Tower Federal Credit Union jobs

What You'll Do Summary/Objective: The position provides overall leadership for the project management & business analysis teams, enterprise-wide project governance, portfolio management, and large-scale transformation initiatives. This role ensures disciplined execution of projects that deliver on the organization's strategic objectives. By driving operational excellence and fostering a culture of accountability, the SVP enables innovation, empowers members, and strengthens trust in the credit union's ability to deliver reliable financial experiences. Success in this role ensures projects are delivered on time, within scope, and with measurable business impact. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Manage the EPMO Teams and Strategic Portfolio * Lead and develop the EPMO teams, ensuring team objectives are met * Oversee the enterprise portfolio of initiatives, ensuring balanced investment and measurable outcomes * Monitor performance metrics and deliver transparent reporting to executive leadership and the board * Drive decision-making on project continuation, acceleration, or termination based on business value * Lead Enterprise Project Governance * Establish and enforce project management standards, frameworks, and methodologies across the organization * Ensure alignment of all projects with corporate strategy and regulatory requirements * Provide executive oversight for project prioritization, resource allocation, and risk management * Deliver Large-Scale Transformation * Lead planning and execution of complex, cross-functional transformation programs * Ensure timely delivery of merger-related integration projects and strategic initiatives * Champion change management practices to support adoption and minimize disruption * Enable Business Analysis and Insights * Direct the business analysis function to provide actionable insights for project scoping and requirements * Ensure accurate documentation of business needs and alignment with technology solutions * Promote data-driven decision-making throughout the project lifecycle * Foster Innovation and Continuous Improvement * Integrate design thinking and lean methodologies into project delivery where applicable * Identify opportunities to streamline processes and enhance project efficiency * Build a high-performing team culture focused on collaboration, accountability, and results * Perform other job-related duties as assigned or requested * Complies with regulatory complaince and assigned training requirments What You'll Need Education & Experience: * Required education: Bachelor's degree or 4 additional years of relevant experience in lieu of a degree, advanced degree is preferred * Required experience: 12 - 15 years of relevant experience, including 10+ years as a people leader Qualifications & Skills: * Skills: * Expertise in project governance, portfolio management, and change leadership * Strong strategic planning and analytical capabilities * Exceptional communication and stakeholder management skills * Ability to lead cross-functional teams and influence at all levels * Technical Knowledge: * Proficiency in project management software (e.g., Microsoft Project, Smartsheet, or similar) * Familiarity with portfolio management tools and reporting dashboard * Certifications: PMP, PgMP, or Portfolio Management Profession (PfMP) required; Agile or Lean certifications preferred * Other requirements: Ability to travel between dual headquarters (MA or OR) and to key project sites as needed What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $316,000 - $340,000

Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: Responsible for carrying out the day-to-day administration of all benefit programs, leave of absence administration, auditing of all insurance billing and proficient in the Benefit Administration system. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Administer the day to day activities of employee benefit programs such as Health, Dental, Vision, FSA, Life & Disability, COBRA, Workers' Compensation and other voluntary benefits. * Respond promptly to employee benefit inquiries; monitor employee concerns regarding benefit issues. Act as liaison between benefit vendors and employees. * Educate and consult with employees regarding Leave of Absence needs, administering and coordinating benefits such as Short Term Disability, Long Term Disability, FMLA and applicable state disability leave plans. * Effectively interpret FMLA, ADA and state laws as they relate to leave of absences and/or disability. Provide guidance to managers on employee/employer rights under FMLA, ADA, PWFA and pertinent disability or leave provisions under state or federal law. * Ensure timely completion and reporting of all work related injuries or illness to Workers' Compensation carrier. File annual reports to the Department of Industrial Accidents. * Conduct benefit orientation for new employees and participate in the new hire benefit enrollment process. * Process Qualifying Life Events, enroll and un-enroll employees and dependents on benefit plans, requesting and maintaining appropriate document requests. * Proficient in the core Benefits Administration System. Perform necessary audits required for data integrity, and maintain the system as appropriate, liaising with UKG or applicable benefit vendors as necessary. * Review and correct any errors or inadvertent additions or terminations from the benefit plans by reviewing weekly reports to include: Carrier Feeds/Integrations, APIs, Work Status Events and the Task Dashboard in BenAdmin. * Audit monthly benefit billing for accuracy, submit payment and conduct indepth quarterly billing audits to maintain clean records with benefit vendors. * Assist with annual Open Enrollment by educating employees on pertinent changes and benefit offerings, maintain UKG BenAdmin system, process enrollment changes and build/audit any changes during Open Enrollment that impact carrier feeds. * Collaborate with Compliance Specialist in completion of all required state and federal filings as it relates to Benefits. * Create and maintain all benefits related procedures. * Perform other job-related duties as assigned or requested. * Complies with regulatory compliance and assigned training requirements. What You'll Need Education and Experience Requirements: * Bachelor's Degree in Human Resources or related field required. * 1-3 years benefit administration experience required. Additional Eligibility Requirements: * CEBS Certification a plus * Extensive knowledge of leave requirements and other legal protections afforded by the FMLA, ADA, and other applicable laws. * Excellent written and verbal communication skills. * Strong analytical and problem-solving skills. Intermediate Excel skills, as it relates to auditing. * Excellent organizational skills and attention to detail. * Proficient in Microsoft Office Suite and HCM software. UKG/BenAdmin experience a definite plus! What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $70,100 - $78,900 #LI-HYBRID #INDMI

Schedule M-F, 8am-5pm (40 hours) What You'll Do Summary/Objective: The Specialized Accounts Team Leader has expert industry knowledge of the rules and guidelines for Personal, Business, Trust, and Fiduciary Accounts and for the New Accounts department. This position provides awareness and insight on all aspects of specialized accounts to develop with the manager an ongoing account opening and specialized accounts management process that best meets member and DCU needs. The Specialized Accounts Team Leader is responsible for cultivating a positive, productive work environment, which includes ensuring the development, training, and coaching of all team members, and the meeting of all Service Excellence standards and Key Performance measurements. The Specialized Accounts Team Leader is also responsible to support the New Accounts manager by supervising the daily workflow of the Specialized Accounts Team and working closely with the Support Services Project Administrator in the implementation of projects. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Possesses a high-level knowledge of Deposit Accounts (Personal, Business, Trust, Fiduciary) guidelines and other applicable rules and regulations to ensure account opening processes are compliant. * Maintains industry knowledge on deposit products, as well as all associated technology, and makes recommendations to management for enhancements. * Stays abreast of changes to regulations and ensures the relevant policies and procedures are updated and communicated to appropriate staff members. * Creates policies and procedures in areas of oversight in DCU required format; ensures polices and procedures are updated as changes are made. * Oversees daily Specialized Accounts functions including all aspects of application processing and additional account requests. * Develops relationships with core vendors and related systems suppliers to keep abreast of enhancements and changes within the industry. Works collaboratively to address issues, facilitate upgrades and offer new benefits with said vendors. * Works with manager to develop strategic and tactical plans for account opening-related projects and initiatives. * Liaison for the audit, compliance and enterprise risk areas for relevant assessments performed and actively involved in resolving findings to ensure future compliance. This will include Key Risk Indicator reporting, all audits related to account opening, Enterprise risk assessments, risk control assessments, and ensure that self-testing is performed. * Communicates effectively and regularly with all team members, though various methods, on DCU and department related initiatives, to ensure employees are engaged and feel part of a team dynamic. * Manages daily staff schedules, workflow and phone coverage relating to account opening to ensure the completion of assigned tasks within service expectations. * Coaches and develops staff by providing adequate training for all job responsibilities. Sets performance goals and mentors staff on Service Excellence expectations, providing timely feedback through Call Monitoring, one on one meetings, team meetings, and employee performance evaluations. * Oversees and/or assist in the management of projects, upgrades and enhancements relating to Core/Host and Specialized Accounts. * Oversees system validation for internal releases and enhancements and reports findings. * Conduct interviews and participate in the hiring of new Specialized Accounts Team Members. * Provides documents to management regarding performance measures and project updates, including writing and delivering reviews, annual employee evaluations and any necessary verbal and written warnings. Recognizes performance and provides constructive feedback as necessary for the growth and development of team members. * Actively contributes to DCU's Success Sharing initiatives and consistently practices DCU's principles of People Come First; Do the Right Thing; Make a Difference. * Maintains a high level of professionalism and respect during interactions with both members and colleagues alike. Appropriately handles more detailed, complex, and escalated calls. * Tracks Member Complaints in accordance with the Member Complaint Guidelines. Provides timely resolutions to member complaints that have escalated to the highest level within the department. Reviews underlying facts of complaint, determines an appropriate solution, and delivers the response to the member. Makes recommendations to management designed to reduce the number of complaints. * Maintains a strong working knowledge of and adheres to all DCU policies and procedures. * Performs work functions with high attention to detail, within established timeframes and follow through as needed to complete tasks. * Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned. * Perform all other job-related duties as assigned by Manager(s). Supervisory Responsibility: * Team Leader would be responsible to manage a team of up to 10 members. What You'll Need * Must have a bachelor's degree or equivalent work experience. * Must have 1 year of supervisory or management responsibility experience. * Knowledge of back-office procedures in account opening, specialized accounts requirements and guidelines * Must have strong background in customer support and possess superior service skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30.00 - $33.70 / hour #INDMI

Join Our Dynamic Team Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowering and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams. About Our Exciting Career Opportunity We are currently seeking an experienced and innovative Member Solutions Supervisor. The Member Solutions Supervisor oversees the daily activities of the Member Solutions team, ensuring that the team effectively handles overdue accounts and meets recovery targets. This role involves managing Ambassador performance, enforcing compliance with industry regulations, and supporting continuous improvement within the Member Solutions department. Ensures all collection functions are acted on in a timely manner and processed in accordance with Educational Systems FCU policies and procedures and are in compliance with all Federal, State, NCUA and other regulatory agencies rules and regulations. Assists members and potential members in understanding and utilizing Credit Union products and services. Required Qualifications A BA degree in Business Administration, Management, Finance or another related field is strongly preferred. Minimum of seven years' experience in a Member Solutions department. Minimum three years direct supervisory experience required. Extensive knowledge of Credit Union collection policies and procedures as well as all federal and state regulations. Ability to make decisions based on established guidelines but be an innovative problem solver- flexibility and creativity a must. Must be a strategic thinker, capable of seeing the forest through the trees. Work efficiently in a fast-paced work environment. Possess strong organization and human relations skills. Team-oriented. Ability to integrate new technologies into daily activities to enhance efficiency and productivity. Ability to read and interpret internal documents such as forms, reports, policy and procedure manuals as well as required external documents such as credit bureau reports and appraisals. Excellent interpersonal, communication, analytical and problem-solving skills. Must be proficient in the use of Microsoft Office Professional. Ability to function in a financial institution branch environment and utilize standard office equipment including but not limited to: fax, copier, telephone, etc. Conflict resolution and customer service skills for handling escalated issues.

Schedule Mon - Fri 8a-5p What You'll Do Summary/Objective: This role plays a pivotal role in shaping and connecting the organization's objectives into clear actions. This role will collaborate cross-functionally to facilitate business unit strategy sessions, ensuring business unit and division plans alignment to the enterprise strategy. This role requires skills including strong collaboration, the ability to influence and lead through indirect relationships, self-starter and is comfortable working independently. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Lead and facilitate structured strategy/business planning workshops across all organizational levels, from operational teams to Executive Leadership. * Collect performance metrics from business units, review trends, identify areas requiring attention, and interpret results for strategic/business planning. * Conduct research on market dynamics, industry trends, benchmarks, and competitive landscape to inform strategic recommendations. * Knowledge of strategy development tools, techniques and approaches Assess the appropriate approach to elicit decisions to form and revise strategies. * Synthesize quantitative data and qualitative inputs into actionable hypotheses, strategic priorities, and recommendations. * Interact confidently with stakeholders at all levels; question norms, test assumptions, and build credibility via constructive challenge and influence. * Translate complex findings into compelling narrative presentations, reports, and executive summaries-suitable for varied audiences including senior leadership. * Navigate Ambiguity & Drive Action while thriving in environments with shifting priorities, define clarity from uncertainty, and drive strategic alignment and execution. * Working with leaders, form OKR's and the appropriate monitoring process to ensure progress to strategic plans * Perform other job-related duties as assigned or requested. Complies with regulatory compliance and assigned training requirements What You'll Need Education and Experience Requirements: * Bachelor's degree or advanced education in Business, Finance, Strategy, or related field * Minimum of 5 to 7 years of experience in consulting, corporate strategy, business planning, operations, finance or related roles. * Knowledge, understanding and use of strategic frameworks, tools, and processes. * Self starter who is Intellectually curious and a continuous learner who stays on top of market and sector trends. * Critical thinking with the ability to make the complex simple * Analytical, data-driven mindset with comfort in Excel, PowerPoint, Word and other common tools. * Strong facilitation, influencing, and moderation capabilities. Additional Eligibility Requirements: * Strategic thinker with execution focus; ownership mentality with knowledge and experience working with strategic frameworks * Tolerance for ambiguity and decisiveness under uncertainty. * Intellectual curiosity and ability to connect dots across disparate data. * Confident, credible presence; ability to work collaboratively and push back when needed. * Highly adaptable-and comfortable learning quickly. * Able to form trusting relationships * Embraces diversity and open to varying styles and points of views. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $115,100 - $145,000

Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: This role will report to the Team Leader and play a crucial role in supporting and implementing objective and independent quality control reviews. This role is essential for maintaining compliance, ensuring operational efficiency, and upholding the integrity of procedures across departments. Essential Functions: * Develop a strong understanding of DCU's internal controls and procedures as well as applicable rules and regulations * Conduct detailed evaluations to identify gaps, inconsistencies, or opportunities for improvement within existing workflows * Apply a methodical approach to quality control to enhance operational performance and ensure adherence to established standards * Prepare well-documented, cohesive reports that clearly communicate findings and provide actionable insights to support informed decision making and corrective actions * Collaborate closely with cross-functional teams to address identified issues, follow up on remediation efforts, ensure remediation aligns with expected outcomes, and support the implementation of process improvements * Demonstrate strong attention to detail and analytical thinking to navigate complex regulatory environments and identify trends or recurring issues * Proactively recommend enhancements that align with organizational goals and contribute to continuous improvement initiatives * Foster a collaborative environment by effectively communicating with various departments to uphold quality and compliance standards * Conduct thorough reviews of existing Shared Service procedures prior to approval and publication * Develop, document, and implement procedures for functions of the Shared Service Business Operations department * Maintain accurate reconciliation and proper authorization of user access for department utilized applications, ensuring permissions are correctly assigned and upheld * Foster positive and productive relationships * Perform other job-related duties as assigned or requested. * Complies with regulatory compliance and assigned training requirements. What You'll Need Education and Experience Requirements: * Minimum of two years' work experience, financial institution preferred Additional Eligibility Requirements: * Excellent PC Skills required * Proficient with Microsoft Office tools (Outlook, Excel, PowerPoint, Teams, etc.). * Atlassian experience preferred * Gather relevant information, analyze significance, and identify potential issues or areas of improvement * Ability to effectively manage multiple priorities * Commitment to challenging the status quo and promoting positive change by actively questioning existing processes, identifying inefficiencies, and advocating for a better solution that drives meaningful impact * Drive innovation and unique solutions * Demonstrates open-mindedness and thrives in collaborative environments, effectively navigating diverse perspectives to identify optimal solutions * Optimize the use of available resources, tools and technology to their fullest potential ensuring efficiency and effectiveness What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance, and a community that cares. DCU is an equal opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $21.50 - $24.10 / hour

Schedule Mon - Fri: 8 AM - 5 PM (40 Hours) What You'll Do Summary/Objective: To provide support to the Collections Manager and/or Director of Collections and to direct the department's ongoing effort to achieve the lowest possible delinquency and charge off ratios. Manages and coordinates the daily activities of team leaders and staff to ensure adherence to the credit union's policies, procedures and regulatory guidelines. Regularly evaluates collection operations and processes and presents recommendations to make the department more efficient through the use of technology or redistribution of duties. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Direct daily activities of the Collections Department staff to ensure proper and timely response and handling to all member accounts in non-performing status. * Recommend loan workout options to Consumer Loan and Mortgage departments * Identifies, analyzes, and measures portfolio trends, providing regular updates to management. * Coordinates and monitors performance of all collections vendors * Participate in monthly meetings with the Consumer Loan Department to review trends in underwriting and collection activity. * Work with the Collections Manager and/or Director of Collections to develop an effective department incentive program. Monitor the program and recommend changes when necessary. * Review repossessions and remarketing of repossessed collateral, in order to make informed decisions and recommendations for the disposal while limiting the credit union's exposure. * Conduct periodic analysis for mortgage loan to values on delinquent accounts. * Manage investor/PMI mortgages in default in order to ensure compliance with policies and regulations. * Provide leadership, support, guidance, training and supervision to staff * Participates in all collections related audits and respond to internal audits * Manage escalations from members and provide timely resolutions and/or additional information * Utilize the Collection Package, XP and LoanServ to obtain necessary data and statistics to create reports and/or charts for Collections. Analyze Collections statistical data * Monitor daily department service level and make adjustments as necessary * Keep informed of industry trends for collection practice by reading industry articles * Manage projects related to department's and organizations strategic, financial, efficiency and operational goals * Fosters a team and call center culture that specializes in people and performance management, coaching and development, and employee engagement to the extent that performance and results are considered best in results, effectiveness, cost efficiency, compliance, and member * Meets with Team Leaders and Quality Assurance specialist to discuss call monitoring results and implement department trainings and recommend changes to training * Conduct brainstorming sessions to encourage efficiency, process innovation ideas in reducing delinquency and charge-off ratios. * Participate in and/or facilitate team project and focus groups as assigned by the Dept. Manager * Perform other job-related duties as assigned by Managers(s). What You'll Need Education and Experience Requirements: * Bachelor's degree in business-related field or equivalent experience required * Minimum of 5 years progressive management experience in consumer collection and/or lending * Previous management experience in a call center and/or financial institution preferred * Strong analytical skills, ability to think strategically and influence business decisions * Excellent communication skills and utilization of computer applications * Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws Additional Eligibility Requirements: * Previous experience in a call center and/or financial institution preferred * Knowledge of the Fair Debt Collection Act, Fair Credit Reporting Act and other applicable collection laws * Ability to handle multiple priorities. * What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $78,900 - $88,800 #INDMI

Schedule Monday through Friday 8a-5p What You'll Do Summary/Objective: The Mortgage Risk Analyst I is responsible for performing regulatory compliance tests and analysis of mortgage loans and home equity loans/lines. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Support the Mortgage Department to develop and maintain an optimized and efficient regulatory program for mortgage loans and home equity loans/lines. * Perform ad hoc quality assurance testing to ensure internal policies and procedures are adhered to within the mortgage lending process. * Track and report the results of testing, providing both technical and functional suggestions to enhance the member experience through the lending process and create efficiencies for mortgage lending personnel. * Work with the Mortgage Risk and Compliance Departments to revise and implement existing and future regulatory needs throughout the mortgage lending and servicing areas. * Work with Mortgage Department leadership on internal and external audit examinations, assisting in the resolution of any outstanding issues. * Responsible for maintaining a mortgage lending compliance program in various areas, such as Fair Lending, HMDA, and TRID. * Assist in the design and implementation of projects and activities to further the growth of mortgage lending at DCU. * Work with Mortgage Risk leadership to develop the Mortgage Department's annual compliance testing plan. * Develop Key Risk Indicators (KRIs) for early warning signs of compliance concerns. * Monitor various indicators of risk - KRIs, QC results, compliance testing results, complaints, risk assessment results, etc., to identify weaknesses and assist in remediating. * Review new products/services for potential compliance concerns; prepare risk assessments. * Maintain knowledge of, and adhere to, the Credit Union's internal compliance policies and procedures. * Provide innovative, detailed, and practical solutions to an extensive range of demanding and complicated problems. * Make recommendations for changes to procedures and documentation. * Create and maintain gap analysis detail reporting. * Manage large data sets, troubleshoot, and develop efficient processes for collecting and aggregating data. * Communicate effectively with team members and Mortgage Department leadership. * Identify issues and escalate as needed. * Perform other job-related duties as assigned. What You'll Need Education and Experience Requirements: * 5-7 years of leadership and related mortgage lending experience * BA/BS Degree * Knowledge of State and Federal compliance regulations * Knowledge of Secondary Market guidelines Additional Eligibility Requirements: * Technical Skills (word, excel, outlook etc.) * Professional Written and Verbal Communication skills What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $30.00 - $33.70 #INDLW

Schedule Monday through Friday, 8:00am -5:00pm What You'll Do Summary/Objective: The Mortgage Servicing Specialist is responsible for ensuring the accuracy of all mortgage data and applicable servicing-related information. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Manage DCU's investor mortgage portfolios including calling in daily remittances, payoffs, monthly reconciliation, delinquency reporting, and modifications. * Responsible for the accounting, analysis and administration of all mortgage escrow accounts including but not limited to: taxes, PMI, homeowners, force-placed insurance, and delinquent payments. * Coordinate and correspond with members, vendors and employees for all mortgage servicing needs. * Prepare, process and fund all loans for sale to the secondary market investors. * Maintain all interest rate changes and ensure all general ledgers are current and up to date. * Provide service excellence by answering phone calls regarding all aspects mortgage servicing. * Ensure compliance with all applicable state and federal laws and regulations. * Perform other job-related duties as assigned by Managers(s). What You'll Need * High School Diploma or equivalent * 2-5 years mortgage or related experience What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $23.70 - $26.60 #INDMI

Schedule Monday through Friday 8a-5p 4-6 Month Contract What You'll Do Summary/Objective: This role will prepare, negotiate, and manage commercial contracts between DCU and third-party vendors and partners. It will also ensure that all contracts comply with legal requirements, company policies, and industry standards. This role requires strong analytical skills, attention to detail, and the ability to work effectively with cross-functional teams. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Draft, review, and negotiate contracts, agreements, and other legal documents. * Ensure compliance with legal, regulatory, and company policy requirements. * Analyze contract terms and conditions (consider adding obligations, liabilities, etc if warranted) to identify and mitigate risks. * Coordinate with internal stakeholders, including legal, finance, vendor management, and procurement teams, to ensure alignment on contract terms. * Manage contract lifecycle, including amendments, renewals, and terminations. * Maintain accurate and organized contract records and documentation. * Provide guidance and training to team members on contract-related matters. * Stay current with industry trends and legal developments related to contracts and contract law by participating in educational opportunities and reading professional publications. * Administer contract administration-related processes. * Identify and implement efficiencies in the contract lifecycle and administration processes. * Prepare and communicate contract lifecycle reporting and analysis. * Perform other job-related duties as assigned or requested. What You'll Need Qualifications and Experience Requirements: * Bachelor's degree in business administration, Law, Finance, Supply Chain or a related field. * 0-2 years of experience in contract management, procurement, or a related role involving drafting, reviewing, negotiating, and managing contracts. * Strong understanding of and experience with contract law and industry-specific regulations (at the state and federal level) * Excellent negotiation, analytical, and problem-solving skills. * Detail-oriented and organized with strong time management skills and the ability to manage multiple contracts simultaneously. * Proficiency in contract management software and Microsoft Office Suite. * Strong verbal and written communication and interpersonal skills. * Ability to work independently and as part of a team in managing internal client relationships and working with external, third-party vendors. Preferred Qualifications: * Professional certification in contract management (e.g., CPCM, CCCM, CFCM). * Prior experience in financial institutions is preferred, especially experience in a contract specialist or contract analyst role. * Familiarity with legal and regulatory aspects of financial institutions. What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to ************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $52,800 #INDMI

NASA Federal Credit Union is in search of a skilled Technical Tax and Audit Accountant. The Technical Tax and Audit Accountant will conduct in-depth financial analysis to support decision-making processes, identify trends, and provide insights into the company's financial performance. This position will continuously monitor Board Policies, Financial guidelines, programs, accounting policies and procedures, and third-party vendor adjustments, ensuring consistency and adherence to relevant accounting standards and NCUA guidelines. It will collaborate with internal and external auditors during financial audits, providing necessary documentation, schedules and explanations related to technical accounting matters. The Technical Tax and Audit Accountant will assist with NCUA examination by preparing schedules and providing requested documentation, as well as collaborate with various departments to ensure accurate accounting treatment of complete transactions and business events. Essential Duties and Responsibilities: include the following with other duties as assigned. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Achieves department metrics and goals, develops within the team, and lives the NASA FCU Core Values. Applies Generally Accepted Accounting Principles (GAAP) that include work that is analytical, creative, evaluative, and advisory in nature and that requires an understanding of both accounting theory and practice. Understands management's strategic business unit goals and assist in developing tactical processes, both in procedures and utilizing software capabilities to support those goals. Maintains training documentation, historical files, internal procedures and assists with updating policies. Applies policies and procedures as well as federal, state and local regulations governing general accounting practices to ensure accurate and effective adherence. Performs qualitative and quantitative data analysis using analytical techniques, tools, models & simulations. Analyzes, reviews, documents, and substantiates period to period variances within monthly financial statements for NASA Federal and/or the CUSOs. Develops data visualizations and/or dashboard reporting for management review of financial and operational results. Evaluates operational efficiency and effectiveness. Prepares documents for internal and external audits as well as the NCUA examination. Performs research on tax related issues and assists with the preparation and review of tax forms. Advanced skill in presenting findings, conclusions, alternatives, and information clearly and concisely. Serves on automated financial systems improvement and product configuration initiatives. Establishes, modifies, documents, and coordinates implementation of accounting control procedures. Education and Experience: Bachelor's degree in Accounting, Finance and/or related business is required; with at least 5 years of related experience and/or training with a strong background in accounting principles and practices is preferred. Requires a thorough knowledge of the fundamental doctrines, theories, GAAP, and terminology of accountancy, and often entails a basic understanding of such related fields of business law, statistics, and general management. Excellent analytical and critical thinking skills, with the ability to analyze complex financial transactions and resolve technical accounting issues. Other Skills and Abilities: Must be highly skilled in dealing with financial and numeric data. Must be highly skilled in use of Excel Spreadsheets. Must be skilled in the use of MS Word. Must be able to effectively handle multiple projects simultaneously in a fast-paced environment driven by deadlines. Ability to work independently and as part of a team and take on new tasks with a high level of difficulty. The individual will be expected to work with minimal up-front guidance and take ownership of his/her work product. Proficiency in financial reporting and accounting software(s); Project Management software; Spreadsheet software. The current software systems utilized are Symitar, FICS Mortgage Accountant and Mortgage Servicer, SAGE, DocuSign, Smartsheets, MS-Excel Spreadsheet software, MS-Word Word Processing software, ProfitStars Model Management, Blackline, Call Report Pro, nCino, and several 3rd party lending platforms. Our Generous Benefit Package Includes: Salary: $80,000 - $120,000/ Annually NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date. *100% Credit Union-Paid Full-Time Employee Benefits (Includes all Part-Time benefits listed below) Health Insurance (Choice of two nationwide PPO plans) High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Long-term Disability Insurance+* Flexible Spending Medical Account (FSA)+ Flexible Spending Dependent Care Account+ Health Savings Account (HSA)+ Voluntary Supplemental Employee and Dependent Life Insurance+ Voluntary Short-term Disability Insurance+ Voluntary Long-term Care Insurance+ Remote or Remote / Hybrid work options based on position Part-Time Employee Benefits 401(k) with employer match up to 6% and immediate 100% vesting Gain Sharing Bonus (eligibility rules apply)* Life Insurance/AD&D+* Vacation Leave (excluding Outside Loan Officers) Sick and Safe Leave 11 Paid Holidays Education Assistance Employee Referral Bonus* Credit Union Membership Eligible Employee Assistance Program+* Identity Theft Protection (Additional premiums to add family members)+* Pet Insurance Employee Discount Program Remote or Remote / Hybrid work options based on position All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions.

Schedule M - F 9-6, Alt. Sat. 9-3 (40 Hours) What You'll Do Summary/Objective: Responsible for processing loan applications and preparing and disbursing loan closing documents in an efficient and timely manner. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Perform various duties associated with reviewing, processing, and funding Direct and Indirect loan applications. * Review and analyze loan application documentation to determine loan integrity and validity, of loan applications and packages prior to funding. * Follow appropriate procedures and guidelines to limit risk exposure . Review exceptions and escalate to supervisors when necessary. * Book loans to host system and provide timely funding to members and dealer partners. Prepare and disburse thorough and accurate loan closing documents. Follow up on call backs in order to finalize loans. * Provide timely and accurate information on the Credit Union's loan programs, as well as prompt, courteous, and professional service to members, branch staff, and dealer partners. * Promptly answer calls presented to the Consumer Loan queues and meet performance expectations including, average handle time, schedule adherence, and calls taken. . * Achieve monthly sales goals and referrals by identifying members' needs and making appropriate referrals to cultivate a strong membership. . * Perform other job-related duties as assigned by Managers(s). What You'll Need * High school diploma or equivalent * 1-3 years of related experience, preferably in a Financial Institution Additional Eligibility Requirements: * Previous experience working in a Call Center environment preferred * Ability to read and understand credit bureau reports a plus What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Excepted Pay Range $21.50 - $24.10 #INDMI

Job DescriptionNASA Federal credit Union is looking for a Financial Advisor who provides professional advisory services to Retail and Business clients. Prepares and delivers comprehensive financial plans that may include portfolio reviews, analysis and assessments, pre/post retirement planning, asset allocations strategies, and account management. Enhances and expands the overall penetration and participation levels of the current investment program and ensures on-going quality service to existing member/clients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties as assigned. Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Identifies potential clients using advertising campaigns, mailing lists, referral sources, and personal contacts. Solicits business from prospects by pro-actively communicating available services. Profiles clients to determine current investment objectives, while addressing overall financial goals. Provides clients with information and advice on a range of offerings to include Mutual Funds, Annuities, Advisory accounts, Life Insurance, and other broker/dealer approved financial products/services. Opens and services new accounts while finalizing completed sales and routing documents for processing. Reviews status reports and performs calculations to monitor client accounts and verify transactions. Develops and implements financial plans using available software. Processes incoming client mail, paperwork, and all other necessary aspects of account servicing. Interfaces with mutual fund companies, insurance companies, clearinghouses, and the Broker/Dealer in efficiently meeting member/client service needs while keeping current on product offerings and regulatory changes. Listens empathetically to clients and gathers facts, analyzes total needs, and makes responsible recommendations. Builds long-term financial advisory relationships with clients. Manages incoming referrals from assigned branches and surrounding territories. Maintains member/client files and records in accordance with regulatory and firm requirements. Conducts offline or online research to resolve member/client problems. Sets and keeps consistent office hours. EDUCATION AND EXPERIENCE Two plus years of relevant experience and/or training in sales of investment products (ideally in a bank/credit union environment). College Degree preferred. Proven track record of performance requiring minimum supervision. Licensing required: Series 7, 63, 65, or 66 required. Life & Health required. Valid driver's license is required. CFP Designation preferred. Our Generous Benefit Package Includes: $45,000 Base Salary + Commission Why Join Our Team: Unlimited commissions in addition to monthly salary Commissions based on new assets and existing book of business ($ 50 Million AUM) Referrals from frontline staff and access to member data - Tiered commission payout rates based on monthly production Emerging technology Continuing education committed to ensuring personal growth and staying ahead of market trends NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date.*100% Credit Union-Paid Full-Time Employee Benefits 401(k) with employer match up to 6% and immediate 100% vesting Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans) High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Long-term Disability Insurance+* Flexible Spending Medical Account (FSA)+ Flexible Spending Dependent Care Account+ Health Savings Account (HSA)+ Voluntary Supplemental Employee and Dependent Life Insurance+ Voluntary Short-term Disability Insurance+ Voluntary Long-term Care Insurance+ Remote or Remote / Hybrid work options based on position Life Insurance/AD&D+* Vacation Leave (excluding Outside Loan Officers) Sick and Safe Leave 11 Paid Holidays Education Assistance Employee Referral Bonus* Credit Union Membership Eligible Employee Assistance Program+* Identity Theft Protection (Additional premiums to add family members)+* Pet Insurance Employee Discount Program Remote or Remote / Hybrid work options based on position All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. $45,000 Base Salary + Commission - Why Join Our Team:· Unlimited commissions in addition to monthly salary· Commissions based on new assets and existing book of business ($ 50 Million AUM) · Referrals from frontline staff and access to member data - · Tiered commission payout rates based on monthly production· Emerging technology· Continuing education committed to ensuring personal growth and staying ahead of market trends Posted 10/03/2025 We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Schedule M-F, 8am-5pm (40 hours) What You'll Do Summary/Objective: Process work pertaining to Card Services Department job responsibilities and assist members and front-line staff with questions pertaining to those processes. Assist the Card Services Department with achieving key performance goals and service level standards. Cross train on a variety of Card Services processes to further support the overall goals of the department and DCU. Essential Functions: Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. * Actively contributes to DCU's Success Sharing initiatives and practices DCU's principles of People Come First; Do the Right Thing; Make a Difference * Maintains a high level of professionalism and respect during interactions with both members and colleagues alike * Maintains a working knowledge of and adheres to DCU policies and procedures related to the position as well as all applicable regulations * Performs work functions with attention to detail, within established timeframes and follows through as needed to complete tasks * Meets or exceeds performance goals, including but not limited to, service level achievement, timeliness of tasks, quality of work, service quality and others as assigned * Provide phone coverage to assist the Information Center, Branches, various departments, and members. * Process daily work within service level, to include but not limited to: * Dispute Service requests * Maintain Travelers Files * Plastics Re-Issue Service requests/reports * GL Reconciliation * Complete training courses within established guidelines. * Identify potential gaps in process, systems and training to share ideas for improvement * Perform other job-related duties as assigned by Manager(s) What You'll Need * 6 months or more related experience, financial institutions preferred * Prior customer service experience * Strong PC skills * Prior experience working with Fraud disputes or the equivalent in a related field What We Do DCU is the largest credit union headquartered in New England - serving more than one million members in all 50 states. With over 1,700 team members, we strive to make DCU a great place to work with an excellent work-life balance and a community that cares. DCU is an equal-opportunity employer, and we value diversity, inclusion, and equity at our company. We evaluate qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. If you're applying for a job and need a reasonable accommodation for any part of the employment process, please send an email to *************** and let us know the nature of your request and contact information. Please note that only those inquiries concerning a request for reasonable accommodation will be responded to from this email address. DCU is not currently offering Visa transfer/ sponsorship for this position. Expected Pay Range $20.50 - $22.60 / hour #INDMI

Job DescriptionNASA Federal Credit Union is in search of a skilled Technical Tax and Audit Accountant. The Technical Tax and Audit Accountant will conduct in-depth financial analysis to support decision-making processes, identify trends, and provide insights into the company's financial performance. This position will continuously monitor Board Policies, Financial guidelines, programs, accounting policies and procedures, and third-party vendor adjustments, ensuring consistency and adherence to relevant accounting standards and NCUA guidelines. It will collaborate with internal and external auditors during financial audits, providing necessary documentation, schedules and explanations related to technical accounting matters. The Technical Tax and Audit Accountant will assist with NCUA examination by preparing schedules and providing requested documentation, as well as collaborate with various departments to ensure accurate accounting treatment of complete transactions and business events. Essential Duties and Responsibilities: include the following with other duties as assigned. Remains cognizant of and adheres to credit union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Achieves department metrics and goals, develops within the team, and lives the NASA FCU Core Values. Applies Generally Accepted Accounting Principles (GAAP) that include work that is analytical, creative, evaluative, and advisory in nature and that requires an understanding of both accounting theory and practice. Understands management's strategic business unit goals and assist in developing tactical processes, both in procedures and utilizing software capabilities to support those goals. Maintains training documentation, historical files, internal procedures and assists with updating policies. Applies policies and procedures as well as federal, state and local regulations governing general accounting practices to ensure accurate and effective adherence. Performs qualitative and quantitative data analysis using analytical techniques, tools, models & simulations. Analyzes, reviews, documents, and substantiates period to period variances within monthly financial statements for NASA Federal and/or the CUSOs. Develops data visualizations and/or dashboard reporting for management review of financial and operational results. Evaluates operational efficiency and effectiveness. Prepares documents for internal and external audits as well as the NCUA examination. Performs research on tax related issues and assists with the preparation and review of tax forms. Advanced skill in presenting findings, conclusions, alternatives, and information clearly and concisely. Serves on automated financial systems improvement and product configuration initiatives. Establishes, modifies, documents, and coordinates implementation of accounting control procedures. Education and Experience: Bachelor's degree in Accounting, Finance and/or related business is required; with at least 5 years of related experience and/or training with a strong background in accounting principles and practices is preferred. Requires a thorough knowledge of the fundamental doctrines, theories, GAAP, and terminology of accountancy, and often entails a basic understanding of such related fields of business law, statistics, and general management. Excellent analytical and critical thinking skills, with the ability to analyze complex financial transactions and resolve technical accounting issues. Other Skills and Abilities: Must be highly skilled in dealing with financial and numeric data. Must be highly skilled in use of Excel Spreadsheets. Must be skilled in the use of MS Word. Must be able to effectively handle multiple projects simultaneously in a fast-paced environment driven by deadlines. Ability to work independently and as part of a team and take on new tasks with a high level of difficulty. The individual will be expected to work with minimal up-front guidance and take ownership of his/her work product. Proficiency in financial reporting and accounting software(s); Project Management software; Spreadsheet software. The current software systems utilized are Symitar, FICS Mortgage Accountant and Mortgage Servicer, SAGE, DocuSign, Smartsheets, MS-Excel Spreadsheet software, MS-Word Word Processing software, ProfitStars Model Management, Blackline, Call Report Pro, nCino, and several 3rd party lending platforms. Our Generous Benefit Package Includes: Salary: $80,000 - $120,000/ Annually NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date. *100% Credit Union-Paid Full-Time Employee Benefits (Includes all Part-Time benefits listed below) Health Insurance (Choice of two nationwide PPO plans) High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Long-term Disability Insurance+* Flexible Spending Medical Account (FSA)+ Flexible Spending Dependent Care Account+ Health Savings Account (HSA)+ Voluntary Supplemental Employee and Dependent Life Insurance+ Voluntary Short-term Disability Insurance+ Voluntary Long-term Care Insurance+ Remote or Remote / Hybrid work options based on position Part-Time Employee Benefits 401(k) with employer match up to 6% and immediate 100% vesting Gain Sharing Bonus (eligibility rules apply)* Life Insurance/AD&D+* Vacation Leave (excluding Outside Loan Officers) Sick and Safe Leave 11 Paid Holidays Education Assistance Employee Referral Bonus* Credit Union Membership Eligible Employee Assistance Program+* Identity Theft Protection (Additional premiums to add family members)+* Pet Insurance Employee Discount Program Remote or Remote / Hybrid work options based on position All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

NASA Federal credit Union is looking for a Financial Advisor who provides professional advisory services to Retail and Business clients. Prepares and delivers comprehensive financial plans that may include portfolio reviews, analysis and assessments, pre/post retirement planning, asset allocations strategies, and account management. Enhances and expands the overall penetration and participation levels of the current investment program and ensures on-going quality service to existing member/clients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties as assigned. Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Identifies potential clients using advertising campaigns, mailing lists, referral sources, and personal contacts. Solicits business from prospects by pro-actively communicating available services. Profiles clients to determine current investment objectives, while addressing overall financial goals. Provides clients with information and advice on a range of offerings to include Mutual Funds, Annuities, Advisory accounts, Life Insurance, and other broker/dealer approved financial products/services. Opens and services new accounts while finalizing completed sales and routing documents for processing. Reviews status reports and performs calculations to monitor client accounts and verify transactions. Develops and implements financial plans using available software. Processes incoming client mail, paperwork, and all other necessary aspects of account servicing. Interfaces with mutual fund companies, insurance companies, clearinghouses, and the Broker/Dealer in efficiently meeting member/client service needs while keeping current on product offerings and regulatory changes. Listens empathetically to clients and gathers facts, analyzes total needs, and makes responsible recommendations. Builds long-term financial advisory relationships with clients. Manages incoming referrals from assigned branches and surrounding territories. Maintains member/client files and records in accordance with regulatory and firm requirements. Conducts offline or online research to resolve member/client problems. Sets and keeps consistent office hours. EDUCATION AND EXPERIENCE Two plus years of relevant experience and/or training in sales of investment products (ideally in a bank/credit union environment). College Degree preferred. Proven track record of performance requiring minimum supervision. Licensing required: Series 7, 63, 65, or 66 required. Life & Health required. Valid driver's license is required. CFP Designation preferred. Our Generous Benefit Package Includes: $45,000 Base Salary + Commission Why Join Our Team: Unlimited commissions in addition to monthly salary Commissions based on new assets and existing book of business ($ 50 Million AUM) Referrals from frontline staff and access to member data - Tiered commission payout rates based on monthly production Emerging technology Continuing education committed to ensuring personal growth and staying ahead of market trends NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date.*100% Credit Union-Paid Full-Time Employee Benefits 401(k) with employer match up to 6% and immediate 100% vesting Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans) High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Long-term Disability Insurance+* Flexible Spending Medical Account (FSA)+ Flexible Spending Dependent Care Account+ Health Savings Account (HSA)+ Voluntary Supplemental Employee and Dependent Life Insurance+ Voluntary Short-term Disability Insurance+ Voluntary Long-term Care Insurance+ Remote or Remote / Hybrid work options based on position Life Insurance/AD&D+* Vacation Leave (excluding Outside Loan Officers) Sick and Safe Leave 11 Paid Holidays Education Assistance Employee Referral Bonus* Credit Union Membership Eligible Employee Assistance Program+* Identity Theft Protection (Additional premiums to add family members)+* Pet Insurance Employee Discount Program Remote or Remote / Hybrid work options based on position All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. $45,000 - $45,000 a year $45,000 Base Salary + Commission - Why Join Our Team:· Unlimited commissions in addition to monthly salary· Commissions based on new assets and existing book of business ($ 50 Million AUM) · Referrals from frontline staff and access to member data - · Tiered commission payout rates based on monthly production· Emerging technology· Continuing education committed to ensuring personal growth and staying ahead of market trends Posted 10/03/2025We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Join Our Dynamic Team Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowerment and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams. About Our Career Opportunity We are currently seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join our dedicated team as a Member Care Representative to work in our fast-paced Contact Center. The Member Care Representative plays a critical role in our member experience by providing a variety of service functions for our members and by working with members to best identify additional financial solutions that help to meet the member's specific needs. The Member Care Representative will also assist non-members in establishing their membership and setting up their accounts. Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST. Required Qualifications High school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help members. Minimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or services. Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members. Functional knowledge of Microsoft Office suite of products Ability to perform routine mathematical calculations. Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc.

NASA Federal credit Union is looking for a Financial Advisor who provides professional advisory services to Retail and Business clients. Prepares and delivers comprehensive financial plans that may include portfolio reviews, analysis and assessments, pre/post retirement planning, asset allocations strategies, and account management. Enhances and expands the overall penetration and participation levels of the current investment program and ensures on-going quality service to existing member/clients. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following with other duties as assigned. Remains cognizant of and adheres to Credit Union policies and procedures, and regulations pertaining to the Bank Secrecy Act. Identifies potential clients using advertising campaigns, mailing lists, referral sources, and personal contacts. Solicits business from prospects by pro-actively communicating available services. Profiles clients to determine current investment objectives, while addressing overall financial goals. Provides clients with information and advice on a range of offerings to include Mutual Funds, Annuities, Advisory accounts, Life Insurance, and other broker/dealer approved financial products/services. Opens and services new accounts while finalizing completed sales and routing documents for processing. Reviews status reports and performs calculations to monitor client accounts and verify transactions. Develops and implements financial plans using available software. Processes incoming client mail, paperwork, and all other necessary aspects of account servicing. Interfaces with mutual fund companies, insurance companies, clearinghouses, and the Broker/Dealer in efficiently meeting member/client service needs while keeping current on product offerings and regulatory changes. Listens empathetically to clients and gathers facts, analyzes total needs, and makes responsible recommendations. Builds long-term financial advisory relationships with clients. Manages incoming referrals from assigned branches and surrounding territories. Maintains member/client files and records in accordance with regulatory and firm requirements. Conducts offline or online research to resolve member/client problems. Sets and keeps consistent office hours. EDUCATION AND EXPERIENCE Two plus years of relevant experience and/or training in sales of investment products (ideally in a bank/credit union environment). College Degree preferred. Proven track record of performance requiring minimum supervision. Licensing required: Series 7, 63, 65, or 66 required. Life & Health required. Valid driver's license is required. CFP Designation preferred. Our Generous Benefit Package Includes: $45,000 Base Salary + Commission Why Join Our Team: Unlimited commissions in addition to monthly salary Commissions based on new assets and existing book of business ($ 50 Million AUM) Referrals from frontline staff and access to member data - Tiered commission payout rates based on monthly production Emerging technology Continuing education committed to ensuring personal growth and staying ahead of market trends NASA Federal Credit Union offers an array of benefits including comprehensive healthcare, 401(k), paid leave, remote work options for applicable positions, and more. +Insurance coverage begins the 1st day of the month, following 30 days after hire date.*100% Credit Union-Paid Full-Time Employee Benefits 401(k) with employer match up to 6% and immediate 100% vesting Gain Sharing Bonus (eligibility rules apply)*Health Insurance (Choice of two nationwide PPO plans) High-Deductible Plan: 100% employer contribution toward premium. (HSA and FSA compatible)+* Low-Deductible Plan: Generous employer contribution toward premium. (FSA compatible)+ Dental Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Vision Insurance: Generous employer contribution toward premium (HSA and FSA compatible)+ Long-term Disability Insurance+* Flexible Spending Medical Account (FSA)+ Flexible Spending Dependent Care Account+ Health Savings Account (HSA)+ Voluntary Supplemental Employee and Dependent Life Insurance+ Voluntary Short-term Disability Insurance+ Voluntary Long-term Care Insurance+ Remote or Remote / Hybrid work options based on position Life Insurance/AD&D+* Vacation Leave (excluding Outside Loan Officers) Sick and Safe Leave 11 Paid Holidays Education Assistance Employee Referral Bonus* Credit Union Membership Eligible Employee Assistance Program+* Identity Theft Protection (Additional premiums to add family members)+* Pet Insurance Employee Discount Program Remote or Remote / Hybrid work options based on position All benefits are based on meeting NASA Federal Credit Union's eligibility requirements and the carrier's terms and conditions. Posted 10/03/2025

Join Our Dynamic Team Educational Systems FCU has proudly served the education community for over 70 years. With over $1.3 billion in assets and 95,000 members, we're a fast-growing credit union who knows who we are, who we serve, and where we are going. Our core purpose is serving the education community, and we are proud of our values: trustworthy, excellence, collaborative, empowerment and caring. Our vision is to make financial wellness and stability accessible for all the communities we serve. Our success is a result of our Ambassador's commitment to making a difference each day and helping the members of the education community achieve their financial goals and dreams. About Our Career Opportunity We are currently seeking an energetic, self-motivated professional with a positive attitude, excellent interpersonal and communication skills to join our dedicated team as a Bilingual Member Care Representative to work in our fast-paced Contact Center. The Bilingual Member Care Representative plays a critical role in our member experience by providing a variety of service functions for our members and by working with members to best identify additional financial solutions that help to meet the member's specific needs. The Bilingual Member Care Representative will also assist non-members in establishing their membership and setting up their accounts. Must be able to work a 40 hour a week variable schedule with hours between 8 a.m. and 6:05 p.m. EST Monday through Friday and on Saturdays from 8 a.m. to 2:05 p.m. EST. Required Qualifications High school diploma or equivalent (GED) required. Must be able to work in a fast-paced environment and be able to utilize available resources to help members. Must read and speak Spanish fluently. Minimum of one year experience working in a financial institution required. Previous contact center experience helpful. Must have experience selling and cross-selling products or services. Must have excellent member service skills to include strong verbal and written communication skills as well as the ability to demonstrate patience and professionalism in dealing with members. Functional knowledge of Microsoft Office suite of products Ability to perform routine mathematical calculations. Ability to function in a call center environment and utilize standard office equipment including but not limited to: computer, 10 key calculator, fax, copier, telephone, etc.