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The below Job Description is intended to describe the general nature and level of work being performed by associates assigned to this job. It is not an exhaustive list of responsibilities, and is subject to changes and exceptions at the discretion of senior management. JOB TITLE: Ophthalmic Technician / Medical Office Administrator REPORTS TO: Store General Manager FLSA STATUS: Hourly; Non-Exempt POSITION PURPOSE: The major responsibility of the Ophthalmic Technician is to assist the Managing Optometrist in the technical and administrative operation of an optometric practice. The position will interact with patients/customers by delivering an exceptional patient/customer experience, foster patient/customer retention, and promotes outstanding associate/doctor satisfaction. OPHTHALMIC TECHNICIAN The Ophthalmic Technician plays a key role in the optometric practice. Their duties include the utilization of computerized medical office software, administrative office procedures, health insurance processing billing and transcription of medical reports and medical testing. An Ophthalmic Technician role may combine skills of a medical office administrator, medical billing and collections, appointment scheduler or medical records clerk and direct patient care. ESSENTIAL DUTIES AND RESPONSIBILITIES: Clinical Duties Taking patient medical histories Preparing patients for examinations Administering tests that include measuring eye pressure, visual acuity, operating equipment during the exam Assisting doctors during the entire examinations Assist with ordering glasses and contact lens supply Administrative Job Duties Greeting and directing patients Answering telephones Updating and maintaining Electronic Medical Records Obtaining insurance verification and authorization Adjust scheduling for priority patients Scheduling appointments Processing insurance claim forms Patient and insurance billing Optometric medical billing and coding Vision insurance billing and coding Accounts receivable and accounts payable Bookkeeping Selling glasses and contact lens supplies *Some Clinical Skills can be learned on the job. Experience with clinical skills is required to apply. TRAVEL REQUIREMENTS: None required. QUALIFICATIONS: Experience, Competencies and Education Ability to provide enthusiastic and concise communication to meet/exceed customer expectations as well as foster positive and results-oriented associate, doctor and host relationships. Ability to manage priorities through adaptability, willingness to take calculated risks, and follow-up. Experience with personal computers preferred. Valid State Driver's License and State Minimum Insurance coverage. High school diploma or equivalent, or comparable experience typically achieved with a minimum of 1-2 years in a retail setting. Certifications my be required.

The Vice President of Human Resources (VP of HR) leads the organization's HR strategy and oversees the delivery of high-quality HR services across multiple states. The VP partners closely with executive leadership to ensure the company attracts, develops, and retains a strong workforce while upholding a positive, compliant, and values-based culture. This role oversees key HR functions, including talent acquisition, employee relations, benefits and compensation administration, compliance, and organizational development, and ensures HR programs support the organization's growth and operational needs. Essential Duties and Responsibilities Develop and implement HR strategies and programs that support organizational goals and workforce needs. Oversee recruitment, onboarding, and retention initiatives to ensure a strong talent pipeline across all locations. Lead employee relations efforts and ensure a positive, inclusive, and compliant work environment. Ensure adherence to all local, state, and federal labor laws across multiple states or regions. Manage compensation and benefits programs to ensure competitiveness, equity, and compliance. Support organizational development initiatives, including leadership development, performance management, succession planning, and employee engagement. Advise senior leadership on HR-related issues, trends and opportunities. Oversee HR operations and manage the HR team to ensure effective service delivery. Collaborate with cross-functional leaders to support organizational change, workforce planning and scalability. Perform other duties as assigned. Supervisory Responsibilities Directly manage the Human Resources Team. Execute supervisory responsibilities in accordance with Castle's policies and applicable laws. Responsibilities include recruiting, hiring, training, coaching, performance management, recognition, corrective action, and handling teammate concerns. . Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education and Experience Bachelor's degree in human resources, business administration, or a related field required; Master's degree preferred. Minimum of 8 years of progressive HR leadership experience, with at least 3+ years in a senior HR role. Experience supporting large-scale, multi-location organizations; property or community management sector preferred. Ability to manage multiple priorities, meet tight deadlines, and adapt to changing business needs. Strong written and verbal communication skills Proficiency in Microsoft Office Suite and HRIS systems. Skills and Abilities Strong knowledge of HR best practices, multi-state labor laws, and compliance requirements. Proven leadership skills with the ability to influence and collaborate across all levels. Demonstrated success in designing and implementing HR programs aligned with organizational goals. Strong problem-solving, change management, and organizational development capabilities. Ability to communicate clearly and effectively in both verbal and written formats. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Ability to travel to various locations for HR-related visits, meetings or events. Must be able to work extended hours during peak HR periods. Extensive use of fingers for typing and visual use of the computer monitor. Reach with hands and arms. Ability to hear, understand and respond appropriately to verbal requests made in person and over the telephone. Visual ability correctable to 20/20. Ability to respond verbally in an understandable, professional manner in person and over the telephone. Overnight travel or travel by plane on occasion. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

The Talent Acquisition Partner is responsible for cultivating and maintaining strong partnerships with Regional Directors and Regional Vice Presidents to provide strategic guidance on talent acquisition processes and initiatives in each region. The TA Partner is also responsible for filling job requisitions promptly with qualified candidates and ensuring compliance with applicable laws and regulations, including Equal Employment Opportunity (EEO) and Affirmative Action guidelines. This role encompasses full-cycle recruiting and organizational support throughout the staffing process. Key responsibilities include talent acquisition screening, sourcing, interviewing, and onboarding of Castle Group's emerging talent. The Talent Acquisition Partner provides exemplary service in a manner consistent with the values and mission of the Castle Group. He or she performs all responsibilities while demonstrating outstanding customer service skills representative of Castle Royal Service as it relates to this function. This includes working interdepartmentally, as well as with our internal and external customers. Responsibilities include but are not limited to: Supports talent acquisition employment branding initiatives, strategies, hiring plans, current staffing needs, and forecasts. Responsible for leading and completing project tasks efficiently, ensuring all project deadlines, milestones, and deliverables are met. Manage full lifecycle recruiting, including creating requisitions, managing job postings, conducting interviews, extending offers, and coordinating pre-employment checks or verifications to meet the organizational hiring goals. Cultivate relationships with Regional Directors and Regional Vice Presidents serving as their strategic partner to help improve TA processes and help implement TA initiatives. Lead meetings, presentations, and training for the regional team on Talent Acquisition best practices. Lead the charge for TA when onboarding new accounts with new hires and inherited teammates. Responsible for hiring community association managers and regional directors. Organize hiring events and attend career fairs. Conduct recruitment kick-off meetings with hiring managers and interview teams to ensure job requirements and expectations are clearly understood, and candidates are assessed against appropriate criteria. Provide regular follow-ups to the hiring managers and candidates to ensure the timeliness of the recruitment process. Actively participate in all hiring-related activities and engage in cross-functional projects. Utilize knowledge of multiple recruiting sources and maintain a high level of involvement in recruiting outlets throughout the community by attending networking events, job fairs, and industry events to build and maintain candidate pipeline for all positions. Generate qualified candidates through traditional and non-traditional recruiting efforts such as alternative sourcing and passive candidate sourcing. Document interactions, outreach, and screening results, as well as staffing metrics. Source candidates through the HR ATS database. Assist in employee retention and development. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Education and Experience Bachelors in human resources or business administration or a relevant field Minimum 1 years of Talent Acquisition or Recruiting Experience. Experience working in a staffing agency a plus. Position may require valid Driver's License. Skills and Abilities Ability to understand various roles and required competencies to support informed hiring. Excellent verbal and written communication skills, able to engage effectively with candidates and hiring managers. Strong interpersonal and conflict resolution abilities for effective relationship building. Highly organized, with attention to detail and the ability to manage multiple priorities accurately. Effective at prioritizing tasks, managing deadlines, and ensuring efficient workflow. Demonstrates integrity and maintains confidentiality with sensitive information. Skilled in Microsoft Office Suite, ATS, and HR software. Acts as a strategic partner to hiring managers, aligning hiring and retention goals. Fluency in Spanish is preferred for effective cross-language communication. Physical requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Able to work under pressure, maintain composure and utilize good judgment during emergency/difficult and stressful situations. Ability to lift 20-30 lbs. following appropriate safety procedures. hear, understand and respond appropriately to verbal requests made in person and over the telephone. respond verbally in an understandable, professional manner in person and over the telephone. stoop and bend. Extensive use of fingers for typing and visual use of the computer monitor. Visual ability correctable to 20/20. This position will require 20-30% travel. Overnight travel or travel by plane on occasion. Ability to work extended hours and weekends if needed. EQUAL EMPLOYMENT OPPORTUNITY Castle is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions are based on qualifications, merit, and business needs, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or any other protected status under federal, state, or local laws. DISCLAIMER This is intended to convey information essential to understanding the scope of the position and is not exhaustive. Duties, responsibilities, and activities may change or be supplemented at any time based on organizational needs. In addition, management has the right to change any portion of this job description at any time and for any reason.

Join Vacatia and Help Build the Future of Hospitality Tech At Vacatia, we're redefining how families travel by combining innovation, flexibility, and exceptional service to transform the resort experience. As we grow, our IT team plays a critical role in ensuring our technology supports seamless operations across our properties and corporate teams. We're looking for a Help Desk Analyst (Remote & Onsite) who is proactive, customer-focused, and ready to provide outstanding technical support to our employees. This is a hands-on opportunity to build your IT career in a fast-paced, collaborative, and technology-driven environment. What You'll Do Technical Support & Troubleshooting Serve as the first point of contact for IT support requests via phone, email, and in person. Diagnose and resolve issues related to Microsoft Windows operating systems and Microsoft 365 applications. Troubleshoot network and connectivity issues including TCP/IP, VPN, and Wi-Fi. Escalate complex incidents to senior IT staff as needed, ensuring timely follow-up and resolution. System Administration Manage user accounts, password resets, and access permissions. Support desktop, laptop, printer, and mobile device setup and maintenance. Maintain accurate documentation of support requests and resolutions within the ticketing system. Inventory & Operations Track and maintain IT equipment, software licenses, and hardware inventory. Support IT team initiatives including upgrades, rollouts, and process improvements. What You Bring Required: 1-2 years of experience in a help desk or IT support role. Proficiency with Microsoft Windows operating systems and Microsoft 365 cloud services (Exchange Online, Teams, SharePoint). Working knowledge of TCP/IP networking protocols and VPN connectivity. Excellent communication, problem-solving, and customer service skills. Strong attention to detail and ability to manage multiple priorities in a fast-paced environment. Preferred: CompTIA A+, Network+, or Microsoft certifications. Experience using remote support tools and ticketing systems. Basic understanding of Active Directory and Group Policy management. Why You'll Love Working at Vacatia Meaningful Impact: Support the systems that power innovation across our hospitality network. Collaborative Culture: Join a team that values communication, problem-solving, and teamwork. Career Growth: Gain exposure to enterprise-level IT systems and opportunities for advancement. Modern Tools: Work with up-to-date hardware, software, and cloud technologies that make a difference every day.

The Reservation Agent will handle all incoming and outgoing calls with efficiency and professionalism. Essential Duties and Responsibilities Previous Experience- Timeshare/Hotel, Travel Agent, Customer Service/Hospitality. Professional, Strong inter-personal skills, with an ability to effectively communicate in English and Spanish both verbally and in writing. Ability to think quickly and strategically to solve problems with exceeding expectations as the result. Adapt to change with ease and able to handle many tasks simultaneously. Handle high volume of incoming and outgoing calls. Proficient in typing, Microsoft Word, Excel and PowerPoint, etcetera. Must have flexible availability and can work with rotating weekends. Education and/or Experience To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. EOE/D/V

Job Description Now Hiring: Pool Attendant | Help Create an Amazing Guest Experience at Our Resort! Do you love working outdoors, staying active, and making guests feel welcome? Are you friendly, reliable, and passionate about keeping spaces clean, safe, and enjoyable? If so, we'd love to meet you! We're looking for a Pool Attendant to join our Front Office team. In this role, you'll help maintain our pool areas, assist guests throughout the day, and ensure our resort's high standards of cleanliness, safety, and hospitality are always met. If you enjoy a guest-focused, hands-on role in a sunny, fast-paced environment, this opportunity is for you! What You'll Do: Keep all pool areas clean, safe, and well-maintained throughout the day Set up chairs, umbrellas, and poolside furniture for guests Skim pools, clean the pool deck, and inspect pool equipment Remove damaged or unsafe furniture and report any issues promptly Greet guests warmly and provide excellent service at all times Distribute towels following resort procedures Monitor and maintain inventory of poolside supplies Check chemical readings and report discrepancies to the Supervisor Complete daily logs accurately and consistently Work closely with management, guests, and team members Support resort operations with additional duties as needed What We're Looking For: A friendly, energetic, and service-oriented attitude Strong communication skills and comfort interacting with guests Ability to multitask and manage priorities in a fast-paced environment Professional, courteous, and dependable work style Someone who enjoys working outdoors and staying active Bilingual ability is a plus! Experience & Education: High School Diploma or GED required 1 year of hospitality experience preferred Pool attendant or lifeguard experience a bonus Resort/timeshare experience highly desirable Why You'll Love This Role: Enjoy working outdoors at a beautiful resort property Be part of a supportive, guest-focused team Build your skills in hospitality, guest service, and resort operations Play a key role in creating memorable experiences for guests every day

Now Hiring: Building Supervisor | Help Keep Our Resort Running Smoothly! Are you a detail-oriented leader who takes pride in maintaining safe, clean, and high-quality spaces? Do you enjoy a role that blends guest interaction, inspections, and hands-on problem-solving? If so, we'd love to meet you! We're looking for a Building Supervisor to support our resort operations at Vacation Village at Parkway. In this role, you'll ensure our units, buildings, and public areas meet exceptional cleanliness and safety standards while supporting both housekeeping and maintenance teams. You'll also partner with leadership to keep operations organized, efficient, and guest-focused. Location: Vacation Village at Parkway Address: 2975 Arabian Nights Blvd, Kissimmee, FL 34747 Pay Rate: $22.50/hr Shifts: Varying shifts, Includes a weekend shift What You'll Do Greet guests and team members with a professional, friendly, service-focused attitude Conduct daily quality assurance inspections of rooms and public areas, generating tasks for housekeeping and maintenance Respond promptly to guest concerns, including room moves, cleanliness issues, and incident-related support Follow all company policies, safety protocols, and confidentiality procedures Provide daily updates and reports to upper management Oversee VIP room readiness to ensure top-tier presentation Assist Facilities and Resort leadership with operational projects and assignments Help plan, assign, and support daily work across resort units Report deficiencies and follow up to ensure issues are resolved Collaborate with all departments and assist during busy periods Inspect hallways, stairwells, restrooms, laundry rooms, and storerooms to ensure ongoing cleanliness and safety Support lost-and-found processes and inventory tasks as needed Attend required meetings and perform additional duties as assigned Uphold resort standards of appearance, conduct, and guest service What We're Looking For High School Diploma or GED 3-5 years of hospitality experience, ideally in a resort or timeshare leadership role Strong communication, customer service, and interpersonal skills Proficiency with Microsoft Word and Excel Highly organized with the ability to multitask and solve problems in a fast-paced environment A dependable, flexible team player who can work independently Availability to work evenings, weekends, and holidays Physical Requirements Ability to walk, stand, bend, kneel, stoop, crouch, or crawl for extended periods Ability to use hands and fingers for detailed tasks Regularly lift/push/pull 10-25 lbs and occasionally up to 50 lbs with assistance Clear vision required for inspections (close, distance, color, peripheral, depth perception, and focus adjustment) Why Join Us? Work in a dynamic, guest-centered resort environment Health, dental, and vision insurance Paid time off (including a birthday holiday!) 401(k) with generous employer match Resort discounts nationwide Opportunities to grow within resort operations and facilities management Ready to bring your leadership and attention to detail to our team? Apply today and take the next step in your hospitality career!

Are you passionate about data, dialer operations, and driving performance through smart systems and insightful analytics? Vacatia is looking for a Dialer Operations & Reporting Specialist to help elevate the efficiency and effectiveness of our call center operations. If you thrive in a fast-paced environment, love building dashboards, and know your way around dialer campaigns and call center tech, we want to hear from you! About the Role As a key player in our Collections and Customer Service team, you'll be responsible for the management and optimization of our dialer platform and the development of reports and dashboards that guide operational decision-making. From improving campaign performance to streamlining agent productivity, your work will directly impact both team success and customer satisfaction. What You'll Do Reporting & Analytics Build, maintain, and automate reports and dashboards to track agent KPIs and call center trends. Deliver daily, weekly, and monthly insights to support business decisions. Partner with leadership and cross-functional teams to create custom reports and performance analysis. Dialer Operations Manage daily dialer campaigns to meet performance goals and compliance standards (TCPA/FDCPA). Adjust call queues and dialing strategies to optimize agent productivity. Monitor system functionality and partner with IT to resolve issues or implement enhancements. Maintain workforce readiness through call volume forecasting and proper staffing alignment. Other Responsibilities Support special projects and initiatives as assigned. Create ad hoc reports to support business needs. What We're Looking For 3+ years' experience in collections or customer service, preferably within a call center setting. Solid experience with auto-dialers (predictive, preview, blended) and ACD systems. Strong command of agent performance metrics and call routing strategies. Advanced Excel skills (formulas, pivot tables, dashboards, and charts). Working knowledge of compliance standards such as TCPA and FDCPA is preferred. Detail-oriented with strong problem-solving skills and a data-driven mindset. Self-starter who can work independently with minimal oversight. Why Vacatia? We're redefining the vacation ownership experience with innovation, hospitality, and exceptional service. Join a collaborative, mission-driven team where your skills in operations and analytics will make a real difference every day.

Job Description Join Vacatia and Lead the Virtual Sales Teams Powering the Future Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products - blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We're looking for a strategic, people-first virtual sales leader who will elevate team performance, strengthen virtual sales operations, and drive exceptional guest and owner experiences in our rapidly growing Virtual Sales division. If you thrive in dynamic, fast-paced environments and love solving complex challenges that blend people, product, and process - this is your opportunity to make your mark at the intersection of hospitality and innovation. Why You'll Love Working at Vacatia Build the Future: Help shape and refine the systems, tools, and coaching strategies that define the next generation of virtual timeshare sales. Impact That Matters: Directly influence sales performance, conversion results, and owner satisfaction across Vacatia's digital sales channel. Innovation at Scale: Work with modern virtual selling platforms, CRM systems, and digital presentation tools while collaborating closely with sales, marketing, and operational leadership. Autonomy and Ownership: Take the lead on optimizing the virtual sales process, troubleshooting challenges, and driving continuous improvement initiatives. Culture of Growth: Join a fast-moving, collaborative organization that values people, learning, and smart, customer-centered innovation. Your Impact Coach and elevate Sales Executives through ongoing performance guidance, post-tour feedback, and virtual presentation support. Partner closely with sales leadership to implement strategic initiatives and support achievement of revenue and conversion goals. Troubleshoot and resolve technical, software, and platform issues to ensure seamless virtual experiences for guests and team members. Optimize sales processes by preparing documentation, managing pending business, and leading anti-rescission and retention strategies. Drive team excellence by supporting training programs, leading virtual meetings, and contributing to continuous team development. Champion professionalism and uphold Vacatia's standards in all customer and internal interactions. What You Bring 5+ years of timeshare/vacation ownership In-House Sales experience with a proven track record of success. Strong closing skills and advanced customer service capabilities. Ability to coach, mentor, and uplift sales professionals in a virtual environment. Experience troubleshooting virtual selling tools, hardware, or basic online technical issues. Proficiency with digital platforms such as Salesforce, Microsoft Office, Teams, and virtual sales technology. Excellent written, oral, and digital communication skills. Valid Real Estate license (where applicable). Ability to work a flexible schedule, including nights, weekends, and holidays. Experience in virtual timeshare sales or supervising/mentoring teams is strongly preferred. Join Us Join us at the start of something big. If you're ready to lead change, elevate a high-performing virtual sales team, and help build the future of digital hospitality, we'd love to hear from you.

Job Description Join Our Growing Family Recognized as a leader in the vacation ownership industry, Vacation Village Resorts at Vacatia has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S. At Vacation Village Resorts at Vacatia, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners. Job Summary: The Welcome Center Representative enters data for tour reservations into SPI, Olympus & Excel from logs received from In-House and field Off-Site Personal Contact (“OPC”). The Welcome Center Representative receives phone calls from the field, to make tour reservations and reschedule tours. Runs manifest reports to send to the tour registration desk(s). Essential Duties and Responsibilities: Enters the tour reservations data from OPC reports and phone calls. Searches existing owners to link customer records. Enters tour reservation into Olympus and logs data in Excel spreadsheet. Generates tour manifests and support paperwork for In-house OPC's. Totals tour counts and forwards to the department Director daily. Reviews daily and weekly data and reports for distribution including; the tour manifests, daily results, gifts and deposits. Ensures reports are sent to the Marketing Directors, Marketing Managers, and Timekeepers. Performs other duties as assigned. Requirements: Equitable work experience with a HS Diploma or equivalent considered. Basic computer skills, including working knowledge of Microsoft Word , Excel and general computer applications. Excellent customer service skills and professional phone etiquette are mandatory. Strong attention to detail. Ability to work well in a team environment. Must be able to demonstrate prompt, reliable and motivational demeanor at all times. Organizational skills are required and a general professional appearance and attitude must be maintained. May be required to work weekends, holidays and extended hours, if needed. Must have the ability to work at multiple designated local locations on a weekly basis as needed. Prior experience with Systems Products International (SPI) software systems. Benefits: Paid Weekly Flexible Schedule Paid Training Paid Time Off Health/Dental/Vision/Life Insurance Accidental/Pet Insurance 401k Retirement Plan Employee Discounts

Now Hiring: Inventory Control Runner | Help Keep Our Resort Operations Stocked & Running Smoothly! Are you organized, reliable, and great at keeping things moving behind the scenes? Do you enjoy making sure teams have the supplies they need to deliver great service? If so, we'd love to meet you! We're looking for an Inventory Control Runner to support our Maintenance Department by managing inventory flow, organizing stock, and helping ensure all resort teams have the tools and materials they need. This is a key role that keeps operations efficient and supports an exceptional guest experience. What You'll Do: Review on-hand inventory and ensure the resort has adequate supplies Enter inventory updates, adjustments, and additions into internal systems Verify incoming shipments for accuracy and proper quantities Maintain organized inventory locations and assist with invoice verification Communicate professionally with internal departments and outside vendors Support special projects and tasks assigned by management Respond to guest calls, internal requests, and maintenance needs Count inventory in closets and storage areas to keep par levels accurate Notify management when items need to be reordered Deliver furniture, fixtures, equipment, and materials across the property Maintain a professional and friendly demeanor at all times Provide outstanding customer service and timely support to team members Perform additional duties as assigned What We're Looking For: 1+ year of hospitality experience preferred Strong attention to detail and organizational skills Ability to juggle multiple priorities and problem-solve effectively Proficient in Microsoft Word and Excel Excellent verbal and written communication skills Ability to work independently and as part of a fast-paced team High School Diploma or GED required Why You'll Love This Role: You'll play an essential part in resort operations You get to work with multiple departments and support daily success Every day brings something different You'll grow skills in inventory management, communication, and logistics

Join Vacatia and Keep Our Systems Running at Peak Performance At Vacatia, we're reshaping vacation ownership and resort management with technology and hospitality expertise. Behind every seamless guest experience is a reliable, secure, and high-performing IT infrastructure. We're looking for a Network Administrator to help us manage the servers, desktops, and networks that power our growing business and keep our teams connected. Why You'll Love Working at Vacatia Modern Infrastructure: Work with Windows Server, virtualization platforms, and Cisco networking technologies to support mission-critical operations. Hands-On Impact: From troubleshooting desktops to optimizing servers and networks, your work keeps our teams and resorts running. Security & Reliability: Be a guardian of our systems-ensuring uptime, patching, backups, and compliance. Collaborative Culture: Partner with IT, DevOps, and business teams to deliver responsive support and drive automation. Your Impact Manage and maintain Windows Server environments, including Active Directory, Group Policy, DNS, and DHCP Administer user accounts, permissions, and access controls with a focus on least privilege Monitor system performance, availability, and security across desktops, servers, and networks Troubleshoot hardware, software, and network issues to resolve tickets within SLA boundaries Implement patching strategies using WSUS (or equivalent tools) to keep systems current Maintain backup and disaster recovery solutions to ensure business continuity Collaborate with IT and DevOps teams on scripting and automation initiatives Document configurations, changes, and incidents to support compliance and auditability What You Bring 3+ years of experience in system or network administration (Windows-focused) Strong proficiency with Windows Server, Active Directory, and PowerShell scripting Experience with virtualization platforms (Hyper-V or VMware ESXi) Solid understanding of networking fundamentals (DNS, DHCP, TCP/IP) Knowledge of security best practices for patching, hardening, and endpoint management Excellent troubleshooting, documentation, and communication skills Experience with Cisco routing, switching, and firewall administration Familiarity with Slack automation or event-driven notification systems Spanish fluency (preferred but not required) Be Part of Something Bigger If you're excited about supporting a fast-growing hospitality company with reliable IT infrastructure, this is your chance to make a direct impact. Join Vacatia as our Network Administrator and help us power the systems that keep vacations running smoothly. Apply today and be part of the future of hospitality tech.

Job Description Join Our Growing Family $15/hr plus commission Recognized as a leader in the vacation ownership industry, Vacation Village Resorts has sent family and friends on memorable vacations since 1981. Our Company offers deeded real estate interests at more than 30 resort and affiliate properties and has generated a worldwide owner base that exceeds 400,000 families. From mountaintops to beachfront, our resorts are located in some of the most popular vacation destinations in the U.S. At Vacation Village Resorts, we are committed to providing our employees with a workplace environment that is safe, inclusive, productive, challenging, rewarding, and fun. When you become a member of our family, you join a company that is as passionate about its employees as it is about its customers and owners. The Brand Ambassador assists the on-site team leader, manager or supervisor with support functions, such as helping to pitch disclosing package components while personalizing vacation for customers, distributing marketing materials to potential customers, helping to maintain a clean exhibit space and exhibit area and filling in while other staff members are on scheduled breaks. Works closely with the Production Manager and Regional Field Project Manager. Essential Job Responsibilities Event Support: Greets customers and verifies marketing qualifiers. Personalizes vacation for potential customers. Distributes marketing/promotional materials. Assists team leader/supervisor or manager with event set-up and tear down. Uploads and downloads information from Tablet. Performs other duties as assigned. Position Requirements Must have knowledge of lead generation, and its' effect on appointment setting. Must be goal oriented. Must be motivated, outgoing, friendly, tactful and well organized. Professional appearance and positive attitude must be maintained. Must be able to work weekends, holidays and extended hours. Ability to work at multiple designated locations. Ability to travel frequently. Previous lead generation experience preferred. Ability to analyze documentation following organizational protocols to meet business goals. Ability to write, read, effectively establishes rapport, present information and responds to questions from managers and customers. Ability to effectively communicate and interact with other employees and the public through the use of personal contact and by telephone. Skill and ability to meet people and listen. Benefits: May be eligible to participate in. Health Insurance Dental Insurance Vision Insurance 401K with Match Life insurance and Accidental Death and Dismemberment (AD&D) insurance Paid Time Off Wellness Program (subject to provider availability) Employee Assistance Program Employee Discounts (Tickets at Work, Perks at Work)

Manager, Sales Inventory Department: Inventory Management Reports To: Vice President of Inventory Management Job Type: Full-Time | FLSA Status: Exempt Join Vacatia and Help Build the Future of Hospitality Tech At Vacatia, we're redefining how families travel by blending innovation, flexibility, and exceptional service across our growing network of managed resorts. As part of our continued expansion in the vacation ownership industry, we're seeking a strategic and data-driven Manager, Sales Inventory to ensure our sales inventory is optimized, accurate, and aligned with business goals. This role is ideal for a hospitality or inventory professional who thrives on collaboration, process improvement, and cross-functional impact. You'll work closely with Resort Operations, Sales, Finance, Legal, and Marketing teams to balance inventory availability, compliance, and profitability - helping us drive performance across every property. What You'll Do Inventory Planning & Optimization Execute and deploy strategies to allocate and balance sales inventory across multiple resorts. Align inventory deployment with sales, marketing, and resort performance goals, adjusting based on utilization trends and forecasts. Partner with leadership to evaluate inventory mix and availability, identifying opportunities to improve profitability and owner satisfaction. Identify inventory available for resale and manage the return and reallocation process. Recommend and deploy pointing, pricing, and promotional strategies in alignment with organizational timelines. Data Integrity, Systems & Reporting Ensure the accuracy and consistency of inventory data across systems used by sales, operations, and finance. Build and manage recurring and ad hoc reports to monitor inventory utilization, sales velocity, and availability. Maintain monthly depletion schedules and provide insights to guide leadership decisions and sales forecasting. Cross-Functional Collaboration & Compliance Partner with Sales Operations, Finance, Marketing, Legal, and Resort Operations to align inventory strategies with both business goals and regulatory requirements. Ensure all ownership inventory practices comply with internal controls and external policies. Support product launches, promotions, and sales channel optimization initiatives across teams. Team Leadership & Process Improvement Lead and develop a team of Inventory Analysts and Coordinators to ensure operational excellence. Foster a culture of accountability, collaboration, and continuous improvement. Identify and implement process enhancements to improve accuracy, efficiency, and control. Collaborate with technology teams to enhance reporting tools, automation, and system capabilities. What You Bring Bachelor's degree in Business, Finance, Hospitality Management, or related field. 5+ years of experience in vacation ownership, resort operations, or sales inventory management. Strong analytical and forecasting skills, with the ability to interpret and act on complex data sets. Proficiency in Salesforce, Microsoft Excel, and enterprise inventory or reservation systems. Demonstrated success leading teams and managing cross-functional initiatives. Excellent communication, organizational, and stakeholder management skills. Detail-oriented, strategic, and solutions-focused approach to problem-solving. Why You'll Love Working at Vacatia High Impact: Shape inventory strategies that directly influence revenue, sales performance, and owner experience. Collaborative Culture: Work alongside innovative leaders across Sales, Operations, Finance, and Technology. Career Growth: Join a company that's expanding nationally - offering new challenges and opportunities to lead. Purpose-Driven Work: Help families create lasting memories while driving results for a growing hospitality brand.

This position is primarily responsible for assisting every guest in checking in and out and making resort guests feel welcome. This position requires that all guests be greeted as they enter the lobby and that the front desk associate is attentive to all guest needs. This position will also answer phones and direct calls to appropriate departments as needed. In addition, this position will also perform the following duties. Specific Responsibilities: Provide the highest level of customer service by assisting guests and ensuring that any issues or challenges are addressed in a professional and timely manner. Process guests check in and offer additional services that the guest may need. Process guests check outs and ensure no open balances are present Demonstrate strong oral and written skills to communicate effectively Must be able to multitask Must be dependable; consistently present and punctual Review Online Travel Agent sites to verify arrivals Assign RCI units to RCI specific rooms Sign in/out vendor and security keys Perform No-show of marketing reservations Agent must be able to perform basic math and handle cash Must be able to process credit cards Perform a daily inhouse registration form check and identify any discrepancies Complete all tasks on the shift checklist Maintain operations by following Daily Management policies and procedures Maintain customer confidence and protects operations by keeping information confidential Contribute to team effort by accomplishing related results as needed Adheres to all work rules, procedures and policies established by the company, including, but not limited to, those contained in the Employee Handbook. Performs all other duties as assigned by night audit manager. Position Requirements (Skills/Abilities): To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Managerial Responsibilities: This position has no supervisory responsibilities Position Requirements (Skills/Abilities): Experience: Three to five years of hospitality-related experience is required. Timeshare or Resort management experience highly desirable. Must be able to manage multiple priorities simultaneously; communicate effectively at all levels; and demonstrate the ability to analyze and resolve problems. Must possess significant computer software program experience, especially Excel and Word. Education: High School diploma or GED required. Flexible Scheduling: Must be able to work Evenings, Friday, Saturday, Sunday and Holidays. Physical Demands: While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift and/or move 10-25 lbs. And occasionally push, pull, lift and/or move 50 or more pounds with assistance. Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good Customer Service skills are a must. Standards of Appearance: This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance. Standards of Conduct: The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group. Note: This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement.

Position Title: Activities Staff - Part Time Core responsibilities include the following, but are not limited to: This position is primarily responsible for helping children and adults with fun daily activities; and to engage all guests to participate in activities and promote a happy, fun, and safe resort environment by performing the following duties. Follow all company policies and procedures; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Report accidents, injuries, and unsafe work conditions to manager. Ensure adherence to quality expectations and standards. Specific Responsibilities: Maintain customer satisfaction throughout property Develop and Implement Activities Schedule Activities Communicate Activities to Resort Guests Maintain Recreational Needs Assists with outdoor special activities and events. Ensures the safety of members, owners, and guests at the pool and surrounding areas. Recognizes and responds to emergency situations. Inspects pool and surrounding areas, addressing unsafe conditions and ensuring completion of work. Assists guests with activities participation, completes general set up of activities; cleans up after activities and is responsible for keeping recreation room and supplies available and stocked for activities. Ensures all documentation is complete, accurate, and processed in a timely manner. Completes all required Company trainings and compliance courses as assigned. Adheres to Company standards and maintains compliance with all policies and procedures. Performs other related duties as assigned Upholds the Resort's commitment to hospitality Always maintain a professional and high-quality service-oriented environment, attentive, friendly, helpful, and courteous to all guests' managers and other employees Assist with complaints, problem solving, disturbances, special requests and any other issues that may arise Assist in training new hires Maintains working relationships and communicates with all departments. Attends meetings as required Perform other duties as requested by manager/supervisor Exhibit hospitality standards set by the company for our customer satisfaction and our continued Gold Crown Status Speak with others using clear and professional language; answer telephones using appropriate etiquette Develop and maintain positive working relationships with others Maintains a friendly, professional, cheerful and courteous demeanor always Always Ensures Outstanding customer care Ability to manage multiple projects with demonstrated flexibility. Adheres to all resort and legislative safety procedures and regulations Maintains a cordial, professional relationship with all staff members and customers. Assists with special projects as required. Ability to function in a fast-paced environment and able to multitask. Managerial Responsibilities: This position has no supervisory responsibilities. Position Requirements (Skills/Abilities): Experience: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions Education: High School diploma or GED required. Flexible Scheduling: Must be able to work Evenings, Friday, Saturday, Sunday and Holidays. Physical Demands: While performing the duties of this job the employee is required to walk, stand, stoop, kneel, crouch or crawl. The employee is required to use his/her hands and fingers to feel, and reach for objects of various sizes, shapes and weight. The employee will occasionally be required to climb a step ladder or balance and, to talk, hear and/or smell. The employee must regularly push, pull, lift and/or move 10-25 lbs. And occasionally push, pull, lift and/or move 50 or more pounds with assistance. Specific Vision abilities required for this job include Close vision, Distance vision, color vision, peripheral vision, depth perception and ability to focus in various settings. Good Customer Service skills are a must. Standards of Appearance: This position is highly visible in all resort areas, team members must present a clean professional appearance and must adhered to Daily Management, Inc., Local Standard Operating Procedures-Standards of Appearance. Standards of Conduct: The high ethical standards of Daily Management, Inc. must be upheld by all members of the management team. The policies relative to press relations, equal opportunity, discrimination, sexual harassment, vendor relations, alcohol consumption, etc., stated in the Team Member handbook and manuals are inviolable. We pride ourselves on providing a professional caring atmosphere for guests and fellow team members and will achieve this goal through responsible action as individuals and as a group. Note: This position description in no way states or implies that these are the only duties to be performed by the team member occupying this position. Job duties will vary based on the property location specific. Team members will be required to perform any other job-related duties assigned and needed in their role. This document does not create an employment contract, implied or otherwise, other than an "at will" employment agreement. EEO AA M/F VET DISABLED

Join Vacatia and Help Build the Future of Hospitality Operations At Vacatia, we're reinventing how people vacation-and how modern technology and hospitality expertise enhance every step of the journey. As a leader in resort and rental management, we combine guest service with custom-built solutions to deliver world-class experiences and efficient operations. We're now hiring an Inventory Strategist to optimize room inventory across our growing portfolio of resorts, ensuring alignment with occupancy, revenue, and owner satisfaction goals. Why You'll Love Working at Vacatia Impact That Matters: Play a critical role in ensuring accurate inventory availability that drives revenue, occupancy, and guest satisfaction. Operational Excellence: Manage and optimize inventory across platforms to support sales, marketing, and revenue strategies. Analytical Challenge: Dive into data, uncover trends, and provide insights that directly influence business decisions. Collaborative Culture: Partner with cross-functional teams across Revenue, Marketing, Operations, and Technology to keep Vacatia's resorts running seamlessly. Your Impact Maintain and manage room inventory across property management systems, channel managers, and internal tools to ensure alignment with corporate objectives. Analyze inventory allocation, monitor pickup trends, and recommend real-time adjustments to optimize occupancy and revenue. Collaborate with resort operations to proactively manage protected inventory (out-of-order units, maintenance blocks). Audit inventory accuracy regularly, identify discrepancies, and drive process improvements. Partner with Revenue Management and Marketing to align inventory availability with short- and long-term revenue goals. Support yield and pricing strategies by ensuring accurate inventory data and availability. Create and distribute actionable reports and dashboards on inventory utilization, occupancy, average stay, and other metrics. Present insights and recommendations to leadership, highlighting risks and opportunities. Troubleshoot system issues, collaborate with IT and vendors, and recommend enhancements to improve efficiency. What You Bring 3+ years of experience in inventory management, revenue management, reservations, or related hospitality functions. Proficiency with PMS, channel managers, and Microsoft Excel. Strong analytical and problem-solving skills with the ability to turn data into actionable strategies. Bachelor's degree in Hospitality Management, Business, Analytics, or related field preferred. Familiarity with vacation ownership, mixed-use resorts, or timeshare environments highly preferred. Excellent organizational skills, attention to detail, and ability to thrive in a fast-paced, collaborative environment. Be Part of Something Bigger If you're passionate about optimizing resources, thrive on data-driven decision making, and want to make a direct impact in hospitality operations, we'd love to meet you. Join us as we grow, scale our platform, and transform how families vacation. Apply today and help Vacatia build the operational foundation powering the next generation of hospitality.

Vacatia is a leading innovator in the hospitality and vacation ownership industry, dedicated to creating exceptional experiences for travelers, owners, and partners alike. With a portfolio of high-quality resorts and a commitment to service excellence, we provide tailored solutions that redefine vacation ownership. Our collaborative culture empowers our team to drive results, embrace innovation, and shape the industry's future. Join us and be part of a company that values integrity, creativity, and the pursuit of memorable vacation experiences. Position Summary: We are seeking a detail-oriented and results-driven Mortgage Collection Specialist to join our team. This role is responsible for managing delinquent mortgage accounts within our vacation ownership portfolio. The ideal candidate will have excellent communication skills, strong negotiation abilities, and a customer-centric approach to resolving past-due accounts. Key Responsibilities: Contact owners with delinquent mortgage accounts via phone, email, text, and written communication on a daily basis Provide new options to assist customers to bring mortgage accounts current with new modification or pay-off option Negotiate payment plans within established company guidelines. Maintain accurate records of all communications, payment arrangements, and account activity in the CRM system. Educate owners on payment options, terms, and potential consequences of non-payment. Responsible for past due accounts, multi-tasking between different CRM accounts Qualifications: Previous experience in collections, mortgage servicing, or vacation ownership preferred. Strong negotiation and conflict resolution skills. Excellent verbal and written communication abilities. Ability to manage multiple priorities in a fast-paced environment. Proficiency in Microsoft Office and CRM systems. Bilingual skills (Spanish preferred) are a plus. Why Join Vacatia? Competitive compensation and benefits package. Work collaboratively with a dynamic leadership team committed to your growth. Take the opportunity to redefine your career and make a lasting impact on the memories created by our guests and owners.

Now Hiring: Activities Staff | Bring the Fun to Our Resort Team! Do you love creating unforgettable moments and keeping guests smiling? Are you energetic, outgoing, and ready to make every day feel like vacation? If so, we'd love to meet you! We're currently seeking Activities Staff to join our resort team at Palm Beach Shores Resort. In this role, you'll help plan, promote, and lead daily recreational activities for guests of all ages: creating a fun, safe, and welcoming environment where memories are made. Location: Palm Beach Shores Resort Address: 181 S Ocean Ave, Palm Beach Shores, FL 33404 Pay Rate: $15.50/hr Shifts: Primarily 9AM to 5PM, May include a weekend shift What You'll Do: Plan and lead engaging daily activities and events for children and adults Encourage guest participation and keep the energy upbeat and positive Promote a welcoming, safe, and enjoyable resort environment Communicate schedules and event details to guests clearly and enthusiastically Assist with poolside games, special events, and outdoor recreation Maintain clean and organized activity areas and equipment Ensure guest safety and respond calmly in case of emergencies Support the team with event setup, cleanup, and coordination across departments What We're Looking For: Friendly, energetic, and guest-focused personality Strong communication and interpersonal skills Organized and dependable, with a positive attitude Able to multitask in a busy, fast-paced environment Prior experience in hospitality, recreation, or customer service a plus Flexibility to work evenings, weekends, and holidays as needed Why Join Us? Work in a lively, team-oriented resort environment Enjoy a role where every day brings something new and exciting Opportunities for growth in hospitality and resort operations Ready to bring your energy and creativity to our resort? Apply today and help us make every guest experience unforgettable!