year of supervisory or administrative experience. Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $103,300 - $134,400 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities Under the direction of the Senior Director of Contact Center Operations, the Care Support Business Analyst plays a key role in driving performance and operational excellence across enterprise contact center teams. This role is responsible for analyzing contact center data, identifying trends, and delivering actionable insights that improve customer experience, workforce efficiency, and service delivery. The ideal candidate is detail-oriented, data-driven, and passionate about continuous improvement. They serve as a strategic partner to contact center leadership, helping to optimize staffing, streamline workflows, and enhance reporting capabilities. Essential Functions and Work Responsibilities Functional Category: Data Analysis & Performance Reporting Estimated Percent of time Spent - 50% * Collect, analyze, and interpret contact center data including contact volume, handle time, service levels, and agent performance. * Develop and maintain dashboards and reports that provide visibility into key performance indicators (KPIs). * Monitor trends and anomalies in contact center metrics, providing insights and recommendations to leadership. * Partner with Workforce Management to forecast staffing needs and optimize scheduling. * Support root cause analysis for service disruptions, escalations, and performance gaps. * Collaborate with IT and Operations to ensure data integrity and system functionality. * Present findings in a clear, actionable format to stakeholders across departments. * Track and report on customer satisfaction metrics and feedback loops. * Maintain documentation of reporting methodologies and data sources. Functional Category: Operational Support & Process Improvement Estimated Percent of time Spent - 25% * Identify opportunities for process improvement based on data insights and operational trends. * Support implementation of new tools, technologies, and workflows to enhance efficiency. * Assist in evaluating the impact of training programs and operational changes. * Partner with Quality Assurance to align performance metrics with service standards. * Contribute to business cases for technology investments and operational enhancements. * Support compliance and audit readiness through accurate reporting and documentation. Functional Category: Stakeholder Collaboration & Strategic Projects Estimated Percent of time Spent - 25% * Collaborate with contact center managers, HR, and finance teams to align data with business goals. * Participate in cross-functional initiatives to improve customer experience and operational outcomes. * Provide analytical support for strategic planning, budgeting, and workforce initiatives. * Serve as a subject matter expert on contact center analytics and reporting tools. * Support leadership with ad hoc analysis and special projects as needed. Travel Requirements Travel Estimated Percent of time Spent 10% * Travel between national InnovAge worksites * Overnight & out of state travel should be expected for leadership meetings Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Education * Bachelor of Bachelor's degree in Business Analytics, Statistics, Operations Management, or related field. Work Experience and Qualifications * 3+ years of experience in contact center analytics, operations, or business intelligence. * Proficiency in data visualization tools (e.g., Tableau, Power BI) and Excel. * Experience with contact center platforms (e.g., Five9, EPIC,) and CRM systems. * Strong analytical, problem-solving, and communication skills. * Ability to translate complex data into actionable insights. PREFERRED Education * Master's degree in Business Analytics, Data Science, or related field. * Experience in healthcare or regulated contact center environments. * Familiarity with SQL, Python, or other data querying tools. * Knowledge of workforce management and quality assurance practices. * Experience supporting multi-site or enterprise-level contact center operations. Other Knowledge Skills and Abilities Required Computer Skills * Mastery of desktop applications, including MS Office (Word, Excel and PowerPoint) * Must be able to quickly learn specific software and new applications Language Skills * Ability to read, analyze and interpret regulations and other documents. * Strong interpersonal skills and ability to effectively and tactfully present information to, and communicate with, co-workers, employees, and others. * Possess exceptional English written and verbal communication skills, including accurate grammar and business correspondence knowledge. * Ability to read and write memos, reports, and correspondence that conform to prescribed style and format. Reasoning Ability * Ability to define problems, collects data, establish facts, and draw valid conclusions. Other Skills and Abilities: * Able to establish and maintain cooperative and positive working relationships. * Organized, detail-oriented, diplomatic, proactive, self-motivated, dependable, and driven by excellence. * Even-tempered and able to balance multiple tasks in accordance with changing deadlines and priorities in a fast-paced environment. * Ability to work sensitively and effectively with individuals of diverse ethnic and cultural backgrounds. InnovAge Service Standards Requirements Safety * Safety- Maintains a safe work place. Reports all unsafe work conditions to supervisor and/or Safety & Loss Control Manager and works in conjunction with supervisor, Safety & Loss Control Manager, and staff to correct unsafe work conditions. Follows and enforces all safety policies. Accountability * Commitment - Commits to his/her job and to the success of the company. Continuously puts forth the effort to achieve goals and continuous quality improvement. Degree to which employee goes the extra step to ensure job/task completion. Takes initiative to offer ideas to improve processes or results. * Cooperativeness - Consistently supports management decisions as demonstrated by his/her actions. Demonstrates a "can do" attitude by responding positively to instructions. Follows instructions and works harmoniously with others to complete the job or task. * Attendance - Meets or exceeds punctuality and attendance expectations/requirements. Faithfully reports to work and conforms to scheduled work hours. When necessitated, follows call-in procedures and informs others of absences. Caring * Customer Service - Embraces the organization's commitment to internal and external customer service and demonstrates a customer-centric approach when interacting with co-workers, participants, clients, and all other business contacts. * Confidentiality - Maintains confidentiality of employee, participant, and client data/information, and any other sensitive organization information as appropriate. Integrity * Adherence to Company Policy - Follows and enforces guidelines as established by policies. Conforms to company and job standards and requirements. Shows respect for others. Acts in the best interests of the company at all times. Serves as an example for others. Conducts business in an ethical fashion. * Reliability - Completes responsibilities with minimal direct supervision. Follows through with assigned jobs and tasks all the way through completion. Puts forth the effort to achieve goals and objectives under varying circumstances. * Alignment with Company Goals & Objectives - Supports the organization's mission, vision, and values and holding self-accountable for applying these principles daily and personally living them when working with co‑workers, participants, clients, and all other business contacts. Quality * Quantity of Work / Productivity - Produces at a high volume. Always puts forth the effort to maximize productivity. Meets or exceeds established work deadlines. Engages in a productive work effort whenever possible. Meets goals and objectives. * Quality of Work - Produces work that is accurate and reliable. Accomplishes work quickly and efficiently. Works in a thorough and organized manner while minimizing down time. Results are consistently within acceptable quality standards. * Job Knowledge - Demonstrates a thorough understanding of his/her job processes and procedures. Integrates knowledge to efficiently accomplish job requirements. Efficiently uses resources (including staff and management) to obtain additional knowledge. * Communication - Exhibits good interpersonal skills. Develops and fosters professional relationships with co-workers, participants, clients, and vendors. Keeps others informed as directed by operational demands and need-to-know. Keeps self informed of announcement made via established company venues Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $77,400-$96,800 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Reporting to the Accounts Receivable Supervisor, this role supports the operations of the CommunityCare Revenue Cycle Management (RCM) team related to the follow up and resolution of outstanding insurance claims. Goal of the position is to follow up on, investigate and resolve claims that have been submitted to insurance for payment and to create detailed notes that provide insight into the current status of the individual claims. Responsibilities Essential Functions: Contact insurance carriers on a daily basis to follow up on/collect past due amounts on outstanding medical claims regarding denials or benefit changes. Maintain an accurate, up to date aging of assigned accounts including AR analysis and follow up. Keep educated on billing and medical policies for all payers. Have a working knowledge of In and Out of Network reimbursement processes/methodologies. Create and follow up on appeals needed to protest denials or incorrect payments. Review complex denials/tasks assigned by the payment posting team and resolve accordingly including reviewing refund requests, disputes and appeal as necessary. Work across all RCM departments to get issues related to claims payment resolved. Uphold and ensure compliance and attention to all company policies and procedures as well as the overall mission and values of the organization. Work with AR Supervisor to review/resolve open accounts as assigned. Perform other duties as assigned. Knowledge, Skills and Abilities: High level of skill at building relationships and providing excellent customer service. Ability to utilize computers for data entry, research and information retrieval. Strong attention to detail and accuracy and multitasking. Must have highly developed problem-solving skills. Executes excellent customer service and professionalism when interacting with staff, payers, patients and families to ensure all are treated with kindness and respect. Through leadership and by example, ensures that services are provided in accordance with state and federal regulations, organizational policy, and accreditation/compliance requirements. Acts in accordance with CommUnityCare's mission and values, while serving as a role model for ethical behavior. Promptly identify issues and reports them to their direct supervisor. Maintain regular and predictable attendance. Acts in accordance with CommunityCare's mission and values, while serving as a role model for ethical behavior Manage high volumes of work and organize/maintain a schedule independently. Must be able to effectively monitor steps in claims processing operations. Qualifications Minimum Education: High School Diploma or GED Minimum Experience: 3 years of experience managing Accounts Receivable and performing direct follow up with payers. 1 year experience communicating effectively, both orally and in writing, with insurance payers and internal company communications. 3 years working with medical terminology, ICD10, CPT, HCPCs coding and HIPAA requirements. 2 years of experience with data processing and analytical skills, proficiency in Excel and Microsoft Office Suite as well as medical practice management software and electronic medical records. 3 years of experience working with commercial, government and state insurance payers and their reimbursement policies and procedures. 3 years' experience working complex insurance issues, including assigning correct payer, EOB adjustments and refunds to accounts.

Responsibilities The Behavioral Health Care Coordinator (BHCC) works as a key member of the Integrated Behavioral Health (IBH) Team and in collaboration with the Interdisciplinary Teams (IDT) for the region as part of InnovAge's Program of All-Inclusive Care for the Elderly (PACE). Our IBH team functions largely as a Consultation Liaison service and consists of the BHCC, licensed therapists (PsyD, PhD, LPC, LCSW, LMFT), internal Psychiatric Mental Health Nurse Practitioners (PMHNP), and externally contracted licensed behavioral health providers. The BHCC is responsible for coordinating internal and external behavioral health referrals, navigating a patient panel for individual support with participants under the guidance of licensed teammates, and managing licensed clinicians' time for in-person and telehealth assessments and interventions across centers. The BHCC also serves as a resource to multiple centers across the region, helping with onboarding, creation of education materials, data tracking, verifying out-of-network claims, scheduling intakes for behavioral health consultations, and attending meetings with IDT, participants, and families. Essential Functions and Work Responsibilities Duties may include, but are not limited to: Functional Category: Direct, Participant Facing Care Estimated Percent of time Spent - 35% * Provides direct service for participants through supportive check-ins and completion of screeners for assigned participants with identified behavioral health needs. * As a non-licensed teammate, direct patient contact is limited to interactions to include selecting and completing appropriate screeners, active listening, normalization and validation of feelings, motivational interviewing, safety planning, and specific psychoeducation as directed by a licensed clinician. * Participants with new or worsening symptoms, based on parameters set by a licensed clinician, will be re-escalated to licensed BHP for further management and stabilization. Functional Category: Coordination of Care Estimated Percent of time Spent - 35% * Fields internal referrals for Behavioral Health services to ensure adequate and appropriate referral information, working with Primary Care Providers (PCP), members of the IDT, surrogate decision-makers, and the rest of the IBH team to gather additional information as needed. * Coordinates care for in-person and telehealth appointments for PMHNPs and BHPs. * Facilitate outside behavioral health referrals as ordered by PCPs and reviewed by BHPs. * Collaborates with external behavioral health services as single point contact for updates on participants care, and relays medical records to InnovAge clinic staff and health information management (HIM). Functional Category: IDT Collaboration Estimated Percent of time Spent - 20% * Collaborates with entire IDT on case consultation. * Coordinates care with the participant's primary care provider, appropriate interdisciplinary team members, and appropriate behavioral health providers. * Fosters communication with center staff, monitoring potential behavioral health needs. * Serving as behavioral health first contact for participant crises that arise in home center to deescalate and provide 1:1 support, stabilizing participant until physician or licensed behavioral health provider can intervene. Functional Category: Administrative Estimated Percent of time Spent - 10% * Maintains accurate and timely documentation and paperwork including participants' electronic medical records according to policies and procedures. * Researches and verifies out of network claims related to behavioral health across centers. * Updates and maintains data on onboarding and employment maintenance requirements. * Updates and maintains data on IBH referrals, participant panels, touchpoints, and staffing. * Updates and maintains data on Clinical Value Initiatives. * Supports the Behavior Health team across the region with other assigned duties as needed (administrative, auditing, projects, etc.) Physical Demands and Work Environment Stand (choose one): ☐ Never ☐Occasionally ☒Frequently ☐Continuously Sit (choose one): ☐ Never ☐Occasionally ☒Frequently ☐Continuously Walk (choose one): ☐Never ☒Occasionally ☐Frequently ☐Continuously Bend, crawl, crouch, kneel, stoop, or reach overhead (choose one): ☐Never ☒Occasionally ☐Frequently ☐Continuously Lift/Carry: maximum 10 pounds Push/Pull: maximum 10 pounds Use hands to touch, handle or feel (choose one): ☐Never ☒Occasionally ☐ Frequently ☐Continuously Talk (choose one): ☐Never ☐ Occasionally ☐ Frequently ☒Continuously Visual (choose one): ☒Near visual acuity ☒Far visual acuity ☒Depth perception ☒Peripheral vision ☐Not required Hear (choose one): ☐Occasionally ☐Frequently ☒Continuously ☐Not required Environment (choose one): ☐Inside Office Environment ☒Inside Center/Clinical Facility Environment ☐Outdoor Weather Conditions Other (if applicable): Travel Requirements Estimated Percent of time Spent - * Travel between local InnovAge worksites- * 10% or less * Travel to client and potential client homes and/or other off site locations * 10% or less * Overnight travel out of state * 10% or less Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions REQUIRED Education * Bachelor's degree in health/human services field AND must be enrolled in good standing in a master's level licensure in counseling, social work, or psychology program * This position is a great opportunity for applicants pursuing higher education in the behavioral health field as there is potential to transition into licensed work with InnovAge upon graduation Licensure, Certification, Registration or Designation * Must be enrolled in good standing in a master's level licensure in counseling, social work, or psychology program Work Experience and Qualifications * 2+ yr working in mental health environment * Computer skills: Must have experience working with Electronic Health Records System (EPIC preferred), Microsoft Office Suite (Outlook, Teams, Excel, Word, etc.) * Requires personal transportation, current state issued driver's license, clean driving record, and auto insurance * Open to continued training in non-licensed skills (e.g., SBIRT, Motivational Interviewing, De-escalation, Dementia Care, Mental Health First Aid, etc.) PREFERRED Education * Must be enrolled in good standing in a master's level licensure in counseling, social work, or psychology program Licensure, Certification, Registration or Designation * Already attended trainings (e.g., Mental Health First Aid, SBIRT, etc.) Work Experience and Qualifications * Experience and comfort working with the older adult population * Experience and knowledge of behavioral health disorders and related biopsychosocial implications * EPIC EMR experience Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range 26.88-33.61 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities The Manager, Transportation is responsible for management of transportation staff and the monitoring of safety and maintenance of vehicles and equipment, in order to maintain smooth operational functions. Physical attendance at an InnovAge facility and/or an InnovAge participant home is essential to performing the job duties. InnovAge Drivers provide transportation for our frail and elderly participants from their home to our Day Centers and appointments during the day and for field trips as part of the activities program. They deliver in-home meals and provide delivery and pick-up of supplies and medications for participants in addition to performing pre/post trip inspections. 90% of InnovAge's participants/passengers are COVID vaccinated. Administrative- 60% * Informs Fleet Management regarding resource availability and scheduled availability or vehicles out of service. * Schedules bus drop-off and pick-up at all maintenance and repair facilities. * Assists Dispatchers and the Director of Transportation in their daily activities by providing information regarding overtime, PTO schedules, resource availability and any relevant information for operations. * Plans, schedules and assigns the Driver's daily duties such as; medication and supply distribution and pre/post - trip inspections. Provides relief coverage for Drivers as needed. * Schedules van maintenance in a timely manner. * Assists Dispatchers in their daily activities as needed, including providing relief coverage as needed. * Ensures training for new drivers; as well as training current drivers on new equipment, routes and other developments. * Coordinates scheduling of participant rides with the dispatcher. * Trains new and current drivers on new equipment, routes and other necessary information to insure smooth operations. * Performs ride-a-longs on all Drivers to ensure proper handling of all safety procedures. * Investigates accidents and/or incidents and ensures completion of all necessary documentation and notification. * Reports relevant data regarding transportation issues from the Center to the Director of Transportation in a timely manner. * Participates as a member of the interdisciplinary team (IDT) and the Center Leadership. * Attends Center Morning, Care Planning and Leadership meetings on a regular basis, providing representation to the Transportation department as a whole. Passes information from the (IDT) to the Drivers and vice versa. * Investigates accidents and/or incidents and ensures the completion of necessary documentation and notification(s). * Functions on call for after hours as assigned. * Participates within the interdisciplinary team in the formulation of Plans of Care for InnovAge PACE program participants, as well as in other interdisciplinary team settings that plan, coordinate and monitor the care of InnovAge PACE program participants. * Additional work functions and duties may be assigned Supervision - 30% * Effectively supervises and manages direct reports and provides, by example and leadership, motivation and direction to employees of the organization. * Carries out supervisory responsibilities in accordance with the organization's policies and applicable state and federal employment laws. * Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; recognizing and rewarding employees; corrective disciplinary procedures and practices (under direction of supervisor and in partnership with HR), addressing complaints and resolving problems. * Ensures annual employee performance reviews are conducted in a timely and effective manner. Evaluates performance of employees for compliance with established policies and objectives of the organization and contributions in attaining objectives. * Helps set the tone of the department to ensure morale, team work, and that the positive employment culture of the organization is maintained. * Regularly schedules leadership/management, department, and staff 1:1 meetings to provide leadership, development, and a forum for communication to ensure coordination and collaboration in meeting organization and individual goals. Driver - 10% * Functions as an on call Driver as assigned or as needed, and ensures that all Total Longterm Care vehicles are driven in a safe and responsible manner. * Loads and unloads participants in and out of IGCP vehicles and assists participants into and out of their homes. * Assists participants with simple tasks in their home environment such as assisting with putting on of outerwear and moving participant's personal belongings when needed and as appropriate. * Transports participants to requested appointments arranged by the Dispatcher for certain date and time. REQUIRED * Bachelor's Degree in Business or Logistics Management or equivalent work related experience in lieu of degree * Requires state issued Class C driver's license, good driving record and to be at least 21 years of age. * Strong management skills and at least four (4) years' experience in supervising staff in the Transportation industry or equivalent combination of education and experience. PREFERRED * One year of health care experience working with a geriatric population * Bi-lingual The pay offered for the position will take into consideration the candidate's geographic region, job-related knowledge, skills, experience, and internal equity, among other factors. InnovAge offers a comprehensive benefits package which includes medical, dental and vision insurance, short and long-term disability, life insurance and add, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company paid holidays. Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $70,000-$74,500 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.

Responsibilities Reporting directly to the VP of Financial Reporting, the Senior Financial Reporting Analyst plays a key role in preparing and reviewing SEC filings, ensuring compliance with US GAAP and SEC regulations. This position requires strong technical accounting expertise, attention to detail, and the ability to work both independently and collaboratively across departments. Essential Functions and Work Responsibilities * Prepare and review SEC filings, including Forms 10-Q, 10-K, and 8-K. * Ensure timely and accurate reporting in compliance with US GAAP and SEC regulations. * Partner with internal teams and external auditors to support quarterly and annual reporting cycles. * Conduct technical accounting research and prepare position papers. * Assist in the implementation of new accounting standards. * Support internal controls and documentation for SOX compliance. * Contribute to continuous improvement initiatives in reporting processes. Travel Requirements Travel * Less than 5% Qualifications Required: * Bachelor's degree in accounting, finance, or related field required. * Minimum of four years of experience in public accounting or SEC reporting. * Strong knowledge of US GAAP, SEC regulations, and financial reporting standards. * Excellent communication and analytical skills. * Proficient in Microsoft Excel and financial reporting tools. Preferred: * CPA preferred. Benefits InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of All-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, our team members are our greatest asset and have a significant impact on the lives of our participants every day. When you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues within a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider all qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national origin, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range $86,800-$99,000 Additional Information Compensation Disclaimer The pay may vary depending on job related factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, all candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in place for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge.