Town & Country Credit Union jobs in Fargo, ND

Are you a relationship-driven, goal-crushing mortgage pro who's passionate about helping people finance their dreams? Do you love connecting with others, educating home buyers, and building strong referral networks? If so, let's talk! We're looking for a Mortgage Loan Officer to join our team at Town & Country Credit Union. Someone who's motivated, knowledgeable, and ready to make an impact by helping our members secure the right home loan, the right way. What You'll Do: Build Relationships: Establish trust with members, realtors, contractors, and other referral partners. You're the go-to mortgage expert they rely on. Drive Business: Prospect new mortgage opportunities through social media, open houses, community events, and direct outreach. Educate Members: Interview borrowers to understand their needs and guide them through available mortgage products. Manage the Process: Gather and analyze financial information, prepare accurate loan applications, and ensure timely disclosures and compliance. Close Loans: Collaborate with the origination team, attend closings, and celebrate with your members when the keys are in hand! Mentor & Support: Share your expertise with fellow mortgage employees and help grow our internal talent. Stay Sharp: Keep up with lending regulations, secondary market guidelines, and industry trends. Be a Brand Ambassador: Represent Town & Country Credit Union with professionalism, integrity and heart for service. What You Bring: At least 4-6 years of successful mortgage or sales experience Strong working knowledge of mortgage lending processes and secondary market requirements Excellent communication, organizational, and relationship-building skills Confidence with Microsoft Office and digital mortgage tools Proven ability to meet or exceed production goals A passion for helping others and making a difference in your community Why You'll Love It Here: At Town & Country Credit Union, we're more than just a workplace, we're a mission-driven team making a difference in the lives of our members and our communities. We believe in doing good, having fun, and supporting each other along the way. Perks & Benefits: Competitive pay Paid holidays Generous paid time off "Dress for your day" dress code Health, dental, and vision insurance Life and disability insurance Flexible spending accounts 401(k) with employer contributions Paid volunteer time Tuition reimbursement YMCA Corporate Membership Discount or Lifestyle Spending Account Ready to Help People Find Home Sweet Home? If you're ready to bring your mortgage expertise to a team that values community, integrity, and service, we'd love to meet you. Apply today and start making a difference, one home loan at a time. Explore Careers at Town & Country Credit Union Town & Country Credit Union is an Equal Opportunity Employer.

Job Description First Community Credit Union is seeking a full-time call center representative (Member Relations Specialist) to join our team to thoroughly and efficiently handle our members' and prospective members' financial needs. Are you looking for a rewarding career in the financial industry? Do you enjoy working as part of a customer service team and thrive in leadership roles? Would you like to work for a flourishing credit union in a supportive work environment? If so, please read on! As a Member Relations Specialist, you realize the importance of extending excellent customer service to members and prospective members and how that impacts the growth of our credit union. You exude a professional and courteous attitude as you interact with members and fellow employees while troubleshooting and resolving issues. You focus on keeping the department's abandoned call rate low by promptly handling incoming calls and recognizing opportunities to share your knowledge about new and existing credit union products and services. This helps our team reach established growth targets. QUALIFICATIONS Six months customer service experience Ability to handle personal, sensitive information professionally Strong critical thinking skills with an emphasis on accuracy Focused with an ability to prioritize multiple tasks Are you passionate about customer service? Are you tactful and diplomatic? Are you a detail-oriented person with excellent follow-through? Are you ready to contribute your talents and energies to strengthening the quality of our credit union? If so, then you might just be perfect for this customer service position! At FCCU we are growing a family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. Our leadership team encourages growth and advancement in your career. We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision, as well as Aflac accident, hospital indemnity and critical illness. Employees also have the opportunity for 2 different bonuses annually. While we know benefits are highly important, we also recognize and support the value of a family and work life balance. The typical work schedule for this position is various hours Monday-Friday 8am-5pm. We offer a competitive salary and excellent benefits. EOE

*This is a pipeline opportunity. While we are not hiring for this role immediately, we are always looking to connect with top talent for future openings. If you're interested in being considered when a position becomes available, we encourage you to apply and stay in touch! Job Summary: The Employee Benefits Insurance Advisor strategically plans for the sales and underwriting profitability of the agency's employee benefits business. Individually, this position is also responsible for prospecting, soliciting, quoting and selling new Employee Benefits accounts to meet their own individual sales goal. Primary Duties: Advisor - New Sales Identify and develop a base of prospective clients by using referrals, occupational, and special interest groups. Respond to referrals quickly and effectively. Prequalify prospects for insurability and quality of risk. Gather complete risk and underwriting information to complete applications and submission documentation, while analyzing risk exposures and determining changes and/or additional coverages to address those needs. Determine appropriate insurance markets and make submissions to potential markets. Design insurance programs and recommend coverages to clients. Create insurance proposals and make sales presentations. Be familiar with and follow binding rules for all insurance carriers. Educate clients on agency payment expectations and late charges. Collect down payments from insureds for purchases of new coverage and obtain signatures on all applications for insurance. Introduce Account Executives or Account Managers to clients as part of their service team. Enter documentation, as required for producers, in EPIC for all new sales processes. Ask for referrals from insureds to help generate new business. Accepts and handles prospects assigned by management. Advisor - Existing Client Relationships (renewals and retention) Develop and retain a book of business that is profitable for both the agency and the carriers. Identify clients that no longer meet agency standards and develop an exit strategy for them. Work with Account Manager to obtain updated exposure information from the insured to develop a renewal strategy. Review existing policy coverages no less than annually with insureds. Explain coverages, exclusions and options to reduce risk and manage premiums. Work with clients to ensure coverage and limits are adequate for their risk. Remarket coverages when necessary. Propose coverages to round out the account. Work with Account Executives or Account Managers to provide timely information to carriers and clients according to agency standards and procedures. Document activities, conversations and data in EPIC according to Agency procedures. Review complex or unique policy change requests or service activities with Account Executives/Managers. Recommend and assist insured in carrying out loss control programs and procedures recommended by producer or company loss control staff. Collect current premiums, past due balances and late charges on agency billed items. Provide assistance as needed for complex or troublesome claim situations. Retain an agreed upon percentage of accounts each year. Continue to develop relationships with insureds. Develop positive and professional relationships with carriers/ underwriters/representatives. Accept and carry out any duties/accounts assigned by Agency Management. Bell Insurance Standards Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Perform other duties as assigned. Job Skills Required: Insurance License. Previous sales experience, particularly insurance, is preferred. Commitment to continuous learning/education in insurance and the industries for which you are managing risk. Ability to communicate verbally and in writing with others, explain complex issues, to receive and interpret complex information and to respond appropriately. Proficiency in technology to use EPIC system as required. Good presentation skills. Good interpersonal skills with a deep and knowledgeable professional network. Focus on ethics, integrity and honesty.

The Teller represents Bell Bank to our customers in a courteous and professional manner and provides prompt, efficient, and accurate service in the processing of teller transactions in accordance with established policies and procedures. Responsibilities Teller Duties: Delivers exceptional customer service by engaging with customers in a professional, friendly, and efficient manner. Maintains a positive and welcoming environment, ensuring each customer interaction enhances their overall banking experience. Accurately processes financial transactions, fulfilling customer requests in a timely manner to ensure the highest customer satisfaction. Addresses customer issues and grievances as able. Escalates complex customer issues and seeks guidance when necessary to ensure accurate resolution and compliance with policies. Produces high quality technical work with strong attention to detail, ensuring accuracy with minimal errors. Knows what services Bell Bank offers and seeks opportunities to refer customers and/or non-customers to appropriate personnel/teams. Assists in creating a clean and professional environment by maintaining neat, uncluttered tills, teller lines, and customer areas. Maintains security and confidentiality of personal customer information. Completes annual trainings, including: Departmental trainings Security trainings Banking regulation trainings Bell Bank Culture, Policy and Accountability Standards: Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Education, Experience, and Other Expectations High school diploma or GED required 1-2 years of customer experience preferred Experience using Microsoft products: Outlook, Word, Excel, preferred Knowledge, Skills, and Abilities Bookkeeping, calculator, and keyboarding skills. Good communication, listening, and social skills Timeliness and reliability. Ability to be flexible, prioritize tasks, and stay poised under pressure. Ability to work flexible hours to include mornings, evenings, and Saturdays (branch specific) as scheduled. Flex Teller must be flexible in schedule and have ability to commute to any location within a specific region as needed. Part Time Teller must work a set minimum number of hours per week, as determined by the branch leadership.

This position represents Bell Insurance in a professional and courteous manner, providing prompt, efficient and accurate services to our customers, agents and insurance carriers with established policies and procedures. Enter and maintain accurate policy information in EPIC for all client servicing, processing transactions, and documentation. Prepare proposals and recommendations that ensure our clients and prospects understand the coverages being offered. Manage the Request For Proposal (RFP) process including preparation of documents, follow-up and presentation. Review contracts, benefit plan summaries, rates, and other carrier documents for accuracy. Respond to client inquiries, advisor, and carrier requests on a timely and professional basis. Maintain expiration lists and gather renewal information from the carriers. Assist in preparation for Open Enrollment including updating benefit guides, client resources and communications. Prepare data for annual compliance audits to be presented by Account Executive or Benefit Advisor. Enter and maintain accurate policy information in EPIC for all client servicing, processing transactions, and documentation. Maintain expertise in agency computer systems, third party resources and computer programs. Maintain positive, productive relationships with carriers, producers and fellow employees. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Effective time management and decision-making skills. Knowledge of the details of various insurance coverages. Diligent follow up skills. Ability to express ideas clearly in both written and oral communications. Strong Microsoft Excel and PowerPoint skills. Commitment to continuing education related to insurance coverages and policy provisions. Life, Accident and Health Insurance License required.

About FCCU FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community. Core Values-Strengthen Community by helping members grow and thrive. Community-Our Communities define who we are "People Helping People." Integrity-We will live and work with uncompromised integrity. Passion-We will display passion in our work and service to our membership. Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success. Job Responsibilities Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees. Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust. Cheerfully and in a professional manner, you greet them in person, on the telephone, or by email and enjoy developing and nurturing relationships as you serve their financial needs. You stay busy as you efficiently process routine financial teller transactions for our new and existing members. You have opportunities to utilize your product knowledge and cross-sell financial products and services to meet their current and future financial needs. You will have the ability to open new accounts, secure retail loans, process transactions and cross-sell products and services to meet members' financial needs and increase member satisfaction. You provide engaging, personal service to members and truly care about finding real solutions to their financial needs. You are goal-oriented and always learning and improving. You take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike! Qualifications High school diploma or GED Previous cash-handling preferred Ability to operate a computer, telephone and other office equipment Competitive team player, with a positive attitude willing to learn and adapt to change Ability to communication, both written and verbal Detail-oriented and able to work in a fast-paced member service environment Benefits We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance. Work Schedule Monday-Saturday part time hours. You must complete an FCCU employment application located at ****************************** First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)

This position acts as the Single Point of Contact (SPOC) for an assigned loan portfolio. This position is responsible for the inbound and outbound calls to assigned portfolio. It requires loan modification document preparation. This position must adhere to all investor requirements for delinquent loan workouts, forbearance, modifications and other workout options. This position must handle all loss mitigation efforts in a fair, considerate, and professional manner and must be compliant with all applicable laws and regulations. This position accurately documents all loss mitigation activity in the mortgage servicing platform, vendor systems and any required investor sites. Primary Duties: Responsible for loss mitigation efforts of all 1-4 family 1st mortgage real estate loans serviced by the mortgage servicing department. Responsible for working through the customers BRP package and loss mitigation options to determine any available workout option to foreclosure. Responsible for document preparation and quality control, as necessary. Working with the investor/insurers for the appropriate workout options and any required approvals. Follow all investor guidelines and processes and maintain communication within their systems throughout the process. Report the status of loans with any workout arrangement to the Loss Mitigation Manager. Act as Loss Mitigation Single Point of Contact (SPOC) throughout the Loss Mitigation process from package collection through decisioning, fulfillment and closing. Contact and interact with delinquent borrowers to review potential options to foreclosure. Understand all investor waterfall and documentation requirements. Properly documents all calls, promises by the customer, notices sent, any action taken, etc. in the mortgage servicing system. Ensure all documentation is imaged in the company's imaging system. Know by name and face as many customers and employees as possible, calling them by name as often as possible. Know and practice LOCBUTN, our Golden Rules, and Bell Bank Customer Service Standards. Know, understand, and live the company values and bottom line. Conduct activities consistent with established Bell Bank policies, procedures and systems, the Bell Bank Employee Conduct policies, the Bank Secrecy Act and all applicable state and federal laws and regulations. All employees are responsible for information security, including compliance with policies and standards which protect sensitive information. Prompt and reliable attendance. Perform other duties as assigned. Job Skills Required: Two to three years of loss mitigation, Single Point of Contact or mortgage collection experience. Good working knowledge of rules, regulations and policies relating to FNMA, FHLMC, VA, FHA, USDA. Proficient with word processing and spreadsheet software. Ability to be flexible and adapt well to change. Detail oriented, organized, have excellent problem-solving skills and math skills. Ability to prioritize, meet deadlines and work independently. Good communication skills to interact with other departments, customers, lenders, management and various insurance companies. Ability to work flexible hours as this position may require some after-hours, holidays and some weekends.

Job Description Lead Teams. Elevate Service. Make a Daily Impact. Are you an experienced leader with a passion for delivering exceptional customer service? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. This is a great opportunity to take the next step in your career with an organization that puts people first - both our members and our employees. Key Responsibilities Lead and manage teller line staff across multiple branches Oversee hiring, onboarding, training, scheduling, and performance management Promote a positive work environment that reflects our values and service philosophy Monitor branch traffic and adjust staffing levels to meet member needs Serve as a mentor and resource for Member Service Representatives Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan Track and report on branch sales and service performance Ensure compliance with operational procedures and security standards Partner with the Regional Retail Manager on branch-wide initiatives and improvements What We're Looking For High school diploma or equivalent required Minimum of 3 years of experience in financial services or retail banking At least 1 year in a supervisory or leadership role Strong leadership and communication skills Proven ability to lead a team and deliver excellent customer service Solid organizational and problem-solving skills Comfortable managing multiple locations and shifting priorities Proficiency in Microsoft Office and ability to learn internal systems quickly Why Town & Country Credit Union? At Town & Country Credit Union, our mission is to positively impact those we serve. With over 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace. We are guided by five core values: Do the right thing Operate with integrity Keep it simple Find a way to say yes Make a difference If you connect with these values, you'll thrive here. Benefits You'll Enjoy Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success: Competitive pay Paid holidays Generous paid time off "Dress for your day" dress code Health, dental, and vision insurance Life and disability insurance Flexible spending accounts 401(k) with employer contributions Paid volunteer time Tuition reimbursement YMCA Corporate Membership Discount or Lifestyle Spending Account If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you. Town & Country Credit Union is an Equal Opportunity Employer. Job Posted by ApplicantPro

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities Salary Range The salary range for this position is $18.25/Hr. - $37.50/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. We are currently seeking a Commercial Banking Specialist II that will work with assigned Relationship Managers (RMs) in the Commercial and Business segments. This position provides sales, administrative, loan, deposit and other relevant support to the RMs. This position also provides primary support for the RM's clients. The Commercial Banking Specialist understands the overall commercial workflow and processes and works effectively with relevant Bank Partners to resolve client issues and provide a high level of service. Commercial Banking Specialist roles may vary - this position may be filled at a different level depending on the candidate's qualifications and relevant experience. Factors may include but are not limited to: Number of years of progressive or multi-faceted support experience within Commercial, Wealth or Community verticals at a Bank (or other prior financial institution or related industry) Depth and breadth in successful experience with providing high quality customer service by responding to telephone and email inquiries, other requests and resolving problems for both internal bank partners and/or external Commercial and/or Wealth or Community Bank clients Excels and demonstrates effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Possesses thorough working knowledge of concepts, practices, policies and procedures of ONB banking products and services (or other prior financial institution or related industry) Utilizes and relies on demonstrated knowledge and/or proficiency products, services, rates, terms, fees, applicable regulations and systems and procedures Effectively ensures that each ONB client or internal partner has appropriate support focused on gaining customer longevity which is demonstrated by consistently going above and beyond to keep our clients at the center Confidence and proven success in making decisions/resolving (complex or unique) situations as matters may be escalated Aptitude or ability to assist in the training (and/or mentoring, coaching, or development) of new or existing team members within and outside of Client Services Commercial Key Accountabilities Assists with Loan Process Collaborates with RMs in contacting clients to gather items needed to prepare a complete application for submission (financials, purchase agreements, invoices, etc.). Prepares loan requests utilizing required forms or the Commercial Online Application (CML) software. Submits applications to the Loan Fulfillment team for further input and processing. Reviews and manages open applications in LOS for assigned RMs. During the underwriting and pre-closing phase, collaborates with Underwriting teams and Loan Fulfillment to obtain any missing client information (financials, entity documentation, signers, etc.). Coordinates loan closings and attends loan closings to perform Notary services if necessary Submits closed loan packet to Loan Fulfillment for funding and booking. Assists with Portfolio and Credit Administration Utilizes the Power BI software to provide assigned RMs with pipeline, portfolio, production and credit information. Tracks upcoming loan maturities and contacts clients to request financial information as needed. Assists in clearing past due financials, post-closing exceptions, and trailing documents. Assists with Depository Process Opens commercial depository accounts for assigned RMs and acts as a liaison with Treasury Management, Private Banking, and the Community Banking team to facilitate the depository process. Acts as a point person in resolving client depository issues with Client Care and Treasury Management Services. Assists with Sales Support and Administrative Needs Conducts research and organizes outreach for business development activities. Assists and supports assigned RMs with daily activities including calendar management, incoming calls from clients, and client mailings. Understands and complies with all applicable compliance rules and regulations. Key Competencies for Position Compelling Communication - Openly and effectively communicates with others. Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction. Makes Decisions & Solves Problems - Seeks deeper understanding and takes action. Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understands the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences. Delights Clients - Continuously seeks and applies knowledge leading to a best-in-class client experience. Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value. Promotes Change - Seeks to understand and embrace change. Actively seeks, information to understand the rationale, implications and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance. Qualifications and Education Requirements Associate degree in administrative services/business or equivalent experience required. Minimum 4 + years of administrative and/or banking experience preferred; 2+ experience working with commercial processes. Strong working knowledge of Microsoft Word and Excel. Focus on providing excellent service to RMs, Clients and Bank Partners. Effective written and verbal communication skills in working with RMs, Clients and Bank Partners. Ability to communicate with clients and key decision makers effectively and independently. Ability to effectively manage time and prioritize meeting deadlines, highly productive and efficient multi-tasker. Appropriate attention to detail and organizational skills. Able to adapt and manage changing priorities and deadlines. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team!

Deliver Exceptional Service-Right from the First Hello. Do you believe great customer service isn't limited to face-to-face interactions? Are you the kind of person who thrives on helping others and solving problems with a smile-even over the phone or through email? If so, you could be the perfect fit for the Member Experience Representative role at Town & Country Credit Union. In this frontline role, you'll play a key part in building trust, supporting members, and representing the credit union with professionalism and care. What the Role Involves As a Member Experience Representative, you'll handle a wide range of member inquiries across multiple channels including phone, email, and online messaging. You'll assist with account balances, statements, payments, transfers, and digital banking services-all while providing prompt, friendly, and accurate support. In addition to resolving issues, you'll help document member interactions, complete reports, and collaborate with the rest of the Member Experience team to ensure a smooth experience for every member. What You'll Do Provide outstanding service to members via phone, email, and other communication channels Resolve questions related to accounts, transactions, online banking tools, and more Accurately document member interactions and maintain related records Support internal functions and work closely with team members in the Member Experience Center Identify member needs and offer solutions or guidance Follow all established policies, procedures, and security standards Report trends, concerns, or recurring issues to the Digital Services and Member Experience Manager What You Bring to the Table An associate degree or equivalent experience and at least one (1) year of experience in a financial institution, contact center, or similar service-oriented role preferred Excellent verbal and written communication skills Strong listening and problem-solving abilities Comfort with data entry, keyboarding, and working with numbers A professional, team-first attitude with a passion for helping others Ability to multitask and stay organized in a fast-paced environment A desire to learn, grow, and meet performance goals Flexibility to work shifts between 9:00 AM - 4:00 PM, including rotating Saturday mornings (9:00 AM - 1:00 PM) Why Town & Country Credit Union? We're a team of 170 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley. At Town & Country Credit Union, we're committed to making a positive impact-on our members, our employees, and our communities. We believe in delivering outstanding products and services while fostering a supportive and growth-oriented work environment. You'll find opportunities to take on new challenges, grow your skills, and make meaningful contributions every day. Benefits You'll Enjoy Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success: Competitive pay Paid holidays Generous paid time off "Dress for your day" dress code Health, dental, and vision insurance Life and disability insurance Flexible spending accounts 401(k) with employer contributions Paid volunteer time Tuition reimbursement YMCA Corporate Membership Discount or Lifestyle Spending Account If you're ready to step into a role where your communication skills, problem-solving mindset, and passion for helping others truly make a difference-this could be the opportunity for you. Join us in creating exceptional experiences for our members, one conversation at a time. Explore our careers and apply here Town & Country Credit Union is an Equal Opportunity Employer.

Job Description About FCCU FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community. Core Values-Strengthen Community by helping members grow and thrive. Community-Our Communities define who we are "People Helping People." Integrity-We will live and work with uncompromised integrity. Passion-We will display passion in our work and service to our membership. Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success. Job Responsibilities Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees. Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust. Cheerfully and in a professional manner, you greet them in person, on the telephone, or by email and enjoy developing and nurturing relationships as you serve their financial needs. You stay busy as you efficiently process routine financial teller transactions for our new and existing members. You have opportunities to utilize your product knowledge and cross-sell financial products and services to meet their current and future financial needs. You will have the ability to open new accounts, secure retail loans, process transactions and cross-sell products and services to meet members' financial needs and increase member satisfaction. You provide engaging, personal service to members and truly care about finding real solutions to their financial needs. You are goal-oriented and always learning and improving. You take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike! Qualifications High school diploma or GED Previous cash-handling preferred Ability to operate a computer, telephone and other office equipment Competitive team player, with a positive attitude willing to learn and adapt to change Ability to communication, both written and verbal Detail-oriented and able to work in a fast-paced member service environment Benefits We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance. Work Schedule Monday-Saturday part time hours. You must complete an FCCU employment application located at ****************************** First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)

Lead Teams. Elevate Service. Make a Daily Impact. Are you an experienced leader with a passion for delivering exceptional customer service? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. This is a great opportunity to take the next step in your career with an organization that puts people first - both our members and our employees. Key Responsibilities * Lead and manage teller line staff across multiple branches * Oversee hiring, onboarding, training, scheduling, and performance management * Promote a positive work environment that reflects our values and service philosophy * Monitor branch traffic and adjust staffing levels to meet member needs * Serve as a mentor and resource for Member Service Representatives * Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan * Track and report on branch sales and service performance * Ensure compliance with operational procedures and security standards * Partner with the Regional Retail Manager on branch-wide initiatives and improvements What We're Looking For * High school diploma or equivalent required * Minimum of 3 years of experience in financial services or retail banking * At least 1 year in a supervisory or leadership role * Strong leadership and communication skills * Proven ability to lead a team and deliver excellent customer service * Solid organizational and problem-solving skills * Comfortable managing multiple locations and shifting priorities * Proficiency in Microsoft Office and ability to learn internal systems quickly Why Town & Country Credit Union? At Town & Country Credit Union, our mission is to positively impact those we serve. With over 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace. * We are guided by five core values: * Do the right thing * Operate with integrity * Keep it simple * Find a way to say yes * Make a difference If you connect with these values, you'll thrive here. Benefits You'll Enjoy Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success: * Competitive pay * Paid holidays * Generous paid time off * "Dress for your day" dress code * Health, dental, and vision insurance * Life and disability insurance * Flexible spending accounts * 401(k) with employer contributions * Paid volunteer time * Tuition reimbursement * YMCA Corporate Membership Discount or Lifestyle Spending Account If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you. Town & Country Credit Union is an Equal Opportunity Employer.

Join the Gate City Bank Team in Fargo South University! Are you ready to make a difference in the financial lives of others while growing your career? At Gate City Bank, we're looking for enthusiastic and customer-focused professionals to join our dynamic team. Here, we don't just offer jobs-we offer a chance to thrive. What We Offer: Competitive Pay: The starting pay range for this position is between $17.50 - $18.50, with an additional $5/hr for Saturday shifts. Exceptional Benefits: All full-time team members, and qualified part-time team members are eligible for a variety of benefits, including, but not limited to: Medical, dental, and vision insurance options to keep you and your family healthy. Retirement plans with a generous match up to 6%. Paid Time Off to support work-life balance. Additional compensation opportunities, including quarterly incentives. All other benefits can be located at gatecity.bank/careers. Your Role: As a valued member of our team, you'll: Provide exceptional service by assisting customers with financial transactions and offering tailored banking solutions. Open new accounts and introduce customers to our innovative products and services. Maintain accuracy and efficiency in handling cash and managing your drawer. Address customer inquiries both in-person and over the phone while adhering to privacy and regulatory standards. Build lasting relationships by exemplifying our exceptionally brilliant customer service philosophy in every interaction. Your Schedule: Monday - Friday: 9:00 AM - 6:00 PM. Rotating Saturdays: 8:45 AM - 12:15 PM (earn an additional +$5/hour for Saturdays!) What You Bring: High school diploma or equivalent. Strongly preferred experience in customer service, cash handling, or sales. A keen eye for detail and accuracy. A genuine passion for creating positive customer experiences. Why Gate City Bank? We're more than a bank-we're a community dedicated to making a meaningful impact. Our mission is to create a "Better Way of Life" for our customers, communities, and team members. Here, you'll find a supportive environment where your contributions are valued, and your career can flourish. Ready to Take the Next Step? Apply today and embark on a rewarding career journey with Gate City Bank! EOE/including Disability/Vets Member FDIC

Old National Bank has been serving clients and communities since 1834. With over $70 billion in total assets, we are a regional powerhouse deeply rooted in the communities we serve. As a trusted partner, we thrive on helping our clients achieve their goals and dreams, and we are committed to social responsibility and investing in our communities through volunteering and charitable giving. We continually seek highly motivated and talented individuals as our people are critical to our success. In return, we offer competitive compensation with our salary and incentive program, in addition to medical, dental, and vision insurance. 401K, continuing education opportunities and an employee assistance program are also included in our benefit suite. Old National also offers a variety of Impact Network Groups led by team members who are passionate about driving engagement, creating awareness of diverse backgrounds and experiences, and building inclusion across the organization. We offer a unique opportunity to join a growing, community and client-focused company that is firmly rooted in its core values. Responsibilities Salary Range The salary range for this position is $18.25/Hr. - $37.50/Hr.. Final compensation will be determined by location, skills, experience, qualifications and the career level at which the position is filled. We are currently seeking a Commercial Banking Specialist II that will work with assigned Relationship Managers (RMs) in the Commercial and Business segments. This position provides sales, administrative, loan, deposit and other relevant support to the RMs. This position also provides primary support for the RM's clients. The Commercial Banking Specialist understands the overall commercial workflow and processes and works effectively with relevant Bank Partners to resolve client issues and provide a high level of service. Commercial Banking Specialist roles may vary - this position may be filled at a different level depending on the candidate's qualifications and relevant experience. Factors may include but are not limited to: Number of years of progressive or multi-faceted support experience within Commercial, Wealth or Community verticals at a Bank (or other prior financial institution or related industry) Depth and breadth in successful experience with providing high quality customer service by responding to telephone and email inquiries, other requests and resolving problems for both internal bank partners and/or external Commercial and/or Wealth or Community Bank clients Excels and demonstrates effective time management skills to maximize the number of clients that can be assisted while maintaining a high level of customer service Possesses thorough working knowledge of concepts, practices, policies and procedures of ONB banking products and services (or other prior financial institution or related industry) Utilizes and relies on demonstrated knowledge and/or proficiency products, services, rates, terms, fees, applicable regulations and systems and procedures Effectively ensures that each ONB client or internal partner has appropriate support focused on gaining customer longevity which is demonstrated by consistently going above and beyond to keep our clients at the center Confidence and proven success in making decisions/resolving (complex or unique) situations as matters may be escalated Aptitude or ability to assist in the training (and/or mentoring, coaching, or development) of new or existing team members within and outside of Client Services Commercial Key Accountabilities Assists with Loan Process Collaborates with RMs in contacting clients to gather items needed to prepare a complete application for submission (financials, purchase agreements, invoices, etc.). Prepares loan requests utilizing required forms or the Commercial Online Application (CML) software. Submits applications to the Loan Fulfillment team for further input and processing. Reviews and manages open applications in LOS for assigned RMs. During the underwriting and pre-closing phase, collaborates with Underwriting teams and Loan Fulfillment to obtain any missing client information (financials, entity documentation, signers, etc.). Coordinates loan closings and attends loan closings to perform Notary services if necessary Submits closed loan packet to Loan Fulfillment for funding and booking. Assists with Portfolio and Credit Administration Utilizes the Power BI software to provide assigned RMs with pipeline, portfolio, production and credit information. Tracks upcoming loan maturities and contacts clients to request financial information as needed. Assists in clearing past due financials, post-closing exceptions, and trailing documents. Assists with Depository Process Opens commercial depository accounts for assigned RMs and acts as a liaison with Treasury Management, Private Banking, and the Community Banking team to facilitate the depository process. Acts as a point person in resolving client depository issues with Client Care and Treasury Management Services. Assists with Sales Support and Administrative Needs Conducts research and organizes outreach for business development activities. Assists and supports assigned RMs with daily activities including calendar management, incoming calls from clients, and client mailings. Understands and complies with all applicable compliance rules and regulations. Key Competencies for Position Compelling Communication - Openly and effectively communicates with others. Effectively and transparently shares information and ideas with others. Tailors the delivery of communication in a way that engages the audience and that is easy to understand and retain. Unites others towards common goal. Asks for others' opinions and ideas and listens actively to gain their support when clarifying expectations, agreeing on a solution and checking for satisfaction. Makes Decisions & Solves Problems - Seeks deeper understanding and takes action. Takes ownership of the problem while collaborating with others on a resolution with an appropriate level of urgency. Collaborates and seeks to understands the root causes of problems. Evaluates the implications of new information or events and recommends solutions using decisions that are sound based on what is known at the time. Takes action that is consistent with available facts, constraints and probable consequences. Delights Clients - Continuously seeks and applies knowledge leading to a best-in-class client experience. Passionately serves internal/external clients with excellence. Maintains a growth mindset staying current with developments and trends in areas of expertise influencing client satisfaction both internally and externally. Understands data, metrics and/or financial information, and how they tie to client satisfaction and business outcomes related to position, client and/or team. Nurtures client relationships by listening, prioritizing, and acting responsibly to meet client needs, mitigate risk and add shareholder value. Promotes Change - Seeks to understand and embrace change. Actively seeks, information to understand the rationale, implications and impact for changes. Remains agile by quickly modifying daily behavior, leveraging resources, and trying new approaches to effectively embrace change. Willing to act quickly, learn and adjust as needed. Identifies and recommends changes to leadership to improve performance. Qualifications and Education Requirements Associate degree in administrative services/business or equivalent experience required. Minimum 4 + years of administrative and/or banking experience preferred; 2+ experience working with commercial processes. Strong working knowledge of Microsoft Word and Excel. Focus on providing excellent service to RMs, Clients and Bank Partners. Effective written and verbal communication skills in working with RMs, Clients and Bank Partners. Ability to communicate with clients and key decision makers effectively and independently. Ability to effectively manage time and prioritize meeting deadlines, highly productive and efficient multi-tasker. Appropriate attention to detail and organizational skills. Able to adapt and manage changing priorities and deadlines. Old National is proud to be an equal opportunity employer focused on fostering an inclusive workplace and committed to hiring a workforce comprised of diverse backgrounds, cultures and thinking styles. As such, all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status, status as a qualified individual with disability, sexual orientation, gender identity or any other characteristic protected by law. We do not accept resumes from external staffing agencies or independent recruiters for any of our openings unless we have an agreement signed by the Director of Talent Acquisition, SVP, to fill a specific position. Our culture is firmly rooted in our core values. We are optimistic. We are collaborative. We are inclusive. We are agile. We are ethical. We are Old National Bank. Join our team! We can recommend jobs specifically for you! Click here to get started. If you're qualified for a position but need additional help with the application because of a disability, please email ************************** (This email will respond to accommodation requests only.)

Are you an experienced financial professional who enjoys building relationships and helping people achieve their goals? Town & Country Credit Union is seeking a service-driven and detail-oriented Financial Services Officer to join our Member Services team. In this role, you'll work directly with members to guide them through the consumer loan process, open accounts, and identify the best financial solutions to fit their needs. If you're ready to take the next step in your lending career with an organization that values people first, we want to hear from you. What You'll Do: Originate and process a variety of consumer loan applications, including auto loans, personal loans, and lines of credit Manage a personal loan portfolio of $3-$8 million or more, ensuring strong performance and member satisfaction Provide one-on-one financial guidance, helping members understand loan options, documentation requirements, and credit decisions Promote and cross-sell credit union products and services that support members' financial well-being Open new member and business accounts independently, ensuring accuracy and compliance with credit union policies Maintain up-to-date knowledge of lending regulations, credit union policies, and consumer protection laws Ensure all loan documentation is complete, accurate, and compliant with regulatory and internal standards Collaborate with underwriting and other departments to ensure smooth loan processing and resolution of complex applications Proactively reach out to members through outbound calling and other channels to identify new loan and product opportunities Contribute to team goals for loan growth, deposit growth, and product penetration Provide support for marketing promotions and suggest new product or service ideas Handle member inquiries with professionalism and tact, resolving issues and maintaining positive relationships What We're Looking For: A four-year degree or equivalent experience in consumer lending or financial services preferred 1-3 years of direct experience in loan origination or financial services Strong knowledge of lending practices, credit analysis, and account opening procedures Ability to manage multiple loan requests while providing excellent member service High integrity and professionalism when handling confidential financial data Excellent verbal and written communication skills Strong interpersonal, organizational, and problem-solving abilities Proficiency in Microsoft Office and experience with loan origination or financial systems Why Town & Country Credit Union? At Town & Country Credit Union, our mission is to positively impact those we serve. With over 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace. We are guided by five core values: Do the right thing Operate with integrity Keep it simple Find a way to say yes Make a difference If you connect with these values, you'll thrive here. Benefits You'll Enjoy Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success: Competitive pay Paid holidays Generous paid time off "Dress for your day" dress code Health, dental, and vision insurance Life and disability insurance Flexible spending accounts 401(k) with employer contributions Paid volunteer time Tuition reimbursement YMCA Corporate Membership Discount or Lifestyle Spending Account If you're a motivated and service-oriented lending professional looking to grow your career with a purpose-driven credit union, apply today. Town & Country Credit Union is an Equal Opportunity Employer.

First Community Credit Union is seeking a full-time call center representative (Member Relations Specialist) to join our team to thoroughly and efficiently handle our members' and prospective members' financial needs. Are you looking for a rewarding career in the financial industry? Do you enjoy working as part of a customer service team and thrive in leadership roles? Would you like to work for a flourishing credit union in a supportive work environment? If so, please read on! As a Member Relations Specialist, you realize the importance of extending excellent customer service to members and prospective members and how that impacts the growth of our credit union. You exude a professional and courteous attitude as you interact with members and fellow employees while troubleshooting and resolving issues. You focus on keeping the department's abandoned call rate low by promptly handling incoming calls and recognizing opportunities to share your knowledge about new and existing credit union products and services. This helps our team reach established growth targets. QUALIFICATIONS Six months customer service experience Ability to handle personal, sensitive information professionally Strong critical thinking skills with an emphasis on accuracy Focused with an ability to prioritize multiple tasks Are you passionate about customer service? Are you tactful and diplomatic? Are you a detail-oriented person with excellent follow-through? Are you ready to contribute your talents and energies to strengthening the quality of our credit union? If so, then you might just be perfect for this customer service position! At FCCU we are growing a family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. Our leadership team encourages growth and advancement in your career. We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision, as well as Aflac accident, hospital indemnity and critical illness. Employees also have the opportunity for 2 different bonuses annually. While we know benefits are highly important, we also recognize and support the value of a family and work life balance. The typical work schedule for this position is various hours Monday-Friday 8am-5pm. We offer a competitive salary and excellent benefits. EOE

About FCCU FCCU is the largest credit union in the region with over a billion dollars in assets. We are a growing family of employees who succeed both personally and professionally. We offer competitive total compensation, technical and leadership development, and opportunities for industry and community involvement. As a credit union we are member owned. This allows us to invest in our members and the communities we serve. Through helping others achieve financial growth and giving back to our communities, you can truly fulfill the FCCU mission of Life is Better with Community. Core Values-Strengthen Community by helping members grow and thrive. Community-Our Communities define who we are "People Helping People." Integrity-We will live and work with uncompromised integrity. Passion-We will display passion in our work and service to our membership. Growth-We believe that growing both as a Credit Union and professionally as employees is imperative to our long-term success. Job Responsibilities Our goal is to meet our members' financial needs with extraordinary personal service. This passion for quality and people-focused care is also evident in how we treat our employees. Arrive each day full of energy and ready to provide unsurpassed customer service to our members while maintaining our tradition of community trust. Cheerfully and in a professional manner, you greet them in person, on the telephone, or by email and enjoy developing and nurturing relationships as you serve their financial needs. You stay busy as you efficiently process routine financial teller transactions for our new and existing members. You have opportunities to utilize your product knowledge and cross-sell financial products and services to meet their current and future financial needs. You will have the ability to open new accounts, secure retail loans, process transactions and cross-sell products and services to meet members' financial needs and increase member satisfaction. You provide engaging, personal service to members and truly care about finding real solutions to their financial needs. You are goal-oriented and always learning and improving. You take pride in being the face of FCCU and projecting a positive image to our current and prospective members alike! Qualifications High school diploma or GED Previous cash-handling preferred Ability to operate a computer, telephone and other office equipment Competitive team player, with a positive attitude willing to learn and adapt to change Ability to communication, both written and verbal Detail-oriented and able to work in a fast-paced member service environment Benefits We provide a great benefits package that includes 11 paid federal holidays, 401k match, fully paid single medical, dental and vision and much more. While we know benefits are highly important, we also recognize and support the value of a family and work life balance. Work Schedule Full time Monday-Friday and rotating Saturdays. You must complete an FCCU employment application located at ****************************** First Community Credit Union is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. (EOE, including disability/vets)

Join Our Team as a Business Banking Representative at Starion Bank!

Lead Teams. Elevate Service. Make a Daily Impact. Are you an experienced leader with a passion for delivering exceptional customer service? Town & Country Credit Union is looking for a dynamic Member Services Manager to lead our teller teams across multiple branches in the Eastern Region. This is a great opportunity to take the next step in your career with an organization that puts people first - both our members and our employees. Key Responsibilities Lead and manage teller line staff across multiple branches Oversee hiring, onboarding, training, scheduling, and performance management Promote a positive work environment that reflects our values and service philosophy Monitor branch traffic and adjust staffing levels to meet member needs Serve as a mentor and resource for Member Service Representatives Support cross-selling and relationship-building efforts in line with our Sales Cultivation Plan Track and report on branch sales and service performance Ensure compliance with operational procedures and security standards Partner with the Regional Retail Manager on branch-wide initiatives and improvements What We're Looking For High school diploma or equivalent required Minimum of 3 years of experience in financial services or retail banking At least 1 year in a supervisory or leadership role Strong leadership and communication skills Proven ability to lead a team and deliver excellent customer service Solid organizational and problem-solving skills Comfortable managing multiple locations and shifting priorities Proficiency in Microsoft Office and ability to learn internal systems quickly Why Town & Country Credit Union? At Town & Country Credit Union, our mission is to positively impact those we serve. With over 175 professionals across 10 branches in Fargo, West Fargo, Minot, Kenmare, and Stanley, we are committed to delivering value to our members and fostering a supportive, purpose-driven workplace. We are guided by five core values: Do the right thing Operate with integrity Keep it simple Find a way to say yes Make a difference If you connect with these values, you'll thrive here. Benefits You'll Enjoy Whether you're full-time or part-time, we offer a range of benefits designed to support your well-being and success: Competitive pay Paid holidays Generous paid time off "Dress for your day" dress code Health, dental, and vision insurance Life and disability insurance Flexible spending accounts 401(k) with employer contributions Paid volunteer time Tuition reimbursement YMCA Corporate Membership Discount or Lifestyle Spending Account If you're a motivated, service-driven leader ready to take on a regional management role, we'd love to hear from you. Town & Country Credit Union is an Equal Opportunity Employer.