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Tow truck dispatcher skills for your resume and career

Updated January 8, 2025

2 min read

Below we've compiled a list of the most critical tow truck dispatcher skills. We ranked the top skills for tow truck dispatchers based on the percentage of resumes they appeared on. For example, 35.3% of tow truck dispatcher resumes contained tow truck as a skill. Continue reading to find out what skills a tow truck dispatcher needs to be successful in the workplace.

13 tow truck dispatcher skills for your resume and career

1. Tow Truck

Here's how tow truck dispatchers use tow truck:

Received and dispatched calls to Tow Truck Operators Invoicing and billing Worked closely with Escondido Police Department during monthly rotations
Maintained open lines of communication with customers and tow truck drivers.

2. Emergency Calls

Here's how tow truck dispatchers use emergency calls:

Keep records and prepare detailed reports of all emergency calls and all communication.
Answered emergency calls from boaters in distress.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how tow truck dispatchers use phone calls:

Answer phone calls from contracted insurance companys.
Ensured extraordinary customer service by promptly and accurately responding to phone calls.

4. AAA

American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.

Here's how tow truck dispatchers use aaa:

Received, logged and assigned AAA Auto Club calls.
Register Accepting/Dispatching/Closing Out Towing Calls, mainly for AAA, for Novi, Farmington Hills and West Bloomfield.

5. Inbound Calls

Here's how tow truck dispatchers use inbound calls:

Monitored various outbound and inbound calls to policy holders and ensured timely delivery of vehicles.
Answer inbound calls on multi-line telephone in complex and fast-paced work environment, to assist customers effectively and efficiently.

6. Multi-Line Phone System

Here's how tow truck dispatchers use multi-line phone system:

Handled Crew of 80+ men Answered Phone Calls/Handled Multi-Line Phone System Filed Paperwork Data Entry Set up appointments
Greeted customers and handled multi-line phone systems; determined nature of business and directed to appropriate destination.

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7. Computer System

Here's how tow truck dispatchers use computer system:

Communicated service calls by entering key data into our computer system and dispatched information to fellow drivers.
Verified that information in the computer system was up-to-date and accurate, Compiled statistical information for special reports.

8. Office Equipment

Here's how tow truck dispatchers use office equipment:

Automated dispatch for office equipment repair.
Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.

9. Policy Holders

Here's how tow truck dispatchers use policy holders:

Administer and receive incoming calls from policy holders, claims agents, damage analysts and field agents.
Maintain constant visual on policy holders to ensure timely delivery of their vehicles.

10. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how tow truck dispatchers use outbound calls:

Processed and properly documented all inbound/outbound calls related to member pickup times and relayed information to assigned driver.
Conducted outbound calls to customers with existing service problems and troubleshot to prevent unnecessary on-site visits.

11. Two-Way Radio

Here's how tow truck dispatchers use two-way radio:

Monitored computer and two-way radio for information regarding scheduling issues and field situations; notify field supervisor of situations requiring attention.
Received and prioritized requests for emergent and non-emergent medical assistance for ambulatory or wheelchair van transportation via telephone and two-way radio.

12. Two Way Radios

A two-way radio is a transceiver that can both receive and transmit radio waves, unlike a broadcast receiver. It is used for bidirectional voice communication with other users with similar equipment. Two-way radios are available in hand-held, stationary, mobile, and portable versions. Two-way radio devices generally use a single radio channel, therefore, operate in a half-duplex mode. Just one user on the channel can transmit at a time.

Here's how tow truck dispatchers use two way radios:

Transmitted assignments to workers using two way radios.
Relay work orders, messages and information to or from drivers using telephones or two way radios.

13. Emergency Situations

Here's how tow truck dispatchers use emergency situations:

Worked with customers in emergency situations to get help through towing services and etc.
Performed customer service including deescalating critical complaints, satisfying customer needs in emergency situations and ensuring timely arrival avoiding missed flights.

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List of tow truck dispatcher skills to add to your resume

The most important skills for a tow truck dispatcher resume and required skills for a tow truck dispatcher to have include:

Tow Truck
Emergency Calls
Phone Calls
AAA
Inbound Calls

Multi-Line Phone System
Computer System
Office Equipment
Policy Holders
Outbound Calls

Two-Way Radio
Two Way Radios
Emergency Situations

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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