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Training manager skills for your resume and career

Updated January 8, 2025
4 min read
Quoted experts
Karen Kus,
Nina Woodard
Training manager example skills
Below we've compiled a list of the most critical training manager skills. We ranked the top skills for training managers based on the percentage of resumes they appeared on. For example, 19.3% of training manager resumes contained customer service as a skill. Continue reading to find out what skills a training manager needs to be successful in the workplace.

15 training manager skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how training managers use customer service:
  • Communicated organizational goals, inventory control, customer service, sales, product quality adherence, and facility cleanliness and maintenance.
  • Delivered formal training presentations to Management and Customer Service & Sales Specialists resulting in maximized performance and increased customer satisfaction.

2. Leadership

Here's how training managers use leadership:
  • Developed, coached and facilitated leadership skills and culture change initiatives, supporting senior management change efforts and increasing team productivity.
  • Developed and implemented learning and development strategies including leadership development, technical and general competency development, and English training.

3. Brainstorming

Here's how training managers use brainstorming:
  • Facilitated brainstorming and focus groups to determine needs and reduce attrition.

4. Food Safety

Here's how training managers use food safety:
  • Established processes and procedures to maintain a safe-eating environment for consumers through setting food safety standards.
  • Assisted in the production and implementation of a comprehensive food safety policy for the department/company.

5. Payroll

Payroll is the sum of all the compensation that an organization has to pay to employees at a specified time. Payroll is managed by the finance or HR department while small business owners may handle it themselves. Payroll isn't fixed as it varies every month due to sick leaves, overtime, etc.

Here's how training managers use payroll:
  • Posted job requisitions, developed associate schedules, and processed payroll using company enterprise software.
  • Tracked call volumes, staffed accordingly while monitoring productivity to stay within company payroll guidelines.

6. Cash Control

Here's how training managers use cash control:
  • Cash Control* Labor Control* Shift Control* Inventory Control* Order and Receiving* Scheduling* Customer Service* Customer Complaints
  • Maintained cash control and ensured quality customer service.

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7. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how training managers use human resources:
  • Assisted Director of Human Resources with distribution and facilitation of Management Development Program Guides and Manager in Training bi-weekly meetings.
  • Collaborated with Human Resources and management to develop, coordinate, and facilitate training in support of business initiatives.

8. Food Preparation

Here's how training managers use food preparation:
  • Focus on exceptional customer service; consistently ensure high customer satisfaction by delivering quality food preparation, presentation and service.
  • Performed everyday duties, including inventory, catering, general maintenance and food preparation.

9. Inventory Control

Here's how training managers use inventory control:
  • Managed daily operations of departments including merchandising, ordering and inventory control, creating logging/passwords, training personnel, and scheduling.
  • Reviewed ordering procedures and inventory control system used by the facility and participated in three inventory control projects for facility.

10. Good Communication

Here's how training managers use good communication:
  • Support head office on the training works, keeping good communications with the head office.
  • Demonstrated good communication skills with clients.

11. Customer Complaints

Here's how training managers use customer complaints:
  • Redesigned and reorganized sales and marketing departments to increase productivity and efficiency and also helped to decrease customer complaints
  • Sustained superior customer service responsibilities including dispute resolution, fielding and resolving customer complaints, and bilingual communication.

12. Excellent Interpersonal

Here's how training managers use excellent interpersonal:
  • Demonstrated excellent interpersonal and communication skills while interacting with customers.
  • Nurse with exceptional energy and flexibility, a strong team leadership background and excellent interpersonal skills.

13. Work Ethic

Here's how training managers use work ethic:
  • Earned recognition for work ethic and interpersonal skills; named interim supervisor and oversaw 15 front-end personnel and managed attendance activities.
  • Mentored officers on various issues such as physical appearance, work ethic, job performance and overall customer service.

14. MIT

Here's how training managers use mit:
  • Recruited a new Manager in Training who was hired at our store location after being a MIT for only one month.
  • Rushed through the MIT Program after proving myself to be an ideal candidate for the next leadership opportunity in the company.

15. Develop Ways

Here's how training managers use develop ways:
  • Placed in different struggling Wendy's stores to develop ways to maximize profits and initiated procedures to reduce store loss.
  • Collaborate with hiring managers to strategize and develop ways to source additional candidates through social media and other innovative campaigns.
top-skills

What skills help Training Managers find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

What skills stand out on training manager resumes?

Karen KusKaren Kus LinkedIn profile

Assistant Director of Career Services, SUNY Potsdam

Employers hiring candidates with a history degree are seeking transferable skills that can be applied in various roles and settings. These skills include writing, communication, research, organization, computer-based skills, and problem-solving. The best thing a candidate can do to increase marketability is to elaborate on how they obtained or utilized those skills, rather than simply listing them. Employers need to have an understanding of how you made use of your skill and what results came from your actions. Make these skills shine on your resume by giving them substance.

What training manager skills would you recommend for someone trying to advance their career?

Nina WoodardNina Woodard LinkedIn profile

Senior Career Development Specialist, Belmont University

For entertainment, digital marketing and content creation skills are critical. Even if a role isn't specifically connected to digital marketing, social media is almost always involved in most entry-level roles. We strongly encourage students and recent graduates to learn basic graphic design platforms, video editing and audio editing. Learning how to maximize impact on social media platforms such as YouTube, Instagram or TikTok is also a worthy investment of time. There's a wide range of self-paced training resources online, many available for free or at reduced costs for students.

What type of skills will young training managers need?

Craig Nathanson Ph.D.Craig Nathanson Ph.D. LinkedIn profile

Adjunct Lecturer, Sonoma State University

I see the essential human skills gaining importance to build a new post-covid work life. These include creativity, leading and working in teams, writing, speaking, being self-aware, and lowering bias and networking; career branding as critical areas for graduates to focus on now.

What technical skills for a training manager stand out to employers?

Dr. Mary Kern Ph.D.Dr. Mary Kern Ph.D. LinkedIn profile

Associate Professor, Zicklin School of Business at Baruch College - City University of New York

- Clearly, the ability to use different forms of communication technology has become key, and as these forms evolve rapidly, employers are look for an ability to adapt, adopt, and teach them to their colleagues.

- Evidence-based management and decision-making are playing a much larger role in organizations, and thus the ability to work with quantitative data to understand situations and to help make decisions is crucial.

What soft skills should all training managers possess?

Steven BauerSteven Bauer LinkedIn profile

Visiting Professor of Marketing, Pepperdine University, Seaver College

The new hybrid world will make leading teams more challenging. This reality will put a premium on interpersonal skills. When the NASA astronaut, Richard Arnold, spoke at Pepperdine in 2019, he mentioned that team building was the single most important ability undergraduates could develop to become a good astronaut. The same holds for graduates wanting to go into business, particularly in the post coronavirus era. As part of their skills in this area, graduates will also need to be able and committed to addressing issues in the areas of diversity, equity and inclusion.
Do you want to know more?
Read more about what experts have to say about training manager

List of training manager skills to add to your resume

Training manager skills

The most important skills for a training manager resume and required skills for a training manager to have include:

  • Customer Service
  • Leadership
  • Brainstorming
  • Food Safety
  • Payroll
  • Cash Control
  • Human Resources
  • Food Preparation
  • Inventory Control
  • Good Communication
  • Customer Complaints
  • Excellent Interpersonal
  • Work Ethic
  • MIT
  • Develop Ways
  • On-The-Job Training
  • POS
  • Basic Math
  • Loss Prevention
  • Store Operations
  • PowerPoint
  • Management Training
  • Training Materials
  • Gross Profit
  • Project Management
  • Sales Associates
  • Subject Matter Experts
  • Instructional Design
  • Cash Management
  • Training Sessions
  • Exceptional Guest
  • Direct Reports
  • Professional Development
  • Training Curriculum
  • Learning Management System
  • Store Training
  • Sales Floor
  • Fine Dining
  • ISO
  • Product Knowledge
  • Development Programs
  • Technical Training
  • Customer Relations
  • Sales Training
  • Curriculum Development
  • Training Modules
  • Training Courses

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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