Tram operator job description

This is a seasonal position. Employees have the ability to discuss alternate season employment interest with the Tram Operations Manager. Wages start at $18/hour.

THIS JOB IS LOCATED IN GIRDWOOD, ALASKA.

Main Duties:

• Properly operate the tram and related equipment, in accordance with established policies and procedures
• Direct and assist passengers as needed to ensure safe and orderly traffic conditions
• Provide various information to guests about resort services, facilities local surroundings, etc.
• Learn and maintain a working knowledge of tramways/lifts safety systems, operating logs, and emergency evacuation procedures
• Knowledge of the Mountain, Hotel and UTT Emergency Operating Plans and the ability to assist when the plans are activated
• Positively communicate with the passengers to establish and maintain an atmosphere of confidence and security
• Recognize potentially dangerous situations, whether mechanical or passenger, and report them to the supervisor immediately
• Other duties as assigned

Why Alyeska?

Alaska is an incredible place and Girdwood is a friendly, lively town where residents value both outdoor adventure and community spirit. Alyeska Resort offers the type of atmosphere where our employees are able to work hard and play hard, and are encouraged to share their enthusiasm with our guests.

Offering year-round and seasonal opportunities, working at Alyeska Resort is both rewarding and exhilarating. Whether you are a seasoned hospitality or ski resort professional, or just starting out with an avid interest in ski area management or travel tourism, we invite you to review current career opportunities and check back often as we are always seeking great talent.

Alyeska Resort offers many exciting career opportunities, beautiful surroundings and exciting employee benefits including:

• Vision, Dental, and Medical Insurance for regular full-time employees
  • Paid holiday and paid time off (Vacation and Personal)
  • Free Season Pass for employees and qualified dependents
  • Roth 401(k) and 401(k) Retirement Savings Plan
  • Discounts for rooms at The Hotel Alyeska and affiliate hotels
  • Discounts in Resort restaurants, shops, and Nordic Spa

Skills/Requirements:

The requirements listed below are representative of the knowledge, skill, and/or ability required. A successful candidate must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Must be at least 18 years of age
• Must be familiar with ski area and outer areas
• Able to work with all kinds of people, sometimes in stressful situations
• Must be able to read, speak and understand English

Alyeska Resort is an Equal Opportunity Employer and a Drug-Free Workplace. All resort employees must possess current documentation showing they are eligible for employment in the United States. Alyeska Resort accepts applications for currently available positions only, and does not accept applications for “general employment.” Preference may be given to local candidates, as relocation may not be available.

Pay Rate: $23.00 per hour

SCOPE OF POSITION

Responsible for the proper and safe operation of a 34-seat electric tram and trailer, transporting passengers to and from airport parking garages to terminal access, and performing other duties as assigned.

Responsibilities

* Transport guests to and from the airport parking garages on a continuous basis
* Complete tram inspection at the beginning and end of each shift
* Maintain cleanliness of tram and trailer during shift
* Recharge tram
* Maintain log of guest/trip counts
* Make stop announcements
* Assist with luggage and disabled passengers as needed
* Complete other duties as assigned

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* Education/Experience - Less than a high school education and a minimal month related experience or training; or equivalent combination of education and experience.
* Driver's License - Candidates must possess a valid state driver's license to be considered for this role.
* Language Ability - Ability to read, write and interpret the English language. Ability to respond to common inquiries or complaints from customers.
* Availability to Work - Special shift requirements, if any, will vary depending on a location's hiring needs. If applicable, availability to work 1st shift, 2nd shift and/or week-ends may be required.

Competency: to perform the job successfully, an individual should demonstrate the following competencies.

* Oral Communication - Speaks clearly; Listens and gets clarification; Responds well to questions.
* Written Communication - Writes clearly and informatively; Able to read and interpret written information.
* Customer Service - Maintains positive attitude. Responds to requests for service and assistance.
* Adaptability - Adapts to changes in the work environment; Able to deal with change, delays, or unexpected events.
* Judgment - Exhibits sound and accurate judgment.
* Professionalism - Reacts well under pressure.
* Ability to operate a two-way radio.
* Ability to maneuver a tram and trailer through parking garages and vehicular traffic.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

* The noise level in the work environment is usually moderate to loud.
* The exposure level in the work environment to vehicle emissions is moderate to high
* The exposure level in the work environment to extreme hot/cold temperatures is moderate to high.
* The work environment is subject to all weather conditions including, but not limited to, precipitation and wind.
* The exposure level in the work environment to bright sunlight and nighttime working conditions is high.

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job:

* The employee is regularly required to use hands and fingers and to communicate with customers and fellow employees.
* The employee is required to sit for long periods of time and reach with hands and arms; stand; walk.
* The employee is also required to climb, balance, stoop, kneel, and crouch. In addition, the employee is required to twist, turn, stretch, and bend on a continual basis.
* The employee must be able to lift and move 50 pounds or more safely and continuously.
* The employee must be able to move in a relatively quick manner in a crowded and enclosed area.
* Specific vision abilities required by this job include Close vision, Peripheral vision and Ability to adjust focus.

SP+ is an equal opportunity employer committed in policy and practice to recruit, hire, train, and promote, in all job classifications, without regard to race, color, religion, sex, age, national origin, citizenship status, marital status, sexual orientation, veteran status, disability or other classes protected by federal or state law. SP+ does not tolerate harassment of or retaliation against any employee or applicant on the basis of these characteristics, or because the individual exercised his or her EEO rights.