Post job

Explore jobs

Find specific jobs

Explore careers

Explore professions

Best companies

Explore companies

OverviewJobsSalary

Skills

What They DoEducationDemographicsJob DescriptionHow To HireBest CompaniesBest StatesBest CitiesJob OutlookEntry Level jobsFull Time jobs
zippia ai icon

Automatically apply for jobs with Zippia

Upload your resume to get started.

Training and quality assurance manager skills for your resume and career

Updated January 8, 2025
6 min read
Quoted experts
Dr. Timothy Edwards,
Jaunelle Celaire
Below we've compiled a list of the most critical training and quality assurance manager skills. We ranked the top skills for training and quality assurance managers based on the percentage of resumes they appeared on. For example, 14.6% of training and quality assurance manager resumes contained qa as a skill. Continue reading to find out what skills a training and quality assurance manager needs to be successful in the workplace.

15 training and quality assurance manager skills for your resume and career

1. QA

QA, or Quality Assurance is a procedure that entails all of the steps taken to avoid any errors in the manufacturing process or in the production of the goods that a company produces. It can also include ensuring the consistency of the services rendered. Quality assurance ensures that the quality of the service delivered to consumers meets or exceeds the promised expectations. This greatly aids in the prevention of any complications that might arise after the goods or services have been distributed. It makes sure that customers are satisfied.

Here's how training and quality assurance managers use qa:
  • Determine QA Specialist training delivery assignments.
  • Led the QA team in writing a score card that measured operational excellence as it relates to customer satisfaction.

2. Training Materials

Here's how training and quality assurance managers use training materials:
  • Develop training materials and directives for company Trainers and Quality Analysts, identify trends and implement corrective measures.
  • Developed and delivered quizzes on various training topics to accompany training materials.

3. Training Programs

Here's how training and quality assurance managers use training programs:
  • Implemented training laboratory equipped with production machinery in simulated work environment and developed basic and advanced job skills training programs.
  • Managed the development, oversight and implementation of training programs in Good Manufacturing Practices at SB Pharmaceutical facilities worldwide.

4. Management System

A management system is a set of policies, processes, and procedures taken by an organization or a business to ensure it can fulfill its tasks and achieve its objectives. A management system makes sure that the company excels financially and improves the user experience. The management system also takes care of the worker's and employees' needs and manages their workload and oversees their performance. Apart from interior matters of the company, a management system also deals with exterior matters like legislations, tax matters, and law issues.

Here's how training and quality assurance managers use management system:
  • Ensured dispositions of non-conforming products were carried out in accordance with approved Quality Management Systems procedures.
  • Measure training effectiveness with customized Learning Management System and dashboards.

5. Performance Improvement

Performance improvement means an overall improvement of a business process to accomplish and achieve enhancement of the efficiency of the function/process, and to make it more profitable and economical, while the stated goals or objectives are accurately achieved and in a cost and time-efficient manner. Performance improvements can occur at several levels, including the employee level, the team level, the department or unit level, and the organization as a whole.

Here's how training and quality assurance managers use performance improvement:
  • Created and administer training appropriate to the client and for team/individual performance improvements.
  • Provided feedback on call quality and makes recommendations for performance improvement as needed.

6. Quality Metrics

Here's how training and quality assurance managers use quality metrics:
  • Developed quality audits to provide quality metrics and support performance management.
  • Instituted quality metrics, with tracking and reporting across the development and support teams.

Choose from 10+ customizable training and quality assurance manager resume templates

Build a professional training and quality assurance manager resume in minutes. Our AI resume writing assistant will guide you through every step of the process, and you can choose from 10+ resume templates to create your training and quality assurance manager resume.

7. Process Improvement

Here's how training and quality assurance managers use process improvement:
  • Implemented quality assurance, training and process improvement systems.
  • Supported business goals through education and process improvement.

8. Training Sessions

Here's how training and quality assurance managers use training sessions:
  • Coordinated retraining sessions for representatives that demonstrated trends in potential problem areas, analyzing trends to improve productivity.
  • Supervised the development of a regular schedule of web delivered customer training sessions.

9. GMP

GMP stands for Good Manufacturing Practice. It is a system that ensures that all products like food, beverages, and medicinal drugs that are produced comply with the quality standards. It helps in minimizing the risks and hazards that cannot be eliminated after the testing of final products.

Here's how training and quality assurance managers use gmp:
  • Designed numerous training/qualification programs to support GMP compliance.
  • Reviewed and approved GMP and GLP job curricula assignments and modifications for employees.

10. Customer Complaints

Here's how training and quality assurance managers use customer complaints:
  • Investigated customer complaints, developed new product and engineering designs.
  • Managed client expectations and resolved escalated customer complaints.

11. ISO

Here's how training and quality assurance managers use iso:
  • Created training presentations and educated employees in ISO 9001 process procedures for a micro-electronics manufacturer.
  • Developed and maintained quality manual for ISO Certification.

12. Internal Audit

Internal audit is an evaluation process that ensures that a company's risk management, governing body, and other internal processes are running effectively. People who perform internal audits must be highly qualified, have experience, and knowledge to work accordingly with the international standards and the code of ethics.

Here's how training and quality assurance managers use internal audit:
  • Performed internal audits within the International Standards Organization Scope.
  • Performed Internal Audits of major functional departments.

13. Employee Training

Here's how training and quality assurance managers use employee training:
  • Facilitated Management/Employee training classes, seminars and meetings.
  • Created and maintained numerous databases to track employee training, SOP revisions, and employee evaluations using Microsoft Access and Excel.

14. Subject Matter Experts

Here's how training and quality assurance managers use subject matter experts:
  • Consult with subject matter experts for program content.
  • Forged relationships with subject matter experts, field leaders, and key personnel across the entire section.

15. HIPAA

Here's how training and quality assurance managers use hipaa:
  • Designed and implemented company wide training material for HIPAA (Privacy and Security) Compliance.
  • Developed mentoring process for employees falling below production standards Lead all HIPAA, Security Awareness, and Core Business compliance testing.
top-skills

What skills help Training And Quality Assurance Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on training and quality assurance manager resumes?

Dr. Timothy EdwardsDr. Timothy Edwards LinkedIn profile

Professor, Interim Director, University of Arkansas at Little Rock

Writing and research skills. Analytical and critical thinking skills. Technical skills such as web design, graphic design, audio and video production skills. Employers are interested in potential employees knowledge, intelligence and skills.

What training and quality assurance manager skills would you recommend for someone trying to advance their career?

Jaunelle Celaire

Chair, Professor of Voice, University of Alaska Fairbanks

Never stop learning! This may consist of going back to school, earning new certifications in your field of study, attending conferences and seminars, and making sure that your time management is always at its finest level of excellence.
Do you want to know more?
Read more about what experts have to say about training and quality assurance manager

List of training and quality assurance manager skills to add to your resume

Training and quality assurance manager skills

The most important skills for a training and quality assurance manager resume and required skills for a training and quality assurance manager to have include:

  • QA
  • Training Materials
  • Training Programs
  • Management System
  • Performance Improvement
  • Quality Metrics
  • Process Improvement
  • Training Sessions
  • GMP
  • Customer Complaints
  • ISO
  • Internal Audit
  • Employee Training
  • Subject Matter Experts
  • HIPAA
  • Sops
  • Training Courses
  • R
  • Quality Assurance Program
  • Customer Care
  • FDA
  • Performance Standards
  • Needs Assessment
  • Quality Standards
  • Training Classes
  • Calibration Sessions
  • Training Curriculum
  • Call Monitoring
  • PowerPoint
  • Training Modules
  • Training Manuals
  • On-The-Job Training
  • Customer Service
  • Course Content
  • Led Training
  • Call Center Management
  • HR
  • Staff Development
  • Product Knowledge
  • Medicare
  • CMS
  • Direct Reports
  • Call Centers
  • Professional Development
  • Sales
  • FDCPA
  • Call Handling

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

Browse business and financial jobs