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Become A Trainee

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Working As A Trainee

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $65,000

    Average Salary

What Does A Trainee Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Trainee

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Trainee Jobs

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Trainee Career Paths

Trainee
Software Engineer Consultant Manager
Senior Manager
9 Yearsyrs
Software Engineer Consultant General Manager
Operations Director
9 Yearsyrs
Software Engineer Consultant Assistant Manager
Account Manager
5 Yearsyrs
Driver Foreman Project Manager
Product Manager
6 Yearsyrs
Driver Technician Field Service Technician
Service Manager
6 Yearsyrs
Driver Foreman Manager
Area Manager
7 Yearsyrs
Assistant Executive Assistant Office Manager
Accounting Manager
7 Yearsyrs
Assistant Executive Assistant Manager
Assistant Vice President
7 Yearsyrs
Assistant Administrator Office Manager
Administrative Manager
6 Yearsyrs
Security Officer Technician Systems Administrator
Information Technology Manager
7 Yearsyrs
Security Officer Specialist Account Executive
Relationship Manager
6 Yearsyrs
Security Officer Dispatcher Logistics Coordinator
Logistics Manager
7 Yearsyrs
Teacher Executive Assistant Project Manager
Information Technology Director
10 Yearsyrs
Teacher Administrator Project Manager
Development Manager
8 Yearsyrs
Teacher Administrator General Manager
Managing Partner
9 Yearsyrs
Certified Nursing Assistant Team Leader Account Manager
Client Services Manager
7 Yearsyrs
Certified Nursing Assistant Team Leader Quality Assurance Lead
Quality Assurance Manager
9 Yearsyrs
Certified Nursing Assistant Team Leader Program Manager
Associate Director
8 Yearsyrs
Developer Senior Software Engineer Project Leader
Delivery Manager
7 Yearsyrs
Technician Registered Nurse Clinical Research Coordinator
Data Manager
6 Yearsyrs
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Trainee Demographics

Gender

Male

46.7%

Female

36.9%

Unknown

16.3%
Ethnicity

White

52.0%

Asian

16.6%

Hispanic or Latino

15.5%

Black or African American

10.8%

Unknown

5.2%
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Foreign Languages Spoken

Spanish

34.8%

French

12.8%

Chinese

6.5%

German

6.3%

Mandarin

6.0%

Portuguese

5.8%

Arabic

5.3%

Hindi

5.3%

Cantonese

2.8%

Japanese

2.7%

Russian

2.1%

Italian

1.8%

Urdu

1.5%

Korean

1.4%

Tagalog

1.0%

Filipino

0.9%

Marathi

0.9%

Turkish

0.8%

Vietnamese

0.7%

Gujarati

0.6%
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Trainee Education

Schools

University of Phoenix

11.9%

Northeastern University

6.5%

University of Southern California

6.2%

The Academy

6.1%

University of Texas at Arlington

5.8%

Arizona State University

5.5%

Texas A&M University

5.3%

New York University

5.3%

Alliant International University

4.7%

University of Florida

4.6%

University of Houston

4.4%

National University

4.2%

University of Texas at Dallas

4.0%

More Tech Institute

3.9%

Pepperdine University

3.8%

State University of New York Buffalo

3.7%

University of Illinois at Chicago

3.7%

University of Connecticut

3.7%

Purdue University

3.4%

American University

3.3%
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Majors

Business

17.7%

Computer Science

7.3%

Electrical Engineering

6.6%

Accounting

6.2%

Clinical Psychology

6.0%

Finance

5.8%

Psychology

5.7%

Mechanical Engineering

4.8%

Family Therapy

4.5%

Counseling Psychology

4.5%

Criminal Justice

4.2%

Management

3.5%

Nursing

3.4%

Health Care Administration

3.2%

Marketing

3.2%

Computer Engineering

3.0%

Hospitality Management

2.8%

General Studies

2.6%

Information Technology

2.6%

Communication

2.5%
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Degrees

Masters

31.9%

Bachelors

30.7%

Other

19.2%

Associate

6.0%

Certificate

5.0%

Doctorate

4.4%

Diploma

2.6%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary
Average Yearly Salary
$65,000
View Detailed Salary Report
$34,000
Min 10%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$65,000
Median 50%
$125,000
Max 90%
Best Paying Company
WSFS Bank
Highest Paying City
Minneapolis, MN
Highest Paying State
Minnesota
Avg Experience Level
1.1 years
How much does a Trainee make at top companies?
The national average salary for a Trainee in the United States is $65,801 per year or $32 per hour. Those in the bottom 10 percent make under $34,000 a year, and the top 10 percent make over $125,000.

Real Trainee Salaries

Job Title Company Location Start Date Salary
Professional Products Trainee Rabobank International New York, NY Sep 08, 2015 $72,100
Professional Products Trainee Rabobank New York, NY Sep 09, 2015 $72,100
Trainee Herbert Smith Freehills New York LLP New York, NY Nov 04, 2016 $70,000
Pricing Trainee Parker Hannifin Corporation Cleveland, OH Oct 01, 2011 $70,000 -
$80,000
Trader Trainee Louis Dreyfus Commodities LLC Wilton, CT Sep 04, 2014 $65,499
Trader Trainee Louis Dreyfus Commodities LLC Grand Junction, IA Oct 01, 2013 $64,584
Trader Trainee Louis Dreyfus Commodities LLC Wilton, CT Sep 10, 2013 $64,584
Trader Trainee Louis Dreyfus Commodities LLC Wilton, CT Sep 26, 2013 $64,584
New Graduate Trainee Unimin Corporation Ottawa, IL Oct 01, 2011 $63,971 -
$70,710
Trader Trainee Noble Americas Corp. Stamford, CT Oct 01, 2011 $61,048 -
$65,000
Trader Trainee Louis Dreyfus Commodities LLC Wilton, CT Oct 01, 2012 $60,000
Actuarial Trainee Conseco Services, LLC Carmel, IN Oct 01, 2009 $59,000
Post Graduate Trainee University of Wisconsin-Madison Madison, WI Jul 01, 2011 $56,570
Post Graduate Trainee University of Wisconsin-Madison Madison, WI Jun 29, 2011 $56,570
House Staff Postdoctoral Clinical Trainee The University of Iowa Iowa City, IA Jan 07, 2016 $54,300
Medical Physics Trainee Trustees of The University of Pennsylvania Philadelphia, PA Jul 01, 2015 $53,622
Cardiovascular Fellowship Trainee Trustees of The University of Pennsylvania Philadelphia, PA Jun 11, 2010 $53,011
Postdoctoral Clinical Trainee The University of Iowa Iowa City, IA Jul 01, 2014 $52,200
Perfumer Trainee International Flavors & Fragrances, Inc. Hazlet, NJ May 18, 2016 $51,236 -
$76,238
Actuarial Designer Trainee BH Equities LLC Des Moines, IA Sep 17, 2015 $46,592 -
$54,000
First Year Dental Resident/Trainee Howard University Washington, DC Jun 15, 2010 $45,500
College Leadership Trainee JM Auto Inc. Margate, FL Sep 13, 2014 $45,000
Designer Trainee XL Fire Protection Company Santa Ana, CA Sep 15, 2015 $44,808
Apprenticeship Trainee Galaxy Gold Products, Inc. Los Angeles, CA May 13, 2009 $43,159
Business Development Trainee SEKO Worldwide, LLC Itasca, IL Sep 22, 2016 $40,373
Sound Department Trainee E Squared, Inc. Burbank, CA Jan 01, 2015 $40,133

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Top Skills for A Trainee

  1. Individual Therapy
  2. Safety Standards
  3. Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Conducted individual therapy in an inpatient adolescent probation facility that focused on brief therapy and the development of effective coping skills.
  • Inspect completed installations to ensure conformance to design and equipment specifications and in compliance with operational and safety standards.
  • Prepared a comprehensive report of systematic procedures involved in the manufacturing of the railway passenger coaches.
  • Analyzed financial statements/reviewed business credit data to decision loan approvals for commercial and small retail clients.
  • Coordinated with the marketing activities in customer services, advertising, communication, and gathered information.

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Top 10 Best States for Trainees

  1. New York
  2. Ohio
  3. Rhode Island
  4. Minnesota
  5. Delaware
  6. Texas
  7. New Hampshire
  8. Maine
  9. Pennsylvania
  10. Connecticut
  • (1,225 jobs)
  • (892 jobs)
  • (67 jobs)
  • (444 jobs)
  • (49 jobs)
  • (1,332 jobs)
  • (157 jobs)
  • (92 jobs)
  • (918 jobs)
  • (240 jobs)

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