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Training representative skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical training representative skills. We ranked the top skills for training representatives based on the percentage of resumes they appeared on. For example, 17.8% of training representative resumes contained training programs as a skill. Continue reading to find out what skills a training representative needs to be successful in the workplace.

15 training representative skills for your resume and career

1. Training Programs

Here's how training representatives use training programs:

Manage and deliver customer service, technical assistance, and compliance reviewing for security/transportation training programs.
Developed cash management training programs including product reference manuals for new employees and customer training sessions.

2. Development Research

Here's how training representatives use development research:

Track training and development research: Learning theory, motivation theory, and new materials.

3. Visual Aids

Here's how training representatives use visual aids:

Organized and edited training manuals, multimedia visual aids and other education materials.
Conduct training classes, develop test and visual aids, and develop criteria for evaluating effectiveness of training activities.

4. Training Classes

A training class is a series of classes/lessons designed to impart skills and knowledge for a specific job or activity or to develop skills and knowledge or fitness to specific useful skills in oneself or others. There are a variety of benefits for the trainee, including improved self-esteem, motivation, and confidence, acquiring a new skill or qualification, updating skills, and keeping in touch with new developments in the field.

Here's how training representatives use training classes:

Facilitated stand-up and WebEx training classes and provided support for 10+ distribution centers and the corporate office.
Conducted and organized software training classes for clients and internal employees (3 years).

5. PowerPoint

Here's how training representatives use powerpoint:

Develop training presentations via PowerPoint based on the current curriculum.
Created the 5GHZ wireless course utilizing MS Office products including PowerPoint.

6. Subject Matter Experts

Here's how training representatives use subject matter experts:

Partnered with engineers, managers and subject matter experts to create, edit and publish training packages.
Project Manager - worked with subject matter experts to create innovative training solutions to technical problems.

7. Training Materials

Here's how training representatives use training materials:

Led project reviewing, organizing and / or removing outdated training materials stored electronically.
Documented any system updates or process changes and updated training materials accordingly.

8. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how training representatives use customer service:

Conducted call monitoring for quality assurance, meeting with customer service representatives to discuss areas of opportunity and other training needs.
Contributed to training and retention of top-caliber Customer Service Representatives through side-by-side mentoring, coaching, and offering incentives.

9. ELearning

Here's how training representatives use elearning:

Establish application and database needs, customer expectations, payment types, as well as fabricator communication regarding eLearning needs/requirements.
Designed and facilitated eLearning courses on various industry specific topics; authored user-friendly training reference guides for 600 associates.

10. Technical Training

Technical Training refers to the act of teaching individuals the technical skills needed for various positions. This training may be on a form of software (though this doesn't include any coding technology), how to repair a piece of machinery, or how to operate a piece of machinery.

Here's how training representatives use technical training:

Provided Sales and Marketing technical training support through crafting and executing training presentations relevant to the intended audience.
Performed T&E of existing SH-2F technical documentation, and provided recommendations regarding SH-2G technical training.

11. Training Sessions

Here's how training representatives use training sessions:

Promoted to Lead Rate Representative conducting training sessions in tariff application and interpretation in Atlanta and other regional offices.
Conducted regular training sessions and educational presentations at numerous client locations in the North Metro area.

12. Learning Management System

A learning management system or LMS is application software used for administration, tracking, or documentation purposes in education institutes, offices, learning, or training programs. It streamlines the daily chores and reduces the time spent on manual administration tasks. LMS provides a broad array of access to eLearning platforms and also reduces learning and development costs. Google Classrooms, Blackboard Learn are examples of learning management systems

Here's how training representatives use learning management system:

Administered learning management system and developed metrics around training data, professional memberships, and tuition assistance.
Appointed Training System Administrator for Lockheed Martin Learning Management System.

13. Led Training

Here's how training representatives use led training:

Led training design and implementation of the national sales process model.
Authored and implemented guidelines for the Business Office Trainer Handbook, Facilitator's Guide to use during instructor-led training/blended learning curriculum.

14. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how training representatives use product knowledge:

Conduct weekly training seminars for salesman to improve product knowledge and increase sales production.
Remain current on program/product knowledge and curriculum; provide feedback and recommended improvements/changes to training material to the instructional design team.

15. Training Development

Training development entails improving how an organization and its team function. Training involves incorporating immediate changes, while development refers to long-term goals.

Here's how training representatives use training development:

Major emphasis on technical skills and compliance training courses with secondary emphasis on Computer Based Training development.
Formulated training development activities for the U.S. Navy for the experimental AX aircraft program.

What skills help Training Representatives find jobs?

Tell us what job you are looking for, we’ll show you what skills employers want.

List of training representative skills to add to your resume

The most important skills for a training representative resume and required skills for a training representative to have include:

Training Programs
Development Research
Visual Aids
Training Classes
PowerPoint
Subject Matter Experts
Training Materials
Customer Service
ELearning
Technical Training
Training Sessions
Learning Management System
Led Training

Product Knowledge
Training Development
Safety Training
POS
Training Courses
Training Modules
Management Training
ISD
HR
Instructional Techniques
Medicare
Various Training
Technical Assistance

CBT
Professional Development
Inbound Calls
Customer Care
Process Improvement
Individual Training
Sales Techniques
SharePoint
Security Education
Ammunition
Technical Issues

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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