The Service Writer acts as the liaison between the customer and Transwest when service is required. By providing one consistent source of information for the client, mechanics and shop foreman are able to perform their duties with minimal interruptions. By coordinating with the customer, obtaining information, and creating an accurate Repair Order (RO), the Service Writer is the gateway to accurate and reliable service, must have high energy and be organized.
WE OFFER A FULL BENEFITS PACKAGE FOR ELIGIBLE EMPLOYEES INCLUDING:
* Medical, Dental, and Vision Insurance
* Life (Voluntary and Employer Paid) and Disability Insurance
* 401(K) with company match beginning with your first contribution.
* HSA and/or FSA, as applicable
* Paid Time Off, Sick Time, and Company Paid Holidays
* Employee Car Discount Program
ESSENTIAL DUTIES & RESPONSIBILITIES:
* Listen to the customer description of the problems or service needed.
* Determine the type of service required and prepare a service order.
* Engage in upsells and promotions for additional equipment and services.
* Obtain customer authorization and signatures for all repairs.
* Present the repair order to Foreman for dispatch.
* Prepare and present the customer with quotes for all repairs.
* Communicate with the customer and Foreman during repairs.
* Work with the Foreman to ensure the repair is completed.
* Prepare and invoice Repair Order (RO).
* Contact the customer for pick up or delivery.
* Ensure that Secured Payment is made prior to releasing serviced vehicles.
* Keep Uptime Pro updated as needed (Freightliner Elite Support locations).
* Answer service calls.
* Additional duties as assigned.
Requirements
WORK ENVIRONMENT & PHYSICAL ABILITIES:
* Required to perform work inside and outside, in all-weather situations, at the shop division location.
* Requires frequent sitting, standing, balancing, bending, or stooping for prolonged periods of time.
* Manual dexterity, fine manipulation, and the ability to reach with hands and arms and lift up to 80 lbs.
* Must be able to operate simple to complex and heavy-duty machinery.
* Normal range of hearing and vision.
REQUIRED EDUCATION, EXPERIENCE, KNOWLEDGE & SKILLS:
* High School diploma or equivalent.
* Valid driver's license.
* Good standing MVR.
* Ability to obtain a CDL within 90 days of employment (diesel service department).
* Ability to multi-task.
* Detail oriented.
* Previous experience as a service writer or advisor required.
* Knowledge of diesel engines, gas engines, drivetrain and suspension is a plus.
* Heavy and medium duty truck industry experience is a plus.
* Excellent verbal and communication skills.
* Ability to work any shift, including nights.
* Ability to successfully complete a General Abilities Assessment and pass a post-offer background check, physical and drug screening.
JOB DETAILS:
* Shift: 1st
* Compensation Range: $26.00 - $30.00
* Bonus Eligibility: Yes
* Reports To: Service Manager
* Closing Date: Open until filled.
#TW
$26-30 hourly 5d ago
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Ramp & Customer Service Agent
Horizon Air 4.1
Wenatchee, WA jobs
Company: Horizon Air The Team:
Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places.
Role Summary:
The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions.
Key Duties:
Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
Performs aircraft grooming and security searches.
Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage.
Loads and offloads luggage and cargo with the use of conveyor belts.
At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
Performs other duties as assigned.
Day in the Life:
To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA
Job-Specific Experience, Education & Skills:
Required
Strong written and verbal communication skills.
Ability to juggle multiple tasks in a fast-paced environment.
Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
Ability to learn and operate a computerized reservation system.
Typing speed of at least 25 WPM.
Ability to consistently lift 50 pounds.
Must be able to stand for long periods of time.
Must be able to bend, stoop, squat, reach and grasp.
Ability to perform basic mathematics.
Ability to work a flexible schedule including nights, weekends and holidays.
Ability to participate in paid training that may require overnight travel.
Depending on work location, ability to obtain USPS Mail Handling Certification.
Ability to obtain airport security clearance.
Ability to communicate in English.
High school diploma or equivalent.
Minimum age of 18.
Must be authorized to work in the U.S.
Preferred:
A minimum of 1 year of customer service or community service experience.
Job-Specific Leadership Expectations:
Embody our values to own safety, do the right thing, be caring and kind, and deliver performance.
Starting Rate: USD $17.26/Hr. Total Rewards:
Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status.
Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
Comprehensive well-being programs including medical, dental and vision benefits
Generous 401k match program
Quarterly and annual bonus plans
Generous holiday and paid time off
For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits.
Airport SIDA Badge Requirements:
Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated.
Regulatory Information:
Equal Employment Opportunity Policy Statement
It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment.
We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities.
To implement this policy, we will:
(1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories;
(2) Ensure that employment decisions are based only on valid job requirements; and
(3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories.
Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA.
Government Contractor & Department of Transportation (DOT) Regulations
Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn.
FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Wenatchee, WA - Airport Featured Job: 0 A:: Y - T3 L:: #LI-B
$17.3 hourly Auto-Apply 5d ago
Customs Specialist
Worldwide Logistics Group 4.2
Lakewood, CA jobs
Worldwide Logistics Inc. is looking for an Import Customs Logistics professional or Customs Entry Writer. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success.
Responsibilities:
File Importer Security Filing (ISF)
File Customs Entry
Daily tracking and tracing of customer shipments
Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates
Accurate and complete documentation preparation
Compliance with timeliness of Customs entry and ISF Filings and other Customs regulations
Maintain thorough communication with client and overseas offices throughout shipment process
Arranging payments to vendors for services rendered
Utilizing Customs Brokerage management software for filing and document generation
Maintaining reports online or in Excel if required by the account
Working in conjunction with other staff to complete required import service
Complete accurate profit and loss analysis for each shipment
Requirements:
Strong attention to detail and accuracy
Good communication with teammates, supervisor and clients
Ability to multi-task, prioritize, and manage time effectively
Aptitude to work independently on daily tasks
Capacity to critically analyze a problem and generate possible solutions independently and cooperatively
Preferred Skills
At least 1 year at US Customs Brokerage
Experience as customs broker entry writer
Experience with Customs or ISF filings
Familiar with US imports
Familiar with Customs Requirements of Partner Government Agencies
What you'll get in return:
Competitive base salary
Medical, dental and vision insurance for employees
401K Program to help you invest into your future
Flexible vacation time to promote a healthy work-life balance
Hybrid schedule - required 3 days in office, 2 days remote (no exceptions)
$36k-57k yearly est. 4d ago
Intermodal Customer Service Rep.
W.W.Rowland Trucking Co., Inc. 3.8
Houston, TX jobs
W.W. Rowland Trucking Company, LLC has an immediate opening for an Intermodal Customer Service Representative to join our team in our Dallas, Texas location -
open to consider candidates in the
Houston metroplex
.
The position communicates with customers on service capabilities, work order input, coordination with dispatch, and provides information on shipment status for the terminal operation.
Job Responsibilities and Duties:
Provides information to customers on service capabilities and capacity availability
Enters order information directly into the computer system (Intermodal) accurately and on a timely basis (immediate as received)
Resolve service issues
Schedule appointment times as required, meeting designated delivery windows set by the customer
Communicates with customers (shippers, consignees, and third parties as required) to provide information on shipment status to communicate anticipated service issues, new pick-up and delivery times, and alternative solutions where possible
Must be available one (1) Saturday per month to provide service support as part of the weekend team (will receive alternative weekday off during that week)
Perform other duties as requested
Abilities and Skills:
Excellent organizational, interpersonal communication, and computer skills
Detail-oriented and works effectively under pressure while meeting all applicable deadlines
Must be able to work independently and productively with minimum supervision
Recognize problems, identify possible causes and resolve routine problems
Ability to establish and maintain a professional atmosphere for co-workers and customers
Qualifications:
Two (2) years of intermodal customer service preferred
Strong attention to detail and excellent local geographical knowledge
Bring energy, enthusiasm, and a positive attitude to the job
Excellent verbal/written communication skills
Computer Literate - (MS Word, Excel, and Outlook) required
Bilingual is a plus
W.W. Rowland Trucking Co., LLC is a leading transportation company based in Texas. We offer a variety of services including local, regional, and OT trucking, secure drop lots, container yard storage, repair, and custom modifications services. Our terminal in Dallas, Texas is hiring a Customer Service Representative to join the team. The Customer Service Representative communicates with customers on service capabilities, performs work order input and coordinates with the dispatch team.
$25k-32k yearly est. 4d ago
Service advisor
Toyota of Hemet 4.3
Hemet, CA jobs
Full-time Description
As a Toyota ServiceAdvisor, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities:
Customer Interaction:
Greet customers and assess their service needs.
Listen carefully to customer problems and concerns.
Set and manage expectations regarding service delivery.
Service Coordination:
Arrange appropriate service and repairs based on customer requests.
Estimate costs and completion time for repairs.
Verify insurance information.
Conduct inspections and test drives.
Additional Services:
Recommend additional services based on customer needs.
Provide detailed explanations of necessary repairs and cost estimates.
Obtain approval from customers for additional work.
Customer Satisfaction:
Ensure prompt, courteous, and effective service.
Communicate with customers about the status of their vehicle repairs.
Requirements
To become a Toyota ServiceAdvisor, you'll need a combination of qualifications and skills. Here's what you should aim for:
Education and Certification:
A high school diploma or GED is typically required.
Vocational training in automotive technology or an associate degree with a focus on service operations.
ASE certification preferred
Minimum 1 year serviceadvisor experience
Mechanical Knowledge:
Develop a thorough understanding of auto repair and maintenance.
Familiarity with Toyota systems and process
Customer Service Skills:
Strong communication skills are essential.
Be client-oriented, organized, and attentive to detail.
Prioritize customer satisfaction and effective service delivery.
Sales and Computer Proficiency:
Basic computer skills are necessary for managing service records and communicating with customers.
Salary Description $48000- $120000/year
$31k-41k yearly est. 60d+ ago
Service Writer - Spokane Valley, WA
Bruckner Truck Sales, Inc. 3.5
Spokane, WA jobs
Job DescriptionCOMPETITIVE COMPENSATION
Starting at $21.00 per hour - Depends on Experience
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.
Bruckner's is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
SUMMARY OF DUTIES:
Greet customers and initiate the write up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.
MARGINAL TASKS:
Must be willing to do other miscellaneous tasks as required by and related to the business.
SPECIAL REQUIREMENTS:
Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.
PHYSICAL REQUIREMENTS:
Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
Want to know more about our family-owned company,Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR
$21 hourly 13d ago
Service Writer - Salina, KS
Bruckner's Truck & Equipment 3.5
Salina, KS jobs
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.
Bruckner's is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
SUMMARY OF DUTIES:
Greet customers and initiate the write up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.
MARGINAL TASKS:
Must be willing to do other miscellaneous tasks as required by and related to the business.
SPECIAL REQUIREMENTS:
Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.
PHYSICAL REQUIREMENTS:
Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
Want to know more about our family-owned company, Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR
$34k-43k yearly est. 60d+ ago
Service Writer - Salina, KS
Bruckner Truck Sales, Inc. 3.5
Salina, KS jobs
Job DescriptionWHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.
Bruckner's is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
SUMMARY OF DUTIES:
Greet customers and initiate the write up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.
MARGINAL TASKS:
Must be willing to do other miscellaneous tasks as required by and related to the business.
SPECIAL REQUIREMENTS:
Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.
PHYSICAL REQUIREMENTS:
Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
Want to know more about our family-owned company,Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR
$34k-43k yearly est. 5d ago
Service Writer - Service
Selectransportation Resources LLC 4.3
Houston, TX jobs
As a Commercial Truck Dealer Service Writer, you will play a crucial role in ensuring the smooth operation of our service department. You will serve as the liaison between customers and the service team, ensuring exceptional customer service, accurate documentation, and efficient communication. This position requires excellent organizational skills, strong attention to detail, and exceptional communication abilities.
Key Responsibilities:
1. Customer Interaction:
Greet customers in a friendly and professional manner.
Listen to customers' concerns and accurately document their service needs.
Provide updates to customers regarding the status of their vehicles and any recommended services.
2. Service Documentation:
Create detailed service orders and accurately document all relevant information.
Input customer and vehicle information into the dealership's database system.
Ensure all documentation complies with dealership and manufacturer guidelines.
3. Scheduling and Coordination:
Schedule service appointments based on customer preferences and service availability.
Coordinate with the service team to ensure timely completion of repairs and maintenance.
Prioritize work orders based on urgency and customer needs.
4. Technical Knowledge:
Develop a basic understanding of commercial truck systems and components.
Communicate effectively with technicians to relay customer concerns and service requirements.
Assist customers in understanding recommended services and repairs.
5. Customer Satisfaction:
Address customer inquiries and concerns promptly and professionally.
Follow up with customers to ensure satisfaction with completed services.
Strive to exceed customer expectations through exceptional service delivery.
6. Sales Support:
Identify opportunities to upsell additional services or products to customers.
Communicate service promotions and offerings to customers.
Requirements
High school diploma or equivalent; additional education or training in automotive technology is a plus.
Previous experience in a customer service or automotive service role preferred.
Strong communication and interpersonal skills.
Excellent organizational abilities and attention to detail.
Proficiency in computer systems and database management.
Ability to work efficiently in a fast paced environment and handle multiple tasks simultaneously.
Flexibility to work weekends, nights or evenings as needed.
$32k-46k yearly est. 60d+ ago
Service Dispatcher
Crown Equipment Corporation 4.8
Kirby, TX jobs
: Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Duties
* Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
* Schedule and dispatch planned maintenance to ensure timely completion.
* Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
* May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.
Minimum Qualifications
* Less than 2 years related experience
* High school diploma or equivalent
Preferred Qualifications
* Excellent phone skills
* Good communication, organizational, math and computer skills
* Experience with Microsoft Office
* Leadership skills, technical experience and knowledge a plus
* Ability to multitask
* Familiarity with the service territory.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
Nearest Major Market: San Antonio
Job Segment: Facilities, Warehouse, Dispatcher, Outside Sales, Field Service, Operations, Manufacturing, Sales
$32k-37k yearly est. 24d ago
Service Writer - Spokane Valley, WA
Bruckner's Truck & Equipment 3.5
Spokane Valley, WA jobs
COMPETITIVE COMPENSATION
Starting at $21.00 per hour - Depends on Experience
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.
Bruckner's is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
SUMMARY OF DUTIES:
Greet customers and initiate the write up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.
MARGINAL TASKS:
Must be willing to do other miscellaneous tasks as required by and related to the business.
SPECIAL REQUIREMENTS:
Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.
PHYSICAL REQUIREMENTS:
Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
Want to know more about our family-owned company, Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR
$21 hourly 60d+ ago
BTE Body - Service Writer - Irving, TX
Bruckner's Truck & Equipment 3.5
Irving, TX jobs
WHO WE ARE
BTE Body Company is part of one of the largest family-owned medium and heavy duty truck dealerships in the United States. We currently service most states and have partner locations in most regions
BTE Body Company is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to the companies and municipalities that are the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
SUMMARY OF DUTIES:
Greet customers and initiate the write up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer.
MARGINAL TASKS:
Must be willing to do other miscellaneous tasks as required by and related to the business.
SPECIAL REQUIREMENTS:
Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner.
This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use.
PHYSICAL REQUIREMENTS:
Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
Want to know more about our family-owned company, Proud that our 1500+ employees view us as the employer of choice! BTE Body Company Website Click Here! YouTube - Come Join The Family Video YouTube - Since 1932 Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR
$31k-43k yearly est. 60d ago
Service Dispatcher
Crown Equipment Corporation 4.8
San Antonio, TX jobs
:** Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
**Job Posting External**
**Job Duties**
+ Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
+ Schedule and dispatch planned maintenance to ensure timely completion.
+ Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
+ May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.
**Minimum Qualifications**
+ Less than 2 years related experience
+ High school diploma or equivalent
**Preferred Qualifications**
+ Excellent phone skills
+ Good communication, organizational, math and computer skills
+ Experience with Microsoft Office
+ Leadership skills, technical experience and knowledge a plus
+ Ability to multitask
+ Familiarity with the service territory.
**Work Authorization:**
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
**Compensation and Benefits:**
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
$32k-37k yearly est. 56d ago
Service Dispatcher
Crown Equipment 4.8
San Antonio, TX jobs
:
Crown Equipment Corporation, one of the world's largest lift truck manufacturers, offers local support on a global scale with more than 15 manufacturing facilities worldwide and more than 500 retail locations in over 80 countries. Our global sales and service network provides our customers with a local resource for a wide variety of quality material handling equipment, fleet management solutions, warehouse products and support services to meet their needs anytime, anywhere.
Job Posting External
Job Duties
Schedule service repairs and dispatch field service technicians to customer locations for service based on location, skill level of the technicians, and facility response guidelines.
Schedule and dispatch planned maintenance to ensure timely completion.
Receive service requests from customers and coworkers. Enter information into the computer. Assist with paperwork and prepare reports.
May handle registering service vans, scheduling maintenance for the rental fleet, scheduling delivery trucks, and coordination of services with outside vendors.
Minimum Qualifications
Less than 2 years related experience
High school diploma or equivalent
Preferred Qualifications
Excellent phone skills
Good communication, organizational, math and computer skills
Experience with Microsoft Office
Leadership skills, technical experience and knowledge a plus
Ability to multitask
Familiarity with the service territory.
Work Authorization:
Crown will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas or who need sponsorship for work authorization now or in the future, are not eligible for hire.
No agency calls please.
Compensation and Benefits:
Crown offers an excellent wage and benefits package for full-time employees including Health/Dental/Vision/Prescription Drug Plan, Flexible Benefits Plan, 401K Retirement Savings Plan, Life and Disability Benefits, Paid Parental Leave, Paid Holidays, Paid Vacation, Tuition Reimbursement, and much more.
EOE Veterans/Disabilities
$32k-37k yearly est. 47d ago
Service Writer
Kenworth Sales Company 4.6
Elko, NV jobs
Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing! We have exciting career opportunities available today. We are always looking for highly motivated individuals with a passion for helping our customers build the kind of success that Kenworth knows so well.
**Due to federally mandated DOT regulations, Kenworth Sales is a drug-free workplace. Any offer of employment will be contingent on passing a pre-employment drug screening.
Service Writer Job Summary:
The primary functions of the Service Writer Position include: Collecting data from customers and vehicles and accurately entering data into the business system. Answering inbound calls. Scheduling appointments. Assisting Shop Foremen and ServiceAdvisors with daily work order processing, returning cores and locating warranty parts. Deliver excellent customer service in person, via phone and electronic communication.
Service Writer Duties and Responsibilities:
1. Personally Coordinates customer intake, collects all data and creates repair order.
2. Assists ServiceAdvisor with obtaining approvals.
3. Coordinates with Department Management, Shop Foremen and ServiceAdvisor to schedule repair appointments for customer repairs.
4. Answer inbound calls and provides basic information on customer repair status.
5. Promotes the sales of labor, parts and accessories. Maintains pertinent information on sales, specials, service coupon offers and special rates as offered by Service Department Management.
6. Maintain understanding of Service Bulletins, Campaigns, Federal Recalls and other pertinent literature.
7. Follows up with customers after repair to ensure satisfactory outcome, coordinates with ServiceAdvisor and Service Management to resolve any unhappy customer.
8. Completes satisfaction surveys with customers via phone and email.
9. Maintains a calm, professional demeanor at all times.
10. Maintains open communication with other Service Writers, ServiceAdvisors, Shop Foremen, Service Management, parts personnel and Technicians relaying all information electronically by posting in the work order notes as well as verbally and in written correspondence.
11. Attend and apply factory and formal training as required.
Service Writer Qualifications:
Determined self-starter that works well in a group or alone. Ability to read and comprehend English instructions and information. High school diploma or equivalent. Must have a working knowledge of all heavy truck repair methods. Must have the ability to identify and meet Customer needs and requirements. Must be a hard worker, responsible and a problem solver. Organizational and time management skills a must. Exceptional phone and Customer service skills required. Appearance must meet the company image and requirements.
WORKING CONDITIONS:
This position can be physically demanding. May require lifting up to 50 pounds, sometimes repeatedly. For part of the shift, s/he may work at a desk in an office setting, doing paperwork, filing, and key entry on a computer video monitor. Additionally, during the same shift, s/he will climb stairs, climb in and out of vehicles, stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees and customers. Will be exposed to noise, dust, exhaust fumes and a variety of other hazardous and non-hazardous materials. Must be able to lift up to 50 lbs. unassisted on a regular basis. Will be required to wear a Dealership uniform.
BENEFITS:
Kenworth Sales Company promotes a progressive environment with an emphasis on teamwork, customer service, training and personal development.
Stability - Company is financially strong with an established base of customers and is well-positioned for continued expansion.
History of Excellence - Work for an award-winning dealership with a reputation for unsurpassed quality and customer service.
Excellent compensation and benefits package including comprehensive Health and Dental insurance, Flexible Spending Accounts (FSAs) with FLEX Card, Group Life Insurance, Short Term & Long-Term Disability Insurance, Voluntary Life Insurance, Corporate Holidays, Paid Vacation and Personal Leave, 401(k) plan with company match, and Voluntary Supplemental Insurance plans.
Kenworth Sales Company is an Equal Opportunity and Affirmative Action Employer. All qualified applicants will receive consideration for employment without regards to race, color religion, sex, national origin, disability or protected veteran status.
$22k-30k yearly est. 33d ago
Service Dispatcher - Amarillo, TX
Bruckner's Truck & Equipment 3.5
Amarillo, TX jobs
WHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.
Bruckner's is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
JOB SUMMARY
Working with the service manager. Responsible for the safe, efficient, andprofitable operation of the Service department. Oversees the work of the technicians. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Maintain product knowledge as the Liaison between the Service Department and the customer. The dispatcher strives to assign work to technicians in a timely manner, ensuring task to be completed is complimentary to the technician's skill set, and serve as a liaison between the service office and the shop floor, closely coordinating with Shop Foreman.
ESSENTIAL DUTIES AND RESPONSIBILITES
1. Help in writing up repair orders and communicating with the drivers and owners in order to determine problems and solutions to their truck repair needs.
2. Schedules an assigns jobs ad work areas to employees according to their skills and knowledge. This should be accomplished in a manner to eliminate time lost between jobs.
3. Keep track of each customer job and be able to advise the customer as to time of completion, cost of repairs, additional repairs, etc.
4. Help in determining the parts to be replaced and follow through with the mechanics and Parts Department to be sure of parts availability.
5. Help in completing repair orders by getting the mechanics write up of the repairs, seeing that parts are billed correctly, and all needed lines are added to the ticket as it progresses. Be sure each repair is coded correctly.
6. Must be familiar with warranty of all parts of the truck and able to determine if a repair is warrantable.
7. Must be at work at least thirty minutes prior to time for the mechanics in order to analyze the work schedule.
8. Must be willing to work additional hours as the workload and business requires and perform other duties or functions as so directed by management.
9. Must help to insure safe working conditions for all employees.
EDUCATIONAL REQUIREMENTS
Minimum high school diploma required. Continuing education course in Management is also required.
WORK EXPERIENCE
Minimum of 2 years in service management or lead mechanic role.
PHYSICAL DEMANDS
Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
Want to know more about our family-owned company, Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication
$26k-32k yearly est. 60d+ ago
Service Dispatcher - Amarillo, TX
Bruckner Truck Sales, Inc. 3.5
Amarillo, TX jobs
Job DescriptionWHO WE ARE
Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members.
Bruckner's is more than just a place selling parts and working on trucks
We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it
We contribute to our local communities
We care about our people
OUR CORE VALUES
We act with Honesty and Integrity.
We value our people and communities.
We are customer focused.
We do what it takes.
WHAT WE OFFER
Competitive Compensation Plans
Paid Time Off and Holidays
Excellent health, dental and vision plans
Investments in Training & Development
Generous 401(k) and Profit-Sharing Plan
Tuition Assistance Program
Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization)
Technician Student Loan Reimbursement Program
Disability and Life Insurance
Internal Promotion Opportunities
Flexible Spending Account
Health Club Reimbursement
Family and Team Oriented Environment
Employee Referral Bonus
Engaging and Challenging Assignments
Drug free workplace
JOB SUMMARY
Working with the service manager. Responsible for the safe, efficient, andprofitable operation of the Service department. Oversees the work of the technicians. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Maintain product knowledge as the Liaison between the Service Department and the customer. The dispatcher strives to assign work to technicians in a timely manner, ensuring task to be completed is complimentary to the technician's skill set, and serve as a liaison between the service office and the shop floor, closely coordinating with Shop Foreman.
ESSENTIAL DUTIES AND RESPONSIBILITES
1. Help in writing up repair orders and communicating with the drivers and owners in order to determine problems and solutions to their truck repair needs.
2. Schedules an assigns jobs ad work areas to employees according to their skills and knowledge. This should be accomplished in a manner to eliminate time lost between jobs.
3. Keep track of each customer job and be able to advise the customer as to time of completion, cost of repairs, additional repairs, etc.
4. Help in determining the parts to be replaced and follow through with the mechanics and Parts Department to be sure of parts availability.
5. Help in completing repair orders by getting the mechanics write up of the repairs, seeing that parts are billed correctly, and all needed lines are added to the ticket as it progresses. Be sure each repair is coded correctly.
6. Must be familiar with warranty of all parts of the truck and able to determine if a repair is warrantable.
7. Must be at work at least thirty minutes prior to time for the mechanics in order to analyze the work schedule.
8. Must be willing to work additional hours as the workload and business requires and perform other duties or functions as so directed by management.
9. Must help to insure safe working conditions for all employees.
EDUCATIONAL REQUIREMENTS
Minimum high school diploma required. Continuing education course in Management is also required.
WORK EXPERIENCE
Minimum of 2 years in service management or lead mechanic role.
PHYSICAL DEMANDS
Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder.
Want to know more about our family-owned company, Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe!
Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication
$26k-32k yearly est. 16d ago
Service Dispatch
Lift Solutions Inc. 3.5
Omaha, NE jobs
We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction.
Duties/Responsibilities:
Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs.
Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service.
Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received.
Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks.
Enters special requests and customer information into the system and assists with processing paperwork for completed service.
Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs.
Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal communication skills.
Ability to execute directions accurately and with speed.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, delegating when appropriate.
Ability to operate or to quickly learn a variety of communications systems.
Proficient with Microsoft Office Suite or related software.
Valid driver's license.
Education and Experience:
High school diploma or equivalent required.
At least one year of related dispatching experience preferred.
Physical Requirements:
Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment.
Must be able to lift up to 15 pounds.
$30k-36k yearly est. Auto-Apply 60d+ ago
Service Dispatch
Lift Solutions Inc. 3.5
Omaha, NE jobs
We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction.
Duties/Responsibilities:
Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs.
Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service.
Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received.
Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks.
Enters special requests and customer information into the system and assists with processing paperwork for completed service.
Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs.
Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal communication skills.
Ability to execute directions accurately and with speed.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, delegating when appropriate.
Ability to operate or to quickly learn a variety of communications systems.
Proficient with Microsoft Office Suite or related software.
Valid driver's license.
Education and Experience:
High school diploma or equivalent required.
At least one year of related dispatching experience preferred.
Physical Requirements:
Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment.
Must be able to lift up to 15 pounds.
$30k-36k yearly est. Auto-Apply 60d+ ago
Service Dispatch
Lift Solutions Inc. 3.5
Omaha, NE jobs
Job Description
We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction.
Duties/Responsibilities:
Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs.
Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service.
Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received.
Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks.
Enters special requests and customer information into the system and assists with processing paperwork for completed service.
Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs.
Performs other duties as assigned.
Required Skills/Abilities:
Excellent verbal communication skills.
Ability to execute directions accurately and with speed.
Excellent interpersonal and customer service skills.
Excellent organizational skills and attention to detail.
Strong analytical and problem-solving skills.
Ability to prioritize tasks, delegating when appropriate.
Ability to operate or to quickly learn a variety of communications systems.
Proficient with Microsoft Office Suite or related software.
Valid driver's license.
Education and Experience:
High school diploma or equivalent required.
At least one year of related dispatching experience preferred.
Physical Requirements:
Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment.
Must be able to lift up to 15 pounds.