Train operations manager job description

Ted's Montana Grill isn't your ordinary restaurant, so we aren't looking for ordinary people. While we're Premium, Polished and Professional, we're also Cool (known as 3 PC). We live by "The Big Sky Spirit" which is our moral compass and is evident in everything that we do.
MANAGER OF OPERATIONS TRAINING

Currently a department of one, this position focuses on teaching, training, supporting and participating in field level execution of operational excellence. This position is a driver of the training strategy and a key business partner to Operations to support the ongoing learning needs of the organization. This position requires 30% - 40% travel.

+ Creates a culture of training excellence in the field; seeks to create best-in-class materials and programs that fit the needs of the brand

+ Manages and follows up on the MIT Program

+ Ensures a current and accurate library of hourly training materials

+ Supports Company initiatives with training guidance and resources, including cross-functional support; partners collaboratively with all subject matter experts to ensure training materials are accurate.

+ Manages Workday Learning (LMS) platform and content (instructional design experience is preferred)

+ Maintains leadership programs and development plans for high potential Managers

+ Manages and reports on compliance training

+ Ensures that Ted's training standards and programs are fully integrated in the restaurants

+ Acts as a consultant and coach in all matters training.

+ Oversees and certifies Training Stores selection and validation

+ Ensures that training milestones and goals are met while adhering to the approved training budget.

KNOWLEDGE, SKILLS, AND ABILITIES

+ Excellent verbal and written communication skills.

+ Excellent interpersonal, negotiation and conflict resolution skills.

+ Excellent organizational skills and attention to detail.

+ Excellent time management skills with a proven ability to meet deadlines.

+ Strong analytical and problem-solving skills

+ Strong supervisory and leadership skills.

+ Ability to moderate large groups

+ Ability to adapt to the needs of the organization and team members.

+ Creativity and innovation in training program design

+ Strong business acumen

MINIMUM QUALIFICATIONS

+ Restaurant Industry Experience required (Management/GM experience strongly preferred)

+ Five or more years of experience in the design and implementation of training programs and teams in the restaurant industry.

+ An equivalent combination of education, restaurant management, and/or training experience will be considered

+ Ability to successfully pass a post-offer, pre-employment background check

NO RELOCATION: Currently considering Atlanta-area candidates only

Hospitality

We take great pride in ensuring all guests receive a warm and memorable experience leaving them feeling better than when they came in. From a bowl of half sours to our two-dollar bills, we empower each team member to deliver Big Sky Moments in ways that are natural and effortless to Ted's and our guests.

THE EXPERIENCE

Our restaurants represent classic saloons of the 19th century where cattlemen and land barons found a little relaxation after a hard day's work.

SUSTAINABILITY

We believe in leaving a better world for future generations. You'll see this in our commitment to local growers, the paper straws, the Boraxo soap in our restrooms and sustainable choices in our kitchen operations.

We are steadfast in our commitment to people, product and prosperity. Ted's Montana Grill develops and encourages people to become leaders and engage the hearts and minds of our teams.

**Job Summary**

Manages and implements learning and development products and services to FedEx Ground (FXG) hub employees as coordinated by the University in support of the Company's overall training strategy. Responsible for overseeing all facility employees receive training needed to effectively complete their jobs

**Essential Functions**

• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity.

• Manages the curriculum and training experience, supervising continuous learning and dock training of all employees, and serves as point of contact for field-based training within the facility.

• Provides training and follow-up coaching to Ops Managers, Package Handlers, and direct reports to ensure consistency in delivery and quality of training programs within the hub.

• Consults with hub Senior Manager or Assistant Manager to determine individual training gaps and collaborate on development opportunities. Executes learning plans in coordination with hub senior management.

• Ensures timely delivery of new and existing training programs.

• Coordinates with the Regional Learning Specialist on the planning, organization, and support for regional, district, local learning events to include courses such as the Operations Manager Onboarding and any adhoc courses as needed.

• Conducts hub level observations and training program evaluations. Provides coaching and feedback as needed to Training Specialists, Package Handler Trainers and Hub Management.

• Facilitates weekly Package Handler retention team meetings.

**Minimum Education**

• High school diploma or GED required; Bachelor's degree in Education, Communications, Business Management or related field preferred

**Minimum Experience**

• Two (2) years' experience required in instructor-led training, field operations or related area.

**Required Skills, Abilities and / or Licensure**

• Related training certifications preferred.

• Ability to inspire a shared vision and empower and motivate a team

• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups.

• Proven ability to apply sound business judgment to establish and accomplish goals.

• Working knowledge of field operations and/or training principles.

• Software skills, including use of Microsoft Office software and web-based applications.

• Verbal and written communication skills necessary to communicate with various audiences and ability to effectively provide employees instruction on process and practice.

• Presentation skills necessary to facilitate training and/or deliver informational sessions to groups and/or individuals.

• Time management and organizational skills necessary to manage multiple processes, appropriately prioritize workload, plan for resources to meet deadlines and goals, and respond to day-to-day functional needs.

• Ability to mentor, coach and act as a knowledge resource to other employees.

**Other Job Description Information**

Local Candidates Preferred

**% of Travel for the Position:** 0-25%

**Address:** 11000 Toebben Drive

**City:** Independence

**State:** Kentucky

**Zip Code:** 41051

**Domicile Location:** FXG-US/USA/P406/Northern Kentucky - Hub


**Position Type:** Full time

**Employee Type:** Non-Exempt

**EEO Statement**

FedEx Ground is an equal opportunity / affirmative action employer (Minorities/Females/Disability/Veterans) committed to a diverse workforce

**Search Engine Description:** General

Handler/Dockworker

Supply Chain & Logistics

Transportation Services

Warehouse & Distribution

**Position Purpose:**

This role supports and champions operational learning in supply chain fulfillment centers for salaried leaders and hourly associates. As an Operational Training Manager, the candidate will work flexibly to meet learning needs across multiple shifts. The candidate will also support the implementation of new capabilities and processes in their dedicated facility as well as in new facilities opening within The Home Depot Fulfillment Network. This role provides guidance and consultation to Senior Leadership and HR to retain, promote and develop diverse, hi-potential talent through strategic learning and development initiatives. As an Operations Training Manager, the candidate leverages their professional warehouse operations experience and insight into learning best practices to provide feedback on process standardization and improvement in a senior leadership setting.

**Major Tasks, Responsibilities & Key Accountabilities:**

+ 50% Training and event execution ensuring that appropriate, consistent, and effective operations training is offered for Distribution Centers (DCs). Oversees and directs the rollout/implementation of learning solutions related to strategic initiatives and conducts regular conference calls to assess learning needs of salaried leaders.

+ 30% Partners and serves as the consultant to field HR and Operations teams to drive quality execution of position-based learning curricula and key on-boarding activities by monitoring training history data on learning execution in the DCs, evaluating delivery excellence and instructional capabilities of DC associates, providing on-going coaching and development, and monitoring and refining learning delivery activities and standards.

+ 20% Supports operational process improvement initiatives which may include developing strategies and objectives to maximize productivity and leverage expenses for the Home Depot distribution center. May also include trend analysis, problem solving and developing associates in order to maximize contribution to the DC success - typically managed through Supervisors to achieve results from a large number of hourly associates.

**Nature and Scope:**

+ Position reports to Senior Manager of Learning Delivery, Fulfillment Operations

**Environmental Job Requirements:**

**Environment:**

+ 1. Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.

**Travel:**

+ Typically requires overnight travel 20% to 50% of the time.

**Standard Minimum Qualifications:**

+ Must be eighteen years of age or older.

+ Must be legally permitted to work in the United States.

**Additional Minimum Qualifications:**

**Education Required:**

+ The knowledge, skills and abilities typically acquired through the completion of a high school diploma and/or GED.

**Years of Relevant Work Experience:**

+ 4 years

**Physical Requirements:**

+ Requires intermittent periods during which continuous physical exertion is required, such as walking, standing, stooping, climbing, lifting material or equipment, some of which may be heavy or awkward.

**Additional Qualifications:**

+ Ability to work a flexible schedule

+ Must be able to work weekends and holidays if schedule requires

+ Because of the nature of Retail Distribution, your flexibility to travel and support operational issues may be required

**Preferred Qualifications:**

+ Warehouse Operations experience

+ Supervisory/Management experience

+ Teaching/Training/Facilitation experience preferred

+ Experience managing/planning large event training programs

**Knowledge, Skills, Abilities and Competencies:**

+ Technical Expertise

+ Customer Focus

+ Business Acumen

+ Presentation/Facilitation Skills

+ Applying Adult Learning Principles

+ Motivating Others

+ Developing Others

+ Listening

+ Comfort Around Higher Management

+ Understanding Others

+ Drive for Results

+ Dealing With Ambiguity

+ Communicating Effectively (verbal/written)

+ Interpersonal Savvy

+ Peer Relationships

+ Creativity

+ Managing Vision and Purpose

+ Integrity and Trust

+ Organizing

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.