Trade jobs - 28 jobs

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. About the Role The Olympics are more than a competition-they are a global celebration of human potential, perseverance, and unity. We are seeking a Senior Coordinator, Social Media Marketing to help capture that spirit and translate it into compelling, purpose-driven content across social and digital channels. In this role, you'll support the storytelling that defines the Olympic hospitality journey for fans and businesses alike. From high-impact social campaigns to real-time content tied to key Olympic moments, your work will help drive awareness, engagement, and revenue across both B2C and B2B audiences. This is a highly collaborative, hands-on role ideal for a social marketer who thrives in fast-paced environments, understands brand governance, and knows how to bring stories to life across platforms. Social Content & Storytelling • Develop and execute engaging social media content centered on athletes, teams, countries, fans, milestones, and behind-the-scenes moments. • Create marketing content within IOC and Organizing Committee guidelines to support Olympic hospitality sales and campaigns. • Write, film and adapt content for multiple formats, including social captions, short-form video scripts, blogs, newsletters, interviews, and digital campaigns. • Translate the Olympic spirit into culturally relevant content that resonates across global audiences and platforms. Multi-Channel Execution • Support and maintain the social content calendar and social accounts for Olympic Hospitality marketing across social, web, email, and partner/agent channels. • Collaborate with Content Marketing & Paid Digital to produce content • Publish and optimize content across platforms including Instagram, TikTok, YouTube, LinkedIn, and the official Olympic website. • Collaborate closely with clients, PR, Experience Design, and in-venue teams to ensure cohesive storytelling. • Assist in shaping the look and feel of content, providing input on visuals, graphics, and video edits to align with brand standards. • Identify creative needs (imagery, graphics, video assets) and coordinate with designers to source and manage assets. Research & Insights • Track and document key Olympic milestones, competition schedules, country team announcements, and major sports-related dates. • Stay up to date on social media trends, platform updates, viral formats, and best practices. • Proactively incorporate insights and upcoming moments into the social content calendar. Performance & Optimization • Monitor content performance and audience engagement across platforms. • Share insights and recommendations to help optimize content and improve future campaigns. • Support reporting needs tied to campaign performance and key Olympic moments. Who You Are • 3+ years of experience in social media marketing, content marketing, digital media, or a related field. • Expert in platform and posting strategy across Instagram, TikTok, Facebook, LinkedIn and Twitter (X) • Highly proficient in video capture, including UGC content, and editing with video editing tools • Strong writing and editing skills with an eye for tone, voice, and platform-specific best practices • Experience creating content for both B2C and B2B audiences • Highly organized with strong project management skills and the ability to manage multiple deadlines and approval workflows • Passionate about sports, culture, storytelling, and global events • Comfortable working within brand, legal, and governance guidelines • Familiarity with SEO principles, analytics tools, and content management systems • Experience with social media video editing tools and AirTable are required • A collaborative, proactive team player who performs well under the pressure and energy of live global events • Bonus: Experience supporting major global campaigns, sports teams, live events or multilingual/global audiences What You'll Be Part Of • A once-in-a-lifetime opportunity to help shape how the world experiences the Olympic Games. • A team that believes storytelling is central to connection, culture, and legacy. • A global platform that reaches billions and inspires generations. Location Requirements • Los Angeles, NYC, or Remote candidates considered. • NY or LA candidates are encouraged to work from office locations. Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $60,000 annually(minimum will not fall below the applicable State/local minimum salary thresholds) Hiring Rate Maximum: $80,000 annually TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

The Production Operations Lead ensures Encore's Production Operations team delivers accurate and timely financial and operational support. Reporting to the Operations Manager, Production, this role executes daily processes, maintains data integrity, supports Oracle system functions (including vendor activations), and performs job costing for smaller revenue-tier events. By owning core operational tasks and surfacing variances, the Lead enables consistency, reduces risk, and helps Encore deliver reliable insights that support decision-making across the business. The role balances tactical execution with light problem-solving and interpretation of data. Key Job Responsibilities Financial Accuracy & Processing - Open, process, and track purchase orders (POs) for Production-billed events, maintaining accuracy in Smartsheet and Oracle systems. - Manage vendor activations in Oracle, including setting up new suppliers, verifying information, and resolving activation issues to ensure timely processing. - Process job costing functions for smaller revenue-tier events, ensuring timely and accurate entry of costs against budgets. - Support accrual tracking, reconciliation of prior-month entries, and alignment with Finance on close cycles. - Flag discrepancies and escalate issues to the Operations Manager when needed, ensuring errors are resolved at the source. Operational Support - Maintain organized project and financial records, ensuring documentation is complete, accurate, and accessible. - Provide day-to-day support to Event Production and Project Management teams, including onboarding new vendors and freelance staff. - Contribute to preparing data for budget reviews, revenue reports, and Production's monthly financial meetings. Systems & Process Integrity - Serve as a frontline resource for Oracle support, addressing vendor, PO, and workflow questions from internal partners. - Ensure consistent use of Smartsheet, Oracle, and related tools to maintain data accuracy. - Identify recurring issues in daily workstreams and recommend adjustments to drive efficiency. - Support testing and adoption of new processes or tools piloted by the Operations Manager and Director. Collaboration & Service - Act as a resource for internal teams with process, timeline, and system-related questions. - Uphold Encore's value of Delivering World Class Service by ensuring operational support enables smooth delivery across Production and Venue Ops. Job Qualifications - High School Diploma required, business or finance coursework preferred. - 2+ years supporting operational or financial workflows involving POs or vendors. - Exposure to ERP or financial systems, or ability to learn complex systems quickly. - Excellent customer service skills and the ability to work with cross-functional teams. - Strong interpersonal skills, including written and oral communication skills. - Works well both independently and as a team player. - Proven attention to detail maintaining accurate data across multiple systems. - Ability to multitask. - Microsoft Office 365 experience required. Competency Group Deliver World Class Service - Hospitality - Ownership Do The Right Thing - Instills Trust - Safety Conscious Drive Results - Action Oriented See The Big Picture - Tech Savvy Value People - Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#LI-BD1 Hourly Pay Range: $18.93 - $24.60 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

The Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Encore as an organization can deliver with direct focus on Virtual and Hybrid event opportunities. This position may be focused on one specific sector or region. The Customer Engagement Manager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. The Customer Engagement Manager will report to the GSO Sales Leader. Key Job Responsibilities Business Development • Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts. • Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution. • Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact. • Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target virtual and hybrid events using personal networks, contacts from industry relations activities, and unassigned contacts. • Understand customer's needs and goals to create an event experience that best aligns Encore resources and solutions, while driving customer awareness and adoption. • Identify and develop additional event leads via targeted prospecting. • Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN. • Advocate for Encore solutions in the industry, through speaking, networking, or attending events as needed. • Actively network and generate new contacts, making valuable introductions to Encore while also working the existing database to ensure customers are shown the maximum partnership value. Event/Account Management • Oversee the sales process for identified opportunities and key account assignments. • Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction. • Ensure compliance and consistent execution of any customer agreements across Encore's executing divisions. • Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements. Revenue Management • Meet and exceed monthly and quarterly revenue quotas. • Actively manage virtual & hybrid event pipeline while evaluating opportunities to engage in other areas of Encore business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients. Sales, Operational and Technical Support • Effectively communicate the customer's needs internally across multiple departments. • Liaise with internal resources to convey technical requirements, budget expectations, and timelines. • Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues. • Consistently monitor and update demos based on platform development and updates. • Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures. • Maintain latest solutions knowledge through regular training and development opportunities via EncoreU or other training opportunities as they are presented. Job Qualifications • Bachelor's Degree or equivalent • 3+ Years' experience in Sales • Seasoned Sales Professional with a go get/hunter sales mindset • Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking. • Experience in shifting focus to virtual and hybrid experiences, and the vision to adapt as needed with changes in the business • Existing non-preferred/strategic account relationships preferred • Experience in building relationships and rapport with customers, understanding how to work with accounts until a need is uncovered • Experience working within a team environment to over-deliver on desired results • Experience providing a high-level of customer service and having a “yes” approach to finding solutions • Experience in creating and delivering compelling high-level presentations to a variety of key stakeholders • Excellent computer skills including all Microsoft Office applications • Experience with the use of customer relationship database • Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events • Excellent organizational skills and the ability to manage multiple projects/activities at the same time • In depth understanding of the meetings and event technology industries • Desire and ability to travel within the United States or abroad Competencies This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title. Competency Group = 2 Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Demonstrates Self-Awareness Drive Results • Ensures Accountability See The Big Picture • Decision Quality • Manages Complexity Value People • Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (******************************************************************************************** Work Environment Office or Remote Office Location Work is performed primarily in an office environment even if the salesperson is identified as remote. Salespeople who work “remote” need to have a designated office environment free of distractions and noise to immolate the proper work environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-JA1 #INDSALES

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. ON LOCATION On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion, and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, Super Bowl, NCAA Final Four, New York Fashion Week and more. An official partner and service provider to over 150 iconic rights holders, such as the IOC (Paris 2024, Milano Cortina 2026, LA 2028), NFL, NCAA, UFC and PGA of America, and numerous musical artists and festivals, the company also owns and operates several of its own unique experiences. On Location is a subsidiary of Endeavor, a global entertainment, sports, and content company. THE ROLE The role will be responsible for assisting with urgent travel requests for campus, faculty and staff after-hours for multiple university business clients. Your calm demeanor and your ability to work in a fast-paced environment will help travelers as they navigate changes in their plans. In the role, you will book domestic, international, and group travel using the Sabre reservations system. This is a remote, full-time position requiring work until 10pm ET some evenings during the week, and 16-20 hours on Saturday and Sunday during the day such as 8am-5pm ET, or 8am-7pm ET. ESSENTIAL FUNCTIONS & RESPONSIBILITIES Book domestic, international, and group reservations for air, car and hotel using the Sabre GDS. Maintain and promote professional and courteous client relations by managing a prompt and accurate response to telephone and email communications. Protect each University's data, and actively comply with the Company's PCI standards. Promote the University's travel program policies, negotiated contracts, and preferred vendors. Apply discount programs appropriately. Understands full and partial exchange process, issuing of MCOs, and ticket voiding. Knows and properly uses: airline terminology, codes, waivers, fare basis, airline rules and tariffs, resource guides, books, and industry contacts. Support online bookings via Concur and assist with schedule changes as needed. Remain informed of all airline rules and regulations and current affairs. Remain informed of grant travel guidelines including Fly America Act. Achieves individual and contractual service level goals related to productivity. Must be able to work under the stress of and meet ticketing deadlines. Must be a team player and be able to adapt in a dynamic environment. This job description is not designed to cover or contain a comprehensive listing of the employee's activities, duties, or responsibilities for this job. Duties, obligations, and activities may change at any time with or without notice. QUALIFICATIONS To perform this job successfully, the candidate must perform each essential duty above at the highest levels. The requirements listed below represent the knowledge, skill, and/or ability required. Preferred Education, Experience, Knowledge, Skills, and Abilities: 4 + years travel consultant experience using the Sabre GDS to include group and international travel. Knowledge of general office PC-based programs, including Microsoft Office Suite. Strong judgment and decision-making skills. Positive attitude and the ability to show empathy. Exceptional communication skills both written and verbal. Ability to work professionally and independently in a home office. Must be able to come to work promptly and regularly. CORE VALUES As the leading experiences company in the world, we strive to be the most innovative and passionate - the best of the best. We uphold these values in our quest for excellence: Exceed all service expectations with our customers, partners, and each other. Create value by enriching people's lives. Do the right thing and bring others along with us - always. Propel the power of diversity in thought, team and experience. Partner to generate win-win solutions. Ignite and empower our team's entrepreneurial spirit. Exude respect and gratitude - treat others as you want to be treated. COMPENSATION Competitive salary, commensurate with experience, and a generous benefits package that includes medical, dental, vision, life, and disability insurance, paid time off, and 401k plan. On Location is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. **Key Job Responsibilities** _Equipment Operation_ - Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. _Customer Service_ - Strives to exceed the expectations and needs of internal and external customers. - Maintains a positive relationship with all clients through effective communication. - Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. - Monitors events and checks in on customers throughout the day. - Understands and fosters the hotel/client relationship. _Technical Ability_ - Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. - Handles equipment challenges and changes in a timely and professional manner. _Systems Knowledge_ - Understands company processes, follows procedures, and completes systems entry and paperwork accurately. - Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. - Increases revenue by utilizing floor up-selling techniques. - Works with clients to finalize invoices. - Completes order entries in Navigator, as needed. **Job Qualifications** - High School Diploma required. Associate's degree is preferred. - Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf - External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* - 1 year of customer service or hospitality experience is preferred. - 1 year of audio-visual experience or equivalent in an educational environment is preferred. - A valid driver's license is required for team members that may operate Company vehicles. - Additional DOT requirements may need to be met if applicable. - Must be able to lift 50 lbs. **Competencies** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Instills Trust - Safety Conscious _Drive Results_ - Action Oriented _See The Big Picture_ - Tech Savvy _Value People_ - Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. - Sitting: 2-3 Hours - Standing: 4-5 Hours - Walking: 4-5 Hours - Stooping: 2-3 Hours - Crawling: 2-3 Hours - Kneeling: 2-3 Hours - Bending: 2-3 Hours - Reaching (above your head): 2-3 Hours - Climbing: 0-1 Hours - Grasping: 4-5 Hours _Lifting Requirements_ - 0 - 15 lbs:* Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Occasionally _Carrying Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs: Occasionally - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Frequently - Peripheral Vision: Occasionally - Depth Perception: Frequently - Hearing: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Continuously - 16 - 50 lbs*: Frequently - 51 - 100 lbs*: Frequently - Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. Hourly Pay Range: $14.22 - $18.49 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.

Who We Are: TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. WME Group is a global network of businesses that represent the world's leading talent, intellectual property and brands. WME Group comprises preeminent talent agency WME, global marketing agency 160over90, brand licensing agency IMG Licensing, and non-scripted content business Pantheon Media Group. Position Overview: The Senior Vice President, Real Estate & Facilities at TKO & WME Group is a strategic leader responsible for shaping and managing the company's global real estate and facilities portfolio. This role oversees the planning, acquisition, development, and operations of all owned and leased properties. Partnering closely with business unit leaders, HR leadership, and the executive team, you will ensure that the company's physical footprint advances business priorities, enhances productivity, and reflects our commitment to sustainability, employee experience, and operational excellence. This person in this role may work remotely as long as there is willingness to travel and visit TKO and WME Group offices. What You'll Do: Strategy & Portfolio Leadership Define and execute a comprehensive global real estate and facilities strategy aligned with enterprise growth and long-term business objectives. Assess and optimize the global portfolio-identifying opportunities for consolidation, expansion, and new development. Lead property acquisitions, lease negotiations, and vendor agreements to secure favorable terms and maximize asset value. Embed sustainability into all facilities and real estate decisions, ensuring environmental responsibility, energy efficiency, and accurate enterprise-level reporting. Continuously benchmark against leading global companies, bringing fresh, “outside-in” thinking to facility operations and real estate strategy. Operational Excellence Provide centralized oversight of global facilities operations to ensure consistency, safety, and service excellence across all properties. Direct the delivery of new facility projects from design through completion, ensuring quality, budget discipline, and timely execution. Lead global standards for facilities operations-including security, mailroom, space planning, and vendor management. Partner with HR leadership on all space planning initiatives to ensure facilities support evolving workforce strategies, hybrid work models, and employee experience. Partner with leaders across the enterprise to design spaces that foster collaboration, creativity, and productivity. Develop and manage global real estate and facilities budgets, ensuring cost-effectiveness while enabling innovation. Leadership & Culture Build and lead a high-performing global facilities organization that delivers exceptional service to internal and external stakeholders. Serve as a trusted advisor and strategic partner to business unit leaders, ensuring facilities enable-not constrain-business growth. Shape the workplace experience as a driver of culture, engagement, and talent retention-ensuring physical environments reflect company values and inspire employees. Promote a culture of customer service, continuous improvement, and accountability. Champion diversity, equity, and inclusion in team design, talent development, and leadership practices. Foster collaboration and innovation across regions, enabling the enterprise to scale effectively. You Have These: Bachelor's degree preferred in Facilities Management, Real Estate, Business Administration, or related field (Master's preferred). 10+ years of progressive leadership experience in global real estate, facilities management, and space planning-preferably in entertainment, sports, or live events. Proven success negotiating complex real estate transactions and managing large-scale global portfolios. Strong financial and operational acumen, with experience managing significant budgets and capital investments. Track record of leading and developing high-performing, geographically dispersed teams. Excellent communication and negotiation skills; ability to influence at the executive level. Global mindset with the flexibility to travel internationally as needed. TKO EEO Statement: TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: Now Hiring Remote 1st Party Mortgage Collection Agents in Maumee OH! (Remote after Day 1, must reside in the Maumee, OH area) If you are looking for an entry level position with opportunities for advancement you have found the right organization! RESPONSIBILITIES: -Provide the highest level of customer service via inbound/outbound calls in communication with consumers regarding mortgage assistance - Navigate multiple systems in a fast paced-environment QUALIFICATIONS: - Prior customer service experience (call center/banking experience is a plus) · Excellent verbal communication skills · The ability to problem solve creatively · Strong desire to achieve goals · Basic computer knowledge/skills · Ability and openness to work with a diverse customer base · Works well in team settings *Must be able to come to the Maumee office on the first day to collect equipment - 1684 Woodlands Dr, Maumee, OH 43537 HOURS: Monday- Friday 12 pm- 9 pm PAY: $17/hour BONUS: Eligible for up to $300 per month in monthly incentives. BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************. Questions? Please review our privacy notice available at the following ****************************** For additional information on AllianceOne visit our website at **********************

Who We Are: WWE is an integrated media organization and the recognized global leader in sports entertainment. The company consists of a portfolio of businesses that create and deliver original content 52 weeks a year to a global audience. WWE is committed to family-friendly entertainment on its television programming, premium live events, digital media, and publishing platforms. WWE's TV-PG programming can be seen in more than 1 billion households worldwide in more than 20 languages through world-class distribution partners including NBCUniversal, The CW and Netflix. In the United States, NBCUniversal's streaming service, Peacock, is the exclusive home to all premium live events, a variety of original programming and a massive video-on-demand library. Netflix is the exclusive home for WWE programming around the world, other than select international markets. WWE is part of TKO Group Holdings (NYSE: TKO). Additional information on WWE can be found at wwe.com and corporate.wwe.com. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. Title: Director, Remote Production & Logistics Reporting Manager: Vice President, Production Logistics WWE has an opportunity to join Production team; this is remote position and will entail a good amount of domestic and international travel. This position is designed to support the Production Logistics team for our weekly live television shows, PLE's, specials and international tours. The position will entail traveling to the weekly live show, advancing work and preplanning, site surveys and other areas of production support. The applicant should be a highly motivated and focused in a very fast paced environment. Responsibilities Prep and advance work for events. Effectively communicating to all parties involved on upcoming event information Traveling to the weekly shows (RAW, SD & PLE) Laying out BOH and production operations for upcoming show Site surveys for future events Processing permits Managing local labor unions and call times Managing show settlements Manage Production Office needs Work closely with Security and credential system to ensure all proper needs are in place Qualifications 5-10 years' experience in Television and /or Live Event entertainment touring experience Knowledge of arena and stadium operations Versed in touring logistics Trucking Travel planning Timetables and scheduling Depth in rigging, lighting, sound, pyrotechnics and power distribution Experience working with labor unions and private labor Understanding of CAD - drawings skills preferred High level of organization and multitasking skills This is a Team environment, working within a team with a positive can do attitude is paramount WWE EEO Statement: WWE is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. WWE makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. WWE also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for WWE employment candidates, please review our Candidate Privacy Policy. For information regarding Terms and Conditions for this and other WWE websites, please review our Terms and Conditions.

Who We Are: On Location is a global leader in premium experiential hospitality, offering ticketing, curated guest experiences, live event production and travel management across sports, entertainment, fashion and culture. On Location provides unrivaled access for corporate clients and fans looking for official, immersive experiences at marquee events, including the Olympic and Paralympic Games, FIFA World Cup 2026, Super Bowl, NCAA Final Four, and more. An official partner and/or service provider to over 150 iconic rights holders, such as the IOC (the Milano Cortina 2026 and Los Angeles 2028 Olympic Games), FIFA, NFL, NCAA, UFC, WWE, and PGA of America, the company also owns and operates a number of its own unique experiences. On Location is a subsidiary of TKO Group Holdings, Inc. (NYSE: TKO), a premium sports and entertainment company. TKO Group Holdings, Inc. (NYSE: TKO) is a premium sports and entertainment company. TKO owns iconic properties including UFC, the world's premier mixed martial arts organization; WWE, the global leader in sports entertainment; and PBR, the world's premier bull riding organization. Together, these properties reach 1 billion households across 210 countries and territories and organize more than 500 live events year-round, attracting more than three million fans. TKO also services and partners with major sports rights holders through IMG, an industry-leading global sports marketing agency; and On Location, a global leader in premium experiential hospitality. The Role and What You'll Do: We are seeking a highly experienced and qualified Sr. Venue Technology Manager for the East Region, with extensive experience managing technology for large-scale events. The On-site Technology Management Team will be crucial in successfully executing the Official Hospitality Program for the 2026 FIFA World Cup. This role will manage, supervise, and coordinate all activities of the Onsite Technology Functional Area. This includes managing personnel to design, configure, and implement hardware and software systems, as well as deploying and collecting computer hardware and software operating systems. This position reports to the Director of Event Technology. Recruit and manage multiple Venue Technology Managers across a cluster of venues. Work with the Venue Technology Managers in the overall planning, design, delivery, implementation, testing, operation, decommissioning, and reinstatement of all technology services and solutions required at their assigned competition or non-competition venue(s). Contribute to the detailed venue project planning process for your venue(s), ensuring that the technical and operational spaces, power, network, and equipment required by Technology are incorporated into the planning and execution of the technology needs of our Hospitality Venue Management teams and other FAs. Develop the overall strategy for venue operations technology, incorporating access control, production, audio/visual, and network infrastructure, to deliver a fantastic experience for our guests. Develop effective working relationships with incumbent venue teams and functional areas, general managers, technology managers, and other key venue stakeholders, including FIFA, 3rd-party vendors, and On Location. Collaborate with technology partners & suppliers, other functional areas, and incumbent venue teams to maintain a detailed installation schedule for their assigned venue(s), identifying priorities and ensuring all stakeholders understand them. Participate in technology support shifts within your clusters and other clusters throughout the US, Canada, and Mexico during Load-in, Load-out, and match days. Be the principal owner of all the technology needs for your Venue Cluster before, during, and after match days. Provide regular reports to senior management on the technology status at your venues for the duration of the project. Provide support to other functional areas within your cluster. Performs other duties as assigned. You have these: Bachelor's degree in Computer Science, Information Systems, Business Administration, or related field. Minimum of 4 years of management experience in on-site/field technology support and project management, preferably in the ticket and hospitality industry with major sporting events. Strong project management skills, with the ability to manage multiple projects simultaneously. Excellent communication skills, with the ability to communicate complex technology concepts to technical and non-technical teams. End-to-end understanding of how an integrated set of technologies delivers a smooth and efficient venue experience for guests and staff. Demonstrated success in delivering complex, mission-critical technology programs and managing operations through 3rd party vendors and large organizations. Sound understanding of IT and/or telecommunications, including Wi-Fi, network cabling, and troubleshooting. Experience in delivering production IT services within a high availability environment for successful delivery of SLA/OLAs. Experience in managing third-party suppliers in a multi-vendor environment. Proficient in desktop and mobile OS systems such as Windows, Mac OS, Android, iOS, and Linux, including MS Office 365. Ability to work in a fast-paced, deadline-driven environment within a high-profile international project. Fluency in both verbal and written English is required; proficiency in Italian is preferred. Experience working in a technology role in previous medium to large-scale events such as World Cups and/or Commonwealth, Euros, and Olympic Games. We'd love it if you also have these: Experience working in the ticketing, travel, or hospitality industry is preferred but not mandatory. Experience in Audio/Visual systems, configuration, and troubleshooting is preferred but not mandatory. Location: This position is based in the Eastern US, preferably New York, New Jersey, Atlanta, or Miami Working Conditions: Fixed Term Position - Location: Eastern US, preferably New York, New Jersey, Atlanta, or Miami Working hours: Working days: Monday - Friday Travel 25%: Within the Eastern US region, Canada, and Mexico. Per local requirements and in the interest of transparency, the hourly rate shown below reflects the prevalent current hiring range for this position. Hiring pay rates are based on a number of factors, including location and may vary depending on job-related qualifications, knowledge, skills and experience. The company strives to provide locally competitive rewards packages, which include base rate along with, as applicable, short- and long-term incentives, growth and developmental opportunities, and robust benefits, such as health care, retirement, vacation and other paid time off, and additional offerings. Hiring Rate Minimum: $0 annually(minimum will not fall below the applicable State/local minimum salary thresholds) Hiring Rate Maximum: $0 annually TKO is an Equal Opportunity Employer and complies with all applicable federal, state, and local laws regarding non-discrimination in employment. TKO makes employment decisions based on merit and qualifications, without considering an employee's or applicant's race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, veteran status, or any other basis prohibited under federal, state or local laws governing non-discrimination in employment in every location in which the Company has facilities. TKO also provides reasonable accommodations for qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA) and applicable state or local laws. For information about Privacy and Information Security for TKO employment candidates, please review our Privacy Policy. For information regarding Terms of Use for this and other TKO websites, please review our Terms of Use.

The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of products and services Encore as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. Key Job Responsibilities Prospecting & Qualifying New Accounts ● Partner with sales leadership on strategically mapping out the assigned sector / sub sector ● Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required. ● Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions. ● Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact. ● Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services. ● Demonstrate Encore's experience, audience engagement impact and demonstrable ROI to position Encore as the partner of choice. ● Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN. ● Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed. ● Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities. ● Advocate for our solutions in the industry, through speaking, networking, or attending events as needed. ● An active networker and contact generator, bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers. Sales Management & Account Ownership ● Strategic consultative selling into multiple industries. Selling is often pre-RFP, sharing the vision and business value of what an Encore partnership could bring to an event, regionally, nationally, and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity. ● Attend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success. ● Work in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive. ● Manage event debrief with Account Management/Production teams ● Build account pursuit plans for net new targets or in concert with the account managers already working on business. ● Review data and event metrics to build a reason to work with Encore in future and demonstrate ROI to clients. ● Take orders for repeat events to help grow accounts through organic sales Internal Communications ● Communicate with management regularly to report on sales activity and progress against targets set. ● Bring market insights to the business to inform and influence our development roadmap. ● Ensure CRM and systems are up to date and enriched with key business intelligence. ● Collaborate with Marketing to create sector specific campaigns. ● Maintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections. Job Qualifications ● Bachelor's degree or equivalent ● 8+ years proven success in a competitive business-to-business sales environment ● Experience of selling virtually, over the phone and/or face-to-face ● Experience in meetings and in the live event industry (virtual and hybrid events are a bonus) ● Strong commercial acumen with a hunger for deal making ● Naturally competitive, and a born networker with an appetite for relationship building ● Experienced in the disciplined use of customer relationship management (CRM) software ● Articulate, with a confident telephone manner, as well as a focused listener ● Exceptional customer service standards ● Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues ● Travel required when face to face meetings come back Competencies ● Strategic sales planning ● Sales Proficiency ● Attention to Detail ● Strong Communication Skill ● Professional Personal Presentation ● Initiative ● Exceed Customer Expectations ● Concern for Quality ● Influence ● Negotiation ● Result Orientation ● Relationship Management Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. May travel up to 50% of the time. #INDCORP

The Production Operations Lead ensures Encore's Production Operations team delivers accurate and timely financial and operational support. Reporting to the Operations Manager, Production, this role executes daily processes, maintains data integrity, supports Oracle system functions (including vendor activations), and performs job costing for smaller revenue-tier events. By owning core operational tasks and surfacing variances, the Lead enables consistency, reduces risk, and helps Encore deliver reliable insights that support decision-making across the business. The role balances tactical execution with light problem-solving and interpretation of data. Key Job Responsibilities Financial Accuracy & Processing • Open, process, and track purchase orders (POs) for Production-billed events, maintaining accuracy in Smartsheet and Oracle systems. • Manage vendor activations in Oracle, including setting up new suppliers, verifying information, and resolving activation issues to ensure timely processing. • Process job costing functions for smaller revenue-tier events, ensuring timely and accurate entry of costs against budgets. • Support accrual tracking, reconciliation of prior-month entries, and alignment with Finance on close cycles. • Flag discrepancies and escalate issues to the Operations Manager when needed, ensuring errors are resolved at the source. Operational Support • Maintain organized project and financial records, ensuring documentation is complete, accurate, and accessible. • Provide day-to-day support to Event Production and Project Management teams, including onboarding new vendors and freelance staff. • Contribute to preparing data for budget reviews, revenue reports, and Production's monthly financial meetings. Systems & Process Integrity • Serve as a frontline resource for Oracle support, addressing vendor, PO, and workflow questions from internal partners. • Ensure consistent use of Smartsheet, Oracle, and related tools to maintain data accuracy. • Identify recurring issues in daily workstreams and recommend adjustments to drive efficiency. • Support testing and adoption of new processes or tools piloted by the Operations Manager and Director. Collaboration & Service • Act as a resource for internal teams with process, timeline, and system-related questions. • Uphold Encore's value of Delivering World Class Service by ensuring operational support enables smooth delivery across Production and Venue Ops. Job Qualifications • High School Diploma required, business or finance coursework preferred. • 2+ years supporting operational or financial workflows involving POs or vendors. • Exposure to ERP or financial systems, or ability to learn complex systems quickly. • Excellent customer service skills and the ability to work with cross-functional teams. • Strong interpersonal skills, including written and oral communication skills. • Works well both independently and as a team player. • Proven attention to detail maintaining accurate data across multiple systems. • Ability to multitask. • Microsoft Office 365 experience required. Competency Group Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Instills Trust • Safety Conscious Drive Results • Action Oriented See The Big Picture • Tech Savvy Value People • Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-BD1

Now is a great time to join AllianceOne! As a subsidiary of Teleperformance, AllianceOne provides employees the opportunity to be part of a global leader in contact center management, with the benefit of capitalizing on the global presence the company has built throughout the years. Teleperformance creates more value by providing a better customer experience. Job Description: Now Hiring Customer Relationship Managers in Maumee OH! (Remote after Day 1, must reside within 30 miles of Maumee OH) If you are looking for an entry level position with opportunities for advancement you have found the right organization! This is a care program centered on mortgage assistance and foreclosure prevention. RESPONSIBILITIES: -Manage a daily caseload of customers and their investor related activities -Provide the highest level of customer service via inbound/outbound calls as well as written communications -Evaluate customer's eligibility for various COVID-19 payment assistance programs and complete financial interviews to determine next steps for loan modification and returning their loans to normal servicing QUALIFICATIONS: - Prior customer service experience (call center/banking experience is a plus) · Excellent verbal communication skills · The ability to problem solve creatively · Strong desire to achieve goals · Basic computer knowledge/skills · Ability and openness to work with a diverse customer base · Works well in team settings *Must be able to come to the Maumee office on the first day to collect equipment - 1684 Woodlands Dr, Maumee, OH 43537 HOURS: Monday - Friday 11am- 8pm (After Training) PAY: $16/hour BONUS: Eligible for up to $400 per month in monthly incentives. BENEFITS: Our comprehensive benefits include, but are not limited to: Health Insurance (Medical/Dental/Vision), HSA/FSA plans, Generous Paid Time Off package, Optional Daily Pay, EAP, 401k after 90 days and much more! You will be eligible for Health benefits on the first of the month following your hire date, or coincident to your hire date if you were hired on the first of the month. If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us! AllianceOne is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. AllianceOne is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation please email us at *****************************. Questions? Please review our privacy notice available at the following ****************************** For additional information on AllianceOne visit our website at **********************

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation • Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service • Strives to exceed the expectations and needs of internal and external customers. • Maintains a positive relationship with all clients through effective communication. • Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. • Monitors events and checks in on customers throughout the day. • Understands and fosters the hotel/client relationship. Technical Ability • Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. • Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge • Understands company processes, follows procedures, and completes systems entry and paperwork accurately. • Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. • Increases revenue by utilizing floor up-selling techniques. • Works with clients to finalize invoices. • Completes order entries in Navigator, as needed. Job Qualifications • High School Diploma required. Associate's degree is preferred. • Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf • External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* • 1 year of customer service or hospitality experience is preferred. • 1 year of audio-visual experience or equivalent in an educational environment is preferred. • A valid driver's license is required for team members that may operate Company vehicles. • Additional DOT requirements may need to be met if applicable. • Must be able to lift 50 lbs. Competencies Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Instills Trust • Safety Conscious Drive Results • Action Oriented See The Big Picture • Tech Savvy Value People • Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. • Sitting: 2-3 Hours • Standing: 4-5 Hours • Walking: 4-5 Hours • Stooping: 2-3 Hours • Crawling: 2-3 Hours • Kneeling: 2-3 Hours • Bending: 2-3 Hours • Reaching (above your head): 2-3 Hours • Climbing: 0-1 Hours • Grasping: 4-5 Hours Lifting Requirements • 0 - 15 lbs:* Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Occasionally Carrying Requirements • 0 - 15 lbs*: Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs: Occasionally • Over 100 lbs: Never Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Frequently • Peripheral Vision: Occasionally • Depth Perception: Frequently • Hearing: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Continuously • 16 - 50 lbs*: Frequently • 51 - 100 lbs*: Frequently • Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. Key Job Responsibilities Revenue Generation • Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. • Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. • Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. • Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. • Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. Relationship Management • Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. • Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. • Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. • Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. • Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. Sales Accountability • Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. • Ensure all known opportunities are in CRM and completely accurate and updated at all times. • See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. • Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. • Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. Job Qualifications • BS/BA or 1+ years of Encore or equivalent experience required • 1 year technology sales or hospitality experience preferred • Prior sales experience in audiovisual is a plus • Knowledge of hospitality industry and sales processes preferred • Technical aptitude and computer proficiency required • Strong written and verbal communication skills Competencies (by Core Values) Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Demonstrates Self-Awareness Drive Results • Ensures Accountability See The Big Picture • Decision Quality • Manages Complexity Value People • Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Sitting: 4-5 hours per day • Standing: 2-3 hours per day • Walking: 2-3 hours per day • Stooping: 0-1 hour per day • Crawling: 0-1 hour per day • Kneeling: 0-1 hour per day • Bending: 0-1 hour per day • Reaching (above your head): 0-1 hour per day • Climbing: 0-1 hour per day • Grasping: 0-1 hour per day Lifting Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs: Never • Over 100 lbs: Never Carrying Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs: Never • Over 100 lbs: Never Auditory/Visual Requirements • Close Vision: Continuously • Distance Vision: Continuously • Color Vision: Continuously • Peripheral Vision: Continuously • Depth Perception: Continuously Pushing/Pulling Requirements • 0 - 15 lbs*: Occasionally • 16 - 50 lbs*: Occasionally • 51 - 100 lbs*: Occasionally • Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDSALES

The Sales & Customer Engagement Manager is responsible for identifying, sourcing, and securing business across the full end-to-end range of products and services Encore as an organization can deliver with direct focus on Virtual and Hybrid event opportunities. This position may be focused on one specific sector or region. The Customer Engagement Manager will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. The Customer Engagement Manager will report to the GSO Sales Leader. Key Job Responsibilities Business Development • Proactively pursue net new business opportunities and follow up on assigned event leads from marketing campaigns, new solution offerings and industry relations efforts. • Build strategies and customer pursuit plans that include contacting prospective clients to conduct an end-to-end event solution. • Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact. • Develop relationships with multiple stakeholders in designated key accounts to include meeting planners, business unit directors, and sourcing teams to target virtual and hybrid events using personal networks, contacts from industry relations activities, and unassigned contacts. • Understand customer's needs and goals to create an event experience that best aligns Encore resources and solutions, while driving customer awareness and adoption. • Identify and develop additional event leads via targeted prospecting. • Manage quotes, proposals, pitches, and RFPs through the sales process and in partnership with other departments, from lead to WIN. • Advocate for Encore solutions in the industry, through speaking, networking, or attending events as needed. • Actively network and generate new contacts, making valuable introductions to Encore while also working the existing database to ensure customers are shown the maximum partnership value. Event/Account Management • Oversee the sales process for identified opportunities and key account assignments. • Act as the liaison between customer and the production teams to ensure conversion and overall customer satisfaction. • Ensure compliance and consistent execution of any customer agreements across Encore's executing divisions. • Maintain timely and consistent customer scope and reporting via Compass and Navigator, through the transition to the assigned execution team for the delivery, while you maintain the internal/external communication of key requirements. Revenue Management • Meet and exceed monthly and quarterly revenue quotas. • Actively manage virtual & hybrid event pipeline while evaluating opportunities to engage in other areas of Encore business including core audio visual services, power, rigging, HSIA, creative services, and all offerings Encore provides to clients. Sales, Operational and Technical Support • Effectively communicate the customer's needs internally across multiple departments. • Liaise with internal resources to convey technical requirements, budget expectations, and timelines. • Work closely with Encore internal contacts to realize account objectives and act on resolving customer experience and internal issues. • Consistently monitor and update demos based on platform development and updates. • Monitor and maintain accurate and timely Compass (CRM) Account and Contact data entry, billing records, show evaluations, customer surveys and any other information on assigned accounts requested by management in accordance with policies and procedures. • Maintain latest solutions knowledge through regular training and development opportunities via EncoreU or other training opportunities as they are presented. Job Qualifications • Bachelor's Degree or equivalent • 3+ Years' experience in Sales • Seasoned Sales Professional with a go get/hunter sales mindset • Ability to generate leads through lead follow up, lead generation through calling, sales blitz programs research, and networking. • Experience in shifting focus to virtual and hybrid experiences, and the vision to adapt as needed with changes in the business • Existing non-preferred/strategic account relationships preferred • Experience in building relationships and rapport with customers, understanding how to work with accounts until a need is uncovered • Experience working within a team environment to over-deliver on desired results • Experience providing a high-level of customer service and having a “yes” approach to finding solutions • Experience in creating and delivering compelling high-level presentations to a variety of key stakeholders • Excellent computer skills including all Microsoft Office applications • Experience with the use of customer relationship database • Strong written and oral communication skills needed to draft sales presentations, and effectively solicit business via phone and face to face customer contact, as well as through tradeshow and industry events • Excellent organizational skills and the ability to manage multiple projects/activities at the same time • In depth understanding of the meetings and event technology industries • Desire and ability to travel within the United States or abroad Competencies This section consists of the Competency Group Number that is assigned to the job. Each job at Encore is tied to one of six competency groups. The Competency Group will be determined based on the roles and responsibilities that are required for that job title. Competency Group = 2 Deliver World Class Service • Hospitality • Ownership Do The Right Thing • Demonstrates Self-Awareness Drive Results • Ensures Accountability See The Big Picture • Decision Quality • Manages Complexity Value People • Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link: (******************************************************************************************** Work Environment Office or Remote Office Location Work is performed primarily in an office environment even if the salesperson is identified as remote. Salespeople who work “remote” need to have a designated office environment free of distractions and noise to immolate the proper work environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #INDSALES #LI-JA1

The Production Operations Lead ensures Encore's Production Operations team delivers accurate and timely financial and operational support. Reporting to the Operations Manager, Production, this role executes daily processes, maintains data integrity, supports Oracle system functions (including vendor activations), and performs job costing for smaller revenue-tier events. By owning core operational tasks and surfacing variances, the Lead enables consistency, reduces risk, and helps Encore deliver reliable insights that support decision-making across the business. The role balances tactical execution with light problem-solving and interpretation of data. Key Job Responsibilities Financial Accuracy & Processing * Open, process, and track purchase orders (POs) for Production-billed events, maintaining accuracy in Smartsheet and Oracle systems. * Manage vendor activations in Oracle, including setting up new suppliers, verifying information, and resolving activation issues to ensure timely processing. * Process job costing functions for smaller revenue-tier events, ensuring timely and accurate entry of costs against budgets. * Support accrual tracking, reconciliation of prior-month entries, and alignment with Finance on close cycles. * Flag discrepancies and escalate issues to the Operations Manager when needed, ensuring errors are resolved at the source. Operational Support * Maintain organized project and financial records, ensuring documentation is complete, accurate, and accessible. * Provide day-to-day support to Event Production and Project Management teams, including onboarding new vendors and freelance staff. * Contribute to preparing data for budget reviews, revenue reports, and Production's monthly financial meetings. Systems & Process Integrity * Serve as a frontline resource for Oracle support, addressing vendor, PO, and workflow questions from internal partners. * Ensure consistent use of Smartsheet, Oracle, and related tools to maintain data accuracy. * Identify recurring issues in daily workstreams and recommend adjustments to drive efficiency. * Support testing and adoption of new processes or tools piloted by the Operations Manager and Director. Collaboration & Service * Act as a resource for internal teams with process, timeline, and system-related questions. * Uphold Encore's value of Delivering World Class Service by ensuring operational support enables smooth delivery across Production and Venue Ops. Job Qualifications * High School Diploma required, business or finance coursework preferred. * 2+ years supporting operational or financial workflows involving POs or vendors. * Exposure to ERP or financial systems, or ability to learn complex systems quickly. * Excellent customer service skills and the ability to work with cross-functional teams. * Strong interpersonal skills, including written and oral communication skills. * Works well both independently and as a team player. * Proven attention to detail maintaining accurate data across multiple systems. * Ability to multitask. * Microsoft Office 365 experience required. Competency Group Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Instills Trust * Safety Conscious Drive Results * Action Oriented See The Big Picture * Tech Savvy Value People * Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. #LI-BD1

A Technician is responsible for the set up and operation of basic / small-scale audiovisual systems in a hospitality environment while ensuring complete customer satisfaction. This position reports to an Operations Manager, Operations Director or Director, Event Technology. Key Job Responsibilities Equipment Operation * Ensures a flawlessly executed event through accurate and timely setup, operation, and breakdown of basic audiovisual equipment as listed in the technical qualifications section. Customer Service * Strives to exceed the expectations and needs of internal and external customers. * Maintains a positive relationship with all clients through effective communication. * Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly. * Monitors events and checks in on customers throughout the day. * Understands and fosters the hotel/client relationship. Technical Ability * Understands the technical aspects of the job and demonstrates basic operational ability to troubleshoot and problem solve with equipment and software issues. * Handles equipment challenges and changes in a timely and professional manner. Systems Knowledge * Understands company processes, follows procedures, and completes systems entry and paperwork accurately. * Uses the equipment sheets to determine the equipment scheduled for set up and for strike. Interacts with other staff and outside vendors for equipment. * Increases revenue by utilizing floor up-selling techniques. * Works with clients to finalize invoices. * Completes order entries in Navigator, as needed. Job Qualifications * High School Diploma required. Associate's degree is preferred. * Internal applicants must meet/complete all training and certification requirements as determined by Encore's Global Learning Training Program in their current position, and for the position they are applying to. Click to review the requirements: Internal Hourly Requirements.pdf * External applicants must meet/validate and achieve/complete all training and certifications required for this position, within one year. For technical external requirements, view our career path here: ********************************************* * 1 year of customer service or hospitality experience is preferred. * 1 year of audio-visual experience or equivalent in an educational environment is preferred. * A valid driver's license is required for team members that may operate Company vehicles. * Additional DOT requirements may need to be met if applicable. * Must be able to lift 50 lbs. Competencies Deliver World Class Service * Hospitality * Ownership Do The Right Thing * Instills Trust * Safety Conscious Drive Results * Action Oriented See The Big Picture * Tech Savvy Value People * Communicates Effectively For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** Physical Requirements Team members must be able to meet the physical demands outlined below to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The frequency options are defined as: Continuously, Frequently, Occasionally, and Never. * Sitting: 2-3 Hours * Standing: 4-5 Hours * Walking: 4-5 Hours * Stooping: 2-3 Hours * Crawling: 2-3 Hours * Kneeling: 2-3 Hours * Bending: 2-3 Hours * Reaching (above your head): 2-3 Hours * Climbing: 0-1 Hours * Grasping: 4-5 Hours Lifting Requirements * 0 - 15 lbs:* Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Occasionally Carrying Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs: Occasionally * Over 100 lbs: Never Auditory/Visual Requirements * Close Vision: Continuously * Distance Vision: Continuously * Color Vision: Frequently * Peripheral Vision: Occasionally * Depth Perception: Frequently * Hearing: Continuously Pushing/Pulling Requirements * 0 - 15 lbs*: Continuously * 16 - 50 lbs*: Frequently * 51 - 100 lbs*: Frequently * Over 100 lbs: Occasionally Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Work Environment Hotel Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio-visual equipment and electrical components and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends, and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned.

The Sales & Customer Engagement Director is responsible for identifying, sourcing and securing business across the full end to end range of products and services Encore as an organization can deliver. The position may be focused on one specific sector or region. This team member will be expected to take clients through the entire sales process, from outreach, consulting, RFP process to close. Key Job Responsibilities Prospecting & Qualifying New Accounts ● Partner with sales leadership on strategically mapping out the assigned sector / sub sector ● Identify, qualify, and develop new sales opportunities to increase our new logo count or extension of business within the existing companies we partner with today and in partnership with those account leads as required. ● Build strategies and customer pursuit plans that include contact prospective clients to conduct an end-to-end event solutions. ● Manage demonstrations to introduce Encore, Encore's approach, and solutions as relevant to each contact. ● Seamlessly turn the business needs of our clients into alignment with the benefits of our products and services. ● Demonstrate Encore's experience, audience engagement impact and demonstrable ROI to position Encore as the partner of choice. ● Manage quotes, proposals, pitches, and RFPs through our sales process and in partnership with other departments, from lead to WIN. ● Achieve and strive to surpass quarterly and annual revenues targets, including calls made, appointments set, demos and sales closed. ● Partner with experience lead and transition accounts over after each sale. Stay involved with the relationship, as needed. As the consultant and advisor, support future sales, resigns and net new business opportunities. ● Advocate for our solutions in the industry, through speaking, networking, or attending events as needed. ● An active networker and contact generator, bring that thinking and make those valuable introductions to Encore while also working the existing database to ensure we have shown maximum partnership value to our customers. Sales Management & Account Ownership ● Strategic consultative selling into multiple industries. Selling is often pre-RFP, sharing the vision and business value of what an Encore partnership could bring to an event, regionally, nationally, and globally. Build and maintain close relationships with prospects and clients to expand the revenue/business opportunity. ● Attend initial kick-off calls to ensure what was sold is delivered from the start and successfully hand off the business in the format needed to ensure success. ● Work in close partnership with the project delivery team to ensure that clients are delighted with the product and service they receive. ● Manage event debrief with Account Management/Production teams ● Build account pursuit plans for net new targets or in concert with the account managers already working on business. ● Review data and event metrics to build a reason to work with Encore in future and demonstrate ROI to clients. ● Take orders for repeat events to help grow accounts through organic sales Internal Communications ● Communicate with management regularly to report on sales activity and progress against targets set. ● Bring market insights to the business to inform and influence our development roadmap. ● Ensure CRM and systems are up to date and enriched with key business intelligence. ● Collaborate with Marketing to create sector specific campaigns. ● Maintain sales pipeline and consistently review the health of prospects to accurately influence revenue projections. Job Qualifications ● Bachelor's degree or equivalent ● 8+ years proven success in a competitive business-to-business sales environment ● Experience of selling virtually, over the phone and/or face-to-face ● Experience in meetings and in the live event industry (virtual and hybrid events are a bonus) ● Strong commercial acumen with a hunger for deal making ● Naturally competitive, and a born networker with an appetite for relationship building ● Experienced in the disciplined use of customer relationship management (CRM) software ● Articulate, with a confident telephone manner, as well as a focused listener ● Exceptional customer service standards ● Must be a self-starter and self-motivated, but with the ability and willingness to take direction and work in close collaboration with colleagues ● Travel required when face to face meetings come back Competencies ● Strategic sales planning ● Sales Proficiency ● Attention to Detail ● Strong Communication Skill ● Professional Personal Presentation ● Initiative ● Exceed Customer Expectations ● Concern for Quality ● Influence ● Negotiation ● Result Orientation ● Relationship Management Work Environment Office Work is performed primarily in an office environment. Working times may include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based in an office environment and when traveling, on an individual venue or a representation of venues in that city or area. May travel up to 50% of the time. #INDCORP

The Sales Manager, Venues is responsible for effectively guiding customers through event experiences, identifying solutions that meet their goals and objectives, resulting in a compelling event experience. Utilizes all available tools to ensure maximum event and revenue capture from assigned customer base. Cultivates and maintains relationships with key hotel personnel to enhance the overall business relationship with hotel. Supports Company initiatives, business strategies and Core Values. This position reports to a Sr. Sales Manager, Sales Director, or Director, Event Technology. **Key Job Responsibilities** _Revenue Generation_ - Drive Results by soliciting and securing business through a proactive, consultative sales approach, utilizing Encore's sales process and methodology. - Effectively prepare and present quotes and proposals in a timely manner to customers, including those submitted through ********************* venue booking system, or other sources as assigned. - Effectively collaborate with vendors and other departments/divisions of the company to capture and service events. - Attend site visits, pre-conference planning meetings, and appropriate venue meetings as necessary to support the customer event experience. - Understand event cost structure and incorporates this into solution designs according to established profitability guidelines. _Relationship Management_ - Deliver World-Class Service by cultivating and maintaining relationships with customers, venue personnel and various Encore supporting functions and departments. - Thoroughly research and understand customer history and previous experiences, in order to create more personalized customer experiences. - Value People by attending customer meetings, understanding their goals and responding to their questions, concerns, and challenges. - Do the Right Thing by ensuring all customer information is up to date and accurate in the Customer Relationship Management system (CRM) at all times. - Actively refer and guide customers through the Encore network, leveraging contacts to secure additional opportunities with existing customers. _Sales Accountability_ - Maintain a healthy pipeline at all times that ensures achievement of established revenue targets. - Ensure all known opportunities are in CRM and completely accurate and updated at all times. - See the Big Picture by supporting the sales forecasting efforts at home location, ensuring they are accurate and submitted timely. - Learn and adopt all SOPs related to the role and any new initiatives/programs that are implemented. - Maintain knowledge of new product/service offerings and emerging technology supporting meetings and events. **Job Qualifications** - BS/BA or 1+ years of Encore or equivalent experience required - 1 year technology sales or hospitality experience preferred - Prior sales experience in audiovisual is a plus - Knowledge of hospitality industry and sales processes preferred - Technical aptitude and computer proficiency required - Strong written and verbal communication skills **Competencies (by Core Values)** _Deliver World Class Service_ - Hospitality - Ownership _Do The Right Thing_ - Demonstrates Self-Awareness _Drive Results_ - Ensures Accountability _See The Big Picture_ - Decision Quality - Manages Complexity _Value People_ - Collaborates For more information on our Competency Group, refer to the Competency Based Talent Management page on Encore Connect by searching for the title or copy & pasting this URL Link (******************************************************************************************** **Physical Requirements** Team members must meet the physical demands listed below to successfully perform essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. - Sitting: 4-5 hours per day - Standing: 2-3 hours per day - Walking: 2-3 hours per day - Stooping: 0-1 hour per day - Crawling: 0-1 hour per day - Kneeling: 0-1 hour per day - Bending: 0-1 hour per day - Reaching (above your head): 0-1 hour per day - Climbing: 0-1 hour per day - Grasping: 0-1 hour per day _Lifting Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Carrying Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs: Never - Over 100 lbs: Never _Auditory/Visual Requirements_ - Close Vision: Continuously - Distance Vision: Continuously - Color Vision: Continuously - Peripheral Vision: Continuously - Depth Perception: Continuously _Pushing/Pulling Requirements_ - 0 - 15 lbs*: Occasionally - 16 - 50 lbs*: Occasionally - 51 - 100 lbs*: Occasionally - Over 100 lbs: Never Note: The physical requirements marked with an asterisk () indicate activities performed without assistance.* Team members must be able to meet the physical demands above in order to successfully perform the essential job functions. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. **Work Environment** _Hotel_ Work is performed in a hotel/convention center environment with moderate exposure to outdoor temperatures and to dirt, sand and/or dust. The working conditions will vary between moderately quiet to noisy volumes. Team members will use high-end audio visual equipment and electrical components, and will be exposed to heights via lifts and ladders. Team members may be asked to work in multiple hotel locations. Working times will include irregular hours and on-call status including days, evenings, weekends and holidays. Team members must adhere to appearance guidelines as defined by Encore based on an individual hotel or a representation of hotels in that city or area. The above information on this description is not necessarily an exhaustive list of all responsibilities, duties, skills, efforts, requirements or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed as assigned. \#INDSALES Salary Pay Range: $40,919.00 - $50,126.00 The compensation offered for this role is determined based on the qualifications outlined in the job posting for the specified location. Final compensation is based on a number of factors including location, travel, relevant work experience, or particular skills and expertise. In addition, some positions may be eligible for other compensation such as potential overtime, bonuses or incentives. Encore is committed to providing the best benefits options for our employees and families. Click here to view the benefits options for our employees worldwide. We pride ourselves on cultivating a welcoming culture where every individual is celebrated for their unique strengths and differences. Click here to view details on our commitment to inclusivity and belonging. All qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or other legally protected status.