Patient Access Representative jobs at LCMC Health

Your job is more than a job Why a Great Place to Work: You're more than your job. Everyone is. And that's what makes you great at your job-all the little extras you bring to work every day, the things that make you you . At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES Completes the scheduling function, registration, messaging, and/or admissions process: - Greets patients, guests and family members. - Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. - Analyzes current patient information to determine if an account already exists so as not to duplicate records - Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. - Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. - Activates scheduled accounts that have been set-up for the patient according to the registration policy - Resolves work queue errors in an accurate and timely fashion Ensures all required forms are completed and other paperwork/documents are gathered and accurate: - Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring - Physician information and validates against current system - Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application - Scans ID's, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy - Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe - Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. - Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account Performs financial analysis of each case and informs patient of financial responsibility: - Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service - Attempts to collect payment at point of service for both copayments and residual payments. - Provides patient information on LCMC's financial assistance programs and/or refers patients to financial counselors as needed - Maximizes point-of-service collection, meeting established registration collection goals Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: - Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. - Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. - Provides directions to applicable areas of interest whether over of the phone or in-person. - Schedules and reschedules appointment for patients as needed Balances cash drawer daily and prepares cash long at the end of the shift when applicable: - Balances cash drawer daily and accounts for shortages/overages/account posting errors - Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review - Makes department copies and reports unreconciled monies/deposits supervisor - Follows facility cash drawer policy as applicable - Completes and meets all job related facility specific of LCMC requirements EDUCATION QUALIFICATIONS High School Diploma/ GED or appropriate work experience WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health's culture of everyday extraordinary About West Jefferson Medical Center West Jefferson Medical Center, a cornerstone of LCMC Health's incredible community of care, is regionally recognized and nationally accredited. For over 60 years, we've been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about West Jefferson Medical Center and our Leapfrog “Grade A” Hospital Safety distinction Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

The Access Department or Admitting Department is considered the "Face" of the hospital. If you are a people person and have good communication skills, the admitting department at Willis-Knighton is the place for you to continue developing and nurturing those skills. As the first department most patients encounter, you will be playing a key role in the patient's overall experience at our facility, and setting the tone for our organization's mission statement " to continuously improve the health and well-being of the people we serve." Training will consist of in-depth training from either the manager or preceptor. Once you settle in, you have the option of taking the NAHAM test, which will nationally certify you as an Access Associate. As an employee, your job will be to register each patient in a timely manner, recording their demographic and insurance information while providing the utmost in customer service and satisfaction. You must be familiar with a computer, good at typing, and have a high school degree or equivalent. Most of all, you must possess the ambition and drive to make yourself and your organization better.

The Access Department or Admitting Department is considered the "Face" of the hospital. If you are a people person and have good communication skills, the admitting department at Willis-Knighton is the place for you to continue developing and nurturing those skills. As the first department most patients encounter, you will be playing a key role in the patient's overall experience at our facility, and setting the tone for our organization's mission statement "to continuously improve the health and well-being of the people we serve." Training will consist of in-depth training either by a manager or preceptor. Once you settle in, you have the option of taking the NAHAM test, which will nationally certify you as an Access Associate. As an employee, your job will be to register each patient in a timely manner, recording their demographic and insurance information while providing the utmost in customer service and satisfaction. You must be familiar with a computer, good at typing, and have a high school degree or equivalent. Most of all, you must possess the ambition and drive to make yourself and your organization better.

In most healthcare facilities, the Access Department or Admitting Department is considered the "Face" of the hospital. If you are a people person and have good communication skills, the admitting department at Willis Knighton is the place for you to continue developing and nurturing those skills. As the first department most patients encounter, you will be playing a key role in the patient's overall experience at our facility, and setting the tone for our organization's mission statement " to continuously improve the health and well-being of the people we serve." Training will consist of a week of observation at one of the WK facilities, a week of training on insurance, policy, & the process' of the admitting department, and a week of hands-on training with a preceptor. Once you settle in, you have the option of taking the NAHAM test, which will nationally certify you as an Access Associate. As an employee, your job will be to register each patient in a timely manner, recording their demographic and insurance information while providing the utmost in customer service and satisfaction. You must be familiar with a computer, good at typing, and have a high school degree or equivalent. Most of all, you must possess the ambition and drive to make yourself and your organization better.

Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem-solving related to compliance and specimen integrity. Job Responsibilities: Primary responsibilities include the following, but are not limited to: * Receive laboratory specimens electronically and submit them to the laboratory for testing. * Data entry into the computer system manually or electronically, with no errors in a timely manner. * Attend calls in a polite and efficient manner. * Demonstrates the ability to perform a patient admission into the computer system. JOB QUALIFICATIONS: High School Diploma or Equivalent Must be able to meet department physical requirements. Must be able to work in a noisy, chemical hazard and biohazardous environment, practicing good safety habits. Must have good verbal and written skills with customers and co-workers. Must have the ability to reflect good judgment when determining what action to take when resolving problems. Must be able to work well in a stressful environment, under pressure, while maintaining production and quality standards. SPECIFIC JOB INFORMATION: PRN position; Hours will vary Monday-Friday; Sat/Sun 3PM-7:30PM

Assists laboratory staff in routine and non-routine activities pertaining to laboratory specimen preparation and reporting of results. Work will be highly self-directed and the person in this position may have responsibilities such as client/patient communications and problem-solving related to compliance and specimen integrity. Job Responsibilities: Primary responsibilities include the following, but are not limited to: * Receive laboratory specimens electronically and submit them to the laboratory for testing. * Data entry into the computer system manually or electronically, with no errors in a timely manner. * Attend calls in a polite and efficient manner. * Demonstrates the ability to perform a patient admission into the computer system. JOB QUALIFICATIONS: High School Diploma or Equivalent Must be able to meet department physical requirements. Must be able to work in a noisy, chemical hazard and biohazardous environment, practicing good safety habits. Must have good verbal and written skills with customers and co-workers. Must have the ability to reflect good judgment when determining what action to take when resolving problems. Must be able to work well in a stressful environment, under pressure, while maintaining production and quality standards. SPECIFIC JOB INFORMATION: Monday-Friday 8AM-5PM; Rotating in weekend and holiday schedule.

A highly motivated individual is needed as a Radiology Scheduler at Willis-Knighton Health Center. Must have some knowledge of medical terminology and demonstrate proficiency in computer skills. Must work well with others, be an excellent time manager and communicate effectively. Educationally, the applicant must possess a minimum of a high school diploma and knowledge of coding is preferred. Reliable, trustworthy, organized, compassionate and excellent judgment will be the qualities we are looking for in the applicant. If you fit this description, apply now!

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. EDUCATION/EXPERIENCE QUALIFICATIONS * Required: High School Diploma/GED or equivalent OR 2 years of work experience. WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job. Your Everyday Completes the scheduling function, registration, messaging, and/or admissions process: Greets patients, guests and family members. Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. Analyzes current patient information to determine if an account already exists so as not to duplicate records. Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. Activates scheduled accounts that have been set-up for the patient according to the registration policy. Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate: Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. Scans ID's, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. Attempts to collect payment at point of service for both copayments and residual payments. Provides patient information on LCMC's financial assistance programs and/or refers patients to financial counselors as needed. Maximizes point-of-service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. Provides directions to applicable areas of interest whether over of the phone or in-person. Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: Balances cash drawer daily and accounts for shortages/overages/account posting errors. Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. Makes department copies and reports unreconciled monies/deposits supervisor. Follows facility cash drawer policy as applicable. Completes and meets all job-related facility specific of LCMC requirements. The Must-Haves Minimum: Required: High School Diploma/GED or equivalent OR 2 years of work experience. WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little “come on in” attitude is the foundation of LCMC Health's culture of everyday extraordinary About New Orleans East Hospital New Orleans East Hospital, vital to LCMC Health's incredible community of care, has been New Orleans East's and the surrounding community's trusted healthcare leader since 2014, embodying our mission of not only superior care, but healthcare with heart, courtesy, concern, kindness, and welcoming spirit for everyone. Learn more about New Orleans East Hospital and our Leapfrog “Grade A” Hospital Safety distinction. Your extras Deliver healthcare with heart. Give people a reason to smile. Put a little love in your work. Be honest and real, but with compassion. Bring some lagniappe into everything you do. Forget one-size-fits-all, think one-of-a-kind care. See opportunities, not problems - it's all about perspective. Cheerlead ideas, differences, and each other. Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job. Your Everyday Completes the scheduling function, registration, messaging, and/or admissions process: * Greets patients, guests and family members. * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. * Analyzes current patient information to determine if an account already exists so as not to duplicate records. * Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. * Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. * Activates scheduled accounts that have been set-up for the patient according to the registration policy. * Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate: * Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. * Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. * Scans ID's, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. * Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. * Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. * Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: * Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. * Attempts to collect payment at point of service for both copayments and residual payments. * Provides patient information on LCMC's financial assistance programs and/or refers patients to financial counselors as needed. * Maximizes point-of-service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: * Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. * Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. * Provides directions to applicable areas of interest whether over of the phone or in-person. * Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: * Balances cash drawer daily and accounts for shortages/overages/account posting errors. * Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. * Makes department copies and reports unreconciled monies/deposits supervisor. * Follows facility cash drawer policy as applicable. * Completes and meets all job-related facility specific of LCMC requirements. The Must-Haves Minimum: * Required: High School Diploma/GED or equivalent OR 2 years of work experience. WORK SHIFT: Variable Hours (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary About New Orleans East Hospital New Orleans East Hospital, vital to LCMC Health's incredible community of care, has been New Orleans East's and the surrounding community's trusted healthcare leader since 2014, embodying our mission of not only superior care, but healthcare with heart, courtesy, concern, kindness, and welcoming spirit for everyone. Learn more about New Orleans East Hospital and our Leapfrog "Grade A" Hospital Safety distinction. Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Completes the scheduling function, registration, messaging, and/or admissions process: * Greets patients, guests and family members. * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. * Analyzes current patient information to determine if an account already exists so as not to duplicate records. * Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. * Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. * Activates scheduled accounts that have been set-up for the patient according to the registration policy. * Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate: * Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. * Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. * Scans ID's, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. * Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. * Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. * Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: * Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. * Attempts to collect payment at point of service for both copayments and residual payments. * Provides patient information on LCMC's financial assistance programs and/or refers patients to financial counselors as needed. * Maximizes point-of-service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: * Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. * Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. * Provides directions to applicable areas of interest whether over of the phone or in-person. * Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: * Balances cash drawer daily and accounts for shortages/overages/account posting errors. * Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. * Makes department copies and reports unreconciled monies/deposits supervisor. * Follows facility cash drawer policy as applicable. * Completes and meets all job-related facility specific of LCMC requirements. EDUCATION/EXPERIENCE QUALIFICATIONS * Required: High School Diploma/GED or equivalent OR 2 years of work experience. SKILLS & ABILITIES: Minimum Required: * Excellent customer service, interpersonal, and conflict resolution skills. * Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people * Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner * Excellent decision-making skills; sound judgment in handling/escalating difficult situations * Good analytical skills with a strong attention to detail * Proficiency in computers WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job. Why a Great Place to Work At LCMC Health we help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Completes the scheduling function, registration, messaging, and/or admissions process: * Greets patients, guests and family members. * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. * Analyzes current patient information to determine if an account already exists so as not to duplicate records. * Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. * Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. * Activates scheduled accounts that have been set-up for the patient according to the registration policy. * Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate: * Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. * Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. * Scans ID's, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. * Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. * Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. * Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: * Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. * Attempts to collect payment at point of service for both copayments and residual payments. * Provides patient information on LCMC's financial assistance programs and/or refers patients to financial counselors as needed. * Maximizes point-of-service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: * Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. * Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. * Provides directions to applicable areas of interest whether over of the phone or in-person. * Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: * Balances cash drawer daily and accounts for shortages/overages/account posting errors. * Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. * Makes department copies and reports unreconciled monies/deposits supervisor. * Follows facility cash drawer policy as applicable. * Completes and meets all job-related facility specific of LCMC requirements. EDUCATION/EXPERIENCE QUALIFICATIONS * Required: High School Diploma/GED or equivalent OR 2 years of work experience. SKILLS & ABILITIES: Minimum Required: * Excellent customer service, interpersonal, and conflict resolution skills. * Excellent oral and written communication skills; ability to work collaboratively with other departments and functional areas and effectively gather and disseminate information to a diverse range of people * Basic prioritization, time management, and organizational skills; ability to handle several tasks and interruptions in a positive manner * Excellent decision-making skills; sound judgment in handling/escalating difficult situations * Good analytical skills with a strong attention to detail * Proficiency in computers WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Children's Hospital, at the heart of LCMC Health's incredible community of care, has been the go-to hospital for expert children's health, wellness, and one-of-a-kind care in Louisiana and the Gulf Coast. Learn more about Children's Hospital's 40+ specialties and our national ranking by U.S. News & World Report as a Best Children's Hospital Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job Give your future the opportunity it deserves. As a Patient Access Associate, you provide a vital healthcare administrative role initiating scheduling or check-in, obtaining and verifying demographical data for the patient's permanent medical record, while recognizing and maintaining the confidentiality. You're often the first point of contact during the patient registration and admissions process interacting face-to-face, as well as by telephone, web, or through an interpretative service. Your personality and professionalism shine as you collaborate with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. With an empathetic approach, you simplify and walk patients through what may seem to be a complex process when they may feel stressed or vulnerable. You hold their hand mentally, spiritually, and sometimes even physically, when needed. And while you give your all and focus on a satisfactory experience for each patient, we focus on giving you the tools and support to build your future in an environment committed to growth and a culture committed to your personal and professional well-being. We're in this together. Right? Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this patient access role. Your Everyday Greet patients, guests and family members both on phone or in person, and schedule patients for services with appropriate provider, location and time. Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up. Register patients by entering accurate demographic, financial class, insurance information and revise errors. Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc. Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid. Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application. Scan ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. Contact case management and/or provider to assist with appropriate department placement for clinical services. Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals. Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area. Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services. The Must-Haves Minimum: High School Diploma/ GED or appropriate work experience. WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job Give your future the opportunity it deserves. As a Patient Access Associate, you provide a vital healthcare administrative role initiating scheduling or check-in, obtaining and verifying demographical data for the patient's permanent medical record, while recognizing and maintaining the confidentiality. You're often the first point of contact during the patient registration and admissions process interacting face-to-face, as well as by telephone, web, or through an interpretative service. Your personality and professionalism shine as you collaborate with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. With an empathetic approach, you simplify and walk patients through what may seem to be a complex process when they may feel stressed or vulnerable. You hold their hand mentally, spiritually, and sometimes even physically, when needed. And while you give your all and focus on a satisfactory experience for each patient, we focus on giving you the tools and support to build your future in an environment committed to growth and a culture committed to your personal and professional well-being. We're in this together. Right? Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this patient access role. Your Everyday Greet patients, guests and family members both on phone or in person, and schedule patients for services with appropriate provider, location and time. Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up. Register patients by entering accurate demographic, financial class, insurance information and revise errors. Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc. Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid. Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application. Scan ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. Contact case management and/or provider to assist with appropriate department placement for clinical services. Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals. Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area. Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services. The Must-Haves Minimum: High School Diploma/ GED or appropriate work experience. WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job Your Everyday * Provides Assistance to Patients: * Greets patients, guests and family members both on phone or in person. * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. * Analyzes current patient information to determine if an account already exists so as not to duplicate records * Creates an account for all patients who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. * Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. * Activates scheduled accounts that have been set-up for the patient according to the registration policy. * Initiates bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc. * Assists patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid. * Completes the patient registration and admissions process and ensures all required forms are completed and other paperwork / documents are gathered and accurate: * Requests and documents patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information and validates against current system * Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application * Scans ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy * Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe * Contacts case management and/or provider to assist with appropriate department placement for clinical services * Analyzes physician's order for proper bed placement functions per policy when necessary * Performs financial analysis of each case and informs patient of financial responsibility: * Informs patient/guarantor of liability due, including prior balances and estimates for scheduled service * Attempts to collect payment * Refers to financial counseling as needed * Maximizes point-of-service collection, meeting established registration collection goals * Provides excellent customer service to all patients, guests and family members: * Promotes a customer centered experience by performing all functions in a warm and courteous * manner to patients, family members, providers, and all visitors of the organization. * Answers incoming calls and transfers calls to appropriate areas of department/clinic/hospital. * Provides directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area. * Schedules and reschedules appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services The Must-Haves Minimum: * 2 Years of Experience in Customer Service/ Healthcare. * High School Diploma/ GED or Equivalent Or 2 Years of applicable experience in lieu of education WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job. Give your future the opportunity it deserves. As a Patient Access Associate, you provide a vital healthcare administrative role initiating scheduling or check-in, obtaining and verifying demographical data for the patient's permanent medical record, while recognizing and maintaining the confidentiality. You're often the first point of contact during the patient registration and admissions process interacting face-to-face, as well as by telephone, web, or through an interpretative service. Your personality and professionalism shine as you collaborate with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. With an empathetic approach, you simplify and walk patients through what may seem to be a complex process when they may feel stressed or vulnerable. You hold their hand mentally, spiritually, and sometimes even physically, when needed. And while you give your all and focus on a satisfactory experience for each patient, we focus on giving you the tools and support to build your future in an environment committed to growth and a culture committed to your personal and professional well-being. We're in this together. Right? Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this patient access role. Your Everyday Greet patients, guests and family members both on phone or in person, and schedule patients for services with appropriate provider, location and time. Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up. Register patients by entering accurate demographic, financial class, insurance information and revise errors. Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc. Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid. Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application. Scan ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. Contact case management and/or provider to assist with appropriate department placement for clinical services. Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals. Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area. Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services. The Must-Haves Minimum: High School Diploma/ GED or appropriate work experience. WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary About East Jefferson General Hospital East Jefferson General Hospital, a landmark of LCMC Health's incredible community of care, has been the go-to hospital for health, wellness, and one-of-a-kind care in East Jefferson Parish for over 50 years. And we're only beginning to realize our greatest potential. Learn more about East Jefferson General Hospital and our legacy, our future, and our national recognition as a Nurse Magnet Hospital. Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job Why a Great Place to Work At LCMC Health We help you to lean into your calling by leaning in with you, ensuring you have the resources to do your job as only you can. And that begins with receiving the support you need to thrive and grow, which looks different for each person. Living out our commitment to inclusion requires providing benefits that are as diverse and unique as our workforce. It's a responsibility we take seriously. Because we don't just serve the New Orleans community-we're at the beating heart of it. Whether by offering community health services or making medical innovations more accessible, LCMC Health is bringing a culture of wellness to the communities that matter to you. When you know you're making an authentic impact, you give a little extra to every day- as a person, with your team, in your community-and that's one of the reasons why you'll be a perfect fit at LCMC Health, where giving a little something extra is at the heart of everything we do. GENERAL DUTIES Completes the scheduling function, registration, messaging, and/or admissions process: * Greets patients, guests and family members. * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. * Analyzes current patient information to determine if an account already exists so as not to duplicate records. * Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. * Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. * Activates scheduled accounts that have been set-up for the patient according to the registration policy. * Resolves work queue errors in an accurate and timely fashion. Ensures all required forms are completed and other paperwork/documents are gathered and accurate: * Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring Physician information and validates against current system. * Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application. * Scans ID's, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. * Performs insurance verification tasks, including running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. * Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. * Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account. Performs financial analysis of each case and informs patient of financial responsibility: * Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service. * Attempts to collect payment at point of service for both copayments and residual payments. * Provides patient information on LCMC's financial assistance programs and/or refers patients to financial counselors as needed. * Maximizes point-of-service collection, meeting established registration collection goals. Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: * Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. * Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. * Provides directions to applicable areas of interest whether over of the phone or in-person. * Schedules and reschedules appointment for patients as needed. Balances cash drawer daily and prepares cash long at the end of the shift when applicable: * Balances cash drawer daily and accounts for shortages/overages/account posting errors. * Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review. * Makes department copies and reports unreconciled monies/deposits supervisor. * Follows facility cash drawer policy as applicable. * Completes and meets all job-related facility specific of LCMC requirements. EDUCATION/EXPERIENCE QUALIFICATIONS * Required: High School Diploma/GED or equivalent OR 2 years of work experience. WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job Why a Great Place to Work: You're more than your job. Everyone is. And that's what makes you great at your job-all the little extras you bring to work every day, the things that make you you. At LCMC Health we value those things about you, because we know that all those little extras add up to extraordinary. And we've built a culture that supports and celebrates the extraordinary. You'll see it when you come to work here, in the spirit of our places and the faces of our people. And every patient we heal, every family we comfort, every life we improve is the outcome of countless little extras adding up to an extraordinary result. Join LCMC Health, and you'll find that our everyday makes it easy to live your extraordinary. This job description is intended to describe the general nature and level of work performed by employees assigned to this department. This is not an exhaustive list of all duties and responsibilities, and LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. GENERAL DUTIES * Completes the scheduling function, registration, messaging, and/or admissions process: * Greets patients, guests and family members. * Schedules patients for services with appropriate provider at appropriate locations and desired time when possible, ensuring accuracy and timeliness. * Analyzes current patient information to determine if an account already exists so as not to duplicate records * Creates an account for all patients who call for services or who present for services, including walk-in, non-scheduled, and emergency services according to the registration policy. * Registers patients by entering accurate demographic, financial class, insurance information; makes revisions to systems immediately as errors are recognized. * Activates scheduled accounts that have been set-up for the patient according to the registration policy * Resolves work queue errors in an accurate and timely fashion * Ensures all required forms are completed and other paperwork/documents are gathered and accurate: * Requests and documents patient demographic, insurance, guarantor, Medicare Secondary Payor, and Primary Care Physician/Referring * Physician information and validates against current system * Ensures patient/guarantor sign all applicable documentation, such as consents and financial assistance application * Scans ID's, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy * Performs insurance verification tasks, including: running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe * Completes messages for providers as needed using the In-Basket messaging system, ensures that all information contained in the message is accurate. * Updates Electronic Medical Record with documentation to communicate any information related to the status of a patient account * Performs financial analysis of each case and informs patient of financial responsibility: * Identifies patient copayment and remind patient of collection process at time of visit. When applicable, will inform patient/guarantor of liability due, including prior balances and estimates for scheduled service * Attempts to collect payment at point of service for both copayments and residual payments. * Provides patient information on LCMC's financial assistance programs and/or refers patients to financial counselors as needed * Maximizes point-of-service collection, meeting established registration collection goals * Provide excellent customer service to all patients, guests and family members and internal and external team members/customers: * Promotes a customer centered experience by performing all functions in a warm and courteous manner to patients, family members, providers, and all visitors of the organization. * Answers incoming calls and warm transfers calls to appropriate areas of department/clinic/hospital. * Provides directions to applicable areas of interest whether over of the phone or in-person. * Schedules and reschedules appointment for patients as needed * Balances cash drawer daily and prepares cash long at the end of the shift when applicable: * Balances cash drawer daily and accounts for shortages/overages/account posting errors * Makes debit/credit adjustments as necessary; forwards necessary backup documents to lead and/or general accounting for review * Makes department copies and reports unreconciled monies/deposits supervisor * Follows facility cash drawer policy as applicable * Completes and meets all job related facility specific of LCMC requirements EDUCATION QUALIFICATIONS High School Diploma/ GED or appropriate work experience WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary About West Jefferson Medical Center West Jefferson Medical Center, a cornerstone of LCMC Health's incredible community of care, is regionally recognized and nationally accredited. For over 60 years, we've been the hospital-of-choice on the west bank of Jefferson Parish for health, wellness, and family-centered care. Learn more about West Jefferson Medical Center and our Leapfrog "Grade A" Hospital Safety distinction Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.

Your job is more than a job Give your future the opportunity it deserves. As a Patient Access Associate, you provide a vital healthcare administrative role initiating scheduling or check-in, obtaining and verifying demographical data for the patient's permanent medical record, while recognizing and maintaining the confidentiality. You're often the first point of contact during the patient registration and admissions process interacting face-to-face, as well as by telephone, web, or through an interpretative service. Your personality and professionalism shine as you collaborate with patients, doctors, nurses, pharmacists, and other clinic and hospital personnel. With an empathetic approach, you simplify and walk patients through what may seem to be a complex process when they may feel stressed or vulnerable. You hold their hand mentally, spiritually, and sometimes even physically, when needed. And while you give your all and focus on a satisfactory experience for each patient, we focus on giving you the tools and support to build your future in an environment committed to growth and a culture committed to your personal and professional well-being. We're in this together. Right? Your experiences, knowledge, skills, empathy, team mentality, and your "little something extra" all add up to you. And we're excited to get to know you and find out what you'll bring to this patient access role. Your Everyday Greet patients, guests and family members both on phone or in person, and schedule patients for services with appropriate provider, location and time. Analyze current patient information to determine or create an account for all patients who present for services, including walk-in, non-scheduled, and emergency services or activate scheduled accounts that have already been set up. Register patients by entering accurate demographic, financial class, insurance information and revise errors. Initiate bed placement, reservation, transfer, and/or discharge based on requests from clinical providers, case management, etc. Assist patients with understanding their financial obligations, setting up payment arrangements, completing financial assistance applications, coordinating care with the providers, securing grants/resources with external sources (Drug Therapy Reimbursement) and when necessary, makes appropriate referrals to Parish Medicaid, Medicaid, or Emergency Medicaid. Complete registration and admissions process and ensure all required forms are completed and other paperwork / documents are gathered and accurate Request and document patient demographic, insurance, guarantor, MSP, and PCP/Referring Physician information, validate against current system, and ensure patient/guarantor sign all applicable documentation, such as consents and financial assistance loan application. Scan ID, insurance cards, orders, authorization information, etc. to patient's account once the information is validated for accuracy. Perform insurance verification by running automated eligibility response at point-of-service to ensure active coverage and completing notification of admission with insurance company within established timeframe. Contact case management and/or provider to assist with appropriate department placement for clinical services. Inform patient/guarantor of liability due, including prior balances and estimates for scheduled service, and collect payment if possible or refer to financial counseling as needed. Maximize point-of-service collection, meeting established registration collection goals. Provide directions to applicable areas of interest, such as the department where service will be provided, financial counselor, cafeteria, waiting rooms, restrooms, and parking area. Schedule and reschedule appointments for patients as needed, identifying open time slots and educating patient/guardian about available options for services. The Must-Haves Minimum: High School Diploma/ GED or appropriate work experience. This position specifically focuses on Prior Authorizations for pain management procedures and requested testing. Experience in medical billing and authorizations is preferred. WORK SHIFT: Days (United States of America) LCMC Health is a community. Our people make health happen. While our NOLA roots run deep, our branches are the vessels that carry our mission of bringing the best possible care to every person and parish in Louisiana and beyond and put a little more heart and soul into healthcare along the way. Celebrating authenticity, originality, equity, inclusion and a little "come on in" attitude is the foundation of LCMC Health's culture of everyday extraordinary Your extras * Deliver healthcare with heart. * Give people a reason to smile. * Put a little love in your work. * Be honest and real, but with compassion. * Bring some lagniappe into everything you do. * Forget one-size-fits-all, think one-of-a-kind care. * See opportunities, not problems - it's all about perspective. * Cheerlead ideas, differences, and each other. * Love what makes you, you - because we do You are welcome here. LCMC Health is an equal opportunity employer. All qualified applicants receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by law. The above job summary is intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. LCMC Health reserves the right to amend and change responsibilities to meet organizational needs as necessary. Simple things make the difference. 1. To get started, take your time to fully and accurately complete the application for employment. Incomplete applications get bogged down and are often eliminated due to missing information. 2. To ensure quality care and service, we may use information on your application to verify your previous employment and background. 3. To keep our career applications up-to-date, applications are inactive after 6 months and, therefore, require a new application for employment to be completed. 4. To expedite the hiring process, proof of citizenship or immigration status will be required to verify your lawful right to work in the United States.