Security Training Manager
Training Manager Job 51 miles from Burton
Founded in 1973, Inter-Con Security Systems, Inc. is a leading global security company, providing a full range of physical security services to government and commercial customers on four continents. Inter-Con specializes in providing customized security services to clients whose needs exceed the capabilities of traditional guard firms. Clients include the Departments of State, Justice, Homeland Security, Energy, and Defense, as well as Fortune 500 companies, major public utilities, and ultra-high net worth individuals.
Inter-Con employs over 35,000 security personnel world-wide, trained and managed by a team of professionals with unsurpassed military, law enforcement, and security experience. Inter-Con remains 100% family owned and managed and operates as the industry leader in the field of customized, high-requirement security solutions.
Inter-Con is Everywhere Security Matters.
Job Summary
As the Training Manager, you will be involved in curriculum development and training delivery of a variety of security topics in support of Inter-Con operations/contracts. You will present the instructional content for the topic area(s) as assigned by the Director or Vice President of Operations. You will conduct practical exercises in addition to classroom lectures/presentations. You may be required to conduct research and provide recommendations regarding the integration and application of security program policies. You may be required to provide analysis, recommendations, and assistance regarding new or existing security requirements.
You will maintain compliance with internal and external mandates as required. You will maintain compliance with Inter-Con requirements, as well as local, state, and federal authorities, entities, or other oversight/advisory boards regarding training and record-keeping. You will assist in the development of training manuals, multimedia visual aids and other educational materials as necessary.
Qualifications:
Excellent attention to detail, good record keeping and related administrative functions in support of company and state requirements.
Fluently read, speak, comprehend, and compose coherent written material in English.
General computer proficiency required to include experience with Excel, Word and Power Point.
Duty hours may vary and require work outside of the normal duty schedule to support training needs.
Will serve as a quality assurance monitor for the program by conducting regular inspections and targeted retraining for officers
May be required to travel to conduct training on a rotational basis.
Must be willing to work in a variety of environments to include indoor/outdoor shooting ranges, outdoor training facilities, etc.
Must be physically fit and able to lift 35 pounds.
Must meet requirements set forth by the Lautenberg Amendment.
Responsibilities:
Training program experience that includes but is not limited to:
Using a standard classroom instruction format supported by and developed by way of an academic “Instructional System (IS)” like format
The concept of a systemic approach to training based on obtaining an overall view of the learning process, further characterized by an orderly process for gathering and analyzing collective and individual performance requirements, and by the ability to respond to identified training needs
Demonstrable experience in the application of a systemic approach to ensure learning programs and required support materials are continually reviewed, evaluated, and developed in an effective and efficient manner to match the variety of needs in what can be a rapidly changing environment
Developing training programs, PPTs, syllabus, testing material, etc.
Knowledge and experience with different training delivery methods (OJT, Web-based, etc.) and types (technical, professional, team, safety, etc.).
Must be a certified instructor for CPR, AED, and Adult First Aid (certifications accepted include Red Cross, ASHA, etc.)
High School Diploma required; Bachelor's Degree in Law Enforcement, Criminal Justice, Police Science, Public Safety and/or related field is preferred. Instructional Design or Learning Development Certification a plus.
Minimum 5 years of experience in a training, education, instruction, professional development, military and/or police training administration environment or equivalent.
Must project a professional image and provide outstanding customer service, speak effectively to both large and small groups of people, demonstrate excellent listening skills and be able to prepare and conduct effective presentations.
Able to act quickly, decisively and tactfully to establish and meet deadlines with quality results and to simultaneously manage multiple tasks in an environment where change is a frequent occurrence; strong organizational, verbal and written communication skills required.
Able to cooperate and collaborate as a member of a team.
Physically able to perform activities to include running, jumping, defensive tactic movements/actions, firearms instruction.
Must be available to travel throughout the US for contract needs
Veterans
Inter-Con is passionate about hiring veterans. In fact, we've hired thousands of veterans over the years and plan to keep hiring as many as we can. If you are veteran in search of a rewarding career among a team that holds an affinity for those who served as well as values your success and growth within our organization, please take a moment to review our website for all our extensive opportunities. Visit ****************************** more information.
Inter-Con Security Systems, Inc. is an affirmative action employer who provides equal employment opportunities to minorities, females, veterans, and disabled individuals, as well as other protected groups.
Builder Development Manager
Training Manager Job 51 miles from Burton
Every professional wants to work for an industry leader. Now is your changes as Hearth & Home Technologies is hiring a Builder Development Manager located in Detroit, MI.
As a member of the Fireplace Business Unit Sales team, this role is focused on improving our position with assigned top national, regional and local builders through building strategic partnerships. This is a critical sales role that will lead in driving HHT fireplace placement with builders of all types in the local market. The Builder Development Manager will focus on increasing mix, unit growth, and share of national, regional and local builders while partnering with our channel partners in a defined market territory. This role is an expert in the new home construction industry and market in which they are assigned, to specifically improve fireplace specifications in assigned builder floorplans and model homes.
What you will do:
Establish strong working relationships with the following partners to bridge the gap between fireplace growth strategy and regional and local market specification and installation execution:
The National Account team to better understand account strategy, contracts, and agreements.
Regional, divisional and local builder decision makers and influencers as assigned to “pull specifications.”
Local Fireside Hearth & Home (FHH) and channel partners to assist “pushing” these specifications to them for final quotes and closing the sale.
Drive unit growth, mix, and share of defined national, regional and local builders in assigned market.
Conduct annual Key Account Business Reviews (KABR) with all assigned builders.
Work with the in-market decision makers of builders and influencers to include a fireplace specification in upcoming community floorplans and model homes.
Be the new home construction, industry, and market expert:
Analyze market trends to assess optimal fireplace product mix, options and upgrade pricing by homebuyer type within each account.
Educate internal and builder decision makers and influencers on new home construction industry and hearth trends in market.
Educate market-based sales and design center staff on how to properly sell hearth category to homebuyers to maximize sell through of product options / upgrades.
Identify, establish and improve relationships, and execute consistent contact with all key influencers within assigned accounts.
Recommend hearth offering that is “Right Fireplace for Right Home” and differentiates builder's design while maximizing profit and minimizing complexity.
Recommend option and upgrade selection with recommended resale pricing to create Profit Propositions for all assigned builders.
Minimum Qualifications:
Bachelor's degree in business administration, marketing, or related field or equivalent combination of education and experience
5 or more years of successful experience in sales or design within residential construction, preferably with production builders
Demonstrated experience with group facilitation / training others on features and benefits of products
Skilled at establishing and maintaining relationships and selling to all levels within an organization
Ability to work with/through and influence FHH, channel partners, and assigned sales representatives
Demonstrated ability to interact and understand what motivates each high level and cross functional builder personnel (Division Presidents, Sales Manager, Procurement, Architecture, Model Sales Agents, etc.) and ongoing relationship development and influence
Ability to deeply understand market dynamics and be the market expert
Ability to be recognized as strong consultant and long-term advisor to the builder community via designing compelling messaging and influencing the specification/sale
Strong verbal and written communication skills including excellent presentation skills
Experience managing sales calls and utilizing effective tools in sales process
Experience using CRM (Salesforce.com)
Proficient with MS Office products (PowerPoint, Excel, Word, etc.)
About Hearth & Home Technologies
Hearth & Home Technologies (HHT) is the Residential Building Products division of HNI Corporation (NYSE: HNI). We are the world's leading developer, manufacturer, distributor and installer of hearth products. Our products include a wide variety of gas, electric, wood burning fireplaces, inserts, stoves, fire tables, fire pits and accessories.
HHT carries the industry's best and most recognized brands, including: Heat & Glo, Stellar by Heat & Glo, Heatilator , SimpliFire, Majestic, Monessen, Forge & Flame (Harman™, Vermont Castings, Quadra-Fire ), and Fireside Hearth & Home retail stores and builder design centers. Lakeville, Minnesota is our home, but we have locations throughout the United States. Our driving passion surrounds the pillars of bringing warmth, comfort, and peace of mind to the places people live and gather!
Training Manager
Training Manager Job 30 miles from Burton
Job Description
Training Manager
Reports to: Chief HR Officer
Job Summary: The Training Manager oversees training programs that enhance the skills and knowledge of Mersino employees. The role requires a strategic thinker with a passion for fostering employee growth and ensuring that training initiatives align with organizational goals.
Responsibilities:
Lead, coach and develop a high performing training team
Instructural design experience
Organized, engagement with team
Coordinate and structure onboarding and appropriate learning paths for new hires
Work with Subject Matter Experts (SMEs) to structure training programs for career progression
Work across departments to ensure that training developed by the organization meets the needs of each function and is aligned with the goals of the business
Evaluate individual and organizational performance to make sure training (including content and materials) is meeting business needs and improving performance
Identify training needs by consulting with stakeholders and using needs assessments
Keep training materials and programs current, accurate and effective
Manage training compliance
Track onboarding, technical training and in-person training
Create, develop and deliver training solutions
Select and manage resources, including working with both internal employees and training vendors to develop and deliver training
Manage technologies (including LMS of Absorb and Authoring Tool with iSpring) and technical personnel required to develop, manage and deliver training
Maintain familiarity with company resources and structure to provide guidance as a resource
Research emerging training supplies, technologies/software, and materials that can enhance training while providing value to employees
Identify future training needs and create curriculum to facilitate
Lead programs to assist employees with transitions due to technological changes, acquisitions and mergers
Set up leadership development programs
Resolve problems and tailor training programs as necessary
Requirements:
Experience with authoring tools (preferred iSpring)
Construction, Manufacturing (PUMPS) or Mechanical background a MUST!!!
System Administrative experience with Learning Management Systems (Absorb preferred)
High level of experience with Microsoft Office (specifically PowerPoint and Excel)
Knowledge of learning and development best practices
A proven track record of training program development and management
Excellent leadership skills
Concise written and oral communication skills
Bachelor’s degree in education, human resources, or a related discipline or equivalent experience
Qualifications:
5+ years of relevant experience in training or organizational development
Proven experience identifying, creating, and rolling successful programs that help to drive the business forward.
Strong Excel, PowerPoint, Word, SharePoint, and LMS systems
Experience in ODOO preferred but not required
Knowledge in the construction industry or other applicable industry
Experience in facilitation for both online and in person training
Certification to train Situation Leadership, MBTI or other Leadership courses
PHR, SPHR or other HR certification preferred
Disclaimer:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time as needed.
Mersino is an Equal Opportunity Employer/Veterans/Disabled
Manager in Training
Training Manager Job 7 miles from Burton
Job DescriptionPerks and Benefits:
Flexible Schedules
Competitive Pay
Available Overtime
Advancement Opportunities
Chicken Shack is known in the Metro Detroit area as a family-owned restaurant that has been around for over 65 years. We serve fresh, hot food to the community. We train employees to be efficient and work in a caring environment. Chicken Shack is very flexible with schedules, whether you need personal time off, attend school, or even have another job. We are passionate about our employees, customers, and our products.
Job Summary:
We are looking for friendly individuals with the ambition to succeed. We provide training in all positions to get you on the path to a rewarding career. Whether you have experience in the food industry or not, we're always looking for motivated individuals to join our team!
Responsibilities:
Learning our menu
Following all cooking procedures
Assuring all products go out promptly and correctly.
Qualifications:
Must be over the age of 18 years old.
Must be able to work in the United States.
Must have a form of transportation to and from work.
If you're looking for a fun and exciting job and have a passion for customer service and great food, we encourage you to apply.
Manager in Training
Training Manager Job 47 miles from Burton
Job DescriptionBenefits/Perks
Flexible Schedules
Competitive Pay
Available Overtime
Advancement Opportunities
Chicken Shack is known in the Metro Detroit area as a family-owned restaurant that has been around for over 65 years. Serving fresh hot food to the community. At Chicken Shack, you learn skills that become useful in other careers. We train how to be efficient, fast, and work in a caring environment. Chicken Shack is very flexible with schedules whether you need personal time off or if you are attending school or even have another job. We are passionate about our employees, customers, and our product.
Job Summary
We are looking for friendly individuals with the ambition to succeed. We provide training in all positions to get you on the path to a rewarding career. We are all about teamwork! Whether you have experience in the food industry or no experience at all, we're always looking for motivated individuals to join our team! Discover what is right for you and have fun while doing it. We offer very flexible schedules. We understand the importance of personal time! If you are interested in a position that rewards your commitment, then we want you to become part of our Shack family!
Responsibilities
Learning our menu
Learning cooking times and procedures
Following all cooking procedures
Assuring all products go out in a timely manner and correctly.
Qualifications
Must be over the age of 18 years old.
Must be able to work in the United States.
Must have some sort of transportation to and from work.
General Manager
Training Manager Job 47 miles from Burton
General Manager Community Choice Financial Family of Brand
As a results-driven General Manager, you will oversee the success of your store and team by setting the bar high for performance and customer service. You will provide ongoing coaching and training to your team to reach Company objectives, increase revenue, and further develop their skills while demonstrating your leadership. Reporting to the District Director of Operations, you will oversee marketing efforts for your location, champion store security and loss prevention, help enforce adherence to quality standards, and review all transactions to create an environment that fosters growth and innovation.
Responsibilities:
Coach, lead, and develop all store employees to obtain new business and increase store growth by demonstrating knowledge of and training on systems, Company standards, account management, recovery (collections), job duties, and performance reports.
Lead the charge and set the example for all store employees to identify local marketing strategies, use business-to-business partnership opportunities, obtain referrals, host and participate in community and in-store events to steer growth and build revenue.
Enforce adherence to quality standards, procedures, and local and state laws and regulations. Audit loan/pawn agreements and transactions to ensure staff accordance with procedures and practices. Participate in audits and compliance reviews as directed by the corporate office or District Manager.
Supervise and maintain office security including cash management and loss prevention by verifying and documenting cash overages/shortages, vault, inventory, deposits, and expenses. Conduct proper opening and closing procedures.
Examine, evaluate, and process loan/pawn applications and all relevant transactions, and assess risk within established limits.
Participate in the selection, review, hiring, and retention of new employees.
Develop work schedules in accordance with budget, workloads, and store needs. Ensure store is staffed for optimal performance.
Handle complex customer situations that arise with integrity and professionalism.
Monitor and maintain internal and external store appearance and address basic facilities needs, including scheduling maintenance services. This includes overseeing store planogram and ensuring seasonal and/or promotional marketing material are displayed properly.
Work efficiently in a rapidly changing and fast-paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards.
Utilize strong interpersonal skills to communicate and interact with customers and Team Members at all levels.
Ability to maintain a full-time work schedule with regular in-person attendance, including some weekend hours, is required for this position. A full-time work schedule for this position includes, at a minimum, 40-hours per week*.
*Store hours, schedules, and/or the minimum number of hours required for this position may be subject to change by brand entity and at the sole discretion of the Company. Speak with your recruiter for the most up-to-date hourly requirements.
Qualifications:
High School Diploma or equivalent required
Minimum two years of experience and proven success in a supervisory or leadership role in retail, financial, service, or related industries
Excellent verbal and written communication skills
Ability to work phone, Point of Sale, Microsoft Office, and other systems
Valid driver's license, auto insurance, and personal vehicle to use throughout the workday (mileage compensated)
Must be at least 18 years of age (19 in Alabama)
Background check required (subject to applicable law)
Ability to meet the physical demands of this position, which frequently include: the ability to remain in a stationary position, including standing up to 90% of the time, the ability to move and transport up to 25 pounds, the ability to move about inside and outside of the store, and the operation of mechanical controls, such as a keyboard.
Preferred Qualifications and Skills
Associate degree or higher
Experience in check cashing, document verification, money order processing
Bilingual English/Spanish is a plus and may be required for certain locations
What We Offer:
Our Benefits Include**:
A comprehensive new hire training program
Access to a robust learning management system, full of e-learning modules and training programs to help boost your professional and personal development
Performance based career advancement
Educational Reimbursement Program (up to $5,000 per 12-month period, then up to $10,000 per 12-month period after five years with the Company) for select programs, courses, and certifications. Terms and conditions apply.
Multiple coverage choices for medical insurance, all include free telemedicine and medical spending account (HSA/FSA) options
Traditional 401(k) and Roth 401(k) Retirement plan with a generous Company match program
Company-Sponsored Life and AD&D Insurance
Voluntary benefits, including dental, vision, short-term and long-term disability plans, accident, critical illness, hospital confinement insurance, and even pet insurance
Paid Time Off
(Accrue 12 days per calendar year plus additional days for each year of service after the first year of employment)
Diverse Culture and Inclusive Environment
A relaxed, business casual dress code that includes jeans and sneakers!
**Based on current benefit offering, which is subject to change with or without notice. Certain benefits are subject to the terms and conditions of the governing plan documents which should be consulted for additional details and eligibility requirements.
About Us
Since 1987, it has been our mission to provide rave-worthy customer experiences to everyone who comes through our doors or visits the CheckSmart website. As an established financial services provider, we offer Loans, Money Orders, Wire Transfers, Green Dot Visa Debit Cards, Gift Card Buy Back, and Check Cashing throughout KY, IN, MI, and OH. We're steadfast in our commitment to help people across the country get access to the short-term financial services they need when they need it most.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position.
Important: The Community Choice Financial Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the *****************, @titlemax.com, or @titlemax.biz. In-store positions are in-person only.
The Community Choice Financial Family of Brands is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal-opportunity employer.
Manager in Training (MIT) - Brighton, MI
Training Manager Job 35 miles from Burton
The Manager in Training is a positive, high-energy, customer-focused position and is responsible for the overall operations of a fast-paced tire and automotive service facility. You are provided with the opportunity to grow as an individual and team member in the tire and automotive industry.
Job Details:
What you'll do:
Belle Tire Brand Ambassador, leading local efforts to drive brand recognition and ensure Belle Tire's culture is reinforced throughout the store.
Build customer relationships
Assess customers' needs and provide Belle Tire solutions according to their needs
Follow Belle Tire's Sales Process
Manage a cash drawer; cash customers out and maintain daily cash reconciliation
Direct the workflow in the service department
Meet and exceed defined goals and objectives
Handle day to day paperwork involved with retail operations
Open and Close the store as a part of key holder duties
Coach, manage and develop store employees
Write store schedule for all employees
Assist in hiring, interviewing and employee relations concerns
Understand and analyze store profit & loss statement
Inventory management
Facility management
Clean shop, showroom, restrooms
Work well in a team environment with a positive attitude
Do the right thing for the customers, employees, and vendors
Continuous thinking and sharing of ideas to improve Belle Tire
Other duties as assigned by manager
Requirements:
18 years of age
Valid drivers' license
High School Diploma/GED is required
3+ years Management experience in a retail and/or auto service environment high preferred.
Ability to communicate clearly and professionally with co-workers, management and customers.
Ability to lift an object weighing up to 75 pounds
Varying work hours, Mon-Sat, some overtime may be required. Workshop environment, with heavy physical requirements and long periods of standing.
Job Benefits:
Company contributions to 401k
Product and service discounts
Flexible paid time off
Competitive health insurance for eligible employees
Opportunities for career advancement with an outstanding family company
About Us:
Belle Tire was established over 100 years ago with the belief that customer satisfaction must always be the bottom line.
As a family owned company with over 140 retail locations and over 2,500 employees in Michigan, Indiana, Illinois and Ohio, we give our neighbors peace of mind and trust that we will get them back on the road fast and affordably. Belle Tire provides tire and automotive services including shocks and struts, oil changes, brakes, batteries, auto glass and more with an in-store experience that far exceeds a traditional garage.
Belle Tire is an equal opportunity employer. At Belle Tire we are committed to treating all applicants and employees fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, religion, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.
Training Coordinator
Training Manager Job 34 miles from Burton
This position requires professional daily interface with customers requesting training information, including course advisement, pricing and scheduling of standard and custom classes. This position will support the Training Department instructors, management and internal sales for training requests. Work is typically conducted via LMS, ERP, telephone and emails, and requires reporting to work onsite on a regularly scheduled basis.
Compensation:
$23/hr to $26/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.
Caregiver Training Coordinator
Training Manager Job 33 miles from Burton
Job DescriptionBenefits:
Bonus based on performance
Competitive salary
Health insurance
Opportunity for advancement
Paid time off
Training & development
Vision insurance
Wellness resources
Caregiver Training Coordinator
Location: Howell/Brighton Territory- Must be willing to also help in the Lansing area as needed
Employment Type: Salaried, Full-Time (Approx. 20 hours/week caregiving, plus additional responsibilities).
Reports To: Care Coordinator & Scheduler
About the Role
Join our compassionate team as a Lead Caregiver Trainer & Office Assistant, a dynamic position that blends caregiver training, office administration, and on-call coordination. This role is ideal for someone who thrives on variety, enjoys mentoring others, and is committed to providing exceptional client care.
Youll work closely with caregivers, clients, and the office team to ensure seamless operations, particularly during evenings, weekends, and on-call rotations. With responsibilities spanning from training and supervising caregivers to supporting client needs, this role is vital in upholding our high-quality standards.
Key Responsibilities
Caregiver Training & Support
Lead engaging caregiver training sessions (23 hours) for new hires at their first shift.
Conduct onboarding meet-and-greets for new caregivers, fostering strong team connections.
Provide ongoing support to ensure caregivers deliver exceptional service.
Develop, update, and manage training resources.
Office Administration
Answer phones during evening and weekend shifts.
Perform administrative tasks including scheduling, data entry, and auditing compliance files.
Conduct supervisory visits and maintain accurate client records.
Use WellSky software proficiently for scheduling and data management.
Act as the bridge between caregivers, clients, and the office team.
On-Call & Scheduling Coordination
Respond promptly to after-hours client and caregiver inquiries or emergencies.
Collaborate with on-call managers to resolve scheduling challenges.
Client Interaction
Handle new client inquiries, follow-ups, and service coordination.
Ensure top-notch customer service by addressing client needs effectively.
Regional Coverage
Serve both the Lansing and Brighton territories as needed.
What Were Looking For
Essential Skills & Experience
Background in caregiving, training, and administrative roles preferred.
Strong communication and relationship-building skills.
Ability to manage multiple priorities in a fast-paced environment.
Tech-savvy: Proficient in Microsoft Office and scheduling software.
Personal Attributes
Compassionate, patient, and service-oriented.
Flexible schedule with evening, weekend, and on-call availability.
Reliable transportation and willingness to travel as needed to ensure clients are receiving the care they need.
What We Offer
A unique blend of caregiving and administrative work.
Opportunities to mentor and develop a caregiving team.
Supportive, team-focused work environment.
Flexible scheduling and competitive salary.
Bonuses after 90 days
Benefits such as health, dental, and vision insurance.
How to Apply
Interested in joining our team? Apply today! We have just one position for this unique opportunity to help you advance in your caregiving role.
Dr. Deborah Moerland- Owner
Assistant Manager in Training (Roseville, MI)
Training Manager Job 49 miles from Burton
26340 Gratiot Ave., Roseville, Michigan 48066
Service, Passion, Respect, Integrity, Teamwork and Excellence
The Assistant Manager in Training is responsible for training and developing in store operations in order to prepare the individual to promote into an Assistant Manager position within an assigned store.
Essential Training & Development
(Learn & Execute the Following Essential Duties)
Essential Duties and Responsibilities
Customer Service
Provide positive representation of Great Lakes Ace Hardware.
Proactively assist customers in solving problems.
Greet customers entering and throughout the store. Thank customers when finished and when they are leaving the store.
Provide a friendly, outgoing demeanor, work well with customers as well as associates.
Ensure all calls and pages are answered promptly, courteously, and effectively.
Handle customer complaints. Work to resolve problems with the customer and have Great Lakes's best interest taken into consideration.
Possess excellent product knowledge and knowledge of store layout and location of products.
Store Operations
Ensure a positive, professional, and safe work environment for all associates.
Supervise the “general operations” of the entire store.
Responsible for opening and closing the store.
Assist with the implementation of Store Support Center programs.
Ensure successful Loss Prevention, Safety and Internal Audits.
Work with General Manager and Assistant Manager on all aspects of running the store.
Participate in weekly management staff meetings.
Communicate issues to the appropriate Store Support Center department with General Manager approval.
Assist with special projects within the district as set forth by the District Manager.
Implement new Standard Operating Procedures into store execution.
Oversee and assist with daily maintenance, orderliness and cleanliness of the sales floor, stock room and outdoor merchandise areas.
Assist with oversight of cashiering function in store operations.
Assist to ensure that weekly price changes and label updates are completed timely and accurately.
Oversee all cashiering functions including training, maintenance, audits, and reports.
Manage and direct preventative maintenance and repairs in order to maximize and protect all physical assets (i.e., building, fixtures, and equipment).
Visit competition to be familiar with what they are doing.
Perform all other duties as assigned.
Inventory and Merchandising
Ensure forklift operations and receiving is completed in a safe and efficient way.
Oversee receiving, checking in and stocking of merchandise for the store is being done completely.
Responsible for maintenance of back stock levels.
Oversee and ensure that cycle counts and negative on hand reports are completed timely and accurately.
Oversee and ensure receiving, checking in and stocking of merchandise adheres to best practices and Standard Operating Procedures.
Manage ordering and maintaining desirable product inventory levels to ensure store profitability.
Oversee merchandise resets throughout the store.
Oversee all signage is current in the store.
Present a clean and orderly sales floor, including end caps and promotional and incremental merchandising.
Hiring and Training of Associates
Assist in training of all associates.
Actively recruit and promote the advancement of Greatlakes associates.
Assist in hiring, training, scheduling, reviewing, rewarding, and coaching Sales Associates and Department Specialists with the approval of the General Manager.
Leadership
Manage all aspects of store operations in the absence of the General Manager.
Lead by example; be approachable by all associates and customers.
Participate in store meetings.
Communicate any merchandising, cost control or sales idea to the General Manager for follow up.
Prepare and challenge yourself for future advancement.
Other Essential Requirements
Ability to exhibit and incorporate our Core Values into daily decisions and interactions with others:
SERVICE - Amaze our customers, our associates, and our communities by delivering on our helpful promise.
PASSION - Showing our love for the work we do, our customers, and our associates.
RESPECT - A humble appreciation that a diverse and inclusive workplace makes us a stronger and better company and that every person is unique and valued.
INTEGRITY - An authentic commitment to moral and ethical behavior.
TEAMWORK - Together we can achieve extraordinary things.
EXCELLENCE- A disciplined approach to achieve outstanding results through continuous improvement.
Minimum Skills, Requirements and Qualifications
High School or GED equivalent.
Previous retail management experience preferred. Hardware experience preferred.
Standing, walking, lifting (up to 25lbs) and climbing.
HP22
Compensation Details:
$17.58 - $24 per hour
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Equal Opportunity Employer
Great Lakes Ace Hardware is committed to a policy of promoting equal employment opportunities. The company recognizes the importance of diversity and leveraging the skills and talents of all people to the mutual advantage of each individual and the organization. The company is committed to the prevention of employment discrimination related to race, religion, color, sex (including sexual harassment), gender identity, national origin, age, marital status, disability and military or veteran status, sexual orientation or any other action covered by federal or applicable state/local laws.
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General Manager
Training Manager Job 47 miles from Burton
Duties and Responsibilities:
Responsible for the administering of all Safety Programs and best practices.Actively supports AGM, and is also responsible for the local success of the DC Safety Committee program and incident reporting communication.
Responsible for all warehouse operations and facilities
Responsible for inventory and asset accountability and value
Plan, organize, direct and control general operations within the distribution center
Set up tools and resources for achieving Key Performance Indicators (KPI) metrics
Oversee inventory control, shipping, and receiving operations to achieve performance goals and low damage levels
Direct and promote training, team building and communication
Determine staffing needs.
Direct and oversee DC security and incident reporting protocol and safety programs.
Direct and oversee all aspects of employee relations, including performance reviews and disciplinary issues, conducting performance reviews for GM's direct reports and assuring OM, supervisors are conducting periodic reviews for their reports.
Direct and oversee physical facility maintenance to provide a clean and safe working environment
Plan and oversee correct equipment capacity for effective warehouse results.
Oversee and enforce maintenance program for lift truck fleet.
Direct and oversee warehouse supplies cost and required inventory levels to ensure smooth operation
Report daily operational topics to Regional Operations Manager
Oversees aspects of finance, assuring corporate accounting, budgeting and ensures purchasing procedures are implemented and controlled seeking our best pricing and structure.
Direct and oversee development and maintenance of Standard Operating Procedures (SOP)
Report KPI performance, accuracy, timing and damage results vs. standards.
Coordinate and oversee employee training and development
Promote open environment for employee feedback and suggestions for process improvement
Research and verify root cause of charges for OSD
Requirements
Minimum 4-5 years supervisory experience in distribution or manufacturing environment.
Bilingual in Korean and English is required
High School Diploma or GED; BS/BA Degree preferred
Proven success in maintaining quality, service, and client relationships in a high-paced setting.
Experience working in team oriented, multi-shift environment.
Proven competencies in MS Excel, Word, and Outlook.
Experience with WMS, LEAN/Six Sigma, inventory management, project leadership, and team building is preferred.
Ability to communicate logically, persuasively, and accurately, both orally and in writing.
Ability to communicate on a one-to-one basis and before groups to obtain or provide information.
Ability to work independently and complete assignments from minimal information or under general instructions.
Ability to work under pressure of time and conflicting demands.
Ability to develop and maintain effective working relationships with co-workers, supervisors, others.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand sometimes in excess of 7 hours and use hands to handle or feel. The employee is frequently required to walk; reach with hands and arms and talk or hear. The employee is occasionally required to sit; climb or balance and stoop, kneel, crouch, or crawl. The employee may periodically lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
A large percentage of work time is spent in a warehouse where temperatures are hot or cold (seasonally) and noise level can be moderate to high.
GM Robot Engineer
Training Manager Job 51 miles from Burton
Job DescriptionGM Robotics Engineer is a technical role involving setting up/programming/diagnosing robots with vision. Requires a minimum of 4 years of experience and advanced technical knowledge backed by certifications. This position requires skills in programming, troubleshooting, machine vision/tooling, industrial electronics, and most importantly professionalism. GM GRS certificate is required.
Position Notes:
Technical savvy individual who can work alone and in a team environment.
Ability to work offline in Roboguide.
This position will require candidates to work overtime & be open to days/nights.
The ability to communicate. (Written & Oral)
Submit proper paperwork. (Timesheet & Log)
Reliable transportation is a must.
Open to travel.
Candidates will have at least 2 years of experience.
This position requires the employee to move in and around tooling, stand for long periods of time and climb ladders.
Must be able to lift at least 25 lbs.
Position Criteria:
GRS Certification is required
Vision experience is required
Robot mastering, TCP verification, & payload setup
Downloading OLP’s
Communication set up with the PLC and any peripheral equipment (Profinet/Ethernet/DeviceNet)
Robot I/O Configuration
Reduce cycle time & constant improvement
Robot zone setup and dress pack adjustment
Experience with Pedestal Applications with Material Handlers, MIG, Spot, Sealing/Dispensing, Stud, Riveting, Flow Drills, Clinch Guns, Pedestal Applications with Material Handlers
Ability to use Microsoft Office
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GM Certified Robotics Engineer
Training Manager Job 51 miles from Burton
Job Description
GM CERTIFIED ROBOTICS ENGINEER
Robotics Engineer at is a technical hands-on position involving setting-up/programming/diagnosing robots requiring minimum of 4 years’ experience and advance technical knowledge and certifications. This position requires advanced skills in programming, fieldbus, industrial electronics, machine tooling, joining, process engineering, leadership, and professionalism. Letters of reference and list of past projects are required. This position requires a GM GRS certificate and Fanuc DCS safety certification.
Position Notes:
self-motivated and technically savvy individual who can work alone as well as in a team environment to apply for this position.
This position will require candidates to work overtime, possible day or nights as well as weekends and holidays due to the nature of the manufacturing industry.
The ability to communicate, both written and orally in the work environment is a must.
Submit proper customer and Staff Heads paperwork required for billing as required.
Ability to effectively utilize Microsoft Office applications.
Must adhere to all Staff Heads policies and procedures.
Reliable transportation a must.
Extensive travel is possible depending on the type of job the programmer is assigned to.
Preferred candidates will have at least 5 years of experience in the field of robotics.
Ability to Load Offline Programs and make adjustments as necessary.
Please note performing the duties of this position requires the employee to move in and around tooling, stand for long periods of time as well as climbing ladders regularly.
The applicant will be required, as needed, to load parts into tools, they must be able to lift at least 25lbs.
Any physical restrictions must be communicated during the application process so that appropriate accommodations can be addressed.
Position Criteria:
GRS Certification required.
Ability to support, manage and mentor a small team of robot programmers
Downloading OLP’s (Offline Programs)
Communication set up with the PLC and any peripheral equipment (Devicenet/Ethernet/Profinet)
Robot zone setup and dress pack adjustment
Robot I/O Configuration
Robot Mastering, TCP verification, and Payload setup
Auto Debug with PLC and troubleshooting
Cycle time reduction and throughput improvement
Experience with Spot, Sealing/Dispensing, Stud, MIG, Riveting, Flow Drills, Clinch Guns, and all associated Pedestal Applications with Material Handlers.
Experience with Vision is a plus
Ability to use Microsoft 365 environment.
Ability to complete all daily or weekly required items to process hours/expenses both on a daily or weekly basis, depending on job requirements.
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GM and Food (General Merchandise, Closing, Fulfillment, Inbound, Food and Beverage , Starbucks) (T1465)
Training Manager Job 38 miles from Burton
Starting Hourly Rate / Salario por Hora Inicial: $16.00 USD per hour
As a Fortune 50 company with more than 400,000 team members worldwide, Target is an iconic brand and one of America's leading retailers.
Working at Target means the opportunity to help all families discover the joy of everyday life. Caring for our communities is woven into who we are, and we invest in the places we collectively live, work and play. We prioritize relationships, fuel and develop talent by creating growth opportunities, and succeed as one Target team. At our core, our purpose is ingrained in who we are, what we value, and how we work. It's how we care, grow, and win together.
ALL ABOUT GENERAL MERCHANDISE
Experts of operations, process and efficiency who enable a consistent experience for our guests by ensuring product is set, in-stock, accurately priced and signed on the sales floor. The General Merchandise and Food Sales team leads inbound, outbound, replenishment, inventory accuracy, presentation, pricing and promotional signing processes for all General Merchandise (GM) areas of the store. This team leads Food & Beverage and Food Service, providing a fresh and food safe experience. Experts enable efficient delivery to our guests by owning pick, pack and ship fulfillment work.
At Target, we believe in our team members having meaningful experiences that help them build and develop skills for a career. The role of a General Merchandise Expert can provide you with the:
Knowledge of guest service fundamentals and experience supporting a guest first culture across the store
Experience in retail business fundamentals including: department sales trends, inventory management, and process efficiency and improvement
Experience executing daily/weekly workload to support business priorities and deliver on sales goals
As a General Merchandise Expert, no two days are ever the same, but a typical day will most likely include the following responsibilities:
Create a welcoming experience by authentically greeting all guests
Observe to quickly understand whether a guest needs assistance or wants to interact. Follow body language and verbal clues to tailor your approach
Engage with guests in a genuine way, which include asking questions to better understand their specific needs
Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience
Thank the guest in a genuine way and let them know we're happy they chose to shop at Target
Be knowledgeable of GM areas to ensure sales floor is zoned, in stock and accurately signed and priced for guests
Acknowledge guests as you complete workload with minimal guest disruption; partner with leadership to prioritize daily workload based on business and guest needs
Ensure regular and promotional signing is set accurately for GM categories and be knowledgeable of products in the ad
Execute inbound, replenishment, backroom and signing processes for GM areas
Execute processes including pricing, presentation sets, and inventory accuracy as directed by your leader for all areas
Understand how operational procedures, like planogram (POG) ties, product capacities and salesfloor quantities impact shortage, profitability, in store replenishment and inventory accuracy
Operate power equipment only if certified
Follow processes accurately with attention to detail, monitor own progress
Demonstrate a culture of ethical conduct, safety and compliance
Work in a safe manner at all times to benefit yourself and others; identify and correct hazards; comply with all safety policies and best practices
Support guest services such as back-up cashier, and digital fulfillment processes and maintain compliance culture while executing those duties, such as federal, state, and local adult beverage laws
All other duties based on business needs
WHAT WE ARE LOOKING FOR
We might be a great match if:
Working in a fun and energetic environment makes you excited…. We work efficiently and as a team to deliver for our guests
Providing service to our guests that makes them say I LOVE TARGET! excites you…. That's why we love working at Target
Stocking, Setting and Selling Target products sounds like your thing… That's the core of what we do
You aren't looking for Monday thru Friday job where you are at a computer all day… We are busy all day (especially on the weekends), making it easy for the guest to feel welcomed, inspired and rewarded
The good news is that we have some amazing training that will help teach you everything you need to know to be a General Merchandise Expert. But, there are a few skills you should have from the get-go:
Welcoming and helpful attitude toward guests and other team members
Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed
Work both independently and with a team
Resolve guest questions quickly on the spot
Attention to detail and follow a multi-step processes
Capability to remain focused and composed in a fast-paced environment and accomplish multiple tasks within established timeframes
We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:
Accurately handle cash register operations as needed
Climb up and down ladders
Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 44 pounds
Flexible work schedule (e.g., nights, weekends and holidays) reliable and prompt attendance necessary
Capable of working in and exposure to varying temperatures, humidity, and other elements while performing certain job duties including but not limited to Drive-Up, carryout, etc.
Ability to remain mobile for the duration of a scheduled shift (shift length may vary)
Find competitive benefits from financial and education to well-being and beyond at **********************************************
Americans with Disabilities Act (ADA)
Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws. If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at ************** for additional information.Applications for this role are accepted on an ongoing basis and there is no application deadline. Las solicitudes para este puesto se aceptan de forma continua y no hay fecha límite de solicitud.
General Manager
Training Manager Job 30 miles from Burton
Full-time $55000 - 60000 per year
As a General Manager, you will be the leader of your restaurant's Success! You will lead your Restaurant Management Team and Team Members through performance, engagement, and training initiatives. Great hiring, training, and retention are key to reach sales and profit goals. You will be responsible for ensuring your restaurant is delivering top result
You know the business and have at least one year of experience as a general manager within arestaurant or retail.
You inspire smiles, are familiar with and have impressive examples of providing exceptional customer service, and will uphold Company Core Values.
You're humble and ready to learn about what makes Arby's different. You're not afraid to jump in and help your team and lead them to the next level. Their success is your success.
Benefits:
Competitive salary
Opportunity to earn quarterly bonuses
Free Meals
Advancement opportunities
Responsibilities:
General Managers are responsible for all aspects of the operation
You will be tasked with hiring, scheduling and training
You will be expected to understand and manage cash and food controls
Our General Managers are expected to work alongside their teams
Requirements:
Minimum of 2+ year in foodservice management and a Serve Safe Certification is a plus (training may be provided to the right candidate to get certified)
Applicants should have strong communication skills and ability to manage multiple tasks
Applicant should have experience with inventory, cost controls and cash handling.
Applicants should be ready and willing to do all interviewing, hiring and terminations
Applicants will be expected to run the store as if it was their own business with an eye to the bottom line
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Store Manager
Training Manager Job 47 miles from Burton
The ideal candidate has a passion for food and beverage, a genuine ability to connect with guests and staff alike, and brings the core value of 'TEAM' to the restaurant. A natural leader, you are responsible for maintaining the highest levels of hospitality while leading service on the floor.
Responsibilities
Supervise day-to-day activities and assist in the food and beverage outlets
Create innovative programs and promotions that drive revenue through increased guest patronage
Aid in all financial budgeting operations to maximize profitability
Qualifications
At least 1-2 years' of full-service restaurant management
Flexibility in working hours and a willingness to cover shifts as needed
Ability to multi-task, organize, and prioritize work
Manager In Training
Training Manager Job 43 miles from Burton
MANAGER IN TRAINING JOB DESCRIPTION: Orangetheory Fitness is a trendsetting franchise fitness organization with over 1,200 locations open in the United States. We are currently seeking qualified Managers in Training that are keen on driving sales and service excellence for our professional group fitness training facilities in Michigan.
As a Manager in Training, you will be responsible for providing leadership and daily direction to the sales teams in our facilities and supporting the Studio Manager in day to day studio operations. This critical position must have a solid understanding of sales and operational excellence. As a leader for the sales function, the Manager in Training must help increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle.
**This position is meant to train the successful applicant in all things management within our company in order to progress to Studio Manager.
**Timeline of Manager in Training period is dependent on applicant. Will be given pay raises upon successful performance reviews.
MANAGER IN TRAINING ESSENTIAL DUTIES & RESPONSIBILITIES:
Ensure that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries (general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning
Establish and maintain an effective referral program
Maintain accurate records using established OTF sales systems
Lead OTF studio previews with prospects and/or fitness program holders; follow up and follow through activities with all prospective clients
Greet members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
Maintain an organized and clean lobby/front desk area by accurately following the daily studio cleaning checklist (pre/during/post) shift activities
Provide and maintain the highest level of customer service by responding immediately to member requests, inquiries and concerns
Proper onboarding of all OTF clients through the use of Client Intake Forms and FP Agreements
Work closely with Fitness Team to ensure that processes are fulfilled
Responsible for attending and participating in all relative OTF training programs
Assist the Studio Manager in coordinating initial and ongoing sales drivers (pre-sale events, studio events, outreach)
Compliance and adherence to OTF Business Policies for daily studio operations
Develop a high energy culture through contests and incentive based motivation
Model all studio activities through self-involvement (leading by example)
Ensure OTF branding through consistency and continuity in all actions
Responsible for meeting performance metrics (KPI's)
Be promotionally-oriented and have the ability to direct sales through company required outreach program
EMPLOYMENT BENEFITS:
Hourly rate + sales commission structures
Medical benefits offered to full time employees (30 hours or more)
Paid Trainings
Multi-Studio Growth Opportunities
Orangetheory Uniforms provided
Complimentary Membership
Soccer Training Manager - Detroit, MI
Training Manager Job 35 miles from Burton
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the “third home” for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? An individual that seeks to...
Play Hard
Care Deeply
Grow Together
Strive for Excellence
Create Awesome Experiences
Job Highlights:
Reports To: General Manager
Location: Wixom, MI
Compensation: Competitive salary with bonus opportunities
Benefits: Health, Vision, Dental, 401K, and Paid Time Off
Position Overview:
We are seeking an experienced and dynamic TOCA Training Manager for the TOCA Soccer Training Facility who will lead our TOCA Training experience ensuring its smooth operation and success. TOCA Training is a first of its kind, technology backed training program. Each time we introduce a new customer to TOCA Training, we dramatically change the trajectory of their performance. Our unique methodology focuses on repetition, and improving players' technical and decision making abilities, driving results faster than any other soccer training available. TOCA Training is designed for players of all ages and abilities, and it has been used by professional players, youth academy teams, and individuals looking to improve their skills. A successful candidate in this role is passionate about soccer, can take ownership of their department by providing a welcoming and engaging environment for players, parents, and staff, embodies our core values, and thrives in a fast-paced people-filled setting.
Role Scope & Responsibilities:
Community Marketing & Sales Enablement (50% of role scope):
Monitor and manage the program budget, including revenue, expenses, and financial reports.
Establish a monthly business plan to achieve session, client, and financial targets.
Utilize CSAT, NPS, Referrals, and Birdeye Reviews to retain and grow the existing client base.
Contribute to positive YOY and month-over-month growth of the program.
Explore opportunities for cost savings and revenue generation.
Build and maintain relationships with parents, community organizations, and local soccer clubs.
Increase Leads, Guest Traffic, and Drop-Ins through community partnerships and cross-promotions.
Utilize sales initiatives and marketing collateral to drive session enrollments.
Update TOCA Training Whiteboard to track month-to-date performance and forecast weekly program commitments.
Follow up with dropped clients to identify any trends contributing to turnover.
Execute a specific plan to “Win Back” past clients from previous seasons.
Operational Excellence (25% of role scope):
Commit to servicing a minimum of 10 Free Kick Off sessions weekly.
Introduce Baseline Session Data for effective conversion and long-term player development.
Tailor TOCA Training Plans to meet the needs and long-term development of the player.
Maintain a clean and clutter-free, friendly and outgoing, well-maintained facility, and uphold our service commitment to a visually appealing environment.
Meet with the General Manager weekly to review and develop a plan for guest and client recovery.
Update the Daily Session Schedule to identify rebooking and client retention opportunities.
Enforce TOCA training standards through session quality, client pathways, and experience reviews.
Leadership & Team Development (25% of role scope):
Recruit, train, and supervise Head Coach and Trainers.
Provide ongoing support, feedback, and professional development opportunities to staff.
Manager in Training
Training Manager Job 41 miles from Burton
You will work closely with your management team to achieve goals while maintaining excellent customer service while learning the basics of running your own location. Here at Chicken Shack we are not by the book when it comes to advancement opportunities. We want to see you succeed. The timing of your success is in your hands. We hope you will join our Shack family today!
Soccer Training Manager - Detroit, MI
Training Manager Job 35 miles from Burton
At TOCA, we are passionate about people and the power of sport. We believe in creating an environment that becomes the "third home" for our guests - where they learn, where they live, and where TOCA becomes the place where they play. Whether they're kicking a soccer ball for the first time, focused on finding their best, or rediscovering their passion for the game, we are here to support and guide them every step along the way. Everyone deserves the opportunity to experience the joy and fulfillment that sports can bring, regardless of background and skill levels. Our ultimate goal is to create a consistent and amazing experience for everyone who interacts with TOCA, whether it is our dedicated team members or esteemed guests.
What makes a TOCA Teammate? An individual that seeks to...
* Play Hard
* Care Deeply
* Grow Together
* Strive for Excellence
* Create Awesome Experiences
Job Highlights:
Reports To: General Manager
Location: Wixom, MI
Compensation: Competitive salary with bonus opportunities
Benefits: Health, Vision, Dental, 401K, and Paid Time Off
Position Overview:
We are seeking an experienced and dynamic TOCA Training Manager for the TOCA Soccer Training Facility who will lead our TOCA Training experience ensuring its smooth operation and success. TOCA Training is a first of its kind, technology backed training program. Each time we introduce a new customer to TOCA Training, we dramatically change the trajectory of their performance. Our unique methodology focuses on repetition, and improving players' technical and decision making abilities, driving results faster than any other soccer training available. TOCA Training is designed for players of all ages and abilities, and it has been used by professional players, youth academy teams, and individuals looking to improve their skills. A successful candidate in this role is passionate about soccer, can take ownership of their department by providing a welcoming and engaging environment for players, parents, and staff, embodies our core values, and thrives in a fast-paced people-filled setting.
Role Scope & Responsibilities:
Community Marketing & Sales Enablement (50% of role scope):
* Monitor and manage the program budget, including revenue, expenses, and financial reports.
* Establish a monthly business plan to achieve session, client, and financial targets.
* Utilize CSAT, NPS, Referrals, and Birdeye Reviews to retain and grow the existing client base.
* Contribute to positive YOY and month-over-month growth of the program.
* Explore opportunities for cost savings and revenue generation.
* Build and maintain relationships with parents, community organizations, and local soccer clubs.
* Increase Leads, Guest Traffic, and Drop-Ins through community partnerships and cross-promotions.
* Utilize sales initiatives and marketing collateral to drive session enrollments.
* Update TOCA Training Whiteboard to track month-to-date performance and forecast weekly program commitments.
* Follow up with dropped clients to identify any trends contributing to turnover.
* Execute a specific plan to "Win Back" past clients from previous seasons.
Operational Excellence (25% of role scope):
* Commit to servicing a minimum of 10 Free Kick Off sessions weekly.
* Introduce Baseline Session Data for effective conversion and long-term player development.
* Tailor TOCA Training Plans to meet the needs and long-term development of the player.
* Maintain a clean and clutter-free, friendly and outgoing, well-maintained facility, and uphold our service commitment to a visually appealing environment.
* Meet with the General Manager weekly to review and develop a plan for guest and client recovery.
* Update the Daily Session Schedule to identify rebooking and client retention opportunities.
* Enforce TOCA training standards through session quality, client pathways, and experience reviews.
Leadership & Team Development (25% of role scope):
* Recruit, train, and supervise Head Coach and Trainers.
* Provide ongoing support, feedback, and professional development opportunities to staff.
* Ensure trainers are active, energetic, and engaging while following TOCA Training Methodologies.
* Complete Session Experience Reviews with each trainer on a monthly basis.
* Ensure that all trainers and coaches adhere to safety protocols and facility policies.
* Develop trainer business plans monthly focused on discussing player goals and client development.
* Ensure trainer availability and schedules are in line with the TOCA Labor Model and to budget.
* Partner with internal stakeholders to provide an exceptional onboarding experience for trainers throughout their first 90 days.
* Review the Trainer Performance Report with staff on a weekly basis.
TOCA Culture:
* Champion and uphold our core values of excellence, integrity, innovation, and community to create a culture that resonates throughout the facility.
* Work with leadership to create and maintain a unified culture as well as a high level of staff engagement throughout the center.
Qualifications & Experience:
* USSF, CSA, or UEFA licensed coach (minimum D level)
* Have 3 years minimum experience coaching youth, collegiate or professional soccer
* Have a strong understanding of local club, recreational and school soccer programs
* Bachelor's degree in Business Administration, Management, or equivalent experience.
* Have a college or professional playing background
* Ability to work cooperatively and effectively with different personality types as well as other departments, vendors, and clients.
* Excellent organizational and scheduling abilities.
* Availability for full-time work including weekends and holidays.
* Financial acumen and the ability to understand, consider, and assess the financial impact of decisions.
* Ability to kneel, bend, reach, climb, and stand for long durations of time.
* Ability to move and lift equipment and supplies of 30+ pounds.
* Outstanding interpersonal and communication skills to engage with visitors, staff, and stakeholders.
* Passion for creating an inviting and welcoming environment that aligns with TOCA Soccer Training's values.
Benefits:
* Competitive salary and performance-based incentives.
* Opportunity to lead a department in a dynamic and innovative soccer training facility.
* Contribution to the growth and development of local soccer talent and community engagement.
* Positive and supportive team culture that values continuous improvement and excellence.
TOCA Football, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.