Top Training Manager Skills

Below we've compiled a list of the most important skills for a Training Manager. We ranked the top skills based on the percentage of Training Manager resumes they appeared on. For example, 24.0% of Training Manager resumes contained Training Programs as a skill. Let's find out what skills a Training Manager actually needs in order to be successful in the workplace.

The six most common skills found on Training Manager resumes in 2020. Read below to see the full list.

1. Training Programs

high Demand
Here's how Training Programs is used in Training Manager jobs:
  • Proposed, designed and implemented internal and customer-based training programs and education projects for a Human Capital Management software developer.
  • Developed, designed and administered multiple communications and electronics training programs, while ensuring and enforcing strict quality assurance standards.
  • Designed instruments to analyze training needs for 200+ salespeople, designed evaluation instruments, developed and implemented training programs.
  • Created structured measurable training programs for personnel by implementing competency levels and measuring ROI internationally against service time.
  • Designed and delivered new hire orientation and teller certification training programs in both face-to-face and virtual formats.
  • Generate training programs for Technology/Process Transfer initiatives for the Manufacturing, Quality Control, Quality Assurance departments.
  • Collaborated with Microsoft subsidiaries and partners to deliver training programs to retailers and associated field labor teams.
  • Developed training programs and operational systems used to improve the sales and overall profitability of each restaurant.
  • Managed training operations supporting design, development, and delivery of training programs across multiple locations.
  • Managed vendor relationships in order to leverage prepackaged training programs in order to meet operational needs.
  • Developed and executed verification and validation standards for software programs and materials utilized in training programs.
  • Developed internationally recognized Human Performance Engineering process for task analysis resulting in more effective training programs.
  • Led logistical activities supporting training programs and maintenance activities for residential facility with 500+ rooms.
  • Developed and directed employee training programs; integrated interdepartmental observation with corporate training materials.
  • Reviewed training programs content regularly to ensure effectiveness and organizational goals were achieved.
  • Designed and delivered training programs for an 1,100 employee, 24-hour clinical laboratory operation
  • Managed and administered specialty training programs for officer and enlisted Air Force members.
  • Developed training programs comprising 42 qualification skills and 19 professional education subjects.
  • Analyze information and provide recommendations to commander for training programs within squadron.
  • Managed company-wide training programs and related functions for staff and leader development.

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2. Customer Service

high Demand
Here's how Customer Service is used in Training Manager jobs:
  • Communicated organizational goals, inventory control, customer service, sales, product quality adherence, and facility cleanliness and maintenance.
  • Delivered formal training presentations to Management and Customer Service & Sales Specialists resulting in maximized performance and increased customer satisfaction.
  • Provided excellent customer service by communicating clear ideas and options to customers in a timely and professional manner.
  • Supervised administrative activities of the organization, which included providing customer service/logistical support for over 5,000 personnel.
  • Managed wide variety of customer service and administrative task to resolve customer issues quickly and efficiently.
  • Facilitate existing training programs in diversity, customer service, time management and sexual harassment prevention.
  • Evaluate employee performance and provide constructive feedback and motivation to increase productivity in customer service.
  • Conducted performance appraisals for corporate trainers, assistant trainers and new hire customer service representatives.
  • Established viable business and community relationship through effective customer service and public relations initiatives.
  • Educated department managers and leads on the advantages of excellent customer service over competitors.
  • Developed and implemented training programs resulting in increased sales, and improved customer service.
  • Increased sales year-over-year through excellent customer service and developing a rapport with regular customers.
  • Worked with divisional management and related support departments to provide premier customer service.
  • Developed and facilitated customer service, coaching, leadership and communications training.
  • Participated in, and promoted a superior customer service oriented team atmosphere.
  • Provided extraordinary customer service, building relationships resulting in high client retention.
  • Manage fitness studio operations by ensuring exceptional performance and excellent customer service.
  • Executed and facilitated an assessment center for potential customer service representatives.
  • Facilitated key management, diversity, culture and customer service curriculum.
  • Provided direct customer services in informing new promotional events and products.

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3. Food Safety

high Demand
Here's how Food Safety is used in Training Manager jobs:
  • Established processes and procedures to maintain a safe-eating environment for consumers through setting food safety standards.
  • Assisted in the production and implementation of a comprehensive food safety policy for the department/company.
  • Trained and developed associates in food safety procedures and lawful expectations and policies.
  • Administrated the food safety and sanitation guidelines for restaurant.
  • Received consistently high results for unannounced food safety audits.
  • Conducted Food Safety and Sanitation Audits.
  • Maintained and enforced food safety regulations.
  • Completed daily Food Safety Catalog.
  • Execute and reinforce food safety routines and empower assistant managers to train their teams to emphasize food safety as a non-negotiable.
  • Supervised crew of 8-12, Opened store, Followed all cash, security and company policies, and Food Safety procedures.
  • Supervised staff and make sure that the food safety guidelines are followed along with the company standard in maintaining cleanliness.
  • Instructed and informed counter staff on SOP, food portions, assembly, knowledge of menu items, food safety.
  • Oversee that all employees on shift follow proper food safety procedures for guests, as well as, customer service.
  • Trained new employees how to run the grills, deep fryers and made sure they understood our food safety procedures.
  • Revised and executed company quarterly audits for operations, food safety, and training systems for all 13 units.
  • Develop a structured plan for the progression of hands on training, food safety awareness, and team building.
  • Created a Food Safety and Service Program to educate staff properly according to FDA, USDA and state regulations.
  • Instructed and follow-up with associates making sure all procedures and policies were being followed according to food safety regulations.
  • Managed shifts of 4-12 people at a time, while also checking and maintain quality food safety standards.
  • Ensured food safety and 100% guest satisfaction and completed timely execution of local and national marketing programs.

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4. ISO

high Demand
Here's how ISO is used in Training Manager jobs:
  • Identified and facilitated Development Dimensions International (DDI) supervisor training (certified facilitator for 75 management & supervisory programs).
  • Provided advisory and consultancy services in strategy development and execution to start-ups, existing businesses and government establishments to drive growth.
  • Conducted needs analysis studies; identified operational discrepancies and conferred with account managers and supervisors to determine training needs and approaches.
  • Identify agents who were struggling with various aspects of job performance based upon monitoring reports submitted by floor supervisory personnel.
  • Reviewed job descriptions, determined selection criteria for recruitment, screened and conducted interviews, hired supervisory and management positions.
  • Gathered information from senior leadership and 85+ offices to strengthen military and supervisory knowledge for 300K enlisted personnel worldwide.
  • Partner with DC director and shift mangers to schedule weekly departmental supervisor developmental meetings to support succession planning.
  • Act as liaison between governmental points of contact and corporate representatives to facilitate effective task management and training.
  • Designed training curriculum, materials and presentations for all customer service representatives, supervisors and managers.
  • Managed and maintained the training registration database and liaison database which streamlined data collection and reporting.
  • Scheduled meetings with supervisors to outline their subordinate requirements to successfully complete training and journeyman programs.
  • Generated and conducted Entrance and Exit Interviews identifying problems with supervisory training and employee orientation.
  • Maintained close liaison with Navy Counterparts ensuring all personnel issues are properly prioritized and addressed.
  • Provided customer service for safety sensitive employees, their supervisors, and designated employee representatives.
  • Partnered with colleagues to develop cohesive training materials for supervisory and customer service positions.
  • Carried out supervisory responsibilities in accordance with the organization's policies and applicable laws.
  • Functioned as a liaison/manager during the opening of new branches and military contractual negotiations.
  • Provided guidance and coaching to Directors, Managers, Supervisors and designated individuals.
  • Increase responsibility and authority from Satellite Communications Shift Supervisor to Communications Training Manager.
  • Supplemented policies and directs supervisory personnel providing aircraft cargo loading and unloading services.

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5. Loss Prevention

high Demand
Here's how Loss Prevention is used in Training Manager jobs:
  • Developed storage protocol for equipment used on periodic basis, resulting in enhanced loss prevention and accountability.
  • Implemented sales/service incentive programs and loss prevention initiatives key to moving operations profit ranking from No.
  • Generated sales, managed profitability & loss prevention, and provided exceptional customer service.
  • Coordinated all loss prevention activities and assisted in development of new standard operating procedure.
  • Developed new training program for loss prevention reduction which corporate adopted nationwide.
  • Work closely with Corporate Safety Department on implementation of loss prevention strategies.
  • Attended motivational classes and seminars for Sales/HR/Loss Prevention.
  • Managed and monitored shrinkage and loss prevention activities.
  • Conducted safety/risk management and financial loss prevention audits.
  • Develop and implement progressive programs for recruitment, training & mentoring loss prevention teams in 22 stores and a Distribution Center.
  • Work closely with Loss Prevention to keep SHRINK at a minimum (currently 0.97% out of 2.1% goal).
  • Perform managerial duties such as training, loss prevention, audits, floor moves, hiring, and open/closing of store.
  • Assisted for 6 months at the Tampa Bay facility; revamping bar, retraining staff, and tightening loss prevention.
  • Trained new hires on the look policy, loss prevention, point of sale system and setting up visual displays.
  • Open and close retail facility* Operate and balance cash register* Maintain and organize stock* Manage Inventory* Organize and Implement Loss Prevention
  • Trained and developed new hires resulting in efficient store operations, organization of inventory and decrease in loss prevention.
  • Managed six sales associates, conducted employees reviews, and trained new employees in customer service and loss prevention.
  • Maintained loss prevention standards and achieved revenue goal of $15 million and shrink 1.5% at flagship location.
  • Assess security needs across locations to ensure proper deployment of loss prevention resources, such as staff and technology.
  • Performed cash management logged profit and loss statements and always make sure I email daily reads to loss prevention.

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6. Human Resources

high Demand
Here's how Human Resources is used in Training Manager jobs:
  • Assisted Director of Human Resources with distribution and facilitation of Management Development Program Guides and Manager in Training bi-weekly meetings.
  • Collaborated with Human Resources and management to develop, coordinate, and facilitate training in support of business initiatives.
  • Partner with Human Resources, Operations and Quality Assurance to identify training opportunities and deliver timely solutions.
  • Researched and developed management policy and procedure manuals for human resources, operations and safety.
  • Provided human resources-related services to support company's initiatives to reduce workforce and maintain productivity.
  • Supervised one Senior Secretary for Training and Development and one Human Resources Administrative Clerk.
  • Collaborate on human resources & training issues with operations management throughout Northern California.
  • Provide strategic human resources support to management and employees and implement programs/policies/processes.
  • Advised on training implications and actively supported Human Resources and corporate changes.
  • Communicated with Human Resources regarding potential employment and conducted training for new hires
  • Supported Human Resources by developing rapid e-learning modules for on-boarding training.
  • Created performance evaluation and leadership/management training program for Human Resources.
  • Developed and implemented annual Human Resources Division compliance training plan.
  • Participated on the implementation teams for application outside Human Resources.
  • Collected elementary psychological data for human resources research.
  • Partner with Corporate Human Resources for employment litigation.
  • Developed and implemented new and/revised Human Resources policies.
  • Project Manager - Human Resources, Organizational Development
  • Promoted to Human Resources Manager for FitesaFiberweb.
  • Reported to Corporate Director of Human Resources

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7. Sales Floor

high Demand
Here's how Sales Floor is used in Training Manager jobs:
  • Supervised inventory management, Visual Merchandising, receiving shipments and distributing merchandise throughout sales floor and stock room.
  • Managed staff of up to 63 people, including interviewing, hiring and training new associates on register and sales floor.
  • Developed and deployed initial sales training curriculum for new hires and managed new hires prior to transitioning to sales floor.
  • Train and monitor associates in checkout, fitting room, and sales floor in skills associated with those work centers.
  • Directed sales floor and inventory activities, assisted customers, and addressed customer concerns - provide quality service every time.
  • Managed Facility operations: Front-end, Sales floor, Accounting, Receiving, Membership and Refunds, and Professional Services.
  • Ensured the proper execution of tasks performed on the sales floor, in the fitting room and at checkout.
  • Maintain sales floor and stockroom inventory * Member of a management team that manages a staff of 50 sales associates
  • Learn the skills necessary to lead a retail environment based significantly on production of merchandise to the sales floor.
  • Close the store and ensure that tills and daily deposits are accurate as well as sales floor recovery.
  • Supervised and trained logistics team in proper execution of processing shipments and working freight to the sales floor.
  • Assist other management staff with store operations including but not limited to running the sales floor and merchandising.
  • Managed sales floor activities including employee direction, customer service, safety compliance, and visual standards daily.
  • Confirm, manage and accept delivery inventory, cash drawers, and product displays on the sales floor.
  • Managed the sales floor during various shifts; Responsible for making sure that the equipment needed is adequate.
  • Nominated for PEAK ACHIEVEMENT AWARD 2013 for role on launch of 'Sales Floor Readiness-2014 on-boarding program'.
  • Monitored the sales floor regularly, conversing to associates and customers and identifying and resolving urgent issues.
  • Bring new product onto the sales floor as well as merchandise and educate teammates on the product.
  • Managed sales floor to prevent loss prevention and increased employee productivity through the use of sales coaching.
  • Managed the sales floor on a daily basis by checking in with employees and directing team meetings.

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8. Staff Members

high Demand
Here's how Staff Members is used in Training Manager jobs:
  • Supervised and motivated 6 Personnel office staff members to effectively communicate policies, compensation and benefit information to employees and managers.
  • Evaluated and monitored management staff members to determine their professional needs and provided coaching and assistance as needed.
  • Advertise and select those staff members who will become instructors for Corrections Corporation of America/Individual Facilities.
  • Supervised staff members, maintained records and documentation for quarterly reports to Pennsylvania Department of Welfare.
  • Worked closely with Government personnel and blood management staff members to determine training and scheduling requirements.
  • Introduced and facilitated highly successful training and development center for exempt and non-exempt staff members.
  • Insured staff members received adequate skill and knowledge of company policy and agency regulations.
  • Supervised, evaluated and mentored approximately 100 staff members to include subordinate supervisors.
  • Directed and evaluated staff members, ensuring positive, collaborative workplace culture.
  • Presented new project planning and implementation schedules to executive staff members.
  • Develop and facilitate train-the-trainer seminars for internal and consulting staff members.
  • Conducted continuing education classes for staff members
  • Handpicked to deliver seven training sessions daily for Sears home appliance road show involving groups of up to 30 staff members.
  • Trained 35 Staff Members on various topics including: Email Use, TQ Tracker, Internal Customer Service, etc.
  • Supported the development of briefing materials and coordinated conference calls for participating staff members and others external to the Department.
  • Assist in delivering guidelines from corporate, regional, and national levels to individual offices and auto claim staff members.
  • Search for gaps in training material or content that should be filled to ensure safety and productivity among staff members.
  • Created and administered Training Program for 80 staff members, which resulted in a 25% increase in training efficiency.
  • Train new staff members to work as a cashier and provide outstanding customer service and set weekly goals for employees.
  • Conducted ongoing training and personal development classes for staff members, orientation sessions and coordinated training for new hires.

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9. Curriculum Development

high Demand
Here's how Curriculum Development is used in Training Manager jobs:
  • Support and participate in continuous improvement initiatives, as applicable including identifying and communicating areas for curriculum development/enhancement opportunities.
  • Formulated initiatives for the new-hire process with key focus on curriculum development, content, facilitation and technology enhancements.
  • Managed and approved all training and curriculum development for Fulfillment operations in more than 26 operations centers nationwide.
  • Organized and managed the Curriculum Development Project Team, which designed a competency-based training program for department administrators.
  • Supervised and coordinated instructional design, curriculum development, and administrative training programs for 300+ naval reservists.
  • Project Managed new curriculum development for international roll-out including linguistic / cultural translation of materials.
  • Assisted fleet captain in curriculum development and implementation, consistency and standardization, and efficiency.
  • Led developers, subject matter experts and trainers responsible for curriculum development and training delivery.
  • Improved category management competence by directing curriculum development work of an industry leading consulting firm.
  • Managed training team that performs curriculum development and delivery of Nevada Medicaid training workshops.
  • Researched trends and industry best practices on training curriculum development and product/service content areas.
  • Managed all curriculum development and insured instructors utilized the ADDIE model to develop all training
  • Coordinated internal and external curriculum development, employee technical training, and demos.
  • Managed the documentation and curriculum development team for CitiMortgage's origination system.
  • Provided Instructional System Development oversight for SF curriculum development and course validations.
  • Supported training; education services; curriculum development; and instructor activities.
  • Coach designated trainers on facilitation skills, presentation skills and curriculum development.
  • Combined in-house curriculum development with hiring of outside product development designers.
  • Orchestrated curriculum development on prototype courses to enhance Orientation Program.
  • Developed and executed Project Development, Curriculum Development and Improvement.

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10. Learning Management System

high Demand
Here's how Learning Management System is used in Training Manager jobs:
  • Implemented a new LMS (Learning Management System) providing functionality for registration and certification tracking for web-based and instructor-led training.
  • Performed expert direction in Adobe Connect National E-Learning Programs and administered and trained new Learning Management System integration and development.
  • Created new revenue streams by implementing and administering a new Learning Management System to deliver self-created and customer provided training.
  • Design and implement clinical curriculum to internal and external customers through both didactic and online learning management system.
  • Ensured compliance with Federal Pipeline and DOT regulations by assigning and coordinating activities within two Learning Management Systems.
  • Selected and managed learning management system and computer based training for reduction in training costs and company-wide integration.
  • Managed system administration for Learning Management Systems to support internal employee, external vendor and Federal Government audiences.
  • Sourced and implemented enterprise-wide learning management system, improving efficiency and accuracy of regulatory training compliance tracking.
  • Implemented a Learning Management System, and learned Adobe Captivate providing management with more schedule flexibility.
  • Piloted and implemented an online learning management system and performance appraisal system for Peabody Hotel Group.
  • Supported efforts in managing the Learning Management system to deliver content based on specific customer requirements.
  • Implemented a learning management system and web-based training portfolio through partnering, consensus building and leadership.
  • Implemented and manage Cornerstone on Demand Learning Management System for Clinical Solutions and Clinical Drug Information.
  • Managed the implementation of a formal Learning Management System and ongoing training content involving multiple stakeholders.
  • Increased resource utilization by managing instructor calendars, SharePoint site, and Learning Management System.
  • Oversee processes for learning management system to support Global Clinical development and Medical organization.
  • Implemented enterprise-wide Learning Management System, blended learning environment, and just-in-time learning platform.
  • Streamlined operations by updating learning management system (LMS) assignments and identifying completion.
  • Implemented a web-based Learning Management System incorporating individual learning development plans for all employees.
  • Implemented and maintain Learning Management System for compliance monitoring and continuous learning opportunities.

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11. Sales Goals

high Demand
Here's how Sales Goals is used in Training Manager jobs:
  • Focused on achieving organizational expectations of sales goals, by controlling and perfecting customer interactions.
  • Handle store operational tasks and sales goals as delegated by store management and district/regional management.
  • Cultivated client relations and consistently exceeded sales goals with personal shopping appointments.
  • Oversee the development and morale of the sales team while meeting daily and monthly sales goals with intrinsic and extrinsic incentives.
  • Assist the Store Manager is reaching sales goals, meeting merchandising brand standards, and leading and developing an effective team.
  • Hired, trained, supervised, and mentored a staff of 20 people to meet and exceed all established sales goals.
  • Create an atmosphere to inspire and help teammates in sales presentations to meet their sales goals while maintaining personal sales goals.
  • Learn from the Store Manager and Assistant Store Manager how to reach daily sales goals while maintaining compliance with corporate expectations.
  • Exceeded personal sales goals in a fast-paced department stores fine jewelry department with volumes between $1.8 and $2.5 million.
  • Work as a team to accomplish sales goals and challenges on daily, weekly, monthly, and quarterly bases.
  • Assisted with creation of weekly schedules, was responsible for employees, sales goals, store maintenance and customer satisfaction.
  • Organized weekly planner with personal, teammate and store sales goals, along with visual merchandising projects for the week.
  • Manage employee hiring, inventory, meet and/or exceed sales goals, meet production levels, maintain exceptional customer services.
  • Meet all sales goals daily, weekly and monthly provided to us by the corporate office and store manager.
  • Sourced and hired new personnel conducted timely employee reviews and motivated personnel to ensure corporate sales goals are met.
  • Handled training, development and sales goals for our associated store Kids Foot Locker in White Plains Galleria Mall.
  • Managed sales associates (7), maintained store financial goals, and prompted achievement of new sales goals.
  • Communicated sales goals to all employees and ensured they had the necessary knowledge and tools to meet goals daily.
  • Trained sales team on how to exceed sales goals and how to assist customer's in selecting products.
  • Motivated workers to achieve sales goals, increasing the total company sales by 15% the first year.

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12. Technical Training

high Demand
Here's how Technical Training is used in Training Manager jobs:
  • Developed and delivered technical training manuals and training for outside stakeholders including government agencies, distribution channels, and contractors.
  • Developed and managed technical training for centralized and field deliverable programs for Field Engineers, ensuring consistent content delivery worldwide.
  • Worked with Wisconsin Regional Training Partnership to promote technical training/retraining partnerships between government, business, labor, and education.
  • Designed and delivered professional development and technical training programs for directors, managers and employees improving leadership and technical skills.
  • Headed northeastern area technician services group with responsibilities include building technical training center and manage nationwide Y2K systems upgrades.
  • Developed technical training programs for engineering and technical positions that placed emphasis on improving and measuring employee competence.
  • Managed a staff of 22 Advanced Technical Instructors in scheduling and managing technical training for manufacturing requirements.
  • Researched and selected vendor training in the form of Instructional System Development and Certified Technical Training certification.
  • Delivered instructor-led technical training to individuals and small groups covering off-the-shelf software in a 1500+ user environment.
  • Deliver comprehensive in-house technical training programs for a team of 115 political strategy & advertising professionals.
  • Planned and implemented highly technical training program components and evaluated performance of instructors from 2 agencies.
  • Lead project team in developing and delivering technical training curriculum across 4 highly sophisticated weapon systems.
  • Customized and administered technical training for newly recruited managers, supervisors and entry level personnel.
  • Developed high-end technology solutions and conducted interactive group technical training to commercial business clients across various
  • Developed, improved and executed technical training activities for ~60 mechanics and inspectors annually.
  • Maintain technical training database on-site for data tracking locally and collection by corporate leadership.
  • Managed content and delivery of security technical training to academia and critical infrastructure sectors.
  • Mentored technical training staff in instructional design and delivery and managed corporate training center.
  • Developed and implemented new employee orientation, annual safety and technical training calendar.
  • Utilize local indicators to assess operational effectiveness and the effectiveness of technical training.

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13. Retail Store

high Demand
Here's how Retail Store is used in Training Manager jobs:
  • Provide exceptional customer service and inventory management for local urban fashion and athletic footwear retail store.
  • Initiated computer registration of dealership technicians, established training standards for retail stores.
  • Create store director leadership training program increasing leadership effectiveness in all retail stores.
  • Coordinated promotions with marketing, retail stores, purchasing and information technology.
  • Retail store, stocking shelves, sales, and inventory control; increasing sales 10% each year over 10 years.
  • Oversee 35+ retail store locations in different districts to help and ensure they continue reaching 100% of their goals.
  • Hired, trained, and directed staff and provided operational oversight and direction for all aspects of retail store operations.
  • Redesigned hiring procedures to create cost effective, efficient and decentralized system for 28 retail stores (4,600 employees).
  • Managed Multiple Retail Stores throughout the West Metro as well as Fargo with a focus on P&L.
  • Facilitated and led the training of new hires to ensure employee success in a high volume retail store.
  • Manage the daily operation of a retail store including customer service, sales, and inventory control.
  • Directed and managed the development of all training forums for nearly 300 Lands' End Retail stores.
  • Progressed through a series of promotions, within a national appliance and electronics retail store.
  • Manage and train on all operations of 6 retail stores in Indiana and Kentucky.
  • Create new marketing strategies, visual guides and training manuals for the retail stores.
  • Train all new Managers and Employees on Operations and Sales for the retail stores.
  • Field merchandising and Brand Advocacy at all major Pet Retail stores in Palm Beach County
  • Participated with a team assigned to assist various hardship retail stores in the region.
  • Control up to $3.1M worth of inventory for the local retail store.
  • Learn tasks and activities of operating an effective and efficient retail store.

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14. Training Requirements

high Demand
Here's how Training Requirements is used in Training Manager jobs:
  • Developed and oversaw training requirements for 16 units; assured unit mission capabilities and career progression of civilian and military personnel.
  • Analyzed training needs to, developed and implemented a comprehensive training plan which incorporated all training requirements and applicable operating instructions.
  • Maintained personnel records, ensured all personnel met all mandated training requirements; developed and implemented standard operating policies and procedures.
  • Provided oversight for the allocation of over 1700 formal training quotas ensuring 4 Major Commands accomplished mission essential training requirements.
  • Ensured training requirements were properly identified and necessary proficiency levels were attained, per proponent guidance and/or government standards.
  • Initiated, established, and implemented policies for Career Development Course requirements, ancillary training requirements and duty standards.
  • Reviewed government and contractor developed MPT Plans and lesson materials to ensure that documents met standard military training requirements.
  • Provided oversight to section 23 training representatives in the execution of the professional development programs and annual training requirements.
  • Coordinated projects over $200K for Directorate infrastructure modernization to accommodate 200% occupancy and increased training requirements.
  • Monitored aircrew individual flight training requirements, maintaining flight records, scheduled physicals, physiological training and immunizations.
  • Received, analyzed, and disseminated personnel training requirements and documents resulting in increased readiness of all personnel.
  • Recommended changes in training policies and guidance concerning the integration of future training requirements consistent with organizational goals.
  • Prioritize and validate training requirements to determine training capability/capacity to ensure the most cost-effective measures are implemented.
  • Prepared all training requirements for the current employees and incoming recruits including behavioral and technical including safety.
  • Attended, briefed and hosted conferences to analyze training requirements by analyzing occupational needs and current training.
  • Provided customer-requested product assurance by developing testing and documentation procedures in accordance with data and training requirements.
  • Managed and supervised military personnel with assisting other military personnel achieve training requirements needed for job progression.
  • Designed and executed training requirements as part of divisional requirements for deployment to and redeployment from theater.
  • Managed and coordinated wing-wide formal school quotas; consolidated/validated and prioritized annual and out-of-cycle training requirements.
  • Develop, produce and implement Training Strategy and Products to meet mandatory and developmental training requirements.

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15. Daily Operations

average Demand
Here's how Daily Operations is used in Training Manager jobs:
  • Managed daily operations of departments including merchandising, ordering and inventory control, creating logging/passwords, training personnel, and scheduling.
  • Administered daily operations beginning with interpretation and compliance of government contract requirements to train over 4000 military and civilian employees.
  • Supervised a two- member operations team providing daily operations, short term planning, personnel resourcing and coordinated logistical support.
  • Assigned workload; Directed/assigned daily operations & workload for 50 staff members; established performance standards/measured performance.
  • Manage daily operations of Training for respective site/s in order to ensure effective and efficient operations.
  • Maintained daily operations and service staff schedule ensuring optimal quality and productivity based on sales trends.
  • Executed daily operations of preparing and maintaining logistic and personnel reports for upper level management.
  • Advised the Platoon Commander on technical, administrative and operational requirements pertinent to daily operations.
  • Trained sale associates on daily operations/company goal(s) emphasizing efficiency and productivity.
  • Facilitate daily operations as well as business communications to upper management and associates.
  • Coordinated daily operations between the field site security personnel and branch operations manager.
  • Spearheaded daily operations, budgets and reconstruction of Chicago Water Tower location.
  • Designed site evaluations program for observing franchises daily operations and providing feedback.
  • Automated numerous scheduling functions which enhanced overall efficiency of daily operations.
  • Directed 5 personnel in the administrative educational duties on daily operations.
  • Standardized daily operations to ensure efficiency and compliance with corporate guidelines.
  • Supported daily operations and team supervision on behalf of management.
  • Managed, developed and directed branch personnel on daily operations.
  • Assist General Manager in daily operations, documentation and interviews.
  • Assisted Unit Manager and District Manager in executing daily operations.

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16. Inventory Control

average Demand
Here's how Inventory Control is used in Training Manager jobs:
  • Reviewed ordering procedures and inventory control system used by the facility and participated in three inventory control projects for facility.
  • Handle staff scheduling, materials/supplies/foodstuffs ordering and vendor relations, inventory control, customer service and sanitation/housekeeping.
  • Stock inventory control, detailed breakdown of material and input merchandise into company computer system.
  • Maintained inventory control by following policies and procedures while sustaining excellent customer service.
  • Monitored fiscal documentation for proper inventory control, procurement and expenditure procedures.
  • Inventory control-performed manual and electronic inventory counts for accuracy and completeness.
  • Performed logistics training; including shipment reception and inventory control.
  • Managed inventory control, quality, and freshness date-coding procedures.
  • Executed store operations including inventory control, merchandising and scheduling.
  • Identify opportunities to improve inventory control and management and implement.
  • Prepared daily and monthly financial and inventory control reports.
  • Maintained inventory control and shipment requirements for government clients.
  • Maintain friendly and professional customer interactions and inventory control.
  • Maintain inventory control levels to exceed company's requirements.
  • Assisted management with inventory control and stock processing.
  • Received product deliveries and assisted with inventory control.
  • Account management; inventory control and campaign management.
  • Oversee operational responsibilities to ensure inventory control procedures.
  • Managed classified safe contents utilizing inventory control.
  • Performed inventory control: ordering and merchandising.

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17. Sales Training

average Demand
Here's how Sales Training is used in Training Manager jobs:
  • Accomplished sales training objectives by working with other managers and accepted delegated responsibilities with the goal of eventually becoming a manager.
  • Handpicked by National Director of Sales Training for prestigious new initiative to create and implement customized specialty and leadership training programs.
  • CORE COMPETENCIES: Metrics/data analysis; interpersonal communication; strategic planning; sales training/events; customer/vendor relations; process improvement.
  • Designed comprehensive operations and sales training programs to include unique on-site hospital educational events for both sales and operational staff.
  • Maintained sales training facilitator certification requirements delivering core curriculum to all employees and sales professionals in business unit.
  • Designed and delivered management and sales training programs, including the introduction of an innovative negotiation skills workshop.
  • Manage worldwide training operations providing classroom and internet-based technical and sales training on control networking products and systems.
  • Major responsibility for Corporate Board Room Presentations, Distributor Sales Training and Company's Convention Program.
  • Developed, coordinated, and delivered technical sales training for approximately 40 Field Application Engineers.
  • Developed and implemented technical and sales training program for sales organization of 100 sales representatives.
  • Provided sales training focused on identification of customer needs and total office selling opportunities.
  • Developed Professional M-Path sales training course as a requirement for sales representative certification.
  • Facilitated intensive one week sales training for retail associates across Canada.
  • Developed and implemented strategic Web-based and live corporate sales training programs.
  • Facilitated live online sales training for internal and distribution channel personnel.
  • Quadrupled sales training take rate and new product channel readiness/certification.
  • Managed development and implementation of blended sales training materials.
  • Facilitated ImPact sales training to mortgage loan originators.
  • Developed and facilitate management and sales training programs.
  • Manage internet department- Manage sales training for sales department

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18. Product Knowledge

average Demand
Here's how Product Knowledge is used in Training Manager jobs:
  • Developed and implemented a new customer engagement initiative that increased product knowledge and is now used throughout the company nationwide.
  • Executed company training directives and facilitated product knowledge and management development courses for a region of 10-15 specialty retail stores.
  • Conducted employee evaluations following initial training; focusing on customer service, accuracy of information and product knowledge.
  • Developed format and learning parameters for several national sales/marketing events where product knowledge and sales expertise was essential.
  • Facilitated courses which resulted in increased Manager effectiveness, greater overall product knowledge and faster loan funding rates.
  • Develop and implement and instruct educational programs for increasing product knowledge and supervisory/leadership skills of company managers.
  • Promoted to Commercial Business Unit leader for my demonstrated leadership ability and strong product knowledge.
  • Collaborated with Management to provide product knowledge training on new product requirements and product specifications.
  • Developed quarterly skills based training program for store associates emphasizing customer service or product knowledge.
  • Created and reviewed new hire materials and exercise evaluations for product knowledge/ training retention.
  • Shared product knowledge with customers while making personal recommendations to increase dollars accumulated.
  • Facilitated productivity measures, product knowledge and updates that supported management's objectives.
  • Worked with different business units to increase product knowledge ultimately increasing membership count.
  • Educated team on driving sales through service standards, promotions, selling skills, product knowledge, store presentation and replenishment.
  • Educated and provided feedback to associates on driving sales through service standards, product knowledge, store presentation, and replenishment.
  • Developed and implemented targeted training initiatives to enhance employee competencies in the areas of operations, product knowledge and customer service.
  • Contribute to the knowledge of all employees in topics such as leadership development, product knowledge, and pertinent job skills.
  • Developed the product literature used by the sales team and dealers to train on new products, and increase product knowledge.
  • Developed and implemented sales training (Agronomy, Product Knowledge, Selling, Service and Coaching) for Northeast Business Unit.
  • Recruit, train, coach, motivate, and develop new and incumbent Trainers on policies, procedures and product knowledge.

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19. Leadership Development

average Demand
Here's how Leadership Development is used in Training Manager jobs:
  • Initiated a Leadership Development program including a corporate customer focus initiative that including core leadership competencies for all levels of management.
  • Implemented a leadership development curriculum for high potentials and leaders at all levels establishing a pipeline of candidates for succession planning.
  • Developed and implemented learning and development strategies including leadership development, technical and general competency development, and English training.
  • Conducted gap analysis with internal stakeholders to identify organizational, professional, management, technical and leadership development learning needs.
  • Managed Federal Drug Administration compliance training requirement offer and documentation, technical operations training, management development and leadership development.
  • Facilitate delivery of professional leadership development programs to corporate customers through program instruction, design, evaluation, and communication/marketing.
  • Served as internal HR consultant to senior executives by facilitating executive retreats, Park Authority integration, and leadership development.
  • Participated in company-wide strategic goal planning which included leadership development, knowledge management and adult learning methods and training processes.
  • Manage all executive assessment and development programs including executive selection/recruitment, succession planning, coaching, and leadership development.
  • Designed and delivered management and leadership development, operations and other training programs to employees across all business units.
  • Directed, planned and coordinated the processing of personnel documentation to attend professional management courses and leadership development schools.
  • Managed cross-functional roles as a Leadership Development Instructor, Lifesaver Course Instructor, in addition to inventory manager.
  • Delivered training and consulting to 60 bread-manufacturing locations that maximized total quality management strategy deployment and leadership development.
  • Led Training, Leadership Development, Performance Improvement, and Organization Development activities for 400 employee manufacturing facility.
  • Implemented the company's highly rated Leadership Development Program with over 400 directors and officer level management attending.
  • Supported leadership development curriculum for people managers tasked with improving performance using Gallup's Strengths Based Leadership program.
  • Developed and implemented leadership development programs in order to create future candidate pool for entry level supervisory positions.
  • Recruited to develop supervisory/leadership development training program Impact: Introduced Supervisory Training program with 24 separate modules.
  • Design and deliver leadership development and training programs based on outcomes from assessments and change management initiatives.
  • Collaborated with internal resources to support performance and talent management strategies including leadership development and succession planning.

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20. Company Policies

average Demand
Here's how Company Policies is used in Training Manager jobs:
  • Audit training logs/completion records to ensure accomplishment of required OTJ requirements and to ensure consistency with company policies and training expectations.
  • Trained new owner-operators and team members in store procedures and company policies, effectively identifying and capitalizing on individual strengths.
  • Monitored employee adherence to company policies and procedures and at times counseled or implemented disciplinary action as needed.
  • Coordinated between Training and Operations departments to ensure company policies and direction were clearly communicated to new employees.
  • Conducted new employee orientation; relayed company policies and procedures; confirmed orientation documentation was completed correctly.
  • Developed expertise knowledge of all training materials and company policies and procedures regarding food and beverage service.
  • Identify employees who should become certified trainers and oversee their development towards implementing company policies and procedures.
  • Flight Attendant responsibilities included: care of passengers while adhering to Federal Regulations and Company Policies.
  • Conducted instructional training sessions for all departments during semi-annually on company policies and departmental requirements.
  • Trained team members to understand and implement company policies and procedures including automated labor scheduling.
  • Provided training and monitoring to ensure adherence to company policies and proper implementation of processes.
  • Trained in hiring and developing employees to uphold company policies and sustain positive customer satisfaction.
  • Assisted Human Resource department with cataloging and organizing hundreds of company policies and procedures.
  • Communicated with distributors regarding complaints and misconduct, company policies and disciplinary process.
  • Provided effective feedback behind company policies that facilitated valuable and influential training.
  • Recommended appropriate and consistent discipline for violations of company policies and procedures.
  • Designed, developed and implemented accurate company policies and procedural documents.
  • Developed Standard Operating Procedures and company policies in support of operations.
  • Mitigated risks by ensuring instructor compliance to company policies and procedures.
  • Ensured training met and exceeded statutory requirements and company policies.

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21. Customer Complaints

average Demand
Here's how Customer Complaints is used in Training Manager jobs:
  • Redesigned and reorganized sales and marketing departments to increase productivity and efficiency and also helped to decrease customer complaints
  • Investigated and provided data on customer complaints/concerns regarding contractor's quality performance and processes which impact user satisfaction.
  • Sustained superior customer service responsibilities including dispute resolution, fielding and resolving customer complaints, and bilingual communication.
  • Supervised/delegated tasks to servers/cooks Assisted servers with taking orders and running food/drinks Performed cash drops and handled customer complaints
  • Cash Control* Labor Control* Shift Control* Inventory Control* Order and Receiving* Scheduling* Customer Service* Customer Complaints
  • Fielded all customer complaints and monitored all customer service for guaranteed satisfaction.
  • Monitored all customer complaints and initiated steps to resolve it efficiently.
  • Resolved customer complaints * Conducted physical inventory quarterly, including year-end inventory
  • Create customer friendly environment by answering customer complaints and inquiries.
  • Resolved customer complaints about worker performance and services rendered.
  • Minimize customer complaints and increase of customer satisfaction.
  • Handled customer complaints and always ensured customer satisfaction.
  • Resolve customer complaints regarding workers performance or services rendered
  • Handle customer complaints to ensure customer satisfaction.
  • Investigated and resolved customer complaints with empathy.
  • Assisted in resolving customer complaints as necessary.
  • Helped customers and/or customer complaints.
  • Responded efficiently to customer complaints.
  • Resolve customer complaints regarding food services
  • Answered incoming phone calls, answered customer questions, recommended products to meet client specifications, and mitigated customer complaints.

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22. Project Management

average Demand
Here's how Project Management is used in Training Manager jobs:
  • Designed and presented learning opportunities for managers and staff, including sessions on Project Management and Supervision resulting in stronger leaders.
  • Utilized project management skills and methodology to effectively manage change initiatives through system integration, culture assessment and process improvement.
  • Received Letter of Commendation from the Defense Financial Accounting Service Project Management Officer for providing outstanding support to the organization.
  • Project management including design and management of knowledge management and information requirements for top-level management, employees and customers.
  • Major emphasis on Project Management and Superintendent course development with emphasis on management skills and compliance training courses.
  • Navigated management through analysis and project management, causing 17 managers to focus on resolving long standing opportunities.
  • Analyzed procedures for implementation of financial software for government clients while providing project management for implementation of software.
  • Project Manager Responsible for training and project management for a software company specializing in enterprise project management systems.
  • Established project management guidelines with cross-functional teams and facilitators to support continuous improvement goals and drive business initiatives.
  • Provided team and project management for up to 10 professional trainers and curriculum developers serving multiple call-centers.
  • Program development and project management, strategic planning and needs/gap analysis, audience analysis and curriculum mapping.
  • Utilized project management skills and training expertise to create management business solutions for 600+ regional technical employees.
  • Organized an annual on-site intensive training program for company project managers leading to PMI project management certification.
  • Developed and facilitated Trainer workshops related to managing the classroom, project management, and material development.
  • Applied Project Management System utilizing EVM, preparing program management documentation, configuration management and technical documentation.
  • Performed all project management activities for the training and license administration projects to align with defined objectives.
  • Managed vendor relationships and training budget for technical training program including a Project Management Masters Program.
  • Created training documentation, including measurements, exercises and evaluations enhancing the Project Management training course.
  • Led the coordination of solution development and supported go-live implementation initiatives into using project management methodologies.
  • Established project management process and facilitated human resource competency development and change management process teams.

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23. Training Manuals

average Demand
Here's how Training Manuals is used in Training Manager jobs:
  • Incorporated training manuals for safety improvements, package transportation, management development, and package handler turnover control and scan techniques.
  • Organized and developed training manuals, reference library, testing and evaluation procedures, multimedia visual aids and other educational materials.
  • Authored several training manuals, enhancing continuity, minimizing training time, and preserving additional manpower in accordance with budget.
  • Developed and implemented chain-wide training system for all locations, including training manuals and operational standards and performance evaluation standards.
  • Partnered with senior management to ensure quality professional development programming; developed extensive training manuals and other educational materials.
  • Performed assessments on course curriculum, authored several technical/training manuals, and facilitated seminars for external and internal users.
  • Developed training manuals and materials for departmental operations, processes, and departmental procedures consistent with established formats.
  • Approved training manuals/multimedia products/aids and other educational material; planned/ developed/ implemented/ managed training and staff development programs.
  • Develop and organize training manuals, multimedia visual aids, and other educational materials to include PowerPoint presentations.
  • Determined course content and assembled training manuals and prepared written exams for training courses domestically and internationally.
  • Defined policies and procedures, wrote training manuals/protocols and course content including presentations, and participant testing/evaluations.
  • Developed and organized training manuals, multimedia visual aids, and other educational materials for mobile learning.
  • Ensured training manuals were updated, relevant and supported current Standard Operating Procedures and government-mandated written programs.
  • Developed and implemented training manuals for company employees and customers in preparation of new system deployment.
  • Directed composition, layout and publishing of training manuals written to competency based training requirements.
  • Produced illustrated operator training manuals for all manufacturing processing equipment utilized in the production department.
  • Organize and developed training manuals, testing and evaluation procedures and other educational materials.
  • Developed all training manuals and provided classroom instruction routinely for every dept.
  • Develop training manuals, materials and performance evaluation tools for operational departments.
  • Implemented and integrated change from paper training manuals to digital training technology.

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24. Performance Reviews

average Demand
Here's how Performance Reviews is used in Training Manager jobs:
  • Assist in promotion and ascension decisions by evaluating performance reviews and personnel records during the interviewing process.
  • Handled disciplinary actions, conducted performance reviews, monitored call quality and facilitated weekly team meetings.
  • Monitored store marketing presentations; conducted location evaluations and performance reviews and submitted results to corporate.
  • Trained all marketing personnel including initial training, monthly workshops and quarterly performance reviews.
  • Conducted performance reviews with all interns and forwarded all administrative records to respective universities.
  • Handled store staffing needs-development though interviewing, conduct appraisals performance reviews and training.
  • Conducted yearly performance reviews and was responsible for professional development of Training Specialists.
  • Administered all career development functions and annual performance reviews for each Financial Planner.
  • Executed all functions of employee relations including dispute resolution and performance reviews.
  • Managed employee development process by conducting performance reviews and creating feedback strategies.
  • Performed team member performance reviews and disciplinary write-ups as necessary.
  • Participate in employee evaluations including goal setting and performance reviews.
  • Administered performance reviews to evaluate each participant's progress.
  • Interviewed potential staff and conducted appraisals and performance reviews.
  • Administered performance reviews and corrective action.
  • Conducted monthly appraisals and performance reviews.
  • Conducted personnel salary and performance reviews.
  • Prepared performance reviews for senior management.
  • Supervised a staff of 3 and trained managers on how to interview, coach, and write warnings and performance reviews.
  • Assisted in the selection of hotel staff, employee performance reviews, new hire training, and employee terminations.

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25. Training Records

average Demand
Here's how Training Records is used in Training Manager jobs:
  • Indoctrinated incoming enlisted personnel; initiated training records for each new trainee upon arrival and manages Career Development Course progression.
  • Maintained training records and for all assigned personnel, ensuring full participation and progress was correctly annotated and reported accordingly.
  • Completed appropriate forms and documentation relevant to training and development; managed personnel files and individual training records.
  • Annotated student training records after each training event, providing suggestions for improvement or recommendations for evaluations.
  • Administer initial and annual competency exams and maintain training records for all clinical personnel competency requirements.
  • Maintained employee-training records and ensured all training requirements for NEC personnel are completed as required.
  • Implemented automated training records for over 200 personnel as well as Certification and Testing program
  • Established training records for newly arrived personnel and oversaw essential certification testing program.
  • Conducted inspections of training records monthly for accuracy, completeness and standardization.
  • Coordinated with department managers regarding training schedules and maintenance of training records.
  • Scheduled and maintained unit training and individual training records for over 100 personnel
  • Maintained training records, screened qualifications and administered evaluations of 20 instructors.
  • Established and monitored training records on all personnel insuring proper documentation.
  • Maintained training records and training reports for facilitating training workshops.
  • Ensured training records were documented utilizing the current regulation.
  • Maintain all training records as required per Divisional/Company guidelines.
  • Developed training material and maintained employee training records.
  • Developed qualifications tracking system and maintained training records.
  • Ensured training was documented in individual training records.
  • Developed and maintained Security Officer training records.

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26. Bank Deposits

average Demand
Here's how Bank Deposits is used in Training Manager jobs:
  • Handled all day-to-day business operations that included daily reconciling cash registers, preparing bank deposits, and generating sales reports.
  • Operated registers including processing returns and exchanges, managing bank deposits, and opening/closing registers.
  • Processed opening/closing store transactions, prepared bank deposits.
  • Performed money counts and occasionally bank deposits.
  • Cashiered and prepared and deposited bank deposits.
  • Reconciled finances and processed bank deposits.
  • Styled hair * Responsible for opening and closing the salon, maintaining stock, and overseeing bank deposits and change pick ups
  • Completed all points of sale opening and closing procedures, including counting the contents of the cash register and bank deposits.
  • Handled cash, opened and closed store, made bank deposits and answered the phones while assisting the customers.
  • Supervised Own Crew, Customer Service, Managed Money, Bank Deposits, Maintained Clean Area, etc.
  • Entered data, filed, daily paperwork was completed, drawer was balanced and bank deposits handled.
  • Trained to properly handle open and closing procedures, bank deposits, change orders and processing damages.
  • Prepared bank deposits at closing, balanced cash registers, secured safe at store closings and opening.
  • Performed daily branch activities, including: call backs, preparing bank deposits, and branch maintenance.
  • Total responsibility for ordering, receiving, inventory, payroll, scheduling, and bank deposits.
  • Completed all opening and closing procedures of the store, including preparing and transporting bank deposits.
  • Make schedules, make bank deposits, complete online ordering forms, open and close store,
  • Performed basic store opening and closing procedures including handling bank deposits and managing the safe.
  • Count currency at open, close, and shift change, and make bank deposits.
  • Generated bonuses, reports, bank deposits, check requests, refund and liability.

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27. Training Classes

average Demand
Here's how Training Classes is used in Training Manager jobs:
  • Developed/delivered conference presentations and speeches to C-Suite executives, trade shows, national sales meetings; facilitated training classes/seminars.
  • Created standardized training classes and reference materials for associates and clients on proprietary software where no prior documentation existed.
  • Coordinated calendar of the educational and certification training classes for GED preparation; organized course logistics with professor.
  • Developed training curriculum and materials; conducted dynamic training classes to facilitate the education of 400 sales representatives.
  • Customized/developed additional training classes for program graduates and incumbent workers which have led to enhanced employee performance.
  • Developed and delivered focused training classes on material handling reducing material breakage saving several thousands of dollars.
  • Implemented and increased safety awareness throughout the USA organization by instituting training classes that supported safety goals.
  • Developed and maintained SharePoint Intranet training website including calendar and online registration for software/network training classes.
  • Expanded company training program to include first revenue generating courses by offering community-wide computer training classes.
  • Advised senior leadership on needs; organizing educational training classes for civilian and military personnel.
  • Supervised and implemented multiple training classes and successfully implemented curriculum revisions to all training classes.
  • Coordinated, planned, and evaluated microcomputer training classes based on continuous organizational needs assessments.
  • Coordinated with corporate Management to schedule training classes and monitor and ensure attendance.
  • Conduct manufacturer authorized training classes at local office for all technicians.
  • Ensured that computer-training classes were consistent in producing favorable results.
  • Developed course curriculum for internal and external training classes.
  • Facilitated multiple two-month training classes of entry-level claim professionals.
  • Organized training classes to support company operational requirements.
  • Supervised trainers and monitored initial sales training classes.
  • Prepared and presented executive training classes.

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28. On-The-Job Training

average Demand
Here's how On-The-Job Training is used in Training Manager jobs:
  • Directed five-person office responsible for the management of the training programs and overseeing conduct of on-the-job training for approximately 400 personnel.
  • Advised the organization s director, superintendent, and supervisors on the personnel readiness and Career Development Course/On-the-Job training status.
  • Developed and conducted classroom training in technical areas and other related topics provide on-the-job training and one-on-one tutoring as required.
  • Prepared and published recommendations for On-The-Job Training manuals and skills assessments based on facilities' current equipment technologies.
  • Administered and conducted training and educational programs covering new employee orientation, including on-the-job training and sales techniques.
  • Coordinated, implemented, and directed numerous qualification training, on-the-job training, and mobility training programs.
  • Administer and developed a certified trainer orientation process to ensure thorough, consistent, on-the-job training procedures.
  • Conducted Internal Interviews and provided assistance to staff interested in Career Development and on-the-job training.
  • Implemented post-classroom on-the-job training, incorporating coaching/mentoring program to ensure retention of learning.
  • Develop on-the-job training program for Loan Specialists utilizing a mentoring program.
  • Conducted orientation sessions and organized on-the-job training for new hires.
  • Coordinated on-the-job training and orientation meetings for newly hired employees.
  • Provided individual tutoring and/or on-the-job training as required.
  • Managed organization-wide on-the-job training and education activities.
  • Supervised and evaluated on-the-job training.
  • Administered education services programs, on-the-job training (OJT), professional development, initial qualification and skills upgrade training programs.
  • Provide company with classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops; provide performance feedback.
  • Managed the Education and On-The-Job Training (OJT) Programs for 250 person squadron members and one remote operating location.
  • Supervised others and provided on-the-job training in customer service, safety training Point Of Sale system operation and currency handling.
  • Plan and provide training and staff development, using effective methods such as on-the-job training, meetings, and conferences.

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29. Performance Management

average Demand
Here's how Performance Management is used in Training Manager jobs:
  • Developed and managed programs, processes & systems to enhance organizational effectiveness, performance management, leadership development and individual capabilities.
  • Planned and facilitated all training programs and evaluated results for over 3,000 associates supporting corporate Talent Development and Performance Management initiatives.
  • Ensured alignment of training with corporate strategic initiatives and linked initiatives into other HR processes such as performance management and competencies.
  • Advised and consulted with functional leadership on employee development, talent and performance management, succession planning and organization effectiveness initiatives.
  • Coordinated and delivered training for a new performance management program to supervisors and managers at both clinical and corporate locations.
  • Coordinate and facilitate various management training sessions covering topics of leadership, management skills, conflict resolution and performance management.
  • Designed and delivered a company-wide Performance Management discipline as part of the Change Management and mergers & acquisitions integration process.
  • Provided management oversight to training staff including trainer assessment and evaluation, development of trainer skill set and performance management.
  • Facilitated performance management by conducting regular meetings with team and challenging the team to develop barriers and recommend improvements.
  • Developed and implemented performance management guides with detailed expectations for all jobs and groups within Deposit Services Division.
  • Conduct of a global company-wide competency study; integration of competencies into compensation and performance management strategies.
  • Enacted the Director of Organizational Development s vision to upgrade and administer a paper-based performance management system.
  • Facilitated training programs focused on individual career coaching, performance management, and success of direct reports.
  • Designed performance management system including core competency development, evaluation forms and tools, and supervisor/manager training.
  • Implemented a performance management process to provide measurable objective setting, competency assessment and development planning.
  • Increased annual performance appraisal submissions 60% by designing and delivering a performance management training initiative.
  • Provided guidance to organization during transition of gubernatorial and agency leadership transitions in administration Performance Management.
  • Reduced performance-related grievances by 50% by improving performance evaluation system and implementing performance management training.
  • Design metrics standards for tracking training quality and performance and correlate with performance management competencies.
  • Designed and developed a learning management system in a performance management system from scratch.

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30. Powerpoint

low Demand
Here's how Powerpoint is used in Training Manager jobs:
  • Developed the agenda with senior leaders, developed PowerPoint presentation, and delivered three separate presentations updating personnel on current policies.
  • Researched and developed training from a variety of resources using Microsoft PowerPoint to be delivered by electronic and conventional methods.
  • Reorganized and established efficient training using Microsoft PowerPoint for a highly advanced Automated Intrusion Detection Environment computer security system.
  • Designed, developed and delivered PowerPoint presentations of Training Strategies to gain Business Sponsor and Senior Leadership support.
  • Created detailed PowerPoint presentations on updates to manpower and staffing appropriations based on availability and skill level.
  • Developed PowerPoint presentations to enhance classroom training and tailor delivery to varying experience levels of participants.
  • Developed and wrote PowerPoint training presentations for specialized equipment used in IDB earth station installations.
  • Led audio/visual team utilizing Microsoft PowerPoint in the creation of presentation recognizing top annual performers.
  • Prepared and presented PowerPoint presentations and other training materials relevant to the topic.
  • Develop presentations and materials using MS PowerPoint and Word for informational and training purposes
  • Formulated interactive PowerPoint training program to promote product awareness and accelerate sales.
  • Created technical and marketing schematics/graphics using PowerPoint 2000 and Adobe Illustrator.
  • Originated visionary concept to sync audio with PowerPoint desktop compiler.
  • Planned and organized quarterly market meeting agenda and PowerPoint presentation.
  • Developed training materials including PowerPoint presentations and participant guides.
  • Prepared PowerPoint presentations for Sales engineers and Senior Management.
  • Train presenters on technical logistics and effective PowerPoint presentations.
  • Develop PowerPoint training presentations with examples of real-life applications.
  • Utilize PowerPoint and other multimedia for instructional purposes.
  • Produced weekly PowerPoint presentations to brief senior management

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31. Osha

low Demand
Here's how Osha is used in Training Manager jobs:
  • Supervised 15 member staff on construction work-sites, ensuring appropriate safety measures were utilized in compliance with OSHA and organizational regulations.
  • Implemented OSHA 1910.119 required Process Safety Management system elements related to operating procedures, training and mechanical integrity.
  • Collaborated with OSHA to meet all safety standards and developed quality improvements ensure work area safety.
  • Developed standard operating procedures for OSHA requirements, aviation safety and maintenance management.
  • Developed and administered safety programs to ensure compliance with OSHA standards and regulations.
  • Managed all OSHA reporting and incident recording and investigations.
  • Aided member municipalities in developing and managing OSHA programs.
  • Supervised quality control according to company and OSHA specifications.
  • Prepared and submitted monthly/quarterly audits to meet OSHA requirements.
  • Maintained all OSHA required documents and facility inspections.
  • Developed PowerPoint Training Presentations for OSHA compliance.
  • Designed environmental training, 700+ people trained in OSHA and EPA regulations, contributing to an environmental inspection with 0 discrepancies.
  • Provided direction to update 22 safety and health manuals that resulted in meeting all OSHA requirements in preparation of annual audits.
  • Prepare and manage safety prevention, security and loss prevention procedures in accordance with Company, OSHA, and DOT guidelines.
  • Created multiple training courses, and planned all OSHA, SQF, HACCP, and job specific training for entire year.
  • Organized and implemented damage control related OSHA (Occupational Safety and Health Administration) training to 200 junior and senior personnel.
  • Assess training programs for safety sensitive topics including HAZMAT, HAZCOM, Lockout, tag-out, and other OSHA required training.
  • Ensured compliance with EPA and OSHA standards and practices managed safety program within facility to meet QS and OSHA standards.
  • Helped with scheduling for the store, keeping update ServSafe Certification, abide by state health regulations and OSHA standards.
  • Learned proper operating procedures for Welding Supply/Gas Distributor in compliance with Occupational Health and Safety Administration (OSHA) guidelines.

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32. Needs Analysis

low Demand
Here's how Needs Analysis is used in Training Manager jobs:
  • Facilitated workshops, developed and delivered training manuals and collateral materials, and conducted training needs analysis and post-training skill assessment.
  • Conducted needs analysis with subject matter experts and business analysts to develop customized training programs to meet identified client needs.
  • Develop and conduct revenue operations departmental needs analysis as required to determine employee skill gaps and identify departmental training needs.
  • Conduct needs analysis to identify areas of opportunity and provide coaching, process documentation and or/training based on results gathered.
  • Collaborated with key stakeholders to conduct needs analysis in order to determine performance gaps and identify appropriate learning solutions.
  • Conducted and presented on qualitative and quantitative needs analysis focused on continuous improvement in both operational and training areas.
  • Led training needs analysis sessions and financial negotiations to tailor training solutions for customers and training partner organizations.
  • Conducted needs analysis with regional hotel and centralized accounting management teams to asses and determine training program requirements.
  • Conduct individual/group needs analysis, develops recommendation to meet needs and reports training activities to customers and management.
  • Revamped the training function, developed needs analysis and evaluation methodologies, ensured compliance with National Qualifications standards.
  • Conducted ongoing needs analysis leveraging customer feedback, field interactions and subject-matter-expertise to adjust learning strategy and curriculum.
  • Managed company-wide needs analysis, budgeting, instructional design and/or alternative training methods, and training program coordination.
  • Direct involvement and key accomplishments included completion of Project Initiation Document, Business Case and Training Needs Analysis.
  • Performed organizational development needs analysis for 3 business units to define required educational and procedural change strategies.
  • Secured funding, identified training providers, and conducted needs analysis to ascertain areas of training concentration.
  • Conducted training needs analysis for senior managers identifying crucial gaps in both customer service and leadership training.
  • Completed needs analysis and developed curriculum for Finance Organization to prepare for initial public offering and beyond.
  • Collaborated with Quality Manager to conduct needs analysis for internal and external partners regarding training content.
  • Conducted a nationwide technical training needs analysis and piloted the Leadership Skills program for Technical Managers.
  • Performed training needs analysis to determine which products required additional training to improve customer service.

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33. Company Standards

low Demand
Here's how Company Standards is used in Training Manager jobs:
  • Provided high quality in-flight services consistent with company standards to passengers to ensure a positive customer experience.
  • Facilitated classroom-setting workshops throughout the country on various topics to ensure understanding of company standards and expectations.
  • Developed and coached store-level management in meeting and exceeding company standards in gross profit and labor percentage.
  • Maintain requirements for food cost/labor while keeping to company standards for safety and customer satisfaction.
  • Partnered successfully with inventory event staff to produce the desired company standards in accuracy.
  • Trained and developed over fifty new store leaders on company standards and operational procedures.
  • Executed and maintained visual merchandising standards consistent with company standards and directives.
  • Prepared and presented written disciplinary actions holding employees accountable to company standards.
  • Provided quality service within company standards and exceeding client expectation.
  • Provided quality customer service according to company standards.
  • Provide packaging services equipped to company standards.
  • Maintained store appearance company standards.
  • Executed markdowns, signing, marketing, and facilities in compliance with productivity goals, company standards, and presentation guidelines.
  • Implemented training initiatives to meet company standards and state requirements for all levels of staff in 115 senior living communities.
  • Managed multiple zones inside the store to maintain a clean, professional look as to meet and exceed company standards.
  • Gained a well-rounded perspective on company standards, customer service importance, and procedures for maintaining guest and employee confidentiality.
  • Ensured employees were well informed and up-to-date with company standards by conducting compliance road shows with the Vice President/General Manager.
  • Coordinated, instructed, and managed educational forums to help maintain sales and company standards consistent with current marketplace trends.
  • Created and carried out weekly recruiting game plan to identify and hire the best candidates according to company standards.
  • Mentored long-term as well as new employees in the direction of quality driven results and performance beyond company standards.

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34. Training Staff

low Demand
Here's how Training Staff is used in Training Manager jobs:
  • Supervised, developed and coached Training staff and facilitators to customize training experience in accordance with company philosophy and student needs.
  • Facilitated knowledge sharing among country program training staff and organized professional development opportunities for this group of people.
  • Managed and developed training staff certifying in Development Dimension International and other programs reducing cost for outside vendors
  • Hired, managed and developed training staff to support company initiatives operating within a defined budget.
  • Maintain effective communication with management, compliance and training staff to ensure quality operations through training.
  • Teamed with engineering/programming/marketing staff and documentation/training staff ensure the efficiency of the development process.
  • Managed and recruited training staff and scheduled in-house and on-site classes including consulting engagements.
  • Developed strategies for organizational training initiatives executed and implemented by the training staff.
  • Designed and executed customized instructional training program for all training staff.
  • Managed training staff responsible for implementing company-wide training initiatives.
  • Produced effective solutions and provided leadership to training staff.
  • Company eliminated west coast training staff positions.
  • Developed instructional competencies in training staff.
  • Supervised instructional and training staff.
  • Managed training staff by observation, one-on-one consultation, addressing staffing issues, conducting train-the-trainer sessions, and written evaluations.
  • Manage training delivery for a Market constituency of 500 employees and coach/mentor training staff of 11 to continuously enhance performance.
  • Provide collective leadership to the training staff which has led to increased team member satisfaction, retention, and development.
  • Established company's first train-the-trainer (T3) 'boot camp' ensuring consistent brand and product messaging among training staff.
  • Help line managers and training staff solve specific training problems, either on a one-to-one basis or in groups.
  • Mentored training staff to enhance their training skills via workshops, one-on-one evaluations, and skill development classes.

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35. Instructional Design

low Demand
Here's how Instructional Design is used in Training Manager jobs:
  • Supported the development and implementation of measurable standards for analysis and instructional design processes for the development teams locally and internationally.
  • Manage internal instructional designer mentoring program and mentored instructional designers at all levels, resulting in information sharing among instructional designers.
  • Served as instructional designer and project manager for the hands-on MassGREEN Initiative Weatherization Installer course taught in community colleges across Massachusetts.
  • Improved the effectiveness of Chinese national facilitators by upgrading their technical writing, instructional design, and platform training competencies.
  • Provide learning and development facilitation, assessment, instructional design expertise, and program implementation of learning and performance initiatives.
  • Established instructional design strategy and role-based training model used to support self-directed learning with minimal impact on store operations.
  • Created and maintained large-scale training project plans Developed instructional design plans, training materials, storyboards and evaluation strategies.
  • Demonstrated excellent performance in instructional design for business and computer instructional programs for executive and middle management personnel.
  • Facilitated instructional design workshops for Motorola University design staff in Europe and Asia to standardize instructional design processes worldwide
  • Elicited training requirements and modifications to learning strategies affecting the instructional design of future and ongoing training courses.
  • Managed seven facilitators and instructional designers and the Technical Learning Center, including equipment maintenance and acquisition.
  • Utilized various instructional design methodologies for successful integration into a cohesive learning experience for the sales team.
  • Used advanced knowledge of instructional design and adult learning theories to translate business requirements into learning requirements.
  • Managed team of eight instructional designers responsible for developing web-based and instructor-led training for all WebEx services.
  • Collaborated with Instructional Designers to consistently provide feedback on policy and procedure changes that impacted business needs.
  • Incorporated adult learning principles and other instructional design techniques to ensure desired outcomes were achieved.
  • Facilitate client training sessions and train-the-trainer workshops using adult learning and instructional design concepts.
  • Managed and developed an instructional design and facilitator team to provide admissions training programs.
  • Align solutions with adult learning theory and instructional design principles to maximize training effectiveness.
  • Demonstrated skill in instructional design, individual/group learning, and ongoing adult education.

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36. Crew Members

low Demand
Here's how Crew Members is used in Training Manager jobs:
  • Compiled, and customized easy-to-use chemical defense equipment booklet for aircrew members on different aircraft types during inspections and operations.
  • Guaranteed certifications and flight qualifications were upheld and kept current for aircrew members, providing administrative support when necessary.
  • Trained and managed crew members and achieved significant improvements in their productivity.
  • Supported and mentored crew members upon apprenticeship completion.
  • Delegated responsibilities and motivated crew members.
  • Coordinated with simulator contractors in the instruction and administration of simulator training for 420 assigned, attached and foreign aircrew members.
  • Managed the monthly training calendars for 1500 crew members and identified areas for improvement in all areas from safety to hospitality.
  • Quizzed at least 20 crew members a month on safety and cooking procedures with SOC's(Station Observation Checklist).
  • Train existing crew members on new products or duties, responsible for training new crew members on their duties and stations.
  • Train Area Managers and crew members for different areas of cleaning tasks that our company is not performing per customers request.
  • Analyzed, designed, developed, implemented, and evaluated various training programs for franchisees, managers, and crew members.
  • Maintain all new crew members with information of the company, how everything operates and the system of the store.
  • Trained new crew members as they came as well as going throw my own training in becoming a manager.
  • Assessed crew members' skills, identified and offered additional training(s) as needed by crew members.
  • Assess the skills of fellow crew members, help crew members with any tasks they may have problems with.
  • Train new crew members and working as a crew member, while learning to handle management problems and tasks.
  • Inventory, Training new crew members, Waste counts, Cleaning, Advertising, Stocking, Greeting and Cashier.
  • Managed 12 department standardization/evaluation programs, Senior Flight Examiner for 49 aircrew members, and supervised 3 employees.
  • Developed and promoted 1 District Manager, 3 General Managers, and 6 crew members to salary management.
  • Help and train other crew members how to perform a task or position the correct and safe way.

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37. Training Activities

low Demand
Here's how Training Activities is used in Training Manager jobs:
  • Directed a full complement of client and company training activities for global technology company providing ticketing solutions to live event organizations.
  • Directed and successfully implemented a new LMS which provides the organization with enormously improved control and accountability of their training activities.
  • Supervised training activities, coordinated and scheduled formal schools, ancillary training and training facilities in support of program requirements.
  • Planned the implementation and facilitated training activities monitoring training expenses, ensuring the actions were completed within assigned budget constraints.
  • Directed proficiency training in 7 specialized work centers; monitored, evaluated and recorded training activities and program effectiveness.
  • Developed and managed all scripting and training activities for outbound telemarketing programs including international, multicultural and slamming protection.
  • Coordinated with upper management for evaluating the progress of safety related Logistical projects and Warehouse specific training activities.
  • Managed all training activities for a center of approximately 200 representatives for six different business units.
  • Conducted training sessions and developed criteria for evaluating the effectiveness of training activities throughout the organization.
  • Implemented structured orientation program for new personnel and maintained records of training activities and certification requirements.
  • Ensured compliance with the execution of toxic chemical operational safety procedures during student training activities.
  • Provided direct oversight of all educational and training activities and reported effectiveness to executive staff.
  • Conducted periodic inspections of training activities and assisted training units in correcting training deficiencies.
  • Prepare monthly reports of training activities, vaccination reports and infection control monitoring instruments.
  • Worked with managers to facilitate training activities with best experience and practical opportunities.
  • Managed internal training tracking system and provided training statistics for all training activities.
  • Consolidated training activities and increased training delivery quality and development production.
  • Monitored and reviewed consultant performance and the effectiveness of training activities.
  • Managed and supported security awareness and training activities across base community.
  • Evaluate effectiveness of training and recommends additional and/or modified training activities.

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38. Customer Relations

low Demand
Here's how Customer Relations is used in Training Manager jobs:
  • Developed this program from ground up, including creating internal administrative processes and procedures, program management and external customer relations.
  • Designed and implemented a customer relations training module which resulted in higher customer satisfaction by developing our employees' hospitality focus.
  • Completed extensive hospitality management training program with emphasis on operations, revenue management, sales and marketing and customer relations.
  • Supervised on line web-based publication of corporate news for management's internal and vendor Customer Relations audience.
  • Focused on customer relations and customer retention to maximize growth and financial performance by maintaining market share.
  • Boosted customer relations by creating customer service division providing assistance with customer issues with feeder machines.
  • Maintained customer relations by identifying problem situations and implementing plans to increase company volume within store.
  • Conducted customer service training for total workforce using Achieve Global's Achieving Extraordinary Customer Relations program.
  • Provided strategic customer relationship management techniques to maintain client satisfaction, retention and ongoing contracts.
  • Coordinated flow of information about Customer Relations new hire training to other departments.
  • Developed soft skills and technical training for Customer Relations incorporating accelerated learning techniques.
  • Maintained positive customer relations, manages cash transactions, and effectively processes orders.
  • Credited with high degree of diplomacy resolving problems without sacrificing customer relations.
  • Developed soft skills and technical training for existing Customer Relations telephone associates.
  • Facilitated recruiting partnership conferences, customer relationship management and community outreach initiatives.
  • Collaborated with management team to implement customer relations and employee training programs.
  • Ensured timely publication of news items for Customer Relations management team.
  • Fostered key customer relationships to maximize engagement in training program.
  • Managed development of formal training programs for Customer Relations Department.
  • Corresponded with military executives effectively, keeping positive customer relationships.

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39. Subject Matter

low Demand
Here's how Subject Matter is used in Training Manager jobs:
  • Major Responsibilities: National Subject Matter Expert on assigned campaign/project and manage all respective processes and communication accordingly for outbound units.
  • Maintained a comprehensive emergency actions subject matter test data bank which was used to prepare and update qualification examinations.
  • Worked closely with subject matter experts to define best practices for software quality optimization and automated software testing implementation.
  • Motivated and recruited subject matter experts in facilitation techniques through collaboration to deliver industry information to new hires.
  • Updated/developed learning curriculum and collaborated with field subject matter experts to determine the needs of active duty personnel.
  • Chaired and facilitated annual Human Performance Requirements Review Conferences attended by Subject Matter Experts representing 16 aviation platforms.
  • Provided Subject Matter Expert support for training design and for all departments requiring assistance pertaining to business management inquires
  • Designed and managed New Manager Orientation involving senior managers across the organization as subject matter experts and presenters.
  • Cultivated collaborative relationships with subject matter experts to aid in developing course materials and receiving helpful feedback.
  • Managed training team, leveraging subject matter experts and local community college personnel to accomplish training objectives.
  • Conducted and participated as a subject matter expert in the planning and implementation of certification task requirements.
  • Supervised a 12-person operations training development team of education and training specialists and subject matter experts.
  • Recognized as a subject matter expert and consistently developed and implemented training solutions that achieved desired goals
  • Collaborated with subject matter experts to identify and anticipate changes with potential impact to training materials.
  • Interact with subject matter experts and interdepartmental teams on functional requirements regarding new product updates/upgrades.
  • Acquired extensive knowledge of complex financial instruments and developed subject matter expertise in client requirements.
  • Consult with and support Subject Matter Experts in developing, maintaining/updating and delivering learning solutions.
  • Collaborated with key stakeholders and subject matter experts in the utilization of internal instructional resources.
  • Work with solutions management and subject matter experts to identify and develop product training curricula.
  • Established and implement a no-notice evaluations procedure, subject matter testing and safety observations.

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40. Food Preparation

low Demand
Here's how Food Preparation is used in Training Manager jobs:
  • Focus on exceptional customer service; consistently ensure high customer satisfaction by delivering quality food preparation, presentation and service.
  • Performed everyday duties, including inventory, catering, general maintenance and food preparation.
  • Monitor compliance with health and fire regulations regarding food preparation and building maintenance
  • Maintained up-to-date knowledge of store policies regarding food preparation and quality certifications.
  • Monitored compliance with safety, sanitation and food preparation standards.
  • Assisted with inventory management and food preparation quality.
  • Cleaned and sanitized food preparation area and utensils.
  • Enforced compliance with health and fire regulations regarding food preparation and serving, and building maintenance in lodging and dining facilities.
  • Manage all general housekeeping duties to ensure safety and sanitary standards are met throughout all phases of food preparation and cooking.
  • Assist in daily operations including customer service, food preparation, inventory, budgeting, scheduling and opening and closing procedures.
  • Skilled at all aspects of customer service and food preparation, always focused on creating a positive customer experience.
  • Perform some food preparation or service tasks such as cooking, cleaning tables, and serving food/drinks when needed.
  • Staff Management, Inventory Control, Food Preparation, Money ControlReason for leaving - Promoted at Circuit City.
  • Followed health and store standard procedures for safe food preparation, assembly and presentation to ensure customer satisfaction.
  • Interviewed and trained new employees on cashiering, sanitation, food preparation, opening and closing the stores.
  • Performed various restaurant related tasks such as handling cash, food preparation, customer services, etc.
  • Ensured all employees were properly trained in food preparation, grill and all aspects of restaurant operations.
  • Direct staff in all aspect of operations including menu planning, food preparation and events management.
  • Fast paced customer service, food preparation, and janitorial upkeep of restaurant and restaurant premises.
  • Instructed cooks and other workers in food preparation, cooking, garnishing and presentation of food.

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41. Training Modules

low Demand
Here's how Training Modules is used in Training Manager jobs:
  • Supervised store operation while ensuring a smooth, traveler-friendly experience and worked through numerous training modules toward becoming Assistant General Manager.
  • Developed and delivered leadership, telephone etiquette, handling irate customers, sensitivity training, elderly and relationship selling training modules.
  • Deliver training modules to employees, supervisors, and management personnel utilizing a traditional classroom environment and through virtual e-learning classrooms.
  • Partnered with leadership team to develop department specific training modules utilizing a blend of instructional design methods and organizational best practices.
  • Targeted Operational Excellence through developing and updating needed operating manual & training modules which became performance standard for retail business.
  • Determine and implement revised tracking procedures to maximize effectiveness and efficiency in tracking variety of required tasks and training modules.
  • Authored training modules to support achievement of organizational goals that resulted in creation of company Sales University Intranet resource.
  • Coordinate the preparation and delivery of written policy guidance, business operating procedures & training modules as appropriate.
  • Produced high-performance employees by catering to individual learning styles and creatively developed training modules to reinforce company expectations.
  • Designed training modules and organizational charts to establish departmental procedures and processes for new trainers.
  • Designed training modules that implemented specific practices for long term development and efficient execution.
  • Acted as Subaru Ambassador relaying comprehensive vehicle knowledge to participants during training modules.
  • Partnered with management to develop specific training modules based on analyst development.
  • Designed and facilitated training modules to assist customer service professionals achieve objectives.
  • Maintained accuracy and relevancy of training modules for Customer Relations new hires.
  • Designed training modules and administered and coordinated in-house and retail training assignments.
  • Conceptualized and implemented training modules to enhance service, selling and productivity.
  • Organize the corporate training program and developed position specific training modules.
  • Coordinated delivery of training modules with customers per contract requirements.
  • Promoted and marketed on/off-site training encompassing video and e-training modules.

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42. POS

low Demand
Here's how POS is used in Training Manager jobs:
  • Possess FAA Airworthiness Release, Required Inspection Items Authority, Reduced Vertical Separation Minimums, and Parts Receiving Inspection Authority
  • Skilled in aligning duty positions with individual capabilities of subordinate personnel to take full effect of work center diversity.
  • Planned and facilitated training sessions, assessed post-training staff performance, and reported to leadership regarding improvements and deficits.
  • Supported the Human Resource department in writing position descriptions and detailed interview questions tailored for the business units supported.
  • Designed training sessions to coincide with requirements of various positions throughout organization and distributed informative manuals.
  • Created boardroom and courtroom multimedia presentations including video and text- sync d depositions for enhanced understanding.
  • Gain knowledge and experience required for promotion to management position under the direction of experience personnel.
  • Briefed collections systems to analysts to give analysts better understanding of capabilities at their disposal.
  • Travel extensively to demonstrate new company products at business expos to recruit prospective business clients.
  • Fast - tracked career through a series of increasingly responsible management positions leading large-scale operations.
  • Created an online Procedures Documentation Repository for Sarbanes-Oxley, auditing and disaster recovery purposes.
  • Observe interactions between Sales Representatives and customers to provide positive and constructive feedback.
  • Monitored recruiter training progress and advised director on both positive and negative trends.
  • Retained and recruited additional outside consultants for Membership Consulting and Personal Trainer positions.
  • Surpassed unit's goals for deployment activities covering 5 separate positioning objectives.
  • Helped created a positive environment that helped other employees keep enthusiastic attitude.
  • Possess extensive knowledge of database administration, spreadsheet and communications software applications.
  • Delivered inventory status reports to stakeholders for budgeting and planning purposes.
  • Communicated clearly and positively with coworkers and other members of management.
  • Proposed and monitored programs to determine core competencies and marketing capabilities.

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43. New Associates

low Demand
Here's how New Associates is used in Training Manager jobs:
  • Communicated with district managers and buyers about specific brands* Handled preparation for weekly events* Trained new associates on following directives and merchandising
  • Interview/Train/managed new associates *Oversee daily store operation *maintain service scores by properly training and coaching associates.
  • Implemented training course for new associates-increasing customer service and Old Navy Card acquisitions.
  • Administer progressive discipline to new associates regarding attendance and established performance requirements.
  • Designed a ninety day sales training program for new associates consisting of classes, workshops, and self-study materials.
  • Led the talent building within the store, including recruiting, hiring, and on boarding of new associates.
  • Developed and designed a Loan Officer Quick Start training curriculum for new associates coming into the mortgage industry.
  • Direct supervision of assistant manager and trainees, train new associates locally and in our upper district.
  • Executed hiring process by completing interview processes, new hire orientation and function training for new associates.
  • Worked successfully with 3rd party staffing provider to ensure the quality and training of new associates.
  • Managed training for 120 new associates during a recent business expansion due to a company acquisition.
  • Facilitate New Store Openings within the Region including training of all new associates and management.
  • Develop, implement, and monitor the training program for new associates within the department.
  • Hired, trained, and certified all new associates through the Old Navy on-boarding process.
  • Oversee the successful on boarding of new associates by creating an engaging learning environment.
  • Created and built training programs for new management hires as well as new associates.
  • Trained and helped hire, all new associates/management, as well as handled terminations.
  • Go to new locations, international and domestic, to train new associates.
  • Trained new associates in companies cashier training as well as excellent customer service.
  • Conduct daily interviews, train new associates and weekly meetings with clients.

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44. Training Events

low Demand
Here's how Training Events is used in Training Manager jobs:
  • Retained and enhanced performance of senior sales force in highly competitive markets by creating integrated national training events and conferences.
  • Developed and trained three First-line Supervisors in becoming subject matter experts on coordinating and resourcing company training events.
  • Developed and supervised regional sponsorship of monthly program training events with a strategic marketing and program engagement plan.
  • Create and manage planning and scheduling databases to support training personnel requirements for simultaneous worldwide training events.
  • Assisted with scheduling and coordination of mandatory and optional training events for a 100+ member military organization.
  • Condensed the operations schedule to maximize manpower and lower student attrition by doubling productivity of training events.
  • Developed an assessment plans to collect observation during collective training events, and daily mission operations.
  • Developed training events that ensured multiple Battalion level simulation exercises were executed and improved.
  • Managed training center delivering 50K instructor-led and online training events annually.
  • Planned and executed complex training events for diverse sales organizations nationwide.
  • Negotiated contracts, planned and coordinated regional and national training events.
  • Scheduled and coordinated training events to ensure personnel were properly trained.
  • Lead development of the marketing strategy for promoting agency-sponsored training events.
  • Organized and coordinated all training events both locally and nationally.
  • Tracked accountability of personnel attending all training events from 2005-2006
  • Coordinated logistics of training events and facilitate learning measurement.
  • Conducted numerous training events with no safety incidences.
  • Verified and attended subordinate training events.
  • Created PowerPoint presentations for training events.
  • Coordinated company-wide clinical training events.

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45. Action Plans

low Demand
Here's how Action Plans is used in Training Manager jobs:
  • Led national task force for the redesign of management assessment and development program resulting in simplified preparation of developmental action plans.
  • Maintain records and evaluates statistical reports to evaluate performance of agents and implement action plans to correct performance deficiencies.
  • Monitored individual and team performance against established criteria; counseled staff through development and execution of corrective action plans.
  • Monitored associates productivity and quota levels as well as establish strategic goals and action plans to maximize overall performance.
  • Reported daily Customer Experience Survey Results and executed action plans to enhance customer experience and improve overall scores.
  • Improved and resolved organizational established strategies, action plans and operational issues through regular follow-up.
  • Conducted culture surveys and developed action plans based on opportunities identified in survey results.
  • Analyzed financial/labor reports daily; developed action plans to ensure company objectives were exceeded.
  • Monitored the implementation of recommended solutions with published action plans and follow up.
  • Prepared and executed benefit realization and executive action plans for key senior leaders.
  • Coordinated communication focus groups and training and counseled executive leadership on action plans.
  • Identify various training objectives and desired end states formulating detailed action plans.
  • Measured employee satisfaction, analyzed results and implemented necessary training/action plans.
  • Identify areas of missed opportunities and develop action plans for improvement.
  • Developed and implemented weekly action plans focused on improving store performance.
  • Developed corrective action plans for departmental conditions adverse to quality.
  • Monitored station performance and developed action plans for improving results.
  • Developed and implemented action plans designed to improve operating results.
  • Develop proposal of corrective action plans and quality improvement.
  • Write and administer employee evaluations and disciplinary action plans.

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46. Technical Support

low Demand
Here's how Technical Support is used in Training Manager jobs:
  • Saved technical support costs and wait-time by providing user support and customer service on company-supported computer applications and platforms.
  • Developed global new hire training programs delivered to thousands of domestic and international technical support agents.
  • Managed training programs and provided software troubleshooting and technical support to personnel across the organization.
  • Established and managed training and certification system for manufacturing operators and technical support personnel.
  • Received certification in three projects including customer service, technical support and warranty services.
  • Merged North America and Latin America technical support operations to reduce redundant tasks.
  • Managed the training budget and provided technical support in reviewing grant/partner applications.
  • Provided customer and technical support to troubleshoot equipment problems.
  • Acquired international departmental requirements and technical support needs.
  • Provided technical support throughout and after project implementation.
  • Managed trainers and technical support personnel.
  • Served as secondary technical support.
  • Worked with Technical Support, Professional Services and Product Development teams to ensure all software issues were resolved timely and professionally.
  • Spearhead yearly program review conference to include all training, fielding and technical support personnel and PM's Tier One Management.
  • Managed and Developed Trainers and Training Material, Trained Support Staff, Provided Technical Support, and Provided Customer Service Support.
  • Participate with systems development, training, quality assurance, and technical support teams throughout the organization, including content management.
  • Provided critical technical support to firm's HR administrators during interviews, evaluation and hiring of legal secretaries and project assistants.
  • Coordinated all documentation releases (2,000 pages updated quarterly) with manufacturing, QA, technical support, and sales.
  • Trained all technical modules to Field Service Engineers, Installation Engineers, Technical Support Engineers, and Call Center Technicians.
  • Trained and certified to train Business End User Care, Small Business End User Care, and Technical Support Desk.

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47. Ensure Compliance

low Demand
Here's how Ensure Compliance is used in Training Manager jobs:
  • Performed spot-check audits of equipment maintenance logs to ensure compliance with federal regulations and safety of passengers and personnel.
  • Developed, established and authored Standard Operating Procedures for key unit level programs to ensure compliance with non-clinical requirements.
  • Developed, planned, and supervised in-service training activities to ensure compliance with accepted firefighting standards.
  • Provide necessary recommendations to ensure compliance with regulatory guidelines, Fannie/Freddie guidelines and other banking laws.
  • Delivered in-house training programs designed to improve/build critical skills or to ensure compliance with company policies.
  • Led audits in various manufacturing facilities to ensure compliance with training regulations and verify partner knowledge.
  • Supervised the production of training materials submitted by subcontractors to ensure compliance with contractual specifications.
  • Addressed individual training needs to ensure compliance with Dish Network installation and customer satisfaction standards.
  • Developed and implemented training strategies to ensure compliance for an ISO-certified company.
  • Performed regular audits to ensure compliance with corporate standards and unit profitability.
  • Allocate assignments, monitor individual performance, and ensure compliance with standards/procedures.
  • Conduct weekly environmental audits of facilities to ensure compliance within permit parameters.
  • Monitored user performance and progress to assess program effectiveness and ensure compliance.
  • Conducted and evaluated military training programs to ensure compliance with higher directives.
  • Coordinated with other departments to ensure compliance with overall center objectives.
  • Developed comprehensive training programs to ensure compliance with specified training objectives.
  • Evaluate company policy and procedure to ensure compliance and effectiveness.
  • Finalized decisions executing company strategy to ensure compliance.
  • Negotiate short-term and long-term contracts with local and national vendors to ensure compliance with corporate guidelines for profitability and cost control.
  • Provided supervision, management, and conducted training of staff to ensure compliance with state and federal laws and Department regulations.

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48. Needs Assessment

low Demand
Here's how Needs Assessment is used in Training Manager jobs:
  • Performed testing and evaluation procedures, needs assessment surveys, development and organization of training material and created internal certification programs.
  • Conducted training needs assessments and evaluated training effectiveness * Designed, developed, conducted and coordinated training courses and educational offerings.
  • Collaborate with Department Managers to design appropriate training curriculum and needs assessments for professional and technical positions within the organization.
  • Conduct thorough needs assessment organization-wide and prioritize appropriate training via facilitated meetings, surveys or utilizing other appropriate tools/models.
  • Conducted needs assessments, developing appropriate programs including preparation of aids/materials, and conducted a variety of training programs.
  • Organized annual training calendar based on systematic needs assessments with offerings to all associates supporting organizational and legal-based initiatives.
  • Work with physicians and medical office personnel to conduct needs assessments and develop specialized training programs and documentation.
  • Performed needs assessments with department management to identify development needs and designed solutions that successfully satisfied those needs.
  • Conducted training needs assessments, researched performance indicators, and performed gap analysis related to strategic talent development.
  • Directed and conducted job specific competency and specialty training and organizational development needs assessment to identify operating/user needs.
  • Conducted a needs assessment and identified training and development requirements within a nonprofit organization of 500 employees.
  • Conducted organizational and departmental needs assessments and prepared reports to demonstrate training and development needs and/or gaps.
  • Conducted needs assessment to identify unique learning opportunities for employees and ways to enhance organizational effectiveness.
  • Performed needs assessments then developed appropriate training curricula for facilities within divisions (as requested).
  • Developed and delivered needs assessment and developmental training to effectively reduce employee turnover by 20%.
  • Evaluated and developed needs assessment and training curriculum for major metropolitan market places with varying needs.
  • Conducted training needs assessment to evaluate areas of concern within training program and/or operational needs.
  • Completed training needs assessment and created a leadership development program to address areas of opportunity.
  • Conduct needs assessment to determine the computer investigation training requirements of DCITP's customer organizations.
  • Developed needs assessments processed and recommends solutions for performance issues and potential areas of training.

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49. Training Schedules

low Demand
Here's how Training Schedules is used in Training Manager jobs:
  • Prepared training schedules and programs for all personnel; continuously analyzed learning needs and program delivery for relevant training materials.
  • Worked with several racetrack trainers to develop and prepare specific training schedules for each individual racehorse.
  • Manage training schedules and sessions ensuring facility setup, logistics and employee notification.
  • Implement appropriate maintenance training policy and procedures and prepare appropriate training schedules.
  • Developed training schedules to ensure all mandatory training was completed.
  • Managed training schedules and strategies by collaborating with department managers.
  • Developed training materials and courses and organized training schedules.
  • Facilitated new hire orientation training and managed training schedules.
  • Scheduled and conducted orientations, training schedules and certifications.
  • Coordinated training schedules and filed crucial administrative paperwork.
  • Facilitated Selling Excellence and developed cashier training schedules.
  • Conducted orientation classes and managed training schedules.
  • Designed, implemented and supervised training schedules.
  • Coordinate training schedules and supervise corporate Trainers.
  • Monitored and updated associate training schedules.
  • Managed all academic training schedules.
  • Planned and organized all show schedules and coordinated training schedules to position horses in the most exciting and advantageous manners.
  • Utilized Microsoft Excel in order to track trends with new hire employees and adjusted training schedules or curriculum when necessary.
  • Track training schedules, new employee orientation class, and online classes through CUES/BVS systems, sales and service.
  • Worked directly with leadership to create 10 training schedules and led weekly training meetings with department managers and leadership.

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50. Direct Reports

low Demand
Here's how Direct Reports is used in Training Manager jobs:
  • Implemented performance measures and performance plans for direct reports and also monitored individual performance plans in each department.
  • Lead three direct reports within the organizational development team, and approximately 400 unionized and non-union indirect reports.
  • Established and managed four subordinate training, training development and documentation organizations with 70 direct reports.
  • Provided leadership and career development opportunities for direct reports Provided monthly billing documentation for clients.
  • Provided ongoing training and development to direct reports through communication and leadership training.
  • Managed two direct reports responsible for all training/recruiting coordination and administrative support.
  • Created new department organizational structure to effectively lead 40+ direct reports.
  • Mentored, supervised and evaluated forty-eight direct reports.
  • Managed direct reports in day-to-day training related activities.
  • Manage a team of 6 direct reports locally and out of state and indirectly leading 40+ others; locally and nationwide.
  • Developed and supervised 3 direct reports to provide field support and in-depth training to associates; developed train the trainer opportunities.
  • Evaluated 26 direct reports and monitors as well as employs strong communication skills to conduct Operational and Force Management Reporting.
  • Manage, train, provide performance feedback and assign duties of direct reports to ensure productivity, efficiency and effectiveness.
  • Determine staffing requirements and supervise and mentors the work of all direct reports to ensure effective and efficient departmental functions.
  • Led teams of seven direct reports and 45 instructors conducting high-risk training for more than 39,0000 newly recruited trainees annually.
  • Worked closely with peers, direct reports, and business partners to ensure less than 5% average attrition rate.
  • Coached, mentored, and developed my direct reports to the highest Tier ranking level since coming on board.
  • Established a training department with three direct reports to support the strategic business objectives of an 850-person manufacturing facility.
  • Led 17 direct reports that assessed, designed, delivered and evaluated 800+ instructor-led, web-based and e-learning courses.
  • Administered Training and Development Department s operations and led training committee of 5 direct reports and 10 unit trainers.

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20 Most Common Skill for a Training Manager

Training Programs31.7%
Customer Service21%
Food Safety7.5%
ISO5.9%
Loss Prevention2.9%
Human Resources2.7%
Sales Floor2.5%
Staff Members2.5%

Typical Skill-Sets Required For A Training Manager

RankSkillPercentage of ResumesPercentage
1
1
Training Programs
Training Programs
24%
24%
2
2
Customer Service
Customer Service
15.9%
15.9%
3
3
Food Safety
Food Safety
5.7%
5.7%
4
4
ISO
ISO
4.5%
4.5%
5
5
Loss Prevention
Loss Prevention
2.2%
2.2%
6
6
Human Resources
Human Resources
2%
2%
7
7
Sales Floor
Sales Floor
1.9%
1.9%
8
8
Staff Members
Staff Members
1.9%
1.9%
9
9
Curriculum Development
Curriculum Development
1.9%
1.9%
10
10
Learning Management System
Learning Management System
1.8%
1.8%
11
11
Sales Goals
Sales Goals
1.7%
1.7%
12
12
Technical Training
Technical Training
1.6%
1.6%
13
13
Retail Store
Retail Store
1.5%
1.5%
14
14
Training Requirements
Training Requirements
1.5%
1.5%
15
15
Daily Operations
Daily Operations
1.3%
1.3%
16
16
Inventory Control
Inventory Control
1.3%
1.3%
17
17
Sales Training
Sales Training
1.3%
1.3%
18
18
Product Knowledge
Product Knowledge
1.3%
1.3%
19
19
Leadership Development
Leadership Development
1.2%
1.2%
20
20
Company Policies
Company Policies
1.1%
1.1%
21
21
Customer Complaints
Customer Complaints
1.1%
1.1%
22
22
Project Management
Project Management
1.1%
1.1%
23
23
Training Manuals
Training Manuals
1.1%
1.1%
24
24
Performance Reviews
Performance Reviews
1.1%
1.1%
25
25
Training Records
Training Records
1.1%
1.1%
26
26
Bank Deposits
Bank Deposits
1%
1%
27
27
Training Classes
Training Classes
0.9%
0.9%
28
28
On-The-Job Training
On-The-Job Training
0.9%
0.9%
29
29
Performance Management
Performance Management
0.9%
0.9%
30
30
Powerpoint
Powerpoint
0.9%
0.9%
31
31
Osha
Osha
0.9%
0.9%
32
32
Needs Analysis
Needs Analysis
0.9%
0.9%
33
33
Company Standards
Company Standards
0.8%
0.8%
34
34
Training Staff
Training Staff
0.8%
0.8%
35
35
Instructional Design
Instructional Design
0.8%
0.8%
36
36
Crew Members
Crew Members
0.8%
0.8%
37
37
Training Activities
Training Activities
0.7%
0.7%
38
38
Customer Relations
Customer Relations
0.7%
0.7%
39
39
Subject Matter
Subject Matter
0.7%
0.7%
40
40
Food Preparation
Food Preparation
0.7%
0.7%
41
41
Training Modules
Training Modules
0.7%
0.7%
42
42
POS
POS
0.7%
0.7%
43
43
New Associates
New Associates
0.7%
0.7%
44
44
Training Events
Training Events
0.7%
0.7%
45
45
Action Plans
Action Plans
0.6%
0.6%
46
46
Technical Support
Technical Support
0.6%
0.6%
47
47
Ensure Compliance
Ensure Compliance
0.6%
0.6%
48
48
Needs Assessment
Needs Assessment
0.6%
0.6%
49
49
Training Schedules
Training Schedules
0.6%
0.6%
50
50
Direct Reports
Direct Reports
0.6%
0.6%

81,935 Training Manager Jobs

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