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Transportation dispatcher skills for your resume and career

Updated January 8, 2025
3 min read
Transportation dispatcher example skills
Below we've compiled a list of the most critical transportation dispatcher skills. We ranked the top skills for transportation dispatchers based on the percentage of resumes they appeared on. For example, 33.3% of transportation dispatcher resumes contained customer service as a skill. Continue reading to find out what skills a transportation dispatcher needs to be successful in the workplace.

15 transportation dispatcher skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how transportation dispatchers use customer service:
  • Ensured excellent and dependable logistics and customer service that exceeded all client expectation levels.
  • Provide exceptional customer service, while following all utility driver safety guidelines and procedures.

2. Patients

Here's how transportation dispatchers use patients:
  • Ensured that patients arrived to their designated areas without complications.
  • Prepared and transported patients safely between nursing units and departments.

3. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how transportation dispatchers use data entry:
  • Utilized documentation skills and data entry skills to ensure clear communication and accuracy was a priority.
  • Handled multifaceted clerical tasks (e.g., data entry, filing, records management and billing) as over-the-road dispatcher.

4. Patient Care

Patient care entails the diagnosis, recovery, and control of sickness as well as the maintenance of physical and emotional well-being through the use of healthcare providers' services. Patient care is described as services provided to patients by health practitioners or non-professionals under guidance.

Here's how transportation dispatchers use patient care:
  • Provided basic aspects of patient care, patient mobility and maintenance of equipment under direction of a defined care team.
  • Transported patient care equipment and supplies as directed by Dispatcher, Lead, or Manager.

5. Patient Transport

Here's how transportation dispatchers use patient transport:
  • Function as a liaison between Patient Transportation/EVS and other departments Exhibited excellent telephone etiquette and listening skills
  • Managed transport team while organizing patient transports within hospital.

6. CPR

Cardiopulmonary resuscitation or CPR is a medical procedure that involves chest compression to help a patient breathe. This artificial ventilation helps in keeping the brain function in place and regulates blood throughout the body. CPR is a lifesaving procedure that is used in emergencies.

Here's how transportation dispatchers use cpr:
  • Certified in Cardiopulmonary Resuscitation (CPR).
  • Certified Telecommunications Systems operator, Certified Emergency Medical Dispatcher, Certified IDACS System Operator, Certified in CPR.

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7. Two-Way Radio

Here's how transportation dispatchers use two-way radio:
  • Communicate via wireless communication devices, which may include, but is not limited to, pagers and two-way radios.
  • Communicated through two-way radio or cellular telephone with limousine and shuttle bus drivers to ensure constant status and location.

8. Inbound Calls

Here's how transportation dispatchers use inbound calls:
  • Maintain inbound calls from customers to schedule pickups and negotiate rates.
  • Answer and screen over 30 to 40 inbound calls daily.

9. GPS

GPS stands from Global Positioning System. It is a navigation system comprising of satellites that helps in determining the location, velocity, and synchronize time data for different modes of travel like air, sea, or land.

Here's how transportation dispatchers use gps:
  • Track and trace driver status via radio and GPS.
  • Track of drivers on the GPS Assisted in payroll for all driver's assistant drivers and staff members.

10. Computer Aided Dispatch

Here's how transportation dispatchers use computer aided dispatch:
  • Interacted with customers and emergency dispatchers while entering customer's vehicle description and location into computer aided dispatch system.
  • Communicate to law enforcement officers via radio and coordinate dispatch of emergency assets via Computer Aided Dispatch Systems.

11. Computer System

Here's how transportation dispatchers use computer system:
  • Answered telephones and updated computer system with information taken.
  • Input job revenue operations in computer system for all Exxon tug and barge moves.

12. Service Vehicle

Here's how transportation dispatchers use service vehicle:
  • Schedule or dispatch drivers, equipment or service vehicles to appropriate locations, according to specifications, or needs.
  • Scheduled and dispatched workers, equipment, or service vehicles to appropriate locations according to customer specifications.

13. Emergency Situations

Here's how transportation dispatchers use emergency situations:
  • Assisted medical/nursing personnel during emergency situations as directed.
  • Communicated directly with customers, providing answers to questions and responding to emergency situations rapidly by dispatching company personnel.

14. IV

Here's how transportation dispatchers use iv:
  • Collect various IV pumps from floors.

15. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how transportation dispatchers use telephone calls:
  • Answered transportation telephone calls ensuring accurate information.
  • Answered telephone calls or other requests for transportation assistance.
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List of transportation dispatcher skills to add to your resume

Transportation dispatcher skills

The most important skills for a transportation dispatcher resume and required skills for a transportation dispatcher to have include:

  • Customer Service
  • Patients
  • Data Entry
  • Patient Care
  • Patient Transport
  • CPR
  • Two-Way Radio
  • Inbound Calls
  • GPS
  • Computer Aided Dispatch
  • Computer System
  • Service Vehicle
  • Emergency Situations
  • IV
  • Telephone Calls
  • Two Way Radios
  • Ambulances
  • Transportation Services
  • Driver Logs
  • Customer Complaints
  • Transportation Operations
  • Schedule Appointments
  • Transportation Routes
  • Medical Equipment
  • Stretchers
  • Owner Operators
  • Phone Lines
  • Input Data
  • Customer Inquiries
  • Delivery Schedules
  • AS400
  • Traffic Problems
  • Equipment Locations
  • Metro
  • LTL
  • Customer Support
  • Medical Appointments
  • Restore Service
  • VIP

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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