Trainer jobs in North Little Rock, AR

Exempt: No Department: 911 Communications Reports To: OEM/911 Director Safety Sensitive: This position is designated as safety/security sensitive and is subject to pre-employment, reasonable suspicion and random drug and alcohol screening. GENERAL DESCRIPTION OF POSITION This position serves as a department trainer for new personnel and training coordinator for all Emergency Services Personnel for all job tasks associated with initiating emergency responses to include answering emergency and non-emergency calls, providing life-saving instructions, responding to and dispatching public safety personnel as well as serves as recruitment coordinator. Serve as Public Safety Dispatcher when needed. ESSENTIAL DUTIES AND RESPONSIBILITIES Coordinates training for dispatchers in training with Communication Training Officers (CTO). Responsible for the training of new 911 Communications Dispatchers in correct call taking protocol, dispatching procedures and operation of equipment. Completes and review daily observation reports to record and review training progress. Monitors/reviews work of Public Safety Dispatchers in training during all phase of training. Completes reports for training, coordinates or performs remedial training when needed. Coordinates in-service and continued education training for Emergency Service Personnel, maintains training records and recertification certificates for Emergency Services Personnel. Serves as Public Safety Dispatcher: receives calls by telephone or radio; determines the nature and seriousness of the situation and obtains the necessary information from the caller. Recruitment: attends job fairs; works with other departments and agencies to attract suitable candidates for open job positions. Perform any other related duties as required or assigned. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty mentioned satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION AND EXPERIENCE High School Diploma or General Educational Development certificate (GED) with knowledge of a specialized field (however acquired) such as emergency medical dispatch, emergency communications, strong computer/typing skills as well as the ability to multitask with 5 years related experience and/or training, and 3 years related management experience, or equivalent combination of education and experience. Management experience need not be in supervision of employees but in planning, executing and tracking projects to meet deadlines and goals. COMMUNICATION SKILLS Ability to read and understand documents such as policy manuals, safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence. ability to effectively communicate information and respond to questions in person-to-person and small group situations with customers, clients, public and other employees of the organization. ability to read, analyze, and understand general business/company related articles and professional journals; ability to speak effectively before groups of customers or employees. REQUIRED CERTIFICATES, LICENSES, REGISTRATIONS Valid Arkansas Driver's License Incident Command system IS-100 /200 /700 /800 Hazardous material awareness certification. ACIC Advanced Certification FEMA 100,141, 200, 242, 700, 800, and 1200 Course Priority Dispatch Emergency Telecommunicator Course APCO Law Enforcement Course APCO Fire Service Course APCO Communications Training Officer Course Priority Dispatch Emergency Medical Dispatch Court Arkansas Smart911 PSAP Console Training MCDR-2 Missing Children Equature Communications Center Liability Course CPR Course APCO Supervisor Course Equature Communications Center Supervisor Course PREFERRED CERTIFICATES, LICENSES, REGISTRATIONS APCO Public Safety Telecommunicator or equivalent, APCO Agency Instructor or equivalent, APCO Law Enforcement Communications, Fire Communications, Certified Training Officer (CTO) Certification. RESPONSIBILITY FOR WORK OF OTHERS Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Supervises a small group of employees, usually of lower classifications. Assigns and checks work; assists and instructs as required and performs same work as those supervised, or closely related work, a portion of the time. Content of the work presents numerous situations to which policies and precedents must be interpreted and applied. The role requires strong organizational, communication, and problem-solving skills. WORKING CONDITIONS Somewhat disagreeable working conditions. Continuously exposed to one or two elements such as noise, intermittent standing, walking, pushing, carrying, or lifting. May involve some travel and/or work is at times, in the evening or during the night hours. ENVIRONMENTAL CONDITIONS The following work environment characteristics described here are representative of those an employee encounters while performing essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. PHYSICAL ACTIVITIES The following physical activities described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions and expectations. Highly repetitive, low physical. Highly repetitive type of work which requires concentration in the performance of tasks for consistent time cycles as prescribed by the tasks. While performing the functions of this job, the employee is continuously required to sit, use hands to finger, handle, or feel, reach with hands and arms, talk or hear; occasionally required to stand, walk, climb or balance, stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision; color vision; and ability to adjust focus. ADDITIONAL INFORMATION Knowledge of Saline County Emergency Communications procedures and directives, the Saline County Emergency Communications Policy and Procedure Manual. General office skills such as filing, typing, copying, composing correspondence, etc. Organizational skills. Must have the ability to organize multiple working items in a matter that is efficient, understandable to others, and usable at an operation level. Evaluations skills. Ability to evaluate performance and progress of trainees compared to standards to assess the need for remediation or additional training. Ability to multitask and complete multiple time-life critical tasks simultaneously. Team dynamics. Ability to work as part of a cohesive unit consisting of disparate personalities, levels of experience, and skill toward a common goal. Excellent Typing Skills. Skill in customer service. Ability to control emotions in a high stress environment. Excellent attention to detail. Knowledge of NCIC/ACIC standards and regulations. Knowledge of computers and related software programs. Skills in creating, understanding, and interpreting written language. Skill in verbal communications and interpersonal relations; ability to provide information in a matter that is conducive to adult learning. Skills in prioritizing and decision making. The duties listed above are intended only to show the various types of duties that will be performed. The omission of a specific statement of duties does not exclude them from the position if the work is similar, related or a logical assignment to the position. All positions within the Saline County Emergency Communications are assigned by the County Judge and/or the OEM/911 Director and are subject to be changed when deemed in the best interest of the Office of Emergency Management operation. This job description does not constitute an employment agreement between Saline County and the employee and is subject to change by the employer if the need of the employer and requirements of the job change. 911 EMERGENCY COMMUNICATIONS TRAINING COORDINATOR Starting at a rate of $51,407 for a new hire. Starting at a rate of $57,119 annually for an established employee (An individual who has been a full-time Saline County employee for more than 90 days). This position work schedule is Monday/Friday, 8 AM to 4:30 PM with some evenings required depending upon the workload, with paid holidays off. Bilingual pay of $2,080 is available once proficiency has been established. Group health, dental and life insurance is paid by the County for the employee's coverage provided the employee obtain a wellness check within designated timeframe. For employee retirement, the County contributes 15.32% per pay period of the employee's gross towards the employee's retirement through the Arkansas Public Employees' Retirement System. POSTED _12/22/2025_____ THIS POSITION WILL CLOSE AT 4:30 ON 12/31/2025 OR REMAIN OPEN UNTIL FILLED SALINE COUNTY IS AN EQUAL OPPORTUNITY EMPLOYER