How to hire a traffic representative

How to hire a traffic representative, step by step

Here's a step-by-step traffic representative hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a traffic representative job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new traffic representative
• Step 8: Go through the hiring process checklist

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1. Identify your hiring needs

   The traffic representative hiring process starts by determining what type of worker you actually need. Certain roles might require a full-time employee, whereas part-time workers or contractors can do others.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A traffic representative's background is also an important factor in determining whether they'll be a good fit for the position. For example, traffic representatives from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list presents traffic representative salaries for various positions.

   Type of Traffic Representative	Description	Hourly rate
   Traffic Representative		$16-28
   Broadband Technician	A broadband technician specializes in installing and maintaining telecommunication systems such as telephone lines, broadband internet, and cable television. Their job usually entails traveling to different residential areas or business establishments to perform on-site installations, inspections, or disconnections... Show more	$15-25
   Telecom Technician	A telecom technician is responsible for overseeing and maintaining telecommunication systems. They are usually in charge of planning and conceptualizing systems, performing installations and adjustments, troubleshooting problems, and conducting repairs... Show more	$15-42

   Show more

2. Create an ideal candidate profile

   Common skills:

   • Account Executives

   Responsibilities:

   • Conduct in-services on managing patients with chemotherapy-induce anemia to nursing staff at inpatient and outpatient facilities, providing treatment algorithms.
   • Record payroll records for employees and safety records.
   • Used Penske truck routing software to effectively and efficiently deliver quality products within a large territory to residential and commercial customers.
   • Research discrepancies and troubleshot complaints for vendors and leases using AS400 system.

3. Make a budget

   Including a salary range in your traffic representative job description is one of the best ways to attract top talent. A traffic representative can vary based on:

   • Location. For example, traffic representatives' average salary in mississippi is 34% less than in connecticut.
   • Seniority. Entry-level traffic representatives 41% less than senior-level traffic representatives.
   • Certifications. A traffic representative with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a traffic representative's salary.

   Average traffic representative salary

   $45,956yearly

   $22.09 hourly rate

   ---

   Entry-level traffic representative salary

   $35,000 yearly salary

   Updated December 15, 2025

4. Writing a traffic representative job description

   A traffic representative job description should include a summary of the role, required skills, and a list of responsibilities. It's also good to include a salary range and the first name of the hiring manager. Below, you can find an example of a traffic representative job description:

   Traffic representative job description example

   Combine two of the fastest-growing fields on the planet with a culture of performance, collaboration and opportunity and this is what you get. Leading edge technology in an industry that's improving the lives of millions. Here, innovation isn't about another gadget, it's about making health care data available wherever and whenever people need it, safely and reliably. There's no room for error. Join us and start doing your life's best work.(sm)
   
   The Senior Traffic / Workforce Representatives are responsible for all scheduling, call volume monitoring, and adjusting. They are also responsible for determining and communicating work schedules and resources for various call queues. You will work with site leaders to ensure adequate staff, contingency plans and workflow monitoring.
   
   Schedule: This position is full-time (40 hours/week). Team members must have the ability to support the business as needed, during their hours of operations, which may include late nights and weekends.
   Training will be conducted virtually from your home.
   
   You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.
   
   Primary Responsibilities:
   
   * Use workforce management software and call volume history to help manage intra - day staffing levels and to determine the most effective methods for staffing adjustments
   * Utilize call center tools to observe agents actual state compared to agents scheduled state.
   * Manage real-time inbound call traffic to help ensure that service levels are met
   * Responsible for preparing scheduling documents and hosting weekly meetings with leadership to review plan for upcoming weeks. Ability to make recommendations and drive performance based on agreed actions
   * Partner with intra- and inter-departmental resources and gain understanding of the business you support and their desired outcomes.
   * Create and optimize schedules, using forecasts and other tools to deliver on business goals and increase effectiveness. Use analytical skills with the ability to present ideas and lead change across the operation.
   * Ensure consistent analysis of methodologies are maintained to improve quality, work to enhance and improve on existing processes. Create and maintain actionable processes to impact daily performance.
   * Deliver training on Workforce management tools and reporting to all levels of leadership, and develop training material as needed
   * Support and champion a culture of change with operational partners with a heavy emphasis on standardization and reducing variation.
   * Work independently or on team and ensure deadlines are met.
   * Use effective communication skills to present ideas, processes and develop relationships with teams.
   * Active participation in planning sessions, where forecasts are reviewed to ensure collaboration on requirements. Use data to influence decisions.
   * Communicate to executive levels on current performance challenges and actions being taken
   * Prepare communications based on expected performance during peak call volume periods
   
   You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.
   
   Required Qualifications:
   
   * High School Diploma / GED (or higher) or 3+ years of work experience in any industry
   * 2+ years of experience working in a call/contact center or equivalent customer service industry experience
   * 2+ years of experience within a Workforce Management team - real-time monitoring and staffing/scheduling
   
   Telecommuting Requirements:
   
   * Required to have a dedicated work area established that is separated from other living areas and provides information privacy
   * Ability to keep all company sensitive documents secure (if applicable)
   * Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service
   
   Preferred Qualifications:
   
   * Bachelor's Degree (or higher)
   * 6+ months of leadership experience having direct reports
   * 2+ years of experience with workforce systems such as Avaya, CMS, IEX, and Genesis
   * Beginner level proficiency with Microsoft Excel (creating pivot tables, analyzing data, and reporting)
   * 6+ months of quality and process improvement experience
   * Beginner level knowledge of Six Sigma
   * 6+ months of experience managing an account or business relationship
   * 6+ months of business analyst experience
   
   To protect the health and safety of our workforce, patients, and communities we serve, UnitedHealth Group and its affiliate companies now require all employees to disclose COVID-19 vaccination status prior to beginning employment. In addition, some roles require full COVID-19 vaccination, including boosters, as an essential job function. UnitedHealth Group adheres to all federal, state, and local COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Candidates must be able to perform all essential job functions with or without reasonable accommodation. Failure to meet the vaccination requirement may result in rescission of an employment offer or termination of employment.
   
   Careers with Optum. Here's the idea. We built an entire organization around one giant objective; make the health system work better for everyone. So when it comes to how we use the world's large accumulation of health - related information, or guide health and lifestyle choices or manage pharmacy benefits for millions, our first goal is to leap beyond the status quo and uncover new ways to serve. Optum, part of the UnitedHealth Group family of businesses, brings together some of the greatest minds and most advanced ideas on where health care has to go in order to reach its fullest potential. For you, that means working on high performance teams against sophisticated challenges that matter. Optum, incredible ideas in one incredible company and a singular opportunity to do your life's best work. (sm)
   
   * All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.
   
   Colorado, Connecticut or Nevada Residents Only: The salary range for Colorado residents is $21.68 to $38.56. The salary range for Connecticut / Nevada residents is $23.94 to $42.40. Pay is based on several factors including but not limited to education, work experience, certifications, etc. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives
   
   Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
   
   UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.
   
   Keywords: #RPO, #Green

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5. Post your job

   To find the right traffic representative for your business, consider trying out a few different recruiting strategies:

   • Consider internal talent. One of the most important sources of talent for any company is its existing workforce.
   • Ask for referrals. Reach out to friends, family members, and current employees and ask if they know or have worked with traffic representatives they would recommend.
   • Recruit at local colleges. Attend job fairs at local colleges to recruit traffic representatives who meet your education requirements.
   • Social media platforms. LinkedIn, Facebook and Twitter now have more than 3.5 billion users, and you can use social media to reach potential job candidates.

   Post your job online:

   • Post your traffic representative job on Zippia to find and recruit traffic representative candidates who meet your exact specifications.
   • Use field-specific websites such as salesjobs, salesheads, allretailjobs.com, sales trax.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit traffic representatives, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   Remember to include a few questions that allow candidates to expand on their strengths in their own words. Asking about their unique skills might reveal things you'd miss otherwise. At this point, good candidates can move on to the technical interview.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new traffic representative

   Once you've found the traffic representative candidate you'd like to hire, it's time to write an offer letter. This should include an explicit job offer that includes the salary and the details of any other perks. Qualified candidates might be looking at multiple positions, so your offer must be competitive if you like the candidate. Also, be prepared for a negotiation stage, as candidates may way want to tweak the details of your initial offer. Once you've settled on these details, you can draft a contract to formalize your agreement.

   It's also good etiquette to follow up with applicants who don't get the job by sending them an email letting them know that the position has been filled.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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