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Tour operator skills for your resume and career
15 tour operator skills for your resume and career
1. Reservations
- Assist Travel Agents as well as client directs with booking international and domestic travel, as well as modifying existing reservations.
- Set and review departmental objectives with members of the Reservations team, and provide continuous feedback through performance reviews and discussions.
2. Customer Service
Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.
- Developed and maintained outstanding relationships with clients and exceeded their expectations for customer service while securing their travel arrangements.
- Offered specialized English and Spanish customer service to international customers on site.
3. Customer Feedback
Customer feedback is the information, insight provided by a customer orally, in writing, or online form about their experiences with a company's product or services. Customer feedback is aimed to convey certain facts that the customers face when using the manufacturer's products, and in turn help the product, customer, and marketing teams understand where there is room for improvement. It may be positive, negative, or neutral, but it is very important for the growth of a business.
- Collected and evaluated customer feedback, to help improve customer satisfaction.
4. Travel Arrangements
- Created incentive programs for groups and organized the national and international travel arrangements transfers, charters, transport, and hotels.
- Travel arrangements made for clients for travel within Europe.
5. Tour Guides
- Worked closely with tour guides in training to identify commonly asked questions and provide overview of daily work flow.
- Coordinate with tour guides to make every tour go smoothly.
6. Reservation System
A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.
- Supervised programmers in writing an integrated computerized travel reservation system.
- Experience in the travel industry, with knowledge of reservation systems and transactions processing.
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- Educated customers on travel issues including required documentation for international travel and financial matters, such as appropriate exchange rates.
8. Car Rentals
Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.
- Customized tours combining air, land and cruises and car rentals.
- Booked hotel rooms, car rentals, flights, cruises, etc.
9. Travel Agencies
- Worked with international partner travel agencies and provided corporate and private booking services to travel groups and individuals.
- Developed knowledge and experience in all areas of operation for full-service travel agencies.
10. Trade Shows
- Coordinated and participated in promotional activities and trade shows such ABAV (Brazilian Travel Agency Association).
- Managed all aspects of company Travelled throughout Latin America attending sales conferences/trade shows/fam trips
11. Tour Operations
- Prepared golf course for professional tournament conditions * Interaction with players to focus on ways of improving Tour operations.
- Liaised regularly with other members of the guide team and feed back any relevant information thatimpact tour operations.
12. Air Tickets
- Booked air tickets, cars and hotels.
13. Coach Operators
- Liaised with resort representatives, hoteliers, coach operators and airlines.
14. Product Development
Product development is the complete procedure of creating a product from concept until release of the final product. Product development has many stages after which a product is released into the market. Identifying the need, creating the opportunity, conceptualizing a product, and providing a solution, all are different stages of product development.
- Prime focus on operational execution, sales and marketing and product development of domestic and international resources.
- Participate in product development process, and monitor trends that indicate the need for new products and services.
15. Visas
- Educated Argentinians traveling to the United States about the processing of visas.
- Aided clients with matters regarding passports and visas.
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List of tour operator skills to add to your resume
The most important skills for a tour operator resume and required skills for a tour operator to have include:
- Reservations
- Customer Service
- Customer Feedback
- Travel Arrangements
- Tour Guides
- Reservation System
- International Travel
- Car Rentals
- Travel Agencies
- Trade Shows
- Tour Operations
- Air Tickets
- Coach Operators
- Product Development
- Visas
- Hotel Bookings
- Computer Database
- Travel Packages
- Telephone Calls
- Group Tours
- International Clients
- VIP
- Amadeus
- Office Management
- Private Tours
- Tour Packages
Updated January 8, 2025
