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Become A Traffic Representative

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Working As A Traffic Representative

  • $32,802

    Average Salary

What Does A Traffic Representative Do At Unitedhealth Group

Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments Utilize call center tools to observe agents actual state compared to agents scheduled state Manage real-time inbound call traffic to help ensure that service levels are met Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management Prepare and maintain reports, dashboards and monthly packages Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality Support the preparation of ad hoc analysis that enables strong understanding of the business Provide training on report, dashboard and package development to team members and management as needed Looking for individuals with change management experience, process creation and a heavy emphasis on standardization and reducing variation Extensive work experience within own function Work is frequently completed without established procedures Works independently May act as a resource for others May coordinate others activities

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Traffic Representative Demographics

Gender

Female

68.3%

Male

29.3%

Unknown

2.4%
Ethnicity

White

75.2%

Hispanic or Latino

16.8%

Asian

5.0%

Unknown

2.8%

Black or African American

0.1%
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Languages Spoken

Spanish

66.7%

German

16.7%

Italian

16.7%

Traffic Representative Education

Schools

Friends University

9.5%

Hunter Business School

4.8%

North Central College

4.8%

Sanford-Brown College-Brooklyn Center

4.8%

Syracuse University

4.8%

Oakland University

4.8%

Southeastern University

4.8%

Suffolk County Community College

4.8%

Art Institute of Seattle

4.8%

University of Houston

4.8%

Boise State University

4.8%

Everest College - Phoenix

4.8%

Midland College

4.8%

American Institute

4.8%

Murray State College

4.8%

Arizona State University

4.8%

Austin Community College

4.8%

Guilford College

4.8%

Plaza College

4.8%

California State University - East Bay

4.8%
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Majors

Communication

15.4%

Business

11.5%

Marketing

7.7%

Management

3.8%

Communication Disorders Sciences

3.8%

Psychology

3.8%

Audiovisual Communications Technologies

3.8%

Finance

3.8%

Photography

3.8%

Digital Media

3.8%

Medical Assisting Services

3.8%

Military Applied Sciences

3.8%

Public Relations

3.8%

Graphic Design

3.8%

Human Services

3.8%

Architecture

3.8%

English

3.8%

Family And Consumer Sciences/Human Sciences Business Services

3.8%

History

3.8%

Early Childhood Education

3.8%
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Degrees

Bachelors

46.4%

Other

21.4%

Associate

17.9%

Masters

7.1%

Certificate

7.1%
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Job type you want
Full Time
Part Time
Internship
Temporary

Top Skills for A Traffic Representative

AccountExecutivesCampaignsDeliveryDatesAxiomDataEntryPDFNCCTIMClientAdvertisementsUp-To-DateInformationBankDepositsTicketSalesFileOrdersConstantCommunicationClient/SalesAssistantRequestDifferentProgramsExcessBaggageFlightDeparturesRadioStationsPhoneCallsInternationalImportRadioLogs

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Top Traffic Representative Skills

  1. Account Executives Campaigns
  2. Delivery Dates
  3. Axiom Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Process and provide effective and timely resolution for all contract revision requests submitted by the markets served.
  • Input titles of client advertisements into database and entered instructions for ad airing.
  • Make daily bank deposits for ticket sales and excess baggage.
  • Maintain up-to-date information on flight departures, arrivals, cancelations and delays.

Top Traffic Representative Employers

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