Shuttle I Driver ($20/hr, Part-time) - Salamander DC Hotel
Towne Park job in Washington, DC
At Towne Park, it's more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. They are also responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay for this position is $20 per hour.
Work Schedule: The work schedule for this position is part-time. Looking for flexibility for hours and locations.
Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
SUMMARY
The Shuttle Driver is responsible for transporting guests to and/or from the hotel, hospital or casino and local area in a friendly, efficient and courteous manner using safe driving practices. Responsible for assisting guests with luggage including delivery and pick up of guest luggage during guest arrival and departure and maintaining the vehicle activity and maintenance logs.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Shuttles guests to appropriate places that are approved by manager and the client contact. Must be able to learn and remember pick-up and destination points. Knowledge of all property outlets, meeting rooms, amenities as well as main attractions in the area, parking rates, etc.- 40%
Must be able to communicate by telephone, two-way radio and in person in a courteous, friendly and professional manner with all guests, location staff and co-workers. Acknowledges and greets guests within 30 seconds while maintaining a professional and friendly demeanor. Uses guest last name at all times when appropriate. Maintains accuracy and composure while under pressure. Appropriately uses salutation of the day and welcome to property.- 20%
Can only operate a vehicle that seats eight people or less, including driver
.
Inspects exterior and interior of vehicle at beginning of each shift for properly operating headlights, turn signals, brake lights, interior courtesy lights, air-conditioning or heating, warning lamps, mirror adjustment, properly inflated tires, windshield wipers, vehicle damage, etc. prior to moving vehicle
.
Monitors vehicle condition and records malfunctioning items or damage and submits to manager.- 20%
Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of client financial and identifying information. May not provide “lift” services or assistance to any hotel or hospital guest; only offer a hand for assistance. Check wheelchairs for safe operation prior to each use and must clean wheelchairs after each use. Must be able to assist patrons with entering and exiting the vehicle. May be required to use specialized equipment such as wheelchair lifts.-20%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
High school diploma or general education degree (GED)
Required Licensure, Certification, etc.:
Must be able to pass a criminal background, MVR and drug screen and other requirements set forth by the client
Due to vehicle leasing contract requirements must be at least 21 years of age
Must maintain a valid driver's license at all times
Pass annual / semiannual MVR check
Must complete the Wheelchair Safety Training course provided by Towne Park as applicable
Work Experience:
One to three months related experience and/or training; or equivalent combination of education and experience
Knowledge:
Must be able to drive manual transmission
Skills:
Ability to read and write standard English language
Ability to read and comprehend simple instructions, short correspondence and memos
Ability to write simple correspondence
Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
SCOPE
Authority to Act:
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
Budget Responsibility:
The employee has control over resources available only.
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Auto-ApplyOvernight Valet Attendant - Salamander DC Hotel
Towne Park Ltd. job in Washington, DC
At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay for this position is $13 per hour plus tips.
Work Schedule: The work schedule for this position is part-time overnights. Weekend overnights required.
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Guest Service Associate is responsible for providing exceptional hospitality services to guests in an attentive, friendly and efficient manner. The Guest Service Associate is responsible for parking and retrieving guest vehicles in a prompt yet safe manner and assisting guests with luggage, including delivery and pick up of guest luggage (where applicable) during arrival and departure.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Maintains pleasant, friendly and professional demeanor with all guests, co-workers, and clients. Acknowledges and greets guests within five feet with a professional and friendly demeanor. Uses guest last names during interactions. - 25%
Uses salutation of the day and welcomes guests to the location. Practices proper Towne Park phone etiquette. Posts up in designated areas when not completing tasks. - 10%
Parks and retrieves vehicles while driving slowly and cautiously. Assists guests with bell services and luggage storage as needed. Opens all vehicle and hotel doors for guests. - 20%
Assists guests with directions, taxis, reservations and other inquiries. Provides guests with information about outlets, meeting rooms and/or amenities of the facility as well as main attractions in the area. Delivers messages, items and/or guest amenities as requested. Shuttles guests to appropriate places that are approved by the location. - 10%
Explains parking rates and retrieval procedures to guests upon arrival. Issues claim checks only after receiving vehicle keys and collects claim checks from all guests prior to issuing keys. Consistently completes and maintains all ticket information including key tag, guest folio, location of vehicle, damage survey and claim check receipt from all vehicles taken into the valet system. Consistently completes location on all key tags after parking vehicle. Calculates and collects revenue for vehicles when needed. - 35%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
* High school diploma or general education degree (GED)
Required Licensure, Certification, etc.:
* Must hold a valid driver's license for the state you are applying to work, or within a commutable distance from the state you are applying to work (as applicable)
Work Experience:
* One (1) month related experience and/or training; OR equivalent combination of education and experience
Knowledge:
* Knowledge of principles and processes for providing customer and personal services.
Skills:
* Ability to read and write standard English language
* Ability to read and comprehend simple instructions, short correspondence and memos
* Ability to write simple correspondence
* Ability to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
* Ability to add and subtract three digit numbers and to multiply and divide with 10's and 100's; ability to perform these operations using units of American money
* Ability to understand 24 hour and military time systems
* Ability to understand rates applicable to time passed
* Ability to operate a manual transmission is highly desirable
* Perform parallel parking
SCOPE
Authority to Act:
* Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
Budget Responsibility:
* The employee has control over resources available only.
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.
Auto-ApplyHousekeeper / Room Attendant
Washington, DC job
Join us for this incredible opportunity at Hyatt Regency Washington on Capitol Hill, just steps away from the U.S. Capitol building. Not only will you be part of a great hotel team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!
The Room Attendant is responsible for maintaining the cleanliness of the guest rooms assigned. Our hotel has recently undergone an extensive renovation and we are incredibly excited for our guests to experience our wonderful hotel. We are looking for someone that has a strong desire to take great care of our guests and these beautiful new rooms. Previous cleaning experience as well as the ability to communicate with guests strongly preferred. This person must be available to work any day of the week including weekend and holidays, and be flexible to work any time between 8:00am - 11:30pm.
The hourly rate for this position is $21.7463 per hour, with increases at six months and one year.
Benefits available with this position include:
* Medical / Dental / Vision Insurance
* Life Insurance
* Pension and 401k
* Paid vacation, sick days, and holidays
* Paid family bonding time and adoption assistance
Additional perks include:
* Free room nights after 90 days, discounted and friends & family room rates immediately
* Tuition reimbursement
* Free meal during the workday
* Employee Stock Purchase Plan
* Discounts at various retailers
* Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Director of Banquet Operations
Washington, DC job
Join us for this incredible opportunity to be part of our Banquets team at the Hyatt-managed Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a talented team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.
The Director of Banquet Operations is responsible for leading the entire Banquet and Event Set-Up operation, effectively and proactively monitoring the daily functions of the department. This includes providing support and guidance to the Events team, as well as working and communicating closely with all hotel departments to ensure a successful event resulting in a positive guest experience.
The Director of Banquet Operations' responsibilities may include but are not limited to:
+ Support and Manage the Banquet, Event Set-Up, and Banquet Beverage teams while working closely with the Assistant Director of Operations and other hotel departments.
+ Supervise, Empower, Lead, Coach and Motivate the teams including captains, food servers, and set-up housepersons towards achieving exceptional guest service results and complete colleague engagement.
+ Assist the hotel in reaching top service scores on our Meeting Planner surveys.
+ Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
+ Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
+ Responsible for proactively reviewing staffing and equipment needs.
+ Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Events, Event Set-Up, and Beverage.
+ Responsible for maintaining a high energy, positive, and professional attitude.
+ Responsible for developing innovative and creative décor for Banquet function space.
+ Responsible for short and long term banquet functions in the front and back of the house.
+ Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training, development, promotion, and continuous reinforcement.
+ Administrative tasks include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
+ Performing daily walk-throughs in Banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
+ Ability to develop ideas for special events and holiday functions.
The salary range for this position is $83,600 to $94,000.
Benefits available with this position include:
+ Medical / Dental / Vision insurance
+ 401k
+ Retirement Savings Plan (RSP)
+ Basic Life insurance
+ Paid vacation, sick days, new child leave, and holidays
+ Paid family bonding time and adoption assistance
Additional perks include:
+ Free room nights after 90 days, discounted and friends & family room rates immediately
+ Tuition reimbursement
+ Free meal during the workday
+ Employee Stock Purchase Plan
+ Discounts at various retailers
+ Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Qualifications:**
+ Full-time management position that requires full flexibility, including the ability to work weekends, holidays, and a varied schedule
+ A true desire to understand and anticipate the needs of others in a fast-paced environment
+ Refined verbal and written communication skills
+ Must be proficient in general computer knowledge
+ Candidates should be extremely creative, innovative, detail oriented, and organized
+ Hotel experience and a thorough understanding of all levels of banquet service preferred
+ Previous experience as a Banquet Manager/Assistant Manager preferred
+ Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer, and effective in providing exceptional customer service
**Primary Location:** US-DC-Washington
**Organization:** Grand Hyatt Washington
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Banquets
**Req ID:** WAS007807
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Chef de Cuisine
Washington, DC job
We believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences to each and every guest. Hyatt is a place where high expectations aren't just met, they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine at Hyatt Regency Washington on Capitol Hill in our warm, respectful, and inclusive hotel.
The Chef de Cuisine will focus on the culinary offerings in our restaurant, bar, and in-room dining. This person will work with our Executive and Executive Sous Chefs to create a menu that will set us apart from other restaurants in the area.
Responsibilities include:
* Support senior leadership by developing and assuming key management responsibilities
* Develop and implement creative menu items that adhere to Hyatt brand standards
* Plan, coordinate, & execute special events and functions
* Manage kitchen and stewarding colleagues through engagement, scheduling, payroll, training, coaching, evaluating, and hiring
* Lead and coach the team towards achieving exceptional guest service scores and colleague satisfaction
* Monitor food production, ordering, cost, quality, and consistency on a daily basis ensuring financial performance and control
* Ensure proper safety and sanitation of all kitchen facilities and equipment
* Organize and facilitate departmental meetings, training, and goal setting
The salary range for this position is $76,700 to $86,300 commensurate with experience.
Benefits available with this position include:
* Medical / Dental / Vision insurance
* 401k
* Retirement Savings Plan (RSP)
* Basic Life insurance
* Paid vacation, sick days, new child leave, and holidays
* Paid family bonding time and adoption assistance
Additional perks include:
* Free room nights after 90 days, discounted and friends & family room rates immediately
* Tuition reimbursement
* Free meal during the workday
* Employee Stock Purchase Plan
* Discounts at various retailers
* Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Lobby Porter / Public Areas Attendant
Washington, DC job
Join us for this incredible opportunity at the Hyatt Regency Washington on Capitol Hill, just steps away from the U.S. Capitol building. Not only will you be part of a great hotel, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!
The Lobby Porter / Public Areas Attendant is responsible for maintaining the cleanliness of the hotel in our public spaces. This person must have exceptional communication skills as well as superior guest service abilities. This position is fast-paced with constant customer interaction and requires the ability to push, pull, and lift a moderate weight. This person must be available to work any day of the week with the flexibility to work any time between 7:00am - 11:30pm, including weekends and holidays.
The hourly rate for this position is $21.7463 per hour, with an increase at six months and another at one year.
Benefits available with this position include:
* Medical / Dental / Vision Insurance
* Life Insurance
* Pension and 401k
* Paid vacation, sick days, and holidays
* Paid family bonding time and adoption assistance
Additional perks include:
* Free room nights after 90 days, discounted and friends & family room rates immediately
* Tuition reimbursement
* Free meal during the workday
* Employee Stock Purchase Plan
* Discounts at various retailers
* Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
General Maintenance Engineer
Washington, DC job
Join us for this incredible opportunity at Grand Hyatt Washington located in downtown Washington, D.C. Not only will you be part of a great team and hotel, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!
A General Maintenance Engineer will be responsible primarily for general maintenance and repairs in guest rooms, meeting space, and front of the house areas. Guest room and public area entry-level preventative maintenance are included. A General Maintenance Engineer may also perform some repairs on mechanical, electrical, kitchen, and laundry equipment, and good communication skills are required. This person must have the flexibility to work any day of the week including weekends and holidays, and the ability to work a varied schedule typically between 7:00am - 11:30pm.
The hourly pay range for this position is $20.00 - $25.01 commensurate with experience.
Benefits available with this position include:
* Medical / Dental / Vision Insurance
* 401k
* Retirement Savings Plan (RSP)
* Basic Life Insurance
* Paid vacation, sick days, new child leave, and holidays
* Paid Family Bonding Time and Adoption Assistance
Additional perks include:
* Free room nights after 90 days, discounted and friends & family room rates immediately
* Tuition reimbursement
* Free meal during the workday
* Employee Stock Purchase Plan
* Discounts at various retailers
* Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Front Office Agent
Tysons Corner, VA job
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Front Office associates are responsible for the guest registration process and communication of hotel services and promotions. This highly visible role gives opportunity for casual conversation and has a direct impact on creating the guest experience. Other duties may include processing forms of payment and responding to guest inquires. You'll be the face of Hyatt as a Front Office Associate. If you have worked at other Hotels as a front desk clerk or you have an interest in hotel clerk jobs, we'd love to hear from you!
View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
Chief Engineer
Washington, DC job
The Chief Engineer is responsible for the oversight of the operation of the hotel. This includes the inside as well as the outside of the building. This person must be knowledgeable in HVAC, Refrigeration, and Electrical Engineering. **Salary Range** :
$70,600 to $90,000
$70,600 to 79,000
**Qualifications** :
+ Previous commercial building experience preferred
+ Previous leadership experience
**Primary Location:** US-DC-Washington
**Organization:** Park Hyatt Washington
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Engineering/Facility Maintenance
**Req ID:** WAS007803
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Event Sales Manager
Washington, DC job
Join us for this incredible opportunity to be part of our Sales and Events team as our Events Manager at Park Hyatt Washington! Not only will you be a part of an elite luxury service team, but you will get to be part of a company that earned the 3rd spot on Fortune's 2023 Most Admired Companies list!
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences.
The Event Manager is an individual who has experience in the sales process and function of a hotel. This person has an assigned quota and is also responsible for handling both local catering and group sales groups.
This position is responsible for solicitation of new business, handling inquiries, and servicing converted groups. The Event Sales Manager is responsible for selling and servicing Corporate and Social events with or without sleeping rooms and ensuring group and meeting planner satisfaction. This position will require experience with contract negotiations, event planning, menu selection, and servicing groups as it relates to catering and convention services. Primary sales efforts are in Banquet Food & Beverage, Meeting Room Rental, menu upsells, and special VIP requests. Duties also include contract review and facilitating communication before, during, and post event with pertinent hotel staff to ensure a high level of service. This individual will also be responsible for preparing and presenting effective proposals, maintaining well organized documentation and reports, utilizing Hyatt systems to provide Banquet Event Orders and generate group billing estimates, and coordinating customer service requests required by the client. Event Sales Managers will also conduct hotel tours, maintain strong customer relationships, participate and may lead event meetings, sales, and other staff meetings. The Events Manager also works as a team member with the sales and catering staff and in close contact with assigned Administrative Assistant and other support staff.
Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry. It's a place where career opportunities are as unlimited as your imagination. Discover your place to shine in our warm, respectful, and inclusive culture.
Qualifications:
* A true desire to satisfy the needs of others in a fast-paced environment
* Refined verbal and written communication skills
* Must be proficient in general computer knowledge
* Candidates should be extremely detail oriented and organized
* Prefer candidate has completed PSS
* Experience with luxury weddings/social events/fine dining
* A minimum of 1-3 years of hotel sales or comparable experience preferred
* Prefer completion of a Hyatt Corporate Management Training Program or equivalent training
* Prefer selling, negotiating, business writing and presentation skills training
Salary Range:
$61,800 to $75,000
We offer excellent benefits:
* Medical, Dental and Vision Insurance after only 30 days
* Free room nights, Discounted and Friends & Family Room Rates
* Discounted F&B when staying at Hyatt Hotels
* 401(k) Retirement Matching Plan (up to 4%)
* Paid Time Off including new child leave!
* Highly competitive salaries and incentives
* Tuition Reimbursement
* Training programs
* Complimentary Employee Meals
* Employee Stock Purchase Plan
* Discounts at various retailers - Apple, AT&T, Verizon, Headspace and many more
Housekeeping Supervisor
Tysons Corner, VA job
The Housekeeping Supervisor is responsible for Supervisory duties in the Housekeeping department. This includes inspecting guest rooms, counseling and interviewing employees, resolving guest complaints, general office duties, etc. Minimum of 1-year hotel experience and excellent communication skills, as well as basic computer skills. Prior supervisory experience preferred.
View our Virtual Reality Experience to spend a 'day in the life' of a hospitality professional at a full-service hotel.
Door / Bell Attendant - PART TIME
Reston, VA job
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bell Attendants are in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It's important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
**This is not your typical career opportunity. This is the Hyatt Touch.**
**Qualifications:**
+ A true desire to satisfy the needs of others in a fast paced environment.
+ Refined verbal communication skills.
+ Must have physical stamina to lift moderate amounts of weight.
+ Ability to tolerate moderate amounts of walking.
**Primary Location:** US-VA-Reston
**Organization:** Hyatt Regency Reston
**Pay Basis:** Hourly
**Job Level:** Seasonal
**Job:** Guest Services
**Req ID:** RES001287
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Bartender - Article One Lounge (full-time)
Washington, DC job
Join us for this incredible opportunity at the Hyatt Regency Washington on Capitol Hill hotel in our reimagined and renovated Article One Lounge. Not only will you be part of a great team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Bartenders are responsible for providing libations, offering customized recommendations, and showing great care to our guests. The right person should be familiar with the latest in mixology, bar equipment, and sanitation standards, with a focus on maintaining an attractive bar. This position offers opportunity for casual conversation, creativity, and allows for building on one's style and previous bartending experiences. Candidates must have an understanding of state and local serving guidelines. We are looking for someone with the flexibility to work any day of the week including weekends and holidays, typically between the hours of 11:00am - 1:00am on Saturday/Sunday and 1:00pm - 1:00am Monday-Friday.
The hourly rate for this position is $22.47 per hour, with increases at six months and one year.
Benefits available with this position include:
* Medical / Dental / Vision Insurance
* Life Insurance
* Pension and 401k
* Paid vacation, sick days, and holidays
* Paid family bonding time and adoption assistance
Additional perks include:
* Free room nights after 90 days, discounted and friends & family room rates immediately
* Tuition reimbursement
* Free meal during the workday
* Employee Stock Purchase Plan
* Discounts at various retailers
* Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Assistant Food and Beverage Manager
Washington, DC job
***We are excited to bring multiple Assistant Food and Beverage Manager leaders into the Grand Hyatt family over the next several months as we work towards unveiling our brand-new restaurant! We will select someone now when we find a great fit (could be you!) and you'll be able to enjoy the holiday season with friends and family, as the first role will begin in January.***
Be part of something exceptional at the beautifully renovated Grand Hyatt Washington, a 902-room hotel in the heart of downtown D.C. You'll join a dynamic team and work for a company that has consistently earned a spot on Fortune's list of the 100 Best Companies to Work For!
The Assistant Food and Beverage Manager will work with our other F&B leaders to manage the day-to-day operation of our restaurants, in-room dining, and our Grand Club lounge. This person must have the ability to lead a busy restaurant run similar to a free-standing location and oversee the high quality of service provided. Some other responsibilities may include scheduling, forecasting, training, ensuring compliance with federal, state and local laws as well as all operating procedures. This person may also coordinate special events. The Assistant Food and Beverage Manager must be a caring leader with strong communication and analytical skills. Food and Beverage cost control experience is helpful.
The salary range for this position is $66,100 to $73,500 commensurate with experience.
Benefits available with this position include:
+ Medical / Dental / Vision insurance
+ 401k
+ Retirement Savings Plan (RSP)
+ Basic Life insurance
+ Paid vacation, sick days, new child leave, and holidays
+ Paid family bonding time and adoption assistance
Additional perks include:
+ Free room nights after 90 days, discounted and friends & family room rates immediately
+ Tuition reimbursement
+ Free meal during the workday
+ Employee Stock Purchase Plan
+ Discounts at various retailers
+ Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Qualifications:**
+ Must be proficient in general computer knowledge, including a working knowledge of POS systems
+ Wine/beverage knowledge in an upscale environment preferred
+ Minimum of 2 years of Food & Beverage Management experience preferred
+ A true desire to understand and anticipate the needs of others in a fast-paced environment
+ Ideal applicant should have strong organizational skills, be an effective communicator and team player, and be a motivational leader
+ Must have the ability to work a flexible schedule including weekends and holidays, during any hours needed
**Primary Location:** US-DC-Washington
**Organization:** Grand Hyatt Washington
**Pay Basis:** Yearly
**Job Level:** Full-time
**Job:** Bars/Restaurants/Outlets
**Req ID:** WAS007819
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Building Mechanic
Washington, DC job
Join us for this incredible opportunity at Hyatt Regency Washington on Capitol Hill. Not only will you be part of a great Engineering team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running!
A building Mechanic will be responsible for shift coverage and must possess strong trouble-shooting skills with specialties in kitchen equipment, electrical, plumbing, and welding. This person may also work in guest rooms, meeting space, front of the house areas, and back of the house areas including kitchen, laundry, electrical, mechanical, and HVAC systems. A Mechanic will also perform preventative maintenance on major equipment and systems, using a Windows-based computer system. Ability to read blueprints and schematics is also preferred. A minimum of four years building maintenance experience is preferred. A strong working knowledge of all major building systems, including life-safety systems, is required for this position. Good communications skills are necessary.
The hourly rate for this position is $47.52.
Benefits available with this position include (some through the Union):
+ Medical / Dental / Vision Insurance
+ Pension
+ Paid vacation, sick days, and holidays
+ Paid family bonding time and adoption assistance
Additional perks include:
+ Free room nights after 90 days, discounted and friends & family room rates immediately
+ Tuition reimbursement
+ Free meal during the workday
+ Employee Stock Purchase Plan
+ Discounts at various retailers
+ Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
**Qualifications:**
+ Good working knowledge of kitchen equipment, electrical, plumbing, and welding tasks
+ Good customer service and communication skills are required
+ Ability to use hand tools and power tools is required
+ Ability to work without direct supervision
+ Ability to multitask and prioritize assignments
+ Ability to stand for long periods of time and walk moderate distances
+ Ability to lift, pull, and push a moderate weight around 50 pounds
+ Must be a team player but able to work independently as well
**Primary Location:** US-DC-Washington
**Organization:** Hyatt Regency Washington on Capitol Hill
**Pay Basis:** Hourly
**Job Level:** Full-time
**Job:** Engineering/Facility Maintenance
**Req ID:** WAS007830
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.
Host ( Part-Time )
Tysons Corner, VA job
At Barrel & Bushel, we believe our guests select us because of our caring and attentive team who are focused on providing efficient service and meaningful experiences. Hosts are the first impression and truly set the tone for the restaurant. Our host rates start at $16.75 per hour plus tips.
Responsibilities include:
* Welcome each guest and seat according to guest preferences following our operational guidelines.
* Understand food & beverage offerings to prepare orders for togo, and execute room delivery
* Set up and organize guest amenities
* Prepare coffee drinks, general cashiering, and stocking at the B&B market
Bell Attendant | Driver | Guest Services
Tysons Corner, VA job
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Guest Service Attendants assist with Bell/Door and Driver duties. This individual is in constant communication with the Front Office and Valet to ensure guests are escorted and their luggage and personal items are transported to and from the guest rooms efficiently. It's important to ensure that guests are comfortable with accommodations and are familiar with room offerings and features. This highly visible role gives opportunity for casual conversation and hotel or local recommendations. This individual will also be responsible for the Shuttle Vehicle. They will drive guests a short radius around the hotel to local business, maintain the shuttle services (gas/maintenance/cleanliness) and ensure guests a safe and friendly experience to their destination.
Hyatt associates work in an environment that demands exceptional performance yet reaps great rewards. Whether it's career opportunities, job enrichment or a supportive work environment, if you are ready for this challenge, then we are ready for you.
This is not your typical career opportunity. This is the Hyatt Touch.
Director of Banquet Operations
Washington, DC job
Join us for this incredible opportunity to be part of our Banquets team at the Hyatt-managed Grand Hyatt Washington hotel located in downtown Washington, D.C. Not only will you be part of a talented team, you will also be part of a company that is one of Fortune's 100 Best Companies to Work For, for several years running! Development opportunities and career path options are endless with Hyatt; there's virtually no limit to where your ambition can take you in our world-class organization. Discover your place to shine in our warm, respectful, and inclusive culture.
The Director of Banquet Operations is responsible for leading the entire Banquet and Event Set-Up operation, effectively and proactively monitoring the daily functions of the department. This includes providing support and guidance to the Events team, as well as working and communicating closely with all hotel departments to ensure a successful event resulting in a positive guest experience.
The Director of Banquet Operations' responsibilities may include but are not limited to:
* Support and Manage the Banquet, Event Set-Up, and Banquet Beverage teams while working closely with the Assistant Director of Operations and other hotel departments.
* Supervise, Empower, Lead, Coach and Motivate the teams including captains, food servers, and set-up housepersons towards achieving exceptional guest service results and complete colleague engagement.
* Assist the hotel in reaching top service scores on our Meeting Planner surveys.
* Ensure thorough communication and understanding with guests and other departments by reviewing Banquet Event Orders.
* Responsible for the appropriate and timely set up of all functions and meetings while maintaining standards of food, beverage, and meeting specifications.
* Responsible for proactively reviewing staffing and equipment needs.
* Responsible for ensuring coordination and execution of all events with Culinary, Stewarding, Events, Event Set-Up, and Beverage.
* Responsible for maintaining a high energy, positive, and professional attitude.
* Responsible for developing innovative and creative décor for Banquet function space.
* Responsible for short and long term banquet functions in the front and back of the house.
* Create an environment establishing the highest standards of quality service and ensure implementation through effective hiring, training, development, promotion, and continuous reinforcement.
* Administrative tasks include the facilitation of payroll, reports, forecasts, point of sale procedures, inventory, and budget for food and beverage functions.
* Performing daily walk-throughs in Banquet department and all function space and storerooms to ensure full compliance with Department of Health regulations and Hyatt Corporate standards.
* Ability to develop ideas for special events and holiday functions.
The salary range for this position is $83,600 to $94,000.
Benefits available with this position include:
* Medical / Dental / Vision insurance
* 401k
* Retirement Savings Plan (RSP)
* Basic Life insurance
* Paid vacation, sick days, new child leave, and holidays
* Paid family bonding time and adoption assistance
Additional perks include:
* Free room nights after 90 days, discounted and friends & family room rates immediately
* Tuition reimbursement
* Free meal during the workday
* Employee Stock Purchase Plan
* Discounts at various retailers
* Growth potential locally and throughout the country
All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Maintenance Associate - Hilton Old Town Alexandria
Towne Park job in Alexandria, VA
At Towne Park, it's more than a job, you can make an impact.
A career with us is rewarding in more ways than one.
As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here for important notices that may be applicable to you.
For more information about our privacy policy, please click here.
Job Details
Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The hourly base pay range for this position is $16 per hour.
Work Schedule: The work schedule for this position is 7am-3pm (Monday, Wednesday-Saturday).
Benefits: Employees are eligible to enroll in accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are also able to enroll in the company's 401k retirement savings plan.
Eligibility requirements depend on your job classification, length of employment and number of hours worked. Benefits are subject to change and may be subject to a specific plan or program terms.
Seasonal and temporary roles are not eligible for benefits outlined above.
SUMMARY
The Maintenance Associate is responsible for the overall basic general cleaning of the common garage area while providing exceptional hospitality services in an attentive, friendly and efficient manner to all guests during their entire stay. The Maintenance Associate is also responsible for the basic and general upkeep of the garage facility equipment and common area waste receptacles.
ESSENTIAL FUNCTIONS
Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.
Descriptive Statement(s) - % of Time
Cleanliness check each shift of all guest entrances/elevator landings in the entire garage. The check will include the emptying of all ash urns daily and trash receptacles at ½ full or higher and the sweeping of all litter and cigarette butts in the common landing area. When appropriate use a mop or power washer to eliminate any stains in the common area resulting from liquid spills .- 35%
Wipe all signage and way finding material in the common area with the appropriate cleaning solutions and cloth. This is to include all pay on foot stations. Maintain a general cleaning of garage with the use of a mobile garbage can, broom and dustpan to include all areas around and between all vehicles of any debris to include cans, bottles, cups and/or any refuse left on the ground, ledges and walls. When appropriate use a paint safe solution or the power washer to eliminate any stains from all pillars and columns throughout the garage- 25%
Wipe all signage and way finding materials located at all garage vehicular entrances and exits with the appropriate cleaning solutions and cloth. Wipe all equipment including gates, gate arms, card reading equipment and all attached signage with appropriate cleaning materials and cloth. Empty all returned guest key receptacles at each of the garage exits and return to the Towne Park MOD for return to the appropriate facility.-10%
When appropriate, power wash any areas of the garage entrances and exits that need additional attention from the regularly scheduled maintenance. Assists guests with directions and all other inquiries. Stands while serving guests. Provides information about surrounding area as well as main attractions to guests as needed. Protects guest confidentiality in accordance with HIPPA requirements. Maintains the security of customer financial and identifying information.-20%
In accordance with our contract(s) other areas in the work place may also require maintenance other than the garage and include expanded duties. * Remains attentive of all potential high risk areas for claims prevention. Reports all potential high risk areas and safety concerns to Account Manager and or Loss Prevention Officer. Competently operates equipment (i.e., register, gate, POS, credit card machine, etc.). Obtains information about daily events and rates to be charged. Wears proper equipment in accordance with the tasks being completed. (i.e., face mask when sweeping garages, etc.).-10%
The total amount of time for all functions of the job - 100%
QUALIFICATIONS
Education:
High school diploma or general education degree (GED)
Required Licensure, Certification, etc.:
Must be at least 18 years of age and be able to pass a criminal background check and drug screen
Work Experience:
One to three months related experience and/or training; OR equivalent combination of education and experience
Knowledge:
Knowledge of basic general cleaning
Skills:
Must be able to read and write standard English language
Must be able to read and comprehend simple instructions, short correspondence and memos
Must be able to write simple correspondence
Must be able to effectively present information in one-on-one and small group situations to guests, clients and other employees of the organization
Ability to understand 24 hour and military time systems
Ability to understand rates applicable to time passed
Customer service experience preferred
SCOPE
Authority to Act:
Job is fairly routine. Incumbent follows established practices and procedures. Duties are performed with specific directions given and work is checked or verified on a frequent basis. Decisions are made within specific operational instructions and departmental guidelines. Errors in judgment could affect the smooth and efficient operation of the department.
Budget Responsibility:
The employee has control over resources available only.
WORKING CONDITIONS & PHYSICAL DEMANDS
The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical Requirements
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Lifting Requirements
Exerting up to 100 pounds of force occasionally, and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects.
Working Environment
The majority of work will be performed outdoors for extended periods of time including up to the entire duration of shift. Employees are subject to environmental conditions including extreme heat and cold weather. Protection from weather conditions may be provided, but not necessarily from temperature changes.
Travel
Travel of up to 5% may be required.
ACKNOWLEDGEMENT AND ACCEPTANCE
I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Auto-ApplyAssociate Manager - Valet & Parking Services - JW Marriott DC
Towne Park job in Washington, DC
**_At Towne Park, it's more than a job, you can make an impact._** A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do.
Towne Park is a place where you can make a difference and create smiles every day.
Click here (***************************************************************************************************************** for important notices that may be applicable to you.
For more information about our privacy policy, please click here (********************************************************************************************************************** .
**Job Details**
**Compensation:** Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. The annual base pay range for this position is $41,260 to $59,000.
**Additional Compensation:** Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines.
**Benefits:** Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan.
**Paid Time Off:** Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms.
**SUMMARY**
The Associate Manager is responsible for ensuring high levels of client, customer and associate satisfaction at a designated Towne Park location. Key responsibilities include managing the delivery of guest/patient services; hiring, training, evaluating and discharging associates; planning, assigning, and directing work; appraising performance; financial management and reporting; addressing customer complaints; and managing a minimum of two associates.
**ESSENTIAL FUNCTIONS**
**Reasonable accommodations may be made to enable individuals with disabilities to perform all functions.**
**Descriptive Statement(s) - % of Time**
Ensures that the guest service experience is delivered exceptionally and consistently on all shifts. Sets a positive example for guest relations and empowers associates to provide excellent customer service. May perform guest/patient service duties including valet parking, bell services, and door services, as needed to achieve quality and service levels based on the working conditions and physical demands section of this . - 15%
Efficiently allocates labor resources to support service delivery and reduces staffing levels if business conditions dictate. Understands the client's service standards and effectively integrates Towne Park's standards to complement them to meet business demands and productivity goals. Reviews comment cards and guest satisfaction results with employees. - 20%
Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location. Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews. - 15%
Assists Account Manager in establishing guidelines so employees understand expectations and parameters. Sees that new associates get off to the right start through proper orientation and on-the-job training. Recognizes great performance and provides opportunities for top performers to learn and grow. Recognizes where the team and individual performers need to improve and properly trains and coaches. Conducts regular performance appraisals, and provides feedback and coaching for all direct reports to include disciplinary and discharging when necessary. - 20%
Develops cohesive working relationships with the clients' staff members. Maintains regular meeting rhythms and communication channels with the client and follows through on commitments. Knows when to be present at the site and maintains a high level of visibility. Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations. - 15%
Understands and drives business metrics for forecasting, productivity, claims, customer service, and turnover. Ensures all associates accurately identify and collect revenue for all vehicles. Ensures that shift reports, cash drops and other revenue reports are completed with detail and accuracy. Supervises the reconciliation of revenue and tickets at the end of every shift. Ensures that controls are in place for scheduling, overtime, tip reporting, and timekeeping. - 15%
**The total amount of time for all functions of the job - 100%**
**QUALIFICATIONS**
**Education:**
+ Associate's degree or equivalent degree preferred
**Required Licensure, Certification, etc.:**
+ Valid driver's license and clean driving record
**Work Experience:**
+ A minimum of one (1) year of related experience in hospitality
**Knowledge:**
+ Knowledge of Towne Park's and site-specific preventative safety and security procedures
+ Knowledge of Towne Park's safe driving policies and procedures
+ Knowledge of potential hot spot and accident reporting policies and procedures as set forth by Towne Park
+ Knowledge of Towne Park's equipment training, policies and procedures for use in a safe and efficient manner
+ Knowledge of Towne Park's claim check, ticketing and key box training, policies and procedures
+ Knowledge of Towne Park's principles and processes for providing exemplary customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
+ Knowledge of customer confidentiality policies and procedures as set forth by Towne Park and/or HIPPA
+ Knowledge of business writing, basic accounting and business metrics
+ Knowledge of the client's facility, including outlets, meeting rooms, amenities, main attractions in the area, parking rates, and other pertinent information.
**Skills:**
+ Must be able to drive manual transmission
+ Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications
+ Must be able to effectively present information in one-on-one and small group situations to guests, clients and associates.
+ Written and verbal communication skills to effectively address all levels within the organization
+ Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures
+ Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications
+ Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails
+ Ability to maintain accuracy and composure while under pressure to effectively handle guest/patient complaints and difficult situations.
+ A proven track record of being courteous, having a sense of urgency, and maintaining a high level of safety
**SCOPE**
**Authority to Act:**
+ Performs duties independently with minimal supervision. Make day-to-day decisions that impacts the operational and financial of the site(s); decisions may deviate from prescribed operating guidelines, policies and procedures. Mistakes/errors may result in work stoppage, loss of business, poor customer relations and/or damage to product, all of which can have negative financial implications for the organization.
+ Includes the hiring of new or replacement associates, and discharging of associates not performing their job tasks properly and disciplining associates when necessary.
**Budget Responsibility:**
+ The employee has control over resources available only.
**WORKING CONDITIONS & PHYSICAL DEMANDS**
_The_ **_working conditions and physical demands_** _described here are representative of those that must be met by an associate to_ **_successfully perform the essential functions of this job_** _. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions._
**Physical Requirements**
While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit or stand for extended periods of time and may be required to run; walk; handle or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
**Lifting Requirements**
Exerting up to 50 pounds of force occasionally, and/or up to 25 pounds of force frequently, and/or greater than 10 pounds of force constantly to move objects.
**Working Environment**
The majority of work will be performed in climate-controlled environment, but may be exposed to inclement weather and varying degrees of temperatures on occasion.
**Travel**
Travel of up to 10% may be required.
**ACKNOWLEDGEMENT AND ACCEPTANCE**
I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description.
Towne Park is an Equal Opportunity Employer (EOE). Towne Park provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.