Senior Operations Manager jobs at Transamerica Corporation - 505 jobs

Vice President of Operations with up to 75% Travel We are seeking a dynamic Vice President of Operations to lead and deliver world-class performance across a large-scale, multi-site manufacturing network. This role oversees plants nationally and plays a critical part in shaping operational excellence and driving continuous improvement. Why Join Us? · Competitive compensation package with performance-based bonus. · Opportunity to lead a large-scale operation and make a significant impact. · Clear path for significant upward mobility career advancement to the next executive level. · If you are a results-driven leader with a passion for operational excellence and the ability to thrive in a fast-paced, complex environment, we want to hear from you! · Apply today and help us deliver best-in-class manufacturing performance. As the VP of Operations, your key responsibilities will be: · Oversee end-to-end manufacturing operations for multiple food manufacturing facilities. · Drive operational excellence in quality, engineering, and production while ensuring compliance with safety and environmental standards. · Implement strategic initiatives to optimize performance, reduce costs, and enhance efficiency across multiple sites. · Lead change management, continuous improvement, and talent development to build a high-performing teams for each organization. · Collaborate cross-functionally to align operations with business objectives and customer demands. Minimum requirements for this Vice President of Operations position: · Food manufacturing required; spray drying experience is a must. Dairy experience is a plus but not mandatory. · Proven success in multi-site operations management and executive leadership. · Bachelor's degree strongly preferred; equivalent experience considered for exceptional candidates. · Strategic thinker with strong operational, quality, and engineering expertise; ability to navigate organizational dynamics and influence at all levels. · Travel: Willingness to travel extensively up to 75%.

Business Operations and Project Manager, North American Underwriting Group Join a team focused on business growth through support of Underwriters. Business Operations identifies and delivers on opportunities for continuous improvement. Key focus areas of this role: Supporting Allied World's Global Placement team to ensure they are equipped to support underwriters to win multinational insurance program business Designing and overseeing processes to manage producer data and ensure underwriters can efficiently do business with their broker partners Understanding and driving delivery of data insights to underwriters Key responsibilities: Understand Underwriter and Global Placement team opportunities and challenges for growth within focus areas Understand and document business requirements, and work with offshore and onshore Operations, IT and other support centers to deliver support in focus areas Work with offshore Operations to manage and enhance their delivery of operational support Identify and deliver on opportunities for continuous process improvement Compensation The below annualized base pay range is a broad range based on analysis of similar positions in the market. The actual base pay for the position may be above or below he listed range and determined by a number of considerations, including but now limited to complexity, location, and scope of the role, along with experience, skills, education, training, and other conditions of employment. Base salary represents one compensation of Allied World comprehensive total reward package, which may also include annual incentive compensation rewards. $95,000 - $115,000 Skills and experience: 5 years of experience in the insurance industry. Experience in driving delivery of process improvement and change projects, working with IT and cross-functional teams. Experience in delivery of data and analytics to business users. Excellent organizational skills to ensure timely delivery. Ability to understand, document and communicate requirements to turn opportunities for improvement into solutions. Strong, demonstrated influencing skills, written & verbal communication. Able and willing to identify and propose new approaches and ideas for improvement. About Fairfax Fairfax is a holding company which, through its subsidiaries, is engaged in property and casualty insurance and reinsurance and investment management. About Allied World Allied World Assurance Company Holdings, Ltd, through its subsidiaries, is a global provider of insurance and reinsurance solutions. We operate under the brand Allied World and have supported clients, cedents and trading partners with thoughtful service and meaningful coverages since 2001. We are a subsidiary of Fairfax Financial Holdings Limited, and we benefit from a worldwide network of affiliated entities that allow us to think and respond in non-traditional ways. Our capital base is strong, our solutions anticipate rather than react to changing trends, and our teams are focused on establishing long-term relationships that are mutually beneficial. Learn more about how we can help you manage your risk by visiting: Web: ************ | Facebook: **************************** | LinkedIn: ********************************************* Our generous benefits package includes: Health and Dental Insurance, 401k plan, and Group Term Life Insurance. Allied World Insurance Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will be considered for employment without regard to an individual's race, color, national origin, religion or belief, sex, age, genetic information, marital or civil partnership status, family status, sexual orientation, gender identity, or their protected veteran or disability status. Please visit ************ for further information on Allied World.

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you'll have access to competitive benefits including a fresh perspective on workplace flexibility. **Position Purpose:** Assesses, plans, and implements complex care management activities based on member activities to enable quality, cost-effective healthcare outcomes. Develops a personalized care plan / service plan for care members, addresses issues, and educates members and their families/care givers on services and benefit options available to receive appropriate high-quality care. + Develops and continuously assesses ongoing care plans / service plans and collaborates with providers to identify providers, specialist, and/or community resources needed to address member's unmet needs + Coordinates and manages as appropriate between the member and/or family/caregivers and the care provider team to ensure members are receiving adequate and appropriate person-centered care or services + Monitors care plans / service plans and/or member status, change in condition, and progress towards care plan / service plan goals; collaborate with member, caregivers, and appropriate providers to revise or update care plan / service plan as necessary to meet the member's goals / unmet needs + May identify problems/barriers for care management and appropriate care management interventions for escalated cases + Reviews member data to identify trends and improve operating performance and quality care in accordance with state and federal regulations + Reviews referrals information and intake assessments to develop appropriate care plans/service plans + May perform telephonic, digital, home and/or other site outreach to assess member needs and collaborate with resources + Collaborates with healthcare providers as appropriate to facilitate member services and/or treatments and determine a revised care plan for member if needed + Collects, documents, and maintains all member information and care management activities to ensure compliance with current state, federal, and third-party payer regulators + Provides and/or facilitates education to members and their families/caregivers on disease processes, resolving care gaps, healthcare provider instructions, care options, referrals, and healthcare benefits + Partners with leadership team to improve and enhance care and quality delivery for members in a cost-effective manner + May precept clinical new hires by fostering and building core skills, coaching and facilitating their growth, and guiding through the onboarding process to upskill readiness + Provides guidance and support to clinical new hires/preceptees in navigating within a Managed Care Organization (MCO) and provides coaching and shadowing opportunities to bridge gap between classroom training and field practice + Engages and assists New Hire/Preceptee during onboarding journey including responsibility for completing competency check points ensuring readiness for Service Coordination success + Engages in a collaborative and ongoing process with People Leaders and cross functional teams to measure and monitor readiness + Other duties or responsibilities as assigned by people leader to meet business needs + Performs other duties as assigned + Complies with all policies and standards **Education/Experience:** Requires a Degree from an Accredited School or Nursing or a Bachelor's degree in Nursing and 4 - 6 years of related experience. **License/Certification:** + RN - Registered Nurse - State Licensure and/or Compact State Licensure required Pay Range: $75,300.00 - $135,400.00 per year Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility. Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law. Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act

A leading healthcare company is seeking a Director - Automations & Efficiencies to lead innovative projects aimed at enhancing operational effectiveness. This role involves overseeing automation initiatives in a healthcare environment, managing strategic partnerships, and improving processes through advanced technologies. The ideal candidate has significant experience in healthcare payer operations, RPA technologies, and cross-functional leadership. This position offers flexibility to work remotely from anywhere within the U.S. #J-18808-Ljbffr

**Job Summary** Leader responsible for market penetration through targeted Payroll campaigns that deliver incremental revenue from new and/or existing clients. As a Payroll Division Manager (PDM), you will report to a regional Vice President (VP). PDM's must manage and achieve their Division's productive sales goal on a monthly basis while managing and leading a team of Payroll Territory Managers (PTM) and Senior Product Advisors (SPAs), which are responsible for the direct sell of Auris's payroll solutions as well as related products offered in a specified region or major geographical area. Your role as a PDM is to recruit and interview PTM and SPA candidates, deploy divisional communication, manage SPA/PTM activity, develop PTMs, build PTM business plans, maintain and manage relationships with partners including Payments Dealers, and business networking groups as well as Outside Sales POS/Payments team while monitoring and adhering to corporate sales policies. Suggested change...Develop, manage, and enhance partnerships across internal teams and external organizations, fostering collaboration and adherence to corporate sales policies and objectives. **Responsibilities** Continuously build and develop knowledge of current product/service portfolio as well as changes and developments within the financial technology industry, to remain up-to-date.Responsible for achieving minimum production requirements, including Install Margin Goal % Additional responsibilities may be assigned as needed**Minimum Qualifications** Exceptional written and verbal communication skills, including effective speaking before groups Ability to manage multiple tasks simultaneously to maintain consistent sales results each month Strong interpersonal skills Ability to take charge and complete objectives Strong industry knowledge, as well as working knowledge of the sales process Ability to develop innovative approaches to problem solving Ability to work independently while upholding organizational culture Ability to be in the field, a minimum of 50% of the time **Preferred Qualifications** Bachelor's Degree or a combination of formal training and/or relevant work experience At least 3-5 years of outside sales and sales management experience**Competencies** **Compensation (pay transparency) and Benefits** It's W2! Medical, Dental, Life, & Disability benefits to keep you healthy and happy. not messing around with compensation. A first-year professional may expect an average of * **Physical Wellness:** Comprehensive medical insurance, dental insurance, and vision insurance; life and disability insurance; fertility benefits; wellness resources; and paid sick time.* **Mental Wellness:** Generous paid time off and holidays; Employee Assistance Program (EAP); and a complimentary Calm app subscription.* **Financial Wellness:** Immediate vesting in a 401(k) plan; Health Savings Account (HSA) and Flexible Spending Account (FSA) options; commuter benefits; and employee discount programs.* **Family Care:** Paid maternity leave and paid paternity leave (including for adoptive parents); legal plan options; and pet insurance coverage.* **… and so much more!** #J-18808-Ljbffr

Are you a strategic leader with a passion for operational excellence and team development? As the Operations Manager for our Construction and Energy division, you will play a pivotal role in driving performance, ensuring regulatory compliance, and fostering a collaborative culture. You will lead a high-performing team to meet and exceed service delivery, timeliness, productivity, and quality benchmarks. What you'll be doing What will your essential responsibilities include? Conducts employee performance reviews, provides guidance on compensation decisions, and offers coaching and support to team members performance evaluations; recommends salary adjustments; coaches and mentor's staff. Establishes unit and individual goals in concert with the Head of UW Operations. Ensures compliance with predetermined workflows and procedures. Oversees task execution to ensure alignment with established service standards. Monitors and evaluates operational reports to ensure accuracy and efficiency, taking proactive steps to address discrepancies in areas such as data quality, reinsurance, and workflow status. Reports on team progress and performance metrics to support strategic decision-making by management. Drives team success through hands-on leadership in staffing, performance reviews, professional growth, and operational scheduling. Fosters collaboration and partnership by maintaining open lines of communication with underwriting teams, and all other internal/external stakeholders. You will report to the Head of Underwriting Operations - Property, Multinational, Construction & Energy What you'll bring We're looking for someone who has these abilities and skills: Required Skills and Abilities: We're looking for someone who has these abilities and skills: College degree or equivalent experience with advanced insurance study preferred. Extensive insurance, leadership, and people development experience Familiar with insurance operating systems used to rate, code, track or issue insurance policies. Experienced in using Microsoft Office tools to support daily operations and documentation. Knowledge of commercial P&C insurance products and tools such as ISO, NCCI, Regulatory and other informational web sites used in the industry. Advanced knowledge of commercial P&C insurance policy forms and regulatory requirements including Insurance rating and coding's. Self-motivated professional with exceptional organizational, analytical, and critical thinking skills; thrives with minimal supervision. Who we are AXA XL, the P&C and specialty risk division of AXA, is known for solving complex risks. For mid-sized companies, multinationals and even some inspirational individuals we don't just provide re/insurance, we reinvent it. How? By combining a comprehensive and efficient capital platform, data-driven insights, leading technology, and the best talent in an agile and inclusive workspace, empowered to deliver top client service across all our lines of business − property, casualty, professional, financial lines and specialty. With an innovative and flexible approach to risk solutions, we partner with those who move the world forward. Learn more at axaxl.com What we offer Inclusion AXA XL is committed to equal employment opportunity and will consider applicants regardless of gender, sexual orientation, age, ethnicity and origins, marital status, religion, disability, or any other protected characteristic. At AXA XL, we know that an inclusive culture and enables business growth and is critical to our success. That's why we have made a strategic commitment to attract, develop, advance and retain the most inclusive workforce possible, and create a culture where everyone can bring their full selves to work and reach their highest potential. It's about helping one another - and our business - to move forward and succeed. Five Business Resource Groups focused on gender, LGBTQ+, ethnicity and origins, disability and inclusion with 20 Chapters around the globe. Robust support for Flexible Working Arrangements Enhanced family-friendly leave benefits Named to the Diversity Best Practices Index Signatory to the UK Women in Finance Charter Learn more at Inclusion & Diversity at AXA XL | AXA XL. AXA XL is an Equal Opportunity Employer. Total Rewards AXA XL's Reward program is designed to take care of what matters most to you, covering the full picture of your health, wellbeing, lifestyle and financial security. It provides competitive compensation and personalized, inclusive benefits that evolve as you do. We're committed to rewarding your contribution for the long term, so you can be your best self today and look forward to the future with confidence. Sustainability At AXA XL, Sustainability is integral to our business strategy. In an ever-changing world, AXA XL protects what matters most for our clients and communities. We know that sustainability is at the root of a more resilient future. Our 2023-26 Sustainability strategy, called "Roots of resilience", focuses on protecting natural ecosystems, addressing climate change, and embedding sustainable practices across our operations. Our Pillars: Valuing nature: How we impact nature affects how nature impacts us. Resilient ecosystems - the foundation of a sustainable planet and society - are essential to our future. We're committed to protecting and restoring nature - from mangrove forests to the bees in our backyard - by increasing biodiversity awareness and inspiring clients and colleagues to put nature at the heart of their plans. Addressing climate change: The effects of a changing climate are far-reaching and significant. Unpredictable weather, increasing temperatures, and rising sea levels cause both social inequalities and environmental disruption. We're building a net zero strategy, developing insurance products and services, and mobilizing to advance thought leadership and investment in societal-led solutions. Integrating ESG: All companies have a role to play in building a more resilient future. Incorporating ESG considerations into our internal processes and practices builds resilience from the roots of our business. We're training our colleagues, engaging our external partners, and evolving our sustainability governance and reporting. AXA Hearts in Action: We have established volunteering and charitable giving programs to help colleagues support causes that matter most to them, known as AXA XL's "Hearts in Action" programs. These include our Matching Gifts program, Volunteering Leave, and our annual volunteering day - the Global Day of Giving. For more information, please see Sustainability at AXA XL. The U.S. base salary range for this position is USD 104,000 - 182,000. Actual pay will be determined based upon the individual's skills, experience and location. We strive for market alignment and internal equity with our colleagues' pay. At AXA XL, we know how important physical, mental, and financial health are to our employees, which is why we are proud to offer benefits such as a competitive retirement savings plan, health and wellness programs, and many other benefits. We also believe in fostering our colleagues' development and offer a wide range of learning opportunities for colleagues to hone their professional skills and to position themselves for the next step of their careers. For more details about AXA XL's benefits offerings, please visit US Benefits at a Glance 2025.

At UnitedHealthcare, we're simplifying the health care experience, creating healthier communities and removing barriers to quality care. The work you do here impacts the lives of millions of people for the better. Come build the health care system of tomorrow, making it more responsive, affordable and optimized. Ready to make a difference? Join us to start Caring. Connecting. Growing together The Member and Administrative Operations Leader is responsible for overseeing all elements of the Health Plan member experience along with assigned administrative functions including policies and procures, audit readiness, contract compliance and business continuity. While the role will give preference to candidates living in Washington and familiar with Washington Medicaid programs, this is not a requirement. This position will require limited travel to Washington (10%). You'll enjoy the flexibility to work remotely * from anywhere within the U.S. as you take on some tough challenges. Washington preferred. For all hires in the Minneapolis or Washington, D.C. area, you will be required to work in the office a minimum of four days per week. Primary Responsibilities: Member Operations Leadership: Lead a team of professionals primarily focused on member and provider materials Create and execute the member experience strategy. This includes maintaining awareness of current member sentiment, creating strategies to improve experience within budget limitations, collaborating across the health plan and UHG enterprise to execute that strategy, and monitoring outcomes to adjust future iterations of the plan Maintain situational awareness of local market factors that may impact members and create and implement member engagement strategies to address Responsible for state required reporting on a monthly, quarterly and annual basis Create new solutions to address difficult and long-standing challenges in improving health care outcomes including development and oversight of value added benefits Oversee value added benefits (VABs) for Washington Medicaid. Maintain awareness of market dynamics and member needs. Understand and communicate strategic advantage of VABs. Advocate to leadership for VABs. Partner with national procurement teams to implement VABs. Track utilization of VABs Set priorities to ensure task completion and performance goals are met for Enrollment Services Oversee member call center functions and member materials creation and execution, including member handbook, ID card, welcome kit materials and member website Communicate any observed enrollment issues to Washington Health Care Authority (HCA) state partners and ensure the adoption of policies, processes and best practices required for success Partner with UHC policy team to create member experience and enrollment advocacy strategy. Represent that strategy directly to HCA and equip other Health Plan leaders to do so Maintain awareness of all contract elements related to member experience and create and execute business plans to manage those requirements Responsible for all elements of member materials, including creation, HCA approval, and publication. Responsible for selected provider materials, including, but not limited to Provider Manuals Administrative Operations Leadership: Oversee Health Plan Policy and Procedure committee and process Represent Health Plan in regulatory audits for assigned business areas Partner with enterprise resiliency team to oversee Health Plan Business Continuity requirements, including simulation facilitation, recovery team contact testing, and completion of related HCA reports Partner with Compliance Officer and COPA Director to lead Health Plan leaders in the creation and maintenance of contract compliance business plans You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Required Qualifications: 5+ years of Medicaid experience 3+ years project management or strategy development and execution 2+ years representing Health Plan to regulators, such as HCA or other Medicaid agencies 1+ years of supervisory/leadership experience with direct responsibility for managing performance of employees Proficiency with MS Office, which includes the ability to navigate and learn new and complex computer system applications Solid history of quickly gaining credibility, partnering with business leaders and exhibiting executive presence Proven ability to articulate business strategies and formulate concise solutions to complex problems Ability to travel to Washington periodically (no more than 4 times annually) Preferred Qualification: Resident of Washington and familiarity with Washington Medicaid *All employees working remotely will be required to adhere to UnitedHealth Group's Telecommuter Policy Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The salary for this role will range from $89,900 to $160,600 annually based on full-time employment. We comply with all minimum wage laws as applicable. Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants. At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

About Judi Health Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers, Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Judi, the industry's leading proprietary Enterprise Health Platform (EHP), which consolidates all claim administration-related workflows in one scalable, secure platform. Together with our clients, we're rebuilding trust in healthcare in the U.S. and deploying the infrastructure we need for the care we deserve. To learn more, visit **************** Location: Remote (For Non-Local) or Hybrid (Local to NYC area) Position Summary: Capital Rx is seeking a Manager, Business Operations to join our growing Judi Care navigation team. This role is ideal for someone with 2-4 years of experience in startup BizOps, Consulting, or Finance who thrives in fast-moving environments, enjoys tackling a wide variety of challenges, and is looking to build a foundation for long-term leadership opportunities. You'll contribute directly to both external growth efforts and internal strategy, balancing hands-on execution with analytical problem-solving. Position Responsibilities: Sales Channel Management Manage and optimize sales channels to ensure effective distribution of Judi Care services. Develop and implement sales strategies that drive revenue growth and expand our customer base. Work closely with the Sales team to ensure alignment with partnership and channel strategies. Market Trend Analysis Identify and analyze market trends that impact the sales and distribution of care navigation services. Stay informed about industry developments, competitive landscape, and customer needs to ensure our offerings remain relevant and competitive. Provide insights and recommendations to the Marketing and Product teams to refine strategies and offerings. Minimum Qualifications: Bachelor's degree. 2-4 years of experience in business operations, consulting, or finance. Demonstrated ability to manage projects, analyze data, and synthesize insights into actionable recommendations. Excellent communication skills, with confidence presenting to both internal and external stakeholders. Highly adaptable, resourceful, and motivated to contribute in a dynamic, growth-oriented environment. Strong problem-solving skills and a balance of structured thinking with hands-on execution. Responsible for adherence to the Capital Rx Code of Conduct, including reporting of noncompliance. Salary Range$110,000-$130,000 USD All employees are responsible for adherence to the Capital Rx Code of Conduct including the reporting of non-compliance. This position description is designed to be flexible, allowing management the opportunity to assign or reassign duties and responsibilities as needed to best meet organizational goals. Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at*********************************************

Munich Re Specialty Global Markets North America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions. We are seeking a full time Underwriter, Cyber & Techto join the Munich Re Specialty Group Insurance Services division to be a hybrid employee in our Schaumburg, IL office location reporting to Steve Pacheco, VP, Head of Cyber. This is an opportunity to join a national Cyber Insurance Underwriting team in the US market - underwriting as a coverholder for Munich Re Lloyd's syndicate - delivering cross industry and sector (SME/Mid Market/Risk Management) Tech E&O and standalone cyber insurance and risk mitigation solutions to clients in North America. Job Profile Underwriting a book of Tech E&O, Cyber and related products in the US that include Technology Errors & Omissions and Stand-alone Cyber Responsible for managing an existing renewal book of business and developing new business production and broker relationships Maintaining a broad network of brokerage and client relationships Determining terms, conditions and complex rating plans Collaborate with team members to discuss a strategy on more complex risks Participate in industry events and networking opportunities to build relationships and enhance knowledge of the cyber insurance market. Documenting underwriting files Servicing accounts throughout the policy cycle In conjunction with Munich Re syndicate and actuarial resources, support current and future development of rating platforms Interacting closely with 3rd party providers for the service delivery and security monitoring and/or tools to ensure assets are being protected for our customers Analyze applications for cyber insurance coverage, evaluating the risk exposure of potential clients Conduct thorough risk assessments and audits to determine the eligibility and terms of coverage for cyber insurance policies Collaborate with brokers and agents to gather necessary information and clarify underwriting requirements Stay informed about the latest trends, threats, and regulatory changes in the cybersecurity landscape to make informed underwriting decisions Monitor and analyze claims data to identify trends and refine underwriting criteria accordingly Job Requirements Minimum of 3 years of professional lines/specialty insurance/risk management knowledge, ideally with a strong familiarity with Tech E&O, and cyber risks Bachelor's degree required. Advanced degree or certifications strongly preferred A strong understanding of best practices in Cyber security - including, layered security architecture; internet protocols; firewalls; VPN technologies, anti-virus and spam technologies; risk and vulnerability assessments, compliance Experience with threat awareness and detection tools & techniques, and incident response plans Knowledge and understanding of relevant legal, regulatory and privacy requirements, such as Personally Identifiable Information (PII) Protection and Payment Card Industry (PCI)/Data Security Standard. Prefer knowledge of privacy regulations and standards such as the CCPA, EU GDPR, GLBA, HIPAA, VPPA Proven track record as a technical underwriter or broker Demonstrate high level of technical expertise and product specific (Tech E&O) knowledge Innovative thinker offering creative product ideas Strong interpersonal communication and negotiation skills Ability to effectively interact with all levels of internal and external business partners Strong track record of working with brokers and clients, fostering strong relationships, and developing new distribution channels Entrepreneurial thinking Ability to travel MRSGM N.A. is open to considering candidates in numerous locations, including Schaumburg, IL. The salary range posted below applies to the Company's Schaumburg, IL location. The base salary range anticipated for this position is $75,000 to $110,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation. The salary estimate displayed represents the typical salary range for candidates hired in this position in Schaumburg, IL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. About Us MRSGM N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees. SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence. RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains. Benefits We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including: Generous healthcare plans Voluntary dental & vision plans 401(k) plan Flexible spending plans Health Savings Accounts (HSA) Paid time off Paid holidays Tuition reimbursement Short/long term disability Paid Parental Leave Employee Assistance Program (EAP) Employee Wellbeing Program Community involvement Life insurance At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we're committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves. We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants requiring employer sponsorship of a visa will not be considered for this position. California applicants, please review our CA Privacy Statement at:career-opportunities/ Apply Now Save job

Munich Re Specialty Global Markets North America (MRSGM N.A.) is looking for enthusiastic individuals to join us as we grow. As part of Munich Re Group, we are a unique organization providing expertise in specialty and marine lines of insurance as well as surety risks and customs bonds with in-house claims solutions. We are seeking a full time Underwriter, Cyber & Techto join the Munich Re Specialty Group Insurance Services division to be a hybrid employee in our Schaumburg, IL office location reporting to Steve Pacheco, VP, Head of Cyber. This is an opportunity to join a national Cyber Insurance Underwriting team in the US market - underwriting as a coverholder for Munich Re Lloyd's syndicate - delivering cross industry and sector (SME/Mid Market/Risk Management) Tech E&O and standalone cyber insurance and risk mitigation solutions to clients in North America. Job Profile Underwriting a book of Tech E&O, Cyber and related products in the US that include Technology Errors & Omissions and Stand-alone Cyber Responsible for managing an existing renewal book of business and developing new business production and broker relationships Maintaining a broad network of brokerage and client relationships Determining terms, conditions and complex rating plans Collaborate with team members to discuss a strategy on more complex risks Participate in industry events and networking opportunities to build relationships and enhance knowledge of the cyber insurance market. Documenting underwriting files Servicing accounts throughout the policy cycle In conjunction with Munich Re syndicate and actuarial resources, support current and future development of rating platforms Interacting closely with 3rd party providers for the service delivery and security monitoring and/or tools to ensure assets are being protected for our customers Analyze applications for cyber insurance coverage, evaluating the risk exposure of potential clients Conduct thorough risk assessments and audits to determine the eligibility and terms of coverage for cyber insurance policies Collaborate with brokers and agents to gather necessary information and clarify underwriting requirements Stay informed about the latest trends, threats, and regulatory changes in the cybersecurity landscape to make informed underwriting decisions Monitor and analyze claims data to identify trends and refine underwriting criteria accordingly Job Requirements Minimum of 3 years of professional lines/specialty insurance/risk management knowledge, ideally with a strong familiarity with Tech E&O, and cyber risks Bachelor's degree required. Advanced degree or certifications strongly preferred A strong understanding of best practices in Cyber security - including, layered security architecture; internet protocols; firewalls; VPN technologies, anti-virus and spam technologies; risk and vulnerability assessments, compliance Experience with threat awareness and detection tools & techniques, and incident response plans Knowledge and understanding of relevant legal, regulatory and privacy requirements, such as Personally Identifiable Information (PII) Protection and Payment Card Industry (PCI)/Data Security Standard. Prefer knowledge of privacy regulations and standards such as the CCPA, EU GDPR, GLBA, HIPAA, VPPA Proven track record as a technical underwriter or broker Demonstrate high level of technical expertise and product specific (Tech E&O) knowledge Innovative thinker offering creative product ideas Strong interpersonal communication and negotiation skills Ability to effectively interact with all levels of internal and external business partners Strong track record of working with brokers and clients, fostering strong relationships, and developing new distribution channels Entrepreneurial thinking Ability to travel MRSGM N.A. is open to considering candidates in numerous locations, including Schaumburg, IL. The salary range posted below applies to the Company's Schaumburg, IL location. The base salary range anticipated for this position is $75,000 to $110,000. In addition, the Company makes available a variety of benefits to employees, including health insurance coverage, life and disability insurance, 401k match, paid holidays, sick time, and paid vacation. The salary estimate displayed represents the typical salary range for candidates hired in this position in Schaumburg, IL. Factors that may be used to determine your actual salary include your specific skills, how many years of experience you have and comparison to other employees already in this role. Most candidates will start in the bottom half of the range. About Us MRSGM N.A. is the holding company for Roanoke Insurance Group (RIG) and Munich Re Specialty Group Insurance Services (SIS) located throughout 7 locations in the United States and Canada with over 250 employees. SIS provides insurance to retail and wholesale insurance brokers in North America. Specialty lines include ocean and inland marine, cyber, tech E&O, terrorism, active assailant & political violence. RIG operates as a specialty insurance broker focused on surety, insurance and related offerings for logistics service providers, customs brokers and companies with supply chains. Benefits We offer our employees a diverse work environment which champions professional development, innovation and passion; providing employees with a great benefits package. All of our benefits are effective the first day of employment including: Generous healthcare plans Voluntary dental & vision plans 401(k) plan Flexible spending plans Health Savings Accounts (HSA) Paid time off Paid holidays Tuition reimbursement Short/long term disability Paid Parental Leave Employee Assistance Program (EAP) Employee Wellbeing Program Community involvement Life insurance At MRSGM N.A., individuality is a key driver for our success and progress. We believe that leveraging a variety of perspectives and backgrounds, and empowering all employees to make an impact, will motivate us to perform at our best and give us a competitive edge. We know there is always more work to be done, but we're committed to building an inclusive culture where everyone is welcomed and valued for their authentic selves. We offer equal opportunity employment regardless of age, sex, race, color, creed, national origin, religion, veteran status, sexual orientation, atypical hereditary traits, marital status, disability, gender identity or expression, or any other characteristic protected by law. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Applicants requiring employer sponsorship of a visa will not be considered for this position. California applicants, please review our CA Privacy Statement at:career-opportunities/ Apply Now Save job

And Qualifications Strategy & Product Ownership: Define and track improvements to customer experience and KPIs and publish transparent reporting/dashboard for stakeholders. Partner with business stakeholders to align strategies and priorities and del Manager, Leadership, Product Owner, Customer Experience, Technical, Operations, Insurance, Business Services

Symetra has an exciting opportunity to join our Benefits Division team as aUnit Managerof the Stop Loss RFP Team! About the role As the Unit Manager, you will be Responsible for leading, supervising and developing employees to meet individual unit performance objectives, which may include time standards, quality & production goals. Will supervise an operational unit of 8+ employees. What you will do Providing employees with coaching, feedback and developmental opportunities and building effective teams. Setting clear expectations and holding employees accountable for performance. Overseeing training and development of employees and making effective staffing decisions. Building appropriate bench strength. Ensuring employees adhere to legal and operational compliance requirements. Providing coaching, direction and leadership support to team members in order to achieve employee, business and customer results. Challenging and inspiring employees to achieve business results and motivating them through leadership and by celebrating successes. Accountable for managing daily workflow to meet Service Level Agreements, including making recommendations for maintaining appropriate staffing levels. Responsible for appropriate record keeping, required reports, and ensuring related administrative functions are correct and maintained according to company policies. Accountable for resolution of customer and/or partner questions and complaints. Defining short-term goals and objectives for their work group. Effectively communicating unit/department/company goals to achieve understanding and acceptance. Continuously building subject matter expertise by being a student of the business. Demonstrating technical knowledge of policies and procedures. Manages essential support functions and special projects as needed. Assisting in the development of processes and procedural changes to improve unit/department performance. Other duties as assigned. Why work at Symetra " If you want to work for a company that is always considering its employees while working towards sustainable growth this is that company. Within Symetra, there is always innovation, empowerment, and growth opportunities, all while providing us with a great work/life balance and incredible benefits for a very reasonable cost! " - Cindy G., Program Manager "If you are looking for a company that will magnify your talents, give you a voice, and that will continuously challenge you while pushing you to grow, you've found the right place. I'm so lucky to have found Symetra. I have never been happier!" Gina B. - Medical Risk Consultant RN- Auditor Trainer What we offer you We don't take a "one-size-fits-all" approach when it comes to our employees. Our programs are designed to make your life better both at work and at home. Flexible full-time or hybrid telecommuting arrangements Plan for your future with our 401(k) plan and take advantage of immediate vesting and company matching up to 6% Paid time away including vacation and sick time, flex days and ten paid holidays Give back to your community and double your impact through our company matching Want more details? Check out our Symetra Benefits Overview Compensation $66,100 - $110,100 annually plus eligibility for Company Annual Bonus Who you are High School diploma required. Bachelor's degree or equivalent work experience required. Excellent interpersonal and communication skills. Strong leadership potential, including the ability to train, mentor and coach individuals and/or a group. Demonstrated ability to manage multiple priorities in a fast paced and changing environment. Demonstrated ability to identify and analyze issues trends that impact customer satisfaction. Previous supervisory experience. Previous customer service experience. Previous Stop Loss experience preferred. Previous experience in an operations environment. Working knowledge of common software applications, business platforms. We empower inclusion At Symetra, we aspire to be the most inclusive insurance company in the country. We're building a place where every employee feels valued, respected, and has opportunities to contribute. Inclusion is about recognizing our assumptions, considering multiple perspective, and removing barriers. We accept and celebrate diverse experiences, identities, and perspectives, because lifting each other up fuels thought and builds a stronger, more innovative company. We invite you to learn more about our efforts here. Creating a world where more people have access to financial freedom Symetra is a national financial services company dedicated to helping people achieve their financial goals and feel confident about the future. In our daily work, we're guided by the principles of Value, Transparency and Sustainability. This means we provide products and services people need at a competitive price, we communicate clearly and openly so people understand what they're buying, and we design products--and operate our company--to stand the test of time. We're committed to showing up for our communities, lifting up our employees, and standing up for diversity, equity and inclusion (DEI). Join our team and help us create a world where more people have access to financial freedom. For more information about our careers visit: careers Work Authorization Employer work visa sponsorship and support are not provided for this role. Applicants must be currently authorized to work in the United States at hire and must maintain authorization to work in the United States throughout their employment with our company. Please review Symetra's Remote Network Minimum Requirements: As a remote-first organization committed to providing a positive experience for both employees and customers, Symetra has the following standards for employees' internet connection: Minimum Internet Speed:100 Mbps download and 20 Mbps upload, in alignment with the FCC's definition of "broadband." Internet Type:Fiber, Cable (e.g., Comcast, Spectrum), or DSL. Not Permissible:Satellite (e.g., Starlink), cellular broadband (hotspot or otherwise), any other wireless technology, or wired dial-up. When applying to jobs at Symetra you'll be asked to test your internet speed and confirm that your internet connection meets or exceeds Symetra's standard as outlined above. Identity Verification Symetra is committed to fair and secure hiring practices. For all roles, candidates will be required (after the initial phone screen) to be on video for all interviews. Symetra will take affirmative steps at key points in the process to verify that a candidate is not seeking employment fraudulently, e.g. through use of a false identity. Failure to comply with verification procedures may result in: Disqualification from the recruitment process Withdrawal of a job offer Termination of employment and other criminal and/or civil remedies, if fraud is discovered

Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Health insurance Paid time off Vision insurance We are seeking an experienced, results-driven VP of Operations to serve as the #2 leader at our Houston, TX operation. This on-site executive role partners directly with the CEO to drive business performance, lead strategic initiatives, and take ownership of critical operational functions The VP of Operations carries ultimate responsibility for the efficient, safe, and profitable day-to-day operations of the steel service center, including value-added processing, inventory management, warehouse/distribution, and administrative functions. This leadership role ensures exceptional customer service, maximizes operational efficiency, maintains the highest safety and quality standards, and drives continuous improvement in a fast-paced metals distribution and processing environment. The position oversees processing equipment (e.g., lasers, waterjets, plasmas, saws), production scheduling, team performance, and compliance with industry specifications. Key Responsibilities Oversee all operational aspects of the facility, including processing, warehousing, shipping/receiving, inventory control, and equipment maintenance to meet customer delivery, quality, and specification requirements. Manage and optimize value-added processing operations, ensuring equipment uptime, accurate material handling, and adherence to tolerances for services such as laser, waterjet, plasma, and bar cutting, plus other custom processing. Lead, supervise, train, and develop operations teams (including supervisors, operators, warehouse staff, and administrative support) to maximize performance, safety, and employee engagement. Ensure a safe and healthy work environment by enforcing safety protocols, conducting training, leading incident investigations, and maintaining compliance with OSHA and company standards; provide necessary tools and equipment for effective customer service. Drive operational efficiency through process improvements, lean initiatives (e.g., 5S), preventive maintenance programs, equipment calibration, and variance analysis on processing orders. Collaborate with sales, purchasing, and customer service teams to meet customer needs, including quoting support, order scheduling, lead-time accuracy, and resolution of discrepancies. Develop and manage budgets, production schedules, and performance metrics to achieve profitability targets, cost control, and on-time delivery. Maintain quality systems, participate in audits, ensure compliance with customer specifications (e.g., ASTM, SAE, or industry standards), and uphold product traceability. Oversee inventory accuracy, material flow, and logistics to minimize waste and support just-in-time delivery. Partner with operation teams on equipment reliability, upgrades, and repairs; identify opportunities for facility improvements. Analyze daily business processes (operations, administrative) and implement improvements through data-driven decisions and cross-functional collaboration. Represent the company in the market area and foster strong internal/external relationships. Qualifications: Bachelor's degree required (Master's degree preferred). 5+ years of proven leadership experience in a manufacturing or operations environment. Demonstrated ability to learn quickly, think strategically, and execute effectively. Excellent communication and relationship-building skills. Core Competencies Growth-Oriented - Passionate about scaling businesses and driving measurable results. Customer-Centric - Deep understanding of delivering exceptional customer experiences. Hands-On Leader - Willing to roll up sleeves and execute while also setting strategy. Collaborative & Transparent - Strong communicator who thrives in a team-oriented environment. Significant opportunities for career growth, succession into leadership, and geographic relocation within NFI's nationwide network. Join us at NFI and contribute to shaping the future of a growing industrial powerhouse! Compensation: $150,000.00 - $225,000.00 per year Newbury Franklin Industrials ("NFI") is the data-driven industrial manufacturing and distribution platform of Newbury Franklin, a private equity firm focused on long-term holdings. NFI's team is comprised of hungry, growth-oriented professionals who thrive on making a direct impact and driving measurable results across our expanding portfolio of companies.

Job DescriptionBenefits: Bonus based on performance The Vice President of Operations (VPO) will lead and oversee all day-to-day production, fulfillment, and operational functions across our screen printing and embroidery divisions. This executive will be responsible for ensuring operational excellence, profitability, quality, and efficiency across all facilities. The VPO will work closely with ownership to execute strategic growth initiatives, optimize workflow systems, and scale production capabilities while maintaining our commitment to craftsmanship, speed, and quality. Key Responsibilities Operational Leadership Oversee all production departments including Screen Printing, Embroidery, Heat Press, Finishing, Shipping, and Receiving. Establish and enforce KPIs for production efficiency, order turnaround time, cost control, and quality metrics. Lead weekly production and operations meetings with department heads to monitor performance, solve bottlenecks, and align goals. Develop and implement scalable SOPs (Standard Operating Procedures) for all stages of production and fulfillment. Ensure facility organization, safety compliance, and preventive maintenance schedules for all equipment. Strategic & Financial Oversight Collaborate with ownership to plan annual budgets, staffing, and capital expenditures. Identify operational inefficiencies and implement systems to reduce waste, overtime, and rework. Monitor production costs and margins by department; drive profitability through better planning and labor utilization. Partner with finance to forecast material usage, labor cost, and production overhead. Team Leadership & Development Recruit, train, and mentor production managers and supervisors to build a high-performing leadership bench. Promote a positive and accountable culture centered on teamwork, precision, and pride in workmanship. Conduct regular performance reviews, establish clear goals, and provide coaching for continuous improvement. Systems & Technology Lead the implementation and optimization of shop management software (e.g., Printavo, ShopWorks, DecoNetwork). Improve data tracking, production scheduling, and order accuracy through technology and automation. Collaborate with IT and design departments to streamline art approval, job ticketing, and production workflows. Quality, Customer Experience & Fulfillment Maintain the highest standards of product quality across all decoration methods. Work cross-functionally with the sales, art, and customer service teams to ensure on-time, accurate, and high-quality order delivery. Oversee all outbound logistics, shipping partners, and post-production inspection processes. Growth & Expansion Evaluate production capacity for new revenue streams such as DTF, sublimation, or promotional product integration. Contribute to facility layout planning and potential multi-location expansion. Support acquisitions and onboarding of new production teams or businesses into the operational framework. Qualifications 5+ years of experience in screen printing, embroidery, or apparel manufacturing operations, with 5+ years in a senior leadership role. Proven success leading multi-department production teams in a fast-paced, high-volume environment. Deep technical understanding of screen printing, embroidery, heat transfer, and finishing processes. Strong financial acumen with the ability to manage budgets, track KPIs, and optimize margins. Experience implementing ERP/MIS systems (Printavo, ShopWorks, etc.) and operational dashboards. Exceptional leadership, communication, and organizational skills. Lean manufacturing or Six Sigma experience is a plus. Performance Metrics Production throughput and on-time delivery rate Quality assurance metrics and rework percentage Labor and overhead cost efficiency Employee retention and training compliance Achievement of budgeted gross profit targets Compensation Competitive base salary Annual performance-based bonus Health, dental, and vision benefits Paid vacation and holidays Leadership equity potential after tenure

is intended to start January 2026. The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in. Work Culture: GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work - Together. GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer). GCHP's focuses on 5 Core Values in the workplace: • Integrity • Accountability • Collaboration • Trust • Respect Disclaimers: • Flexible work schedule is based on job duties, department, organization, or business need. • Gold Coast Health Plan will not sponsor applicants for work visas. POSITION SUMMARY The Director, Operations, in collaboration with the Chief Operating Officer and colleagues, is responsible for the strategic direction and management of daily operations for Oversight, PDRs, Payment Integrity (PI), Joint Operations Meetings (JOMs), JQRs, Regulatory Reporting, and the management of various outsourced services, including but not limited to, mail room processing and recoveries. The successful candidate will assist in implementing the organization's strategic goals, by directing the implementation of new programs and systems, developing, and maintaining policies and procedures and ensuring regulatory/contractual compliance. This position plays a key leadership role, interacting with all levels of Gold Coast Health Plan (GCHP) staff and external stakeholders, including the Ventura County Medi-Cal Managed Care Commission, executive staff, members, providers, network management, legal counsel, State and Federal representatives and representatives of other agencies. Distinguishing Characteristics: Responsible for overall policy development, program planning, fiscal management, administration, and operation of assigned Plan functions, programs, and activities. The Director of Operations is responsible for accomplishing goals and objectives and for ensuring that the area served is provided with desired and mandated services in an efficient and effective manner. Amount of Travel Required: 30% Work Schedule: Work protracted and irregular hours and evening meetings or work unusual hours for meeting attendance or participation in specific projects or programs. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS Job Function & Responsibilities • Responsible for strategic direction and daily management of key operations areas - Vendor Management, Encounter Processing, Recoveries, Payment integrity, and ensures the development and management of performance measurement, management controls, critical success factors and key performance indicators. • Vendor Management is a key responsibility of this position. The candidate will be expected to become familiar with all aspects of the outsourcing contracts and manage the GCHP vendor partners ensuring that all operational functions are managed in accordance with contract terms, regulatory requirements, and industry standards. • Establish and ensure adherence to Medi-Cal, Medicare, DSNP and GCHP policies and procedures for all functional areas of responsibility. • Work with the Executive Leader to develop plans for systems and staffing to meet current and future programs, requirements, and initiatives. • Reviews plans and budgets of assigned departments monthly and as part of the annual planning process. • Facilitate data-driven decision making across operational areas that leads to meaningful actions. • Implement new initiatives and resolve problems that cross multiple departments by forming ad-hoc workgroups and assessing intangible variables, automated processes, manual workflows, and impact to providers and members. • Work closely with staff, vendors, and peers to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools. • Oversee the integration of operational departments to maximize the effective use of all resources towards meeting established goals, compliance and quality requirements, and policies and procedures. • Develops and maintains policies and procedures to meet goals and ensure regulatory/contractual compliance; collaborates in managing regulatory audits and inquiries. • Serves as the agency authority on Operations Oversight, Operational Analytics and/or Joint Operating Meetings • Develop and direct supervisory development and training, including continuous improvement of knowledge and skill levels of all assigned staff • Collaborate with internal and external customers and stakeholders to resolve issues and enhance relationships. Ensures the organization and its mission, programs, products and services are consistently presented in a strong, positive image. POSITION QUALIFICATIONS SKILLS & ABILITIES Education: • Bachelor's degree (four-year college or technical school) Preferred, Field of Study: Business, Health Care or Public Administration or Equivalent Work Experience • Previous experience dealing with Government programs, both Medicaid and Medicare. Knowledge of Managed Care, particularly Medi-Cal, Medicare and DSNP, is desired: or Work Equivalent Experience: At least 7 (seven) years of experience in Operations Management Computer Skills: Advanced computer skills included in MS Office products. Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s) Other Requirements: • Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. • Communicate effectively in writing, orally, and with others to convey information, in a manner consistent with job functions. Competency Statements • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. • Management Skills - Ability to organize and direct oneself and effectively supervise others. • Business Acumen - Ability to grasp and understand business concepts and issues. • Decision Making - Ability to make critical decisions while following company procedures. • Presentation Skills - Ability to effectively present information publicly. • Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

is intended to start January 2026. The pay range above represents the minimum and maximum rate for this position in California. Factors that may be used to determine where newly hired employees will be placed in the pay range include the employee specific skills and qualifications, relevant years of experience and comparison to other employees already in this role. Most often, a newly hired employee will be placed below the midpoint of the range. Salary range will vary for remote positions outside of California and future increases will be based on the pay band for the city and state you reside in. Work Culture: GCHP strives to create an inclusive, highly collaborative work culture where our people are empowered to grow and thrive. This philosophy enables us to create the health plan of the future and do our best work - Together. GCHP promotes a flexible work environment. Employees may work from a home location or in the GCHP office for all or part of their regular workweek (see disclaimer). GCHP's focuses on 5 Core Values in the workplace: • Integrity • Accountability • Collaboration • Trust • Respect Disclaimers: • Flexible work schedule is based on job duties, department, organization, or business need. • Gold Coast Health Plan will not sponsor applicants for work visas. POSITION SUMMARY The Director, Operations, in collaboration with the Chief Operating Officer and colleagues, is responsible for the strategic direction and management of daily operations for Oversight, PDRs, Payment Integrity (PI), Joint Operations Meetings (JOMs), JQRs, Regulatory Reporting, and the management of various outsourced services, including but not limited to, mail room processing and recoveries. The successful candidate will assist in implementing the organization's strategic goals, by directing the implementation of new programs and systems, developing, and maintaining policies and procedures and ensuring regulatory/contractual compliance. This position plays a key leadership role, interacting with all levels of Gold Coast Health Plan (GCHP) staff and external stakeholders, including the Ventura County Medi-Cal Managed Care Commission, executive staff, members, providers, network management, legal counsel, State and Federal representatives and representatives of other agencies. Distinguishing Characteristics: Responsible for overall policy development, program planning, fiscal management, administration, and operation of assigned Plan functions, programs, and activities. The Director of Operations is responsible for accomplishing goals and objectives and for ensuring that the area served is provided with desired and mandated services in an efficient and effective manner. Amount of Travel Required: 30% Work Schedule: Work protracted and irregular hours and evening meetings or work unusual hours for meeting attendance or participation in specific projects or programs. Reasonable Accommodations Statement To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodations may be made to help enable qualified individuals with disabilities to perform the essential functions. ESSENTIAL FUNCTIONS Job Function & Responsibilities • Responsible for strategic direction and daily management of key operations areas - Vendor Management, Encounter Processing, Recoveries, Payment integrity, and ensures the development and management of performance measurement, management controls, critical success factors and key performance indicators. • Vendor Management is a key responsibility of this position. The candidate will be expected to become familiar with all aspects of the outsourcing contracts and manage the GCHP vendor partners ensuring that all operational functions are managed in accordance with contract terms, regulatory requirements, and industry standards. • Establish and ensure adherence to Medi-Cal, Medicare, DSNP and GCHP policies and procedures for all functional areas of responsibility. • Work with the Executive Leader to develop plans for systems and staffing to meet current and future programs, requirements, and initiatives. • Reviews plans and budgets of assigned departments monthly and as part of the annual planning process. • Facilitate data-driven decision making across operational areas that leads to meaningful actions. • Implement new initiatives and resolve problems that cross multiple departments by forming ad-hoc workgroups and assessing intangible variables, automated processes, manual workflows, and impact to providers and members. • Work closely with staff, vendors, and peers to set goals, clearly define operations, and develop appropriate performance standards, metrics and reporting tools. • Oversee the integration of operational departments to maximize the effective use of all resources towards meeting established goals, compliance and quality requirements, and policies and procedures. • Develops and maintains policies and procedures to meet goals and ensure regulatory/contractual compliance; collaborates in managing regulatory audits and inquiries. • Serves as the agency authority on Operations Oversight, Operational Analytics and/or Joint Operating Meetings • Develop and direct supervisory development and training, including continuous improvement of knowledge and skill levels of all assigned staff • Collaborate with internal and external customers and stakeholders to resolve issues and enhance relationships. Ensures the organization and its mission, programs, products and services are consistently presented in a strong, positive image. POSITION QUALIFICATIONS SKILLS & ABILITIES Education: • Bachelor's degree (four-year college or technical school) Preferred, Field of Study: Business, Health Care or Public Administration or Equivalent Work Experience • Previous experience dealing with Government programs, both Medicaid and Medicare. Knowledge of Managed Care, particularly Medi-Cal, Medicare and DSNP, is desired: or Work Equivalent Experience: At least 7 (seven) years of experience in Operations Management Computer Skills: Advanced computer skills included in MS Office products. Certifications & Licenses: A valid and current Driver's License, Auto Insurance, and professional licensure(s) Other Requirements: • Business principles and techniques of administration, organization, and management to include an in-depth understanding of the key business issues that exist in the health care industry. • Communicate effectively in writing, orally, and with others to convey information, in a manner consistent with job functions. Competency Statements • Leadership - Ability to influence others to perform their jobs effectively and to be responsible for making decisions. • Management Skills - Ability to organize and direct oneself and effectively supervise others. • Business Acumen - Ability to grasp and understand business concepts and issues. • Decision Making - Ability to make critical decisions while following company procedures. • Presentation Skills - Ability to effectively present information publicly. • Negotiation Skills - Ability to reach outcomes that gain the support and acceptance of all parties. • Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.

We are seeking a dynamic and experienced Vice President of Customer Experience (CX) Operations for ESIS. In this pivotal role, you will be accountable for data integrity in the internal client data capture system, effective integration and processes between business applications, and developing and positioning resources to support organizational strategy and tactical objectives. Reporting directly to the SVP ESIS Operations, you will collaborate with cross-functional leadership to develop and implement strategic initiatives aimed at enhancing the overall customer experience and improving operational efficiencies. Key Responsibilities: Accountable for the execution of the Customer Experience (CX) Operations team, including but not be limited to new business setup, renewals, pricing and contract reviews, reporting and audits, bulletin management, claims reviews, implementation and offboarding, internal client data system operations and special projects. Develop new and enhance existing SLAs and KPIs with clear linkage to organization objectives and individual business goals. Lead identification of process and technology enhancements based on needs identified through day-to-day operations, collaboration with cross-functional teams, observations from audits, and/or new initiatives. Collaborate with leaders and cross-functional partners for opportunities that encompass various processes and applications. Drive initiatives to improve system data quality and rectify previous data issues, ensuring all client data and program instructions are accurately maintained in internal systems for seamless integration with downstream processes. Manage multiple initiatives and projects concurrently, ensuring adherence to timelines and deliverables. Coordinate training to enhance team knowledge and skills. Develop and maintain training materials and standard operating procedures, ensuring all updates are communicated effectively to team members and stakeholders. Oversee reporting and auditing processes for Customer Experience (CX) Operations and Partnership Services, providing additional ad hoc reports as requested by leadership. Work closely with Partnership Services and Sales teams to ensure a comprehensive understanding of client programs and continuously evaluate process flows for potential improvements. Assist the business owner of the internal client data system in ensuring quality requirements, effective screen design, robust test plans, and thorough user acceptance testing, including regression testing for system enhancements and bug fixes. Collaborate with the internal client data system owner, technology team, and other stakeholders to ensure timely delivery of projects, enhancements, and initiatives. Mentor team leaders and direct reports, fostering a culture of growth and high performance. Support leaders in developing their teams to achieve excellence. Ensure all team members have clear, consistent, and measurable goals. Utilize data and metrics to inform strategies, workload estimates, and staffing decisions, while adopting innovative approaches to manage workloads and achieve quality objectives.\ Travel required for team and management meetings. 10+ years of experience managing operations teams, preferably in insurance or claims operations. Experience in leading cross-functional transformative initiatives, including process development and improvement, with the ability to manage multiple projects simultaneously. Proven track record in delivering operational excellence and value to internal and external customers. Proven track record in developing talent including but not limited to developing training plan based on individual and business needs. Ability to lead change by understanding the business vision and strategy, and developing and executing tactical objectives. Ability to influence key operational and technology decisions through personal integrity, expertise, and business acumen. Familiarity with the system development lifecycle and experience in providing business support for or leading system enhancements. Exceptional attention to detail and a commitment to delivering high-quality work. Strong interpersonal skills to interact professionally and effectively with clients and internal stakeholders, fostering robust relationships. Excellent organizational abilities with a knack for prioritizing tasks to meet deadlines. Proficient in Microsoft Office. Intermediate Microsoft Excel skills a plus. Strong verbal and written communication skills, with the ability to distill complex information and tailor clear and effective communications to various audiences.

We are seeking a dynamic and results-driven Head of Operations to lead and oversee the day-to-day operations of our organization. The ideal candidate will be responsible for driving operational excellence, optimizing processes, and ensuring the seamless execution of business strategies. As a key member of the leadership team, the Head of Operations will play a critical role in shaping our revenue growth, order fulfillment, procurement, and supply chain management, fostering a culture of innovation, and delivering exceptional value to our customers and stakeholders. Key Responsibilities: Strategic Leadership Develop and implement operational strategies aligned with the company's overall goals and objectives. Collaborate with the leadership team to define long-term business plans and growth initiatives. Identify opportunities for innovation and continuous improvement across all operational functions, including procurement and supply chain. Operational Excellence Oversee the company's core operations, including warehouse/order fulfillment, accounts receivable/accounts payable, supply chain, procurement, production, and partner with customer experience/service. Establish and monitor key performance indicators (KPIs) to measure operational efficiency and effectiveness across procurement and supply chain activities. Ensure compliance with industry regulations, company policies, and quality standards. Procurement and Supply Chain Management Develop and execute procurement strategies to ensure cost-effective sourcing of materials and services. Build and maintain strong relationships with suppliers and vendors to optimize supply chain performance. Monitor inventory levels, demand forecasting, and supplier performance to ensure timely delivery and minimize disruptions. Implement best practices in supply chain management to enhance efficiency, reduce costs, and improve overall operational effectiveness. Team Leadership Build, mentor, and lead a high-performing operations team, fostering a culture of accountability and collaboration. Provide guidance and support to department heads, ensuring alignment with organizational priorities. Promote professional development and succession planning within the operations team. Process Optimization Analyze and streamline workflows to improve productivity, reduce costs, and enhance customer satisfaction. Implement best practices and leverage technology to drive operational efficiency across procurement and supply chain functions. Manage budgets, resources, and timelines to ensure the successful execution of projects. Risk Management Identify and mitigate operational risks to safeguard the company's assets and reputation. Develop contingency plans to address potential disruptions in procurement and supply chain operations and ensure business continuity. Bachelor's degree in Business Administration, Operations Management, Supply Chain Management, or a related field (MBA preferred). 10+ years of progressive experience in operations management, with at least 5 years in a leadership role. Proven track record of driving operational success in a fast-paced, dynamic environment, including procurement and supply chain management. Core Competencies Strong strategic thinking and problem-solving skills. Exceptional leadership and team management abilities. Expertise in process improvement methodologies (e.g., Lean, Six Sigma). In-depth knowledge of procurement and supply chain best practices. Excellent communication and interpersonal skills. Financial acumen and experience managing budgets and resources. Proficiency in operational tools and technologies, including supply chain management software.

Why Work Here Working at Integrity flat-out rocks. Why? Because we put people first - and we want you to thrive in a career that you love. We're proud of our working environment and culture, where we reward your hard work and support your strong values. Joining us means being part of a hyper-growth company with all kinds of professional opportunities for those who are ready. Are you ready? At Integrity, we start with competitive compensation and just get better from there. We love celebrating all your hard work with fun and swag - and we love giving back! You can look forward to friendly competitions and contests, as well as activities that help raise money for charities in the communities we serve. At Integrity, we include benefits that make work-life more fun with more peace of mind for you. These benefits include but are not limited to: Generous PTO and holiday schedule, with extra time off for community service and your birthday Multiple health insurance plans to choose from 401(k) with immediately vested employer matching Integrity-paid HSA contributions for eligible health plans Employee ownership program after one year, which grants meaningful ownership in Integrity's ongoing success Job Description A highly competitive and quickly growing Insurance Agency in Kennesaw, GA is seeking a Director of Operations to manage all daily functions for the agency. You will be the one to ensure that our business is well-coordinated and productive by managing the daily operations of our multi-media team, agent success team and agency recruiters. The area of responsibility for this role is very wide and thus requires thorough knowledge of various company processes. The ideal candidate must be competent and able to plan many different kinds of operational activities. You must be an excellent leader who can discover the most efficient ways to run the business. The goal is to safeguard and augment the efficiency of the company's operations to facilitate accelerating development and long-term success. We are a nationwide Life Insurance Agency looking to continue our record breaking growth by continuing to expand our Agent Force of 1099 Independent Insurance agents. We currently have over 2,000 agents and will produce over $200 Million in Insurance Premium this year. Responsibilities Liaise with superior to make decisions for operational activities and set strategic goals Plan and monitor the day-to-day running of business to ensure smooth progress Supervise staff from different departments and provide constructive feedback Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements Manage procurement processes and coordinate material and resources allocation Oversee agent support processes and organize them to enhance agency satisfaction Review financial information and adjust operational budgets to promote profitability Revise and/or formulate policies and promote their implementation Evaluate overall performance by gathering, analyzing and interpreting data and metrics Ensure that the company runs with legality and conformity to established regulations Skills Excellent organizational and leadership abilities Outstanding communication and people skills Knowledge of industry's legal rules and guidelines In depth knowledge of diverse business functions and principles (e.g. supply chain, finance, customer service etc.) Working knowledge of data analysis and performance/operation metrics Integrity Marketing Group, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity Marketing Group, LLC will provide reasonable accommodations for qualified individuals with disabilities.