Supervisor jobs at Toyoda Gosei Americas - 221 jobs

The Order Operations Supervisor leads a small team (2-3) responsible for end-to-end order processing in CRM/SAP from PO receipt through invoicing. The role drives accuracy, timeliness, and a customer-centric experience; owns EDI execution; resolves escalations; and partners closely with Sales, Supply Planning, IT, and After-sales. This leader coaches and develops the team, standardizes best practices, and champions continuous improvement to optimize on-time, in-full delivery and operational efficiency. General Job Duties and Responsibilities: Lead day-to-day operations for order entry, processing, and management within CRM/SAP; own the workflow from PO receipt to customer invoicing and resolve AR issues. Coach and mentor a 2-3 person team to improve accuracy, speed, and service quality; manage workload coverage and backups. Serve as escalation point for complex customer/order issues; ensure professional, timely resolution. Oversee EDI transactions; troubleshoot and resolve document errors for assigned accounts. Partner with Sales, Supply Planning, and Logistics to clear order blocks, align ship plans, and ensure OTIF delivery. Maintain data integrity across ERP/portals; ensure all transactions are timely and compliant Leverage dashboards/reports to track orders and proactively address exceptions. Support new product launches or seasonal peaks with scalable vendor plans Track and maintain accurate inventory levels, monitor weeks-on-hand, and minimize stockouts and aged products. Foster a customer-first culture; ensure prompt, professional responses to inquiries and strong relationship management. Identify and lead process improvement initiatives to eliminate non-value-added work; support best-practice adoption across the function. Participate in continuous improvement projects and cross-functional initiatives that enhance order-to-cash performance. Other duties as assigned. Supervisory Responsibilities: This job has supervisory responsibilities. Supervise and manage 2-3 employees of the operations team Supervise the performance of each service business lines/teams based on goals and the effectiveness of service improvement projects. Responsibilities include setting service goals, outputting service reports, interviewing, recruiting, and training employees, handling complaints, and resolving issues. Qualifications: Bachelor's degree in Business, Supply Chain, or related field preferred, or equivalent work experience in Supply Chain/Order Management with consumer goods . Minimum 7 years of relevant Supply Chain/Order Management (consumer goods preferred), with 1-2 years leading or supervising a team experience, preferably in a eMobility, consumer electronics, or power sports . Strong hands-on experience with SAP (or equivalent ERP), EDI, and vendor/customer portals. Proficient in navigating complex systems for tracking, reporting, and troubleshooting. Experience in contributing to cross-functional team meetings with internal and external stakeholders. Excellent organization, prioritization, attention to detail, and follow-through. Strong communication, problem-solving, and interpersonal skills. Proficiency in Microsoft Office (Excel, Word, PowerPoint). Bilingual in English and Mandarin is highly preferred. Physical Demands: This role is performed in a professional office or hybrid environment and requires prolonged periods of computer work, frequent participation in virtual meetings, and regular interaction across teams and partners. Occasional moving of files, product samples, or shipping materials up to 50 pounds may be required. Limited travel to warehouses, 3PLs, or customer sites may occur based on business needs and project work. Specific vision abilities required for this job include close vision, color vision, and the ability to adjust focus. EEO Statement: Segway Inc. is committed to providing Equal Opportunity in Employment to all applicants and employees regardless of race, color, religion, gender, age, national origin, military status, veteran status, handicap, physical or mental disability, sexual orientation, gender identity, genetic information, or any other characteristic protected by law.

Supervises and coordinates a perpetual inventory record of material, supplies and other general stock items; does related work as required PRIMARY RESPONSIBILITIES Monitors MRP Analyst, giving guidance, training and solutions when needed. Ensuring they are completing daily tasks and responsibilities Ensures on-time delivery of materials to support production needs to avoid downtime or customer shortages Maintain Mid/Max inventories and an inventory budget set by the Materials Manager Monitor Customer Service Reps, giving guidance, training and solutions when needed. Ensure that they are completing their daily tasks and responsibilities Verify customer PO's, orders and releases. Ensure pricing and packaging clauses are being attached Work with Engineers to ensure parts, BOMs and routers are set up correctly and in a timely manner Back up for Customer Service and Materials Manager to cover sick or vacation days Work closely with Scheduler/Warehouse supervisor for daily incoming/outgoing shipments Ensure that materials supplied by Minth to sub-suppliers are maintained at sub-supplier min/max required to meet daily demands to avoid customer shortages Responsible for setting up trucks for materials, tooling, customer ships etc. Responsible for tracking freight costs, cutting cost, and maintaining a set budget from the Materials Manager Set up a budget for Supervisor to approve expedites to and from customers or suppliers without having to wait for approval from Manager Must work with cycle counters to determine and troubleshoot inventory discrepancies. Set frequencies on materials to be cycle counted, while giving guidance and training on these things Must work with the Accounting Department for shipping and receiving issues Work closely with the Warehouse personnel to supply training and guidance Responsible for scheduling OT, time off and vacations for hourly staff Responsible for reporting to Material Manager on day to day issues that cannot be resolved or approved by Supervisor KNOWLEDGE AND SKILLS REQUIREMENTS 3-5 years experience with the methods used in keeping records of purchases, receipts and payments and maintaining general supplies; Excellent verbal/written communication 3-5 years-experience of the fundamentals of inventory controls Ability to effectively use computer applications such as spreadsheet Ability to use a computerized inventory control system Maintain and follow all training requirements Able to work different hours and shifts as needed Maintain a clean and safe work area Use required safety equipment

At BlueOval Battery Park Michigan, you will... * use your entrepreneurial skills and team mindset to come up with data-driven solutions * build and lead an agile team to deliver the advanced technology that drives the future * create a culture of trust, encourage diversity of thought and foster leadership in others * be part of the historic transformation of the automotive industry. Ford's legacy of innovation is about to reach new heights. Imagine being on the ground floor of something truly extraordinary. At BlueOval Battery Park Michigan, we're not just assembling battery systems; we're leading a transformation. As a key member of our start-up team, you'll have a once-in-a-lifetime opportunity to launch a state-of-the-art manufacturing facility from the ground up. Imagine: you, at the forefront of the electrification movement, helping to bring the next generation of vehicles to driveways, job sites and highways everywhere. What you'll do... Team Leadership & Development: * Build Team Leader and Team Member capability. * Lead and manage hourly personal development. * Communication and recognition. * Create a conducive work environment for the team(s) to complete their assigned responsibilities/tasks. Operational Excellence & Daily Management: * Coach Safety, Quality, and Productivity to ensure objectives are met through following standardized work. * Responsible for the daily production and autonomous maintenance functions for the facility and the department. * Ensure proper production flow throughout the department. Monitor and react to Andon occurrences. Implement Interim and Permanent corrective actions and standardize the learnings to prevent recurrence. * Thorough Process Confirmation, verify that the line is running safely, smoothly, and producing quality parts. Continuous Improvement & FPS Support: * Lead Continuous Improvement Initiatives and coach problem resolution to the lowest level. * Support Ford Production System and synchronous material flow through lean manufacturing practices. Supervisory & Administrative Tasks: * Basic administration of supervisory responsibilities and related documentation. What you'll do... Team Leadership & Development: * Build Team Leader and Team Member capability. * Lead and manage hourly personal development. * Communication and recognition. * Create a conducive work environment for the team(s) to complete their assigned responsibilities/tasks. Operational Excellence & Daily Management: * Coach Safety, Quality, and Productivity to ensure objectives are met through following standardized work. * Responsible for the daily production and autonomous maintenance functions for the facility and the department. * Ensure proper production flow throughout the department. Monitor and react to Andon occurrences. Implement Interim and Permanent corrective actions and standardize the learnings to prevent recurrence. * Thorough Process Confirmation, verify that the line is running safely, smoothly, and producing quality parts. Continuous Improvement & FPS Support: * Lead Continuous Improvement Initiatives and coach problem resolution to the lowest level. * Support Ford Production System and synchronous material flow through lean manufacturing practices. Supervisory & Administrative Tasks: * Basic administration of supervisory responsibilities and related documentation.

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. Global Manufacturing Electrical & SDV is looking for innovators who thrive in tough challenges and are passionate about tackling meaningful work that will shape the future of the automotive industry. This isn't a role for those looking for an easy path-it's for those who embrace change, push through obstacles, and take ownership of complex problems. While there will be long days and moments that test your resilience, you'll find purpose in your work, flexibility to prioritize your family, and the support of a people-first culture. If you're ready to grow, thrive, and make a real impact, we'd love to hear from you. **Role Overview** This role will owns global GPICS coordinaton, you'll lead the strategy, support, and continuous improvement of GEPICS, ensuring it delivers accurate, timely data that drives efficient, data-driven manufacturing across GM's global network. You'll partner with plant teams worldwide to optimize plant floor operations, strengthen GM's leadership in order management, and empower teams to deliver for our customers with precision, efficiency, and excellence. **What You'll Do (Responsibilities):** + Lead and manage the GEPICS application to support the evolving needs of GM plants and Manufacturing Engineering teams, ensuring system performance, scalability, and alignment with operational goals. + Prioritize system updates and enhancements based on global team feedback and business value, while maintaining strong communication with GM Supply Chain, GM IT, and external suppliers to ensure cross-functional alignment. + Provide comprehensive user support, training, and access management for GEPICS and related systems. Offer hands-on assistance during launches and buildouts, including travel to plant locations and working extended hours when needed. + Collaborate across functions to develop creative solutions for complex supply chain and material management challenges, including the implementation and capture of traceability data to support manufacturing and engineering needs. + Serve as the single point of contact for all GEPICS-related projects, driving innovation by identifying new use cases, leading pilot initiatives, and fostering continuous improvement across systems and processes. + Foster a forward-thinking work culture that embraces change and navigates future organizational and industry challenges. + Build and nurture strategic relationships across various functions including software, manufacturing, and program management to synergize efforts towards future innovations. **Your Skills and Abilities (Required Qualifications):** + 3-5 years in manufacturing systems and plant operations + Proven experience managing enterprise applications and data platforms + Effective cross-functional leadership and collaboration skills + Ability to drive innovation and process improvement + Skilled in business case development and impact analysis + Excellent communication and interpersonal skills + High analytical and problem-solving capability + Ability to travel up to 30% domestic and international. **What Will Give You a Competitive Edge (Preferred Qualifications):** + Experience leading global manufacturing IT programs + Advanced understanding of MES and data integration + Familiarity with GM systems, processes, and audit standards + Background in change management and digital transformation + Expertise in GEPICS, Order Line-up, CBR, Optessa/Flexis + Working knowledge of MGO A, SAP, EMS, and other GM systems (GPS, PFEP, PPS, POMS, MODS, EPP, GEP, GTS) \#LI-JK3 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. The selected candidate will be required to travel on a regular basis (25-50%) for this role. This job may be eligible for relocation benefits. **About GM** Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. **Why Join Us** We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. **Benefits Overview** From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources (************************************************************* . **Non-Discrimination and Equal Employment Opportunities (U.S.)** General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire (********************************************* . **Accommodations** General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email (Careers.Accommodations@GM.com) us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. We are leading the change to make our world better, safer and more equitable for all through our actions and how we behave. Learn more about: **Our Company (************************************************** **Our Culture** **How we hire (************************************************ Our diverse team of employees bring their collective passion for engineering, technology and design to deliver on our vision of a world with Zero Crashes, Zero Emissions and Zero Congestion. We are looking for adventure-seekers and imaginative thought leaders to help us transform mobility. Explore our global locations (******************************************** We are determined to lead change for the world through technology, ingenuity and harnessing the creativity of our diverse team. Join us to help lead the change that will make our world better, safer and more equitable for all by becoming a member of GM's Talent Community (beamery.com) (*********************************************** . As a part of our Talent Community, you will receive updates about GM, open roles, career insights and more. Please note that filling out the form below will not add you to our Talent Community automatically; you will need to use the link above. If you are seeking to apply to a specific role, we encourage you to click "Apply Now" on the job posting of interest. The policy of General Motors is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, General Motors is committed to being an Equal Employment Opportunity Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at Careers.Accommodations@GM.com .In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

At General Motors, our product teams are redefining mobility. Through a human-centered design process, we create vehicles and experiences that are designed not just to be seen, but to be felt. We're turning today's impossible into tomorrow's standard -from breakthrough hardware and battery systems to intuitive design, intelligent software, and next-generation safety and entertainment features. Every day, our products move millions of people as we aim to make driving safer, smarter, and more connected, shaping the future of transportation on a global scale. Global Manufacturing Electrical & SDV is looking for innovators who thrive in tough challenges and are passionate about tackling meaningful work that will shape the future of the automotive industry. This isn't a role for those looking for an easy path-it's for those who embrace change, push through obstacles, and take ownership of complex problems. While there will be long days and moments that test your resilience, you'll find purpose in your work, flexibility to prioritize your family, and the support of a people-first culture. If you're ready to grow, thrive, and make a real impact, we'd love to hear from you. Role Overview This role will owns global GPICS coordinaton, you'll lead the strategy, support, and continuous improvement of GEPICS, ensuring it delivers accurate, timely data that drives efficient, data-driven manufacturing across GM's global network. You'll partner with plant teams worldwide to optimize plant floor operations, strengthen GM's leadership in order management, and empower teams to deliver for our customers with precision, efficiency, and excellence. What You'll Do (Responsibilities): * Lead and manage the GEPICS application to support the evolving needs of GM plants and Manufacturing Engineering teams, ensuring system performance, scalability, and alignment with operational goals. * Prioritize system updates and enhancements based on global team feedback and business value, while maintaining strong communication with GM Supply Chain, GM IT, and external suppliers to ensure cross-functional alignment. * Provide comprehensive user support, training, and access management for GEPICS and related systems. Offer hands-on assistance during launches and buildouts, including travel to plant locations and working extended hours when needed. * Collaborate across functions to develop creative solutions for complex supply chain and material management challenges, including the implementation and capture of traceability data to support manufacturing and engineering needs. * Serve as the single point of contact for all GEPICS-related projects, driving innovation by identifying new use cases, leading pilot initiatives, and fostering continuous improvement across systems and processes. * Foster a forward-thinking work culture that embraces change and navigates future organizational and industry challenges. * Build and nurture strategic relationships across various functions including software, manufacturing, and program management to synergize efforts towards future innovations. Your Skills and Abilities (Required Qualifications): * 3-5 years in manufacturing systems and plant operations * Proven experience managing enterprise applications and data platforms * Effective cross-functional leadership and collaboration skills * Ability to drive innovation and process improvement * Skilled in business case development and impact analysis * Excellent communication and interpersonal skills * High analytical and problem-solving capability * Ability to travel up to 30% domestic and international. What Will Give You a Competitive Edge (Preferred Qualifications): * Experience leading global manufacturing IT programs * Advanced understanding of MES and data integration * Familiarity with GM systems, processes, and audit standards * Background in change management and digital transformation * Expertise in GEPICS, Order Line-up, CBR, Optessa/Flexis * Working knowledge of MGO A, SAP, EMS, and other GM systems (GPS, PFEP, PPS, POMS, MODS, EPP, GEP, GTS) #LI-JK3 GM does not provide immigration-related sponsorship for this role. Do not apply for this role if you will need GM immigration sponsorship now or in the future. This includes direct company sponsorship, entry of GM as the immigration employer of record on a government form, and any work authorization requiring a written submission or other immigration support from the company (e.g., H1-B, OPT, STEM OPT, CPT, TN, J-1, etc). This role is categorized as onsite. This means the selected candidate is expected to report to a specific location on a full-time basis. The selected candidate will be required to travel on a regular basis (25-50%) for this role. This job may be eligible for relocation benefits. About GM Our vision is a world with Zero Crashes, Zero Emissions and Zero Congestion and we embrace the responsibility to lead the change that will make our world better, safer and more equitable for all. Why Join Us We believe we all must make a choice every day - individually and collectively - to drive meaningful change through our words, our deeds and our culture. Every day, we want every employee to feel they belong to one General Motors team. Benefits Overview From day one, we're looking out for your well-being-at work and at home-so you can focus on realizing your ambitions. Learn how GM supports a rewarding career that rewards you personally by visiting Total Rewards resources. Non-Discrimination and Equal Employment Opportunities (U.S.) General Motors is committed to being a workplace that is not only free of unlawful discrimination, but one that genuinely fosters inclusion and belonging. We strongly believe that providing an inclusive workplace creates an environment in which our employees can thrive and develop better products for our customers. All employment decisions are made on a non-discriminatory basis without regard to sex, race, color, national origin, citizenship status, religion, age, disability, pregnancy or maternity status, sexual orientation, gender identity, status as a veteran or protected veteran, or any other similarly protected status in accordance with federal, state and local laws. We encourage interested candidates to review the key responsibilities and qualifications for each role and apply for any positions that match their skills and capabilities. Applicants in the recruitment process may be required, where applicable, to successfully complete a role-related assessment(s) and/or a pre-employment screening prior to beginning employment. To learn more, visit How we Hire. Accommodations General Motors offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us or call us at ************. In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying.

Are you looking for a challenging yet rewarding job that allows you to utilize your skills to their fullest potential? Do you want to join a team of hardworking, enthusiastic and creative people and enjoy working with a company that recognizes and embraces diversity? Do you take pride working with a company that is committed to being a great corporate citizen and playing a role in producing the highest quality products and services? If you answered yes to any of these questions, then Pridgeon and Clay is the place for you... Founded in 1948 by John Pridgeon and Donald Clay, we are one of the largest independent, value-added manufacturers and suppliers of automotive stamped and fine-blanked components in the United States. Objective: Supervisors are responsible for monitoring, planning and implementing production, quality processes, safety objectives, cost savings, waste elimination, and personnel management in an exemplary manner according to the company quality policies. Qualified candidates will possess the following Minimum Requirements: A Diploma or GED (Associate's Degree preferred) Experience leading teams in an industrial environment Experience with hiring process, performance appraisals, and disciplinary processes Proficiency with Microsoft Office (including Outlook, Word and Excel) Strong interpersonal, teamwork, organizational and collaboration skills The ability to perform projects with a high degree of detail Exceptional professional attributes that include self-motivation, dependability, and confidentiality The ability to build effective work relationships Supervisors are responsible for owning a set of approved calipers and micrometers An excellent work record, including attendance Outstanding candidates will possess the following Desired Requirements: Previous experience in the automotive industry Experience problem-solving using 8D and 5 Why methods Scheduling and workforce planning, especially with workforce fluctuations Experience with quality metrics, manufacturing metrics, continuous improvement, and lean manufacturing (Minimum requirements are updated annually to meet the demands of various positions; employees hired prior to the latest revision update may not meet all current requirements) Essential Functions: Production/Manufacturing: Monitor daily production to ensure shipping requirements are meeting and achieving production rates, leading operator communication, and facilitating productivity improvements. Participate in manpower planning and proposing solutions for manpower fluctuations. Know, communicate, and be responsible for the achievement of manufacturing key metrics, including run time attainment, equipment set up, internal parts per million (PPM), and cost of quality (COQ), safety, quality, on time Production Part Approval Processes (PPAP's), on time delivery, premium freight, past due, inventory control and Kan Ban attainment. Responsible for tracking/controlling Supplies, OT, Scrap, Efficiency, and Inventory accuracy. Manage the QRQC and Scrap Market areas. Reject/Rework parts have disposition within 24 hrs. Overlap with other shifts daily to ensure shift to shift transition is managed efficiently. Be responsive to calls on Company phone. If unavailable, call back timely. Ensure all documentation (bar code labels, verification sheets, etc.) is timely, as well as accurately completed by the production team. Monitor production perishables such as cardboard inserts, rest paper, etc. and develop lean methods for replenishment. Quality/Problem-Solving/Safety: Be knowledgeable of, and responsible for, the achievement of all quality-related goals, including PPAP, COQ, First Time Quality (FTQ), error-proofing, PPM, and adherence to control plans. Maintain responsibility for process conformance results via weekly line side/layered audits. Accurately and efficiently develop and implements action plans to achieve metrics goals. Use prescribed problem solving methods to lead the development of successful action plans that achieve permanent corrective actions and eliminate non-conformances. Initiate and participate in 8D or 5 Why teams depending on the customer requirements. Ensure the environment is safe/free of avoidable risk by reporting safety concerns immediately, enforcing required Personal Protective Equipment (PPE) usage, as well as identifying potential safety issues, and taking appropriate action. Ensure accident reports are turned in promptly and accurately when incidences occur. Drive, as well as participate in, company-wide lean initiatives and continuous improvement events, including continuous improvement activities and standardized work. Personnel/Workforce Management: Schedule, review and approve team member's schedules daily in the system. Drive team suggestions and implementation of ideas to increase efficiency, resulting in cost reductions. Active participation of your Team is required for Bright Ideas. Set expectations. Complete and present annual performance appraisals for all direct report employees, outlining positive and negative performance, and documenting a plan of action for sub-par performers. Know where team members excel, as well as where they are challenged. Apply this information to attain team goals, as well as enhance the overall well-being of the team members. Provide consistent feedback to employees regarding job task performance and accomplishment of goals. Address unacceptable performance by administering discipline actions fairly using the company handbook. Participates with the Human Resources Department in the process of hiring and/or terminating employees as needed. Strategic Planning/Training/Interpersonal: Have an active role in the development of departmental standards and be responsible for implementation. Prepare/return documents, as well as supplies co-workers with needed information in a timely manner. Lead efforts to enhance team communication, including five minute stand up, shift overlap, and production meetings. Participates in strategic planning for area of responsibility. Oversee on the job training efforts, working with the Human Resources Department to ensure necessary training and documentation occurs. Enter/address employee suggestions via the Employee Suggestion Bright Ideas Program. Notify teammates of technical and training opportunities for improvements. Professionalism/Communication/Safety: Consistently exhibit appropriate attendance habits. Organize and maintain efficiency of personal work area. Provide necessary, accurate, and timely feedback of all pertinent information to co-workers and management. Effectively communicate with co-workers and management personnel to enhance teamwork and communication initiatives. Treat all co-workers with dignity and respect. Consistently adhere to, and support, company policies and procedures, including ISO, TS16949, and safety regulations. Maintain company values daily, (Integrity, People, Customers, Ownership), through thoughts and actions. Always represent the company in a professional manner. In return, Pridgeon and Clay will provide: A competitive total compensation including a comprehensive benefit plan including premium medical and prescription coverage starting at just $5.00 per week for employee coverage, dental, vision, 401(k) with company match, and tuition reimbursement. A safe, team oriented work environment with a leadership team that treats you like family and values your input An opportunity to participate in shaping the success of the organization through continuous improvement and problem solving events A positive work/life balance An opportunity for career growth - Over 70% of our leaders have been promoted from within

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? In this position... The Supervisor, Quality & Cost Optimization, will be a key leader in our continuous improvement efforts, working closely with management to translate strategic objectives into actionable plans and measurable outcomes. This role involves overseeing the execution of initiatives focused on reducing warranty costs, enhancing long-term durability, improving initial quality, and optimizing cost performance across various programs and systems. The successful candidate will leverage data-driven insights, problem-solving methodologies, and cross-functional collaboration to achieve aggressive targets in quality and cost reduction, while also specifically addressing technical challenges such as brake NVH. This position demands a proactive approach to identifying opportunities, implementing best practices, and fostering a culture of excellence within the team. + **Quality Improvement Leadership:** + Lead efforts to improve initial product quality, specifically targeting reductions in Global Vehicle Health and Engineering (VHE), Underbody Systems Engineering (UNSE), Fixed Brake Engineering warranty repairs, Cost per repair, spend, recovery, and First Time Reported (FTR) metrics to meet or exceed established targets. + Drive initiatives to reduce total warranty costs Fixed Brake Engineering with significant year-over-year reductions. + Oversee projects aimed at enhancing long-term durability and reliability, including achieving 15% improvement in B10 Life demonstrated. + Support efforts to reduce the volume of units affected by recall by 40% from CY2025 in CY2026 for MY2026/27 vehicles. + Utilize and promote problem-solving methodologies (e.g., 8D, Six Sigma, Lean Manufacturing) to resolve priority cases within 120 days, addressing root causes and implementing sustainable solutions. + Identify and implement AI-related cost efficiencies, contributing to overall cost reduction strategies. + **Cost Efficiency and Optimization:** + Lead and support initiatives to achieve substantial year-over-year cost performance targets for the Industrial System, VHE, UNSE, Fixed Brakes. + Drive efforts to meet or exceed local UNSE Total Value Management (TVM) and global engineering TVM. + Ensure timing guidelines for release are met for TVM + **NVH Development Excellence:** + Focus on developing and implementing solutions to eliminate brake Noise, Vibration, and Harshness (NVH) issues. + Develop class leading processes and tools for becoming industry BIC for N17 - Brake Noise performance You'll have... - Bachelor's degree in Engineering, Business, or a related technical field, Masters Preferred. - Proven experience in a supervisory or team leadership role within a manufacturing, automotive, or engineering environment. - Demonstrated success in leading quality improvement initiatives and achieving measurable results in areas such as warranty reduction, durability, and initial quality. - Strong background in cost management and optimization, with experience in identifying and implementing cost-saving measures. - Familiarity with problem-solving methodologies (e.g., 8D, Six Sigma, Lean Manufacturing) and their application to complex technical issues. Even better, you may have... - Experience with project management and the ability to drive on-time execution of critical programs and initiatives. - Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions. - Strong communication, interpersonal, and collaboration skills to work effectively with cross-functional teams and stakeholders. - Ability to proactively identify and address technical challenges, including specific experience or understanding of Noise, Vibration, and Harshness (NVH) principles, especially related to braking systems. - Proficiency in using performance dashboards and metrics to track progress and report on objectives. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: - Immediate medical, dental, vision and prescription drug coverage - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more - Vehicle discount program for employees and family members and management leases - Tuition assistance - Established and active employee resource groups - Paid time off for individual and team community service - A generous schedule of paid holidays, including the week between Christmas and New Year's Day - Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: ***************************** This position is a range of salary grades LL6 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid \#LI-KH2 **Requisition ID** : 56236

As the Diagnostics Strategy Enhancement Lead, you will drive the evolution of vehicle diagnostics within the Diagnostic Advanced Analysis team. This critical role focuses on developing innovative strategies and transforming diagnostic data into actionable insights, ultimately improving vehicle quality, design, and service efficiency across all Ford and Lincoln products. **What you'll do...** + **Analyze Diagnostic Data for Insights:** Lead ongoing analysis of vehicle diagnostic data to identify emerging issues and trends (DTCs, FDS), delivering actionable recommendations to engineering, manufacturing, and service teams. + **Enhance Diagnostic Design via Feedback:** Drive diagnostic design enhancements by collaborating with cross-functional teams (Product Digital Integrity, FASTT, FCSD) to analyze high-priority warranty claims, providing data-driven feedback for improved accuracy and efficiency. + **Improve & Validate Diagnostic Processes:** Optimize and document diagnostic processes, establishing best practices and validating the real-world effectiveness of diagnostic design changes and new requirements after implementation. + **Define & Configure New Failure Signatures:** Define and establish new digital failure signatures (including DTCs), integrating regulatory, top warranty, and functional safety requirements in collaboration with relevant teams. + **Ensure Data Accessibility & Strategic Deployment:** Develop and implement strategies to ensure new diagnostic data and failure signatures are readily accessible and consumable across the vehicle lifecycle, supporting manufacturing plants and dealerships. + **Expand Diagnostic Coverage & Cross-Functional Collaboration:** Partner with internal teams (FASTT, Feature System Engineering, Hardware) to expand comprehensive diagnostic coverage for all critical vehicle features and functions by defining new failure signatures and DTCs. + **Manage & Coordinate Implementation:** Serve as the Diagnostic Team's Single Point of Contact (SPOC) for Technical Program Management (TPM) regarding the implementation of Vehicle Digital Signatures of Failure. + **Oversee Performance Monitoring:** Manage and coordinate the implementation of the Vehicle Performance & Usage Monitoring System and Insights Touchpoint. + **Drive Service Efficiency:** Define the Service Efficiency Process and develop strategic plans leveraging Vehicle Digital Signatures of Failure. **You'll have...** + **Education:** Bachelor's degree in Electrical Engineering, Computer Science, Data Science, or a related technical field. + **Experience:** Minimum of 7 years of hands-on experience in vehicle diagnostics, data analysis, embedded system engineering, or software development roles within the automotive industry. + **Technical Expertise:** Proven expertise in vehicle diagnostic systems, data interpretation, and defining and implementing diagnostic strategies, including Digital Signatures of Failure. Possess a strong understanding of vehicle electrical architectures and communication protocols. + **Analytical Skills:** Demonstrated ability to analyze complex data sets, identify trends, and translate insights into actionable recommendations. + **Collaboration & Communication:** Excellent communication, presentation, and collaboration skills, with the ability to effectively engage with cross-functional teams and present technical information to diverse audiences. + **Leadership:** Proven leadership abilities with a track record of mentoring and guiding technical teams, fostering innovation, and delivering results. **Even better, you may have...** + **Education:** Master's degree or Ph.D. in a technical or Management field. + **Experience:** 10+ years of experience in automotive diagnostics, data science, or related advanced engineering fields, with at least 3 years in a leadership or strategic role. Experience launching new vehicles with a track record of achieving plant quality targets. + **Technical Expertise:** Experience with advanced analytics, machine learning (ML) applications in diagnostics, and cloud-based data platforms. Familiarity with Ford diagnostic tools such as Ford Integrated Diagnostic System (IDS), Ford Diagnostic and Repair System (FDRS), and On-Board Diagnostics (OBD-II) systems. + **Ford-specific knowledge:** Strong familiarity with Ford product development deliverables and engineering tools (e.g., AVBOM, WERS, AIMS, 5Ds, eFDVS, Jama, Engineering Sign Off, DFMEA, Six Sigma, Confluence, and Jira). + **Certifications:** Relevant certifications in data science, project management, or automotive diagnostics. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all of the above? No matter what you choose, we offer a work life that works for you, including: - Immediate medical, dental, vision and prescription drug coverage - Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more - Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more - Vehicle discount program for employees and family members and management leases - Tuition assistance - Established and active employee resource groups - Paid time off for individual and team community service - A generous schedule of paid holidays, including the week between Christmas and New Year's Day - Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: ***************************** (*********************************************************************************************************************************************************************** Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid \#LI-RJ1 **Requisition ID** : 55819

...** If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We're responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service. At Ford Motor Company, we believe freedom of movement drives human progress. With our incredible plans for the future of mobility, we have a wide variety of opportunities for you to accelerate your career and help us define tomorrow's transportation. **What you'll do...** - Support all Technical Chief Quality Meetings, SARs, and Design Reviews - Develop road maps to support the Forward Model program targets - Work with PTIM, Forward Model FMA Team, and functional on FMA plan - Partner with Program Quality as the voice of function and functional delivery - Team with Studio to ensure Customer needs are met; Customer Satisfaction utilizing QNPS & JDP IQS - Develop Deep Dives / Projects, foresee future technology / market trends based on benchmarking and social media / web forums research to ensure designs will satisfy future customer needs. - Leverage problem-solving capabilities using MPI, TVM, Aims, Future of CTQs - Conduct random audits throughout the PD GPDS process to assess deliverable completion, identify organizational opportunities and work with PD to implement PRAs (learning organization) - Drive the team to develop robust test plans using the DFMEA, P-Diagrams, and Boundary Diagrams. - Drive improvements and robustness into test methods - Stay up to date with industry changes, trend and technologies - Assist in problem-solving efforts, as requested, for any developmental failures and/or launch issues - Provide and/or support problem solving, and data analysis training (methodology/tools) as required - Facilitate weekly Staff Meetings - Travel up to 10% within North America **You'll have...** - Bachelor's degree in engineering - Automotive body design & release experience **Even better, you may have...** - 5+ years of experience in a manufacturing engineering environment Even better you'll have... - Demonstrated problem solving and analytical skills - A passion for improving product quality - An in-depth knowledge of quality on control principles, methods, and tools - Familiarity with Ford Quality Systems: FMA, G8D, DMAIC, etc. - Strong knowledge of Microsoft tools - A history of communicating and presenting Quality data in an informative and persuasive approach - GPDS knowledge is a plus You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder...or all the above? No matter what you choose, we offer a work life that works for you, including: + Immediate medical, dental, and prescription drug coverage + Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more + Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more + Vehicle discount program for employees and family members, and management leases + Tuition assistance + Established and active employee resource groups + Paid time off for individual and team community service + A generous schedule of paid holidays, including the week between Christmas and New Year's Day + Paid time off and the option to purchase additional vacation time. **For more information on salary and benefits, click here:** ********************************* (***************************************************************************************************************************************************************************** This position is a leadership salary grade 6. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. \#LI-Hybrid \#LI-BS2 **Requisition ID** : 55759

... If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We're responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service. We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? As part of our Manufacturing team, you'll help build the world-class, state-of-the-art smart vehicles we're known for. In our plants around the world, we're constantly developing new technologies and processes to further increase our efficiency. You'll get the satisfaction of making great products people use and love. What you'll do... * Support all Technical Chief Quality Meetings, SARs, and Design Reviews * Develop road maps to support the Forward Model program targets * Work with PTIM, Forward Model FMA Team, and functional on FMA plan * Partner with Program Quality as the voice of function and functional delivery * Team with Studio to ensure Customer needs are met; Customer Satisfaction utilizing QNPS & JDP IQS * Develop Deep Dives / Projects, foresee future technology / market trends based on benchmarking and social media / web forums research to ensure designs will satisfy future customer needs. * Leverage problem-solving capabilities using MPI, TVM, Aims, Future of CTQs * Conduct random audits throughout the PD GPDS process to assess deliverable completion, identify organizational opportunities and work with PD to implement PRAs (learning organization) * Drive the team to develop robust test plans using the DFMEA, P-Diagrams, and Boundary Diagrams. * Drive improvements and robustness into test methods * Stay up to date with industry changes, trend and technologies * Assist in problem-solving efforts, as requested, for any developmental failures and/or launch issues * Provide and/or support problem solving, and data analysis training (methodology/tools) as required * Facilitate weekly Staff Meetings * Travel up to 10% within North America What you'll do... * Support all Technical Chief Quality Meetings, SARs, and Design Reviews * Develop road maps to support the Forward Model program targets * Work with PTIM, Forward Model FMA Team, and functional on FMA plan * Partner with Program Quality as the voice of function and functional delivery * Team with Studio to ensure Customer needs are met; Customer Satisfaction utilizing QNPS & JDP IQS * Develop Deep Dives / Projects, foresee future technology / market trends based on benchmarking and social media / web forums research to ensure designs will satisfy future customer needs. * Leverage problem-solving capabilities using MPI, TVM, Aims, Future of CTQs * Conduct random audits throughout the PD GPDS process to assess deliverable completion, identify organizational opportunities and work with PD to implement PRAs (learning organization) * Drive the team to develop robust test plans using the DFMEA, P-Diagrams, and Boundary Diagrams. * Drive improvements and robustness into test methods * Stay up to date with industry changes, trend and technologies * Assist in problem-solving efforts, as requested, for any developmental failures and/or launch issues * Provide and/or support problem solving, and data analysis training (methodology/tools) as required * Facilitate weekly Staff Meetings * Travel up to 10% within North America

As the Diagnostics Strategy Enhancement Lead, you will drive the evolution of vehicle diagnostics within the Diagnostic Advanced Analysis team. This critical role focuses on developing innovative strategies and transforming diagnostic data into actionable insights, ultimately improving vehicle quality, design, and service efficiency across all Ford and Lincoln products. Diagnostics Strategy Enhancement Lead What you'll do... * Analyze Diagnostic Data for Insights: Lead ongoing analysis of vehicle diagnostic data to identify emerging issues and trends (DTCs, FDS), delivering actionable recommendations to engineering, manufacturing, and service teams. * Enhance Diagnostic Design via Feedback: Drive diagnostic design enhancements by collaborating with cross-functional teams (Product Digital Integrity, FASTT, FCSD) to analyze high-priority warranty claims, providing data-driven feedback for improved accuracy and efficiency. * Improve & Validate Diagnostic Processes: Optimize and document diagnostic processes, establishing best practices and validating the real-world effectiveness of diagnostic design changes and new requirements after implementation. * Define & Configure New Failure Signatures: Define and establish new digital failure signatures (including DTCs), integrating regulatory, top warranty, and functional safety requirements in collaboration with relevant teams. * Ensure Data Accessibility & Strategic Deployment: Develop and implement strategies to ensure new diagnostic data and failure signatures are readily accessible and consumable across the vehicle lifecycle, supporting manufacturing plants and dealerships. * Expand Diagnostic Coverage & Cross-Functional Collaboration: Partner with internal teams (FASTT, Feature System Engineering, Hardware) to expand comprehensive diagnostic coverage for all critical vehicle features and functions by defining new failure signatures and DTCs. * Manage & Coordinate Implementation: Serve as the Diagnostic Team's Single Point of Contact (SPOC) for Technical Program Management (TPM) regarding the implementation of Vehicle Digital Signatures of Failure. * Oversee Performance Monitoring: Manage and coordinate the implementation of the Vehicle Performance & Usage Monitoring System and Insights Touchpoint. * Drive Service Efficiency: Define the Service Efficiency Process and develop strategic plans leveraging Vehicle Digital Signatures of Failure. What you'll do... * Analyze Diagnostic Data for Insights: Lead ongoing analysis of vehicle diagnostic data to identify emerging issues and trends (DTCs, FDS), delivering actionable recommendations to engineering, manufacturing, and service teams. * Enhance Diagnostic Design via Feedback: Drive diagnostic design enhancements by collaborating with cross-functional teams (Product Digital Integrity, FASTT, FCSD) to analyze high-priority warranty claims, providing data-driven feedback for improved accuracy and efficiency. * Improve & Validate Diagnostic Processes: Optimize and document diagnostic processes, establishing best practices and validating the real-world effectiveness of diagnostic design changes and new requirements after implementation. * Define & Configure New Failure Signatures: Define and establish new digital failure signatures (including DTCs), integrating regulatory, top warranty, and functional safety requirements in collaboration with relevant teams. * Ensure Data Accessibility & Strategic Deployment: Develop and implement strategies to ensure new diagnostic data and failure signatures are readily accessible and consumable across the vehicle lifecycle, supporting manufacturing plants and dealerships. * Expand Diagnostic Coverage & Cross-Functional Collaboration: Partner with internal teams (FASTT, Feature System Engineering, Hardware) to expand comprehensive diagnostic coverage for all critical vehicle features and functions by defining new failure signatures and DTCs. * Manage & Coordinate Implementation: Serve as the Diagnostic Team's Single Point of Contact (SPOC) for Technical Program Management (TPM) regarding the implementation of Vehicle Digital Signatures of Failure. * Oversee Performance Monitoring: Manage and coordinate the implementation of the Vehicle Performance & Usage Monitoring System and Insights Touchpoint. * Drive Service Efficiency: Define the Service Efficiency Process and develop strategic plans leveraging Vehicle Digital Signatures of Failure.

We are the movers of the world and the makers of the future. We get up every day, roll up our sleeves and build a better world -- together. At Ford, we're all a part of something bigger than ourselves. Are you ready to change the way the world moves? In this position... The Supervisor, Quality & Cost Optimization, will be a key leader in our continuous improvement efforts, working closely with management to translate strategic objectives into actionable plans and measurable outcomes. This role involves overseeing the execution of initiatives focused on reducing warranty costs, enhancing long-term durability, improving initial quality, and optimizing cost performance across various programs and systems. The successful candidate will leverage data-driven insights, problem-solving methodologies, and cross-functional collaboration to achieve aggressive targets in quality and cost reduction, while also specifically addressing technical challenges such as brake NVH. This position demands a proactive approach to identifying opportunities, implementing best practices, and fostering a culture of excellence within the team. You'll have... • Bachelor's degree in Engineering, Business, or a related technical field, Masters Preferred. • Proven experience in a supervisory or team leadership role within a manufacturing, automotive, or engineering environment. • Demonstrated success in leading quality improvement initiatives and achieving measurable results in areas such as warranty reduction, durability, and initial quality. • Strong background in cost management and optimization, with experience in identifying and implementing cost-saving measures. • Familiarity with problem-solving methodologies (e.g., 8D, Six Sigma, Lean Manufacturing) and their application to complex technical issues. Even better, you may have... • Experience with project management and the ability to drive on-time execution of critical programs and initiatives. • Excellent analytical skills with the ability to interpret data, identify trends, and make data-driven decisions. • Strong communication, interpersonal, and collaboration skills to work effectively with cross-functional teams and stakeholders. • Ability to proactively identify and address technical challenges, including specific experience or understanding of Noise, Vibration, and Harshness (NVH) principles, especially related to braking systems. • Proficiency in using performance dashboards and metrics to track progress and report on objectives. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: ***************************** This position is a range of salary grades LL6 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-KH2 Quality Improvement Leadership: Lead efforts to improve initial product quality, specifically targeting reductions in Global Vehicle Health and Engineering (VHE), Underbody Systems Engineering (UNSE), Fixed Brake Engineering warranty repairs, Cost per repair, spend, recovery, and First Time Reported (FTR) metrics to meet or exceed established targets. Drive initiatives to reduce total warranty costs Fixed Brake Engineering with significant year-over-year reductions. Oversee projects aimed at enhancing long-term durability and reliability, including achieving 15% improvement in B10 Life demonstrated. Support efforts to reduce the volume of units affected by recall by 40% from CY2025 in CY2026 for MY2026/27 vehicles. Utilize and promote problem-solving methodologies (e.g., 8D, Six Sigma, Lean Manufacturing) to resolve priority cases within 120 days, addressing root causes and implementing sustainable solutions. Identify and implement AI-related cost efficiencies, contributing to overall cost reduction strategies. Cost Efficiency and Optimization: Lead and support initiatives to achieve substantial year-over-year cost performance targets for the Industrial System, VHE, UNSE, Fixed Brakes. Drive efforts to meet or exceed local UNSE Total Value Management (TVM) and global engineering TVM. Ensure timing guidelines for release are met for TVM NVH Development Excellence: Focus on developing and implementing solutions to eliminate brake Noise, Vibration, and Harshness (NVH) issues. Develop class leading processes and tools for becoming industry BIC for N17 - Brake Noise performance

As the Diagnostics Strategy Enhancement Lead, you will drive the evolution of vehicle diagnostics within the Diagnostic Advanced Analysis team. This critical role focuses on developing innovative strategies and transforming diagnostic data into actionable insights, ultimately improving vehicle quality, design, and service efficiency across all Ford and Lincoln products. You'll have... Education: Bachelor's degree in Electrical Engineering, Computer Science, Data Science, or a related technical field. Experience: Minimum of 7 years of hands-on experience in vehicle diagnostics, data analysis, embedded system engineering, or software development roles within the automotive industry. Technical Expertise: Proven expertise in vehicle diagnostic systems, data interpretation, and defining and implementing diagnostic strategies, including Digital Signatures of Failure. Possess a strong understanding of vehicle electrical architectures and communication protocols. Analytical Skills: Demonstrated ability to analyze complex data sets, identify trends, and translate insights into actionable recommendations. Collaboration & Communication: Excellent communication, presentation, and collaboration skills, with the ability to effectively engage with cross-functional teams and present technical information to diverse audiences. Leadership: Proven leadership abilities with a track record of mentoring and guiding technical teams, fostering innovation, and delivering results. Even better, you may have... Education: Master's degree or Ph.D. in a technical or Management field. Experience: 10+ years of experience in automotive diagnostics, data science, or related advanced engineering fields, with at least 3 years in a leadership or strategic role. Experience launching new vehicles with a track record of achieving plant quality targets. Technical Expertise: Experience with advanced analytics, machine learning (ML) applications in diagnostics, and cloud-based data platforms. Familiarity with Ford diagnostic tools such as Ford Integrated Diagnostic System (IDS), Ford Diagnostic and Repair System (FDRS), and On-Board Diagnostics (OBD-II) systems. Ford-specific knowledge: Strong familiarity with Ford product development deliverables and engineering tools (e.g., AVBOM, WERS, AIMS, 5Ds, eFDVS, Jama, Engineering Sign Off, DFMEA, Six Sigma, Confluence, and Jira). Certifications: Relevant certifications in data science, project management, or automotive diagnostics. You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all of the above? No matter what you choose, we offer a work life that works for you, including: • Immediate medical, dental, vision and prescription drug coverage • Flexible family care days, paid parental leave, new parent ramp-up programs, subsidized back-up child care and more • Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more • Vehicle discount program for employees and family members and management leases • Tuition assistance • Established and active employee resource groups • Paid time off for individual and team community service • A generous schedule of paid holidays, including the week between Christmas and New Year's Day • Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: ***************************** This position is a range of salary grades 6-8 . Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. This position is hybrid. Candidates who are in commuting distance to a Ford hub location may be required to be onsite four or more days per week. #LI-Hybrid #LI-RJ1 What you'll do... Analyze Diagnostic Data for Insights: Lead ongoing analysis of vehicle diagnostic data to identify emerging issues and trends (DTCs, FDS), delivering actionable recommendations to engineering, manufacturing, and service teams. Enhance Diagnostic Design via Feedback: Drive diagnostic design enhancements by collaborating with cross-functional teams (Product Digital Integrity, FASTT, FCSD) to analyze high-priority warranty claims, providing data-driven feedback for improved accuracy and efficiency. Improve & Validate Diagnostic Processes: Optimize and document diagnostic processes, establishing best practices and validating the real-world effectiveness of diagnostic design changes and new requirements after implementation. Define & Configure New Failure Signatures: Define and establish new digital failure signatures (including DTCs), integrating regulatory, top warranty, and functional safety requirements in collaboration with relevant teams. Ensure Data Accessibility & Strategic Deployment: Develop and implement strategies to ensure new diagnostic data and failure signatures are readily accessible and consumable across the vehicle lifecycle, supporting manufacturing plants and dealerships. Expand Diagnostic Coverage & Cross-Functional Collaboration: Partner with internal teams (FASTT, Feature System Engineering, Hardware) to expand comprehensive diagnostic coverage for all critical vehicle features and functions by defining new failure signatures and DTCs. Manage & Coordinate Implementation: Serve as the Diagnostic Team's Single Point of Contact (SPOC) for Technical Program Management (TPM) regarding the implementation of Vehicle Digital Signatures of Failure. Oversee Performance Monitoring: Manage and coordinate the implementation of the Vehicle Performance & Usage Monitoring System and Insights Touchpoint. Drive Service Efficiency: Define the Service Efficiency Process and develop strategic plans leveraging Vehicle Digital Signatures of Failure.

... If good is just never good enough for you, Ford Quality shares your passion for striving for perfection. We're responsible for driving the continuous improvement efforts that enable Ford to deliver the highest quality products and services. Help us drive operational excellence through such innovative, proprietary initiatives as our Global Product Development System, Quality Operating System and New Model Launch. Work cross-functionally and closely with integrated teams in Manufacturing, Product Development, Purchasing, Marketing, Sales and Service. You'll have... • Bachelor's degree in engineering • Automotive body design & release experience Even better, you may have... • 5+ years of experience in a manufacturing engineering environment Even better you'll have… • Demonstrated problem solving and analytical skills • A passion for improving product quality • An in-depth knowledge of quality on control principles, methods, and tools • Familiarity with Ford Quality Systems: FMA, G8D, DMAIC, etc. • Strong knowledge of Microsoft tools • A history of communicating and presenting Quality data in an informative and persuasive approach • GPDS knowledge is a plus You may not check every box, or your experience may look a little different from what we've outlined, but if you think you can bring value to Ford Motor Company, we encourage you to apply! As an established global company, we offer the benefit of choice. You can choose what your Ford future will look like: will your story span the globe, or keep you close to home? Will your career be a deep dive into what you love, or a series of new teams and new skills? Will you be a leader, a changemaker, a technical expert, a culture builder…or all the above? No matter what you choose, we offer a work life that works for you, including: Immediate medical, dental, and prescription drug coverage Flexible family care, parental leave, new parent ramp-up programs, subsidized back-up childcare and more Family building benefits including adoption and surrogacy expense reimbursement, fertility treatments, and more Vehicle discount program for employees and family members, and management leases Tuition assistance Established and active employee resource groups Paid time off for individual and team community service A generous schedule of paid holidays, including the week between Christmas and New Year's Day Paid time off and the option to purchase additional vacation time. For more information on salary and benefits, click here: ********************************* This position is a leadership salary grade 6. Visa sponsorship is not available for this position. Candidates for positions with Ford Motor Company must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. We are an Equal Opportunity Employer committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race, religion, color, age, sex, national origin, sexual orientation, gender identity, disability status or protected veteran status. In the United States, if you need a reasonable accommodation for the online application process due to a disability, please call **************. #LI-Hybrid #LI-BS2 What you'll do... • Support all Technical Chief Quality Meetings, SARs, and Design Reviews • Develop road maps to support the Forward Model program targets • Work with PTIM, Forward Model FMA Team, and functional on FMA plan • Partner with Program Quality as the voice of function and functional delivery • Team with Studio to ensure Customer needs are met; Customer Satisfaction utilizing QNPS & JDP IQS • Develop Deep Dives / Projects, foresee future technology / market trends based on benchmarking and social media / web forums research to ensure designs will satisfy future customer needs. • Leverage problem-solving capabilities using MPI, TVM, Aims, Future of CTQs • Conduct random audits throughout the PD GPDS process to assess deliverable completion, identify organizational opportunities and work with PD to implement PRAs (learning organization) • Drive the team to develop robust test plans using the DFMEA, P-Diagrams, and Boundary Diagrams. • Drive improvements and robustness into test methods • Stay up to date with industry changes, trend and technologies • Assist in problem-solving efforts, as requested, for any developmental failures and/or launch issues • Provide and/or support problem solving, and data analysis training (methodology/tools) as required • Facilitate weekly Staff Meetings • Travel up to 10% within North America

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Commercial Services Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description The Commercial Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the locations supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. Collaborating with departments at your physical site, you provide input for improvements and communicate effectively on challenges and system changes affecting clients and team members. The role is vital for maintaining client requirements and fostering a collaborative spirit for success throughout the entire Commercial Services department and other departments at the location. Responsibilities Oversee day-to-day operations, providing oversight and direction to employees in the operating unit. Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service. Audit work completed by Commercial Account Administrators and Posting and Procurement dept for accuracy. Log audit discrepancies, providing opportunities for addressing trends with performance or system issues. Serves as a point person for resolution of customer issues in partnership with the Commercial Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation. Collaborate with other departments, locations, commercial clients, and Manheim groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees. Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process. Coordinate and oversee the sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information as defined in the clients' Standard Operating Procedures (SOP). Utilizing a deep understanding of the automotive business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success. Cultivate and maintain positive relationships with commercial account representatives, their teams, and major commercial clients, including banks. Utilize strong relationships with commercial clients to address concerns, fulfill requests, and promote upselling of Cox Automotive services. Supervise staff in inventory management post pre-sale reconditioning and oversee the redemption process. May supervise the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. Develop and nurture team members' strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning. Develop new commercial accounts and increase volume with existing customers through proactive outreach. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Minimum Qualifications High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience Candidate must have at least one year in a role of management/leadership. Experience in the automobile industry or the auction business preferred. Customer service experience required. Experience coaching and leading others preferred. Ability to foster productive and professional internal and external business relationships required. Strong verbal and written communication skills required. Strong interpersonal skills required. Strong ability to problem solve and de-escalate heated situations required. Strong organizational skills required. Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills. Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity. Vision abilities required include close, distance and depth perception. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Dealer Services Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Job Summary: The Dealer Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the location(s) supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. Collaborating with departments at the physical site(s), this role provides input for improvements and communicates effectively on challenges and system changes affecting clients and team members. The role is vital for maintaining client requirements and fostering a collaborative spirit for success throughout the entire Dealer Services department and other departments at the location(s). In addition, this role has responsibility for proactively identifying enhancement opportunities, running reports for trend analysis and compliance, and offering coaching, performance management and training to employees. Responsibilities: Oversee day-to-day operations, providing oversight and direction to employees in the operating unit. Establishes and maintains positive relationships with clients and works with team to: Understand client requirements and expectations, Develop and implement client-specific sales strategies, Manage sales execution, Understand, address, and resolve sales-related issues. Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service. Serves as a point person for resolution of customer issues in partnership with the Field Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation. Collaborate with other departments, physical sites, clients, and Manheim and/or Cox Automotive groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees. Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process. Coordinate and oversee the sales preparation for assigned accounts, ensuring accurate collection of vehicle and account information as defined in the Dealer Services standard operating procedures. Partners with managers from Operations, Automotive Service & Repair, and other departments to ensure execution related to readiness of vehicles. Utilizing a deep understanding of the automotive business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success. Leads the education of Dealer customers on Online Vehicle Exchange, Simulcast, Manheim.com, Manheim Express and on other Manheim services, especially MMR to ensure Manheim employees set realistic expectations on selling cars. Provide assistance and training in usage. Develop and nurture team members' strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning. Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Perform any other duties assigned. Qualifications: High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience Experience in the automobile industry or the auction business preferred. Customer service experience required. Experience coaching and leading others preferred. Ability to foster productive and professional internal and external business relationships required. Strong verbal and written communication skills required. Strong interpersonal skills required. Strong ability to problem-solve and de-escalate heated situations required. Strong organizational skills required. Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills. Ability to sit or stand for prolonged periods of time. Ability to perform repetitive data entry tasks, manual dexterity. Vision abilities required include close, distance and depth perception. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Since 1921, Neapco has been a leading supplier of innovative driveline solutions to original equipment manufacturers and the global automotive industry. Neapco designs, manufactures, and distributes high quality, cost-effective OEM and aftermarket driveline products for automotive, light truck, heavy truck, off-road, off-highway, agriculture, and industrial applications. Recognized by Crain's Fast 50 in recent years, including 2020, and honored with multiple Supplier Quality Awards, Neapco's agile, passionate, and diverse approach fuels a relentless focus on establishing, maintaining, and strengthening enduring professional partnerships. As we celebrate our 100-year anniversary, we continue our long tradition of quality and excellence by placing our team members first, from safety and personal enrichment, to professional development, Neapco is excited to add a Material Planning & Logistics Supervisor to our team. This position will report to the Material Planning & Logistics Superintendent and is based at our location in Belleville, MI. It is extremely important this team member be aligned with Neapco's Core Values of Partnership, Passion, Agility, Teamwork, Integrity, and Diversity. Compensation dependent upon qualifications. Job Description: Material Planning & Logistics Supervisor Key Responsibilities: Ensure the efficient flow of material in support of established production schedules Schedule UAW represented material handling personnel Lead cross-shift team meetings and stand-downs Maintain employee time and attendance records in Plex ERP system to ensure accurate payroll processing and attendance tracking Provide formal forklift instruction and practical training, as well as evaluate employee performance to issue material handling equipment certification Direct and oversee shipping and receive activities Schedule outbound freight to comply with operations and capacity Verify proper labels and tickets have been applied prior to shipping Ensure accuracy of all shipping and receiving documents Maintain shipping, receiving, and inventory records in ERP system (Plex) Ensure shipping counts match picking documents Verify physical rack inventory matches records in customer systems Communicate shipping schedules to customers Participate in cycle counts and help maintain accuracy of inventory Maintain production job schedules Eliminate waste through safety, quality, and MP&L process improvement initiatives Required Skills: Excellent judgement and decision-making ability Strong interpersonal, verbal, and written communication skills Ability to effectively manage time, prioritizing multiple projects and tasks Sound understanding of MRP functional flows and requirement generation Experience supervising unionized work force in a manufacturing environment strongly preferred Microsoft Office (Word, Excel, Outlook, and Access) experience and proficiency required Experience with Plex ERP system and customer portals (Covisint and eSupplierConnect) a plus Education Bachelor's Degree with focus in Supply Chain Management preferred; consideration may be given to candidates with equivalent combination of education and experience Neapco recognizes that our team members are our most valuable asset, and we are committed to providing them with a safe, drug-free workplace fostering respect and ethical treatment. Unlawful discrimination in employment decisions based on race, color, religion, ethnic/national origin, age, sex, veteran status, disability, or any similar protected status is strictly prohibited. In return for their expertise and shared commitment to our goals, we offer our team members competitive salaries and a comprehensive benefits package. ************** #LI-Onsite

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Dealer Services Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Job Summary: The Dealer Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the location(s) supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. Collaborating with departments at the physical site(s), this role provides input for improvements and communicates effectively on challenges and system changes affecting clients and team members. The role is vital for maintaining client requirements and fostering a collaborative spirit for success throughout the entire Dealer Services department and other departments at the location(s). In addition, this role has responsibility for proactively identifying enhancement opportunities, running reports for trend analysis and compliance, and offering coaching, performance management and training to employees. Responsibilities: * Oversee day-to-day operations, providing oversight and direction to employees in the operating unit. * Establishes and maintains positive relationships with clients and works with team to: * Understand client requirements and expectations, * Develop and implement client-specific sales strategies, * Manage sales execution, * Understand, address, and resolve sales-related issues. * Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service. * Serves as a point person for resolution of customer issues in partnership with the Field Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation. * Collaborate with other departments, physical sites, clients, and Manheim and/or Cox Automotive groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees. * Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process. * Coordinate and oversee the sales preparation for assigned accounts, ensuring accurate collection of vehicle and account information as defined in the Dealer Services standard operating procedures. * Partners with managers from Operations, Automotive Service & Repair, and other departments to ensure execution related to readiness of vehicles. * Utilizing a deep understanding of the automotive business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success. * Leads the education of Dealer customers on Online Vehicle Exchange, Simulcast, Manheim.com, Manheim Express and on other Manheim services, especially MMR to ensure Manheim employees set realistic expectations on selling cars. Provide assistance and training in usage. * Develop and nurture team members' strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. * Perform any other duties assigned. Qualifications: * High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience * Experience in the automobile industry or the auction business preferred. * Customer service experience required. * Experience coaching and leading others preferred. * Ability to foster productive and professional internal and external business relationships required. * Strong verbal and written communication skills required. * Strong interpersonal skills required. * Strong ability to problem-solve and de-escalate heated situations required. * Strong organizational skills required. * Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills. * Ability to sit or stand for prolonged periods of time. * Ability to perform repetitive data entry tasks, manual dexterity. * Vision abilities required include close, distance and depth perception. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Supervisor, Commercial Services Management Level Supervisor Flexible Work Option No remote option; must work at a specified Cox location Travel % Yes, 5% of the time Work Shift Day Compensation Compensation includes a base salary of $55,600.00 - $83,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description The Commercial Services Supervisor plays a pivotal role in ensuring positive client experiences and success across the locations supported. Responsibilities include managing employee work schedules, determining the optimal sales strategy for client vehicles across both physical and digital sales channels, auditing transactions for accuracy, and resolving client needs efficiently both in-person and through verbal and written communication methods. Collaborating with departments at your physical site, you provide input for improvements and communicate effectively on challenges and system changes affecting clients and team members. The role is vital for maintaining client requirements and fostering a collaborative spirit for success throughout the entire Commercial Services department and other departments at the location. Responsibilities * Oversee day-to-day operations, providing oversight and direction to employees in the operating unit. * Works with managers to review work volumes, plan and continuously monitor staffing levels to ensure efficiency, work quality, prioritization, and superior customer service. * Audit work completed by Commercial Account Administrators and Posting and Procurement dept for accuracy. Log audit discrepancies, providing opportunities for addressing trends with performance or system issues. * Serves as a point person for resolution of customer issues in partnership with the Commercial Sales Team and Major Accounts. Identify, assess, and resolve issues; refer unresolved customer conflicts to designated departments for further investigation. * Collaborate with other departments, locations, commercial clients, and Manheim groups to ensure client success, address issues impacting employees and assure an overall positive experience for both clients and employees. * Communicate with managers on challenges, process changes, and new accounts. Provide input for improvements, diagnostic tools, and process. * Coordinate and oversee the sales preparation for commercial accounts, ensuring accurate collection of vehicle and account information as defined in the clients' Standard Operating Procedures (SOP). * Utilizing a deep understanding of the automotive business and clients' business models, strategically align Cox Automotive's suite of products and services to ensure client success. * Cultivate and maintain positive relationships with commercial account representatives, their teams, and major commercial clients, including banks. * Utilize strong relationships with commercial clients to address concerns, fulfill requests, and promote upselling of Cox Automotive services. * Supervise staff in inventory management post pre-sale reconditioning and oversee the redemption process. * May supervise the Outside Commercial Coordinator team who work closely with client account representatives to coordinate vehicles for sale, review work performed, ensure appropriate & timely sale line-up, and ensure effective operational flow. * Develop and nurture team members' strengths and identifying areas for improvement through encouragement with goal setting, feedback, employee recognition, rewards, and performance development planning. * Develop new commercial accounts and increase volume with existing customers through proactive outreach. * Visibly demonstrate safety commitment by following all safety and health procedures and modeling the behaviors related to such. Work in cooperation with safety leadership in support of all safety activities aligned with Safety Excellence. Minimum Qualifications * High School Diploma/GED and 5 years' experience in a related field. The right candidate could also have a different combination, such as a bachelor's degree in a related discipline and 3 years' experience in a related field; a master's degree and 1 year of experience; or a Ph.D. and up to 1 year of experience * Candidate must have at least one year in a role of management/leadership. * Experience in the automobile industry or the auction business preferred. * Customer service experience required. * Experience coaching and leading others preferred. * Ability to foster productive and professional internal and external business relationships required. * Strong verbal and written communication skills required. * Strong interpersonal skills required. * Strong ability to problem solve and de-escalate heated situations required. * Strong organizational skills required. * Good computer software skills necessary. Must possess basic Microsoft Excel, Word, and Outlook skills. * Ability to sit or stand for prolonged periods of time. * Ability to perform repetitive data entry tasks, manual dexterity. * Vision abilities required include close, distance and depth perception. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company's needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.