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Total loss specialist skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical total loss specialist skills. We ranked the top skills for total loss specialists based on the percentage of resumes they appeared on. For example, 21.7% of total loss specialist resumes contained customer service as a skill. Continue reading to find out what skills a total loss specialist needs to be successful in the workplace.

15 total loss specialist skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how total loss specialists use customer service:

Interpreted residential and commercial policies* Interpreted adjuster's reports* Delivered timely, accurate customer service and loss draft claim file handling.
Maintain client relationships via quality customer service and timely processing of additional claim request.

2. HR

HR stands for human resources and is used to describe the set of people who work for a company or an organization. HR responsibilities revolve around updating employee records and carrying out management processes like planning, recruitment, evaluation, and selection processes. HR is a key contributor to any company or organization's growth as they are in charge of hiring the right employees, processing payrolls, conducting disciplinary actions, etc.

Here's how total loss specialists use hr:

Collaborated with HR business partners on process improvements and benefit administration.
Worked in partnership with Corporate Latin American HR Manager on LA total rewards package.

3. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how total loss specialists use outbound calls:

Make outbound calls to customers to assist with questions about mortgagee requirements.
Handled inbound and outbound calls to obtain missing documentation, provide progress updates Setup & classified claims related to property damage.

4. Inbound Calls

Here's how total loss specialists use inbound calls:

Handled inbound calls in a fast-paced environment to take loss reports ensuring prompt routing to other teams.
Answered inbound calls from Client, Insurance Companies, Contractors and other 3rd party callers.

5. Insurance Claims

Here's how total loss specialists use insurance claims:

Monitor repairs on homeowner's insurance claims* Receive and resolve escalated calls* Pay contractors for work completed on homeowner's property
Ensured payment disbursement by updating Proof of Insurance, tax bills and insurance claims to account.

6. Training Sessions

Here's how total loss specialists use training sessions:

Conduct one on one training sessions with new and current associates, developing their skills and proficiency with daily operation.
Facilitated and coordinated procedural, system and soft skill training sessions for loss draft & customer care departments.

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7. Processing Claims

Here's how total loss specialists use processing claims:

Acquired knowledge of policies and procedures governing eligibility, authorization, other party liability, and provider contracts in processing claims.

8. SLA

SLA refers to Service-level Agreement. It is an agreement between a customer and the service provider on the quality of service and what standards they must meet.

Here's how total loss specialists use sla:

Calculated percentages for draws per catastrophe guidelines and maintained adherence and accountability to meet client and SLA's.
Maintain Quality and Client Service Level Agreement (SLA) expectations per hour and daily.

9. Fraud Claims

Here's how total loss specialists use fraud claims:

Investigated fraud claims using historical, behavioral, and financial trending to determine the validity of the claim.
Trained adjusters on scoping and estimating losses, investigated arson, insurance fraud claims.

10. Inspection Reports

An inspection report is a written document provided after a thorough evaluation of a specific procedure/ process.

Here's how total loss specialists use inspection reports:

Processed documents, reviewed claims, ordered and reviewed inspection reports of damage and resolving any issues following proper procedures.

11. Customer Inquiries

Here's how total loss specialists use customer inquiries:

Provided accurate and appropriate information in response to customer inquiries regarding claim status.
Resolved customer inquiries with respect for the customers' viewpoint with emphasis based on the company's policies and procedures.

12. External Standards

Here's how total loss specialists use external standards:

Responded quickly and ensured that both internal and external standards were met on a consistent basis.

13. Call Handling

Here's how total loss specialists use call handling:

Managed call handling, loan level review, and call documentation functions, meeting all designated metrics.

14. State Regulations

State regulations are the rules made by the state authorities under a specific Act. When a government intervenes in the private market to implements policies, they are known as state regulations. These policies help in achieving the economic, political, and social targets which might not be able to achieve otherwise.

Here's how total loss specialists use state regulations:

Analyzed documentation to ensure compliance with state regulations.
Adhered to quality guidelines, state regulations, and insurance policy information.

15. Claims Handling

Here's how total loss specialists use claims handling:

Possessed homeowner & auto policy knowledge and applies appropriately to claims handling to determine coverage if necessary on customer inquiries.
Implemented highly successful company training program that defined and developed the fundamental protocol for claims handling.

5 Total Loss Specialist resume examples

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List of total loss specialist skills to add to your resume

The most important skills for a total loss specialist resume and required skills for a total loss specialist to have include:

Customer Service
HR
Outbound Calls
Inbound Calls
Insurance Claims
Training Sessions
Processing Claims
SLA
Fraud Claims
Inspection Reports
Customer Inquiries
External Standards

Call Handling
State Regulations
Claims Handling
Customer Calls
CCC
Body Shop
Property Loss
Strong Negotiation
SIU
DMV
General Account
State Laws

Policy Holders
Property Inspections
Customer Accounts
Property Damage Claims
Police Reports
Financial Institutions
Investor Guidelines
Arbitration
Customer Issues
DTE
Commercial Vehicles

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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