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Train caller skills for your resume and career

Updated January 8, 2025
4 min read
Below we've compiled a list of the most critical train caller skills. We ranked the top skills for train callers based on the percentage of resumes they appeared on. For example, 13.3% of train caller resumes contained training materials as a skill. Continue reading to find out what skills a train caller needs to be successful in the workplace.

15 train caller skills for your resume and career

1. Training Materials

Here's how train callers use training materials:
  • Prepare and administer evaluation instruments and reports, evaluate training materials and courses, and coordinate vendor-supplied course information management.
  • Created training materials and developed curriculum to meet business requirements and Senior Leadership requests.

2. Hire Training

Here's how train callers use hire training:
  • Conducted, scheduled and organized customer service new hire training to strategically handle customer inquiries.
  • Facilitate new hire training using the provided curriculum to newly hired Customer Service Representatives.

3. Call Monitoring

Here's how train callers use call monitoring:
  • Conducted quality call monitoring to provide constructive feedback.
  • Calibrated call monitoring to guarantee quality service to customers as well as consistent coaching and support of phone reps.

4. Training Classes

A training class is a series of classes/lessons designed to impart skills and knowledge for a specific job or activity or to develop skills and knowledge or fitness to specific useful skills in oneself or others. There are a variety of benefits for the trainee, including improved self-esteem, motivation, and confidence, acquiring a new skill or qualification, updating skills, and keeping in touch with new developments in the field.

Here's how train callers use training classes:
  • Conducted up training classes on customer service skills and application processes for Online and PDF Applications, tracking attendance and performance.
  • Conduct training classes for new hires, company and service changes, call quality training, and sales training.

5. Training Sessions

Here's how train callers use training sessions:
  • Gather, reviewed and analyzed course evaluations to determine effectiveness of training sessions.
  • Developed evaluation assessments to determine employee knowledge gaps and provided up-training sessions.

6. On-The-Job Training

Here's how train callers use on-the-job training:
  • Co-developed on-the-job training program that reduced training time from eight weeks to five.
  • Conducted classroom and on-the-job training to maintain and improve service standards.

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7. Led Training

Here's how train callers use led training:
  • Compiled training modules using Microsoft and Excel for training agents.
  • Monitored and evaluated scheduled training for compliance.

8. Training Curriculum

Here's how train callers use training curriculum:
  • Coordinated with quality assurance and other internal departments to identify new training needs and/or changes to existing training curriculum.
  • Identified training needs, developed, consulted upon, and edited training curriculum and materials.

9. Inbound Calls

Here's how train callers use inbound calls:
  • Provided customer service on 50-60 inbound calls per day, logged data into the system for customer satisfaction and quality assurance.
  • Provide building services for four acute care hospitals; accept inbound calls that address office staff concerns.

10. Performance Metrics

Here's how train callers use performance metrics:
  • Ensured all class objectives are achieved and learning curve performance metrics are achieved according to pre-defined plan.

11. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how train callers use product knowledge:
  • Trained new hires on product knowledge, lobby basics, & call center customer service support.
  • Developed new comprehensive training program to improve staff product knowledge.

12. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how train callers use customer care:
  • Trained telephone customer care agents on large insurance company products in the Medicare market.
  • Key Accomplishments: Responsible for developing and facilitating weekly on the job continuing training for a 400-agent customer care center.

13. Training Programs

Here's how train callers use training programs:
  • Developed and implemented all training programs for customer service and inbound sales representatives.
  • Evaluated existing training programs, developed new programs, and prepared instructional materials.

14. Performance Feedback

Here's how train callers use performance feedback:
  • Monitor and provide performance feedback.
  • Evaluated associates progress and proficiency with new systems and provided performance feedback to management.

15. Call Center Management

Here's how train callers use call center management:
  • Worked closely with Call Center Management to ensure consistency.
  • Evaluate business flows, coordinate learning objectives with call center management, and train employees on software tools and selling strategies.
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List of train caller skills to add to your resume

The most important skills for a train caller resume and required skills for a train caller to have include:

  • Training Materials
  • Hire Training
  • Call Monitoring
  • Training Classes
  • Training Sessions
  • On-The-Job Training
  • Led Training
  • Training Curriculum
  • Inbound Calls
  • Performance Metrics
  • Product Knowledge
  • Customer Care
  • Training Programs
  • Performance Feedback
  • Call Center Management
  • Classroom Environment
  • Training Courses
  • SME
  • Training Manuals
  • Training Methods
  • Outbound Calls
  • Computer System
  • Instructional Materials
  • Customer Complaints
  • Customer Service
  • HIPAA
  • HR
  • PowerPoint
  • Training Modules
  • Phone System
  • Medicare
  • Call Handling
  • Customer Training
  • Customer Calls
  • Soft Training
  • Customer Accounts
  • Training Purposes
  • Customer Inquiries
  • Sales Techniques
  • Performance Evaluations
  • Performance Reviews

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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