Training and quality assurance manager job description

Those who join Emergent BioSolutions feel a sense of ownership about their future. You will excel in an environment characterized by respect, innovation and growth opportunities. Here, you will join passionate professionals who advance their scientific, technical and professional skills to develop products designed-to protect life.

The Manager, Document Control and Training, is responsible for ensuring the efficient and effective execution of work within the Document Management and Learning Management systems to support business operations while remaining compliant with all applicable GxP regulations. The Manager is responsible for these functions at the Camden and MDCW sites.
II. ESSENTIAL FUNCTIONS

Reasonable accommodations will be made to enable individuals with disabilities to perform the essential functions.

* Direct employees in day-to-day activities relating to the Document Control and Training departments to ensure work is compliant with regulations and standards to support business operations
* Local ownership and oversight of the Electronic Document Management System (EDMS) and Learning Management Systems (LMS) including administrator functions
* Support of batch record revision process
* Ensures effective and engaging GMP training content development and delivery
* Performs gap analyses to identify training areas where training is missing or would be beneficial to improve a process or employee experience
* Mentors the Training team in learning all capabilities of LMS as well as training technique/processes (i.e., OJT, CBT creation, use of presentation software)
* Drive continuous improvements for department processes
* Serve as site process owner (SPO) for EDMS, LMS, and associated SOPs, working cross-functionally to ensure changes that impact other departments at the site are identified and mitigated
* Identify, monitor, and report to management on key performance metrics supporting the health of department systems/processes
* Maintain up-to-date knowledge of industry and regulatory trends to ensure department remains compliant with stated expectations and best practices
* Support client and regulatory audits
* Support other Quality Systems activities as assigned

Management

* All functions associated with recruitment and hiring process for department
* Manage employees with various experience levels with capability to develop new leaders, individual contributors, and technical experts
* Conduct personnel interviews, performance reviews, develop and administer development plans, follow-up on personnel issues, and provide feedback to group
* Identify opportunities for continuous improvement in compliance, business, and safety practices; then plan and implement improvements as applicable
* Mentor, coach, challenge, and develop team members while serving as a role model of Emergent's core values
* Ensure the team effectively collaborates with key internal and external stakeholders, in accordance with our corporate values and practices

The above statements are intended to describe the nature of work performed by those in this job and are not an exhaustive list of all duties. Nothing in this job description restricts managements right to assign or reassign duties and responsibilities to this job at any time which reflects management's assignment of essential functions.

III. MINIMUM EDUCATION, EXPERIENCE, SKILLS

* Bachelor's degree in a life sciences or education related field
* Experience:

o Minimum 5 years creating and delivering educational content to adult learners

o Preferred: three (3)+ years' experience within a regulated manufacturing industry, ideally pharmaceutical or medical device

o Preferred: previous people leadership experience

* Experience administering electronic learning management and document management systems
* Demonstrated understanding of training procedures and techniques; (i.e., needs assessment, training facilitation, presentation skills, instructional design and curriculum development, adult learning theory and delivery, evaluation of training).
* Strong proficiency with MS Office suite
* Communication skills: listening, verbal, written, including the ability to tailor communications to all levels in the organization and prepare appropriate updates to senior management
* Interpersonal skills: conflict resolution, consensus building, leadership, team building
* Personal competencies: adaptability, integrity, judgement, self-awareness, vision

IV. PHYSICAL/MENTAL DEMANDS AND WORK ENVIRONMENT CHARACTERISTICS

Per CDC guidelines, Emergent strongly recommends that all employees working on site are vaccinated to help ensure their safety, as well as the safety of fellow employees. This includes the use of good judgment when determining when the CDC guidelines advise that you stay home when ill.

There are physical/mental demands and work environment characteristics that must be met by an individual to successfully perform the essential functions of the job. This information is available upon request from the candidate.

Reasonable accommodations may be made to enable individuals with disabilities to perform all essential functions.

Emergent BioSolutions is an Equal Opportunity/Affirmative Action Employer and values the diversity of our workforce. Emergent does not discriminate on the basis of race, color, creed, religion, sex or gender (including pregnancy, childbirth, and related medical conditions), gender identity or gender expression (including transgender status), sexual orientation, age, national origin, ancestry, citizenship status, marital status, physical or mental disability, military service or veteran status, genetic information or any other characteristics protected by applicable federal, state or local law.

Information submitted will be used by Emergent BioSolutions for activities related to your prospective employment. Emergent BioSolutions respects your privacy and any use of the information submitted will be subject to the terms of our Privacy Policy .

Emergent BioSolutions does not accept non-solicited resumes or candidate submittals from search/recruiting agencies not already on Emergent BioSolutions' approved agency list. Unsolicited resumes or candidate information submitted to Emergent BioSolutions by search/recruiting agencies not already on Emergent BioSolutions' approved agency list shall become the property of Emergent BioSolutions and if the candidate is subsequently hired by Emergent BioSolutions, Emergent BioSolutions shall not owe any fee to the submitting agency.

ABOUT EMERGENT

Protecting and Enhancing 1 billion lives by 2030 focuses our energy to improve the quality of life for individuals around the world, giving them the opportunity to experience the fullness of life.

Our drive towards this vision informs all of our actions-whether it is our approach to product development, manufacturing, encouraging employee health and wellness or giving back to the community-we strive every day to achieve this shared goal.

WE BELIEVE IN OUR VALUES

* Stand shoulder to shoulder no matter what
* We combine our best thinking and communicate openly to support each other.

* Break through thinking
* We take smart risks, pursue innovation and challenge ourselves to constantly improve.

* Own it always
* Every person at Emergent is engaged and accountable for delivering on our commitments.

* Compete where it counts
* We set the right goals and respect each other as we conquer them together.

Master Electronics has career opportunities for a Quality Assurance Trainer in our Phoenix, AZ location.

We are looking for people who are passionate and committed to support and train our Distribution Center associates.
+ Onboarding and training employees to meet the needs and expectations of the Distribution Center

+ Facilitating introductory training that covers all DC needs by using the same training materials and methods across the organization

+ Facilitating introductory DC training needs by developing and implementing (or could say "utilizing") a training methodology consisting of standardized training and documents

+ Develop and standardize training curriculum (materials) as needed to meet the training and development needs of the organization

+ Identify skill gaps and additional training as needed

+ Evaluates effectiveness of training and development needs for all DC associates

+ Cross-training associates within multiple departments of the Distribution center

+ Previous training and or onboarding experience in a high-volume Distribution Center, preferred

+ Demonstrates strong organizational skills, demonstrates patience

+ Ability to work well with a variety of people

+ High School Diploma or GED, preferred

+ Great attention to detail and communication skills

+ Excellent attendance record required and work occasional overtime

+ Ability to adapt and work in an evolving work environment

+ Ability to perform work while primarily standing, bending, stooping, and/or walking for up to 8-10 hours daily

+ Ability to move and handle merchandise weighing from 1 ounce to 70 pounds

+ Previous experience with fork-lifting and other distribution center machinery, preferred

Pay Rate: $18.00/hour

Why Master Electronics:

As a customer focused and driven organization, we offer attractive, competitive compensation with an increase after the 1st and 2nd year of employment in the distribution center and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.

Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.

Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.

Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.


External Company URL: www.masterelectronics.com

Street: 2425 South 21st Street

Qualifications:

+ Previous training and or onboarding experience in a high-volume Distribution Center, preferred

+ Demonstrates strong organizational skills, demonstrates patience

+ Ability to work well with a variety of people

+ High School Diploma or GED, preferred

+ Great attention to detail and communication skills

+ Excellent attendance record required and work occasional overtime

+ Ability to adapt and work in an evolving work environment

+ Ability to perform work while primarily standing, bending, stooping, and/or walking for up to 8-10 hours daily

+ Ability to move and handle merchandise weighing from 1 ounce to 70 pounds

+ Previous experience with fork-lifting and other distribution center machinery, preferred

Pay Rate: $18.00/hour

Why Master Electronics:

As a customer focused and driven organization, we offer attractive, competitive compensation with an increase after the 1st and 2nd year of employment in the distribution center and benefits including, medical, dental, life, paid time off, 401k match and an EAP program as well as an opportunity to grow with the company.

Master Electronics has a fast-paced and entrepreneurial environment, which requires a professional, flexible self-starter attitude.

Headquartered in Phoenix, AZ, Master Electronics is a leading global authorized distributor of electronic components. For more than half a century, our family-owned company has remained focused on strong relationships, responsive service and added value. This is how Master Electronics has grown to serve hundreds of thousands of customers in partnership with hundreds of world-class suppliers.

Master Electronics, a leading global authorized distributor of electronic components, is committed to providing equal employment opportunities for all applicants and employees. The Company does not unlawfully discriminate on the basis of race, color, creed, pregnancy, religion, sex, national origin, age, disability, veteran, marital, or any other protected status. The Company also makes reasonable accommodations for disabled employees. Finally, Master Electronics prohibits the harassment of any individual based on their protected status. This policy applies to all areas of employment, including recruitment, hiring, training, promotion, compensation, benefits, transfer, and social and recreational programs.

Exciting New Position!

On July 16, 2022, the National Suicide Prevention Lifeline will transition to 988, rolling out as an easy-to-remember 3-digit phone number across the country. This is a major milestone in our nation’s history. As a local 988 call center, EveryMind has been diligently preparing for this change. We have secured additional resources to support an anticipated tripling in demand for our services. EveryMind and our hotline are growing, with numerous job opportunities for candidates interested in joining our incredible team!

EveryMind is seeking for a Full-time Training and Quality Assurance Manager. Our ideal candidate is responsible for providing training needs to support the training of Hotline staff and volunteers and ensure the quality of people, processes, and procedures to support clients and contacts. Engage and develop team member skill sets to create training curriculum and upskill programs for new hires and tenured staff, as well as refine the current approach based on participant feedback and success metrics.

Why Join EveryMind?

We have served the community for almost 65 years by strengthening communities and empowering individuals to reach optimal mental wellness. We were recognized as a Top Place to Work by Bethesda Magazine.

EveryMind is consistently recognized for being an excellent place to work, offering a positive workplace culture and a competitive compensation package that is meant to provide a great life-work balance .

Our competitive compensation package includes:

• Highly Competitive/ Advanced Base Salary
• Medical, dental, and vision insurance options
• 401K matching benefit
• Highly Generous Leave Schedule (Vacation, Sick, PTO, Volunteer days, Mental Health Days, Birthday leave, and much more)
• Pay Increases
• Professional Development and Growth Opportunities
• Employee Assistance Program
• Flexible Schedule
• Referral Bonus Program
• Sensible Caseload management
• Employee Discount Program

ESSENTIAL DUTIES AND RESPONSIBILITIES:

1. Oversee the assessment, design, delivery, and measurement of training and quality programs for Hotline staff and volunteers.
2. Engage and develop team member skill sets to create training curriculum and upskill programs for new hires and tenured staff, as well as refine the current approach based on participant feedback and success metrics.
3. Plan and schedule ongoing continuing education courses for managers, specialists, and volunteers.
4. Assess Hotline’s learning needs, prioritize the biggest opportunities, and create and deliver training programs to prepare staff and volunteers to handle interactions as well as supervisors and managers to effectively lead.
5. Identify cross-team dependencies and coordinate with department leaders to ensure alignment with ongoing coaching and quality assurance efforts.
6. Create, design, and oversee quality program including guidelines and implementing monitoring technology, scorecards, and quality assurance (QA) process and analytics to support the ongoing development of staff and volunteers along with meeting the commitments made to stakeholders.
7. Lead quality monitoring calibration sessions with Hotline Managers, Supervisors, and QA Specialist
8. Oversee training impact measurement, reporting and trend analysis and consult with stakeholders based on these results.
9. Other duties as assigned.

Minimum Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations will be considered to enable individuals with disabilities to perform the essential functions.

Education:
Bachelor’s degree in adult education, Business Management, or quality programs preferred.

Experience:

• Experience in communication practices developing and guiding quality and training programs
• 5 or more years managing successful training organization with a focus on customer service training and quality (preferably for a rapidly growing startup)
• Knowledge of digital learning management system that emphasizes e-learning
• Strong project management skills
• Strong public speaking skills.

Skills:

• Knowledge of iCarol, Salesforce or similar CRM tool
• Ability to understand and analyze training results
• Hands-on and willing to be involved with execution
• Passion for continuously improving employee experiences through an employee's lifecycle to maximize individual and organizational performance and innovations
• Client-focused with the ability to consult and provide solutions for program implementation or development
• Proven ability to lead, coach, and mentor staff
• Computer skills

Abilities:
Effectively interact and work collaboratively in a flexible work environment with a variety of constituents including CEO, board members, volunteers, paid staff, media, and donors. Ability to express ideas with clarity, confidence, and sensitivity. Must be able to maintain confidentiality involving clients in accordance with organizational and federal guidelines.

Physical Demands:
The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing this job's duties, the employee is frequently required to stand, walk, sit, use hands to finger dexterity, handle with hands and arms, climb stairs, balance, kneel, crouch, or talk and hear. The employee must be able to lift and/or move up to 35 pounds frequently. The job's specific vision abilities include close vision, distance vision, and the ability to adjust focus.

Working Conditions:
The work environment is representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Must work flexible hours to deliver trainings on a varied schedule. Employee can work hybrid schedule with approval of supervisor. The employee must pass a criminal background check. Certain job functions may require employee to pass a child sexual abuse and other criminal activity as well as a credit check. All staff providing services to staff or clients, must be free of illegal drugs and abuse of alcohol, and must be fully able to perform all required duties at all times.

The employee is also required to travel to different locations.

Full COVID-19 vaccination is required for this position. New hires must be fully vaccinated by the first day of work. (Accommodations may be made for Medical or Religious reasons). If not vaccinated employees must undergo weekly COVID-19 testing. The option for weekly testing is only for certain positions. Please note that many EveryMind contracts and programs require Full COVID-19 vaccination as a condition of employment. If accommodations are needed, please contact the HR Department.

Thank you for your interest in EveryMind. Part of our screening process is to complete an online assessment for Hotline Training and Quality Assurance Manager.

Please click the following link to get started.