Transportation dispatcher job description

Lactalis Group, the world leader in dairy, is a family-owned business with more than 85,000 pragmatic and ambitious professionals worldwide, committed to providing healthy and delicious dairy products that bring people together every day. At Lactalis, our core values of AMBITION , ENGAGEMENT , and SIMPLICITY are at the heart of everything we do.

If you're looking for a unique experience with a company that offers strong brands, professional expertise, and a dynamic work environment that champions entrepreneurial spirit, hands-on responsibility and real opportunity for career development, we want to hear from you!

At Lactalis USA we are dedicated to building a diverse, inclusive, and authentic workplace and we know that our candidates come from many different backgrounds, cultures, and experiences. If you're excited about this role but your past experience doesn't align perfectly with every qualification in the job posting, we still encourage you to apply and share with us your STORY , your PASSION , and your EXPERTISE ! You may be just the perfect candidate for this or other roles within our company.

From your PASSION to ours

The Dispatcher is responsible for managing and coordinating all aspects of planned domestic and exporting shipment. They are expected to work collaboratively with all cross-functional staff to assure the transportation plan is achieved.

From your EXPERTISE to ours

Key responsibilities for this position include:

· Coordinate with others to ensure all functions of Transportation Operations are successfully performed to achieve the transportation plan.

· Coordinates activities with Lactalis' carriers to ensure that on-time performance is achieved.

· Become subject matter expert for all consignee within their assigned responsibilities. This includes location detail, receiving hours, general ordering patterns and other pertinent information necessary to provide an excellent level of customer service.

· Communicate on an on-going basis with customers and Customer Service on a variety of issues including appointments, service exceptions or any other areas of concern.

· Manage delivery services ensuring maximum equipment utilization by balancing order patterns, routing and customer service.

· Use judgement and has authority to negotiate financial commitments with carriers, lumpers, and regional warehouses.

· Maintain effective working relationship with carriers, ensuring proper communication and data maintenance of service, quality, and cost items between Lactalis and the carrier.

· Relies on own discretion in resolving grievances with carriers during the freight movement.

· Manage deliveries ensuring that the company obtains the most efficient routing and freight rates after comparing and evaluating possible options and making a decision after the various possibilities have been considered.

· Able to perform duties of other dispatchers within the department to provide assistance and back-up as required.

· Manages delivery exceptions related to service and over/short/damaged, while freight is in-transit or at the time of delivery. Coordinates solutions to in-transit service failures between carriers, customers, Quality, Customer Service, and Sales.

· Maintains Transportation Management System (3Gtms) with required system transactions for all dispatch areas of responsibility.

· Dispatch Operations is staffed 7 days a week and will be scheduled accordingly.

· This description reflects management's assignment of essential functions, it does not proscribe or restrict the tasks that may be assigned.

· Travel and / or extended or off work hours may be required

· To fulfill these responsibilities, tools such as a computer, phone or, and / or allowance(s) may be provided.

· Reasonable accommodations may be made to enable individuals with disabilities to perform these Essential Duties and Responsibilities.

Requirements:

From your STORY to ours

Qualified applicants will contribute the following:

Education

· High School diploma or equivalent required;

· Associates degree or higher preferred; or equivalent experience to include a minimum of five (5) years job related experience

Experience

· 2+ years experience in Transportation & Logistics preferred.

· OR 2+ years experience Warehousing and Distribution.

Specialized Knowledge

· TMS Software

· Freight tracking apps: Macropoint, FourKites, Project44, TruckerTools

· DOT Hours of Service Regulation

· US Geography

· Transportation Market Conditions

Skills / Abilities

· Strong communication abilities, written and verbal.

· Demonstrated effectiveness in maintaining good working relationships with internal and external stakeholders.

· Attention to detail and thoroughness related to work processes.

· Knowledge of computer software, specifically Microsoft Office applications.

PI192761462

PURPOSEThis position is responsible for the effective daily coordination and monitoring of delivery activities through timely and accurate dispatch duties, management of transportation requests and work assignments of transport personnel.MINIMUM ELIGIBILITY REQUIREMENTS

1-2 years of relevant experience required Strong verbal and written communications skills Excellent organizational skills and logical thinking Computer experience, preferably with TMSMust be detail oriented and highly organized Must possess excellent customer service skills and work well under pressure Ability to multi-task, meet deadlines, and work in a fast-paced environment
MAJOR RESPONSIBILITIES

Coordinate work assignments and daily schedules with drivers and other department personnel Coordinate warehouse and transportation shipping schedules Heavy interaction with stores, vendors and warehouse/manufacturing sites Review employee paperwork to ensure accuracy Record and maintain all necessary files and records Maintain a safe work area and a focus on safety to reduce the opportunity for injury to self or others

WORKING CONDITIONS (TRAVEL, HOURS, ENVIRONMENT)

This position is hourly, knowing it may include hours which exceed eight hours in a day or forty hours in a week While performing the duties of this job, the employee is frequently exposed to a warehouse environment and moving vehicles. The noise level in the work environment is typically moderate to noisy.
PHYSICAL/SENSORY REQUIREMENTSSedentary Work - Ability to exert 10 - 20 pounds of force occasionally, and/or negligible amount of force frequently to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time.Store Support Center AssociatesProvide leadership and support training on all Safety programs, processes and procedures, insuring that every associate is properly trained for their position.Follow established Safety procedures in all aspects of work assignments applicable to the position. This includes participating in all Safety related training and acquiring certifications. Each associate is responsible for Safety at the Store Support Center and when visiting other company work locations. All Safety concerns must be brought to the attention of the management of a location and/or the Store Support Center Safety Department immediately.NOTE: All duties and responsibilities listed are considered to be essential job functions and requirements, and are subject to possible modification to reasonably accommodate individuals with disabilities. Marginal functions of the position (those that are incidental to the performance of fundamental job duties) have not been included. However, the omission of specific statements of duties does not exclude them from the position if the work is similar, related or logical assignment to the position.This job description does not constitute an employment agreement between the employer and the employee, and is subject to change by the employer as the needs of the business and requirement of the job change.

Benefits & Rewards
Bonus opportunities at every level Career advancement opportunities Relocation opportunities across the country 401k with discretionary company match Employee Stock Purchase PlanReferral Bonus ProgramCorporate Discount ProgramsMedical, Dental, Vision, Life and other Insurance Plans (subject to eligibility criteria)

Equal Employment Opportunity

Floor & Decor is an equal opportunity employer and is committed to equal opportunity for all associates and applicants. F&D recruits, hires, trains, promotes, compensates and administers all personnel actions without regard to race, color, religion, sex, sex stereotyping, pregnancy (which includes pregnancy, childbirth and medical conditions related to pregnancy, childbirth or breastfeeding), gender, gender identity, gender expression, national origin, age, mental or physical disability, ancestry, medical condition, marital status, military or veteran status, citizenship status, sexual orientation, genetic information or any other status protected by applicable law.

This policy applies to all areas of employment, including recruitment, testing, screening, hiring, selection for training, upgrading, transfer, demotion, layoff, discipline, termination, compensation, benefits and all other privileges, terms and conditions of employment. This policy and the law prohibit employment discrimination against any associate or applicant on the basis of any legally protected status outlined above.

Swoop's mission is to make transportation accessible, transparent, and affordable for everyone.

Swoop is disrupting the $74B fragmented private transportation economy, which still runs on pen-and-paper and legacy tech from the '90s. The majority of transportation companies have been left behind.

Swoop built a revolutionary all-in-one SaaS platform, Moovs (moovsapp.com), for the SMBs to rapidly automate and grow their business. Swoop's award-winning managed marketplace (swoopapp.com), enables individuals and corporations to book transportation for any group size worldwide.

Swoop is backed by top investors including, Signia, South Park Commons, Uber's CPO, and the first engineers from Facebook. Swoop's CEO comes with deep industry expertise and identified this overlooked market. With this insight, Swoop is first to market and first to brand.

Come join our dynamic and collaborative team to make a real impact!

Job Description

We're hiring Swoop's Part-Time dedicated dispatcher. This person is passionate about using their detail orientation and creativity to make group mobility more seamless. In this role you will ensure that all of Swoop rides run smoothly and that to communicate with customers, operators and drivers.
The role is at the heart of Swoop's operations, as you are making sure all rides are 5-star experiences.
ResponsibilitiesYou'll be working cross-functionally and provide feedback back to the team on best practices.Monitor ride activity on computer display and assign trips to drivers Maintain lines of communication with drivers and customers Ability to support logistics through routing directions and coordinate special trip requirements with drivers and other event personnel Escalate unresolved issues to management as appropriate You'll be working directly with the leadership team at Swoop (Ex-Facebook, Google, Microsoft experience)
RequirementsYou preferably have some dispatch experience Experience in customers calls and coordinating Excellent communication skills and ability to think on your feet Willingness to call drivers and customers Enjoy working in a customer-facing role Being able to work on multiple projects at once
Personality TraitsDriven: You know you want a career in operations and this job is the first step in having a successful career Creative: Tailoring the right solution for a variety of customer requests Great Communicator: You are a clear, concise and compelling communicator. You have excellent written and oral communication and can change up your communication style depending on your audience.Coachable: You know there's always room for improvement. You seek out constructive criticism and opportunities for growth Excellent Attitude: Diligent and positive attitude, willing to go the extra mile risks while being a team player and you are resilient in the face of challenges Self-starter: You're always looking for ways to do your job better and you never wait to be told what to do
Note: This is a fully remote position, and while we are looking to grow our team in the Los Angeles area, we are open to candidates who reside anywhere in the United States.

At Swoop, we're looking for people with passion, grit, and integrity. You're encouraged to apply even if your experience doesn't precisely match the job description. Your skills and passion will stand out-and set you apart-especially if your career has taken some extraordinary twists and turns. At Swoop, we welcome diverse perspectives and people who think rigorously and aren't afraid to challenge assumptions. Join us.

Swoop, Inc. is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, national origin, ancestry, sex, gender, gender identity, pregnancy, childbirth or related medical condition, religious creed, physical disability, mental disability, age, medical condition, marital status, veteran status, sexual orientation, genetic information, or any other characteristic protected by federal, state or local law.