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Become A Training Analyst

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Working As A Training Analyst

  • Interacting With Computers
  • Getting Information
  • Making Decisions and Solving Problems
  • Updating and Using Relevant Knowledge
  • Communicating with Supervisors, Peers, or Subordinates
  • $60,523

    Average Salary

What Does A Training Analyst Do

Computer support specialists provide help and advice to people and organizations using computer software or equipment. Some, called computer network support specialists, support information technology (IT) employees within their organization. Others, called computer user support specialists, assist non-IT users who are having computer problems.

Duties

Computer network support specialists typically do the following:

  • Test and evaluate existing network systems
  • Perform regular maintenance to ensure that networks operate correctly
  • Troubleshoot local area networks (LANs), wide area networks (WANs), and Internet systems

Computer network support specialists, also called technical support specialists, usually work in their organization’s IT department. They help IT staff analyze, troubleshoot, and evaluate computer network problems. They play an important role in the routine maintenance of their organization’s networks such as performing file backups on the network. Maintenance can be performed daily, weekly, or monthly and is important to an organization’s disaster recovery efforts. Solving an IT problem promptly is important because organizations depend on their network systems. Network support specialists may assist the organization’s computer users through phone, email, or in-person visits. They often work under network and computer systems administrators, who handle more complex tasks.

Computer user support specialists typically do the following:

  • Pay attention to customers’ descriptions of their computer problems
  • Ask customers questions to properly diagnose the problem
  • Walk customers through the recommended problem-solving steps
  • Set up or repair computer equipment and related devices
  • Train users to work with new computer hardware or software, such as printers, word-processing software, and email
  • Provide other team members and managers in the organization with information about what gives customers the most trouble and about other concerns customers have

Computer user support specialists, also called help-desk technicians, usually provide technical help to non-IT computer users. They respond to phone and email requests for help. They can usually help users remotely, but they also may make site visits so that they can solve a problem in person.

Help-desk technicians may solve a range of problems that vary with the industry and the particular firm. Some technicians work for large software companies or for support service firms and must give instructions to business customers on how to use business-specific programs such as an electronic health records program used in hospitals or physicians’ offices. Sometimes they work with other technicians to resolve problems.

Other help-desk technicians work in call centers, answering simpler questions from non-business customers. They may walk customers through basic steps in re-establishing an Internet connection or troubleshooting household IT products such as a Wi-Fi router.

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How To Become A Training Analyst

Because of the wide range of skills used in different computer support jobs, there are many paths into the occupation. A bachelor’s degree is required for some computer support specialist positions, but an associate’s degree or postsecondary classes may be enough for others.

Education

Education requirements for computer support specialists vary. Computer user support specialist jobs require some computer knowledge, but not necessarily a postsecondary degree. Applicants who have taken some computer-related classes are often qualified. For computer network support specialists, many employers accept applicants with an associate’s degree, although some prefer applicants to have a bachelor’s degree.

Large software companies that provide support to business users who buy their products or services often require a bachelor’s degree. Positions that are more technical are likely to require a degree in a field such as computer science, engineering, or information science, but for others, the applicant’s field of study is less important.

To keep up with changes in technology, many computer support specialists continue their education throughout their careers.

Certification

Certification programs are generally offered by vendors or from vendor-neutral certification providers. Certification validates the knowledge of and best practices required by computer support specialists. Companies may require their computer support specialists to hold certifications in the products the companies use.

Advancement

Many computer support specialists advance to other information technology positions, such as network and computer systems administrators and software developers. Some become managers in the computer support services department. Some organizations provide paths for support specialists to move into other parts of the organization, such as sales. For more information, see the profiles on network and computer systems administrators and software developers.

Important Qualities

Customer-service skills. Computer support specialists must be patient and sympathetic. They must often help people who are frustrated with the software or hardware they are trying to use.

Listening skills. Support workers must be able to understand the problems that their customers are describing and know when to ask questions to clarify the situation.

Problem-solving skills. Support workers must identify both simple and complex computer problems, analyze them, and solve them.

Speaking skills. Support workers must describe the solutions to computer problems in a way that a nontechnical person can understand.

Writing skills. Strong writing skills are useful for preparing instructions and email responses for employees and customers, as well as real-time web chat interactions.

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Training Analyst jobs

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Training Analyst Career Paths

Training Analyst
Analyst Finance Analyst
Assistant Vice President
7 Yearsyrs
Training Manager General Manager
Chief Executive Officer
8 Yearsyrs
Training Consultant Training Manager General Manager
Chief Operating Officer
11 Yearsyrs
Training Manager Operations Manager Human Resources Manager
Director Of Human Resources
10 Yearsyrs
Training Developer Human Resources Coordinator Senior Manager
Director Of Information
10 Yearsyrs
Curriculum Developer Adjunct Professor Senior Software Engineer
Engineering Manager
10 Yearsyrs
Curriculum Developer Adjunct Instructor Information Technology Manager
Information Technology Director
10 Yearsyrs
Training Developer Human Resources Manager Senior Consultant
Information Technology Manager
8 Yearsyrs
Training Consultant Project Manager Program Manager
Managing Director
11 Yearsyrs
Training Specialist Training Manager General Manager
Operations Director
9 Yearsyrs
Business Analyst Product Manager Sales Manager
Operations Manager
7 Yearsyrs
Business Analyst Program Manager General Manager
President Of Operations
11 Yearsyrs
Analyst Business Analyst
Product Manager
7 Yearsyrs
Project Manager Consultant Senior Consultant
Program Manager
8 Yearsyrs
Senior Training Specialist Technical Trainer Operations Manager
Purchasing Manager
9 Yearsyrs
Senior Training Specialist Senior Instructional Designer Training Manager
Quality Assurance Manager
9 Yearsyrs
Program Manager Technical Director Production Manager
Quality Manager
11 Yearsyrs
Project Manager Program Manager
Senior Manager
10 Yearsyrs
Training Specialist Project Manager
Senior Project Manager
12 Yearsyrs
Program Manager Sales Consultant Solution Specialist
Solutions Manager
8 Yearsyrs
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Training Analyst Demographics

Gender

Male

48.8%

Female

48.5%

Unknown

2.7%
Ethnicity

White

81.3%

Hispanic or Latino

9.8%

Asian

6.3%

Unknown

1.5%

Black or African American

1.1%
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Languages Spoken

Spanish

80.0%

French

10.0%

Arabic

3.3%

Hebrew

3.3%

Tagalog

3.3%
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Training Analyst Education

Schools

University of Phoenix

17.6%

Capella University

7.9%

Webster University

6.1%

Strayer University

5.5%

Walden University

4.8%

University of Maryland - University College

4.2%

Troy University

4.2%

Texas A&M University

4.2%

Southern New Hampshire University

4.2%

George Mason University

4.2%

Central Texas College

4.2%

Liberty University

4.2%

George Washington University

3.6%

Temple University

3.6%

Cameron University

3.6%

Excelsior College

3.6%

Purdue University

3.6%

University of Georgia

3.6%

Saint Leo University

3.6%

Villanova University

3.0%
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Majors

Business

30.3%

Education

6.5%

Project Management

5.7%

Human Resources Management

5.3%

Computer Science

4.6%

Management

4.4%

Psychology

4.4%

Elementary Education

4.2%

Communication

4.0%

Criminal Justice

3.8%

Counseling Psychology

3.4%

Computer Information Systems

3.2%

Nursing

2.9%

Educational Technology

2.7%

Information Technology

2.7%

English

2.5%

Information Systems

2.5%

Curriculum And Instruction

2.3%

Political Science

2.3%

Marketing

2.3%
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Degrees

Bachelors

37.6%

Masters

31.7%

Other

16.0%

Associate

7.4%

Certificate

4.0%

Doctorate

2.3%

Diploma

0.9%

License

0.2%
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Job type you want
Full Time
Part Time
Internship
Temporary

Real Training Analyst Salaries

Job Title Company Location Start Date Salary
SAP Operations and Functional Training Analyst ALFA Partnering Solutions, Inc. Houston, TX Aug 15, 2010 $90,000
SAP Operations and Functional Training Analyst ALFA Partnering Solutions, Inc. Houston, TX Jul 01, 2010 $74,530
SAP Operations and Functional Training Analyst ALFA Partnering Solutions, Inc. Houston, TX Oct 02, 2009 $74,530
Training Analyst National Oilwell Varco, L.P. Houston, TX May 07, 2013 $70,000
Java Trainer/Analyst Masterex Technologies, Inc. Cranbury, NJ Sep 17, 2014 $69,805
Training Analyst II Baylor College of Medicine Houston, TX Apr 09, 2015 $63,988
Training Analyst II Baylor College of Medicine Houston, TX Apr 09, 2012 $59,000
International Training and Recruitment Analyst MDM Brickell Hotel Group, Ltd. Miami, FL Sep 09, 2015 $50,000
Analyst, Consumer Insights & Training Strategy Sunbeam Products, Inc. D/B/A Jarden Consumer Solutions Boca Raton, FL Jun 20, 2016 $48,800 -
$83,000
Technical Training Analyst Flying Food Group, LLC NY Sep 17, 2014 $47,424
Training and Language Analyst (QA) Alphanumeric Systems, Inc. Raleigh, NC Sep 15, 2015 $46,958
Associate Training Analyst Kyyba Inc. Houston, TX Nov 01, 2011 $45,906
Marketing and Training Analyst B. Dickson & Associates, LLC Naugatuck, CT Dec 16, 2014 $44,075
Marketing & Training Analyst B. Dickson & Associates, LLC Naugatuck, CT Nov 05, 2013 $44,075
Marketing & Training Analyst B. Dickson & Associates, LLC New Haven, CT Nov 06, 2013 $44,075

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Top Skills for A Training Analyst

ProceduresTrainingProgramsTrainingMaterialsPersonnelTrainingCurriculumEnsureComplianceSubjectMatterExpertsTrainingCoursesCustomerServicePOILearningManagementSystemWebTrainingClassesTrainingPlansLogisticsTrainingSessionsGo-LiveEndUserLessonPlansStrategy

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Top Training Analyst Skills

  1. Procedures
  2. Training Programs
  3. Training Materials
You can check out examples of real life uses of top skills on resumes here:
  • Worked as an Analyst reviewing procedures and documentation against company polices and assisting in making corrective action.
  • Distributed all computer based training programs to dealerships as developed.
  • Conducted training for additional administrator and power users, developed process documentation and training materials.
  • Lead and supervised personnel functions, movement and training.
  • Conducted and wrote training curriculum and user's guide for R/2 implementation.

Top Training Analyst Employers

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Training Analyst Videos

Career Advice on becoming a Management Accountant by Matthew R (Full Version)

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