Transit service manager job description

Work for a dynamic leader in the field of youth services. If you are interested in joining a mission-driven, supportive work environment that provides opportunities for learning, growth and advancement, consider working for Youth Homes. Youth Homes has the following position open: Transitional Living Services Manager
This position is responsible for:

* Manages a caseload of youth and young people ages 15-21 that are aging out of the State foster care systems.
* Provide enrollment, assessment, transitional living planning, coordination of services and support services toward the purpose of assisting the youth in graduating high school, becoming employable and employed, securing a living situation, developing life skills, developing a support system and meeting other goals in the client's plan.

Education, and Licensing Requirements:

* A Bachelor's Degree in Human Services.
* At least 2 years of experience in working with high-risk children or children and youth in foster/adoptive care and their families. An ability to relate to children and families of varied cultural and socioeconomic backgrounds.
* A valid Montana Driver's License.
* This position is 30 hours per week.

For over 50 years, Youth Homes has provided care to children and youth who have experienced significant trauma and loss. We provide crisis shelter to teens at four shelters in western Montana and Helena. We also operate four therapeutic group homes for youth with serious emotional disturbances as well as one group home for youth aging out of the foster care system who need help with independent living skills. Our Dan Fox Family Care Program provides therapeutic foster care and adoption services, out-patient therapy, transitional living support and home support services. Youth Homes provides an array of services designed to support and nurture youth who have experienced abuse, neglect, trauma and loss. We also work to keep families together through a number of supportive services focused on healthy relationships and skill building.

Youth Homes provides a generous benefit package inclusive of:

* Annual Leave, Exceptional Leave, Educational Leave
* Health, Dental, Vision, Long-term Disability and Life insurance.
* Health Savings Account and 401(k) options with agency match.

For more information about this position, please visit our website: www.youthhomesmt.org

Our National IT Services department supports every part of our organization – from Finance and Project Management to Logistics, Operations, Warehouse and more. Our team of IT managers, analysts, specialists and service desk technicians drive innovation and lend their expertise to our people across the entire company, building careers that are both challenging and rewarding.

In this role the application specialist will work as part of the Transition Management team which is the single point of contact for on-boarding work to the Global Service Desk. This team works with National Service Managers, Global IT Service Owners and members of the US Process Solutions Team to plan and coordinate the resources necessary to support new or changed services for the GSD, within the predicted cost, time and quality estimates. The ideal candidate will review, assess and identify needs and then establish timelines to add support tasks to the Global Service Desk.

In addition to the US Process Solutions and US GSD Operations teams, the successful candidate will also collaborate with the NIT and IIT teams, as well as with counterparts in the Hungarian Transition Management team as well as the Enterprise Service Management teams.

Full-Time
Aurora, IL
This role is eligible to participate in ALDI’s Hybrid Work Program, which allows remote work up to 3 days per week (i.e., work remotely up to 3 days per week; work in-office at least 2 days per week).


Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.


• Collaborates with IIT, NIT, GSD and Process Solutions to gather all relevant information to enable a successful transition of work to the Global Service Desk
• With input from all of the relevant teams, develops transition plan and ensures all steps are completed within the timeframes established.
• Member of the team that manages the transition management process for the GSD and collaborates with the HU Transition Management team to enhance and refine the global Transition Management process.
• Resolves incidents and requests in a timely manner; documents work and resolution steps within service management tool.
• Escalates incidents and requests to appropriate internal personnel or external vendors when further expertise is required.
• Participates in the overall Information Technology Infrastructure Library (ITIL) service management processes for software and hardware solutions.
• Assists or coordinates with national and international project delivery, including documentation, testing, training, and deployment for software or hardware solutions.
• Adheres to standards, policies, and pre-established guidelines to perform the functions of the job.
• Collaborates with team members and communicates relevant information to direct leader.
• Upholds the security and confidentiality of documents and data within area of responsibility.
• Other duties as assigned.


Job Qualifications:
ALDI Acts Competencies:
Perform within ALDI Acts competencies as outlined below.


• Collaborates and Cooperates with Team: Commits to and supports a collaborative and high-performing working environment with peers and managers.
• Drives for Success: Seizes opportunities and proactively takes concrete actions to complete tasks. Goes the “extra mile” and persistently overcomes obstacles to improve outputs.
• Focuses on the Customer: Seeks to understand underlying customer needs to create value. Drives the team to maintain focus on customers.
• Plans and Prioritizes: Sets priorities and organizes information in order to efficiently and effectively achieve positive results.
• Thinks Critically and Resolves Problems: Responds to emerging problems in an accurate and timely manner. Where possible, leverages available resources to address situations before they occur.


Job-specific Competencies:
Knowledge/Skills/Abilities


• Gives attention to detail and follows instruction.
• Ability to stay organized and multi-task efficiently.
• Ability to work both independently and within a team environment.
• Establishes goals and works toward achievement.
• Effective time management; maximizes productivity.
• Ability to interpret and apply company policies and procedures.
• Ability to understand overall data flow from user specifications considering all input and output, hardware, software and the operating environment.
• Proficient with office productivity software.
• Develops and maintains positive relationships with internal and external parties.
• Prepares written materials to meet purpose audience.
• Ability to define specifications from user requirements.


Education and Experience:


• Bachelor’s Degree or a combination of education and experience providing equivalent knowledge required.


Physical Requirements:


• Work is performed in an office environment where a computer, telephone and other office equipment are used as needed to perform duties.
• Regularly required to sit, reach, grasp, stand and move from one area to another.
• Constantly and repeatedly use keyboard/mouse.
• Occasionally required to push, pull, bend, lift and move up to 25 lbs.


Travel:


• International & Domestic travel required.
• Up to 10%.
ALDI offers competitive wages and benefits, including:
401(k) Plan Company 401(k) Matching Contributions Employee Assistance Program (EAP) PerkSpot National Employee Discount Program
In addition, eligible employees are offered:
Medical, Prescription, Dental & Vision Insurance Generous Vacation Time & 7 Paid Holidays Short and Long-Term Disability Insurance Life, Dependent Life and AD&D Insurance Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer


ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.

This is a Direct hire need for the client. They need a Manager for their Service Design & Transition. Could be Service Delivery as well. Someone who has Service MGMT tools Service Now experience and knows the tool inside and out. Manager prefers local candidates who can come into the office to work a hybrid work schedule (2 days/week in the office, 3 days remote) but is open to remote work. Please note what state candidates live in. Job Description Overview The Service Design & Transition Manager is responsible for leading the definition of services through Service Catalog Management, the definition of service agreements through Service Level Management, the creation of service knowledge through Service Knowledge Management, and the preparation and adoption of products and services through Service Transition Planning & Support capabilities. Direct responsibilities include management of the IT Service Catalog and Knowledge products, ensuring that services are seamlessly provisioned to customers, and having an extremely strong focus on holistic Service Continuous Improvement. The Manager is part of a team responsible for driving the Knights IT direction as follows:

+ Implement a strategy to drive adoption of service management and operational best practices relevant to on-prem and cloud computing services.

+ Promote and champion the transformation of the IT organization encompassing ITSM, ITOM, ITAM, and ITBM capabilities.
+ Establish a customer self-service and automation mindset throughout IT.

+ Foster a culture of continuous service delivery optimization and improvement.

+ Implement a strategy and roadmap for organizational excellence in the application of ITxM services, procedures, and tools in support of the IT Modernization Program.

+ Core Responsibilities

Service Level Management

+ Plans, implements, controls, reviews, and audits ServiceNow service provisioning, to meet customer business requirements.

+ Oversees and ensures that the ServiceNow platform Service Level Agreements (SLAs) and supporting Operating Level Agreements (OLAs) are negotiated, published, and met.

+ Identifies opportunities to improve services.

+ Facilitates the creation of ServiceNow workflows in which products and services promised are delivered on time and are fit for purpose (utility) and fit for use (warranty).

Service Knowledge Management

+ Enables and governs the ServiceNow Knowledge product facilitating consistent and fast resolutions of customer issues and needs, boosting self-service capabilities, and promoting knowledge sharing.

+ Identifies knowledge gaps and champions new Knowledge content across the IT organization.

+ As Knowledge product content steward, track Knowledge usage and quality trends.

Service Catalog Management

+ Designs, builds, publishes, and governs the ServiceNow Service Catalog providing information about available services while providing for an optimized, efficient customer experience.

+ Identifies and evaluates ServiceNow Service Catalog and Knowledge new features and emerging capabilities, advocating for those that will most benefit the organization financially and operationally.

+ Completes regular reviews of the ServiceNow Service Catalog with stakeholders to ensure relevance to business needs and requirements.

+ Enables automation of service requests and service fulfilment where appropriate.

+ Service Transition Planning & Support

+ Forges close partnerships with IT teams and business units to ensure a collaborative and coordinated strategy to understand the collective vision to bring value to the company.

+ Ensures Service Management processes enable service agility.

+ Helps design ServiceNow product roadmaps following agreed architectures, design standards, and methodologies.

+ Assists in training of Service Catalog and Knowledge capabilities and features.

+ Develops self-auditing and compliance capabilities around ITxM procedures.

+ Service Continuous Improvement

+ Integrates a Continual Improvement Register (CIR) for tracking and vetting improvement opportunities, integrating into ServiceNow Idea and Demand Management.

+ Continuously and proactively streamlines and improves the ServiceNow customer experience.

+ Participates in IT Service Management program / project review meetings to assess problem areas and suggests corrective actions.

Essential Competencies Professionalism/Personal Accountability, Collaboration and Teamwork, Communication, Flexible and Adapts to Change, Service to Customers and Clients Additional Competencies for managers: Strategic Planning, Talent Development, Leadership Skill Qualifications

+ Strong technical foundation and knowledge of the ServiceNow platform.

+ Ability to work across diverse organizations and build effective relationships/partnerships.

+ Experience in introducing/utilizing technology and tools to support testing.

+ Excellent collaboration and partnering skills.

+ Excellent presentation and communication skills. Understands, explains, and presents complex ideas to audiences at all levels in a persuasive and convincing manner.

+ Education and Experience Qualifications

Education:

+ Bachelor's degree in Computer Science or related field AND minimum of 8 years demonstrated experience in ITSM and/or information technology. OR;

+ Any equivalent combination of experience, training, and/or education.

+ Strong interpersonal / relationship management skills.

+ Ability to execute and prioritize a number of tasks simultaneously.

+ Outstanding problem solving and analytical skills.

+ Outstanding communication skills, both oral and written.

Licensing/Certification:

+ ITIL Foundations in Service Management certification (Preferred).

+ Additional ITIL certifications a plus.

Key Leadership Behaviors

+ Sets a clear strategic direction

+ Adapts to change quickly

+ Fosters mutual trust

+ Follows through on actions, promises, and assignments

+ Demonstrates high ethical standards

+ Lives, leads, manages, and works with integrity

+ Accepts responsibility for own actions

+ Leverages the strengths of each team member

+ Treats others with respect and empathy

+ Creates a working environment that motivates high individual performance

+ Manager prefers local candidates who can come into the office to work a hybrid work schedule (2 days/week in the office, 3 days remote) but is open to remote work. Please note what state candidates live in.

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