Towne Park jobs in Baltimore, MD

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $15 per hour plus tips. Work Schedule: The work schedule for this position is part-time and full-time shifts available. Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. SUMMARY The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. ESSENTIAL FUNCTIONS Reasonable accommodations may be made to enable individuals with disabilities to perform all functions. Descriptive Statement(s) - % of Time Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35% The total amount of time for all functions of the job - 100% QUALIFICATIONS Education: High school diploma or general education degree (GED) Required Licensure, Certification, etc.: Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) Work Experience: One (1) month related experience and/or training; OR equivalent combination of education and experience Knowledge: Knowledge of principles and processes for providing customer and personal services. Skills: Ability to read and write standard English language Ability to read and comprehend simple instructions, short correspondence and memos Ability to write simple correspondence Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money Ability to understand 24 hour and military time systems Ability to understand rates applicable to time passed Ability to operate a manual transmission is highly desirable Perform parallel parking SCOPE Authority to Act: Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. Budget Responsibility: The employee has control over resources available only. WORKING CONDITIONS & PHYSICAL DEMANDS The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Lifting Requirements Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. Working Environment The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. Travel Travel of up to 5% may be required.

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life. We are looking for a dynamic and personable Housekeeping Office Coordinator to join our team. This highly visible role gives opportunity for professional conversation and has a direct impact on creating the guest experience. Why Choose Hyatt? At Hyatt, your success matters. We offer: * Health Benefits: Medical, dental, and vision insurance starting after just 30 days * Perks & Discounts: * Free and discounted room nights * Friends & family rates at Hyatt properties * Discounts on food and beverage * Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace) * Work-Life Balance: Paid time off, including new child leave * Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan * Growth Opportunities: Tuition reimbursement and robust training programs * Everyday Conveniences: Complimentary meals for employees What You'll Do: The Housekeeping Office Coordinator assists with all office duties of the housekeeping department such as payroll, ordering, etc. This position has a high level of guest phone contact. This person must demonstrate proficiency in Microsoft word and excel and have the ability to type 50-60 WPM. Excellent communication and organizational skills required. We're looking for a proactive and organized individual who thrives in a fast-paced environment to join our Housekeeping Team as the Housekeeping Coordinator. This dedicated team member will assist our Director of Housekeeping and Assistant Manager in coordinating the daily activities of our housekeeping department. As an integral part of the team, you'll play a vital role in ensuring smooth operations, excellent guest satisfaction, and a positive work environment. This position's hourly rate range is $23.00-$30.00/hr. This role is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards. Key Responsibilities: * Assist in the coordination of daily housekeeping tasks, from dispatching requests, distributing supplies, tracking maintenance issues, and handling uniforms. * Accurately bill housekeeping tasks and compile data for productivity reports. * Maintain constant communication with supervisors and housepersons on the floor to keep the team aligned. * Coordinate with outside laundry and dry-cleaning facilities for pick up and return of linens. * Support the orientation and training of new housekeeping team members, maintaining high standards of service. * Safeguard guest and team member safety by adhering to OSHA regulations and emergency procedures. * Collaborate with Front Desk, Engineering, Sales, and other departments to ensure an exceptional guest experience. * Conduct deep dives and analysis reporting related to the guest experience, not limited to: Tableau, Heat Map and Hysat * Must be able to adhere to project deadlines or ask for additional time to complete as needed * Stay calm and organized, even during stressful situations, to keep operations running seamlessly. * Must be able to adhere to confidentiality within the department, which includes, but may be limited to colleague pay * Assist with scheduling, assignments, and the distribution of important information. * Be an ambassador of the hotel, upselling services, providing information, and addressing any guest concerns with care and efficiency.

Join us for this incredible opportunity at Hyatt Regency Washington on Capitol Hill, just steps away from the U.S. Capitol building. Not only will you be part of a great hotel team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! The Room Attendant is responsible for maintaining the cleanliness of the guest rooms assigned. Our hotel has recently undergone an extensive renovation and we are incredibly excited for our guests to experience our wonderful hotel. We are looking for someone that has a strong desire to take great care of our guests and these beautiful new rooms. Previous cleaning experience as well as the ability to communicate with guests strongly preferred. This person must be available to work any day of the week including weekend and holidays, and be flexible to work any time between 8:00am - 11:30pm. The hourly rate for this position is $21.7463 per hour, with increases at six months and one year. Benefits available with this position include: + Medical / Dental / Vision Insurance + Life Insurance + Pension and 401k + Paid vacation, sick days, and holidays + Paid family bonding time and adoption assistance Additional perks include: + Free room nights after 90 days, discounted and friends & family room rates immediately + Tuition reimbursement + Free meal during the workday + Employee Stock Purchase Plan + Discounts at various retailers + Growth potential locally and throughout the country All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** + A true desire to satisfy the needs of others in a fast-paced environment + Ability to lift, push, and pull a moderate weight + Attention to detail + Good time management + Willingness to assist guests and fellow colleagues + Previous housekeeping experience preferred + Availability to work any day of the week including weekend and holidays, and be flexibility to work any time between 8:00am - 11:30pm **Primary Location:** US-DC-Washington **Organization:** Hyatt Regency Washington on Capitol Hill **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** WAS007825 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Join us for this incredible opportunity to be part of our Banquets team at the Hyatt-managed Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a talented team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. The Director of Banquet Operations is responsible for leading the entire Banquet and Event Set-Up operation, effectively and proactively monitoring the daily functions of the department. This includes providing support and guidance to the Events team, as well as working and communicating closely with all hotel departments to ensure a successful event resulting in a positive guest experience. The Director of Banquet Operations' responsibilities may include but are not limited to: + Support and Manage the Banquet, Event Set-Up, and Banquet Beverage teams while working closely with the Assistant Director of Operations and other hotel departments. + Supervise, Empower, Lead, Coach and Motivate the teams including captains, food servers, and set-up housepersons towards achieving exceptional guest service results and complete colleague engagement. + Assist the hotel in reaching top service scores on our Meeting Planner surveys. + Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. + Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications. + Responsible for proactively reviewing staffing and equipment needs. + Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Events, Event Set-Up, and Beverage. + Responsible for maintaining a high energy, positive, and professional attitude. + Responsible for developing innovative and creative décor for Banquet function space. + Responsible for short and long term banquet functions in the front and back of the house. + Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training, development, promotion, and continuous reinforcement. + Administrative tasks include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions. + Performing daily walk-throughs in Banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards. + Ability to develop ideas for special events and holiday functions. The salary range for this position is $83,600 to $94,000. Benefits available with this position include: + Medical / Dental / Vision insurance + 401k + Retirement Savings Plan (RSP) + Basic Life insurance + Paid vacation, sick days, new child leave, and holidays + Paid family bonding time and adoption assistance Additional perks include: + Free room nights after 90 days, discounted and friends & family room rates immediately + Tuition reimbursement + Free meal during the workday + Employee Stock Purchase Plan + Discounts at various retailers + Growth potential locally and throughout the country All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** + Full-time management position that requires full flexibility, including the ability to work weekends, holidays, and a varied schedule + A true desire to understand and anticipate the needs of others in a fast-paced environment + Refined verbal and written communication skills + Must be proficient in general computer knowledge + Candidates should be extremely creative, innovative, detail oriented, and organized + Hotel experience and a thorough understanding of all levels of banquet service preferred + Previous experience as a Banquet Manager/Assistant Manager preferred + Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service **Primary Location:** US-DC-Washington **Organization:** Grand Hyatt Washington **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Banquets **Req ID:** WAS007807 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Security Officer is responsible for the oversight of the safety and security of the hotel guests and employees. This person will follow safety and security standards and complete incident reports as required. This role will also support guest services; guest requests, luggage, room attendant requests. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life. We are looking for a Staff Accountant to join our team that will support Director of Finance/Assistant Director of Finance with all accounting processes at the hotel. Why Choose Hyatt? At Hyatt, your success matters. We offer: * Health Benefits: Medical, dental, and vision insurance starting after just 30 days * Perks & Discounts: * Free and discounted room nights * Friends & family rates at Hyatt properties * Discounts on food and beverage * Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace) * Work-Life Balance: Paid time off, including new child leave * Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan * Growth Opportunities: Tuition reimbursement and robust training programs * Everyday Conveniences: Complimentary meals for employees What You'll Do: Key Responsibilities * Prepare and review all journal vouchers, month-end reports and reconciliations * Participate in monthly financial reviews and assist with the presentation of these reports. * Assist with Accounts Payable, Accounts Receivable, Income Audit, Income Journals, and General Cashier tasks. * Assist and help oversee hotel on-site accounting functions to ensure proper fiscal management, timely and accurate reporting and analysis for the hotel. * Systems administration, G/L account reconciliations, inventories, and monthly closing responsibilities. * Assist Management with completing the year-end audit process. Participate in and respond to auditor requests to ensure total hotel compliance. * Help prepare all monthly and annual financial statements. Investigate, review and analyze the variance explanations, involving the department staff in this process. Take initiative to manage trouble shooting for respective cost controls and revenue enhancement. * Assist with special reporting and analysis projects. * Maintain contracts for hotel as well as updating COI's for vendors. The hourly starting rate range for this position $23.00-$28.00/hour. This position is eligible to earn overtime, shift differentials and premium pay under certain circumstances, tips, commissions, service charges, or incentive awards.

We believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine at Hyatt Regency Washington on Capitol Hill in our warm, respectful, and inclusive hotel. The Chef de Cuisine will focus on the culinary offerings in our restaurant, bar, and in-room dining. This person will work with our Executive and Executive Sous Chefs to create a menu that will set us apart from other restaurants in the area. Responsibilities include: * Support senior leadership by developing and assuming key management responsibilities * Develop and implement creative menu items that adhere to Hyatt brand standards * Plan, coordinate, & execute special events and functions * Manage kitchen and stewarding colleagues through engagement, scheduling, payroll, training, coaching, evaluating, and hiring * Lead and coach the team towards achieving exceptional guest service scores and colleague satisfaction * Monitor food production, ordering, cost, quality, and consistency on a daily basis ensuring financial performance and control * Ensure proper safety and sanitation of all kitchen facilities and equipment * Organize and facilitate departmental meetings, training, and goal setting The salary range for this position is $76,700 to $86,300 commensurate with experience. Benefits available with this position include: * Medical / Dental / Vision insurance * 401k * Retirement Savings Plan (RSP) * Basic Life insurance * Paid vacation, sick days, new child leave, and holidays * Paid family bonding time and adoption assistance Additional perks include: * Free room nights after 90 days, discounted and friends & family room rates immediately * Tuition reimbursement * Free meal during the workday * Employee Stock Purchase Plan * Discounts at various retailers * Growth potential locally and throughout the country All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Join us for this incredible opportunity at the Hyatt Regency Washington on Capitol Hill, just steps away from the U.S. Capitol building. Not only will you be part of a great hotel, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! The Lobby Porter / Public Areas Attendant is responsible for maintaining the cleanliness of the hotel in our public spaces. This person must have exceptional communication skills as well as superior guest service abilities. This position is fast-paced with constant customer interaction and requires the ability to push, pull, and lift a moderate weight. This person must be available to work any day of the week with the flexibility to work any time between 7:00am - 11:30pm, including weekends and holidays. The hourly rate for this position is $21.7463 per hour, with an increase at six months and another at one year. Benefits available with this position include: + Medical / Dental / Vision Insurance + Life Insurance + Pension and 401k + Paid vacation, sick days, and holidays + Paid family bonding time and adoption assistance Additional perks include: + Free room nights after 90 days, discounted and friends & family room rates immediately + Tuition reimbursement + Free meal during the workday + Employee Stock Purchase Plan + Discounts at various retailers + Growth potential locally and throughout the country All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** + The ideal candidate has exceptional communication skills as well as superior guest service abilities. + Candidate must be able to walk/stand for extended periods of time and push, pull, and lift a moderate weight. + Must be available to work a flexible schedule that will include mornings, mid shifts, and evenings without restriction on days, including weekends and holidays. **Primary Location:** US-DC-Washington **Organization:** Hyatt Regency Washington on Capitol Hill **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Housekeeping/Laundry **Req ID:** WAS007828 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Join us for this incredible opportunity at Hyatt Regency Washington on Capitol Hill. Not only will you be part of a great Engineering team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! A building Mechanic will be responsible for shift coverage and must possess strong trouble-shooting skills with specialties in kitchen equipment, electrical, plumbing, and welding. This person may also work in guest rooms, meeting space, front of the house areas, and back of the house areas including kitchen, laundry, electrical, mechanical, and HVAC systems. A Mechanic will also perform preventative maintenance on major equipment and systems, using a Windows-based computer system. Ability to read blueprints and schematics is also preferred. A minimum of four years building maintenance experience is preferred. A strong working knowledge of all major building systems, including life-safety systems, is required for this position. Good communications skills are necessary. The hourly rate for this position is $47.52. Benefits available with this position include (some through the Union): + Medical / Dental / Vision Insurance + Pension + Paid vacation, sick days, and holidays + Paid family bonding time and adoption assistance Additional perks include: + Free room nights after 90 days, discounted and friends & family room rates immediately + Tuition reimbursement + Free meal during the workday + Employee Stock Purchase Plan + Discounts at various retailers + Growth potential locally and throughout the country All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** + Good working knowledge of kitchen equipment, electrical, plumbing, and welding tasks + Good customer service and communication skills are required + Ability to use hand tools and power tools is required + Ability to work without direct supervision + Ability to multitask and prioritize assignments + Ability to stand for long periods of time and walk moderate distances + Ability to lift, pull, and push a moderate weight around 50 pounds + Must be a team player but able to work independently as well **Primary Location:** US-DC-Washington **Organization:** Hyatt Regency Washington on Capitol Hill **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Engineering/Facility Maintenance **Req ID:** WAS007830 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

At Hyatt, we care for people so they can be their best. Our commitment to care begins with you, our colleagues because you are the heart of Hyatt. We create an inclusive environment that prioritizes your well-being, fosters growth, and helps you thrive both personally and professionally. At Hyatt, empathy is not just a value, it's a way of life. We are looking for a dynamic and experienced Assistant Front Office Manager to support our property's Rooms operations. This management position plays a critical role in providing efficient service and meaningful experiences. Why Choose Hyatt? At Hyatt, your success matters. We offer: * Competitive Salary: $56,750-67,050/year * Health Benefits: Medical, dental, and vision insurance starting after just 30 days * Perks & Discounts: * Free and discounted room nights * Friends & family rates at Hyatt properties * Discounts on food and beverage * Exclusive savings on tech, wellness apps, and more (e.g., Apple, AT&T, Headspace) * Work-Life Balance: Paid time off, including new child leave * Retirement Support: 401(k) matching (up to 4%) and employee stock purchase plan * Growth Opportunities: Tuition reimbursement and robust training programs * Everyday Conveniences: Complimentary meals for employees What You'll Do Here: The Assistant Front Office Manager is an assistant department head role responsible for the strategic vision, operational execution, and financial performance of all areas of the Front Office: Front Desk, Guest Services and PBX. The successful candidate will drive revenue growth, optimize profitability, and ensure an exceptional and consistent guest experience across all interdepartmental areas. Key Responsibilities Operational Excellence * Supports and Manages the Front Office while working with the other hotel departments. Leadership responsibilities may also include other Operational area of the hotel. * Supervise, Empower, Lead, Coach and Motivate the team including Front Office Leads achieving exceptional guest service results and complete associate engagement * Ability to assist the hotel in reaching top box service scores on our Meeting Planner surveys. Ensure thorough communication and understanding with guests and other departments by reviewing Group Resumes and Hysat verbatims. * Responsible for proactively reviewing staffing and equipment needs * Responsible for ensuring coordination and execution of the Guest Arrival and Departure experience. * Responsible for and assisting with department scheduling and payroll * Performing daily walk-throughs in within the department to ensure safety and Hyatt Corporate standards * Ability to develop ideas for special events and holiday functions * Monitor inventory, control purchasing, and manage supplier relationships to maximize product quality and cost-effectiveness. * Coordinates with the sales and events team to align flawless execution for Meeting Planner arrival experience * Upholds impeccable standards of service for an exceptional guest experience. * Responsible for working alongside the Front Office Manager for creation and execution of lobby activations * Responsible for working alongside the Front Office Manager ensuring our Upselling program is current and engaged * Implement procedures to increase guest and employee satisfaction * Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality * Coach and counsel employees to reflect Hyatt service standards and procedures Financial Performance * Analyze financial and operational data, including point-of-sale reports, to implement strategies that increase revenue and profitability. * Administrative tasks may include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory * Creates and implements strategies to drive revenue across the Rooms Division. * Work with Revenue and Reservation to ensure the hotel selling strategy is optimized. * Optimize staff scheduling to ensure adequate coverage while managing labor costs effectively. * Responsible for working alongside Front Office Manager for proactive communication, proficiency and effective results as related to Project Olympia Guest and Client Relations * Serve as the primary point of contact for high-profile clients during the execution phases fostering strong relationships and ensuring contractual obligations are met. * Monitor guest satisfaction feedback through various channels, implementing corrective action plans to improve service performance. * Analyzes guest feedback through comment cards, online reviews, and direct communication to continuously improve service delivery and guest satisfaction. Develops and implements long-term business strategies for Front Office and Rooms Division. * Ensures that all event spaces, restaurant, restaurant kitchen, and equipment are clean operational. Compliance and Safety * Enforce all health, safety, and sanitation standards according to local, state, and federal regulations.

The Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department. This includes inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. Minimum of 1-year hotel experience and excellent communication skills, as well as basic computer skills. Prior supervisory experience preferred. View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

The Chief Engineer is responsible for the oversight of the operation of the hotel. This includes the inside as well as the outside of the building. This person must be knowledgeable in HVAC, Refrigeration, and Electrical Engineering. **Salary Range** : $70,600 to $90,000 $70,600 to 79,000 **Qualifications** : + Previous commercial building experience preferred + Previous leadership experience **Primary Location:** US-DC-Washington **Organization:** Park Hyatt Washington **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Engineering/Facility Maintenance **Req ID:** WAS007803 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Join us for this incredible opportunity to be part of our Sales and Events team as our Events Manager at Park Hyatt Washington! Not only will you be a part of an elite luxury service team, but you will get to be part of a company that earned the 3 rd spot on Fortune's 2023 Most Admired Companies list! At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. The Event Manager is an individual who has experience in the sales process and function of a hotel. This person has an assigned quota and is also responsible for handling both local catering and group sales groups. This position is responsible for solicitation of new business, handling inquiries, and servicing converted groups. The Event Sales Manager is responsible for selling and servicing Corporate and Social events with or without sleeping rooms and ensuring group and meeting planner satisfaction. This position will require experience with contract negotiations, event planning, menu selection, and servicing groups as it relates to catering and convention services. Primary sales efforts are in Banquet Food & Beverage, Meeting Room Rental, menu upsells, and special VIP requests. Duties also include contract review and facilitating communication before, during, and post event with pertinent hotel staff to ensure a high level of service. This individual will also be responsible for preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizing Hyatt systems to provide Banquet Event Orders and generate group billing estimates, and coordinating customer service requests required by the client. Event Sales Managers will also conduct hotel tours, maintain strong customer relationships, participate and may lead event meetings, sales, and other staff meetings. The Events Manager also works as a team member with the sales and catering staff and in close contact with assigned Administrative Assistant and other support staff. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture. **Qualifications:** + A true desire to satisfy the needs of others in a fast-paced environment + Refined verbal and written communication skills + Must be proficient in general computer knowledge + Candidates should be extremely detail oriented and organized + Prefer candidate has completed PSS + Experience with luxury weddings/social events/fine dining + A minimum of 1-3 years of hotel sales or comparable experience preferred + Prefer completion of a Hyatt Corporate Management Training Program or equivalent training + Prefer selling, negotiating, business writing and presentation skills training **Salary Range:** $61,800 to $75,000 **We offer excellent benefits:** + Medical, Dental and Vision Insurance after only 30 days + Free room nights, Discounted and Friends & Family Room Rates + Discounted F&B when staying at Hyatt Hotels + 401(k) Retirement Matching Plan (up to 4%) + Paid Time Off including new child leave! + Highly competitive salaries and incentives + Tuition Reimbursement + Training programs + Complimentary Employee Meals + Employee Stock Purchase Plan + Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more **Primary Location:** US-DC-Washington **Organization:** Park Hyatt Washington **Pay Basis:** Yearly **Job Level:** Full-time **Job:** Catering/Event Planning **Req ID:** WAS007794 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Join us for this incredible opportunity at the Hyatt Regency Washington on Capitol Hill hotel in our reimagined and renovated Article One Lounge. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bartenders are responsible for providing libations, offering customized recommendations, and showing great care to our guests. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar. This position offers opportunity for casual conversation, creativity, and allows for building on one's style and previous bartending experiences. Candidates must have an understanding of state and local serving guidelines. We are looking for someone with the flexibility to work any day of the week including weekends and holidays, typically between the hours of 11:00am - 1:00am on Saturday/Sunday and 1:00pm - 1:00am Monday-Friday. The hourly rate for this position is $22.47 per hour, with increases at six months and one year. Benefits available with this position include: + Medical / Dental / Vision Insurance + Life Insurance + Pension and 401k + Paid vacation, sick days, and holidays + Paid family bonding time and adoption assistance Additional perks include: + Free room nights after 90 days, discounted and friends & family room rates immediately + Tuition reimbursement + Free meal during the workday + Employee Stock Purchase Plan + Discounts at various retailers + Growth potential locally and throughout the country All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** + A true desire to satisfy the needs of others in a fast-paced environment + Refined verbal communication skills + Prior bartending experience and liquor knowledge is strongly preferred + Must have physical stamina to lift moderate amounts of weight + Availability to work in the afternoon and evening any night of the week including weekends and holidays **Primary Location:** US-DC-Washington **Organization:** Hyatt Regency Washington on Capitol Hill **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Bars/Restaurants/Outlets **Req ID:** WAS007831 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

Join us for this incredible opportunity to be part of our Banquets team at the Hyatt-managed Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a talented team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture. The Director of Banquet Operations is responsible for leading the entire Banquet and Event Set-Up operation, effectively and proactively monitoring the daily functions of the department. This includes providing support and guidance to the Events team, as well as working and communicating closely with all hotel departments to ensure a successful event resulting in a positive guest experience. The Director of Banquet Operations' responsibilities may include but are not limited to: * Support and Manage the Banquet, Event Set-Up, and Banquet Beverage teams while working closely with the Assistant Director of Operations and other hotel departments. * Supervise, Empower, Lead, Coach and Motivate the teams including captains, food servers, and set-up housepersons towards achieving exceptional guest service results and complete colleague engagement. * Assist the hotel in reaching top service scores on our Meeting Planner surveys. * Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders. * Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications. * Responsible for proactively reviewing staffing and equipment needs. * Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Events, Event Set-Up, and Beverage. * Responsible for maintaining a high energy, positive, and professional attitude. * Responsible for developing innovative and creative décor for Banquet function space. * Responsible for short and long term banquet functions in the front and back of the house. * Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training, development, promotion, and continuous reinforcement. * Administrative tasks include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions. * Performing daily walk-throughs in Banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards. * Ability to develop ideas for special events and holiday functions. The salary range for this position is $83,600 to $94,000. Benefits available with this position include: * Medical / Dental / Vision insurance * 401k * Retirement Savings Plan (RSP) * Basic Life insurance * Paid vacation, sick days, new child leave, and holidays * Paid family bonding time and adoption assistance Additional perks include: * Free room nights after 90 days, discounted and friends & family room rates immediately * Tuition reimbursement * Free meal during the workday * Employee Stock Purchase Plan * Discounts at various retailers * Growth potential locally and throughout the country All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Join us for this incredible opportunity at Grand Hyatt Washington located in downtown Washington, D.C. Not only will you be part of a great team and hotel, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! A General Maintenance Engineer will be responsible primarily for general maintenance and repairs in guest rooms, meeting space, and front of the house areas. Guest room and public area entry-level preventative maintenance are included. A General Maintenance Engineer may also perform some repairs on mechanical, electrical, kitchen, and laundry equipment, and good communication skills are required. This person must have the flexibility to work any day of the week including weekends and holidays, and the ability to work a varied schedule typically between 7:00am - 11:30pm. The hourly pay range for this position is $20.00 - $25.01 commensurate with experience. Benefits available with this position include: + Medical / Dental / Vision Insurance + 401k + Retirement Savings Plan (RSP) + Basic Life Insurance + Paid vacation, sick days, new child leave, and holidays + Paid Family Bonding Time and Adoption Assistance Additional perks include: + Free room nights after 90 days, discounted and friends & family room rates immediately + Tuition reimbursement + Free meal during the workday + Employee Stock Purchase Plan + Discounts at various retailers + Growth potential locally and throughout the country All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. **Qualifications:** + Building maintenance experience or experience in a hotel is preferred + Good customer service skills are required + A true desire to satisfy the needs of others in a fast-paced environment + Ability to communicate clearly and professionally **Primary Location:** US-DC-Washington **Organization:** Grand Hyatt Washington **Pay Basis:** Hourly **Job Level:** Full-time **Job:** Engineering/Facility Maintenance **Req ID:** WAS007817 Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you! View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.

At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Guest Service Attendants assist with Bell/Door and Driver duties. This individual is in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It's important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations. This individual will also be responsible for the Shuttle Vehicle. They will drive guests a short radius around the hotel to local business, maintain the shuttle services (gas/maintenance/cleanliness) and ensure guests a safe and friendly experience to their destination. Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you. This is not your typical career opportunity. This is the Hyatt Touch.

**_At Towne Park, it's more than a job, you can make an impact._** A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here (***************************************************************************************************************** for important notices that may be applicable to you. For more information about our privacy policy, please click here (********************************************************************************************************************** . **Job Details** **Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay for this position is $15 per hour plus tips. **Work Schedule:** The work schedule for this position is part-time overnight shifts 11pm-7am. **Benefits:** Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan. Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms. Seasonal and temporary roles are not eligible for benefits outlined above. **SUMMARY** The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure. **ESSENTIAL FUNCTIONS** **Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.** **Descriptive Statement(s) - % of Time** Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25% Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10% Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20% Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10% Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35% **The total amount of time for all functions of the job - 100%** **QUALIFICATIONS** **Education:** + High school diploma or general education degree (GED) **Required Licensure, Certification, etc.:** + Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable) **Work Experience:** + One (1) month related experience and/or training; OR equivalent combination of education and experience **Knowledge:** + Knowledge of principles and processes for providing customer and personal services. **Skills:** + Ability to read and write standard English language + Ability to read and comprehend simple instructions, short correspondence and memos + Ability to write simple correspondence + Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization + Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money + Ability to understand 24 hour and military time systems + Ability to understand rates applicable to time passed + Ability to operate a manual transmission is highly desirable + Perform parallel parking **SCOPE** **Authority to Act:** + Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department. **Budget Responsibility:** + The employee has control over resources available only. **WORKING CONDITIONS & PHYSICAL DEMANDS** _The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._ **Physical Requirements** While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. **Lifting Requirements** Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. **Working Environment** The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes. **Travel** Travel of up to 5% may be required. Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.