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Transportation broker skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical transportation broker skills. We ranked the top skills for transportation brokers based on the percentage of resumes they appeared on. For example, 21.0% of transportation broker resumes contained customer service as a skill. Continue reading to find out what skills a transportation broker needs to be successful in the workplace.

15 transportation broker skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how transportation brokers use customer service:

Coordinated customer transportation needs by submitting competitive rate quotes and providing excellent customer service to all parties involved.
Managed daily load activities through discussion with customers and carriers to ensure superior customer service

2. Delivery Appointments

A delivery appointment is the fixed timing determining the processing, dispatching, and delivery of an item. The term is most commonly used in the logistics department, giving the buyers an estimated delivery time. The appointments help both the buyer and seller keep track of the package as it goes through the different stages until finally reaching the consumer.

Here's how transportation brokers use delivery appointments:

Communicate with drivers daily to report status of product and schedule delivery appointments.
Scheduled pickup and delivery appointments and maintained and develop carrier capacity.

3. Logistics

Logistics is a complete organization and implementation of a problem. Logistics are often considered in a complex business operation, as some works need detailed plannings. Logistics are also used in military action.

Here's how transportation brokers use logistics:

Selected for the Amazon/Western Logistics Project, a 24 hour operation designed to assist Amazon freight movements with selected carrier partners.
Negotiated cost of hire details with hundreds of logistics carriers daily ranging from small logistics companies to global supply chain organizations.

4. Shippers

Here's how transportation brokers use shippers:

Coordinated freight between shippers and dispatchers to ensure on-time delivery and efficient transportation.
Created and established relationships between carriers and shippers that ensured company growth.

5. Customer Accounts

Here's how transportation brokers use customer accounts:

Managed overall daily operations of customer accounts for interstate transportation company providing dispatching, brokerage, customer and accounting services.
Collected data for customer accounts to be used on a daily basis.

6. LTL

Less than truckload freight shipping also called LTL shipping is used for the transportation of goods or products that does not require a full truckload due to the smaller nature of the parcel. LTL shipments are usually arranged on pallets for smaller shipments and can range anywhere from 100 to 5,000 pounds.

Here's how transportation brokers use ltl:

Started preferred carrier program reducing number of LTL carriers from twenty to three with 50% rate reductions.
Managed relationships with outside FTL and LTL carriers to secure the best transportation rates for warehouse customer's.

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7. DOT

Here's how transportation brokers use dot:

Assisted customers in the shipment of their vehicles, including giving them a belief lesson in DOT laws about weight.
Managed and maintained DOT regulations.

8. TMS

A transport management system is a platform in logistics operations that utilizes technology to offer businesses support in planning, both incoming and outgoing movements of goods optimization, execution, accurate documentation, and making sure shipment remains compliant.

Here's how transportation brokers use tms:

Utilize TMS to actively manage on-time performance and automation objectives
Operate Transportation Management System (TMS) to route shipments, track carrier performance and troubleshoot any issues in the field.

9. AS400

Here's how transportation brokers use as400:

Used the AS400 warehouse management system to keep track of inventory, located products, and ship confirm orders.
Process drivers DOT medical examination in accordance with 49 CFR section 383.71 using AS400 as it pertains to the transportation industry.

10. Freight Carriers

Here's how transportation brokers use freight carriers:

Maintained open communications with customers regarding company policies and services and built relationships with customers and freight carriers.
Worked with hundreds of freight carriers to find clients carriers for their product at the lowest possible rates.

11. Freight Brokerage

Here's how transportation brokers use freight brokerage:

Managed marketing, sales, operations and planning for freight Brokerage Company.

12. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how transportation brokers use cold calls:

Researched new opportunities, generated leads and qualified new business through combination of cold calling and navigating the proprietary C.H.
Cultivate a strong client base by cold calling potential customers, both via phone and face to face.

13. Customer Relations

Here's how transportation brokers use customer relations:

Account ManagerCustomer Relations* Cultivate and grow existing and new portfolio of business.
Maintain and improve customer relations both internally and externally.

14. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how transportation brokers use outbound calls:

Manage inbound and outbound calls on a daily basis.
Reduced deadhead 12% by completing an average of 50 daily outbound calls.

15. Transportation Services

Here's how transportation brokers use transportation services:

Market transportation services throughout the United States.
Broker Appointed to develop, manage and provide transportation services to new customers.

5 Transportation Broker resume examples

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What skills help Transportation Brokers find jobs?

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List of transportation broker skills to add to your resume

The most important skills for a transportation broker resume and required skills for a transportation broker to have include:

Customer Service
Delivery Appointments
Logistics
Shippers
Customer Accounts
LTL
DOT
TMS

AS400
Freight Carriers
Freight Brokerage
Cold Calls
Customer Relations
Outbound Calls
Transportation Services
Owner Operators

Account Management
RFP
Delivery Schedules
Gross Profit
On-Time Delivery
Third-Party Logistics

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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