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Become A Training And Quality Assurance Manager

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Working As A Training And Quality Assurance Manager

  • Training and Teaching Others
  • Getting Information
  • Establishing and Maintaining Interpersonal Relationships
  • Communicating with Supervisors, Peers, or Subordinates
  • Thinking Creatively
  • $75,000

    Average Salary

What Does A Training And Quality Assurance Manager Do

Training and development specialists help plan, conduct, and administer programs that train employees and improve their skills and knowledge.

Duties

Training and development specialists typically do the following:

  • Assess training needs through surveys, interviews with employees, or consultations with managers or instructors
  • Design and create training manuals, online learning modules, and course materials
  • Review training materials from a variety of vendors and choose appropriate materials
  • Deliver training to employees using a variety of instructional techniques
  • Monitor and evaluate training programs to ensure they are current and effective
  • Select and assign instructors or vendors to conduct training
  • Perform administrative tasks such as monitoring costs, scheduling classes, setting up systems and equipment, and coordinating enrollment

Training and development specialists create, administer, and deliver training programs for businesses and organizations. To do this, they must first assess the needs of an organization. Once those needs are determined, specialists develop custom training programs that take place in classrooms or training facilities. Training programs are increasingly delivered through computers, tablets, or other hand-held electronic devices.

Training and development specialists organize or deliver training sessions using lectures, group discussions, team exercises, hands-on examples, and other formats. Training can be in the form of a video, self-guided instructional manual, or online application. Training also may be collaborative, which allows employees to connect informally with experts, mentors, and colleagues, often through the use of technology.

Training and development specialists may monitor instructors, guide employees through media-based programs, or facilitate informal or collaborative learning programs.

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How To Become A Training And Quality Assurance Manager

Training and development specialists need a bachelor’s degree, and most need related work experience.

Education

Training and development specialists need a bachelor’s degree. Specialists may have a variety of education backgrounds, but many have a bachelor’s degree in training and development, human resources, education, or instructional design. Others may have a degree in business administration or a social science, such as educational or organizational psychology.

In addition, as technology continues to play a larger role in training and development, a growing number of organizations seek candidates who have a background in information technology or computer science.

Work Experience in a Related Occupation

Related work experience is important for most training and development specialists. Many positions require work experience in areas such as training and development or instructional design, or in related occupations, such as human resources specialists or even teachers.

Employers may prefer to hire candidates with previous work experience in the industry in which the company operates. However, some employers may hire candidates with a master’s degree in lieu of work experience. Increasingly, employers prefer candidates with experience in information technology, as organizations introduce more e-learning, mobile training, and technology-based tools.

Licenses, Certifications, and Registrations

Many human resources associations offer classes to enhance the skills of their members. Some associations, including the Association for Talent Development and International Society for Performance Improvement, specialize in training and development and offer certification programs. Although not required, certification can show professional expertise and credibility. Some employers prefer to hire certified candidates, and some positions may require certification.

Advancement

Training and development specialists may advance to training and development manager or human resources manager positions. Workers typically need several years of experience to advance. Some employers require managers to have a master’s degree in a related area.

Important Qualities

Analytical skills. Training and development specialists must evaluate training programs, methods, and materials, and choose those that best fit each situation.

Creativity. Specialists should be creative when developing training materials. They may need to think of and implement new approaches, such as new technology, when evaluating existing training methods.

Instructional skills. Training and development specialists often deliver training programs to employees. They use a variety of teaching techniques and sometimes must adapt their methods to meet the needs of particular groups.

Interpersonal skills. Specialists need strong interpersonal skills because delivering training programs requires collaboration with instructors, trainees, and subject-matter experts. They accomplish much of their work through teams.

Speaking skills. Speaking skills are essential for training and development specialists because they often give presentations. Specialists must communicate information clearly and facilitate learning by diverse audiences.

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Average Length of Employment
Assurance Manager 3.5 years
Training Manager 3.0 years
Team Manager 3.0 years
Quality Assurance 2.4 years
Training Assistant 2.2 years
Top Careers Before Training And Quality Assurance Manager
Manager 6.2%
Cashier 5.7%
Supervisor 4.9%
Trainer 3.5%
Instructor 3.0%
Top Careers After Training And Quality Assurance Manager
Manager 6.0%
Supervisor 5.3%
Consultant 5.3%
Owner 3.5%
Trainer 3.5%

Do you work as a Training And Quality Assurance Manager?

Average Yearly Salary
$75,000
View Detailed Salary Report
$48,000
Min 10%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$75,000
Median 50%
$118,000
Max 90%
Best Paying Company
GC Services Limited Partnership
Highest Paying City
Iselin, NJ
Highest Paying State
Alaska
Avg Experience Level
3.5 years
How much does a Training And Quality Assurance Manager make at top companies?
The national average salary for a Training And Quality Assurance Manager in the United States is $75,762 per year or $36 per hour. Those in the bottom 10 percent make under $48,000 a year, and the top 10 percent make over $119,000.

Real Training And Quality Assurance Manager Salaries

Job Title Company Location Start Date Salary
Quality Assurance Trainer VST Consulting Inc. Iselin, NJ Mar 23, 2016 $76,000
Quality Assurance Trainer Globaltek Systems LLC Iselin, NJ Mar 23, 2016 $76,000
QA Trainer Masterex Technologies, Inc. Cranbury, NJ Sep 10, 2014 $69,805
Training & Quality Assurance Manager International Register of Shipping Miami, FL Aug 01, 2010 $65,000
QA Trainer Masterex Technologies Inc. Cranbury, NJ Sep 01, 2015 $64,189
QA Trainer Euclid Technologies LLC Cranbury, NJ Sep 06, 2015 $60,000
QA Trainer Masterex Technologies, Inc. Cranbury, NJ Sep 08, 2015 $60,000
Quality Assurance Trainer VST Consulting Inc. Iselin, NJ Oct 03, 2016 $54,000
Quality Assurance Trainer Globaltek Systems LLC Iselin, NJ Oct 03, 2016 $54,000
Quality Assurance Trainer Globaltek Systems LLC Iselin, NJ Nov 03, 2016 $54,000
Quality Assurance Trainer VST Consulting Inc. Iselin, NJ Mar 18, 2016 $54,000
Quality Assurance Trainer Globaltek Systems LLC Iselin, NJ Mar 18, 2016 $54,000
QA Trainer Globaltek Systems LLC Iselin, NJ Oct 18, 2016 $53,500
QA Trainer VST Consulting Inc. Iselin, NJ Oct 18, 2016 $53,500
QA Trainer Globaltek Systems LLC Iselin, NJ Aug 29, 2015 $45,000
QA Trainer VST Consulting Inc. Iselin, NJ Aug 29, 2015 $45,000
Trainer/Quality Assurance Unilin North America LLC Garner, NC Jun 10, 2016 $45,000 -
$85,000
QA Trainer VST Consulting Inc. Iselin, NJ Sep 06, 2014 $45,000
QA Trainer Globaltek Systems LLC Iselin, NJ Sep 06, 2014 $45,000

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Top Skills for A Training And Quality Assurance Manager

  1. Customer Service
  2. Training Programs
  3. New Procedures
You can check out examples of real life uses of top skills on resumes here:
  • Supervised and monitored calls for customer service representatives to ensure quality and provided any additional follow-up training needed.
  • Implemented training laboratory equipped with production machinery in simulated work environment and developed basic and advanced job skills training programs.
  • Recommend, implement and train new procedures or software functions based on findings from the quality program.
  • Performed inspections/evaluations to ensure compliance with Air Force regulations.
  • Delegated QA responsibilities and designed time schedules

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Top 10 Best States for Training And Quality Assurance Managers

  1. New Hampshire
  2. Delaware
  3. Connecticut
  4. Rhode Island
  5. Massachusetts
  6. Michigan
  7. District of Columbia
  8. Wyoming
  9. Washington
  10. South Carolina
  • (38 jobs)
  • (17 jobs)
  • (74 jobs)
  • (18 jobs)
  • (198 jobs)
  • (136 jobs)
  • (34 jobs)
  • (7 jobs)
  • (136 jobs)
  • (61 jobs)

Training And Quality Assurance Manager Demographics

Gender

Female

50.5%

Male

39.3%

Unknown

10.2%
Ethnicity

White

62.6%

Hispanic or Latino

17.0%

Black or African American

11.3%

Asian

5.6%

Unknown

3.5%
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Foreign Languages Spoken

Spanish

65.0%

Arabic

10.0%

German

5.0%

Marathi

5.0%

French

5.0%

Armenian

5.0%

Hindi

5.0%
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Training And Quality Assurance Manager Education

Schools

University of Phoenix

38.6%

Texas A&M University

4.5%

Capella University

4.5%

Everest Institute

3.8%

Webster University

3.8%

Northern Illinois University

3.8%

Liberty University

3.8%

East Carolina University

3.0%

Tennessee State University

3.0%

Ashford University

3.0%

Arizona State University

3.0%

American InterContinental University

3.0%

Washington State University

3.0%

Community College of the Air Force

3.0%

Eastern Kentucky University

3.0%

Florida International University

3.0%

Central Michigan University

3.0%

University of South Florida

2.3%

University of Tennessee - Knoxville

2.3%

Brigham Young University

2.3%
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Majors

Business

36.1%

Education

5.4%

Psychology

5.2%

Management

5.0%

Accounting

5.0%

Communication

4.7%

Health Care Administration

4.5%

Criminal Justice

4.2%

Nursing

3.5%

Human Resources Management

3.5%

Elementary Education

2.6%

Medical Assisting Services

2.6%

English

2.4%

History

2.4%

Marketing

2.4%

Computer Science

2.1%

Biology

2.1%

General Education, Specific Areas

2.1%

Computer Information Systems

2.1%

Human Services

2.1%
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Degrees

Bachelors

39.4%

Other

24.3%

Masters

18.1%

Associate

10.4%

Certificate

3.5%

Doctorate

2.7%

Diploma

1.6%

License

0.1%
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Top Training And Quality Assurance Manager Employers

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