Service Advisor jobs at Toyota of Hollywood - 8 jobs

Job Title: ASM/Service Advisor Department: Service Reports to: Service Manager & Service Director FLSA Status: Exempt Essential Duties & Responsibilities: * Maintain Customer Satisfaction Index (CXI) rating as set by service manager. * Maintain the prescribed standard for "hours per customer repair order written" * Greet customers in a timely, friendly and professional manner. Let customers who are waiting know that they will be helped soon. * Communicate with customer to determine the nature of their mechanical problem(s). * Obtain accurate customer and vehicle data. * Test-drive vehicle as necessary. * Advise customers on the care of their cars and the value of maintaining their vehicles in accordance with the manufacturers' specifications. * Lift the hood of every vehicle and look underneath for potential additional repair needs. * If additional work is needed, clearly explain the exact repair instructions, making a special note of the main reason(s) the customer brought the vehicle in. Repair orders must be legible. * Notify dispatcher of incoming work. * Provide estimates for labor and parts. If the cost of service cannot be established during reception, leave open and contact the customer later for approval. * Establish each customer's method of payment. Obtain approval of credit, if necessary. * Obtain customer's signature on repair order; provide customer with a copy. * Follow up progress of each repair order during the day. Contact customer by telephone regarding any changes in the estimate of time promised. Record changes on repair order in the approved manner. * Handle telephone inquiries regarding work in process and appointments. * Compare final invoice with original repair order. * Analyze quality control report to ensure that work is completed as requested to reduce comebacks. * Deliver vehicle to customer and answer any questions. * Maintain follow up program on additional items found in need of repair. * Attend meetings as scheduled. * Establish and maintain good working relationships with customers to encourage repeat and referral business. * Ensure that work areas and customer waiting areas are kept clean. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education & Experience: Associate's degree (A. A.) or equivalent from two-year college or technical school; or six months to one year related experience and/or training; or equivalent combination of education and experience. Language Skills: Ability to read, analyze and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit and stoop, kneel, crouch, or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, and distance vision. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts and outside weather conditions. The employee is occasionally exposed to fumes or airborne particles, risk of electrical shock, and vibration. The noise level in the work environment is usually moderate. THE ABOVE DECLARATIONS ARE NOT INTENDED TO BE AN "ALL-INCLUSIVE" LIST OF THE DUTIES AND RESPONSIBILITIES OF THE JOB DESCRIBED OR OF THE SKILLS AND ABILITIES REQUIRED TO PERFORM THE JOB. RATHER, THEY ARE INTENDED ONLY TO DESCRIBE THE GENERAL REQUIREMENTS OF THE JOB. ______________________________ ________________ Signature (Employee) Date ______________________________ ________________ Signature (Supervisor) Date

Service Department Dispatcher - We are currently seeking a full time Service Dispatcher for our rapidly expanding dealership group! This is the perfect entry level position for individuals looking to get a "foot in the door" in the automotive industry! JOB DUTIES: Maintaining the standard and quality of service of the organization. Dispatch all incoming Repair Orders to the appropriate Technicians. Write various internal Repair Orders (such as PDI's). Outbound calls to retrieve prepaid maintenance authorizations . Documenting CCR's on Repair Orders and deliver finished Repair Orders back to the Service Advisors. Coordinating work with team members and management. Other tasks and responsibilities as assigned by supervising manager. JOB REQUIREMENTS: While no experience is necessary, an ideal candidate will be dependable, professional, and have a positive, can-do attitude. Other requirements include: 18 years of age or older. General familiarity with a variety of automobiles. Valid driver's license and clean driving record. Excellent communication skills. Pre-employment background check and drug test. JOB BENEFITS: We have a comprehensive pay plan and benefits package that we will go over in detail with post interview candidates Equal Opportunity Employer Job Type: Full-time Salary: $16.00 per hour (salary commensurate with experience) Education: High school or equivalent (Required) License: Driver's License (Required) Language: English (Required) and Spanish (Preferred but not required) Job Type: Full-time The Service Dispatcher Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $12.00.

Automotive Sales / Service BDC Agent: Contacting Sales / Service Prospects and existing Customers By Phone, Text, and or Email through our state of the art CRM system to secure Sales / Service Appointments with prospects that have expressed interest in our services and products. The minimum requirements: Excellent Phone Skills Warm , Professional and Enthusiastic Personailty need only apply At least 80 to 100 Daily contact attempts through the 3 different media methods listed above 25 to 30 WPM in Typing (50 + WPM is preferred) The Sales BDC Rep Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $16.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit. The Service BDC Rep Position has a Pay Scale consisting of the following elements and ranges. Wages include Base Hourly Compensation of between $16.00 and $18.00. The position also may also pay a production bonus based on individual or team performance that may range from $0.00 (if baseline benchmarks are not met) without any fixed upper limit.

Full-time Description We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications, scheduling service appointments, and providing a high level of customer care. Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties. Essential Job Functions Answer inbound phone calls, texts, emails, and online service inquiries in a timely and professional manner Communicate effectively with customers in English and Spanish regarding service appointments and general service information Schedule, confirm, and reschedule service appointments using CRM and DMS systems Perform outbound follow-up communications including appointment reminders, missed appointment follow-ups, and service campaigns Accurately document all customer interactions and maintain detailed records Meet or exceed established activity, appointment, and show-rate performance goals Coordinate with Service Advisors and Management to ensure efficient workflow Deliver an exceptional customer experience consistent with company standards Requirements Required Qualifications Ability to communicate professionally in both English and Spanish, as required for customer-facing responsibilities Prior customer service, call center, BDC, or automotive dealership experience preferred Strong verbal and written communication skills Ability to manage high call volume in a fast-paced environment Basic computer proficiency, including CRM, DMS, email, and texting platforms Strong organizational skills and attention to detail Reliable attendance and punctuality

Our dealership is now seeking a dynamic team member with a proven track record in a new & used car automotive environment for our family-owned and operated dealership. We are hiring an experienced Automotive Service Advisor to join our team! Now is the time to take your career to the next level. Prospective candidates will possess a desire to be the best of the best. We are focused on the customer and focused on your long-term success. When you join our team, you'll have access to a total compensation package, which includes great career growth, a friendly work environment, and outstanding benefits....and more: Competitive Wages Paid Time Off for Volunteer Time Paid Vacation, Sick and Holidays Paid Basic Life Insurance 401K & Match Health, Dental, Vision Insurance Other Supplemental Insurance options such as: Additional access to Term Life Insurance Policy Short Term and Long-Term Disability Health care, dependent care, and family reimbursement accounts Pet Insurance In this position you would be responsible for advising and greeting customers; listening to their description of the problems or service needed, determine the type of service required and prepare repair orders. If a vehicle requires additional repairs not covered in the original order, you would estimate the additional cost and telephone the customer for permission to do the work. You would report directly to the Service Director. Qualifications: High School Diploma or equivalent Minimum 1 year of Automotive Service Advisor/Writing necessary Minimum 1 year of Automotive diagnostic, preferred Working knowledge and experience of automotive products, repairs, and parts Valid California Sales License, required Strong communication skills and the ability to translate customers' needs to workable technician orders Strong writing and typing skills All applicants must be authorized to work in the USA Ability to demonstrate the ability to pass pre-employment testing including background checks, MVR, drug test, and valid driver's license. Must have a valid driver's license and be eligible for coverage under shop insurance policy (Not an excluded driver) Bilingual preferred but not required. Essential Duties, but not limited to: Follows all company processes and procedures Advises customers of necessary services, repairs, and benefits Maintains our company standards of gross profit production and customer satisfaction. Always communicating internally and externally with other departments, employees, and vendors Updating and communicating with customers in a timely manner Complies with all rules and regulations as required Apply today and find out all our dealership has to offer!

Job DescriptionDescription: We are seeking a professional and customer-focused Business Development Center (BDC) Associate to support our Service Department. This role is responsible for managing inbound and outbound customer communications, scheduling service appointments, and providing a high level of customer care. Bilingual Spanish/English communication skills are required for this position due to regular interaction with Spanish-speaking customers as part of the essential job duties. Essential Job Functions Answer inbound phone calls, texts, emails, and online service inquiries in a timely and professional manner Communicate effectively with customers in English and Spanish regarding service appointments and general service information Schedule, confirm, and reschedule service appointments using CRM and DMS systems Perform outbound follow-up communications including appointment reminders, missed appointment follow-ups, and service campaigns Accurately document all customer interactions and maintain detailed records Meet or exceed established activity, appointment, and show-rate performance goals Coordinate with Service Advisors and Management to ensure efficient workflow Deliver an exceptional customer experience consistent with company standards Requirements: Required Qualifications Ability to communicate professionally in both English and Spanish, as required for customer-facing responsibilities Prior customer service, call center, BDC, or automotive dealership experience preferred Strong verbal and written communication skills Ability to manage high call volume in a fast-paced environment Basic computer proficiency, including CRM, DMS, email, and texting platforms Strong organizational skills and attention to detail Reliable attendance and punctuality

Full-time Description As a Toyota Service Advisor, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities: Customer Interaction: Greet customers and assess their service needs. Listen carefully to customer problems and concerns. Set and manage expectations regarding service delivery. Service Coordination: Arrange appropriate service and repairs based on customer requests. Estimate costs and completion time for repairs. Verify insurance information. Conduct inspections and test drives. Additional Services: Recommend additional services based on customer needs. Provide detailed explanations of necessary repairs and cost estimates. Obtain approval from customers for additional work. Customer Satisfaction: Ensure prompt, courteous, and effective service. Communicate with customers about the status of their vehicle repairs. Requirements To become a Toyota Service Advisor, you'll need a combination of qualifications and skills. Here's what you should aim for: Education and Certification: A high school diploma or GED is typically required. Vocational training in automotive technology or an associate degree with a focus on service operations. ASE certification preferred Minimum 1 year service advisor experience Mechanical Knowledge: Develop a thorough understanding of auto repair and maintenance. Familiarity with Toyota systems and process Customer Service Skills: Strong communication skills are essential. Be client-oriented, organized, and attentive to detail. Prioritize customer satisfaction and effective service delivery. Sales and Computer Proficiency: Basic computer skills are necessary for managing service records and communicating with customers. Salary Description $48000- $120000/year