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Become A Traffic Representative

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Working As A Traffic Representative

  • Getting Information
  • Interacting With Computers
  • Communicating with Persons Outside Organization
  • Communicating with Supervisors, Peers, or Subordinates
  • Establishing and Maintaining Interpersonal Relationships
  • Deal with People

  • Mostly Sitting

  • Repetitive

  • $32,802

    Average Salary

What Does A Traffic Representative Do At Unitedhealth Group

Use workforce management software and call volume history to help manage intra-day staffing levels and to determine the most effective methods for staffing adjustments Utilize call center tools to observe agents actual state compared to agents scheduled state Manage real-time inbound call traffic to help ensure that service levels are met Gain an understanding of the technical and business solutions: optimized schedules, forecasts and other tools and present them to management Prepare and maintain reports, dashboards and monthly packages Gain familiarity with analysis and ensure consistent methodologies are followed to maintain quality Support the preparation of ad hoc analysis that enables strong understanding of the business Provide training on report, dashboard and package development to team members and management as needed Looking for individuals with change management experience, process creation and a heavy emphasis on standardization and reducing variation Extensive work experience within own function Work is frequently completed without established procedures Works independently May act as a resource for others May coordinate others activities

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How To Become A Traffic Representative

Customer service representatives typically need a high school diploma and receive on-the-job training to learn the specific skills needed for the job. They should be good at communicating and interacting with people and have some experience using computers.

Education

Customer service representatives typically need a high school diploma.

Training

Customer service representatives usually receive short-term on-the-job training, lasting 2 to 3 weeks. Those who work in finance and insurance may need several months of training to learn more complicated financial regulations.

General customer-service training may focus on procedures for answering questions, information about a company’s products and services, and computer and telephone use. Trainees often work under the guidance of an experienced worker for the first few weeks of employment.

In certain industries, such as finance and insurance, customer service representatives must remain current with changing regulations.

Licenses, Certifications, and Registrations

Customer service representatives who provide information about finance and insurance may need a state license. Although licensing requirements vary by state, they usually include passing a written exam. Some employers and organizations may provide training for these exams.

Important Qualities

Communication skills. Customer service representatives must be able to provide information in writing, by phone, or in person so that customers can understand them.

Customer-service skills. Representatives help companies retain customers by answering their questions and complaints in a helpful and professional manner.

Interpersonal skills. Representatives should be able to create positive interactions with customers.

Listening skills. Representatives must listen carefully and understand a customer’s situation in order to assist them.

Patience. Representatives should be patient and polite, especially when interacting with dissatisfied customers.

Problem-solving skills. Representatives must determine solutions to a customer’s problem. By resolving issues effectively, representatives contribute to customer loyalty and retention.

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Traffic Representative jobs

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Traffic Representative Demographics

Gender

  • Female

    68.3%
  • Male

    29.3%
  • Unknown

    2.4%

Ethnicity

  • White

    75.2%
  • Hispanic or Latino

    16.8%
  • Asian

    5.0%
  • Unknown

    2.8%
  • Black or African American

    0.1%
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Languages Spoken

  • Spanish

    66.7%
  • German

    16.7%
  • Italian

    16.7%

Traffic Representative

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Traffic Representative Education

Traffic Representative

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Top Skills for A Traffic Representative

AccountExecutivesCampaignsDeliveryDatesAxiomDataEntryPDFNCCTIMClientAdvertisementsUp-To-DateInformationBankDepositsTicketSalesFileOrdersConstantCommunicationClient/SalesAssistantRequestDifferentProgramsExcessBaggageFlightDeparturesRadioStationsPhoneCallsInternationalImportRadioLogs

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Top Traffic Representative Skills

  1. Account Executives Campaigns
  2. Delivery Dates
  3. Axiom Data Entry
You can check out examples of real life uses of top skills on resumes here:
  • Process and provide effective and timely resolution for all contract revision requests submitted by the markets served.
  • Input titles of client advertisements into database and entered instructions for ad airing.
  • Make daily bank deposits for ticket sales and excess baggage.
  • Maintain up-to-date information on flight departures, arrivals, cancelations and delays.

Top Traffic Representative Employers