Transit service manager jobs near me - 518 jobs

Our client, a leading provider of energy and gas, is hiring a Change Management Lead to join their team in Columbus, OH! This role will be on-site Tues-Thurs. *This is a 1 year W2 contract with benefits!* In this role, you will lead enterprise change initiatives by developing and executing strategies that drive adoption and minimize resistance. You will partner with business and IT leaders while guiding teams to deliver successful, large-scale transformations. Responsibilities: Lead and execute change management strategies to support large-scale, enterprise transformation initiatives Partner with business and IT leaders to drive stakeholder engagement, communication, and adoption Manage and coach OCM teams and vendors to ensure timely, high-quality delivery of change outcomes Requirements: Bachelor's degree required 8+ years of experience in change management Experience leading teams in complex environments Motion Recruitment Partners is an Equal Opportunity Employer, including disability/vets. All applicants must be currently authorized to work on a full-time basis in the country for which they are applying, and no sponsorship is currently available. Employment is subject to the successful completion of a pre-employment screening. Accommodation will be provided in all parts of the hiring process as required under Motion Recruitment Employment Accommodation policy. Applicants need to make their needs known in advance.

Bridgestone Retail Operations (BSRO) is part of Bridgestone Americas and employs over 22,000 teammates in North America. BSRO operates more than 2,200 company-owned stores, including Firestone Complete Auto Care, Tires Plus and Wheel Works locations. With locations across North America and more than $4.5 billion in tire and auto service sales, Bridgestone Retail Operations is the right place to build a career. Whatever role you fill, when you represent the Bridgestone name, you are a valued teammate, and part of our larger mission to Serve Society with Superior Quality. We start by offering each teammate more than just competitive pay. We provide formal training, performance incentives, paid vacation and holidays, competitive healthcare packages for full-time and part-time employees, and a 401k plan to help build towards your future. We believe people can only provide superior service and quality to others when they are allowed to bring their whole self to work and know they are supported. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of. Show us the smart stuff, the tough stuff, the bold, beautiful and brave stuff. Because who you are is what we need. **Job Category** Retail **Position Summary** Combining your in-depth automotive repair knowledge with your exceptional people skills, you'll manage customer relationships and frequently serve as a liaison between technicians and customers. You'll also select, coach, lead, train and supervise vehicle technicians while assisting with the purchase of parts, materials and equipment. Pay Range: $20.60 - $30.90 ___ **Bridgestone is committed to fair and lawful compensation practices. All employees receive pay that meets or exceeds the applicable minimum wage requirements.** ___ **Responsibilities** + Assign and schedule work duties to auto service staff according to individual skill level. + Serve all automotive service needs of customers. + Oversee the hiring and training of an effective auto service team. + Ensure high teammate retention. + Maintain compliance with quality standards. + Ensure exceptional customer satisfaction and retention by effectively managing all aspects of customer interactions, including proactive communication, issue resolution, and follow-up. + Serve as the primary point of contact for customer inquiries, feedback, and concerns, utilizing strong interpersonal skills and automotive expertise to foster long-term relationships and loyalty. + Develop understanding of business operations in the automotive service environment from proficient management of paperwork and customer interactions to financial transactions and adherence to company policies and standards. Use this expertise to enhance efficiency and ensure seamless store operations. + Drive sales through proactive customer interactions, thorough vehicle inspections, and facilitation of communication between the back and front of the shop. + Provide valuable insights to the front of the shop to facilitate product and service sales, optimizing revenue generation. **Minimum Qualifications** + High School Diploma or equivalent. + 4 years of auto service technical experience. + 1 year of service manager or service writer experience. + Problem solving - customer complaints. + Aptitude to manage inventory, scheduling, equipment maintenance, etc. + Capacity to lead and coach others. + Teammate and customer/communication skills. + Ability to recruit and select technicians successfully according to store requirements. + Willingness to continue education and remain current in automotive repair issues. + Must have valid automotive driver's license at all times in order to test drive customer's vehicles. **PREFERRED QUALIFICATIONS** + 2 year degree or equivalent. **OUR CREW KNOWS** **BENEFITS** + Medical, Dental and Vision - Starting day 1 for all our teammates + Paid vacation and holidays + On-the-job training and company-funded ASE certifications + Flexible work schedule + 401(k) match + On demand pay (daily pay) program available **OUR VALUES GIVE BACK TO** **YOU** + Professional Development: No matter where you're at in your career, we've got the resources to help you level up. + Community Involvement: We pride ourselves on working with our local communities and giving back where we can. + Integrity & Teamwork: Part of what makes our teams different is our drive to do things right, always, together. **At Bridgestone, you are Free to Be** We believe people can only provide superior service and quality to others when they bring their whole self to work. We believe in championing all perspectives, individuals and teams because we understand the importance of seeing the world and our business through many different lenses. We are building a team as diverse as the world we serve. So, show us what you are made of, because who you are is what we need. **What we offer** At Bridgestone, what really matters is to foster co-creation opportunities and empowering you to be creative and curious to make mobility safer, more efficient, and more sustainable for future generations. Whatever role you fill, when you represent Bridgestone, you are a valued teammate, and part of our larger mission to "Serve Society with Superior Quality", for that, we offer you more than just a competitive compensation; we will provide you: + A supportive and engaging onboarding experience to ensure a smooth transition into our team. + The opportunity to develop and grow, through training and regular mentorship. + Corporate Social Responsibility activities. + A truly global, dynamic and challenging work environment. + Agility and work/life effectiveness and your long-term well-being. + A diverse and inclusive team. _Bridgestone is proud to be an Equal Employment Opportunity employer. It is our policy to consider for employment all individuals regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, gender, sex, sexual orientation, gender identity and/or expression, genetic information, veteran status, or any other characteristic protected by federal, state or local law._ **Employment Eligibility** If hired, a Form I-9 Employment Eligibility Verification must be completed at the start of employment. Temporary work authorization or the need for sponsorship may disqualify you from employment.

Who We Are Applied Materials is a global leader in materials engineering solutions used to produce virtually every new chip and advanced display in the world. We design, build and service cutting-edge equipment that helps our customers manufacture display and semiconductor chips - the brains of devices we use every day. As the foundation of the global electronics industry, Applied enables the exciting technologies that literally connect our world - like AI and IoT. If you want to push the boundaries of materials science and engineering to create next generation technology, join us to deliver material innovation that changes the world. What We Offer Salary: $158,500.00 - $218,000.00 Location: Santa Clara,CA You'll benefit from a supportive work culture that encourages you to learn, develop, and grow your career as you take on challenges and drive innovative solutions for our customers. We empower our team to push the boundaries of what is possible-while learning every day in a supportive leading global company. Visit our Careers website to learn more. At Applied Materials, we care about the health and wellbeing of our employees. We're committed to providing programs and support that encourage personal and professional growth and care for you at work, at home, or wherever you may go. Learn more about our benefits. FP&A Manager, Global Field Services This role serves as the Financial Planning & Analysis Manager for AGS Field Team (Sales, FSO, iTeam, SPO) a $6B Revenue business that have significant activities in 7 regions across the globe (North America, Europe, Taiwan, China, Japan, Korea and Southeast Asia) The FP&A manager supervises 3 analysts who provide the consolidations for the Field and, financial management and analysis support for iTeam, SPO/Productivity Initiatives. Key Responsibilities Manage financial cadence, calendar and targeting process for Regions worldwide Business Modeling for Long-Term growth and Productivity Initiatives to support DOW Serves as finance manager for analysts supporting iTeam and SPO Organization Drive process enhancement including system integrations * AGS(Applied Global Services) drives Applied Materials' expansion into fab-wide services, ensuring customer fabs run at peak performance. AGS offers comprehensive solutions-including materials, spare parts, engineering expertise, and outsourced maintenance-throughout the equipment lifecycle. Leveraging AI-driven insights and a global parts distribution network, AGS optimizes system performance, improves yield, and increases output. Skills, Knowledge, Experience and Education Leadership : Manages team of 3 serves as Business partner for key Field Service org. Sets organizational priorities and allocates resources Problem Solving : Identifies and resolves complex technical, operational and organizational problems to drive efficiency Communication and Influence : Clear and timely communication with executives and world-wide field finance organization. Impacts the business decision by data driven business analysis and insights Interpersonal Skills : Influences others internally and externally, including senior leadership Additional Information Time Type: Full time Employee Type: Assignee / Regular Travel: Yes, 10% of the Time Relocation Eligible: No The salary offered to a selected candidate will be based on multiple factors including location, hire grade, job-related knowledge, skills, experience, and with consideration of internal equity of our current team members. In addition to a comprehensive benefits package, candidates may be eligible for other forms of compensation such as participation in a bonus and a stock award program, as applicable. For all sales roles, the posted salary range is the Target Total Cash (TTC) range for the role, which is the sum of base salary and target bonus amount at 100% goal achievement. Applied Materials is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law. In addition, Applied endeavors to make our careers site accessible to all users. If you would like to contact us regarding accessibility of our website or need assistance completing the application process, please contact us via e-mail at Accommodations_****************, or by calling our HR Direct Help Line at ************, option 1, and following the prompts to speak to an HR Advisor. This contact is for accommodation requests only and cannot be used to inquire about the status of applications.

Work Arrangement: Remote, Hybrid, or In-office A Day in the Life A typical day as a Wealth Transition Services Tax Senior Manager might include the following: * Reviewing ultra-high net worth 1041s and answering technical firmwide 1041 questions (multi-state filings, complex analysis of pass-through entity, hedge funds, partnerships and S corporation implications for Form 1041 filings). * Working with tax staff to ensure 1041 tax returns are completed correctly by required deadlines and under firm processes. * Interpreting and reviewing various legal documents in relation to estate and business succession planning (including the income tax ramifications of trust funding and trust administration). * Technical research on income tax for trusts and estates for internal clients. * Assisting clients which may have varied levels of tax knowledge (including family office clients and corporate trust companies). * Looking at the tax situation of the individual and their estate/trusts from various angles to ensure the maximum tax benefit is applied. * Managing client relationships internally and externally by proactively seeking solutions that add value to the client experience. * Business development and billing responsibility. * Assist in preparation of marketing materials and presentation of internal and external webinar trainings. * Coaching and mentoring staff. * Working with the firm Wealth Transition Services team on various advisory and compliance projects. Who You Are * You have a Bachelor's degree in Accounting and an active CPA license or JD/LLM (taxation). * You have 7+ years of experience in gift, trust, and estate tax in public accounting, law firm, or a related field. * You are a 1041 expert and have superb research and tax abilities, and are able to provide technically sound recommendations and evaluations. * You are an excellent communicator -- your verbal and written communication skills are outstanding. The Wealth Transition Services Manager/Senior Manager will interact with clients in the high net worth and ultra-high net worth space and will speak to groups on wealth transition topics. * You are a multi-tasking master and there is never a deadline you can't meet. * You have experience developing business and networking. * You are excited about working in a growing top-25 CPA firm and have the ability to assist with multiple engagements across the country. Must be authorized to work in the United States now or in the future without visa sponsorship. Making an Impact Together People join Eide Bailly for the opportunities and stay because of the culture. At Eide Bailly, we've built a collaborative workplace based on integrity, authenticity, and support for one another. You'll find opportunities for education and career growth, a team dedicated to your success, and benefits that put your family's needs first. Hear what our employees have to say about working at Eide Bailly. Compensation $125,000-$200,000 Our compensation philosophy emphasizes competitive and equitable pay. Eide Bailly complies with all local/state regulations regarding displaying ranges. Final compensation decisions are dependent upon factors such as geography, experience, education, skills, and internal equity. Benefits Beyond base compensation, Eide Bailly provides benefits such as: generous paid time off, comprehensive medical, dental, and vision insurance, 401(k) profit sharing, life and disability insurance, lifestyle spending account, certification incentives, education assistance, and a referral program. Next Steps We'll be in touch! If you look like the right fit for our position, one of our recruiters will be reaching out to schedule a phone interview with you to learn more about your career interests and goals. In the meantime, we encourage you to learn more about us on Facebook, Twitter, Instagram, LinkedIn or our About Us page. For extra assistance in your job search journey, explore EB Career Resources-a complimentary external tool that offers career exploration, resume workshops, interview prep and other professional development options. Eide Bailly LLP is proud to be an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other status protected under local, state or federal laws #LI-MB1 #LI-REMOTE

Salary: $100,000-$110,000+ DOE + Benefits Benefits: Medical, Dental, Short/Long-Term Disability, 401K w/ 3% Safe Harbor, PTO, & Paid Holidays Job Type: Full-Time Typical Hours: M-F, 8am-5pm PST Relocation Assistance: Not Available Travel: 2-3x per month for 1-2 days to visit customers + trips to the Kennewick office IT Service Delivery Manager (MSP) - REMOTE Description Our client in the Managed Services industry is seeking an IT Service Delivery Manager to join their team in WA. In this remote role, you will lead a small team of technicians and oversee IT services for approximately 100 small business clients ranging from 1-50 employees. This leadership position combines hands-on technical expertise, client engagement, team oversight, project management, and process improvement. The ideal candidate may come from an MSP or corporate IT environment and could be an experienced IT Manager or a strong L2/L3 MSP technician ready to step into a managerial, customer-facing role. Success in this position requires strong technical depth, the ability to build trust with clients, and a proactive, service-oriented leadership style. This is an excellent opportunity to gain exposure to a wide range of technologies while working in a collaborative environment. IT Service Delivery Manager (MSP) - REMOTE Responsibilities • Oversee and manage service delivery for MSP clients • Lead a technical support team handling day-to-day Tier 2 and Tier 3 issues • Serve as an escalation point for complex technical challenges & also team backup • Oversee IT projects & team resources, ensuring timelines, scopes, and budgets are met • Manage and support Tier 3 project work for client deliverables • Conduct regular client meetings to review performance, discuss needs, and align on priorities • Evaluate, test, and deploy new technologies and services • Identify additional service opportunities and support client growth • Monitor, document, and improve internal service delivery processes • Manage quoting, purchasing, and vendor coordination • Stay updated on industry trends, recommending new tools and services IT Service Delivery Manager (MSP) - REMOTE Qualifications • 5 years of IT support experience is required • Experience as an IT Manager (MSP or non-MSP) or L2/L3 Technician in an MSP is required • Strong technical knowledge of Windows servers/desktops, networking, & virtualization required • Experience with Microsoft 365 and cloud technologies is required • Valid driver's license and reliable transportation are required • Must reside in the state of WA and be able to travel to customers and the Kennewick office

The Service Delivery Manager (3rd Shift) ensures the efficient and effective operation of IT service delivery teams, aligning their activities with organizational objectives and client needs. This role is specifically for third-shift operations and involves managing a team of 10 technicians. The manager will be responsible for overseeing service delivery, developing and implementing policies, procedures, and best practices to enhance service delivery. Collaborating closely with clients and internal leadership, the Service Delivery Manager is responsible for achieving agreed service levels, driving continuous improvement, and fostering a high-performing team environment. By focusing on operational efficiency and client satisfaction, this role plays a key part in the organization's overall success. SCHEDULE: Monday - Friday, 10:00pm-7:00am CST ESSENTIAL FUNCTIONS: Lead, coach, and develop IT service professionals, fostering a high-performance environment and ensuring team alignment with service goals. Establish, manage, and continuously improve frameworks for service delivery, aligning with organizational goals. Act as the primary client contact for service delivery, managing relationships, addressing needs, and resolving issues promptly to enhance satisfaction. Monitor and analyze performance metrics (KPIs), report on service performance, and identify opportunities for improvement. Oversee ConnectWise service tickets, ensuring timely resolution and alignment with service goals. Conduct performance reviews, set targets, and make compensation decisions to drive team success. Collaborate on resource allocation, staffing, and service project execution while fostering a positive work environment. Work with cross-functional teams to enhance service delivery and project outcomes, ensuring coordination between sales and service teams. Ensure compliance with company policies, maintain accurate service documentation, and provide on-call support. Assist with building strategies for growing and retaining contract customers. Support strategies to improve service gross margin and profits. Act as an escalation point of contact to handle issues and involve direct leadership as needed. Monitor staffing, equipment, and training needs for the division. Engage with other Divisional and Business Unit leaders to ensure business continuity. Collaborate with the leaders to maintain an Installation Center of Excellence experience for employees and clients. Focus on effective coordination between sales and service teams to ensure an exceptional client service experience. Handle escalated client requests and issues to successful resolution. Uphold Marco's business ethics by ensuring solutions meet clients' needs. Develop and maintain in-depth knowledge of company products and services, processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness. Support Marco's commitment to total client satisfaction through active participation in established processes, including prompt research and resolution. Understand, endorse, demonstrate, and teach the Marco mission, philosophy, culture, and policies. Demonstrate leadership by presenting a positive example, establishing high standards, holding employees accountable, and maintaining the highest standards of honesty and integrity. Represent the organization as appropriate in its relationships with major clients, suppliers, competitors, government agencies, professional societies, and similar groups. Manage the required non-traditional work hours to meet job duties and responsibilities. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and four years of relevant experience or equivalent combination of education and experience. Proven experience in managing teams and delivering IT services in a complex environment. Understanding IT service management (ITSM) frameworks, such as ITIL. REQUIRED SKILLS: Experience managing global teams to support US clients. Experience capturing, documenting, and illustrating complex functional and technical requirements. Proven experience leading all levels of the MIT Service Teams. Excellent communication skills for engaging with people at all organizational levels. Ability to mentor, share knowledge, and educate team members. Strong problem-solving skills with a focus on delivering high-quality service solutions. Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools. Well-organized, self-directed, and capable of working effectively within a team. Commitment to treating people respectfully, working with integrity, and upholding organizational values. Experience with incident management, service request management, and problem management processes. Excellent communication skills in working with and relating to people at all levels of an organization. Well organized and self-directed while being a team player. Treat people respectfully, work with integrity and ethics, and uphold organizational values. Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put the success of the team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. Cost Conscious - Conserve organizational resources. Pay Range: $67,287 - $104,295 annually + bonus opportunity The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

Join us at Sparksoft, where we're not just another tech company-we're a catalyst for change. Our mission isn't just to offer IT solutions; it's to revolutionize the way you work. Here, passion isn't just a buzzword; it's the fuel behind groundbreaking ideas and transformative technologies. We serve a wide range of government clients, delivering impact that's felt across the nation. Our true strength lies in our people. They're the problem-solvers and innovators consistently delivering extraordinary outcomes. With Sparksoft, you're not stepping into a routine job; you're joining a team committed to innovation and excellence. Our innovation extends beyond just delivering projects. Through our specialized Innovation Centers, we continuously refine our methods, ensuring we remain industry leaders. We are Sparksoft! ROLE & RESPONSIBILITIES: The Service Desk Operations Manager is responsible for the day-to-day management of Tier 1 contact center operations supporting the program. This role ensures service delivery excellence, strict adherence to KPIs/SLAs, and continuous improvement of operational processes. The Operations Manager will lead teams, manage performance metrics, coordinate outage communications, and implement best practices to optimize customer experience and operational efficiency. Run daily operations for the Tier 1 IT service desk, including queue monitoring, staffing adjustments, and workload balancing across phones, tickets, and other channels. Develop, monitor, and report on performance metrics to ensure ITSM KPIs and SLAs are consistently achieved. Implement workflow redesigns and best practices to streamline technica, support operations and enhance customer experience. Lead and support Supervisors, providing coaching, direction, and feedback so they can effectively manage and develop their SDR teams. Collaborate with Quality, Training, and Knowledge Management to reinforce quality standards, ensure KBAs/SOPs are followed, and support new process rollouts. Act as an operational point of contact during incidents, outages, and major events, ensuring clear communication and guidance to the floor. Drive continuous improvement initiatives through training, coaching, and process REQUIRED EXPERIENCE: Minimum 7 years of professional experience, including at least 3 years in people management. 5+ years' hands-on experience with ServiceNow and NICE CXone in a service desk or contact center environment. 3+ years of leadership experience in an IT Support or contact center setting, managing metric-driven teams. Strong background in KPI/SLA management, ITSM analytics, and process optimization. Must be able to obtain and maintain a Public Trust clearance. Must have lived in the United States 3 out of the past 5 years. PREFERED EXPERIENCE: . Experience in healthcare, government, or Marketplace programs. Hands-on expertise with CXone Studio (IVR, scripting) and ServiceNow customization. Relevant certifications (ITIL, HDI, PMP, or similar). EDUCATION & CERTIFICATIONS: Bachelor's degree in relevant field or equivalent combination of education and experience. (Experience may be substituted in lieu of a degree). WHAT WE OFFER: At Sparksoft, we know that people do their best work when they feel supported, inspired, and connected. That's why we've built a workplace that balances comprehensive benefits with a culture of collaboration and innovation. From flexible time off to professional growth opportunities, we're committed to helping you thrive both inside and outside of work. When you join Sparksoft, you'll enjoy: Competitive compensation and a 401(k) with employer contributions to help you plan for the future Flexible paid time off and hybrid ways of working that support true work-life balance Comprehensive health coverage-including medical, dental, vision, life, and disability insurance A curated in-office experience designed to foster community, team connections, and innovation Opportunities to give back through Sparksoft Cares, including annual company-wide fundraising events Training and development programs that build new skills and prepare you for leadership roles A collaborative, transparent, and fun culture-recognized as a Great Place to Work Accessibility and Accommodations: Sparksoft Corporation is committed to providing equal employment opportunities to all individuals. If you require accommodations during the application or interview process, please contact us at Sparksoft.Accommodations@sparksoftcorp.com or call ************. Requests are reviewed and fulfilled on a case-by-case basis. Security Notice: Your privacy and data security are important to us. Sparksoft Corporation will never request sensitive personal information via email. If you receive any suspicious communication claiming to be from Sparksoft, please report it immediately to our security team at ***********************. Artificial Intelligence (AI) Policy: While Sparksoft recognizes the value of artificial intelligence in the workplace, our hiring process is designed to assess each candidate's individual skills, judgment, and problem-solving abilities. To maintain the integrity of this process, the use of AI tools at any stage of the application or interview is strictly prohibited. Violations of this policy may result in disqualification from consideration.

Job Description At RedHelm, we deliver tailored technology solutions designed to support our clients as they grow and to respond immediately when threats arise. Our mission is rooted in partnership, precision, and protection - values that are reflected in our name. RedHelm symbolizes elite protection, decisive leadership, and forward-driven strength, aligning closely with our commitment to excellence in everything we do. We have a clear vision as an employer: to be the preferred technology employer for skill mastery, team formation, and career longevity. That vision is supported by a strong foundation of core ideals shared by every member of our team. We answer the call in moments of urgency or uncertainty, responding with focus, composure, and dependability. We own it by stepping up, following through, and taking pride in delivering what matters most to our clients and partners. We act with integrity, doing what's right-not just what's easy-while contributing to the communities we serve. We continuously raise the bar, bringing discipline, precision, and a drive for improvement to every challenge we face. And above all, we win together, celebrating our shared successes as one united team. At RedHelm, we don't just build technology-we build trust, deliver impact, and lead with purpose. About the Role RedHelm is seeking an experienced Service Delivery Manager to lead the day-to-day performance, quality, and consistency of service delivery within our Service Desk organization. In this role, you'll provide direct people leadership to Service Desk Analysts I/II, IT Specialists, and Systems Engineers, while owning service outcomes, customer satisfaction, and continuous improvement across the team. You'll be responsible for ensuring operational excellence across ticket queues, escalations, and service levels, while partnering closely with internal stakeholders and client-facing teams to resolve issues and strengthen service delivery. This role reports directly to the Service Desk Director and plays a critical role in shaping team performance, service reliability, and client trust. What You'll Do Provide direct people leadership to Service Desk Analysts, IT Specialists, and Systems Engineers, including coaching, performance management, feedback, and career development. Ensure the delivery of high-quality, consistent technical support services that meet or exceed defined SLAs and customer expectations. Own day-to-day service delivery operations, including phone and ticket queue health, workload prioritization, and escalation management. Act as a primary escalation point for client-impacting service issues, coordinating internal teams to drive timely resolution and clear communication. Partner with Client Executives, Technical Account Managers, and other stakeholders to address service concerns, close gaps, and improve outcomes. Proactively identify trends, recurring issues, and operational inefficiencies, recommending and implementing process improvements. Collaborate with Central Services, Primary Engineering, and automation teams to improve efficiency and reduce recurring incidents. Lead incident response activities, including coordination, communication, and post-incident reviews to prevent recurrence. Ensure accurate time entry, ticket documentation, and service data quality to support billing accuracy and operational reporting. Support onboarding, training, and ongoing development of team members, including cross-training and knowledge sharing. Ensure team adherence to information security policies, privacy requirements, and operational controls. Participate in workforce planning, hiring, and resource alignment in partnership with leadership and HR. Perform other duties as needed to support service delivery operations. What You'll Bring 5 or more years of experience in a managed services or professional IT services environment. Demonstrated experience leading technical support or service desk teams. Experience supporting or overseeing multi-tier service delivery organizations. Background in customer-facing service environments with accountability for service quality and outcomes. Familiarity with MSP operational models, including SLAs, escalations, utilization, and ticket-based workflows. Strong leadership skills with the ability to coach, motivate, and develop technical staff at varying experience levels. Proven performance management, feedback, and conflict resolution capabilities. Strong understanding of service desk operations, escalation models, and IT service management practices. Ability to analyze service performance metrics and translate data into actionable improvements. Experience managing incident response, service recovery, and client communications. Excellent organizational and prioritization skills in fast-paced environments. Clear and effective verbal and written communication skills, with the ability to engage both technical and non-technical audiences. Broad technical understanding of technologies commonly supported in MSP environments, including endpoints, servers, cloud platforms, networking, and security. Ability to guide and challenge technical teams without acting as the primary technical owner. Required Qualifications and Certifications High school diploma or equivalent required. Relevant IT or business-related education preferred. Industry-recognized IT or service management certifications such as ITIL, Microsoft, or CompTIA preferred but not required. Additional Information Successful completion of state and federal background checks is required. Applicants must be authorized to work in the United States. RedHelm is not able to provide visa sponsorship at this time.

The Service Delivery Manager (3rd Shift) ensures the efficient and effective operation of IT service delivery teams, aligning their activities with organizational objectives and client needs. This role is specifically for third-shift operations and involves managing a team of 10 technicians. The manager will be responsible for overseeing service delivery, developing and implementing policies, procedures, and best practices to enhance service delivery. Collaborating closely with clients and internal leadership, the Service Delivery Manager is responsible for achieving agreed service levels, driving continuous improvement, and fostering a high-performing team environment. By focusing on operational efficiency and client satisfaction, this role plays a key part in the organization's overall success. SCHEDULE: Monday - Friday, 10:00pm-7:00am CST ESSENTIAL FUNCTIONS: Lead, coach, and develop IT service professionals, fostering a high-performance environment and ensuring team alignment with service goals. Establish, manage, and continuously improve frameworks for service delivery, aligning with organizational goals. Act as the primary client contact for service delivery, managing relationships, addressing needs, and resolving issues promptly to enhance satisfaction. Monitor and analyze performance metrics (KPIs), report on service performance, and identify opportunities for improvement. Oversee ConnectWise service tickets, ensuring timely resolution and alignment with service goals. Conduct performance reviews, set targets, and make compensation decisions to drive team success. Collaborate on resource allocation, staffing, and service project execution while fostering a positive work environment. Work with cross-functional teams to enhance service delivery and project outcomes, ensuring coordination between sales and service teams. Ensure compliance with company policies, maintain accurate service documentation, and provide on-call support. Assist with building strategies for growing and retaining contract customers. Support strategies to improve service gross margin and profits. Act as an escalation point of contact to handle issues and involve direct leadership as needed. Monitor staffing, equipment, and training needs for the division. Engage with other Divisional and Business Unit leaders to ensure business continuity. Collaborate with the leaders to maintain an Installation Center of Excellence experience for employees and clients. Focus on effective coordination between sales and service teams to ensure an exceptional client service experience. Handle escalated client requests and issues to successful resolution. Uphold Marco's business ethics by ensuring solutions meet clients' needs. Develop and maintain in-depth knowledge of company products and services, processes, markets, trends, competitors, and clients to maximize efficiency and effectiveness. Support Marco's commitment to total client satisfaction through active participation in established processes, including prompt research and resolution. Understand, endorse, demonstrate, and teach the Marco mission, philosophy, culture, and policies. Demonstrate leadership by presenting a positive example, establishing high standards, holding employees accountable, and maintaining the highest standards of honesty and integrity. Represent the organization as appropriate in its relationships with major clients, suppliers, competitors, government agencies, professional societies, and similar groups. Manage the required non-traditional work hours to meet job duties and responsibilities. Act in accordance with Marco policies and procedures as set forth in the Employee Handbook. Perform other related duties as assigned. QUALIFICATIONS: Bachelor's degree and four years of relevant experience or equivalent combination of education and experience. Proven experience in managing teams and delivering IT services in a complex environment. Understanding IT service management (ITSM) frameworks, such as ITIL. REQUIRED SKILLS: Experience managing global teams to support US clients. Experience capturing, documenting, and illustrating complex functional and technical requirements. Proven experience leading all levels of the MIT Service Teams. Excellent communication skills for engaging with people at all organizational levels. Ability to mentor, share knowledge, and educate team members. Strong problem-solving skills with a focus on delivering high-quality service solutions. Extensive knowledge of MS technology and client platforms and proficiency with business collaboration tools. Well-organized, self-directed, and capable of working effectively within a team. Commitment to treating people respectfully, working with integrity, and upholding organizational values. Experience with incident management, service request management, and problem management processes. Excellent communication skills in working with and relating to people at all levels of an organization. Well organized and self-directed while being a team player. Treat people respectfully, work with integrity and ethics, and uphold organizational values. Balance team and individual responsibilities; Exhibit objectivity and openness to others' views; Give and welcome feedback; Contribute to building a positive team spirit; Put the success of the team above own interests; Able to build morale and group commitments to goals and objectives; Support everyone's efforts to succeed. Cost Conscious - Conserve organizational resources. Pay Range: $67,287 - $104,295 annually + bonus opportunity The pay range listed for this position is based on candidate's skill level, experience, relevant licenses, and educational background. For detailed information about our benefits, please visit our careers page at ************************* Location: This is a remote-eligible position, however, Marco Technologies requires employees to reside within one of the following states: DE, FL, IA, IL, IN, KY, MD, MI, MN, MO, ME, NE, ND, NJ, PA, RI, SD, TX, WI

A career as a Service Delivery Manager will provide you with the opportunity to establish and maintain strong relationships with some of the largest insurers, asset managers, corporations and/or government entities as you manage daily client engagement, reporting, and operational performance. You will be critical to our client retention while utilizing your financial services and strong relationship management background. If you enjoy engaging with both internal and external stakeholders, are energized by working within a high performing team and find value in solving problems for others, you will thrive in this role. Responsibilities: Plan and oversees the fulfillment of accurate daily/monthly/quarterly/annual reporting support and service for clients. Manages Client Engagement Model & client health reporting. Ensures quality servicing and operational performance within the parameters of delivery standards (standard operating procedures). Ensures client engagement from the daily user to the decision-maker level of the client. Manages delivery metrics. Provides guidance and mentorship to analysts. Providing training to clients. Coordinates and is involved in resolution of daily client inquiries and projects. Develop client relationships and expands network at those organizations, understanding client business and product needs. Strategic planning of service delivery to drive usage and proactive in service and support to reduce client downtime and support costs. Collaborate with sales and support groups to demonstrate the value of support offered to clients and identify business opportunities for expanded support. Maintain knowledge of product enhancements and the changing investments accounting industry. Helps aggregate client feedback and provides guidance to improve operationally and expand the product offering. Required Skills: Working knowledge of financial services and investment accounting. Working knowledge of structured products, derivatives, fixed-income securities, etc. preferred. Self-starter proactively seeks out solutions and expertise. Able to execute in a fast paced and sometimes ambiguous environment. Strong computer skills, including proficiency in Microsoft Office. Excellent attention to detail and strong documentation skills. Outstanding verbal and written communication skills. Strong organizational and interpersonal skills. Exceptional problem-solving abilities. Education and Experience: Bachelor's degree in accounting or similar field or relevant experience in Investment. Management, Insurance, FinTech, Investment Accounting, Financial Services, or Investment Operations. 5+ Years of experience. What we offer: Business casual atmosphere in a flexible working environment Team focused culture that promotes innovation and ownership Access cutting edge investment reporting technology and expertise Defined and undefined career pathways allowing you to grow your own way Competitive medical, dental, vision, and life insurance benefits Maternity and paternity leave Personal Time Off and Volunteer Time Off to give back to the community RSUs as well as employee stock purchase plan and 401k with match Work from anywhere 3 weeks out of the year Work from home Fridays

The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik. You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty. This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays. Primary Responsibilities: Service Portfolio Leadership Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap. Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth. Business Ownership & Performance Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability). Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement. Go-to-Market Strategy & Execution Lead the global go-to-market strategy for new and existing service offerings. Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach. Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value. Value Proposition & Messaging Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities. Ensure consistent, customer-centric messaging across global regions and partner organizations. Customer Insights & Competitive Strategy Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences. Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies. Cross-Functional Alignment & Delivery Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs. Drive consistent global execution, ensuring offerings are delivered at high quality and scale. Pricing & Commercial Strategy Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies. Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements. Strategic Leadership & Planning Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives. Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas. Performance Management and Rhythm of the Business Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams. Essential Competencies: Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions. Deliver Results - drives change through others to deliver measurable results. Strategic - converts transformative ideas to practical steps & solutions that deliver real results. Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly. Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results. Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries. Courageous - challenges the status quo and makes difficult decisions0. Adaptable - learns from mistakes and adjusts quickly and accordingly. Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at Gemba . Qualifications: Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred. 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle). Proven success marketing products or services globally and growing market share in competitive environments. Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools. Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives. Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings. Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities. Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations. #LI-TD1

Why Lytx: Do you want to join a team of hungry, humble, and capable people and dedicate your time and talent to making a difference in our world? At Lytx, you'll work to apply innovative technology to improve safety and help save lives on our roadways! Being part of a market-leading, medium-sized technology company means that there's room for you to learn, grow, and make a significant impact! As a Senior Cloud Infrastructure Engineer, you will work on Lytx production services which handles massive amounts of video and data collected from over 600,000 vehicles worldwide. The ideal candidate will have hands-on experience crafting, building and automating AWS cloud infrastructure. We will build and maintain IaC toolset to run all cloud services and work with multiple engineering teams to support cloud infrastructure projects. You'll Get To: Build Core AWS services and infrastructure for compute, storage, network, monitoring, management, FinOps, databases, and AI/ML. Work closely with Architects, DBAs, Developers, DevOps, SRE and Data engineers to bake AWS standard methodologies, IaC and cost optimizations early in the design process. Understand Cloud TCO and implement tools and processes to improve AWS cost transparency and accountability. Design and Implement Lytx cloud services using AWS Well architected framework principals. Build Lytx cloud resources using Infrastructure as code (IaC - Terraform/Terragrunt) using Gitops principals. What You'll Need: 15+ years of overall industry experience. 8+ years of experience in running highly available cloud based distributed systems in multiple accounts using IaC. 5+ years of hands-on experience developing modular and reusable enterprise grade Terraform code to run AWS services. 3+ years hands-on Windows Administration experience Proficient with AWS cloud native technologies using: Compute and storage services using, EC2, AMIs, Redshift, RDS, ElastiCache, S3, CloudWatch, Autoscaling. AWS Security: IAM, AD, KMS, CloudTrail, Security Hub. AWS Network: Route53, DNS, VPCs, Network ACLs, Security Groups (SGs), Transit Gateway, API Gateway, ALB, NLB, WAF. AWS Organization Management: SSO, SCP, Control Tower, CloudFormation stacks and stacksets. 10+ years hands-on programming experience. Examples: Terraform, Python, Powershell, Golang (Go), Git 5+ years hands-on Linux Administration experience Excellent documentation and interpersonal skills. Participate in on-call rotation. Preferred: Certifications: Multiple AWS Certifications. AWS FinOPs / Cost Management experience; Cost Explorer, Budgets, 3rd party FinOPs tools, etc. Lambda Cloudflare Benefits: Medical, dental and vision insurance Health Savings Account Flexible Spending Accounts Telehealth 401(k) and 401(k) match Life and AD&D insurance Short-Term and Long-Term Disability FTO or PTO Employee Well-Being program 11 paid holidays plus 1 inclusive holiday per year Volunteer Time Off Employee Referral program Education Reimbursement Program Employee Recognition and Appreciation program Additional perk and voluntary benefit programs Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is: $167,500.00 - $212,500.00 Innovation Lives Here You go all in no matter what you do, and so do we. At Lytx, we're powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that's what we do. Join our diverse team of hungry, humble and capable people united to make a difference. Together, we help save lives on our roadways! Lytx, Inc. is proud to be an equal opportunity employer. We're committed to building a diverse and inclusive workforce and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity or expression, gender, genetic information, uniformed service, national origin, age, veteran status, disability, pregnancy, or any other status protected by federal or state law. We are committed to providing reasonable accommodation for candidates with disabilities who need assistance during the hiring process. To request a reasonable accommodation, please email ***********. Lytx conducts background checks on applicants who receive a conditional offer of employment in accordance with applicable local, state, federal and regional laws. Qualified applicants with arrest or conviction records will be considered. Background check results may potentially result in the withdrawal of a conditional offer of employment and will be made in accordance with all applicable local, state, federal and regional laws.

ATTENTION MILITARY AFFILIATED JOB SEEKERS - Our organization works with partner companies to source qualified talent for their open roles. The following position is available to Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Morgan Stanley is seeking an experienced manager to lead their established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly. What you'll do in the role: Oversee the Service Desk site, with responsibility for managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training Convey vision, goals and direction for the team Define overall strategy and direction Lead decisively and empower the team Promote innovation and process improvement Responsible for overseeing recruitment processes and managing employee performance Anticipate change impact and implement solutions to reduce its effects Identify opportunities for efficiency improvement and automation Drive Service Desk KPI's and metrics Compile and provide reporting to Senior Management What you'll bring to the role: Excellent written and oral communication skills required Experience with Microsoft Office products, Windows 10, and general office computing tools required 6+ years call-center management experience or equivalent required in a technical or customer service field Previous Service Desk experience expected College degree or equivalent experience required Excellent problem-solving skills required Experience with financial service firms a plus, but not required

Our global Tech team operates in an agile manner within a dynamic product organization. Immerse yourself in a collaborative environment where innovation thrives, and your contributions will play a direct role in shaping the path of our cutting-edge products. As a key player in our agile setup, you'll have the opportunity to enhance efficiency, foster creativity, and play a pivotal role in our product development process. Become part of a team that embraces adaptability and values continuous improvement, ensuring we stay at the forefront of global technology advancements. From our HQ in central Paris, connect with our experts located across the world, and start an exciting journey with international opportunities. Your key missions: You will be required to work on leading Service Management Platforms like ServiceNow. For reporting and analytics, you will be required to work with ServiceNow reporting capabilities and with PowerBI and other reporting tools/ platforms. Other related products like Jira Service Management, Confluence etc. will also be helpful to execute day-to-day responsibilities. More precisely, you will: * The Service Manager ensures the business gets maximum benefits and value from its IT services and product through the implementation of pragmatic and effective IT service management. * Contribute to a global IT service management practice that allows IT teams to deliver services more effectively; by providing solutions, processes, governance, and expert consulting in IT Service Management across the organization. * You are sensible to customer satisfaction and service level in a fast moving environment; and prone to new ways of working. * This role is essential for improving end to end service and process effectiveness in support of business objectives. You must simplify the process and tool landscape, improve policy compliance, and ensure best in class implementation and execution of all service management processes. * You are familiar with problem solving techniques and continuous improvement methodology will be required * You are familiar with broader set of technologies and basic Cybersecurity topics will be helpful to understand the eco-system of Tech solutions/ capabilities and their purpose/ impacts If you recognize yourself in the following description, don't wait and apply! * You have a bachelor's degree in business, technology, management, or a related field; * You have 7+ years of experience in service management, preferably in a global or multinational company * Certifications like ITIL 4 Foundation are preferable but at the minimum, working knowledge of ITIL processes is required * You have working knowledge of Service Now platform is preferable but at the minimum, experience with other large ITSM products is required * You have a strong understanding of customer service principles and best practices * Proficiency in project management and data analysis tools * Familiarity or prior working experience in Agile Ways of working. * You are fluent in English Wait, there's more… We offer you an outstanding and collaborative workplace that embodies our sharing & conviviality culture, the possibility to work remotely (up to 2 days a week), a very complete mutual insurance, an attractive compensation including profit-sharing, the possibility to train daily, employee events… Pernod Ricard is committed to offering equal opportunities to all talents. Our recruitment methods focus on skills and competencies. Job Posting End Date: Target Hire Date: 2025-07-01 Target End Date:

We are seeking an experienced manager to lead our established Service Desk team. The ideal candidate will be a strategic leader with a vision for motivating the team to deliver world-class service. As the Service Desk Manager, they will collaborate with IT colleagues to identify and implement opportunities for efficiency and excellence, aiming to achieve tasks more effectively and promptly. In the Technology division, we leverage innovation to build the connections and capabilities that power our Firm, enabling our clients and colleagues to redefine markets and shape the future of our communities. This is a Lead Workplace Operations & Support Manager position at the Vice President level, which is part of the job family responsible for delivering efficient technical support and ensuring smooth operations of the organization's workplace environment for end-users, including hardware, software, and network resources. Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals. Interested in joining a team that's eager to create, innovate and make an impact on the world? Read on. Since 1935, Morgan Stanley is known as a global leader in financial services, continuously evolving and innovating to better serve our clients and our communities in more than 40 countries around the world. What you'll do in the role: Oversee the Service Desk site, with responsibility for managing 30 to 60 employees and contractors involved in level 1 and level 2 support, knowledge management, major incident management, reporting, and training Convey vision, goals and direction for the team Define overall strategy and direction Lead decisively and empower the team Promote innovation and process improvement Responsible for overseeing recruitment processes and managing employee performance Anticipate change impact and implement solutions to reduce its effects Identify opportunities for efficiency improvement and automation Drive Service Desk KPI's and metrics Compile and provide reporting to Senior Management What you'll bring to the role: Excellent written and oral communication skills required Experience with Microsoft Office products, Windows 10, and general office computing tools required 6+ years call-center management experience or equivalent required in a technical or customer service field Previous Service Desk experience expected College degree or equivalent experience required Excellent problem-solving skills required Experience with financial service firms a plus, but not required WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren't just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There's also ample opportunity to move about the business for those who show passion and grit in their work. To learn more about our offices across the globe, please copy and paste ***************************************************** into your browser. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).

Remote The Global Service Product Marketing Manager is the strategic and executional leader responsible for shaping and scaling Tektronix's global service strategy across the Service Solutions Organization (SSO). In this highly visible role, you will define the vision, roadmap, and go-to-market strategy for our full services portfolio-ensuring our solutions deliver measurable customer value, market differentiation, and profitable growth across Tektronix, Keithley, and Elektro-Automatik. You will be the champion of service innovation at the intersection of Product, Sales, Marketing, Operations, and Customer Success. You bring deep customer understanding, commercial acumen, and data-driven decision-making to build offerings that win in the market and accelerate attach, renewals, and long-term customer loyalty. This is a role for a builder: someone who thrives in cross-functional environments, influences without authority, and turns insights into compelling products, pricing strategies, and bold market plays. **Primary Responsibilities:** Service Portfolio Leadership + Own the end-to-end lifecycle of the global service portfolio-defining a clear service vision, strategy, and multi-horizon roadmap. + Leverage customer, competitive, and market insights to prioritize offerings that drive revenue, attach, and margin growth. Business Ownership & Performance + Deliver monthly, quarterly, and annual business targets (revenue, attach rate, coverage, profitability). + Apply Ralliant Business System (RBS) principles to drive disciplined planning, commercial execution, and continuous improvement. Go-to-Market Strategy & Execution + Lead the global go-to-market strategy for new and existing service offerings. + Partner with Instrument Product Management, Sales, Marketing, and global channel teams to drive adoption, market share, and attach. + Develop sales enablement assets, competitive positioning, and high-impact training that elevate the field's ability to articulate value. Value Proposition & Messaging + Define and communicate compelling value propositions rooted in customer insights, industry trends, and differentiated service capabilities. + Ensure consistent, customer-centric messaging across global regions and partner organizations. Customer Insights & Competitive Strategy + Conduct VOC, market research, and competitive analysis to deeply understand customer workflows, pain points, and buying preferences. + Identify emerging service trends, pricing shifts, and competitive threats-and translate them into actionable strategies. Cross-Functional Alignment & Delivery + Align SSO Operations, Tektronix business units, and global teams to deliver world-class service performance against SLAs. + Drive consistent global execution, ensuring offerings are delivered at high quality and scale. Pricing & Commercial Strategy + Own global pricing strategy for services, warranties, lifecycle programs, and EOL policies. + Partner with regional leaders to maximize price realization, mix enhancements, and profitability improvements. Strategic Leadership & Planning + Contribute to SSO's long-term strategic planning, policy deployment, and 3-5-year growth initiatives. + Operate as a thought leader who challenges the status quo and brings forward data-driven, transformational ideas. Performance Management and Rhythm of the Business + Achieve monthly, quarterly & annual business goals and key performance metrics (including but not limited to revenue, attach rate, and profitability) through use of FBS, effective business leadership, execution of commercial strategies, and partnership with Tek instruments & marketing teams. **Essential Competencies:** + Customer Obsessed - derives meaningful customer insights that can be turned into compelling end user solutions. + Deliver Results - drives change through others to deliver measurable results. + Strategic - converts transformative ideas to practical steps & solutions that deliver real results. + Innovate for Impact - delivers breakthroughs by taking risks, experimenting, and iterating quickly. + Inspiring - exhibits strong leadership skills characterized by a high degree of humility, strong followership, and the ability to work at multiple levels of the organization to drive results. + Build extraordinary teams - leads inter-company and cross-functional teams to meet objectives and demonstrated organizational agility to interface with and influence all levels of the organization and across functional boundaries. + Courageous - challenges the status quo and makes difficult decisions0. + Adaptable - learns from mistakes and adjusts quickly and accordingly. + Lead with RBS - analytical thinker, process-oriented, obsessed with continuous improvement, and manages by fact gathered at _Gemba_ . **Qualifications:** + Bachelor's degree in business, Marketing, Engineering or related technical field; MBA or MS in Management preferred. + 5+ years of product marketing or product management experience with demonstrated commercial ownership (P&L, pricing, lifecycle). + Proven success marketing products or services globally and growing market share in competitive environments. + Strong experience driving operational excellence using kaizen, root-cause analysis, and continuous improvement tools. + Demonstrated ability to balance short-term performance (orders, revenue, profitability) with long-term strategic initiatives. + Experience in branded B2B or B2C organizations, ideally with complex, technical, or service-based offerings. + Track record of leading VOC-driven product strategies and identifying new revenue/growth opportunities. + Ability to influence and lead across matrixed organizations, building trust and alignment across product, sales, marketing, and operations. \#LI-TD1 **Ralliant Corporation Overview** Ralliant, originally part of Fortive, now stands as a bold, independent public company driving innovation at the forefront of precision technology. With a global footprint and a legacy of excellence, we empower engineers to bring next-generation breakthroughs to life - faster, smarter, and more reliably. Our high-performance instruments, sensors, and subsystems fuel mission-critical advancements across industries, enabling real-world impact where it matters most. At Ralliant we're building the future, together with those driven to push boundaries, solve complex problems, and leave a lasting mark on the world. **About Tektronix** Tektronix, a wholly owned subsidiary of Ralliant Corporation, is a place where people are challenged to explore the boundaries of what's possible, bringing the digital future one step closer every day. Through precision-engineered measurement solutions, we work with our customers to eliminate the barriers between inspiration and realization of world-changing technologies. We believe that cultivating a deeper sense of loyalty and belonging is key to how we attract and retain our best people. This reality inspires our Inclusion & Diversity vision, We Are More Together, and guides our approach as we all work toward creating great places where our teams work and thrive. Realize your true potential at Tektronix - join us in revolutionizing a better tomorrow! We Are an Equal Opportunity Employer. Ralliant Corporation and all Ralliant Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Ralliant and all Ralliant Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@Ralliant.com. **Pay Range** The salary range for this position (in local currency) is 104,300 - 193,700

The Global Service Product Manager (Liquid Cooling) will be responsible for managing the Product Lifecycle, supporting the business growth, and gathering and prioritizing product and customer requirements, defining the go-to-market and the marketing plan. You will be responsible for developing sales and marketing strategies and plans to maximize product revenue and profitability. This position will be based onsite at either Vertiv's Westerville, OH (Polaris) or Redhill, United Kingdom office location. Responsibilities: * Develop and execute product lifecycle management plans including product introduction, line extension, engineered to order, and end of production. * Research market trends, demand drivers, customer needs, and the competitive landscape. * Collect voice of customers and products business cases for global products. * Addressing actions to reduce finished goods inventory and support business decisions in case of major supply chain issues and assist in championing resolution of offering issues (i.e. delivery, quality, inventory). * Work alongside Operations and Material planning to ensure competitive lead time, inventory optimization and meet revenue targets. * Manage list pricing and multipliers. * Manage product line profitability, volume forecasts, price gain. * Ensure all customer facing offering documentation and marketing collateral is available and accurate and specific for the region, country, and market segment. * Prepare and deliver presentations, product demos, competitive comparisons and other sales enablement tools and collaterals. * Attend tradeshows, visit customers, meet with sales team, distributors, and partners to ensure an accurate voice of customer is heard in all product plans. * Develop and track metrics to measure post-launch sales performance of new offerings, including pipeline, quotation. * Collaborate with Marketing teams to develop marketing programs. Requirements: * Bachelor's Degree in Engineering * 7+ years technical, product/service, strategic planning, marketing, or directly related experience. * Experience with HVAC and Data center applications is preferred. * Strong business acumen. * Ability to quickly develop cross-functional relationships to achieve business objectives. * Technical expertise to translate customer needs/pain points to solutions. * Demonstrated competence in problem solving, data analysis, & project management. * Excellent communications skills - written & verbal. * High focus on customer needs. * Able to combine long term and short-term goals by setting priorities. * Ability to interact with all levels within the organization from entry level to executive. * Attitude to act as a leader in his/her role and with curiosity in all what's new (market trends, new technologies, etc.). * Language skills: fluent English written, and verbal required. * Proficiency with Microsoft Office suite, Smartsheet, and other business applications. The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities. OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion. OUR STRATEGIC PRIORITIES * Customer Focus * Operational Excellence * High-Performance Culture * Innovation * Financial Strength OUR BEHAVIORS * Own It * Act With Urgency * Foster a Customer-First Mindset * Think Big and Execute * Lead by Example * Drive Continuous Improvement * Learn and Seek Out Development About Vertiv Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more. Work Authorization No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to ********************. #LI-AC2

Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. Does this position interest you? You should apply - even if you don't match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview Reporting to the VP Infrastructure & Operations, the IT Service Desk Manager will be accountable for the management of the Service Desk operations, including day-to-day running of the team, key metrics/targets and providing fantastic service to our 17,000 colleagues. As a member of the Infrastructure & Operations Management team, must be able to effectively communicate with senior members of the Business community as well as the IT organization. What you will do Defining, creating, and delivering IT Service Desk standards, that align with the Global Service Desk standards and processes. Direct management of the market Service Desk. Driving the development and continuous improvement cycle. Delivering analytics insights and reporting around Service Desk performance and opportunities for Improvement, Automation and Knowledge Base articles to enable self-service. Participate in Service Design & Transition exercises as a result of Project implementations. Address and resolve escalations. Represent the region by providing input and partnering with the Belron Service Management team. Major Incident Management support, as needed. Education Qualifications Bachelor's Degree Degree in Computer Science or relevant field or relevant experience Required Experience Qualifications 4-6 years Relevant experiece Required Experience in an IT Service Desk Management role, directly involved in the day to day running of Service Desks Experience of ServiceNow ITSM tooling Comfortable interacting with Technology Leadership team Excellent working knowledge of the different ITIL processes Adept problem solver with the ability to focus on the overall goal Demonstrable experience of collaborative working with teams locally and globally Demonstrable experience of writing reports, preparing slides (using PowerPoint) and giving formal presentations Excellent English language written and spoken Skills and Abilities IT Service Desk leadership IT Service Management and Service Improvement Service ITSM and ITAM understanding Communication skills - both written and verbal covering a wide range of stakeholder groups from management level to operational level Strong self-motivation, ability to work independently when required Bias for action Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you. #LI-HL1

"Job Description: Senior Program Manager - Oracle Cloud (Onsite) We are seeking a highly experienced Senior Program Manager to lead and govern large-scale Oracle Cloud ERP programs, spanning HCM, Finance, PPM, and SCM. This onsite leadership role requires strong program governance, stakeholder management, cross-functional coordination, and the ability to drive predictable delivery across internal teams and external vendor partners. ________________________________________ Key Responsibilities Program Planning & Execution • Lead the end-to-end planning, coordination, and execution of complex Oracle Cloud ERP programs encompassing modules across HCM, Finance, PPM, and SCM. • Develop integrated program plans, schedules, milestones, and risk frameworks aligned with business objectives. • Ensure seamless delivery across internal teams, vendor partners, SI partners, and technology groups. Cross-Functional & Cross-Technology Collaboration • Coordinate with cross-functional business teams (HR, Finance, Supply Chain, Projects, IT, Compliance, Audit). • Align and collaborate with cross-technology groups, including integrations, data teams, reporting/analytics, security, and infrastructure. • Facilitate alignment on design decisions, dependencies, and integration touchpoints across applications.