Tour guide job description

Join Our Team

Due to COVID-19, we have implemented a virtual hiring process and continue to interview candidates by phone or video conferencing. We are onboarding new employees both onsite and remotely. We value the safety of every member of our community.

About this Position

The Tour Guide HWO (paid for the hours worked only) leads Primerica Field Representatives and other VIP's through a tour of Primerica's campus and occasional off-site meeting related tours.

Responsibilities & Qualifications

The Tour Guide presents information pertaining to specific work areas that support the Sales Representatives' business interests. The role assists customers in the retail atmosphere, troubleshoots and corrects technical problems with tour equipment, and helps maintain displays used for tours.

Hourly rate: $15.00

Hours:
Availability to work 5 - 20 hours per week Shifts as early as 7:30am Mondays are required

Knowledge, Skills, and Abilities:
High School Diploma or GEDBi-lingual (English/Spanish) skills are a plus Flexible with excellent interpersonal skills Ability to communicate with all Field levels and quickly assess needs Some weekend and occasional weeknight work are required Excellent verbal communication skills Ability to speak to groups ranging from 25 - 200 people Basic PC skills Previous work experience in a retail atmosphere is a plus Ability to function well in a fast-paced, team-orientated environment Self-starter with the ability to handle high pressure situations Ability to stand and walk for long periods (stairs included) and lift items up to 50lbs

This position is not benefits eligible.

FLSA status:This position is exempt (not eligible for over time):
No

Our Benefits:
Day one health, dental, and vision insurance 401(k) Plan with competitive employer match Vacation, sick, holiday and volunteer time off Life and disability insurance Flexible Savings Account & Health Savings AccountProfessional development Tuition reimbursement Company-sponsored social and philanthropy events

It has been and will continue to be the policy of Primerica, Inc., and its subsidiaries to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, sex, color, religious creed, religion, national origin, citizenship status, age, disability, pregnancy, ancestry, military service or veteran status, genetic or carrier status, marital status, sexual orientation, or any classification protected by applicable federal, state or local laws.

At Primerica, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

What will I be doing?

• Present our vacation ownership opportunities to generate sales volume while maintaining a professional and ethical representation of HGV.
• Greet guests and listen to their travel interests to offer the best options to meet their needs.
• Sell to qualified buyers who are pre-screened to attend appointment-only presentations.
• Participate in reoccurring outstanding training to elevate your selling capabilities and HGV product knowledge.

Why Team Members Like Working for us:

• Competitive earning potential of $80,000 and above.
• Outstanding health care options that all team members are eligible for starting day 1 of employment (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers up to 30 room nights per year at deeply discounted rates and 50% off at participating hotel-operated restaurants. Pass the savings on to family and friends since HGV allows you to share up to 70 additional discounted room nights per year.
• And so much more!

Qualifications
What We're Looking For:

• Results oriented personalities
• Communication & partnership skills
• Ability to work a flexible schedule to include weekends, and holidays
• Previous sales experience in a luxury goods, insurance, mortgage, hospitality, restaurants, finance or services sector is a plus
• A sharp professional image with the ambition to make things happen
• Ability to obtain a California Real Estate License

On our own we're outstanding. With you, we're extraordinary. As part of our sales team, your passion for building customer relationships is what creates exceptional moments.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

As an Old South Carriage Company tour guide, you will showcase Charleston's history and beauty by combining your confidence, charm, knowledge of Charleston history, and storytelling skills to delight our guests. You'll master strong equestrian skills to safely drive our beautiful draft horses on a carriage tour of the peninsula.

In addition to providing accurate historic tours and engaging haunted tours of Charleston, you'll answer our guest's questions pertaining to Charleston, it's rich history, and even its dining options. We want our guests to not only enjoy our tour, but enjoy their entire visit to our city.

As a premier tour operator, we have high standards that you will help us maintain. We put a premium on quality, safety, and customer satisfaction. We also require all of our guides to be certified by the City of Charleston (if you're not certified already, we'll help!).

Charleston is a popular tourism destination, and we're a top provider of iconic carriage tours, so expect a rapid pace in this rewarding job.
Responsibilities and Duties of the Carriage Tour Guide

Provide excellent customer service to our guests

Drive a horse and carriage safely throughout Downtown Charleston

Give accurate historic tours and engaging haunted tours

About Old South Carriage Company

Old South Carriage Company is a family owned business that was established in 1983 with 3 horses and one small carriage. Today, with 30+ horses and a fleet of carriages, Old South Carriage offers what you would expect from a large touring company without sacrificing the personal commitment unique to a family owned business. We are a premier tour operator with a focus on serving our Charleston visitors with unsurpassed hospitality, and providing excellent equine care to our horses. We believe that providing the best experience starts with hiring the best tour guides.

Requirements

Successfully obtain certification from the City of Charleston (Palmetto Guild Certification) we provide study materials, training and coaching

Must have valid drivers license

Must be engaging, well-spoken, and personable

Pass pre-employment Drug Screen

Benefits

Industry-leading pay ($35-$40 per tour, plus tips). Our pay is considered the highest in this market. Guides are placed on a progressive per tour wage plus receive excellent cash tips from our guests.

Free Parking for all staff

Flexible scheduling around a 40 hour work week

Opportunities for continuing education

Professional growth and advancement opportunities