How to hire a training and quality assurance manager

How to hire a training and quality assurance manager, step by step

Here's a step-by-step training and quality assurance manager hiring guide:

• Step 1: Identify your hiring needs
• Step 2: Create an ideal candidate profile
• Step 3: Make a budget
• Step 4: Write a training and quality assurance manager job description
• Step 5: Post your job
• Step 6: Interview candidates
• Step 7: Send a job offer and onboard your new training and quality assurance manager
• Step 8: Go through the hiring process checklist

What does a training and quality assurance manager do?

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1. Identify your hiring needs

   First, determine the employments status of the training and quality assurance manager you need to hire. Certain training and quality assurance manager roles might require a full-time employee, whereas others can be done by part-time workers or contractors.

   Determine employee vs contractor status

   Is the person you're thinking of hiring a US citizen or green card holder?

   Yes

   No

   A training and quality assurance manager's background is also an important factor in determining whether they'll be a good fit for the position. For example, training and quality assurance managers from different industries or fields will have radically different experiences and will bring different viewpoints to the role. You also need to consider the candidate's previous level of experience to make sure they'll be comfortable with the job's level of seniority.

   This list shows salaries for various types of training and quality assurance managers.

   Type of Training And Quality Assurance Manager	Description	Hourly rate
   Training And Quality Assurance Manager	Training and development specialists plan, conduct, and administer programs that train employees and improve their skills and knowledge.	$20-41
   Facilitator	A facilitator is responsible for assisting a group event or program, ensuring that the participants coordinate well. Facilitators also monitor that the objectives of the event are smoothly delivered and organized... Show more	$13-33
   Corporate Trainer	A corporate trainer is someone who essentially works as a teacher in a corporate setting. Daily duties include training employees with new company systems, skills, and strategies... Show more	$19-39

   Show more

2. Create an ideal candidate profile

   Common skills:

   • QA
   • Training Materials
   • Training Programs
   • Management System
   • Performance Improvement
   • Quality Metrics
   • Process Improvement
   • Training Sessions
   • GMP
   • Customer Complaints
   • ISO
   • Internal Audit
   • Employee Training
   • Subject Matter Experts

   Check all skills

   Responsibilities:

   • Manage complex development programs consisting of multiple geographically separate teams supporting automation, regression, feature test and system test.
   • Play an intricate part in the plant approval by the FDA.
   • Review and approve GMP and GLP job curricula assignments and modifications for employees.
   • Prepare other managers and associates for annual ISO audits and all other external and internal audits.
   • Ensure that site policies and procedures are in compliance with current FDA and ICH guidelines and regulations.
   • Delegate QA responsibilities and design time schedules

   More training and quality assurance manager duties

3. Make a budget

   Including a salary range in your training and quality assurance manager job description is one of the best ways to attract top talent. A training and quality assurance manager can vary based on:

   • Location. For example, training and quality assurance managers' average salary in west virginia is 47% less than in california.
   • Seniority. Entry-level training and quality assurance managers 51% less than senior-level training and quality assurance managers.
   • Certifications. A training and quality assurance manager with certifications usually earns a higher salary.
   • Company. Working for an established firm or a new start-up company can make a big difference in a training and quality assurance manager's salary.

   Average training and quality assurance manager salary

   $60,379yearly

   $29.03 hourly rate

   ---

   Entry-level training and quality assurance manager salary

   $42,000 yearly salary

   Updated December 19, 2025

   Average training and quality assurance manager salary by state

   Rank	State	Avg. salary	Hourly rate
   1	California	$76,431	$37
   2	California	$70,162	$34
   3	New Jersey	$67,250	$32
   4	New Jersey	$67,232	$32
   5	New Jersey	$67,185	$32
   6	Illinois	$60,399	$29
   7	Colorado	$60,257	$29
   8	Oregon	$59,721	$29
   9	Maryland	$59,576	$29
   10	Maryland	$59,525	$29
   11	Arizona	$53,180	$26
   12	Idaho	$51,552	$25
   13	Oklahoma	$50,137	$24
   14	Iowa	$48,851	$23

   Average training and quality assurance manager salary by company

   Company

   Rank	Company	Average salary	Hourly rate	Job openings
   1	Gilead Sciences	$79,580	$38.26	49
   2	Everymind (formerly Mental Health Association Of Montgomery County)	$63,161	$30.37	1
   3	Children's National Medical Center	$62,849	$30.22	8
   4	Camping World	$60,316	$29.00	1
   5	i Manage Holdings Pty	$59,259	$28.49
   6	Loma Linda University Health	$58,977	$28.35	2
   7	VST Consulting	$58,252	$28.01
   8	Kentucky Blood Center	$58,011	$27.89
   9	Benjamin Franklin Plumbing	$57,918	$27.85
   10	GC Services Limited Partnership	$56,984	$27.40
   11	Ryman Hospitality Properties	$55,847	$26.85

4. Writing a training and quality assurance manager job description

   A good training and quality assurance manager job description should include a few things:

   • Summary of the role
   • List of responsibilities
   • Required skills and experience

   Including a salary range and the first name of the hiring manager is also appreciated by candidates. Here's an example of a training and quality assurance manager job description:

   Training and quality assurance manager job description example

   Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life.
   
   The Manager, Document Control and Training, is responsible for ensuring the efficient and effective execution of work within the Document Management and Learning Management systems to support business operations while remaining compliant with all applicable GxP regulations. The Manager is responsible for these functions at the Camden and MDCW sites.
   II. ESSENTIAL FUNCTIONS
   
   Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.
   
   * Direct employees in day-to-day activities relating to the Document Control and Training departments to ensure work is compliant with regulations and standards to support business operations
   * Local ownership and oversight of the Electronic Document Management System (EDMS) and Learning Management Systems (LMS) including administrator functions
   * Support of batch record revision process
   * Ensures effective and engaging GMP training content development and delivery
   * Performs gap analyses to identify training areas where training is missing or would be beneficial to improve a process or employee experience
   * Mentors the Training team in learning all capabilities of LMS as well as training technique/processes (i.e., OJT, CBT creation, use of presentation software)
   * Drive continuous improvements for department processes
   * Serve as site process owner (SPO) for EDMS, LMS, and associated SOPs, working cross-functionally to ensure changes that impact other departments at the site are identified and mitigated
   * Identify, monitor, and report to management on key performance metrics supporting the health of department systems/processes
   * Maintain up-to-date knowledge of industry and regulatory trends to ensure department remains compliant with stated expectations and best practices
   * Support client and regulatory audits
   * Support other Quality Systems activities as assigned
   
   Management
   
   * All functions associated with recruitment and hiring process for department
   * Manage employees with various experience levels with capability to develop new leaders, individual contributors, and technical experts
   * Conduct personnel interviews, performance reviews, develop and administer development plans, follow-up on personnel issues, and provide feedback to group
   * Identify opportunities for continuous improvement in compliance, business, and safety practices; then plan and implement improvements as applicable
   * Mentor, coach, challenge, and develop team members while serving as a role model of Emergent's core values
   * Ensure the team effectively collaborates with key internal and external stakeholders, in accordance with our corporate values and practices
   
   The above statements are intended to describe the nature of work performed by those in this job and are not an exhaustive list of all duties. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time which reflects management's assignment of essential functions.
   
   III. MINIMUM EDUCATION, EXPERIENCE, SKILLS
   
   * Bachelor's degree in a life sciences or education related field
   * Experience:
   
   o Minimum 5 years creating and delivering educational content to adult learners
   
   o Preferred: three (3)+ years' experience within a regulated manufacturing industry, ideally pharmaceutical or medical device
   
   o Preferred: previous people leadership experience
   
   * Experience administering electronic learning management and document management systems
   * Demonstrated understanding of training procedures and techniques; (i.e., needs assessment, training facilitation, presentation skills, instructional design and curriculum development, adult learning theory and delivery, evaluation of training).
   * Strong proficiency with MS Office suite
   * Communication skills: listening, verbal, written, including the ability to tailor communications to all levels in the organization and prepare appropriate updates to senior management
   * Interpersonal skills: conflict resolution, consensus building, leadership, team building
   * Personal competencies: adaptability, integrity, judgement, self-awareness, vision
   
   IV. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT CHARACTERISTICS
   
   Per CDC guidelines, Emergent strongly recommends that all employees working on site are vaccinated to help ensure their safety, as well as the safety of fellow employees. This includes the use of good judgment when determining when the CDC guidelines advise that you stay home when ill.
   
   There are physical/mental demands and work environment characteristics that must be met by an individual to successfully perform the essential functions of the job. This information is available upon request from the candidate.
   
   Reasonable accommodations may be made to enable individuals with disabilities to perform all essential functions.
   
   Emergent BioSolutions is an Equal Opportunity/Affirmative Action Employer and values the diversity of our workforce. Emergent does not discriminate on the basis of race, color, creed, religion, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, age, national origin, ancestry, citizenship status, marital status, physical or mental disability, military service or veteran status, genetic information or any other characteristics protected by applicable federal, state or local law.
   
   Information submitted will be used by Emergent BioSolutions for activities related to your prospective employment. Emergent BioSolutions respects your privacy and any use of the information submitted will be subject to the terms of our Privacy Policy .
   
   Emergent BioSolutions does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Emergent BioSolutions' approved agency list. Unsolicited resumes or candidate information submitted to Emergent BioSolutions by search/recruiting agencies not already on Emergent BioSolutions' approved agency list shall become the property of Emergent BioSolutions and if the candidate is subsequently hired by Emergent BioSolutions, Emergent BioSolutions shall not owe any fee to the submitting agency.
   
   ABOUT EMERGENT
   
   Protecting and Enhancing 1 billion lives by 2030 focuses our energy to improve the quality of life for individuals around the world, giving them the opportunity to experience the fullness of life.
   
   Our drive towards this vision informs all of our actions-whether it is our approach to product development, manufacturing, encouraging employee health and wellness or giving back to the community-we strive every day to achieve this shared goal.
   
   WE BELIEVE IN OUR VALUES
   
   * Stand shoulder to shoulder no matter what
   * We combine our best thinking and communicate openly to support each other.
   
   * Break through thinking
   * We take smart risks, pursue innovation and challenge ourselves to constantly improve.
   
   * Own it always
   * Every person at Emergent is engaged and accountable for delivering on our commitments.
   
   * Compete where it counts
   * We set the right goals and respect each other as we conquer them together.

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5. Post your job

   There are various strategies that you can use to find the right training and quality assurance manager for your business:

   • Consider promoting from within or recruiting from your existing workforce.
   • Ask for referrals from friends, family members, and current employees.
   • Attend job fairs at local colleges to find candidates who meet your education requirements.
   • Use social media platforms like LinkedIn, Facebook, and Twitter to reach potential job candidates.

   Post your job online:

   • Post your training and quality assurance manager job on Zippia to find and recruit training and quality assurance manager candidates who meet your exact specifications.
   • Use field-specific websites.
   • Post a job on free websites.

6. Interview candidates

   During your first interview to recruit training and quality assurance managers, engage with candidates to learn about their interest in the role and experience in the field. During the following interview, you'll be able to go into more detail about the company, the position, and the responsibilities.

   It's also good to ask about candidates' unique skills and talents. You can move on to the technical interview if a candidate is good enough for the next step.

   The right interview questions can help you assess a candidate's hard skills, behavioral intelligence, and soft skills.

7. Send a job offer and onboard your new training and quality assurance manager

   Once you have selected a candidate for the training and quality assurance manager position, it is time to create an offer letter. In addition to salary, the offer letter should include details about benefits and perks that are available to the employee. Ensuring your offer is competitive is vital, as qualified candidates may be considering other job opportunities. The candidate may wish to negotiate the terms of the offer, and it is important to be open to discussion and reach a mutually beneficial agreement. After the offer has been accepted, it is a good idea to formalize the agreement with a contract.

   You should also follow up with applicants who don't get the job with an email letting them know that you've filled the position.

   To prepare for the new employee's start date, you can create an onboarding schedule and complete any necessary paperwork, such as employee action forms and onboarding documents like I-9 forms, benefits enrollment, and federal and state tax forms. Human Resources should also ensure that a new employee file is created.

8. Go through the hiring process checklist

   • Determine employee type (full-time, part-time, contractor, etc.)
   • Submit a job requisition form to the HR department
   • Define job responsibilities and requirements
   • Establish budget and timeline
   • Determine hiring decision makers for the role
   • Write job description
   • Post job on job boards, company website, etc.
   • Promote the job internally
   • Process applications through applicant tracking system
   • Review resumes and cover letters
   • Shortlist candidates for screening
   • Hold phone/virtual interview screening with first round of candidates
   • Conduct in-person interviews with top candidates from first round
   • Score candidates based on weighted criteria (e.g., experience, education, background, cultural fit, skill set, etc.)
   • Conduct background checks on top candidates
   • Check references of top candidates
   • Consult with HR and hiring decision makers on job offer specifics
   • Extend offer to top candidate(s)
   • Receive formal job offer acceptance and signed employment contract
   • Inform other candidates that the position has been filled
   • Set and communicate onboarding schedule to new hire(s)
   • Complete new hire paperwork (i9, benefits enrollment, tax forms, etc.)

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