Front Desk Agent jobs at Lodging Enterprises

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

As a Front Desk Associate, you'll be responsible for working independently, and without direct supervision. Possess strong communication, telephone, and customer service skills. Be detailed oriented and able to multitask. Meet and greet residents; checks guests and service providers in/out. Able to understand and react to emergency response and access control procedures; monitors and operates electronic security control systems; and accurately maintains daily logs, records and forms. Your Responsibilities: Demonstrates excellent customer service, communication, and time management skills. Monitors Emergency Response System. Greets and directs Residents, guests, and invitees. Monitors and controls Electronic Security Control Systems. Responds to emergency situations in a timely and efficient manner. Monitors and controls access to the building. Maintains daily log, records, and forms. Resolves and follows-up on all complaints/issues. Maintains a safe and secure environment throughout the building/property(s). May be assigned other duties by the on-site property manager. Follows safety procedures and maintains a safe work environment. Other duties as required. Skills & Qualifications: High school diploma or equivalency preferred. College level courses in business or hospitality preferred. Two (2) to three (3) years of business experience preferred. Computer literacy: command of information system hardware/software is preferred. Effective written and verbal communication skills. Multiple language fluency is desirable. Strong customer service, communication and interpersonal skills required. Physical Requirements: Ability to lift 30 - 50 lbs. Work in an upright standing or sitting position for long periods of time. Handle, finger, grasp and lift objects and packages. Reach with hands and arms. Communicate, receive, and exchange ideas and information by means of the spoken and written word. Ability to quickly and easily navigate the property/building as required to meet the job functions Complete all required forms. Ability to work extended hours and weekends based on project requirements. Ability to respond to emergencies in a timely manner. Schedule: Morning - 7am - 3pm Afternoon - 3pm - 11pm Overnight - 11pm - 7am What We Offer: As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, and Vision. In addition, you will be eligible for time off benefits, paid holidays, and a 401k with company match. Occasional travel may be required to attend training and other company functions. Compensation: $16- $18 Hourly Disclaimer: The above information in this description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. This is not an all-inclusive job description; therefore, management has the right to assign or reassign schedules, duties, and responsibilities to this job at any time.

Department: CRO Reports to: CRO Supervisor Status: Non-Exempt I. Job Purpose/Objective: Up to $18.50/ Hr This position is the primary voice and initial experience for all customer and/or agent reservations. CRO Agents communicate verbally and in writing with all customers, vendors and other Roberts Hawaii departments. CRO Agents primarily answer incoming calls, check and process orders received via departmental email, fax and website portal. Reservation requests are handled with excellent customer service and must therefore be handled in a timely manner, with attention to detail accuracy and follow through. II. Essential Job Functions: Book reservations for all Roberts Hawaii products and services in all four (4) major islands (subject to change) Understand and adhere to all company and department policies, procedures, and codes of conduct Answer incoming calls while providing excellent customer service in order to reconfirm reservation information with customer via phone and Fare Harbor system; process payments, and answer inquiries Communicate both verbally and in writing in order to create accurate reports and deliver presentations Troubleshoot and resolve customer issues in absence of a Supervisor or Manager Escalate reservation and operational challenges and issues to Lead, Supervisor, Manager and/or Director for resolution Attend training for customer service, systems, new products and services and other areas as needed Share feedback and assist with process improvement and documentation for CRO Agent tasks Complete daily tasks as assigned, including but not limited to: Complete OS Ticket assignments Check email frequently for product and operational updates Check and process orders or requests received via departmental email, fax and website portal via Fare Harbor Forward special email requests to Groups department, Supervisor, Manager or Director as circumstance dictates Compile and send manifests to the appropriate parties and departments to be notified Download and process reservations from Expedia, AVIP, and other agencies Provide counts throughout the day to relevant Roberts Hawaii department counterparts Purchase airline tickets, confirm with customer, and complete the reservation process for One-Day tours Assist with projects and perform other duties as assigned or requested III. Essential Skills (Minimum qualifications individual must possess when entering position) - i.e. skillsets, education, certifications, etc.: High School Diploma or equivalent Knowledge of Roberts Hawaii products and statewide island familiarity Prior customer service and administrative experience preferred Ability to work a flexible schedule including nights and weekends Able to type a minimum of 40 wpm accurately Computer literate and proficient with Outlook, Internet, Word, and Excel Familiarity with working basic office equipment and machines, including but not limited to, faxes and multi-line phone system Ability to learn quickly and organize information for professional use and reference Ability to calculate basic math functions such as addition, subtraction, and multiplication Ability to read, write and communicate clearly and effectively Ability to multi-task and prioritize according to an ever changing work load and business demands Ability to work in a fast-paced environment Meet commitments, work independently, accept accountability, handle change, set personal standards, stay focused under pressure, meet attendance/punctuality requirements Good listening skills with ability to build strong relationships Flexible and open-minded in order to negotiate effectively, solicit performance feedback and productively handle constructive criticism Keep information organized and accessible, maintain clean/functional work space, work systematically/efficiently, manage time well Promote mutual respect, keep workplace clean and safe, support safety programs IV. Working Conditions/Job Environment: Air Conditioned office Desk and chair General office equipment and supplies Sedentary work: Must be able to sit for extended periods of time Exposure to potential eye and muscle strain due to constant use of computer Some remote work may be necessary The information on this description has been designed to indicate the general nature and level of work performed by an employee in this classification. It is not to be interpreted as a comprehensive inventory, or all duties, responsibilities, and qualifications of employees assigned to this job. Management has the right to add to, revise, or delete information in this description. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of this position. EOE/M/F/Vet/Disabilities

Sabre Corporation is a leading technology provider to the global travel and tourism industry. Headquartered in Southlake, Texas, USA, Sabre operates offices in approximately 60 countries around the world. At Sabre, we make travel happen. Positioned at the center of the business of travel, our platform connects people with experiences that matter in their lives. Today, Sabre is creating a new marketplace for personalized travel. It is our people who develop and deliver powerful solutions that meet the current and future needs or our airline, hotel and travel agency customers. Join our journey! _NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG._ Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call. What does a Customer Service Reservation Agent do? + Assist our guest and travel agents with their vacation needs via inbound calls + Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels + Answer inquiries pertaining to the resorts' amenities, services, and policies + Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc Why Hospitality Solutions? + Monthly Recognition & Incentives for Top Performers + Health Benefits start on Day One (Full Time Agent) + Paid Training + 5 weeks PTO (Full Time Agent) Job Requirements Who are we are looking for? + 1+ years of related experience preferred + Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts) + HS Diploma/GED or equivalent required + Passion to provide a great customer experience This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential! We have opportunities available for part time and full time in Orlando, Florida Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre's Compliance Office at *************************** Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing equal employment opportunities to minorities, females, veterans, and disabled individuals. EEO IS THE LAW Stay connected with Sabre Careers

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG. Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call. What does a Customer Service Reservation Agent do? Assist our guest and travel agents with their vacation needs via inbound calls Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels Answer inquiries pertaining to the resorts' amenities, services, and policies Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc Why Hospitality Solutions? Monthly Recognition & Incentives for Top Performers Health Benefits start on Day One (Full Time Agent) Paid Training 5 weeks PTO (Full Time Agent) Job Requirements Who are we are looking for? 1+ years of related experience preferred Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts) HS Diploma/GED or equivalent required Passion to provide a great customer experience This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential! We have opportunities available for part time and full time in Orlando, Florida Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at ****************************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW #LI-Hybrid#LI-KN1

Sabre is a technology company that powers the global travel industry. By leveraging next-generation technology, we create global technology solutions that take on the biggest opportunities and solve the most complex challenges in travel. Positioned at the center of the travel, we shape the future by offering innovative advancements that pave the way for a more connected and seamless ecosystem as we power mobile apps, online travel sites, airline and hotel reservation networks, travel agent terminals, and scores of other solutions. Simply put, we connect people with moments that matter. NOTE: TPG Capital, a global alternative asset management firm, recently acquired Hospitality Solutions. Over the coming months, Sabre is working with TPG to formally separate the Hospitality Solutions business from Sabre. It is important to understand that while you will be employed by a Sabre legal entity, your role will be to support the Hospitality Solutions business, which is now owned by TPG. Hospitality Solutions, formerly part of Sabre Holdings, is a global leader at the forefront of hospitality technology powering over 40,000 properties across 174 countries. Celebrated for our innovative and customer-centric approach, we deliver integrated platforms for distribution, reservations, retailing, and guest experience to both renowned hotel brands and independent properties worldwide. A Reservation Agent within our Hospitality unit takes inbound calls for a dedicated hotel or multiple properties. This role serves the first point of contact for online shoppers and travel agents, when looking to select their accommodations. We strive to provide the guest with the best experience from the first phone call. What does a Customer Service Reservation Agent do? * Assist our guest and travel agents with their vacation needs via inbound calls * Provide recommendations on suitable options while confirming reservations at our collection of internationally distinguished hotels * Answer inquiries pertaining to the resorts' amenities, services, and policies * Aid guests with any special requests for their stay such as dinner reservations, airport transfers, city tours, etc Why Hospitality Solutions? * Monthly Recognition & Incentives for Top Performers * Health Benefits start on Day One (Full Time Agent) * Paid Training * 5 weeks PTO (Full Time Agent) Job Requirements Who are we are looking for? * 1+ years of related experience preferred * Must be able to work Saturday and/or Sunday (Increased pay rate for afternoon shifts) * HS Diploma/GED or equivalent required * Passion to provide a great customer experience This position pays a base of $15.00 hourly - increased pay rate for afternoon and evening shifts. Great bonus potential! We have opportunities available for part time and full time in Orlando, Florida Reasonable Accommodation Sabre is committed to working with and providing reasonable accommodation to applicants with disabilities. Applicants applying for a Sabre position with a disability who require a reasonable accommodation for any part of the application or hiring process may contact Sabre at ****************************. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. Affirmative Action Sabre is an equal employment opportunity/affirmative action employer and is committed to providing employment opportunities to minorities, females, veterans and disabled individuals. EEO IS THE LAW #LI-Hybrid#LI-KN1

Wet'n'Wild Hawaii is Oahu's top 10 most visited family attraction on the island and recently voted Best of Honolulu Magazine's “Best Family Attraction”. We pride ourselves on having FUN! We are currently seeking a Tour Reservationist who can speak, read and understand the Japanese language fluently. The ideal candidate has expert communication skills and is able to maintain an upbeat attitude and work efficiently under high-stress environments. Responsibilities include but not limited to: Answer telephones and enter guest reservations using PonoRez (web-based central reservation system). Change and cancel reservations as guest requests. Process accurate records for coding and tracking reservations and advanced deposits. Maintain good relations with all guests and implement procedures for giving special attention to VIPs. Enter guest reservations into the computer system while assigning reservations to the appropriate rates. Qualifications are but not limited to the following: 1 - 2 years tour reservations experience. Familiar using PonoRez (web-based central reservation system). Valid Driver's License and own transportation is required. Must be self-driven, motivated and possess excellent relationship-building skills. Excellent verbal and written communication skills. Able to work on weekend, holidays and some evenings. Strong computer proficiency including MS Office Suite.

Property Description The Don CeSar, known as the "Pink Palace" and a legendary landmark on St. Pete Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a world-class, historic resort known for its luxury and elegance. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are ample opportunities for career growth and advancement. Our resort offers stunning oceanfront views, upscale amenities, and a prestigious reputation, creating a truly exceptional work environment. As a member of The Don CeSar team, you'll have the chance to provide unparalleled service to our esteemed guests, work in a supportive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable memories for our guests and become a valued member of our team at The Don CeSar! Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

Property Description Join the team at Hotel Zephyr - Fisherman's Wharf, located in the heart of San Francisco's iconic waterfront! As a unique and vibrant hotel, we are seeking enthusiastic and motivated individuals to be part of our team. With our innovative and playful nautical-themed decor, Hotel Zephyr offers an exciting and dynamic work environment. As an employee, you will have the opportunity to provide exceptional service to our guests and create memorable experiences. With Fisherman's Wharf as our backyard, you will have access to the city's top attractions and a bustling, energetic atmosphere. Join us and be part of a team that values teamwork, creativity, and a commitment to excellence in hospitality. Apply now and embark on a rewarding career at Hotel Zephyr - Fisherman's Wharf! Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify. Salary Range USD $30.54 - USD $31.73 /Hr.

Job Description Job Summary: Responds to communications from guests concerning reservations arriving by mail, telephone, fax, or Internet. DEPARTMENTAL EXPECTATION OF EMPLOYEE: Adheres to Sycamore's Policies, Procedures and Safety protocols. Acts as a role model within and outside Sycamore. Maintains a positive and respectful attitude with coworkers and customers. Consistently reports to work on time prepared to perform duties of position. DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Regular and reliable attendance. Answers the phone. Processes reservations by mail, telephone, fax, or Internet. Processes reservations from the sales office, other hotel departments, and travel agents. Demonstrate thorough knowledge of the property, room types and room amenities. Knows the selling status, rates, and benefits of all packages and specials. Creates and maintains reservation records. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the resort's policy on guaranteed reservations and no-shows. Tracks future room availability on the basis of reservations. Assists in pre-registration activities when appropriate. Monitors advance deposit requirements. Employees may occasionally be asked to perform work on special assignments in addition to normal job duties. CUSTOMER SERVICE: Resolves guest problems quickly, efficiently, and courteously. Maintains detailed knowledge about the hotel's services and hours of operations. Make sure that all our guests get the highest level of service. Maintain and train the highest levels of customer service to all staff. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. Review Customer Surveys and share results with staff. QUALIFICATIONS: To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. 1-2 years hospitality or customer service, preferably in hotel/reservations setting. Must be able to work holidays, weekends and evenings. Bilingual skill is a plus. Excellent phone etiquette and ability to multitask across different systems. Sales focused mindset. Ability to drive conversation and upselling. Proficient in Microsoft Word, Excel, POS and Payroll systems. Excellent written and oral communication skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail for reservations and notes. Proficient on Microsoft Word, Excel, and outlook. Knowledge of PMS (Maestro), AKIA, Book 4 Time a plus. Excellent customer service skills. Ability to understand and follow written and verbal instructions. Professional appearance and demeanor. Ability to effectively communicate with people at all levels and from various backgrounds. Typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc. PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Calculate figures and amounts. Coordinate multiple tasks simultaneously. Ability to work in stressful situations. Ability to work in a constant state of alertness and in a safe manner. Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs. WORK ENVIRONMENT: The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces. Sycamore reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.

Job Summary: Responds to communications from guests concerning reservations arriving by mail, telephone, fax, or Internet. DEPARTMENTAL EXPECTATION OF EMPLOYEE: Adheres to Sycamore's Policies, Procedures and Safety protocols. Acts as a role model within and outside Sycamore. Maintains a positive and respectful attitude with coworkers and customers. Consistently reports to work on time prepared to perform duties of position. DUTIES AND RESPONSIBILITIES: The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Regular and reliable attendance. Answers the phone. Processes reservations by mail, telephone, fax, or Internet. Processes reservations from the sales office, other hotel departments, and travel agents. Demonstrate thorough knowledge of the property, room types and room amenities. Knows the selling status, rates, and benefits of all packages and specials. Creates and maintains reservation records. Prepares letters of confirmation. Communicates reservation information to the front desk. Processes cancellations and modifications and promptly relays this information to the front desk. Understands the resort's policy on guaranteed reservations and no-shows. Tracks future room availability on the basis of reservations. Assists in pre-registration activities when appropriate. Monitors advance deposit requirements. Employees may occasionally be asked to perform work on special assignments in addition to normal job duties. CUSTOMER SERVICE: Resolves guest problems quickly, efficiently, and courteously. Maintains detailed knowledge about the hotel's services and hours of operations. Make sure that all our guests get the highest level of service. Maintain and train the highest levels of customer service to all staff. Anticipates and intervenes in all incidents of guest dissatisfaction and attempts to satisfy all such guests, within hotel policy. Review Customer Surveys and share results with staff. QUALIFICATIONS: To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. Requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential duties. 1-2 years hospitality or customer service, preferably in hotel/reservations setting. Must be able to work holidays, weekends and evenings. Bilingual skill is a plus. Excellent phone etiquette and ability to multitask across different systems. Sales focused mindset. Ability to drive conversation and upselling. Proficient in Microsoft Word, Excel, POS and Payroll systems. Excellent written and oral communication skills. Versatility, flexibility, and a willingness to work within constantly changing priorities with enthusiasm. Acute attention to detail for reservations and notes. Proficient on Microsoft Word, Excel, and outlook. Knowledge of PMS (Maestro), AKIA, Book 4 Time a plus. Excellent customer service skills. Ability to understand and follow written and verbal instructions. Professional appearance and demeanor. Ability to effectively communicate with people at all levels and from various backgrounds. Typing skills and ability to operate standard office equipment including copier, fax, telephone, calculator, etc. PHYSICAL/MENTAL REQUIREMENTS: While performing the duties of this job, the employee is frequently required to do the following: Calculate figures and amounts. Coordinate multiple tasks simultaneously. Ability to work in stressful situations. Ability to work in a constant state of alertness and in a safe manner. Stand, sit and walk for long periods of time or an entire shift, repetitive motions, climb stairs, balance, stoop, squat, bend, twist, kneel, reach, grasp and squeeze with both hands. Talk or hear; taste or smell. The employee must occasionally lift and/or move, carry, push and pull up to 30lbs. WORK ENVIRONMENT: The work environmental characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to weather conditions prevalent at the time. The noise level in the work environment is usually moderate. Work conditions include exposure to scents, mineral water sulfur odors and uneven surfaces. Sycamore reserves the right to change job responsibilities, transfer job positions, or assign additional job duties at any time.

Job DescriptionJoin Vacatia and Deliver Exceptional Experiences for Owners & Guests Location: Current location: Vacation Village at Weston location at 16461 Racquet Club Road Weston Fl 33326 Location will be moving to come February of 2026: 2626 East Oakland Park Blvd Fort Lauderdale, FL 33306 Vacatia is an innovative hospitality company reinventing the vacation rental and ownership experience across discovery, booking, and stay. We're building the next generation of travel lifestyle products; blending technology, hospitality, and design to create smarter, more connected experiences for guests, owners, and partners. We're looking for a detail-oriented, service-driven reservations professional who will support owners and guests through accurate, efficient, and high-quality reservation management across multiple systems and channels. If you thrive in fast-paced environments and excel at solving customer needs with warmth and precision, this is your opportunity to support our frontline commitment to excellence. Why You'll Love Working at Vacatia Build the Future: Support a modern, tech-enabled reservations operation leveraging Salesforce, Cloudbeds, and integrated booking platforms. Impact That Matters: Be the first point of contact delivering a seamless, positive experience for owners, guests, and partners. Innovation at Scale: Work with cross-functional teams and multiple systems to streamline reservations, verifications, rental agreements, and maintenance fee inquiries. Autonomy and Ownership: Own your queue, manage high-volume communication channels, and make service decisions that directly impact the customer experience. Culture of Growth: Join a people-first environment that values learning, collaboration, adaptability, and continuous improvement. Your Impact Manage reservation workflows by processing new bookings, exchanges, modifications, and cancellations across Salesforce, Cloudbeds, and connected platforms. Support owners directly by handling maintenance fee inquiries, account questions, rental agreements, and verification processes. Elevate service delivery by managing high-volume inbound/outbound calls, as well as email and message-based communication channels. Ensure system accuracy by documenting updates, interactions, and reservation details within Salesforce and booking systems. Collaborate cross-functionally with Owner Services, resort teams, and third-party partners to resolve issues and secure smooth arrivals. Adapt quickly during high-demand periods, supporting overflow call volume and shifting priorities with professionalism and poise. What You Bring 1+ year of experience in reservations, hospitality, customer service, travel, or related fields.Timeshare, hotel, or travel agent experience strongly preferred. Strong communication, service mindset, and problem-solving abilities. Ability to manage high call volume while maintaining accuracy and professionalism. Comfort working in Salesforce, Cloudbeds, or similar reservation/CRM systems (preferred). Bilingual English/Spanish strongly preferred. High school diploma preferred. Ability to multitask, learn quickly, and thrive in a fast-paced, evolving environment. Join Us Join us at the start of something big. If you're ready to deliver exceptional owner experiences and be a key part of our high-performing Owner Services team, we'd love to hear from you.

Grow with us... Life at Starwood Hotels is based on a simple idea: the world is beautiful and we want to keep it that way. But we can't do it alone. That's why hiring thoughtful and inspiring Team Members and Leaders who understand that our people, collaboration, stellar service, and respect for nature are so important to us. Planning a trip should be fun and easy, right? , our Reservations Team is dedicated to making that a reality. They're fast, friendly and easy to talk to about anything that sets our guests up for success with their trip. They can anticipate our guests' needs and provide on-the-spot solutions. Of course, they'll also help with arrival and departure, from airport transfers to luggage storage. Our team is currently seeking an articulate, experienced Reservations Agent to join the team. If you live for the details, and love seeing a great plan come to life, you might want to give us a call. About you... Passionate about hotel operations and guest service with a minimum of 1 year of similar work experience. Ability to speak a secondary language is a plus. Experience in guest or customer service, a team player, hard worker, multi-tasker and detail oriented. Is flexible and willing to meet the demands of a 24-hour operation. About us... As a mission-driven company, our purpose is our true north, and our compass guides the way. The purpose we live by impacts the lives of our team members, drives the experiences for our guests, builds community with like-minded travelers and takes care of the planet we live in. Founded in 2006 by Barry Sternlicht, Starwood Hotels is a luxury hotel brand management company and affiliate of global private investment firm Starwood Capital Group. $28.75 per hour Starwood Hotels is an Equal Opportunity Employer. We believe in a diverse, sustainable workforce with an empowered, inclusive culture. We are committed to non-discrimination on any protected basis covered under applicable law. If you require any special accommodations, please visit People Operations.

NAMI LAKE NONA Nami is discreetly tucked away at Lake Nona Wave Hotel, adjacent to the Lake Nona Sculpture Garden, a distinguished selection of sculptures from one of the world's largest private art collections. Nami's intimate and exclusive 10-seat omakase counter will offer a modern approach to the traditional chef-curated experience. An energetic cocktail bar and dining room will offer a different experience, with thoughtfully prepared menus that juxtapose precise technique with playful nuances to offer Nami's interpretive take on Japanese ingredients and flavors. Join the Nami experience and follow along on Instagram at @namilakenona for more information and updates. If interested and you believe your experience may apply, we encourage you to answer the following questions in our application: What is the coolest restaurant you have ever been to? What is the craziest thing you have ever eaten? What is your favorite cocktail? Have you ever traveled outside of the US? If so, where to? If selected for an interview, these questions will help us learn more about you so we can share more about our restaurant and career opportunities. POSITION SUMMARY Our company is seeking a reliable and detail-oriented Reservationist to join our team. As a Reservationist, you will be responsible for managing reservations, ensuring smooth and efficient operations and providing excellent customer service. The ideal candidate should have excellent communication skills, attention to detail, and the ability to work in a fast-paced environment. RESPONSIBILITIES: - Manage reservations, ensuring accuracy and efficiency - Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner - Provide exceptional customer service to customers during the reservation process - Coordinate with other departments to ensure seamless operations - Accurately enter customer information into the company's reservation system - Maintain accurate records of reservations and customer interactions Requirements SHIFT AVAILABILITY -12PM-8PM SKILLS & ABILITIES - Excellent communication skills, both verbal and written - Strong attention to detail - Ability to multi-task and work in a fast-paced environment - Strong organizational and time-management skills - Ability to work independently as well as part of a team - Familiarity with reservation systems is a plus - High school diploma or equivalent

Property Description Eden Roc Miami Beach, an iconic oceanfront resort nestled in the heart of Miami Beach, Florida, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a legendary property that offers luxury, style, and unparalleled service. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, lavish amenities, and a vibrant atmosphere, creating an exciting and dynamic work environment. As a member of the Eden Roc Miami Beach team, you'll have the chance to provide exceptional service to our esteemed guests, work in a collaborative and inclusive team, and be a part of a renowned hospitality brand. Join us in creating unforgettable experiences for our guests and become a valued member of our team at Eden Roc Miami Beach! Overview We are looking for a Reservations Agent to join our dynamic team! As a Reservations Agent, you will be responsible for providing exceptional customer service and assisting guests in booking their stay with us. The ideal candidate is energetic, passionate about hospitality, and possesses exceptional communication and organizational skills. You must have a positive attitude, be detail-oriented, and have the ability to multitask in a fast-paced environment. If you're looking for an opportunity to showcase your talent and grow with a leading company in the hospitality industry, we invite you to apply today! Qualifications High school diploma or equivalent Previous experience in hospitality or customer service preferred Strong communication and interpersonal skills Ability to multitask in a fast-paced environment Excellent organizational skills and attention to detail Basic computer skills and experience with reservation software Ability to work flexible hours, including weekends and holidays Positive attitude and willingness to learn and grow in the role Benefits Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group. In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families. Multiple Tiers of Medical Coverage Dental & Vision Coverage 24/7 Teledoc service Free Maintenance Medications Pet Insurance Hotel Discounts Tuition Reimbursement Paid Time Off (vacation, sick, bereavement, and Holidays). 401K Match Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other. EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.

This position contributes to the success of Sanctuary by maximizing rate and occupancy while maintaining the highest level of guest service standards with a focus on our superior standards, which displays a sense of pride in the Sanctuary Mission, Vision and Values JOB FUNCTIONS Note: the following duties and responsibilities are not all-inclusive. * Ensures reservation calls are answered in a professional and timely manner. * Maximizes every opportunity to increase conversion by closing the sale. * Follows through on reservation calls with confirmations letters and brochure requests. * Promotes seasonal packages and promotions. * Applies NAVIS reservation sales concepts and strategies to maintain compliance of lead management. * Accurately tracks reservation calls utilizing NAVIS call center software and daily phone sheets. * Ensures reservation details including special requests are accurately entered into the property management system. * Maintains accurate and updated guest profile information. * Works closely with various departments to maximize guest satisfaction. * Applies knowledge of resort product, services, and facilities. * Adheres to strict communication standards at all times due to constant phone contact. * Performs additional duties as requested by the management team. JOB REQUIREMENTS The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he/she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of skills and abilities. * Good telephone voice and excellent/professional communication skills required. * Ability to maintain a pleasant disposition and work efficiently in a high stress work environment. * Must be an individual who is detailed and sales oriented. * Will be cross-trained in different aspects of position and must be easily adaptable to shifting of workloads and specific tasks as operational needs dictate. * Solid interpersonal skills and a positive attitude is a must. * Due to constant phone contact must have good hearing/speaking ability to respond to guest needs quickly. QUALIFICATIONS Education High School Diploma/G.E.D. Equivalent Related Work Experience Hotel/resort reservation or front desk experience preferred. Customer service & sales experience preferred. Computer experience required.

Requirements SHIFT AVAILABILITY -12PM-8PM SKILLS & ABILITIES - Excellent communication skills, both verbal and written - Strong attention to detail - Ability to multi-task and work in a fast-paced environment - Strong organizational and time-management skills - Ability to work independently as well as part of a team - Familiarity with reservation systems is a plus - High school diploma or equivalent

As a Resort Reservationist, you'll be the communication hub for everything our guests need to know, from lift tickets and ski school options to season passes and day to day resort operations. This role requires a strong focus on customer service and the ability to manage high call/email volumes while maintaining attention to detail and professionalism. We are hiring 1 part-time and 1 full-time Resort Reservationist. Why Sugar Bowl? Sugar Bowl Resort has been proudly independent for over 80 years and is one of the oldest ski resorts in California. Situated atop beautiful Donner Summit, Sugar Bowl has a storied past with ties to Austrian ski culture, Hollywood and Walt Disney. This special community helped bring skiing to "sunny California" since December 1939. Since then, it continues to attract adventurous winter sports enthusiasts a like. Who you are * Strong verbal and written communication skills with a professional and approachable demeanor. * Ability to handle high call/email volumes, particularly during peak season, while maintaining accuracy and composure. * Basic computer skills, with experience in Microsoft Office, point of sale systems, and CMS software preferred. * Experience in handling email communications with a focus on clarity and professionalism. * Willingness to work flexible hours, including weekends and holidays, during the ski season. What you will do * Serve as the primary voice for Sugar Bowl Ski Resort, responding to guest inquiries about ski packages, lessons, rentals, and resort amenities. * Assist guests in purchasing the right product and upsell and cross-sell resort products and services to enhance the guest experience. * Provide up-to-date information on resort operations, including lift status, weather conditions, and events. * Address guest concerns and questions in a professional and timely manner, escalating issues when necessary. * Process phone orders for tickets, passes, and other resort services to ensure a smooth guest experience. * Use Podio to document call volume and track guest interactions, ensuring accurate records are maintained. * Manage email inquiries, responding promptly and providing thorough information. * Work closely with the Call Center Lead and Guest Services Director to meet KPIs and department goals. * Stay informed about current promotions, special offers, and operational updates to provide accurate and timely information to guests Winter Benefits * Employer sponsored 401k plan after 1000hrs (and 1-yr) * Excellent professional and training development * Free ski and tubing passes for employees * Free ski passes for dependents * 50% off food at our cafeterias * Free group ski and snowboard lessons for employees * Employee discounted lift tickets for family and friends * Lift ticket discounts at tons of resorts including 24 destinations thanks to the Mountain Collective * Hotel discounts * Employee ski reciprocal programs Sugar Bowl Resort believes that all persons are entitled to equal employment opportunity and does not discriminate against its employees or applicants because of race, color, hair, religion, sex, sexual orientation, gender identity, gender orientation, gender expression, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age, physical or mental disability, medical condition, or any other status protected by federal, state or local law, ordinance or regulation. Equal employment opportunity will be extended to all persons in all aspects of the employer-employee relationship, including recruitment, hiring, upgrading, training, promotion, transfer, discipline, layoff, recall, and termination.

Job Description Life as a Front Office Supervisor: Defining and implementing front desk objectives and procedures. Hiring and training staff and managing the shift schedules. Supervising staff and all front desk activities including bookings, appointments, phone calls, and emails. Generating reports and feedback for presentation to the general manager. Performing administrative duties such as filing and updating records, among others, as needed. Responding to and resolving guest service requests. What we're looking for: Bachelor of Science degree in hospitality or related field Minimum of 1 year experience as a front desk supervisor Good understanding of procedures and practices in the hospitality industry Excellent written and verbal communication skills Strong organizational and time management skills The ability to provide exceptional customer service Good leadership and training abilities What to expect in your first few months: First you will learn about the hotel and all of our amenities! Then, your leadership will shine as you begin assisting and leading the front desk team. From there, you will show the guests how our staff can provide the best guest service. As your work progresses, your role will be a key contributor to the overall guest experience! The perks working for us: Full suite of benefits including health, dental, vision, 401(k), pet insurance, and other supplemental benefits Paid time off for full AND part time associates Travel discounts at hotel partners and franchises around the world Participation in our Wellness program On-demand pay opportunities for instant pay between paychecks Leadership development program and growth opportunities How to apply: Join us! Submit your application online! Lodging Dynamics Hospitality Group LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. Lodging Dynamics Hospitality Group LLC participates in E-Verify, the federal program for electronic verification of employment eligibility. About Lodging Dynamics: Lodging Dynamics Hospitality Group is a national hospitality management company serving the hospitality industry for over 30 years! Lodging Dynamics Hospitality Group operates hotels across many states and among several brands, including Marriott and Hilton. Our work centers around our mission, "Make Money and Do Good." This mission focuses on elevating human dignity by providing exceptional services and opportunities to our employees, guests, and investors. Employment is contingent upon successful completion of a background check, conducted in accordance with applicable law. A prior conviction does not automatically disqualify you; factors such as the nature of the offense and job-related requirements will be considered. Job Posted by ApplicantPro