Post job

Traffic analyst entry level jobs

- 16 jobs
  • Traffic Signal Technician

    Asplundh 4.4company rating

    Columbus, OH

    at Asplundh Construction, LLC Traffic Signal Technician This position will be responsible for performing various duties of troubleshooting, maintenance, and repair duties on street lights and traffic signals. Job Type: Full-Time +, Non-Exempt Pay: Hourly Benefits: Medical, dental, and vision coverage starting day one Retirement plan Company-provided life insurance Supplemental life insurance with spouse and child coverage options Choice of voluntary Aflac supplemental insurance programs Long-term disability Pre-paid legal plan Employee Assistance Program (EAP) Paid time off Paid holidays Various employee discount programs and resources Essential Functions & Responsibilities: Installation and Maintenance of Traffic Signals: Install, inspect, maintain, and repair traffic signal systems and related equipment, including controllers, conflict monitors, detection systems, and pedestrian signals, in accordance with IMSA standards and local agency requirements. Street Lighting Maintenance: Perform troubleshooting and repairs on roadway and decorative street lighting systems, including lamp replacement, ballast testing, photocell replacements, and circuit diagnostics. Troubleshooting Electrical Issues: Diagnose electrical and electronic malfunctions in traffic control devices, wiring systems, and control cabinets using multimeters, loop testers, and other diagnostic tools. Ensure all equipment functions properly and safely. Wiring and Electrical Work: Oversee and assist in the wiring and rewiring of signalized intersections, street lights, and control cabinets. This includes interpreting electrical schematics and ensuring compliance with the National Electrical Code (NEC) and IMSA practices. Preventive Maintenance: Conduct scheduled preventive maintenance on traffic signals and lighting systems, including cleaning, inspecting, and testing components to ensure continued operation and minimize system downtime. Documentation and Reporting: Maintain accurate records of maintenance activities, work orders, and materials used. Prepare detailed reports of incidents, system failures, and resolutions. Document field changes to as-built diagrams. Coordination and Communication: Coordinate with municipalities, utility companies, and contractors during construction, upgrades, and emergency repairs. Communicate effectively with coworkers, supervisors, and the public regarding project status and traffic impacts. Safety and Compliance: Adhere to company and industry safety standards, including work zone traffic control procedures and personal protective equipment (PPE) use. Identify and report safety hazards or equipment malfunctions to the General Foreperson. Vehicle and Equipment Oversight: Ensure proper maintenance and readiness of assigned vehicles and equipment. Report mechanical issues or needed repairs to the General Foreperson promptly. Emergency Response: Respond to emergency signal outages or knockdowns after hours, as required. Perform temporary repairs and restore safe traffic operation until permanent repairs can be completed. Training and Development: Maintain IMSA certifications and participate in ongoing training to stay current with advancements in traffic control technology and electrical codes. Minimum Qualifications: Must be 18 years of age or older. Ability to work in a bucket or platform truck/device (L1-L3). Able to read blueprints/plans and construct as per plans (L2-L3). Able to direct and oversee Traffic Signal Laborers. (L2-L3). Able to operate various equipment in order to install signal items (Bucket Truck, Digger Derrick/Boom Trk, etc) (L2-L3). Able to work long hours and overtime during holidays, emergencies, weekends, etc. Subject to call-out work. (ALL LEVELS). Must be willing to obtain a Class "A" or "B" driver's license (CDL) within 120 days of hire. Education & Experience: High school diploma or GED equivalent preferred. IMSA preferred. Pre-Screen: Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check. License & Certifications: A valid Driver's license is required. A Valid Commercial Driver's License (CDL) is preferred. Travel Requirements: Must be willing to travel within the State of Ohio as needed, overnight or out-of-town stay may be required up to 2 weeks as needed. Physical Requirements: RARE (less than 10%): Sitting, Kneeling, Crawling, Color Vision, Climbing Stairs OCCASIONAL (up to 33%): Stooping, Squatting, Climbing On/Off a Truck, Climbing Ladders, Pushing, Reading, Lifting to 50 lbs. FREQUENT (up to 66%): Carrying, Pulling, Balancing, body-twisting, Hearing/Speech Range, Lifting, lifting to 10 lbs., Manual Dexterity, Speaking Clearly, Walking CONTINUOUS (up to 100%): Standing, Sense of Touch, Gripping, Seeing, Reaching, range-of-motion, Depth Perception, lifting over 10 lbs. to 50 lbs., Climbing Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling **************. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.
    $35k-58k yearly est. Auto-Apply 60d+ ago
  • Transactions Analyst

    JPMC

    Columbus, OH

    Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader. As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success. Job Responsibilities: Manage incidents via ServiceNow for timely resolution and escalation. Provide L1 Technology support to 2-3 technology products. Research performance/health and resolve technical failures. Analyze details using multiple systems to resolve problems. Maintain strict adherence to risk procedures and complete risk training. Assist in IMCC risk avoidance assessments. Escalate concerns to production areas or vendor partners for resolution. Communicate clearly with internal/external clients, including senior management. Identify risk trends and patterns for management and technology partners. Participate in service/process education to enhance customer experience. Lead/support Continuous Improvement activities. Required Qualifications, Capabilities, and Skills: 3 years of experience in Operations, including Risk & Control. Strong oral & written communication skills, problem-solving skills, and organizational skills. Advanced MS Office skills. Attention to detail and ability to make decisions with minimal supervision. SQL knowledge. Flexibility and project management skills. Preferred Qualifications, Capabilities, and Skills: Technical qualification/skills preferred. B.Tech, MBA, BCom graduates considered. Prior Level 1 incident management experience preferred. Excellent written communication skills. Ability to communicate across all levels of leadership. Ability to work within a team and maintain confidentiality. Familiarity with ATMs. Work Schedule Tuesday - Saturday - 1:30 pm - 10:00 pm Shift Diff 10%
    $57k-79k yearly est. Auto-Apply 7d ago
  • Assistant Analyst, Customer Care Operations (RTA)

    Abercrombie & Fitch Co 4.8company rating

    Columbus, OH

    Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands. The team oversees the strategy, development and implementation of operations for our owned and operated retail stores and customer care services, while also supporting wholesale and franchise partnerships. They foster a culture of efficiency, accountability, and innovation through collaboration to enhance customer experiences, improve associate effectiveness, and maximize revenue. The team provides strategic direction for critical business processes and systems including labor optimization, inventory operations, omnichannel fulfillment, performance analytics, associate technology, multi-channel communications, digital experiences, and customer service. They maintain financial accountability for related operational and capital expenses, driving operational excellence and continuous process improvement. The Assistant Analyst, Customer Care Operations (RTA) is responsible for monitoring and managing intraday performance to ensure service level objectives, productivity, and customer satisfaction goals are achieved. This role leverages real-time and historical data to provide analysis, recommendations, and updates to Customer Care leaders, while proactively addressing performance issues and optimizing workforce operations. In addition to managing associate staffing, this role also treats automation tools-such as virtual assistants (e.g. Sidekick) as part of the workforce, monitoring their performance and escalating issues when anomalies arise. This team member will also support real-time visibility into customer engagement trends, task-based routing, and contact deflection strategies to ensure consistent and efficient customer experience. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? * Monitor intraday performance through real-time reporting, ensuring achievement of service level objectives, productivity, first contact resolution, and CSAT goals * Watch and report volume changes, monitor contact reasons, and provide near real-time updates on critical items impacting the business * Communicate and report KPIs to business leaders, providing daily service level and staffing summary emails to the Customer Care team * Leverage intraday and historical reporting to provide trending analysis and recommendations to improve service levels and overall workforce operations * Troubleshoot and escalate performance issues in real-time to sites and leadership * Evaluate staffing trends, complete workforce planning models with actualized data, and make proactive recommendations to drive efficiencies and positive customer experiences * Provide in-depth analysis of contact center operations, planning and scheduling, identifying changes necessary to improve quality and efficiency as measured by business KPIs * Maintain tactical staffing and outage processes, ensuring impacts to the business are captured, analyzed, and staffing recommendations are delivered timely * Coordinate with vendor workforce management to balance contact volumes and staffing needs * Monitor the performance of digital assistants as part of the real-time operation, identifying anomalies-such as drops in resolution rates-and escalating to Systems for review * Support the transition to new channels (e.g., SMS) and workflows (e.g., task-based routing), adapting real-time monitoring and staffing strategies accordingly * Identify and recommend areas for expense control and optimization as well as process improvement opportunities * Regularly attend vendor WFM meetings to review schedules and ensure appropriate staffing to meet service and efficiency goals * Participate in weekend on-call rotation to address any customer-impacting issues promptly What Do You Need To Bring? * Ability to generate new ideas and create solutions with a growth mindset * Shows high attention to detail * Works with a sense of urgency and demonstrates a drive for results * A collaborative approach to work; builds strong partnerships with business partners * Ability to multi-task in a dynamic work environment and manage competing priorities * Familiarity with AI-powered tools (e.g., bots, virtual assistants) and a willingness to learn how automation impacts real-time operations and staffing strategies * Possesses deep analytical thinking and problem-solving capabilities * Strong communication skills, written and verbal * Proficiency in Microsoft Office 365, including Excel * Retail eCommerce knowledge and/or Customer Care experience a plus * Bachelor's degree required Our Company Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: * Incentive bonus program * 401(K) savings plan with company match * Annual companywide review process * Flexible spending accounts * Medical, dental and vision insurance * Life and disability insurance * Associate assistance program * Paid parental and adoption leave * Access to fertility and adoption benefits through Carrot * Access to mental health and wellness app, Headspace * Paid Caregiver Leave * Mobile Stipend * Paid time off and one paid volunteer day per year, allowing you to give back to your community * Work from anywhere (Mondays and Fridays are "work from anywhere" days for most roles and six work from anywhere weeks per year) * Seven associate wellness half days per year * Merchandise discount on all of our brands * Opportunities for career advancement, we believe in promoting from within * Access to multiple Associate Resource Groups * Global team of people who will celebrate you for being YOU! Job DescriptionQualificationsAdditional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
    $43k-55k yearly est. 60d+ ago
  • Broadcast Traffic Coordinator

    Marquee Broadcasting Ohio

    Zanesville, OH

    Job duties include but not limited to: Accurate data entry in a deadline-driven environment Cross-train 2-3 computer systems for data entry Willingness to learn new things Interact with sales, engineering, finance etc. departments People Person helpful Requirements Skills, Experience and Requirements: Professional written and verbal communications skills Relevant experience with data entry preferred. Knowledge of personal computers and data entry Familiarity with Marketron, OSI, Wide Orbit, or other broadcast software is a plus. WHIZ and Marquee Broadcasting Ohio Inc. is an Equal Opportunity Employer.
    $32k-44k yearly est. 60d+ ago
  • Traffic Signal Technician

    Utilities Service, LLC 4.1company rating

    Columbus, OH

    This position will be responsible for performing various duties of troubleshooting, maintenance, and repair duties on street lights and traffic signals. **Job Type: Full-Time +, Non-Exempt** **Pay: Hourly** **Benefits:** + Medical, dental, and vision coverage starting day one + Retirement plan + Company-provided life insurance + Supplemental life insurance with spouse and child coverage options + Choice of voluntary Aflac supplemental insurance programs + Long-term disability + Pre-paid legal plan + Employee Assistance Program (EAP) + Paid time off + Paid holidays + Various employee discount programs and resources **Essential Functions & Responsibilities:** + Installation and Maintenance of Traffic Signals:Install, inspect, maintain, and repair traffic signal systems and related equipment, including controllers, conflict monitors, detection systems, and pedestrian signals, in accordance with IMSA standards and local agency requirements. + Street Lighting Maintenance:Perform troubleshooting and repairs on roadway and decorative street lighting systems, including lamp replacement, ballast testing, photocell replacements, and circuit diagnostics. + Troubleshooting Electrical Issues:Diagnose electrical and electronic malfunctions in traffic control devices, wiring systems, and control cabinets using multimeters, loop testers, and other diagnostic tools. Ensure all equipment functions properly and safely. + Wiring and Electrical Work:Oversee and assist in the wiring and rewiring of signalized intersections, street lights, and control cabinets. This includes interpreting electrical schematics and ensuring compliance with the National Electrical Code (NEC) and IMSA practices. + Preventive Maintenance:Conduct scheduled preventive maintenance on traffic signals and lighting systems, including cleaning, inspecting, and testing components to ensure continued operation and minimize system downtime. + Documentation and Reporting:Maintain accurate records of maintenance activities, work orders, and materials used. Prepare detailed reports of incidents, system failures, and resolutions. Document field changes to as-built diagrams. + Coordination and Communication:Coordinate with municipalities, utility companies, and contractors during construction, upgrades, and emergency repairs. Communicate effectively with coworkers, supervisors, and the public regarding project status and traffic impacts. + Safety and Compliance:Adhere to company and industry safety standards, including work zone traffic control procedures and personal protective equipment (PPE) use. Identify and report safety hazards or equipment malfunctions to the General Foreperson. + Vehicle and Equipment Oversight:Ensure proper maintenance and readiness of assigned vehicles and equipment. Report mechanical issues or needed repairs to the General Foreperson promptly. + Emergency Response:Respond to emergency signal outages or knockdowns after hours, as required. Perform temporary repairs and restore safe traffic operation until permanent repairs can be completed. + Training and Development:Maintain IMSA certifications and participate in ongoing training to stay current with advancements in traffic control technology and electrical codes. **Minimum Qualifications:** + Must be 18 years of age or older. + Ability to work in a bucket or platform truck/device (L1-L3). + Able to read blueprints/plans and construct as per plans (L2-L3). + Able to direct and oversee Traffic Signal Laborers. (L2-L3). + Able to operate various equipment in order to install signal items (Bucket Truck, Digger Derrick/Boom Trk, etc) (L2-L3). + Able to work long hours and overtime during holidays, emergencies, weekends, etc. Subject to call-out work. (ALL LEVELS). + Must be willing to obtain a Class "A" or "B" driver's license (CDL) within 120 days of hire. **Education & Experience:** + High school diploma or GED equivalent preferred. + IMSA preferred. **Pre-Screen:** + Upon offer, employees may be required to complete and pass a pre-employment drug screen, background, and/or MVR check. **License & Certifications:** + A valid Driver's license is required. + A Valid Commercial Driver's License (CDL) is preferred. **Travel Requirements:** Must be willing to travel within the State of Ohio as needed, overnight or out-of-town stay may be required up to 2 weeks as needed. **Physical Requirements:** + **RARE** (less than 10%): Sitting, Kneeling, Crawling, Color Vision, Climbing Stairs + **OCCASIONAL** (up to 33%): Stooping, Squatting, Climbing On/Off a Truck, Climbing Ladders, Pushing, Reading, Lifting to 50 lbs. + **FREQUENT** (up to 66%): Carrying, Pulling, Balancing, body-twisting, Hearing/Speech Range, Lifting, lifting to 10 lbs., Manual Dexterity, Speaking Clearly, Walking + **CONTINUOUS** (up to 100%): Standing, Sense of Touch, Gripping, Seeing, Reaching, range-of-motion, Depth Perception, lifting over 10 lbs. to 50 lbs., Climbing Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling ****************** . We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees. **Benefits** We offer a competitive range of benefits to support our employees' health, well-being, and financial security. Medical, dental, and vision benefits are available to all eligible employees on the first day of employment. For more information on the benefits available for this role, please contact the recruiter or hiring manager. **Individuals with a disability who desire a reasonable accommodation can contact the ADA Coordinator by calling **************. We partner with the Department of Homeland Security/U.S. Customs and Immigration Service to e-Verify all newly hired employees.** **An Equal Opportunity Employer.** **Please note:** + _All job offers are subject to pre-employment drug screening and a background check._ + _Unless otherwise noted, we do not sponsor employees for work authorization in the U.S. for this position._ **Notice to Agencies:** We only accept resumes from recruiters, employment agencies, or staffing services if a Service Agreement has been signed and we have requested recruitment/staffing services for the specific position. Any unsolicited resumes will become the property of the company, and no fees or compensation will be paid to the recruiter, employment agency, or staffing service.
    $34k-59k yearly est. 60d+ ago
  • Transactions Analyst

    Jpmorgan Chase 4.8company rating

    Columbus, OH

    Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader. As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success. **Job Responsibilities:** + Manage incidents via ServiceNow for timely resolution and escalation. + Provide L1 Technology support to 2-3 technology products. + Research performance/health and resolve technical failures. + Analyze details using multiple systems to resolve problems. + Maintain strict adherence to risk procedures and complete risk training. + Assist in IMCC risk avoidance assessments. + Escalate concerns to production areas or vendor partners for resolution. + Communicate clearly with internal/external clients, including senior management. + Identify risk trends and patterns for management and technology partners. + Participate in service/process education to enhance customer experience. + Lead/support Continuous Improvement activities. **Required Qualifications, Capabilities, and Skills:** + 3 years of experience in Operations, including Risk & Control. + Strong oral & written communication skills, problem-solving skills, and organizational skills. + Advanced MS Office skills. + Attention to detail and ability to make decisions with minimal supervision. + SQL knowledge. + Flexibility and project management skills. **Preferred Qualifications, Capabilities, and Skills:** + Technical qualification/skills preferred. + B.Tech, MBA, BCom graduates considered. + Prior Level 1 incident management experience preferred. + Excellent written communication skills. + Ability to communicate across all levels of leadership. + Ability to work within a team and maintain confidentiality. + Familiarity with ATMs. **Work Schedule** Tuesday - Saturday - 1:30 pm - 10:00 pm **Shift Diff** 10% Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. Equal Opportunity Employer/Disability/Veterans
    $59k-78k yearly est. 4d ago
  • Traffic Control and Safety Technician

    A&A Safety Inc. 4.1company rating

    Cleveland, OH

    Job DescriptionSalary: $29 to $45 per hour including fringes A&A Safety, Inc. is a leading provider in traffic safety, dedicated to ensuring public safety on highways and roadways. As a family-owned business, we prioritize the safety and well-being of our employees, fostering teamwork to deliver outstanding products and services to our customers. Our offerings include traffic control, pavement marking, construction and roadway signage, traffic control devices, personal protective equipment, and graphic design services. The Company is looking for dependable, energetic, highly motivated, hard-working team members with a positive attitude and strong work ethic. JOB DUTIES: Preparing and loading trucks Moving material Driving to/from and on projects Flagging Placing and removing traffic cones Striping roadways Placing and removing pavement markers Shifts include long days, most weekends, travel and many nights POSITION REQUIREMENTS: Valid drivers license (CDL a plus, but not required) Membership in Laborers union (may join after being hired) ATSSA certification(s) a plus but not required High school diploma or GED Additional Information: This role offers ample opportunities for learning and advancement within the A&A Safety team. A pre-employment drug screening is mandatory, as we maintain a drug-free workplace. Candidates must consent to driving record verification and/or background checks. A&A Safety, Inc. is committed to affirmative action and equal employment opportunities for all. Application Process: Please apply now if you wish to be part of the A&A Safety winning team! No phone calls, please.
    $29-45 hourly 22d ago
  • Assistant Analyst, Customer Care Operations (RTA)

    Abercrombie & Fitch Co 4.8company rating

    Columbus, OH

    Store Operations & Customer Care is the global support center for store associates and customers for Abercrombie & Fitch, Abercrombie Kids, Hollister, and Gilly Hicks brands. The team oversees the strategy, development and implementation of operations for our owned and operated retail stores and customer care services, while also supporting wholesale and franchise partnerships. They foster a culture of efficiency, accountability, and innovation through collaboration to enhance customer experiences, improve associate effectiveness, and maximize revenue. The team provides strategic direction for critical business processes and systems including labor optimization, inventory operations, omnichannel fulfillment, performance analytics, associate technology, multi-channel communications, digital experiences, and customer service. They maintain financial accountability for related operational and capital expenses, driving operational excellence and continuous process improvement. The Assistant Analyst, Customer Care Operations (RTA) is responsible for monitoring and managing intraday performance to ensure service level objectives, productivity, and customer satisfaction goals are achieved. This role leverages real-time and historical data to provide analysis, recommendations, and updates to Customer Care leaders, while proactively addressing performance issues and optimizing workforce operations. In addition to managing associate staffing, this role also treats automation tools-such as virtual assistants (e.g. Sidekick) as part of the workforce, monitoring their performance and escalating issues when anomalies arise. This team member will also support real-time visibility into customer engagement trends, task-based routing, and contact deflection strategies to ensure consistent and efficient customer experience. This job is located at our Global Home Office in Columbus, Ohio. What Will You Be Doing? Monitor intraday performance through real-time reporting, ensuring achievement of service level objectives, productivity, first contact resolution, and CSAT goals Watch and report volume changes, monitor contact reasons, and provide near real-time updates on critical items impacting the business Communicate and report KPIs to business leaders, providing daily service level and staffing summary emails to the Customer Care team Leverage intraday and historical reporting to provide trending analysis and recommendations to improve service levels and overall workforce operations Troubleshoot and escalate performance issues in real-time to sites and leadership Evaluate staffing trends, complete workforce planning models with actualized data, and make proactive recommendations to drive efficiencies and positive customer experiences Provide in-depth analysis of contact center operations, planning and scheduling, identifying changes necessary to improve quality and efficiency as measured by business KPIs Maintain tactical staffing and outage processes, ensuring impacts to the business are captured, analyzed, and staffing recommendations are delivered timely Coordinate with vendor workforce management to balance contact volumes and staffing needs Monitor the performance of digital assistants as part of the real-time operation, identifying anomalies-such as drops in resolution rates-and escalating to Systems for review Support the transition to new channels (e.g., SMS) and workflows (e.g., task-based routing), adapting real-time monitoring and staffing strategies accordingly Identify and recommend areas for expense control and optimization as well as process improvement opportunities Regularly attend vendor WFM meetings to review schedules and ensure appropriate staffing to meet service and efficiency goals Participate in weekend on-call rotation to address any customer-impacting issues promptly What Do You Need To Bring? Ability to generate new ideas and create solutions with a growth mindset Shows high attention to detail Works with a sense of urgency and demonstrates a drive for results A collaborative approach to work; builds strong partnerships with business partners Ability to multi-task in a dynamic work environment and manage competing priorities Familiarity with AI-powered tools (e.g., bots, virtual assistants) and a willingness to learn how automation impacts real-time operations and staffing strategies Possesses deep analytical thinking and problem-solving capabilities Strong communication skills, written and verbal Proficiency in Microsoft Office 365, including Excel Retail eCommerce knowledge and/or Customer Care experience a plus Bachelor's degree required Our Company Abercrombie & Fitch Co. is a global, digitally led omnichannel specialty retailer of apparel and accessories catering to kids through millennials with assortments curated for their specific lifestyle needs. The company operates a family of brands, including Abercrombie & Fitch, YPB, abercrombie kids, Hollister and Gilly Hicks, each sharing a commitment to offer products of enduring quality and exceptional comfort that support global customers on their journey to being and becoming who they are. Abercrombie & Fitch Co. operates over 750 stores under these brands across North America, Europe, Asia and the Middle East, as well as the e-commerce sites abercrombie.com, abercrombiekids.com, and hollisterco.com. At Abercrombie & Fitch Co., we lead with purpose and always put our people first. We're proud to offer equitable compensation and benefits, including flexibility and competitive Paid Time Off, as well as education and engagement events, including various Associate Resource Groups, volunteer opportunities and additional time off to give back to our global communities. Benefits & Perks As an Abercrombie & Fitch Co. (A&F Co.) associate, you'll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. A&F Co. is committed to providing competitive and comprehensive benefits that align with our company's culture and values, but most importantly - with you! We also provide competitive incentives to reward the commitment our associates have for moving our global business forward: Incentive bonus program 401(K) savings plan with company match Annual companywide review process Flexible spending accounts Medical, dental and vision insurance Life and disability insurance Associate assistance program Paid parental and adoption leave Access to fertility and adoption benefits through Carrot Access to mental health and wellness app, Headspace Paid Caregiver Leave Mobile Stipend Paid time off and one paid volunteer day per year, allowing you to give back to your community Work from anywhere (Mondays and Fridays are “work from anywhere” days for most roles and six work from anywhere weeks per year) Seven associate wellness half days per year Merchandise discount on all of our brands Opportunities for career advancement, we believe in promoting from within Access to multiple Associate Resource Groups Global team of people who will celebrate you for being YOU! Additional Information ABERCROMBIE & FITCH CO. IS AN EQUAL OPPORTUNITY EMPLOYER
    $43k-55k yearly est. 15h ago
  • Certified Coding Analyst

    Healthcare Support Staffing

    Columbus, OH

    HealthCare Support Staffing, Inc. (HSS), is a proven industry-leading national healthcare recruiting and staffing firm. HSS has a proven history of placing talented healthcare professionals in clinical and non-clinical positions with some of the largest and most prestigious healthcare facilities including: Fortune 100 Health Plans, Mail Order Pharmacies, Medical Billing Centers, Hospitals, Laboratories, Surgery Centers, Private Practices, and many other healthcare facilities throughout the United States. HealthCare Support Staffing maintains strong relationships with top providers in healthcare and can assure healthcare professionals they will receive fast access to great career opportunities that best fit their expertise. Connect with one of our Professional Recruiting Consultants today to see how a conversation can turn into a long-lasting and rewarding career! Job Description Position Purpose: Perform review of high dollar claims. Review for appropriate place of service, accurate coding, length of stay, match to authorization, and possible outlier DRG or Stop Loss pricing. Perform coding research. Conduct complex business and operational analyses to assure payments are in compliance with contract; identify areas for improvement and clarification for better operational efficiency resulting in better initiative, contract, and benefit implementation as well as better maintenance long term. Perform review of high dollar claims for benefit and pricing determination. Work collaboratively with Finance Department to determine appropriateness of pricing. Work collaboratively with Medical Management Department to resolve any issues with medical review notes that affect claim pricing Serve as a technical resource / coding subject matter expert for contract pricing related issues Responsible for entire cycle of facility claims which includes verifying information on submitted claims, reviewing contracts, eligibility, and authorizations to determine reimbursement, and ensuring payment instructions are sent to claims department for claims payment Identify key elements and processing requirements based on diagnosis, provider, contracts and policies and procedures utilizing broad based product or system knowledge to ensure timely payments are generated. Conduct point of service review and resolution of high dollar claims that are pending and/or adjusted incorrectly including review, investigation, adjustment and resolution of claims, claims appeals, inquiries, and inaccuracies in payment of claims. Collaborate with all departments to analyze complex claims issues and special claim projects. Qualifications Healthcare experience REQUIRED Managed Care strongly PREFERRED Associate's degree in Business, Health Care Management, Insurance, Healthcare or related field 3+ years of Medical Billing or Physician's office experience. Extensive knowledge of coding and billing practices for hospitals, physicians and/or ancillary providers as well as knowledge about contracting, claims processing, and provider customer service. Accepted Licenses/Certifications: Registered Health Information Administrator (RHIA), Registered Health Information Technician (RHIT), Certified Coding Specialist (CCS), Professional Coder-Payer (CPC-P) certification, Certified Professional Coder (CPC) Additional Information Shfit: Monday- Friday; 8AM-5PM Salary: $41,000-$46,000 + 6% Annual Bonus + Medical Benefits take effect 30 days after start date
    $41k-46k yearly 60d+ ago
  • Traffic Control and Safety Technician

    A&A Safety Inc. 4.1company rating

    Beavercreek, OH

    A&A Safety, Inc. is a leading provider in traffic safety, dedicated to ensuring public safety on highways and roadways. As a family-owned business, we prioritize the safety and well-being of our employees, fostering teamwork to deliver outstanding products and services to our customers. Our offerings include traffic control, pavement marking, construction and roadway signage, traffic control devices, personal protective equipment, and graphic design services. The Company is looking for dependable, energetic, highly motivated, hard-working team members with a positive attitude and strong work ethic. JOB DUTIES: Preparing and loading trucks Moving material Driving to/from and on projects Flagging Placing and removing traffic cones Striping roadways Placing and removing pavement markers Shifts include long days, most weekends, travel and many nights POSITION REQUIREMENTS: Valid driver's license (CDL a plus, but not required) Membership in Laborer's union (may join after being hired) ATSSA certification(s) a plus but not required High school diploma or GED Additional Information: This role offers ample opportunities for learning and advancement within the A&A Safety team. A pre-employment drug screening is mandatory, as we maintain a drug-free workplace. Candidates must consent to driving record verification and/or background checks. A&A Safety, Inc. is committed to affirmative action and equal employment opportunities for all. Application Process: Please apply now if you wish to be part of the A&A Safety winning team! No phone calls, please.
    $35k-50k yearly est. 60d+ ago
  • Transactions Analyst

    Jpmorganchase 4.8company rating

    Ohio

    Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader. As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success. Job Responsibilities: Manage incidents via ServiceNow for timely resolution and escalation. Provide L1 Technology support to 2-3 technology products. Research performance/health and resolve technical failures. Analyze details using multiple systems to resolve problems. Maintain strict adherence to risk procedures and complete risk training. Assist in IMCC risk avoidance assessments. Escalate concerns to production areas or vendor partners for resolution. Communicate clearly with internal/external clients, including senior management. Identify risk trends and patterns for management and technology partners. Participate in service/process education to enhance customer experience. Lead/support Continuous Improvement activities. Required Qualifications, Capabilities, and Skills: 3 years of experience in Operations, including Risk & Control. Strong oral & written communication skills, problem-solving skills, and organizational skills. Advanced MS Office skills. Attention to detail and ability to make decisions with minimal supervision. SQL knowledge. Flexibility and project management skills. Preferred Qualifications, Capabilities, and Skills: Technical qualification/skills preferred. B.Tech, MBA, BCom graduates considered. Prior Level 1 incident management experience preferred. Excellent written communication skills. Ability to communicate across all levels of leadership. Ability to work within a team and maintain confidentiality. Familiarity with ATMs. Work Schedule Tuesday - Saturday - 1:30 pm - 10:00 pm Shift Diff 10%
    $59k-78k yearly est. Auto-Apply 7d ago
  • Traffic Control and Safety Technician

    A&A Safety Inc. 4.1company rating

    Cleveland, OH

    A&A Safety, Inc. is a leading provider in traffic safety, dedicated to ensuring public safety on highways and roadways. As a family-owned business, we prioritize the safety and well-being of our employees, fostering teamwork to deliver outstanding products and services to our customers. Our offerings include traffic control, pavement marking, construction and roadway signage, traffic control devices, personal protective equipment, and graphic design services. The Company is looking for dependable, energetic, highly motivated, hard-working team members with a positive attitude and strong work ethic. JOB DUTIES: Preparing and loading trucks Moving material Driving to/from and on projects Flagging Placing and removing traffic cones Striping roadways Placing and removing pavement markers Shifts include long days, most weekends, travel and many nights POSITION REQUIREMENTS: Valid driver's license (CDL a plus, but not required) Membership in Laborer's union (may join after being hired) ATSSA certification(s) a plus but not required High school diploma or GED Additional Information: This role offers ample opportunities for learning and advancement within the A&A Safety team. A pre-employment drug screening is mandatory, as we maintain a drug-free workplace. Candidates must consent to driving record verification and/or background checks. A&A Safety, Inc. is committed to affirmative action and equal employment opportunities for all. Application Process: Please apply now if you wish to be part of the A&A Safety winning team! No phone calls, please.
    $36k-51k yearly est. 60d+ ago
  • Transactions Analyst

    Jpmorgan Chase & Co 4.8company rating

    Ohio

    JobID: 210680799 JobSchedule: Full time JobShift: : Join a dynamic team at JPMorgan Chase, where your skills will drive innovation and operational excellence. As part of the IMCC and ATM Monitoring Group, you'll play a key role in enhancing customer and employee experiences through proactive oversight of operational issues. This is your opportunity to grow your career and make a significant impact within a global financial leader. As a Transactions Analyst within the Integrated Monitoring and Control Center (IMCC) and ATM Monitoring Group (AMG), you will support the ATM Fleet and over 50 applications by monitoring their health, production environments, and job and file transmissions. You will act as a liaison between support groups and the line of business, providing resolution assistance and ensuring operational excellence. Your role is crucial in maintaining the normal flow of business and maximizing both customer and employee experiences. You will be part of a collaborative team that values innovation, continuous improvement, and shared success. Job Responsibilities: * Manage incidents via ServiceNow for timely resolution and escalation. * Provide L1 Technology support to 2-3 technology products. * Research performance/health and resolve technical failures. * Analyze details using multiple systems to resolve problems. * Maintain strict adherence to risk procedures and complete risk training. * Assist in IMCC risk avoidance assessments. * Escalate concerns to production areas or vendor partners for resolution. * Communicate clearly with internal/external clients, including senior management. * Identify risk trends and patterns for management and technology partners. * Participate in service/process education to enhance customer experience. * Lead/support Continuous Improvement activities. Required Qualifications, Capabilities, and Skills: * 3 years of experience in Operations, including Risk & Control. * Strong oral & written communication skills, problem-solving skills, and organizational skills. * Advanced MS Office skills. * Attention to detail and ability to make decisions with minimal supervision. * SQL knowledge. * Flexibility and project management skills. Preferred Qualifications, Capabilities, and Skills: * Technical qualification/skills preferred. * B.Tech, MBA, BCom graduates considered. * Prior Level 1 incident management experience preferred. * Excellent written communication skills. * Ability to communicate across all levels of leadership. * Ability to work within a team and maintain confidentiality. * Familiarity with ATMs. Work Schedule Tuesday - Saturday - 1:30 pm - 10:00 pm Shift Diff 10%
    $59k-78k yearly est. Auto-Apply 7d ago
  • Traffic Control and Safety Technician

    A&A Safety Inc. 4.1company rating

    Dayton, OH

    Job DescriptionSalary: Prevailing Wage A&A Safety, Inc. is a leading provider in traffic safety, dedicated to ensuring public safety on highways and roadways. As a family-owned business, we prioritize the safety and well-being of our employees, fostering teamwork to deliver outstanding products and services to our customers. Our offerings include traffic control, pavement marking, construction and roadway signage, traffic control devices, personal protective equipment, and graphic design services. The Company is looking for dependable, energetic, highly motivated, hard-working team members with a positive attitude and strong work ethic. JOB DUTIES: Preparing and loading trucks Moving material Driving to/from and on projects Flagging Placing and removing traffic cones Striping roadways Placing and removing pavement markers Shifts include long days, most weekends, travel and many nights POSITION REQUIREMENTS: Valid drivers license (CDL a plus, but not required) Membership in Laborers union (may join after being hired) ATSSA certification(s) a plus but not required High school diploma or GED Additional Information: This role offers ample opportunities for learning and advancement within the A&A Safety team. A pre-employment drug screening is mandatory, as we maintain a drug-free workplace. Candidates must consent to driving record verification and/or background checks. A&A Safety, Inc. is committed to affirmative action and equal employment opportunities for all. Application Process: Please apply now if you wish to be part of the A&A Safety winning team! No phone calls, please.
    $35k-50k yearly est. 30d ago
  • Traffic Control and Safety Technician

    A&A Safety Inc. 4.1company rating

    Amelia, OH

    Job DescriptionSalary: $29 to $45 per hour including fringes A&A Safety, Inc. is a leading provider in traffic safety, dedicated to ensuring public safety on highways and roadways. As a family-owned business, we prioritize the safety and well-being of our employees, fostering teamwork to deliver outstanding products and services to our customers. Our offerings include traffic control, pavement marking, construction and roadway signage, traffic control devices, personal protective equipment, and graphic design services. The Company is looking for dependable, energetic, highly motivated, hard-working team members with a positive attitude and strong work ethic. JOB DUTIES: Preparing and loading trucks Moving material Driving to/from and on projects Flagging Placing and removing traffic cones Striping roadways Placing and removing pavement markers Shifts include long days, most weekends, travel and many nights POSITION REQUIREMENTS: Valid drivers license (CDL a plus, but not required) Membership in Laborers union (may join after being hired) ATSSA certification(s) a plus but not required High school diploma or GED Additional Information: This role offers ample opportunities for learning and advancement within the A&A Safety team. A pre-employment drug screening is mandatory, as we maintain a drug-free workplace. Candidates must consent to driving record verification and/or background checks. A&A Safety, Inc. is committed to affirmative action and equal employment opportunities for all. Application Process: Please apply now if you wish to be part of the A&A Safety winning team! No phone calls, please.
    $29-45 hourly 17d ago
  • Traffic Control and Safety Technician

    A&A Safety Inc. 4.1company rating

    Amelia, OH

    A&A Safety, Inc. is a leading provider in traffic safety, dedicated to ensuring public safety on highways and roadways. As a family-owned business, we prioritize the safety and well-being of our employees, fostering teamwork to deliver outstanding products and services to our customers. Our offerings include traffic control, pavement marking, construction and roadway signage, traffic control devices, personal protective equipment, and graphic design services. The Company is looking for dependable, energetic, highly motivated, hard-working team members with a positive attitude and strong work ethic. JOB DUTIES: Preparing and loading trucks Moving material Driving to/from and on projects Flagging Placing and removing traffic cones Striping roadways Placing and removing pavement markers Shifts include long days, most weekends, travel and many nights POSITION REQUIREMENTS: Valid driver's license (CDL a plus, but not required) Membership in Laborer's union (may join after being hired) ATSSA certification(s) a plus but not required High school diploma or GED Additional Information: This role offers ample opportunities for learning and advancement within the A&A Safety team. A pre-employment drug screening is mandatory, as we maintain a drug-free workplace. Candidates must consent to driving record verification and/or background checks. A&A Safety, Inc. is committed to affirmative action and equal employment opportunities for all. Application Process: Please apply now if you wish to be part of the A&A Safety winning team! No phone calls, please.
    $35k-50k yearly est. 60d+ ago

Learn more about traffic analyst jobs