District Manager - Providence Health Care - Must Reside in Southern California
Operations manager job at Towne Park
At Towne Park, it's more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $150,000-165,000.
Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
Paid Time Off: Employees accrue 0.0654 hours of PTO per hour worked up to a maximum of 136 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
SUMMARY
The District Manager directly oversees a specific Towne Park district and is responsible for district performance for financial, guest satisfaction, client satisfaction and business development objectives. The District Manager works closely with the Vice President of Operations/Regional Director (depending on division) to ensure that corporate initiatives and Towne Park cultural perspectives are incorporated within the district's operations.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains knowledge of operational requirements and business reporting procedures affecting operational functions and ensures Towne Park policies, procedures, and reporting are in compliance throughout the district. Directs the activities and effectiveness of Account Managers and other district support to meet company and client objectives. Assigns and trains managers in all aspects of their responsibilities to properly run a contract site in accordance with contractual obligations, legal obligations and the policies of Towne Park - 25%
Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance within the district. Assesses work processes regularly to ensure functionality and efficiency. Conducts weekly district staff meetings and other meetings as needed. Ensures that all Account Managers meet deadlines for forecasting and reporting the proper information to corporate accounting for closing each month's business accurately - 25%
Works closely with managers to help them understand how to improve the performance of their sites. Ensures Account Managers understand and meet the expectations of both clients and Towne Park. Collaborates with the Sales department to identify, pursue, and secure business development opportunities - 25%
Maintains regular contact with Account Managers to determine their progress in meeting the essential goals and objectives of staffing and scheduling at their sites. Meets regularly with the Manager of Talent Operations to analyze labor trends and staffing levels to accurately forecast staffing needs. Partners with Talent Team in the administration of the district's recruitment initiatives. Participates in the recruitment and development of management talent to support growth and succession planning within the district and throughout the company - 25%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
Bachelor's degree from a four-year college or university
Required Licensure, Certification, etc.:
N/A
Work Experience:
Minimum of seven (7) years of related experience and/or training; OR
Equivalent combination of education and/or experience
Knowledge:
Knowledge of general business practices including accounting, human resources and client relations
Skills:
Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines
Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word, PowerPoint and Outlook) and various technology applications
Written and verbal communication skills to effectively address all levels within the organization
Ability to exercise considerable judgment and discretion in dealing with matters of significance for the company
Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
SCOPE
Authority to Act:
Performs duties independently with minimal supervision, operating from specific and definite directions and instructions. Decisions are of a routine nature made within prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.
Budget Responsibility:
The employee has authority to develop. Manage and control a department(s) budget.
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
Travel
Travel of up to 50% may be required.
Auto-ApplySenior Manager, Technology and Operations Integration
Newport Beach, CA jobs
CULTIVATE A BETTER WORLD
Food served fast does not have to be a typical fast-food experience. Chipotle has always done things differently, both in and out of our restaurants. We are changing the face of fast food, starting conversations, and directly supporting efforts to shift the future of farming and food. We hope you will join us as we continue to learn, evolve, and shape what comes next on our mission to make better food accessible to everyone.
THE OPPORTUNITY
As the Senior Manager Technology and Operations Integration, you will be responsible for overseeing all operational aspects of digital and process innovation ensuring standardization of systems, tools and protocols across all restaurants enabling consistency at scale. Additionally, you will be accountable for ensuring flawless in-restaurant execution of our web/mobile ordering, delivery and catering platforms while streamlining back of house processes leveraging technology.
LOCATION
This position will be based in our Newport Beach, CA office 4 days per week (with work from home on Friday). Remote work is not available for this role.
WHAT YOU'LL DO
Establish and oversee and/or manage development, testing and implementation of back of house continuous improvement road map and all digital related initiatives. Validate and enhance restaurant SOP's and established routines.
Successfully manage complex projects and platforms requiring crossfunctional collaboration.
Oversee and/or manage programs, report progress on project plans for implementation and improvement initiatives while coordinating dependencies across key stakeholders.
Lead collaboration efforts with vendors to proactively seek out innovative solutions streamlining and optimizing back of house processes. Presents these solutions to appropriate cross-functional teams and leadership.
Drive alignment and confidently present insights and recommendations to program teams, senior leadership and restaurant teams with clarity and ease.
Attain qualitative and quantitative feedback throughout the test to hone operational processes & procedures.
Provide actionable insights and innovative solutions that balance operational and business needs.
Develop and coach direct report(s) into future leaders within the organization.
May perform other duties as assigned.
WHAT YOU'LL BRING TO THE TABLE
Bachelor's Degree (BA/BS) from 4-year college or university preferred.
5-7 years of relevant work experience in Restaurant Operations.
Experience managing vendor relationships within the restaurant or food service industry.
Experience in project management preferred.
WHO WE ARE
Chipotle Mexican Grill, Inc. (NYSE: CMG) is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. There are nearly 3,500 Chipotle restaurants in the United States, Canada, the United Kingdom, France, Germany, and Kuwait and it is the only restaurant company of its size that owns and operates all its restaurants in North America and Europe. Chipotle is ranked on the Fortune 500 and is recognized on Fortune's Most Admired Companies 2024 list and Time Magazine's Most Influential Companies. With over 120,000 employees passionate about providing a great guest experience, Chipotle is a longtime leader and innovator in the food industry. Chipotle is committed to making its food more accessible to everyone while continuing to be a brand with a demonstrated purpose as it leads the way in digital, technology and sustainable business practices. For more information or to place an order online, visit WWW.CHIPOTLE.COM.
PAY TRANSPARENCY
A reasonable estimate of the current base salary range for this position is $131,000-$183,500. You are also eligible for annual cash bonuses and equity awards based upon performance and other factors. Actual compensation offered may vary depending on skill level, experience, and/or education. Chipotle offers a competitive total rewards package, which includes medical, dental, and vision insurance, 401k, sick leave, vacation time, and much more. Visit **********************************
Chipotle Mexican Grill is an equal opportunity employer that values diversity at all levels. As a people-first company rooted in values, our purpose extends beyond serving nutritious food using real ingredients. It means hiring world-class individuals and fostering a culture that champions diversity, ensures equity, and celebrates inclusion. All qualified applicants, regardless of personal characteristics, are encouraged to apply.
Qualified applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. Please contact ADAaccommodations@chipotle.com if you need an accommodation due to a disability to complete an application, job interview, and/or to otherwise participate in the hiring process.
This email does not respond to non-accommodations related requests.
Sr. Field Ops Support Manager
San Jose, CA jobs
Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites.
Who We Are
Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.
We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence-performing our best to bring world-class entertainment to our guests.
What We Look For
Total rock stars. We're on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.
We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you?
What To Expect
We're a billion-dollar company with the soul of a start-up, which means we're a tight-knit team that moves quickly. Each day brings something new and unexpected-and this is where we thrive. We dream big and so should you. If you're ready to collaborate, innovate, own your projects, and think outside the lanes, then it's time for us to talk.
Check Us Out!
SUMMARY: The Senior Field Operations Support Manager plays a critical role in supporting the company's mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Senior Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:
Identify training and performance support needs across locations.
Coach management teams to facilitate effective training for their staff, including on-the-job development.
Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards.
Support implementation and adoption of new technology tools to enhance operational efficiency.
Mentor, coach Field Operations Support Managers.
Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment.
Collaborate cross-functionally with other departments to support training initiatives.
Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
Provide feedback to employees and managers to support ongoing development.
Support special projects and ongoing operational needs as assigned.
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
Extensive regional travel is required.
Office-Based Support
Serve as subject matter expert (SME) for all operational company processes.
Conduct post-project evaluations to assess success and identify best practices.
QUALIFICATIONS: The Senior Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. The Senior Field Operations Support Manager must have background in mentoring, coaching, developing and leading. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Manager experience required and multi-until manager experience preferred. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.
EDUCATION AND/OR EXPERIENCE: High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com .
The approximate pay rate for this position is $75,000 - 85,000 annually plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Our company culture reflects our commitment to world-class entertainment. We're more than just coworkers; we're a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
Sr. Field Ops Support Manager
Anaheim, CA jobs
Requires extensive travel, typically 80 percent or higher, to support projects across multiple sites.
Who We Are
Creative. Intelligent. Driven. Those are just a few of the qualities embodied by our all-star corporate team.
We're a diverse group of associates representing various ages, interests, backgrounds, and levels of experience. But the one thing we all have in common is an unwavering commitment to excellence-performing our best to bring world-class entertainment to our guests.
What We Look For
Total rock stars. We're on the hunt for initiators, problem-solvers, and creative “can-do” professionals who are ready to work hard, be bowled, and have fun.
We want honest, ambitious, thoughtful leaders who know that sometimes the best ideas come from the most unlikely sources. Think that's you?
What To Expect
We're a billion-dollar company with the soul of a start-up, which means we're a tight-knit team that moves quickly. Each day brings something new and unexpected-and this is where we thrive. We dream big and so should you. If you're ready to collaborate, innovate, own your projects, and think outside the lanes, then it's time for us to talk.
Check Us Out!
SUMMARY: The Senior Field Operations Support Manager plays a critical role in supporting the company's mission of putting people first and delivering a world-class, one-of-a-kind hospitality experience. The field-based training team partners with operations to train and support hourly and management associates on company processes, operational standards, and service excellence. The Senior Field Operations Support Manager ensures consistent execution, guest satisfaction, and team development while fostering a culture of hospitality, fun, and continuous learning. The candidate must be a dynamic individual with a hospitality background and a people-centric personality.
ESSENTIAL DUTIES AND RESPONSIBILITIES: Primary duties and responsibilities include, but are not limited to the following:
Identify training and performance support needs across locations.
Coach management teams to facilitate effective training for their staff, including on-the-job development.
Partner with Regional Vice Presidents, District Managers, and Area Managers to align on training standards, operational goals, leadership development, and manager training.
Train, retrain, and develop in-location associates to ensure consistent high performance and adherence to company standards.
Support implementation and adoption of new technology tools to enhance operational efficiency.
Mentor, coach Field Operations Support Managers.
Develop selected locations to meet company standards for certification as training centers; conduct validation visits and provide ongoing coaching to ensure compliance and excellence.
Conduct field audits to assess and ensure operational excellence, while supporting teams in meeting revenue targets and driving sales performance.
Motivate team members through coaching and engagement strategies to foster a productive and goal-driven work environment.
Collaborate cross-functionally with other departments to support training initiatives.
Develop instructional outlines and utilize appropriate teaching methods such as individual training, group instruction, lectures, demonstrations, workshops, and meetings where needed.
Provide feedback to employees and managers to support ongoing development.
Support special projects and ongoing operational needs as assigned.
Ability to work varying shifts, weekends, holidays, and extended workdays to support business needs.
Extensive regional travel is required.
Office-Based Support
Serve as subject matter expert (SME) for all operational company processes.
Conduct post-project evaluations to assess success and identify best practices.
QUALIFICATIONS: The Senior Field Operations Support Manager should have a strong background in hospitality or training with exceptional communication and presentation skills. The Senior Field Operations Support Manager must have background in mentoring, coaching, developing and leading. They must be capable of delivering high-quality results under tight deadlines and demonstrate both an outgoing personality and a disciplined work ethic. Manager experience required and multi-until manager experience preferred. Proficiency in Microsoft Outlook, Word, Excel, PowerPoint, and Teams is required.
EDUCATION AND/OR EXPERIENCE: High school diploma. Two to three years in hospitality, training, or a managerial role. Proven experience in implementing training programs for frontline and/or management staff. Experience with performance coaching, leadership development, and hospitality service standards is highly valuable.
Who We Are
Lucky Strike Entertainment, formerly Bowlero Corp, is one of the world's premier location-based entertainment platforms. With over 360 locations across North America, Lucky Strike Entertainment provides experiential offerings in bowling, amusements, water parks, and family entertainment centers. The company also owns the Professional Bowlers Association, the major league of bowling and a growing media property that boasts millions of fans around the globe. For more information on Lucky Strike Entertainment, please visit ir.luckystrikeent.com .
The approximate pay rate for this position is $75,000 - 85,000 annually plus bonus. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to background, knowledge, skills, and abilities as well as geographic location of the position.
Our company culture reflects our commitment to world-class entertainment. We're more than just coworkers; we're a tight-knit community of colleagues and friends. Join a team that works hard, plays hard, and enjoys some seriously fun perks.
Lucky Strike Entertainment offers performance-based incentives and a competitive total rewards package which includes healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. More details regarding benefits are available here: ************************************
Senior Director of Operations
Lexington, KY jobs
🌟 Ready to Lead a Culinary Revolution in Healthcare in Lexington, Kentucky?
# Sign-On Bonus # Relocation Provided
If you're a visionary leader with a passion for food and innovation, this is your moment!
We're seeking a Senior Director of Dining Services to transform the dining experience at a large, multi-campus healthcare facility in Lexington, Kentucky.
This isn't just a job-it's a chance to redefine what healthcare dining can be.
👑 Your Role:
Lead a team of 200+ passionate professionals and 12 salaried managers, all while driving client satisfaction, profitability, and talent development.
💰 Salary: $90,000-$110,000
🎁 PLUS:
✨ $15,000 Sign-On Bonus
✨ Annual Bonus Potential
✨Location- Lexington, KY --- Relocation Assistance provided!
✅ What You'll Do:
💡 Deliver top-tier dining experiences while staying on budget.
🍲 Ensure superior food quality and cutting-edge safety standards.
🤝 Build strong client partnerships and foster collaboration.
🌱 Champion professional growth for your team.
🔍 Be the face of innovation in healthcare dining.
🎯 What We're Looking For:
🎓 Bachelor's degree (or equivalent experience).
🏅 5+ years of leadership experience-healthcare food service preferred.
📊 Expertise in food trends, P&L management, and operational excellence.
✅ ServSafe certification? That's a plus!
🔮 A proactive, forward-thinking leader ready to inspire.
🎉 Perks & Benefits:
🏥 Medical, Dental, Vision coverage.
💼 Retirement plan, flexible time off, and paid parental leave.
🎁 Holiday and personal leave.
🛍 Shopping discounts, wellness programs, pet insurance, and more!
Operations Manager
Houston, TX jobs
The ideal candidate will have an ability to create and maintain an efficient system of operation to support the business needs. The opportunity is to be the operations manager in a major rotating equipment service /repair facility. The candidate should be comfortable multitasking and working cross-functionally with different business units. The ideal candidate will have previous experience in related fields.
Responsibilities
Establish and maintain business standards for accuracy, productivity and reliability
Manage the daily functions of the business
Prepare annual performance review and reevaluate processes
Ensure regulatory, compliance and legal rules are followed
Manage budget to align with goals of business
Qualifications
3+ years of experience in a similar role
Proficiency with Microsoft Office
Strong organizational and communication skills
Strong ability to multitask
Comfort working with multiple groups within business
Operations Manager
Houston, TX jobs
Are you a results-driven leader ready to make a significant impact? SERVPRO Team Wilson is seeking an experienced and dynamic Operations Manager to lead our Mitigation and Emergency Response team in Houston, TX.
This is a key leadership role, reporting directly to the Director of Operations, where you will drive profit, build a strong culture, and ensure excellent service delivery.
What You'll Do:
Lead and develop a team of 12-15 operations staff members, galvanizing them to meet production expectations.
Drive budget and profit initiatives utilizing the
ACDC Model
(Attract Customers; Close Deals; Deliver on Service; Collect Money).
Work closely with the Business Development Manager and Reconstruction Team Lead for operational efficiency.
Split your focus 80/20 between tactical execution and strategic growth.
Oversee 5-10 concurrent restoration projects (water, fire, mold, etc.).
The Ideal Candidate:
3+ years of progressive leadership or management experience.
Mitigation/Restoration experience is CRITICAL.
Proven track record in a service-based industry (e.g., HVAC, Pest Control).
Driven to build culture, increase profitability, and invest in people.
Possesses a servant leadership attitude with a commitment to organizational values.
Highly Preferred:
Bilingual fluency in English/Spanish.
If you are hungry for professional growth, organized, and driven by success, we want to hear from you!
Regional Director of Operations
Dayton, OH jobs
🌟 Ready to Lead, Inspire, and Make an Impact? 🌟
We're on the hunt for a Regional Director of Operations to join our powerhouse team at Morrison Healthcare, a division of Compass Group -USA, in Dayton, OH!
🔥 Think BIG. Lead BIGGER. 🔥
Are you ready to take charge of a region, inspire teams, and transform healthcare dining?
This is YOUR opportunity to make an impact with Morrison Healthcare in Dayton, OH!
📍 Location: Dayton, OH
💰 Salary: $120K-$140K (*based on skill, experience, and work history)
🚚 Relocation Assistance is available
What We're Looking For:
🎓 8+ years progressive multi-unit leadership experience
🏥 Must have multi-unit leadership experience - this role oversees a 5-hospital system in the Dayton, OH area
💼 Strong background in senior leadership roles (contract/budget management, customer service, people development)
📊 Proven track record of growing a business and leading teams
🧠 Strategic thinker with strong financial acumen
💬 Excellent communication and influencing skills
💻 Proficient in Microsoft Suite
What's in it for you?
✅ Lead and mentor amazing District Managers
✅ Drive operational excellence and financial success
✅ Build strong client relationships that truly matter
Amazing Benefits You'll Love:
💊 Medical, Dental & Vision Insurance
🛡️ Life & Disability Coverage
💰 Retirement Plan
🕐 Flexible Time Off & Paid Holidays
👶 Paid Parental Leave
🐾 Pet Insurance
🚍 Commuter Benefits
🛍️ Associate Shopping Program
💪 Health & Wellness Programs
🎉 Discount Marketplace
…and so much more!
💡 Why Morrison Healthcare?
Serving 600+ hospitals nationwide 🏥
Named one of Modern Healthcare's Top 100 Best Places to Work 🏆
Champion wellness, sustainability, and innovation every day
If you're a strategic thinker with a passion for people and performance, this is YOUR moment!
General Manager
Middletown, NY jobs
Its the dream job you never have to wake up from. At SONIC, youll whistle while you work, gaining a sense of accomplishment along the way. Youll interact with fantastic people, earn great pay, sport a cool uniform.
As a SONIC Drive-In restaurant General Manager, you are indeed a generalleading your troops in a never-ending campaign to give America an infinitely more delicious food service experience. You will be involved in training and supporting drive-in restaurant employees, ensuring that food is delivered in a clean, safe and efficient manner and our customers have an excellent experience.
Essential General Manager restaurant job duties are listed below:
Manages, trains, monitors and coaches Crew/ Team members, Carhops and Skating Carhops
Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
Adheres to and monitors employee compliance of the drive-in employee handbook, policies and practices
Performs restaurant opening and/or closing duties
Prepares employee work schedules; monitors and makes appropriate adjustments to restaurant staffing levels
Monitors and maintains restaurant inventory levels. Places orders for food, paper and other supplies within cost control procedures
Completes and maintains all drive-in restaurant employment related records and payroll records
Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
Immediately and respectfully resolves guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints
Interview and hire restaurant crew and management team members to achieve proper staffing levels
Prepare all necessary operational reports. Develop appropriate action plans to resolve unfavorable financial and/or sales trends
Develop and implement a marketing plan
Additional General Manager Requirements:
High school diploma or equivalent required. Advanced studies in business, restaurant management or related fields are preferred
Minimum of two (2) years of restaurant management experience (QSR preferred), experience running shifts without supervision
Required to work a minimum 5 day workweek with 4 closing shifts (or 4 day workweek guaranteed) including irregular hours, nights, weekends and holidays
Knowledge of recruiting, interviewing and selection practices
Knowledge of federal and state labor laws as well as local health and sanitation laws and regulations
Leadership and supervisory practices and skills; effective verbal and written communication skills
Basic accounting and computer skills
Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
Problem solving, decision-making and conflict-resolution skills
Willingness to abide by the appearance, uniform and hygiene standards at SONIC
Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bees knees, cruisin . . . you get the picture! Its downright sensational!!
All thats missing is you, so APPLY TODAY!
SONIC and its independent franchise owners are Equal Opportunity Employers.
Category Manager - Professional Services and Category Manager - Professional Services and Contingent Labor
Miami, FL jobs
Identify adequate and qualified international sources of supply for NCLH's required products and/or services. Recommend alternative products of same or better quality at a more favorable cost, in collaboration with Suppliers, Operations and sourcing specialists.
DUTIES & RESPONSIBILITIES
Develop a category strategy to achieve cost savings and improve quality and service levels by identifying opportunity areas such as product standardization and supplier consolidation.
Oversee all spend activity and purchase requests for category and determine proper action plan for all purchases that meet the Supply Chain involvement threshold.
Solicit price bids and proposals from qualified registered suppliers. Conduct comparison analysis of all bids against provided scope of work for contracted and non-contracted services.
Administer/manage contracted and non-contracted services to ensure that all contractual requirements are met by both the supplier and the organization. Ensure prices and expiration dates are accurately reflected on service POs.
Monitor actual usage of contracted service (ie agreed number of visits per year on specific vessel). Evaluate and confirm usage estimates on service POs with department heads.
Provide category related subject matter expertise when necessary.
Effectively work with functional and business groups as a trusted advisor to determine desired product/service specifications and projected demand when making recommended action plans.
Develop Strategic Supplier Relationship Management programs.
Collaborate with Spend Analysis & Reporting Team to conduct analysis for category improvement opportunities (e.g., market research) and to implement non-sourcing category projects (e.g., demand management).
Support Sourcing Specialists to lead cross-functional teams to execute strategic sourcing projects for category areas.
Ensure that NCLH has good supply market understanding and works with the business/function teams to provide input for creating innovative win-win customer and supplier strategies.
Proactively identify improvement opportunities for Beverage related products and recommend key actions to the appropriate stakeholders.
Conduct testing as per NCLH's standard operating process.
Monitor supplier performance and manage supplier relationships for key suppliers across multiple business divisions.
Perform other job-related functions as assigned.
QUALIFICATIONS
DEGREE TYPE: Bachelor's Degree
FIELD(S) OF STUDY: Business, MBA or any equivalent combinations of relevant education and work experience.
EXPERIENCE
Minimum 5 years of strategic sourcing/procurement experience, performance measurement, contract negotiation, project management, category management, business analysis, or change management experience.
2+ years of category or industry specific experience. Cruise line and Duty-Free knowledge a plus.
COMPETENCIES/SKILLS
Working knowledge of an automated logistics and purchasing system is required, preferably with MXP and SAP.
Strong knowledge of strategic sourcing methodology with pragmatism to manage exceptions.
Ability to develop category and sourcing strategies by identifying areas of opportunity.
Track record of effectively directing and leveraging procurement spend by leading global cross-functional teams.
Experience managing and maintaining strong supplier relationships.
Strong leadership presence and negotiation/contract management experience.
Knowledge and experience with best practice processes, tools, and procurement/spend systems data and analysis.
Strong interpersonal and management capabilities.
Must have strong organizational skills.
Strong problem solving, analytical and report summation, and conflict resolution skills.
Ability to apply change management and consulting skills/knowledge and expertise.
Firsthand working knowledge of strategic sourcing methodology required. Technical knowledge and expertise preferred.
Proficiency in Microsoft suite (Word, Excel, and PowerPoint), proficiency in Procure-to-Pay systems (e.g. Ariba). Team Building, technical knowledge and expertise, high degree of business acumen, management, and interpersonal skills.
To Executive Search Firms & Staffing Agencies: NCLH does not accept unsolicited resumes from any agencies. All unsolicited resumes will be considered NCLH property, and NCLH will not be obligated to pay a referral fee. This includes resumes submitted directly to Hiring Managers without contacting the NCLH Human Resources Talent Acquisition Department.
General Manager
Frankfort, IL jobs
Lead with Excellence at Green Garden Country Club in Frankfort, Illinois - General Manager Opportunity!
Do you possess a passion for cultivating exceptional member experiences and a proven track record of leadership within the hospitality or club industry? Green Garden Country Club, a well-respected and thriving institution in Frankfort, Illinois, is seeking a dynamic and results-oriented General Manager to lead our dedicated team and elevate our club to even greater success.
As General Manager, you will be the central figure in overseeing all facets of our operations, ensuring the seamless and efficient delivery of outstanding services and programs to our valued members in the Frankfort community and beyond. You will foster a welcoming and inclusive atmosphere, nurture a high-performing team, and strategically manage the club's resources to secure financial stability and long-term prosperity.
What you'll do:
Provide strategic direction: Develop and execute strategic plans, annual budgets, and operational objectives that are in harmony with the club's mission and vision for our Frankfort location.
Elevate member experience: Champion a member-first philosophy, proactively understand and address member needs specific to our Frankfort demographic, and guarantee exceptional service delivery across all departments (golf, dining, social events, etc.).
Inspire and manage the team: Recruit, train, mentor, and evaluate a talented and diverse team, fostering a collaborative and positive work environment within our Frankfort club.
Oversee comprehensive operations: Manage the daily operations of the club, encompassing golf course upkeep, food and beverage services, event coordination, membership administration, and facility maintenance at our Frankfort site.
Ensure fiscal responsibility: Develop and manage budgets, monitor financial performance, implement cost-effective strategies, and identify opportunities for revenue enhancement within the Frankfort market.
Maintain impeccable standards: Ensure adherence to all relevant laws, regulations, and club policies, upholding high standards of quality and safety at our Frankfort facility.
Cultivate strong relationships: Foster positive connections with members, staff, vendors, and the local Frankfort community.
Drive continuous improvement: Regularly assess operations, pinpoint areas for enhancement, and implement innovative solutions to enrich the member experience and operational efficiency at our Frankfort club.
What you'll bring:
Significant experience (5+ years) in a senior management role within a country club, or similar member-based organization.
Robust financial acumen and a proven ability to develop and manage budgets effectively.
Exceptional leadership, communication, and interpersonal abilities with the capacity to motivate and inspire teams.
A deep understanding of the expectations and needs of country club members.
Excellent organizational and problem-solving skills with meticulous attention to detail.
A Bachelor's degree in Hospitality Management, Business Administration, or a related field (preferred).
A genuine passion for the country club environment and a dedication to providing outstanding experiences.
Familiarity with Frankfort and the surrounding Will County community is highly desirable.
What we offer:
Green Garden Country Club in Frankfort offers a competitive salary and benefits package, along with a unique opportunity to lead a well-established and respected organization within a thriving community. You will have a significant role in shaping the member experience and contributing to the continued success of our club.
Are you ready to lead Green Garden Country Club in Frankfort to even greater heights?
If you are a dynamic leader with a commitment to excellence and a passion for member satisfaction, we encourage you to apply. Please submit your resume and a cover letter detailing your qualifications and your vision for Green Garden Country Club in Frankfort.
We are excited to connect with you!
General Manager - Store Operations
Charlottesville, VA jobs
Are you ready to be part of the action?
At Domino's Pizza, we are searching for top candidates who are adaptable, self-motivated, and passionate about customer service. Learn and sharpen your business skills as a manager for Domino's Pizza by staffing your store, managing costs, and developing your team members all while in a fun and energetic environment!
Looking for candidates with;
Positive Attitude
Self Motivated
Customer Service Oriented
Willingness to Learn and Excel
Job Benefits
401k with Company match
Company Paid Life Insurance Plan
Company Paid Short Term Disability Plan, which includes up to 12 weeks of Maternity leave with pay.
Group Health Plan
Group Dental Plan
Flexible Schedules
Paid Training with Potential Bonus Earnings
Competitive Wages
Career Advancement Opportunities, 95% of Domino's Owners began as delivery drivers!
Meal Discounts
REQUIREMENTS
Valid Driver's license with a safe driving record
Must be at least 18 years old
Willingness to work in other stores throughout our local franchise as part of the training process.
We are a locally owned company dedicated to our team members and our community. Commonwealth Pizza is proud to be a franchise of Domino's Pizza and is committed to providing the best pizza experience anywhere. Our award-winning stores and people are continuously recognized nationwide for operational excellence and exceptional sales. This is a direct result of the loyalty and pride our team members exhibit on a daily basis. Our company is truly fortunate, as we have some of the industry's best as part of our team.
Domino's has always provided an exceptional opportunity for growth-this remains the backbone of our long term success. Whether you aspire to be an owner yourself or wish to advance into a management position, we are here to help you reach your goals.
Gladly giving Free Kindness with Every Order!
General Manager
Fort Worth, TX jobs
The ideal candidate will have experience leading a team and managing the daily operation of the business. They will be responsible for maintaining the standard of work from employees as well as onboarding and hiring new team members.
Responsibilities
Provide leadership and direction to a team of people
Manage operations and finances of business
Recruit and train new hires on business practices
Drive development of employees
Ensure that quality of work or service is maintained
Qualifications
Management and Customer Service experience Strong administrative skills
Demonstrated ability to lead
Comfort working with budgets, payroll, revenue and forecasting Strong communications skills
Store Manager - Dunkin'/Baskin-Robbins
Sauk City, WI jobs
We are currently looking for motivated, inspiring General Managers throughout Wisconsin, Minnesota, and Michigan! Our Dunkin/Baskin-Robbins General Managers are the foundation of our winning teams and build the culture for a fun and safe environment for our guests and employees!
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Why Choose TMart?
Be part of one of the largest, fastest-growing Dunkin Franchise groups in the area, owning over SEVENTY Dunkin'/Baskin-Robbins locations with more in development. Become a successful, knowledgeable General Manager through our, paid, internal training program in eight short weeks and start reaping the benefits of a company that wants you as a partner in its development. Opportunity knocks!
Our Certified General Managers
Are Set-Up to Be Successful, Long-Term:
We train our General Managers to first understand all the positions they will oversee in the restaurant.All Managerial hires start with the title Management Trainee.We slow-walk this (paid) training to ensure our leaders are fully knowledgeable of our systems and processes, well-respected by their teams and peers, and fully capable of leading our teams with poise and credibility.As our Management Trainees advance through the levels of managerial training, we offer Certification Bonuses at each level (Shift Lead Certification, Assistant Manager Certification, and General Manager Certification), in addition to any bonuses they may earn through regular restaurant results/metric achievements.Your timeline for training completion will vary, based on your training focus and proven ability to learn and impact a successful, profitable business.
Are Offered Competitive Compensation:
Base Pay: Certified Managers base pay starts at $46K to $56K per year.
Monthly Bonus: Certified Managers can earn up to an additional $500 per month hitting regular metric objectives.
Additional Bonus: When Managers consistently hit our four greatest metrics, they can earn an additional $100 per week!
Year-End Bonuses: We award over $10K to our top performers at the end of our Fiscal year.
Employee Referral Bonuses: We offer a referral bonus to any employee for company hire referrals.
Site Referral Bonuses: We offer a site-referral bonus to any employee who finds us a new site.
Several Other Merit-Based Bonuses!
Are Eligible for a NUMBER of Benefits:
Health Benefits (health, dental, and vision)*
401k and 401K matching*
Short and Long Term Disability*
Flexible Spending Account*
Life Insurance*
Paid time off*
Paid training
*Eligibility requirements
Are Eligible for Other Company Perks, Programs, and Advancement:
Certified General Managers are eligible to advance into our Multi-Unit Manager Training Program and move to the next step of building their career at TMart!
Scholarship Opportunities (up to $3,000 per employee per year)
Flexible Schedules
Employee Assistance Program
Employee Discounts
Annual Apparel Gifts
Invited to attend Corporate Meetings and Events with the opportunity to earn and win cash and prizes!
Responsibilities Include:
Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws.
Ensure Brand standards, recipes and systems are prepared and executed correctly and consistently.
Create and maintain a guest-focused culture in the restaurant.
Recruit, hire, onboard and develop restaurant team members.
Coach restaurant team members to drive sales, improve profitability and guest satisfaction.
Review guest feedback results and implement action plans to drive improvement.
Execute new product rollouts including training, marketing and sampling.
Control costs to help maximize profitability.
Completion of regular restaurant inventory and financial reporting.
Completion of weekly schedule ensuring all shifts are staffed to meet guest demand and service standards.
Completion of vendor orders.
Conduct self-assessments and corresponding action plans.
Ensure restaurant budget is met as determined by Franchisee.
Communicates restaurant priorities, goals and results to restaurant team members.
Able to perform all responsibilities of restaurant team members.
Lead team meetings.
Deliver training to restaurant team members.
Plan, monitor, appraise and review employee performance.
Key Competencies:
Previous leadership experience in retail, restaurant or hospitality.
Possesses an inspiring and motivating personality.
Strong analytical skills and business acumen.
Works well with others in a fun, fast-paced team environment.
Prompt and professional.
Demonstrates honesty, integrity, clean image, and a positive attitude.
Ability to train and develop a team.
Guest-focused.
Exercises good time-management and problem-solving
*All offers of employment at Dunkin/Baskin are contingent upon clear results of a thorough background check. Background checks will be conducted on all final candidates and on all employees who are promoted, as deemed necessary
Many Dunkin' restaurants are owned and operated by an independent franchisee. Each Dunkin' franchisee is an independent employer and thus solely responsible for hiring decisions and all other employment-related matters for the franchisees restaurant(s). The terms Company, Dunkin', we, our, or us refer to the specific entity (corporate or franchise) that owns and operates the Dunkin' restaurant to which you are applying. Nothing on this site should be construed as Dunkin' being involved in or having control over a franchise employees terms and conditions of employment. xevrcyc Any employment-related questions regarding a franchise restaurant should be directed to the franchisee.
Assistant Manager
Coon Rapids, MN jobs
About the Company
Panda Restaurant Group is the world leader in Asian dining experiences and the parent company of Panda Express, Panda Inn, and Hibachi-San. With over 2,500 locations worldwide and more than 48,000 associates, Panda Restaurant Group is dedicated to becoming a world leader in people development. Our mission is to deliver exceptional Asian dining experiences and our vision is to be recognized as a world leader in people development. We prioritize values that promote growth and progress for our people and business, and our foundation is built on intentionality and a clear mission that prioritizes people over profit.
About the Role
This is a full-time on-site role for a Restaurant Manager at Panda Restaurant Group located in Coon Rapids, MN. The Restaurant Manager will be responsible for overseeing the daily operations of the restaurant, ensuring customer satisfaction, managing a team, hiring and training staff, and maintaining high standards of food and beverage quality. The Restaurant Manager will also be responsible for effective communication with customers and staff.
Responsibilities
Overseeing the daily operations of the restaurant
Ensuring customer satisfaction
Managing a team
Hiring and training staff
Maintaining high standards of food and beverage quality
Effective communication with customers and staff
Qualifications
Bachelor's degree in Hospitality, Business, or related field is a plus
Required Skills
Customer Satisfaction and Customer Service skills
Experience in hiring and training staff
Excellent communication skills
Knowledge of food and beverage operations
Experience in the restaurant industry
Strong leadership and problem-solving skills
Ability to work in a fast-paced environment
Ability to work well in a team
Pay range and compensation package
Competitive pay, benefits, and bonus opportunities.
Equal Opportunity Statement
Panda is committed to equal employment opportunity and demonstrates this commitment in its employment practices, including recruitment and hiring, compensation, benefits, promotions, transfers, training, counseling and employment terminations. Panda does not discriminate on the basis of race, ethnicity, color, sex, age, religion, national origin, ancestry, physical or mental disability, citizenship status, medical condition, pregnancy, marital status, sexual orientation, veteran status, genetic information as well as any other category protected by federal, state, or local law.
Assistant Manager
Middletown, NY jobs
There are two kinds of people in this world: SONIC employees and those who wish they were SONIC employees. This elite group gets to work with awesome people, earn great pay, and sport the cool uniform.
Being an Assistant Manager at a SONIC Drive-In restaurant is the cherry on top of a Strawberry Banana Split Molten Cake Sundae. Youll assist the drive-in restaurants General Manager in managing drive-in operations. You will also be involved in training and supporting other employees to ensure we provide quality food in a clean, safe and efficient manner. We want every guest to have an enjoyable dining experience every time they come to SONIC.
Basic job duties for the drive-in restaurants Assistant Manager include:
Manages, trains, monitors and coaches Team / Crew Members, Carhops and Skating Carhops
Directs and assigns drive-in restaurant employees as needed to ensure all aspects of food service meet operational standards
Adheres to and monitors employee compliance of the drive-in restaurant employee handbook, policies and practices
Performs restaurant opening and/or closing duties
Monitors and makes appropriate adjustments to staffing levels, inventory levels and food cost control
Completes weekly inventory as needed
Assists in administrative duties including maintaining files, records and all required documentation
Reinforces a customer service mentality and ensures all employees are focused on serving the customer at all times.
Immediately and respectfully responds to guest requests. Reports guest complaints to immediate supervisor and assists in resolving such complaints.
SONIC Drive-In Assistant Manager Requirements:
Ability to work irregular hours, nights, weekends and holidays
General knowledge and understanding of the restaurant industry or retail operations required
Minimum of six months of restaurant management experience (QSR) or one year entry level retail management experience required. Experience running shifts without supervision
Effective communication skills; basic math, reading and computer skills
Ability to follow directions and work with autonomy once given directions; ability to multi-task and successfully solve problems
Willingness to abide by the appearance, uniform and hygiene standards at SONIC
Additional SONIC Drive-In Assistant Manager Qualifications
Friendly and smiling faces that enjoy providing courteous food service to our guests!
Professional individuals who value people and demonstrate respect for others!
A team player willing to meet and exceed drive-in goals and objectives.
Strong leadership skills with the ability to motivate and lead team members.
Dedicated individuals with a proven track record of building sales, creative marketing, expense management and developing people into successful teams.
Sure, classic cars and vintage threads may be things of the past, but the Sonic Drive-In experience will always be groovy, right on, awesome, wicked, fab, the bees knees, cruisin . . . you get the picture! Its downright sensational!!
All thats missing is you, so APPLY TODAY!
SONIC and its independent franchise owners are Equal Opportunity Employers.
Assistant Manager (5131) Tallahassee FL
Tallahassee, FL jobs
$15.00 to $18.00 PER HOUR * BONUS ELIGIBLE * WEEKLY PAY
below, then hit the apply button.
***BENEFITS including Medical, Dental and Paid Vacation (subject to eligibility requirements)***
ABOUT THE JOB
Great job for high energy team builders! You will assist the General Manager in coordinating and take ownership for tasks and assignments given to your team. Responsibilities include day to day operations including cost controls, inventory control, cash control and customer relations. You will assist in developing more managers by setting the example and mentoring your team. Adhere to policies and procedures and expect the same from your crew. Active daily encouragement of current team members and recruiting great new people.
In addition: staffing, paperwork, food management, time management, professional appearance, promote 100% Domino's image standards, provide great customer service and effective service recovery, attendance & punctuality, dependable transportation to/from work, store cleanliness, marketing.
QUALIFICATIONS
General job duties for all store team members
· Knowledge of all operational task and ability to train those tasks.
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product correctly at an advanced pace.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean store and equipment daily.
· Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders.
· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen. xevrcyc
JB.0.00.LN
Assistant Manager (5132) Tallahassee FL
Tallahassee, FL jobs
* WEEKLY PAY
Scroll down to find an indepth overview of this job, and what is expected of candidates Make an application by clicking on the Apply button.
Great job for people who like people! You get to make pizza and people like pizza! Looking for customer service reps with an engaging personality, people skills and high energy. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Promotions into Assistant Manager positions means that you are bonus eligible! Whether it's your hobby, main gig, making ends meet or just an extra cash job, apply to join our team. We're bound to have just the thing for you.
JOB REQUIREMENTS
· You must be 18 years of age or older.
. No longer enrolled in high school.
· General job duties for all store team members
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean equipment and facility approximately daily.
. Work in a fast-paced environment.
Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
. Great customer service skills and effective service recovery.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders.
· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen. xevrcyc
JB.0.00.LN
Assistant Manager (3158) 2657 East Lake Road S
Palm Harbor, FL jobs
$15.00 to $18.00 PER HOUR * BONUS ELIGIBLE * WEEKLY PAY
Apply below after reading through all the details and supporting information regarding this job opportunity.
***BENEFITS including Medical, Dental and Paid Vacation (subject to eligibility requirements)***
ABOUT THE JOB
Great job for high energy team builders! You will assist the General Manager in coordinating and take ownership for tasks and assignments given to your team. Responsibilities include day to day operations including cost controls, inventory control, cash control and customer relations. You will assist in developing more managers by setting the example and mentoring your team. Adhere to policies and procedures and expect the same from your crew. Active daily encouragement of current team members and recruiting great new people.
In addition: staffing, paperwork, food management, time management, professional appearance, promote 100% Domino's image standards, provide great customer service and effective service recovery, attendance & punctuality, dependable transportation to/from work, store cleanliness, marketing.
QUALIFICATIONS
General job duties for all store team members
· Knowledge of all operational task and ability to train those tasks.
· Operate all equipment.
· Stock ingredients from delivery area to storage, work area, walk-in cooler.
· Prepare product correctly at an advanced pace.
· Receive and process telephone orders.
· Take inventory and complete associated paperwork.
· Clean store and equipment daily.
· Communication Skills
· Ability to comprehend and give correct written instructions.
· Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person.
Essential Functions/Skills
· Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator).
· Must be able to make correct monetary change.
· Verbal, writing, and telephone skills to take and process orders.
· Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed.
· Ability to enter orders using a computer keyboard or touch screen. xevrcyc
JB.0.00.LN
Associate Manager of Parking Operations - Westin Hotel Cleveland
Operations manager job at Towne Park
**_At Towne Park, it's more than a job, you can make an impact._** A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
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For more information about our privacy policy, please click here (********************************************************************************************************************** .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $50k - $55k.
**Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
**Paid Time Off:** Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**SUMMARY**
The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this . - 15%
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client's service standards and effectively integrates Towne Park's standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20%
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20%
Develops cohesive working relationships with the clients' staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15%
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. - 15%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ Associate's degree or equivalent degree preferred
**Required Licensure, Certification, etc.:**
+ Valid driver's license and clean driving record
**Work Experience:**
+ A minimum of one (1) year of related experience in hospitality
**Knowledge:**
+ Knowledge of Towne Park's and site-specific preventative safety and security procedures
+ Knowledge of Towne Park's safe driving policies and procedures
+ Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park
+ Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner
+ Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures
+ Knowledge of Towne Park's principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
+ Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
+ Knowledge of business writing, basic accounting and business metrics
+ Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
**Skills:**
+ Must be able to drive manual transmission
+ Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
+ Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.
+ Written and verbal communication skills to effectively address all levels within the organization
+ Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
+ Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
+ Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
+ Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
+ A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
**SCOPE**
**Authority to Act:**
+ Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.
+ Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
**Travel**
Travel of up to 10% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.