Total loss specialist job description

If you're passionate about helping people protect what matters most to them, as well as innovating and simplifying processes and operations to provide the best customer value, then Nationwide's Property and Casualty team could be the place for you!

Nationwide Insurance is the 8th largest commercial carrier. Our Loss Control Services organization has over 125 Loss Control associates and technical staff. Our commercial portfolio of accounts consists of traditional, middle market and national accounts. Business segments include: contractors, manufacturing, real estate management, service industries, retailers, etc. We are seeking a Loss Control Specialist with responsibilities for the Houston and surrounding areas. The person in this role needs to reside in or around the greater Houston area. The position may be filled at the Consultant, Loss Control or Sr Rep, Loss Control levels depending on the applicant's skills and qualifications. We are seeking individuals with multi-line commercial experience to complete loss control surveys and provide ongoing consulting service to a portfolio of accounts.

Strong project management skills are required to develop and enhance loss control policies, practices and new products to support business partners. Strong relationship, marketing and consulting skills required to interact with underwriting, agents, members, managers, third parties and team members. Strong written and verbal communication skills, ability to operate a personal computer and other business equipment, prioritize work, and meet deadlines. Refer to Loss Control job documentation for additional requirements.
Compensation grade: F5

#LI-DNI

Job Description Summary

The Loss Control Services team at Nationwide contributes to the overall success of our customers' businesses operationally and financially, and we learn and grow with them. If you thrive in an environment where you can apply your expertise and experience to help business partners be successful, this could be the job for you!

As a Loss Control Specialist, you'll consult and provide risk control services to a large portfolio of complex accounts within a line of business, influencing profitability and retention and creating a valued customer experience within a collaborative environment. We'll count on you to help determine effective controls, make improvement recommendations and differentiate classes of business. You'll have the opportunity to make a difference for our customers and company as you build and grow internal and external relationships, while continually growing your skills and expertise.

Job Description

Key Responsibilities:

* Provides risk management services for a large portfolio of complex accounts to influence profitability and retention. Creates and recommends service objectives based upon customer goals, risk assessment results and loss analysis.

* Meets with customers to identify hazards and exposures by conducting risk assessments to determine the effectiveness of controls and identify technically sound recommendations for risk improvement. Assigns an appropriate line of business rating based on professional judgment and company guidance.

* Researches customer operations, industry and technical information to prepare for site surveys, service work, meetings, presentations and projects.

* Builds the technical acumen to become a subject matter expert for a single line of business or practice.

* Builds and maintains strong relationships with customers, business partners, agents. Functions as an ongoing resource and contact person with a high level of expertise.

* Consults with customers, providing observations, solutions and support to meet business needs. Creates and recommends service objectives based on customer goal assessments and loss analysis. Identifies service opportunities based on loss trends and other data.

* Communicates technical information effectively both verbally and in writing through preparation of technical reports in a state-of-the-art workflow environment.

* Interacts with internal and external customers, leadership, peers and subject matter experts in a collaborative environment to gather and share information that helps our customers succeed.

* Performs and coordinates technical training for internal and external customers.

* Actively participates in career development activities and training.

May perform other responsibilities as assigned.

Reporting Relationships: Reports to Manager or Director. Does not have direct reports.

Typical Skills and Experiences:

Education: Bachelor's degree in safety, science, engineering, fire protection or construction management preferred.

License/Certification/Designation: There is an expectation of progress toward a professional designation, such as Associate Safety Professional (ASP), Certified Safety Professional (CSP), Associate in Risk Management (ARM) and others. Associates must acquire all required state certifications.

Experience: Five to 10 years of commercial loss control or related experience preferred.

Knowledge, Abilities and Skills: General knowledge of safety and risk management practices and principles, including regulatory (Occupational Safety and Health Administration [OSHA], Department of Transportation [DOT], etc.) and national consensus standards (NFPA, etc.) preferred. Understanding of the commercial insurance business process and the fundamental role of loss control in that process. Good verbal and written communication skills to interact with all levels of internal and external contacts. Must possess a desire to learn, grow and develop skills. Ability to prioritize work and time. Ability to operate a personal computer and learn/use applicable systems.

Other criteria, including leadership skills, competencies and experiences may take precedence.

Staffing exceptions to the above must be approved by the hiring manager's leader and HR Business Partner.

Values: Regularly and consistently demonstrates the Nationwide Values.

Job Conditions:

Overtime Eligibility: Exempt (Not Eligible)

Working Conditions: Must be able to climb, stoop, bend, balance on various heights, crawl and lift 50 lbs, use PPE when required and conduct physical site surveys in inclement weather and physical environments. May require relocation. This is a field-based position. May require frequent and overnight travel. Must have a valid driver's license with satisfactory driving record in accordance with Nationwide standards.

ADA: The above statements cover what are generally believed to be principal and essential functions of this job. Specific circumstances may allow or require some people assigned to the job to perform a somewhat different combination of duties.

Safety Sensitive: This job has been identified as a Safety Sensitive (SS) position and in accordance with our substance free work place program may be subject to random alcohol and other drug testing.

Benefits

We have an array of benefits to fit your needs, including: medical/dental, paid time off plus nine paid holidays, 401(k) with company match, company-paid pension plan, business casual attire, and more. To learn more about the benefits we offer, click here.

Nationwide is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive culture where everyone feels challenged, appreciated, respected and engaged. Nationwide prohibits discrimination and harassment and affords equal employment opportunities to employees and applicants without regard to any characteristic (or classification) protected by applicable law.

Located in West Des Moines, IA

Total Care Specialist I

$1,000 Sign on Bonus to join a great team!
BENEFITS - AVAILABLE AFTER 60 DAYS:

• Medical, Dental, Vision Plans
  
• 401k with Match
  
• Vacation AND Flex time
  
• Significantly Discounted Mediacom Products and Services
  
• Tuition Reimbursement
  
• FSA and HSA plans available
  
• And MORE!
  

General Responsibilities:


Qualified candidates will work to primarily answer residential repeat/escalated customer billing issues, repeat/escalated connectivity issues for all products (video, HSD, Phone), priority call queues, office of the president calls, new customer and appointment calls. This position will also support general billing, repair, and high speed data calls as necessary. This is an empowered universal agent position with demonstrated knowledge in all residential products and services.


Specific Responsibilities:

• Answer inbound customer calls pertaining to repeat and escalated calls (billing and repair), VIP, and office of the president calls
• Provide prompt one call resolution of billing questions or service interruptions through appropriate troubleshooting, product knowledge, and mastery of policies and procedures
• Contact field support or the necessary level of field management to ensure resolution to repeat issues and ensure prompt issue resolution
• Continually maintain a working knowledge of all residential products, services and promotions.
• Responsible for improving customer relations through professional and courtesy one call resolution
• Offer alternate product or service solutions where appropriate to support the customer's needs
• Must be able to maintain the highest level of performance with regards to department scorecard standards
• Will be required to work in one or multiple call queues
• Perform other duties as assigned by management

Special Job Requirements:

• Availability to work a flexible schedule which includes days, evenings, weekends and holiday hours.
• Overtime will be required during periods of high call volume
• Performance based merit environment that includes call performance statistics and sales opportunities

Preferred Experience/Skills:

• 2+ years work experience in a customer service or technical support role.
• Successful completion of Mediacom technical support training programs, or equivalent experience working in a related technical support or customer care service environment.
• Proficiency in operating a computer using a Windows based environment including MS Internet Explorer and MS Office.
• Must be able to work under strict guidelines, and in a fast paced customer support environment.
• Must have proven analytical thinking skills.
• Strong organizational skills including the ability to manage multiple tasks.
• Must maintain a professional manner and "customer centric" focus.
• Strong verbal and written communication skills.
• Demonstrated knowledge of industry products and services; such as DOCIS, TIVO, CSG and others.
• Bachelors Degree highly preferred.

The Total Rewards Specialist will have primary responsibility to develop and administer assigned Total Rewards programs including but not limited to health and welfare benefits, retirement, leave administration, compensation programs, and HRIS.
Essential Job Responsibilities

Overall Responsibilities

+ Keeps abreast of federal, state local laws and regulations aligning to corporate guidelines ensuring plan or policy compliance

+ Be an industry subject matter expert and professional practitioner on compensation and benefit developments & trends, to ensure that solutions are progressive, compliant, and add value to the employee life cycle

+ Administer participation in benchmark surveys to align programs appropriately to recruit and retain employees

+ Responsible for the content of the department's SharePoint site

+ Support the strategy, design, and delivery of communications for all total rewards programs

+ Creates and presents communication materials, such as presentations and information packages, to keep employees updated on plan changes and amendments

+ Become an expert on the system(s) supporting Total Rewards

Benefits

+ Ensure compliance of benefits programs, utilizing knowledge of benefits legislation (ERISA, COBRA, FMLA, HIPAA, PPACA, ADA, other) by staying up to date on rules and regulations impacting benefits programs including required notices and plan documents

+ Administer benefits processing and resolution, including, but not limited to, enrollments, terminations, claims processing, COBRA, FMLA, Disability, 403(b)

+ Demonstrates timely, caring, and thorough responses and follow up to employees regarding benefit concerns that require a subject matter expert

+ Assists with processing inbound and/or outbound carrier files, ensuring files are properly and timely loaded into internal and/or external vendor's systems

+ Assist in the planning and execution of the annual open enrollment process including communications, system set up, and employee education.

+ Gather employee data, process monthly billing, and prepare invoices, submit check requests for payment, and audit carrier files to the internal enrollment system.

+ ACA administration to include the annual and monthly review of ACA eligibility

Compensation

+ Participates in market surveys and prepares compensation data submissions on behalf of company

+ Support design and administration of compensation programs such as annual merit/market increases, executive incentive program, gain sharing, etc.

+ Administer and configure pay in HRIS system ensuring adherence to policy and accurate implementation of compensation changes

+ Active management of the master job code in HRIS system to include maintenance of position titles, aligned job codes, job profiles, grade level, incentive plans and exemption classification status

+ Audit, analyze and improve upon current compensation practices

+ Create and distribute the Total Rewards Statement on an annual basis

Leave of Absence

+ Responsible for administering, processing and maintaining the leave information in accordance with the Federal FMLA, state/local leave laws, and company leave policies

+ Manage workflow to ensure all leave transactions are processed accurately and timely, including reporting hours each pay period, tracking leave time, and notifying employees of expirations and need for recertification.

+ Ensures adherence of benefits policies related to short and long-term leave, time off. Ensures proper documentation related to LOA is received, recorded, and communicated to employees and management

+ Maintain reasonable communication with employees on leave to facilitate smooth and timely return to work; keep managers up to date about employee leaves, changes, and work restrictions

+ Evaluate, ensure compliance with, and provide consultation on compliance to managers and HR business partners on leave-related issues (FMLA, ADA, MPMLA, etc.). Escalate concerns as appropriate.

Other

+ Embrace Diversity, Equity and Inclusion, by:

T reating everyone with dignity and respect

O pening more doors to opportunities for underrepresented cultures

G rowing talent and people

E valuating and eliminating disparities

T aking action against injustices, bias and racism

H onoring our differences and how to collaborate

E ducating staff, patients and the communities we care for

R estoring Hope and Freedom, together

Customer Service Responsibilities

Demonstrate excellent customer service and standards of behaviors as well as encourages, coaches, and monitors the same in team members. This individual should consistently promote teamwork and direct communication with co-workers and deal discretely and sensitively with confidential information.

Responsibilities in Quality Improvement

Contribute by identifying problems and seeking solutions. Promote patient/family satisfaction where possible; participates in departmental efforts to monitor and report customer service.

Essential Job Qualifications

+ Bachelor's degree in Human Resources or related field or 4-8 years of previous experience in employee benefit, leave, and/or compensation administration

+ 3-4 years of previous experience in employee benefit, leave, HRIS, and/or compensation administration

+ Competence in word processing and spreadsheet applications

+ High level verbal and written communications skills and ability to multi-task

+ High level of service orientation with strong sense of urgency

+ Flexibility and adaptability

+ Demonstrated ability to build professional relationships

+ Strong analytical, problem solving and organizational skills

+ Reliable, driven and desire to work in a team environment

+ Demonstrated commitment to organizational mission with a "whatever it takes" attitude

Physical Requirements for Essential Job Qualification

None

Occasionally

(Less than 1/3)

Frequently (1/3 to 2/3)

Majority (More than 2/3)

Remain in a stationary position

x

Traverse or move around work location

x

Use keyboard

x

Operate or use department specific equipment

x

Ascend/Descend equipment or ladder

x

Position self to accomplish the Essential Functions of the role

x

Receive and communicate information and ideas for understanding

x

Transport, position, and/or exert force

Up to 10 pounds

x

Up to 25 pounds

x

Up to 50 pounds

x

Up to 75 pounds

x

More than 100 pounds

x

Other weight: Up to pounds

Other

The above statements are intended to describe the general nature and level of work being performed by employees in this classification. If you require a reasonable accommodation to perform the essential functions of this position, you must request accommodation in writing, within 182 days after you know or should know of the need for accommodation.

Mary Free Bed is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, national origin, age, genetic information, veteran status, disability or other legally protected characteristic.