Trace Systems jobs - 43 jobs

Job DescriptionBenefits: 401(k) Competitive salary Dental insurance Health insurance Opportunity for advancement Paid time off Profit sharing Training & development Vision insurance About Us We are a rapidly growing Managed Service Provider (MSP) serving clients across Silicon Valley and beyond. Our team supports business customers with their IT infrastructure, cybersecurity, cloud services, and daily technical operations. We are committed to excellence, accountability, and delivering a superior client experience. Were looking for a motivated, intelligent, and reliable IT professional who may not have years of experience, but has the drive, aptitude, and customer service mindset to grow into a key technical role on our team. Who This Role Is Perfect For Someone early in their IT career looking for real-world experience and mentorship. A strong communicator with natural phone presence and customer service skills. A self-starter who takes initiative, follows through on tasks, and can work independently. Someone who is genuinely curious about technology and wants to build a long-term IT career. A person who is organized, trustworthy, and takes pride in their work. Key Responsibilities Serve as the first point of contact for client support requests (primarily via phone and ticketing system). Troubleshoot and resolve Level 1 technical issues including email, login/access issues, printers, workstation performance, connectivity, and basic Microsoft 365 administration. Document all work clearly and thoroughly within the ticketing system. Escalate issues as needed with complete and accurate documentation. Provide an exceptional customer service experience at every interaction. Proactively follow up on open issues to ensure timely resolution. Assist with user onboarding/offboarding, password resets, endpoint provisioning, and basic cybersecurity procedures. Required Skills & Attributes Excellent verbal communication and active listening skills. Strong problem-solving mindset with the ability to think logically and troubleshoot step-by-step. High degree of personal accountability and integrity. Ability to manage time effectively and remain productive without constant supervision. Comfortable working remotely in a focused and professional environment. Willingness to learn new technologies and follow established processes. Preferred (but Not Required) Experience Previous experience in a help desk, call center, or customer support role. Exposure to Microsoft 365, Windows OS troubleshooting, or basic networking concepts. Familiarity with ticketing systems or remote management tools. CompTIA A+, Network+, or similar certifications (or actively pursuing). What We Offer Competitive entry-level compensation with growth potential. Professional development and mentorship from senior engineers. Exposure to a wide range of technologies, clients, and real-world IT challenges. A supportive team culture built on trust, communication, and performance. Opportunity for advancement into Level 2 support, systems administration, or cybersecurity roles based on performance and initiative. Work Environment Remote role must be located within the United States. Standard business hours with occasional flexibility needed for client emergencies. Quiet, professional home office environment with reliable high-speed internet required. How to Stand Out In your application or introductory email, briefly describe a time you solved a technology-related problem (personal or professional), how you approached it, and what you learned from the experience. Flexible work from home options available.

Our HR team is seeking someone who is eager to grow their HR career while playing a key role in keeping our department running smoothly. We're seeking a meticulous organizer who truly believes that “everything has its place” and takes pride in the details. If you love crossing items off a to-do list and thrive in a task-driven environment, you'll feel right at home here. This role requires a high level of confidentiality and familiarity with HR policies and procedures, particularly those related to employee onboarding and offboarding. As our HR Support Specialist, you'll be an essential member of the team, supporting, coordinating, and executing a wide range of tasks and projects across the entire HR function. We want someone who notices the small things, cares about getting the details right, and loves helping others succeed. If you're the person who's always one step ahead-anticipating needs, offering assistance, and finding the next thing to organize-you'll be a great fit for our team! Responsibilities Onboarding & New Hire Processing Coordinate the full onboarding process for new employees, ensuring all steps are completed accurately and timely Enter and maintain all new hire information in Dayforce, including personal information, job details, and required documentation Monitor and follow up on background checks, ensuring timely completion and compliance with company standards Oversee and verify completion of I-9 forms, including E-Verify submissions, document reviews, and record retention in compliance with federal regulations Partner with internal IT to request and track laptops, system access, and other equipment needed for new hires Create and submit Statements of Work (SOWs) for staffing hires to ensure accurate invoice submission and tracking HR Systems & Documentation Maintain and organize the company's job description library, ensuring all documents are current, properly formatted, and accessible Conduct routine HR data audits to ensure compliance with company policies and legal requirements Managed and regularly updated the HR vendor spreadsheet to ensure accurate tracking of vendor details Employee Offboarding Process and submit terminations in ensuring all final steps-including equipment return coordination and required documentation steps have been completed Partner with IT & Security Depts to deactivate system access and help manage the offboarding logistics General HR Support & Collaboration Partner with Office Administrator in assisting with corporate events & meetings Serves as primary backup to Office Administrator/Receptionist Assist Building Management on facility tasks Support HR team projects, process improvements, and other administrative tasks as needed Qualifications 1+ years' experience in Human Resources or coordination/administrative support function Intermediate to Advanced skills using Microsoft Office Suite Ability to communicate effectively, organize, and coordinate data Demonstrate strong writing, proof-reading, and editing skills Must be a self-starter, able to prioritize and multitask, and thrive working independently with support of a team and leader Ability to function well in a high-paced and at times stressful environment Ability to interact well with a wide variety of internal and external contacts Ability to operate in a fast-moving, team-oriented, collaborative environment with tight deadlines Excellent verbal, written, and interpersonal skills Ability to prioritize and organize effectively Ability to work on multiple projects simultaneously Preferred Experience 2+ years of HR administrative and/or coordination experience, preferably in a technology industry Bachelor's degree in Human Resources, Communications, Business, or related field Prior experience supporting mid-size populations of remote, onsite, and work from home employees across a geographic footprint Working Conditions On-site position from our STL corporate office (Des Peres) - 5 days a week Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. Pay Range $23.72- $35.58 #LI-EW1 #LI-Onsite

TierPoint is looking for aspiring technology sales professionals to join our Business Development Team. Our Business Development Representatives execute integrated, multichannel B2B prospecting strategies, pitching our award-winning Hybrid IT & Cloud solutions. This role offers a base salary, uncapped performance-based monthly bonuses, daily and weekly sales incentives, and a clear path for long-term career development in the booming field of technology sales. This position will solely be dedicated to outbound leads and accounts, generating demand for TierPoint across the United States. Business Development Representatives are articulate rainmaker-type sales professionals who are responsible for lead generation-related activities. This position requires a major portion of the workday to be spent on the telephone and some email contact with businesses. Responsibilities Create and prioritize strategic account lists within the United States. Prospect within businesses and qualify them against certain criteria by initiating outbound calls Research and gather business & contact information, update our database accordingly Identify decision-makers, value-proposition them by providing product and services information, and ultimately set up appointments for our direct sales team Provide follow-up activities as needed, as a part of closing the sale Be the engine that drives pipeline, new logos and growth for TierPoint Evangelize TierPoint. Provides quality internal and external customer service surrounding the Company values. Other duties as assigned. Qualifications Exceptional self-motivation coupled with great communication and organizational skills with attention to detail Strong, demonstrable sales aptitude and a hunter mentality Must have proven phone sales experience, demonstrating the ability to effectively engage and convert leads through proactive outreach and persuasive communication skills. Professional, ambitious, organized, determined, results & goal oriented Proficiency in the use of e-mail, word-processing, and using spreadsheets BA/BS or experience that demonstrates skill sets for this position Ability to learn new and keep up-to-date on knowledge of the industry, our firm, resources, tools and offerings as well as learn the competitive posture of the marketplace. Adequate professional experience and knowledge to perform Job Responsibilities Excellent verbal, written, and interpersonal skills Ability to prioritize and organize effectively Ability to work on multiple projects simultaneously Ability to work both independently and with others Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines Proficiency in using MS Office Suite and Windows-based computer applications Preferred Experience: Prior experience particularly in the data center industry Working Conditions: Remote Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. The salary range listed below is not inclusive of total on target potential earnings and/or eligibility of the position. Pay Range $55,500.00 - $90,535.45 #LI-CG1 #LI-Remote

Benefits: Competitive salary Bonus based on performance Paid time off Profit sharing Training & development Dental insurance Health insurance Vision insurance Join a Mission-Driven Team Making Technology Work for Main Street At TeamLogic IT, we believe technology should empower people , strengthen communities, and give small businesses and nonprofits the same advantages as big enterprises. We opened our Columbus office because we want to make a difference in our community-and that purpose still drives us today. If you're looking for a career where you can make an impact, grow into leadership, and be part of a team that truly lives its values , this role might be exactly what you're looking for. With strong growth, award‑winning performance, and a culture built around integrity, innovation, and continuous improvement, we offer far more than a sales job-we offer a meaningful career. Who We Are Founded in 2012, TeamLogic IT of Columbus has grown into one of the top-performing offices in a national network of 300+ locations. Nationally, the organization has been recognized as: Top 50 MSPs in the world MSP of the Year (Channel Futures) A leader in best practices, cybersecurity, and business continuity Locally, our office has earned: Rookie of the Year Franchise of the Year Top 15 Franchise Multi‑year Million Dollar Club awards Technician of the Year We focus on small businesses and nonprofits because they are the heartbeat of our community-creating jobs, fueling local economies, and making a difference in the lives of real people. Supporting them is personally fulfilling and strategically important: this is where innovation, grit, and growth happen. TeamLogic IT combines local ownership and relationships with nationwide resources, 1,500+ engineers, and 20+ years of best‑practice R&D. This means we deliver both personal service and enterprise‑level expertise that competitors simply can't match. What Makes Us Different Our team thrives on collaboration, accountability, and a genuine desire to help others succeed. We support employee growth, work‑life balance, professional development, and community involvement. This is a place where your work truly matters. What You'll Do As a Business Development Manager, you'll help expand TeamLogic IT's impact across Central Ohio by building relationships with small and midsized organizations that need a strategic technology partner. Responsibilities include: Identifying and closing new business opportunities with SMBs and nonprofits Engaging and qualifying inbound leads Prospecting creatively through phone, email, social media, and networking Using research to identify key contacts and decision makers Building trust through consultative, human‑centered conversations Documenting activities in our CRM and maintaining a clean pipeline Supporting outbound campaigns alongside marketing Setting quality appointments and preparing prospects for next steps Occasionally performing in‑person outreach to high‑value targets Every conversation is an opportunity to understand a business, remove friction, and help an organization thrive with better technology. You are not just selling IT-you're selling peace of mind, productivity, and partnership. What You Bring B2B sales experience (IT, technical, or MSP background is a plus) Strong track record of meeting or exceeding quotas Creative, persistent prospecting skills Ability to quickly build rapport and communicate clearly Confidence handling objections and closing deals Strong organization, follow‑through, and CRM discipline A growth mindset and entrepreneurial spirit Resilience, initiative, and a bias for action Desire to be part of a mission, not just a company College degree, preferred Soft skills matter deeply here-integrity, humility, and hunger are essential. What You'll Love About Working Here A culture that values your voice, your ideas, and your growth Clear advancement path, including potential leadership opportunities A workplace rooted in trust, accountability, and professionalism Continuous training and professional development Supportive, mission-driven leadership Ability to make a real impact on local businesses and nonprofits Competitive compensation including six‑figure potential You'll join a team where systems, structure, and people-first values remove chaos and help you win-professionally and personally. Ready to Make a Difference? If you want to join a company that rewards excellence, believes in doing things the right way, and is truly committed to helping both clients and employees thrive, we'd love to meet you. Compensation: $120,000.00 - $140,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

* This position physically reports to our primary office in Woburn. WFH flexibility (2-3 days per week) is available after a probationary period. Role: Remote Services - Tier 3 TeamLogic IT of Northeastern Massachusetts About Us: We are an IT Managed Services Provider located in Woburn, MA, focused on providing support for small to mid-sized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service, whether it be fully-outsourced IT, supplemental IT, or project-based assistance. We are a family-owned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor.net Top 501 Managed Service Providers. Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border. EXPERIENCE AND SKILLS REQUIRED Experience working with network configuration, monitoring, and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols. An understanding of both software and hardware-based firewalls is required, preferably with vendors such as SonicWALL, Sophos, Ubiquiti, Fortinet, Cisco, and Cisco Meraki. Experience working with Windows 2008-2022 Server. Preferred experience would be in modern server versions like 2019 and 2022, but cursory knowledge of older platforms is a must. Experience with configuring and troubleshooting hypervisors such as Hyper-V and VMWare ESXi. Experience working with remote management and monitoring systems such as NinjaRMM, Kaseya, Connectwise, Datto AEM, etc. Experience working with Microsoft 365, GSuite, and other online collaboration platforms. Microsoft 365 experience preferred. Experience working with and deploying workstations/laptops running Windows 10/11 and various editions of mac OS. Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. They ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers. · Candidates must be comfortable working in a fast-paced and high-energy environment that keeps up with the latest technological trends. Experience with Microsoft Intune and other MDM platforms such as JumpCloud, JAMF, or Addigy. 5 Years of prior IT experience. Prior experience with a Managed Service Provider is a plus. MAIN JOB TASKS & RESPONSIBILITES · Act as primary escalation point for complex technical issues involving Windows server, Active Directory, network and firewall configuration, Microsoft 365 products (Sharepoint, Intune, Exchange), and other commonly used LOB products and SaaS services. Identify, diagnose, and resolve network problems, including network connectivity, traffic utilization, etc., using available network tools in a timely fashion. Work with required vendors to troubleshoot issues to a point of resolution when they cannot be solved independently through the escalation process. Communicate thoroughly with customers via phone or email until issues are solved using their preferred method of correspondence. Record, track, and document the problem-solving process, including all successful and unsuccessful decisions made and actions taken through to the final resolution. Ability to conduct research into a wide range of computing issues as required. Extensive application support experience. Provide prompt and accurate solutions to customers. Prioritize and manage several open issues simultaneously. Ensure all issues are properly logged. Follow up with clients to ensure their systems are fully functional after troubleshooting. Certifications Preferred CompTIA Network+ CompTIA Security+ MCSA MCDST Microsoft AZ500 Compensation: $65,000.00 - $85,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

We are looking for an experienced, data-driven professional to join the marketing team to help us continue scaling organic visibility in both traditional search engines (SEO) and emerging AI-powered "answer engines" (AEO). In this role, you will develop and execute a comprehensive roadmap to drive qualified traffic and brand authority. Responsibilities Strategy Development: Own and evolve the organic search strategy across traditional SEO and AI-powered discovery platforms. This involves creating roadmaps and aligning search initiatives with overall business and product goals. Be the SEO/AEO expert for the company, continually monitoring traffic and impacts of algorithm changes, AI advancements, market dynamics, etc. Work closely with product marketing, digital, content, and more to enable all teams with SEO knowledge and best practices, helping to amplify SEO efforts further. Answer Engine Optimization (AEO): Develop specific strategies to increase visibility across AI platforms by using structured data (Schema.org markup), optimizing content for conversational queries, and formatting content for easy AI extraction. Partner with team leadership to discover and prioritize media opportunities that amplify the TierPoint brand Technical SEO: Collaborate with product marketing, web development, security, and UX teams to implement best practices for site architecture, crawlability, indexation, Core Web Vitals, and mobile optimization. Conduct technical SEO audits, troubleshoot site health issues, and provide actionable recommendations to improve crawlability, indexation, and overall performance. Execute continuous on-page SEO audits, identify improvement areas, and partner with content, product marketing, and growth marketing to make those improvements. Content Strategy: Lead keyword, intent, and entity analysis to partner with content teams in developing high-impact, SEO/AEO-optimized content that provides concise, direct answers to user questions. Continually conduct keyword research to uncover new opportunities based on market trends and the evolution of the TierPoint products and services lineup. Perform content audits to advise content creators on what content to create and when and provide insights updates to old content and when to consolidate or remove content. Build and maintain a detailed content roadmap for the company website, tierpoint.com, ensuring timely and high-quality delivery of initiatives to drive organic traffic growth. Data Analysis & Reporting: Monitor performance using tools like Google Analytics (GA4), Google Search Console (GSC), Ahrefs, or Semrush, and translate data into actionable recommendations and key performance indicators (KPIs) for leadership. Optimize user journeys to improve conversion rates by analyzing website performance, A/B testing landing pages, and refining CTAs and content Monitor and analyze SEO channel performance and maintain reporting on overall performance, traffic, conversion, and keyword rankings. Trend Awareness: Stay ahead of emerging trends in AI search behavior, algorithmic shifts, and evolving Search Engine Results Page (SERP) features to ensure the company remains an industry leader. Cross-Functional Collaboration: Act as a subject matter expert to educate and collaborate with marketing, brand/creative, product, and engineering teams to ensure SEO/AEO best practices are integrated into development cycles and marketing campaigns. Provides quality internal and external customer service surrounding the Company values. Other duties as assigned Qualifications 4+ years of experience in SEO, content optimization, or technical marketing, with a proven track record of driving measurable organic growth B2B technology organization experience highly preferred Web development experience preferred Wordpress experience is a plus Technical Proficiency: Deep understanding of on-page, off-page, and technical SEO best practices, including HTML, CSS, JavaScript, and web development principles as they relate to search. Content Strategy: Demonstrated understanding of how content drives discoverability and engagement for our ICP and buying committee members. Appropriately leverage link-building programs Combine knowledge of company priorities with analysis of organic performance and keyword research to prioritize strategic traffic and brand goals in collaboration with content marketing team. > content brief collaboration (content harmony) Ability to connect strategic priorities with opportunities for earned media AEO Familiarity: Familiarity with emerging AI platforms like Google's AI Overviews, ChatGPT, and Perplexity and their role in shaping discovery, including knowledge of semantic search and schema-driven content. Analytical Skills: Strong ability to analyze complex data sets, derive insights, and use experimentation (like A/B testing) to optimize performance. Tools Expertise: Proficiency with industry-standard SEO and analytics tools, such as Google Search Console, GA4, Ahrefs, Semrush, and Screaming Frog. Soft Skills: Excellent communication, project management, and collaboration skills to work effectively with cross-functional teams and external stakeholders. Self-starter who can make proactive strategies a reality through cross-functional programs A passion for data with an ability to extract actionable insights from multiple data sources Excellent verbal, written, and interpersonal skills Ability to prioritize and organize effectively Ability to work on multiple projects simultaneously Ability to work both independently and with others Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines Proficiency in using MS Office Suite and Windows-based computer application Preferred Experience Prior experience in the technology space, including cloud computing or the data center industry Working Conditions Remote or Office environment Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. Pay Range $83,000.00 - $133,026.28 #LI-CG1 #LI-Remote

Job DescriptionBenefits: 401(k) matching Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Dental insurance Vision insurance Benefits/Perks Flexible Scheduling / Hybrid Environment Career Advancement Opportunities Competitive Compensation People First Culture Monthly on-call stipend Monthly home internet stipend Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogicIT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Summary The Level 2 Systems Engineer role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Systems Engineer will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. Systems Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. IT Technician II Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Maintaining and monitoring all SOC applications for the client base to ensure all endpoints are protected. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Lead on management and implementation of all technology software stacks. Management and monitoring of all client Backup solutions. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. Some network and server solution design and architecture. Assist with onboardings, projects, and updating documentation. IT Technician II Requirements: College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience. Exceptional written and oral communication skills. Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022, and Mac OS. Experience writing proposals for technical solutions to fulfill business needs. Strong understanding of technology and business productivity systems. Active Directory knowledge and experience. Experience with UTM firewalls is a plus. Ninja RMM and Autotask PSA Experience Exceptional interpersonal skills, focusing on rapport building, listening, and questioning skills. Good problem-solving skills. Excellent customer service skills. Ability to work under moderate supervision. Awesome organizational skills and a multi-tasking master. Sales Engineering experience is a plus. Microsoft Server certification is preferred. Microsoft Desktop operating systems certification is preferred. Valid Driver's License and ability to drive to customer locations when required. CompTIA Net+ and/or CompTIA Security+ certifications are preferred. Flexible work from home options available.

The National Channel Manager wins, maintains, and expands relationships in the ecosystem of TierPoint National and Alliance partners. The National Channel Manager is responsible for achieving opportunity creation goals to reach team sales objectives. The National Channel Manager reports to the Assistant Vice President of Channel and Alliances. Responsibilities Provide quality internal and external customer service in line with Company values Serve as a key channel resource to designated National and Alliance partners Build and maintain partner ecosystem that will produce consistent revenue Qualify and distribute sales opportunities Recruit and qualify partners within the National Partner ecosystem Effectively coordinate with Account Executives in the field to build and maintain partner relationships Provide sales support when required Demonstrate ability to successfully meet and exceed quarterly sales performance objectives Be the lead for designated partner engagement, training, co-marketing, and product awareness Responsible for facilitating field alignment between Channel Partner, TierPoint regional Channel team, Account Executives, Alliance Partners, etc. Facilitate reviews with National Partner team of Opportunities, Sales Tracking, and Funnel Management Drive engagement with Cloud Powered Alliance Partners/OEMs Familiarity and commitment to daily activity tracking in corporate CRM tool Provides quality internal and external customer service surrounding the Company values Other duties as assigned Qualifications Bachelor's degree required 2-5+ years of channel experience A driven, positive, upbeat attitude Any background with advanced sales training systems is advantageous Candidate must possess a valid driver's license Strong training/enablement capabilities Excellent verbal, written, and interpersonal skills Ability to prioritize and organize effectively Ability to work on multiple projects simultaneously Ability to work both independently and with others Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines Proficiency in using MS Office Suite and Windows-based computer applications Preferred Experience Prior experience, particularly in the data center and CSP/MSP industry Existing relationships with Regional and National channel partners strongly preferred Working Conditions Home or Office based depending on location Travel to corporate and regional markets, national/partner events, and opportunity specific travel, as required Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. Pay Range $95,778.92 - $143,668.38 #LI-CG1 #LI-Remote

Job DescriptionBenefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Vision insurance Role Description This is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving technical issues, managing IT infrastructure, and providing proactive system maintenance. The role also involves leading project implementations, supporting network and server systems, and ensuring the security and optimization of IT systems. Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions. Qualifications At least 3 years of experience in IT support or related technical roles, with recent experience in an MSP or multi-client environment strongly preferred Proficiency in network infrastructure, server administration, and virtualization technologies Strong hands-on experience with: Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP Business firewalls (e.g., Meraki, Fortinet, SonicWall or similar), VPNs, and core networking concepts (VLANs, routing basics, trunking) Expertise in diagnosing and troubleshooting complex hardware, software, and networking issues in production environments Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision Fundamental understanding of cybersecurity, system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus) Experience providing customer-facing technical support and working directly with end users and business decision-makers Strong communication, problem-solving, documentation, and organizational skills Information Technology certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required Authorized to work in the United States and able to pass any required background checks Work Environment This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance plans Retirement savings plan with employer matching Generous paid time off and holiday schedule Professional development opportunities and reimbursement for certifications Flexible working hours and remote work options Supportive and collaborative work environment Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. This is a remote position.

Job DescriptionBenefits: Competitive salary Bonus based on performance Paid time off Profit sharing Training & development Dental insurance Health insurance Vision insurance Join a Mission-Driven Team Making Technology Work for Main Street At TeamLogic IT, we believe technology should empower people , strengthen communities, and give small businesses and nonprofits the same advantages as big enterprises. We opened our Columbus office because we want to make a difference in our communityand that purpose still drives us today. If youre looking for a career where you can make an impact, grow into leadership, and be part of a team that truly lives its values , this role might be exactly what youre looking for. With strong growth, awardwinning performance, and a culture built around integrity, innovation, and continuous improvement, we offer far more than a sales jobwe offer a meaningful career. Who We Are Founded in 2012, TeamLogic IT of Columbus has grown into one of the top-performing offices in a national network of 300+ locations. Nationally, the organization has been recognized as: Top 50 MSPs in the world MSP of the Year (Channel Futures) A leader in best practices, cybersecurity, and business continuity Locally, our office has earned: Rookie of the Year Franchise of the Year Top 15 Franchise Multiyear Million Dollar Club awards Technician of the Year We focus on small businesses and nonprofits because they are the heartbeat of our communitycreating jobs, fueling local economies, and making a difference in the lives of real people. Supporting them is personally fulfilling and strategically important: this is where innovation, grit, and growth happen. TeamLogic IT combines local ownership and relationships with nationwide resources, 1,500+ engineers, and 20+ years of bestpractice R&D. This means we deliver both personal service and enterpriselevel expertise that competitors simply cant match. What Makes Us Different Our team thrives on collaboration, accountability, and a genuine desire to help others succeed. We support employee growth, worklife balance, professional development, and community involvement. This is a place where your work truly matters. What Youll Do As a Business Development Manager, youll help expand TeamLogic ITs impact across Central Ohio by building relationships with small and midsized organizations that need a strategic technology partner. Responsibilities include: Identifying and closing new business opportunities with SMBs and nonprofits Engaging and qualifying inbound leads Prospecting creatively through phone, email, social media, and networking Using research to identify key contacts and decision makers Building trust through consultative, humancentered conversations Documenting activities in our CRM and maintaining a clean pipeline Supporting outbound campaigns alongside marketing Setting quality appointments and preparing prospects for next steps Occasionally performing inperson outreach to highvalue targets Every conversation is an opportunity to understand a business, remove friction, and help an organization thrive with better technology. You are not just selling ITyoure selling peace of mind, productivity, and partnership. What You Bring B2B sales experience (IT, technical, or MSP background is a plus) Strong track record of meeting or exceeding quotas Creative, persistent prospecting skills Ability to quickly build rapport and communicate clearly Confidence handling objections and closing deals Strong organization, followthrough, and CRM discipline A growth mindset and entrepreneurial spirit Resilience, initiative, and a bias for action Desire to be part of a mission, not just a company College degree, preferred Soft skills matter deeply hereintegrity, humility, and hunger are essential. What Youll Love About Working Here A culture that values your voice, your ideas, and your growth Clear advancement path, including potential leadership opportunities A workplace rooted in trust, accountability, and professionalism Continuous training and professional development Supportive, mission-driven leadership Ability to make a real impact on local businesses and nonprofits Competitive compensation including sixfigure potential Youll join a team where systems, structure, and people-first values remove chaos and help you winprofessionally and personally. Ready to Make a Difference? If you want to join a company that rewards excellence, believes in doing things the right way, and is truly committed to helping both clients and employees thrive, wed love to meet you.

Benefits: 401(k) matching Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Dental insurance Vision insurance Benefits/Perks Flexible Scheduling / Hybrid Environment Career Advancement Opportunities Competitive Compensation People First Culture Monthly on-call stipend Monthly home internet stipend Company OverviewIf you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogicIT. Our team exhibits a deep-seated need to expand boundaries, flex know-how, and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. SummaryThe Level 2 Systems Engineer role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the Systems Engineer will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.Systems Engineers are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. IT Technician II Responsibilities: Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Maintaining and monitoring all SOC applications for the client base to ensure all endpoints are protected. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Lead on management and implementation of all technology software stacks. Management and monitoring of all client Backup solutions. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. Some network and server solution design and architecture. Assist with onboardings, projects, and updating documentation. IT Technician II Requirements: College diploma or university degree in the field of Computer Science and/or 5 years equivalent work experience. Exceptional written and oral communication skills. Experience with desktop and server operating systems including Windows 7, Windows 10, Server 2008, Server 2012, Server 2016, Server 2019, Server 2022, and Mac OS. Experience writing proposals for technical solutions to fulfill business needs. Strong understanding of technology and business productivity systems. Active Directory knowledge and experience. Experience with UTM firewalls is a plus. Ninja RMM and Autotask PSA Experience Exceptional interpersonal skills, focusing on rapport building, listening, and questioning skills. Good problem-solving skills. Excellent customer service skills. Ability to work under moderate supervision. Awesome organizational skills and a multi-tasking master. Sales Engineering experience is a plus. Microsoft Server certification is preferred. Microsoft Desktop operating systems certification is preferred. Valid Driver's License and ability to drive to customer locations when required. CompTIA Net+ and/or CompTIA Security+ certifications are preferred. Flexible work from home options available. Compensation: $50,000.00 - $75,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

The Senior Client Executives grow the incredible roster of clients that TierPoint supports through personalized and comprehensive IT solutions. Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition, resourcefulness, and tenacity. We are a results-driven company, which means no politics and a bias-to-action culture where you can make your mark and take as much responsibility as you can handle. Come join the ranks of the world class Sales Team that we are building! Note : This is a home office based role however, only local candidates in California will be considered. Responsibilities Manage the prospecting plan development and execution for new accounts Identify and leverage compelling new business entryways for very targeted outreach (events, markets, conferences, groups) Prospect, qualify, and create new relationships with clients who would benefit from TierPoint's solutions Build relationships with both mid-level and C-suite prospects to deliver personalized solutions to fit the needs of their business Be a master at crafting personal, strategic, valuable messages that engage clients through email and during sales calls Strategize, create, and deliver of compelling solution-focused client presentations for a C-level audience Seamlessly coordinate between clients and various internal teams to ensure a productive and smooth client experience Consistently achieve or exceed monthly goals of prospect engagements and closed deals Learn, maintain, and communicate in-depth knowledge of TierPoint's solutions, industry trends, and competition Successfully manage and overcome obstacles and objections Provide closed-loop feedback to Sales, Marketing, and Product teams to ensure continuous process and product optimization Proactively manage your sales pipeline and record sales activities to maintain the quality and accuracy of data in CRM Provides quality internal and external customer service surrounding the Company values. Other duties as assigned by manager Qualifications At least 7 years of successful quota-carrying sales experience, with outbound and/or full cycle sales experience preferred Experience within a large technical account environment; previous expertise in managed services, data center services, Cloud-IaaS, consulting and hardware/software solutions preferred Ability to effectively learn technical products, services and solutions and readily apply new knowledge required Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services Exceptional ability to create and foster relationships across both mid-level and C-suite executives and, build consensus among the buying team Proven ability to listen, extrapolate information and leverage resources to effectively provide solutions to client needs Strong presentation skills, with proven ability to present to a large audience of C-level decisionmakers persuasively and with ease Ability to learn and collaborate with a team remotely Excellent verbal, written, and interpersonal skills Strong planning, organization, and prioritization skills A results-driven, positive, upbeat, growth-oriented attitude Excellent verbal, written, and interpersonal skills Ability to prioritize and organize effectively Ability to work on multiple projects simultaneously Ability to work both independently and with others Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines Proficiency in using MS Office Suite and Windows-based computer applications Preferred Experience Prior experience particularly in the data center industry Working Conditions Work from home however this position must be located in California Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors - i.e. budgetary requirements. The salary range listed below is not inclusive of total on target potential earnings and/or eligibility of the position. Pay Range $90,000.00 - $155,161.86 #LI-CG1 #LI-Remote

Benefits: 401(k) matching Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation People First Culture Company OverviewIf you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. SummaryThe IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties.IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. IT Technician I Responsibilities: Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. IT Technician I Requirements: College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience. Exceptional written and oral communication skills. Experience with desktop operating systems including Windows 7, Windows 10, Windows 11, and Mac OS. Experience with server operating systems including Server 2008, Server 2012, Server 2016, and Server 2022 is a plus. Active Directory knowledge a plus' MSP Experience preferred NinjaOne RMM and Autotask PSA Experience preferred Valid Driver License and ability to drive to customer locations when required. Flexible work from home options available. Compensation: $39,000.00 - $45,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

We are seeking a highly skilled Managed IT Services (MSP) Level 3 Technician to join our team, specializing in providing top-tier IT support to Small to Medium-sized businesses. The ideal candidate will possess extensive technical knowledge, excellent problem-solving abilities, and a passion for delivering exceptional customer service in a dynamic IT environment. Responsibilities: Technical Support: Provide advanced technical support for a variety of IT systems, including servers, networks, and software applications. Troubleshoot and resolve complex issues escalated from Level 1 and Level 2 technicians. Network Management: Design, implement, and manage robust network solutions to ensure optimal performance and security for clients. Monitor network performance to identify potential issues and take proactive measures. System Administration: Perform regular maintenance and upgrades on client systems, including patch management, backup and recovery, and system monitoring. Ensure that all systems are secure, up-to-date, and compliant with industry standards. Client Interaction: Maintain strong relationships with clients by providing professional and timely support. Understand client needs and recommend appropriate technology solutions to enhance their business operations. Project Management: Lead and manage IT projects, including system migrations, network installations, and software deployments. Coordinate with internal teams and external vendors to ensure successful project delivery. Documentation: Create and maintain detailed documentation for all client environments, including network diagrams, system configurations, and troubleshooting procedures. Ensure that all documentation is accurate and up-to-date. Training and Mentorship: Provide guidance and mentorship to Level 1 and Level 2 technicians. Conduct training sessions to enhance the technical skills of the team and improve overall service quality. Compliance: Ensure that all client systems comply with relevant regulations and industry standards, including data privacy and cybersecurity requirements. Perform regular audits and assessments to identify and address potential vulnerabilities. Emergency Support: Provide on-call support for critical issues. Respond to emergencies promptly and take appropriate actions to minimize downtime and loss of data, including after-hours and weekend support as needed. Knowledge, Skills, & Qualifications: Experience & Education: Minimum of 5 years in IT support, including 2 years in a Level 3 or senior technician role. MSP experience preferred. A Bachelor's degree in IT, Computer Science, or a related field is preferred, with certifications such as CompTIA Network+, Security+, Microsoft Azure Administrator, or CCNA as a plus. Technical Expertise: Proficiency in Windows and Linux server environments, virtualization technologies (VMware, Hyper-V), and cloud platforms (Azure, AWS). Networking & Security: Strong knowledge of networking protocols, firewalls, VPNs, and cybersecurity best practices. Experience with monitoring tools such as SolarWinds, Auvik, or similar. RMM & Ticketing Systems: Hands-on experience with Remote Monitoring and Management (RMM) tools like NinjaRMM and ticketing systems such as Autotask PSA, ServiceNow, or Zendesk. Documentation & Process Management: Proficiency in documentation tools like Hudu, IT Glue, or SharePoint, with experience in structured IT documentation and process standardization. Problem-Solving & Project Management: Strong analytical skills to diagnose and resolve complex technical issues, with proven experience managing IT projects from inception to completion. Communication & Customer Service: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical clients and provide outstanding customer service. Adaptability & Team Collaboration: Ability to work in a fast-paced, evolving technology environment, continuously learning and contributing to a collaborative team culture. Work Environment This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits: Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance plans Retirement savings plan with employer matching Generous paid time off and holiday schedule Professional development opportunities and reimbursement for certifications Flexible working hours and remote work options Supportive and collaborative work environment Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Job DescriptionBenefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Free uniforms Paid time off NOW HIRING: BUSINESS DEVELOPMENT MANAGER MANAGED SERVICES (METRO ATLANTA) TeamLogicIT of Atlanta Metro Atlanta (Remote-Friendly) Full-Time About Us We are a fast-growing Managed Service Provider serving small to mid-sized businesses across Metro Atlanta and beyond. We are looking for a proven hunter who knows how to sell IT services to SMB leadership teams. Position Overview Were seeking a high-performing executive with a proven ability to generate leads and close new MSP contracts. The ideal candidate has 5+ years of direct MSP sales experience, a strong understanding of the technical landscape, and the ability to translate technical capabilities into clear business value. This is a shark role with the goal being new client acquisition. This role is hybrid remote-friendly, and candidates should reside in Metro Atlanta to support in-person meetings and local client development when needed as well as in-office meetings from time to time. Key Responsibilities Drive new business growth through prospecting, lead generation, and outbound outreach. Conduct discovery calls, technical needs assessments, and tailored solution presentations. Build and maintain a strong pipeline of qualified opportunities. Manage the full sales cyclefrom initial contact to proposal delivery to signed agreement. Collaborate closely with technical teams to ensure accurate scoping of services. Represent the company professionally at networking events, client meetings, and virtual demos. Meet or exceed monthly and quarterly revenue targets. Required Qualifications Minimum 5 years of sales experience within a Managed Service Provider (MSP) environmentnon-negotiable. 10 years of experience is preferred. Demonstrated success generating leads and consistently closing deals. Strong understanding of common MSP offerings (e.g., managed help desk, cloud services, cybersecurity, NOC/SOC, backup solutions). Ability to communicate complex technical concepts in a clear, business-focused way. Excellent relationship-building, negotiation, and follow-through skills. Familiarity with tools such as PSA/CRM systems (Autotask, HubSpot, etc.). Report metrics: calls/day, opps/week, closed-won MRR Preferred Qualifications Existing network or book of business in Metro Atlanta. Basic understanding of compliance frameworks (HIPAA, CMMC, SOC 2, PCI). Experience selling to small and mid-market clients (SMBs). Run/manage a structured sales process Conduct discovery with CIOs, COOs, owners Compensation Plan Base Salary: $65K OTE: $130K (50/50 split between base and commission) Monthly Commission Target: ~$5,400 Commission Rate: 10% of all project revenue (labor only) for opportunities you identify and that close within 3 months. No cap on commissions; quarterly accelerators on commissions Opportunity to influence strategy and shape a rapidly growing MSP. Benefits Health coverage Mileage Cell Phone allowance 401k with matching Military Veterans Encouraged to Apply We proudly welcome veterans and transitioning service members. Your leadership, discipline, and mission-focused mindset are valued here. Flexible work from home options available.

The Senior Client Executives grow the incredible roster of clients that TierPoint supports in Tennessee through personalized and comprehensive IT solutions. Sr. Client Executives are new client acquisition engines, identifying and pursuing prospects that would benefit from our guidance and management of complex IT infrastructures. You will work with IT leaders to develop customized IT solutions that help them with their digital transformation initiatives. At TierPoint, success requires a unique combination of ambition, resourcefulness, and tenacity. We are a results-driven company, which means no politics and a bias-to-action culture where you can make your mark and take as much responsibility as you can handle. Come join the ranks of the world class Sales Team that we are building! Note : This is a home office based role however, only local candidates in the Atlanta market will be considered. Responsibilities Manage the prospecting plan development and execution for new accounts Identify and leverage compelling new business entryways for very targeted outreach (events, markets, conferences, groups) Prospect, qualify, and create new relationships with clients who would benefit from TierPoint's solutions Build relationships with both mid-level and C-suite prospects to deliver personalized solutions to fit the needs of their business Be a master at crafting personal, strategic, valuable messages that engage clients through email and during sales calls Strategize, create, and deliver of compelling solution-focused client presentations for a C-level audience Seamlessly coordinate between clients and various internal teams to ensure a productive and smooth client experience Consistently achieve or exceed monthly goals of prospect engagements and closed deals Learn, maintain, and communicate in-depth knowledge of TierPoint's solutions, industry trends, and competition Successfully manage and overcome obstacles and objections Provide closed-loop feedback to Sales, Marketing, and Product teams to ensure continuous process and product optimization Proactively manage your sales pipeline and record sales activities to maintain the quality and accuracy of data in CRM Provides quality internal and external customer service surrounding the Company values. Other duties as assigned by manager Qualifications At least 7 years of successful quota-carrying sales experience, with outbound and/or full cycle sales experience preferred Experience within a large technical account environment; previous expertise in managed services, data center services, Cloud-IaaS, consulting and hardware/software solutions preferred Ability to effectively learn technical products, services and solutions and readily apply new knowledge required Track record of qualifying and closing consultative/service-led sales, particularly multi-year and subscription-based services Exceptional ability to create and foster relationships across both mid-level and C-suite executives and, build consensus among the buying team Proven ability to listen, extrapolate information and leverage resources to effectively provide solutions to client needs Strong presentation skills, with proven ability to present to a large audience of C-level decisionmakers persuasively and with ease Ability to learn and collaborate with a team remotely Excellent verbal, written, and interpersonal skills Strong planning, organization, and prioritization skills A results-driven, positive, upbeat, growth-oriented attitude Excellent verbal, written, and interpersonal skills Ability to prioritize and organize effectively Ability to work on multiple projects simultaneously Ability to work both independently and with others Ability to operate in a fast moving, team-oriented, collaborative environment with tight deadlines Proficiency in using MS Office Suite and Windows-based computer applications Preferred Experience Prior experience particularly in the data center industry Working Conditions Work from home however this position must be located in Atlanta area Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It's important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. Pay Range $90,000.00 - $155,161.86 #LI-CG1 #LI-Remote

Job DescriptionBenefits: 401(k) matching Company parties Competitive salary Flexible schedule Free food & snacks Free uniforms Health insurance Opportunity for advancement Paid time off Training & development Benefits/Perks Flexible Scheduling Career Advancement Opportunities Competitive Compensation People First Culture Company Overview If you have a background and skillset for IT and a determined mindset to overcome any obstacle, youll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. Thats a good thing since technology is always advancing, creating an environment thats fast-paced and dynamic. When you work for a local office, youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. Summary The IT Technicians role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support-related tickets, and ensure the satisfaction of the end-user, among other technical duties. IT Technicians are expected to display good interpersonal skills as they will interact with colleagues from various departments, executive levels, and customers daily. IT Technician I Responsibilities: Provide first contact support of incoming requests to the service desk via telephone, web portal, and email to ensure courteous, timely, and effective resolution of end-user issues. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined. Installing and configuring hardware and software components throughout various network infrastructure devices. Perform preventative maintenance, including checking and cleaning of workstations, printers, and peripherals. Establishing good relationships with all departments and colleagues. Ensuring company safety and security standards are met. IT Technician I Requirements: College diploma or university degree in the field of Computer Science and/or 2 years equivalent work experience. Exceptional written and oral communication skills. Experience with desktop operating systems including Windows 7, Windows 10, Windows 11, and Mac OS. Experience with server operating systems including Server 2008, Server 2012, Server 2016, and Server 2022 is a plus. Active Directory knowledge a plus' MSP Experience preferred NinjaOne RMM and Autotask PSA Experience preferred Valid Driver License and ability to drive to customer locations when required. Flexible work from home options available.

Great Culture World Class Training Competitive Base Salary Uncapped Commissions Monthly Success Bonuses Medical Insurance (100% company paid) 401K Generous PTO SALES MANAGER Are you looking for a sales role that gives you the tools and freedom to manage your time and work life balance your way? Are you excited about the opportunity to develop your own sales pipeline, manage all aspects of the sales process to bring in business and drive your own financial results? Do you yearn for a balance of teamwork with individual autonomy and work that contributes to your clients' success? We have the job for you! Job Description: Are you a self-starter who thrives on opportunities to achieve your career goals? Are you ready to drive your financial future and work hard to increase your earnings without limit? Are you looking for a flexible, supportive environment where you can grow your skills through continuous learning and coaching? If so, we may have the job and company for you. Read on to learn more. In this role, you will sell IT services, especially desktop-as-a-service, cybersecurity and compliance, to the small business market in the Memphis area. You will consult with executives about their business issues and identify whether TeamLogic IT's suite of services and solutions can improve their business. You will manage the complete sales cycle from prospect identification through close. You will have access to ongoing world class training and coaching as well as to the President and Owner and their sales engineers to support you in the sales process. You'll spend the bulk of your time building relationships as a trusted advisor and selling in the field. But you'll also manage multiple sales cycles, keep sales process documentation, and manage all potential client contacts. Base compensation is competitive, with additional base comp for successful metrics in pipeline building, with unlimited upside potential in commissions as you bring deals across the finish line. And we provide 100% Company-paid health care as well as a 401(k) plan and 120 days of paid time off each year. You structure your time as you see fit to achieve your goals and work remotely as much as desired. TeamLogic IT Memphis is a locally owned managed service provider that specializes in security, compliance and cloud services. We are one of only 40 MSPs in the US and the only MSP in Memphis to hold CompTIA's Security + Trustmark, the only company in Memphis to hold the AICPA's Cybersecurity Advisor certification and we hold CompTIA's MSP Trustmark. Another superpower is our membership in nationwide network of 220 0ffices who employ over 80 computer engineers that manage over 762,000 server and workstations 24x7. TLIT, Inc. is recognized as the #1 MSP in the world in both 2020 and 2021. No other MSP in Memphis has the nationwide support capabilities, purchasing power, knowledge base and strategic channel partnerships TeamLogic IT - Memphis. Ready to join a powerful team making business safer more effective for small businesses of any kind? Your Accountabilities: Generate Appointments. Identify potential new clients through referral relationships, networking, associations, social media, seminars and education opportunities, and cold calling. Be a Key Player in Growing Our Business. Create effective sales strategies using our proven methodology and win new business with small companies who want to secure their data and operations and grow their technical capabilities. Executive Presence. Develop trusted relationships with executives while consulting with them on how we can help improve their business results. Speak their language of business, not tech, in helping them identify solutions to known (and unknown) issues. Collaboration. Work collaboratively with the owner and technical team to identify solutions to prospects' issues and create 5-star fans who will be happy to share how we helped protect and improve their bottom line. Success Criteria: Proven Sales Talent. You have a track record of winning clients, closing sales and managing a territory to meet or exceed expected revenue generation. Energetic Self-Starter. You can organize your workday and tasks to drive results. While welcoming coaching, you do not need to be micro-managed to expand and capitalize on your sales pipeline. You like being trusted to be accountable to achieve your own goals. Winner Mentality. You have a winner mentality ad are excited to be part of a small but mighty team. You look for ways to contribute to improving our business overall and helping other team members achieve their goals as they help you achieve yours. Win Win! Trusted Advisor. You believe in being of service and identifying ways in which our offerings can positively impact our clients' businesses. You are a clear and strong communicator with critical thinking and negotiation skills and a positive can-do attitude. Fast Learner. You love to learn new skills and knowledge to improve your effectiveness. The technology infrastructure world is fast-evolving and keeping up with trends and critical vulnerabilities will be key to your success. Preferred Credentials: Associates Degree or higher. Two or more years of successfully meeting a sales quota in a services or consultative sales role. Experience in technology or software sales. Our Values ground our work environment. We expect all team members to always demonstrate these behaviors in service to our clients and each other. PROFESSIONALISM: We are respectful and respectable. We deliver on our promises. OPTIMISM: We exude strength and belief in what we do. We are resilient in the face of adversity. PASSION: We have energy, enthusiasm, and passion for what we do. We are motivated by the awesome possibilities we see. GRATITUDE: We look for and choose to be aware of the good things around us. We appreciate the opportunity to make a positive difference in our customers' lives. CREATIVITY: We are driven by “how” and not “if.” We find solutions when none are apparent. We enjoy working in a culture that embodies these values and puts trust in every team member to work toward achieving our mission to Make Our Clients Successful with Talent, Technology and Outstanding Service! Want to be part of a team that is making a difference for our clients and providing an opportunity for every team member to achieve their potential? Apply today! TeamLogic IT - Memphis is an equal opportunity employer committed to providing team members with a work environment free of discrimination and harassment. All employment decisions are made based on business needs, job requirements and individual qualifications, without regard to any protected characteristic, including race, color, genetic information, creed, national origin, religion, sex, affectional or sexual orientation, gender identity or expression, ancestry, age, marital status or protected veteran status and will not discriminate against anyone based on a disability. About: TeamLogic IT Memphis is a locally owned managed service provider that specializes in security, compliance and cloud services. We are one of only 40 MSPs in the US and the only MSP in Memphis to hold CompTIA's Security + Trustmark, the only company in Memphis to hold the AICPA's Cybersecurity Advisor certification and we hold CompTIA's MSP Trustmark. Another superpower is our membership in nationwide network of 220 o0ffices who employ over 80 computer engineers that manage over 762,000 server and workstations 24x7. TLIT, Inc. is recognized as the #1 MSP in the world in both 2020 and 2021. 5384 Poplar Ave Suite 442 Memphis, TN 38119 MAIN: ************ WEBSITE: ***************************************** Hide Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.

Benefits: 401(k) 401(k) matching Competitive salary Dental insurance Employee discounts Flexible schedule Health insurance Paid time off Vision insurance Role DescriptionThis is a full-time remote role for a Level 3 Technician. The Level III Technician will be responsible for advanced troubleshooting and resolving technical issues, managing IT infrastructure, and providing proactive system maintenance. The role also involves leading project implementations, supporting network and server systems, and ensuring the security and optimization of IT systems. Additionally, the technician will mentor junior technical staff and engage in client communications to provide high-quality IT support and solutions. Qualifications At least 3 years of experience in IT support or related technical roles, with recent experience in an MSP or multi-client environment strongly preferred Proficiency in network infrastructure, server administration, and virtualization technologies Strong hands-on experience with: Microsoft 365 / Entra ID (Azure AD), Exchange Online, SharePoint/OneDrive Windows Server (2012R2 or newer), Active Directory, Group Policy, DNS, DHCP Business firewalls (e.g., Meraki, Fortinet, SonicWall or similar), VPNs, and core networking concepts (VLANs, routing basics, trunking) Expertise in diagnosing and troubleshooting complex hardware, software, and networking issues in production environments Ability to implement IT projects, manage upgrades, and perform system migrations with minimal supervision Fundamental understanding of cybersecurity, system monitoring, backup/DR, and IT compliance (e.g., HIPAA, CMMC, PCI is a plus) Experience providing customer-facing technical support and working directly with end users and business decision-makers Strong communication, problem-solving, documentation, and organizational skills Information Technology certifications (e.g., CompTIA, Microsoft, Cisco) are a plus but not required Authorized to work in the United States and able to pass any required background checks Work Environment This role requires the ability to work both onsite and remotely, depending on client needs. The candidate should be prepared for occasional travel to client locations and possess a valid driver's license. Flexibility in working hours, including evenings and weekends, may be required to accommodate client emergencies or project deadlines. Fast-paced and dynamic environment, with a focus on delivering high-quality IT support to SMB clients. Collaborative and supportive team culture. Benefits Competitive salary and performance-based bonuses Comprehensive health, dental, and vision insurance plans Retirement savings plan with employer matching Generous paid time off and holiday schedule Professional development opportunities and reimbursement for certifications Flexible working hours and remote work options Supportive and collaborative work environment Company Overview We offer a dynamic and supportive work environment where your contributions are valued, and your professional growth is encouraged. At TeamLogic IT, you'll have the opportunity to work on diverse and challenging projects, enhance your technical skills, and make a meaningful impact on our clients' businesses. If you have a strong IT background, a problem-solving mindset, and a passion for innovation, you'll thrive in our fast-paced, ever-evolving industry. Our team is driven by a commitment to expanding boundaries, leveraging expertise, and delivering smart solutions. As part of a local office, you'll also benefit from the collaboration and support of a vast network of technicians across North America. This is a remote position. Compensation: $72,000.00 - $90,000.00 per year Our growth isn't measured in numbers, it's an investment in aligning with the best talent. If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America. We're Committed to a People First Culture Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving. This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.