Service Advisor jobs at Transwest

- 928 jobs

Ramp & Customer Service Agent
Horizon Air 4.1
Eugene, OR jobs
Company: Horizon Air The Team: Our airport teams work together to move guests and their belongings from curb to cabin, creating remarkable experiences along the way. Whether customer-facing or behind the scenes, we want to hear from you if you can be welcoming to people from all walks of life, think on your feet, and manage a flexible schedule. In return, you'll receive a competitive total rewards package, professional development opportunities, and other benefits that are all designed to take you places. Role Summary: The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. Key Duties: Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment. Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing). Performs aircraft grooming and security searches. Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests). Process and secure guest luggage. Files and maintains luggage claims as necessary including damaged, delayed and pilferage. Loads and offloads luggage and cargo with the use of conveyor belts. At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction. Performs other duties as assigned. Day in the Life: To preview of a Day in the Life of a Horizon Air Customer Service Agent press play on the video above. If the above video does not work try using the following link: Day in the Life - Horizon CSA Job-Specific Experience, Education & Skills: Required Strong written and verbal communication skills. Ability to juggle multiple tasks in a fast-paced environment. Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia. Ability to learn and operate a computerized reservation system. Typing speed of at least 25 WPM. Ability to consistently lift 50 pounds. Must be able to stand for long periods of time. Must be able to bend, stoop, squat, reach and grasp. Ability to perform basic mathematics. Ability to work a flexible schedule including nights, weekends and holidays. Ability to participate in paid training that may require overnight travel. Depending on work location, ability to obtain USPS Mail Handling Certification. Ability to obtain airport security clearance. Ability to communicate in English. High school diploma or equivalent. Minimum age of 18. Must be authorized to work in the U.S. Preferred: A minimum of 1 year of customer service or community service experience. Job-Specific Leadership Expectations: Embody our values to own safety, do the right thing, be caring and kind, and deliver performance. Starting Rate: USD $16.24/Hr. Total Rewards: Alaska Airlines, Hawaiian Airlines and Horizon Air pay and benefits can vary by company, location, number of regularly scheduled hours worked, length of employment, and employment status. Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air Comprehensive well-being programs including medical, dental and vision benefits Generous 401k match program Quarterly and annual bonus plans Generous holiday and paid time off For more information about Alaska/Hawaiian/Horizon Total Rewards please visit our career site and view benefits. Airport SIDA Badge Requirements: Important notification for employees working at an airport or maintenance hangar: Employees will be required to obtain a SIDA badge provided by the airport authority and maintain good standing in order to keep their SIDA badge. Review the SIDA Badge Requirements document for a comprehensive overview. If an employee does not qualify for a SIDA badge or has their SIDA badge pulled from them, the employee will be terminated. Regulatory Information: Equal Employment Opportunity Policy Statement It is the policy of Alaska Airlines, Hawaiian Airlines and Horizon Air to comply with all applicable federal, state and local laws governing nondiscrimination in employment and to ensure equal opportunity in all terms, conditions, and benefits of employment or potential employment. We also prohibit discrimination and harassment against any employee or applicant for employment because of race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. We have established an EEO Compliance Program under Section 503 of the Rehabilitation Act of 1973 (“Section 503”) and the Vietnam Era Veteran's Readjustment Assistance Act of 1974 (“VEVRAA”). All applicants and employees are treated without regard to their race, color, religion, sex, national origin, disability or protected veteran status. In addition, we have established an audit and reporting system to allow for effective measurement of its equal employment opportunity activities. To implement this policy, we will: (1) Recruit, hire, train and promote qualified persons in all job titles, without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and any other legally protected categories; (2) Ensure that employment decisions are based only on valid job requirements; and (3) Ensure that all personnel actions and employment activities such as compensation, benefits, promotions, layoffs, return from layoff, Alaska Airlines, Hawaiian Airlines and Horizon Air sponsored programs, and tuition assistance will be administered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information and other legally protected categories. Employees and applicants for employment will not be subjected to harassment, intimidation, threats, coercion or discrimination because they have engaged or may engage in (1) filing a complaint, (2) opposing any act or practice made unlawful by, or exercising any other right protected by, any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA, or (3) assisting or participating in any investigation, compliance evaluation, hearing, or any other activity related to the administration of any Federal, State or local law requiring equal opportunity, including Section 503 and the equal opportunity provisions of VEVRAA. Government Contractor & Department of Transportation (DOT) Regulations Alaska Airlines, Hawaiian Airlines & Horizon Air are regulated by the Department of Transportation (DOT - regulations, 49 CFR part 40) and all applicants are advised that post-offer and/or pre-employment drug testing will be conducted to determine the presence of marijuana, cocaine, opioids, phencyclidine (PCP) and amphetamines or a metabolite of these drugs prior to any offer or employment or transfer into a safety-sensitive position. Failure to submit to testing or positive indications of drug use will render the applicant ineligible for employment with Alaska Airlines/Hawaiian Airlines/Horizon Air and any employment offer will be withdrawn. FLSA Status: Non-Exempt Employment Type: Part-Time Regular/Temporary: Regular Requisition Type: Frontline Location: Eugene, OR - Airport Featured Job: 0 A:: Y - T3 L:: #LI-B
$16.2 hourly 3d ago
Customs Specialist
Worldwide Logistics Group 4.2
Lakewood, CA jobs
Worldwide Logistics Inc. is looking for an Import Customs Logistics professional or Customs Entry Writer. In this position you will work within our Customs Brokerage Department to make each US import shipment or entry a success. Responsibilities: File Importer Security Filing (ISF) File Customs Entry Daily tracking and tracing of customer shipments Communicating with ocean / air carriers, truckers, warehouses for arranging shipments and follow up on shipment updates Accurate and complete documentation preparation Compliance with timeliness of Customs entry and ISF Filings and other Customs regulations Maintain thorough communication with client and overseas offices throughout shipment process Arranging payments to vendors for services rendered Utilizing Customs Brokerage management software for filing and document generation Maintaining reports online or in Excel if required by the account Working in conjunction with other staff to complete required import service Complete accurate profit and loss analysis for each shipment Requirements: Strong attention to detail and accuracy Good communication with teammates, supervisor and clients Ability to multi-task, prioritize, and manage time effectively Aptitude to work independently on daily tasks Capacity to critically analyze a problem and generate possible solutions independently and cooperatively Preferred Skills At least 1 year at US Customs Brokerage Experience as customs broker entry writer Experience with Customs or ISF filings Familiar with US imports Familiar with Customs Requirements of Partner Government Agencies What you'll get in return: Competitive base salary Medical, dental and vision insurance for employees 401K Program to help you invest into your future Flexible vacation time to promote a healthy work-life balance Hybrid schedule - required 3 days in office, 2 days remote (no exceptions)
$36k-57k yearly est. 2d ago
Transportation Representative
Cornerstone Systems 4.0
Canfield, OH jobs
Established in 1997, Cornerstone Systems has emerged as a premier transportation company in the United States. As an employee-owned and operated organization, we specialize in providing comprehensive transportation and logistics solutions nationwide. Our services include intermodal transportation, railcar consolidation, truck brokerage, container drayage, LTL, warehousing, and more. With a presence across the country and service coverage extending throughout North America, Cornerstone Systems is committed to delivering Rock Solid Transportation Solutions to our valued clients. Join us and become part of an award-winning company dedicated to delivering excellence. Job Summary: Cornerstone Systems is seeking a dedicated on-site Transportation Representative for our office located in Canfield, OH. The Surface Transportation Representative will report to the Branch Manager and will be responsible for all operational support, as well as sales initiatives and accounting tasks. The Transportation Representative will be accountable for helping build and maintain carrier and customer relationships, as well as ensuring the day to day execution of operations. The below is intended to describe the general content of and requirements for the performance of this job and is not to be construed as an exhaustive statement of essential functions, responsibilities or requirements. Responsibilities: Follow up on load statuses and assure deliveries are made. Evaluate and provide shipping instructions to the service provider. Review documents submitted by carriers to assure accuracy, detail, and completeness. Release load for billing when the load has been delivered and all information is accurate. Manage, service, and grow current customer/carrier relationships. Ensure compliance with all SOPs and daily adherence to requirements. Source carrier capacity as needed to cover customer freight. Understand market trends and seasonality of capacity. Develop carrier relationships and contacts at multiple levels (dispatch, sales, and owner). Understand the customer's shipping needs; identify service and/or cost improvement opportunities, and execute their highest priority initiatives. Negotiate rates, find pain points and provide solutions to help the customer benefit from their supply chain. Convert new carrier relationships into repeat business. Prospect new sales opportunities, establish customer and carrier relationships, negotiate rates, problem solve and close loads to build personal book of business. Prospect customers, source carriers, negotiate rates, problem solve, and manage problems. Document and manage problematic events and issues during the life of a load. Escalate issues to the proper people at the right time. Seek input to determine best course of action and implement solutions. When needed, must be willing to input shipment data in TMS and manage shipment from pickup to delivery. Create new solutions to existing partnerships by further developing customer and carrier relationships; always ask questions, listen, never be satisfied. Promote and display Cornerstone's Core Values: Integrity, Honesty, Respect, Loyalty, Never Satisfied Regular and reliable attendance expected Other work-related duties as assigned by supervisor/manager Minimum Knowledge, Abilities and Skills Required Minimum Bachelor's Degree in Business, Transportation, Logistics or related field preferred, but not required. Previous related experience preferred, but not required. Driven, enthusiastic, possess a strong sense of urgency, and highly motivated. Problem solver; critical thinker. Effective oral and written communication skills. Excellent customer service and interpersonal skills. Strong organizational skills; can see big picture while managing tiny details, ensuring deadlines are met. Demonstrated analytical skills and problem solving skills. Strong negotiating skills; able to persuade, motivate and influence others in an ethical manner. Able to work in a team environment, while also delivering independent results. Able to manage multiple projects simultaneously; prioritize, multi-task and manage time wisely. Proficient in Microsoft Office Suites Why Join Cornerstone Systems? Impactful Work: Your work directly contributes to our growth and success. Culture of Excellence: Thrive in an environment that values integrity, honesty, and continuous improvement. Career Growth: Opportunities for professional development in a company that appreciates and rewards high performance. Competitive Compensation and Employee Owned: Attractive salary, benefits, and incentives aligned with your exceptional skill set.
$32k-41k yearly est. 19h ago
Export Customer Service
Carotrans 3.7
Salt Lake City, UT jobs
Export Customer Service (Full Time Position) *This is a full time, onsite position located in greater Salt Lake City* CaroTrans is looking for enthusiastic, proactive and motivated individuals to join our ever growing team across the USA. We're in the business of global logistics, but that doesn't mean you need to have studied this or have experience in the industry. If you have a positive attitude and you're willing to learn, then one of our entry level positions could be perfect for you! We'll teach you everything you need to know about global logistics, while developing your skills in the business world. CaroTrans provides logistics solutions to a wide range of customers. We import, export, warehouse and transport wholesale goods around the country and world! This is a dynamic and fast paced industry where every day presents new challenges. What will your role be? We are looking for people who fit the CaroTrans culture, not a particular job. Your role will be in the realm of export operations and can cover a range of different tasks within this function such as: Customer service Operations Pricing From here, you have the ability to progress into roles with more responsibility based on your drive and ability. The Candidate · You are graduated with a bachelors degree - any major · You have a positive and enthusiastic attitude · You take responsibility and have a solution focused, pro-active approach · You combine attention to detail with the necessary analytical skills and required conviction · You are looking for a long term relationship in a company where you can develop and grow your career Why CaroTrans? · A 'family' culture in a stimulating, pragmatic and commercial environment · A development program with a high degree of autonomy and plenty of room for personal initiatives · A dynamic and exciting international market and organization which provides the ambitious professional with many opportunities Apply now!
$28k-36k yearly est. 2d ago
Bilingual Customer Service Associate
Bluegrace Logistics 4.1
Houston, TX jobs
Are you a problem solver with a passion for tackling the complex issues that the transportation and logistics sector often brings? Join our Managed Logistics Team and find purpose in the day-to-day practices of getting our customer's freight from point A to B. This position is On-site at a Customer Location in Houston, TX. The Customer Support Associate services our Managed Logistics customers by providing superior day-to-day support. In this role, you'll execute on the frontline service that BlueGrace provides, therefore getting finished goods to store shelves, raw materials to manufacturers, medical equipment to hospitals, and more! The CSA must work proactively with the Operations Manager to reduce or prevent reoccurring delays or service failures. The typical day to day services include booking, editing, tracking, documentation, reporting, and pickup confirmation. What does a typical day look like? Serving inbound customer requests from designated high freight spend accounts Communicating with carriers on behalf of the customers Answering phones and responding to emails Proactively tracking shipments and recommending solutions for delayed shipments Identify the best transit solution based on the specific shipment requirements Building strong relationships with customers Develop and Maintain relationships with local terminals in efforts to reduce service failures Scheduling pickups and delivery appointments Active communication with Operations Manager regarding all potential services gaps or opportunities for process improvement Following up on all unconfirmed or rejected pickup requests Maintain detailed and organized documentation of all service failures What are we seeking? Minimum of 6 months of Transportation Experience or degree in Supply Chain/Logistics Superior Customer Service skills including the ability to recognize the needs of the customer and effectively address those needs through active communication Experience working in a CRM and TMS system a perk Excellent written and verbal communication Ability to calculate percentages, formulas and use spatial reasoning Proficient in Excel
$29k-36k yearly est. 4d ago
Service Advisor
Nuss Truck & Equipment 3.4
Roseville, MN jobs
The Service Advisor is responsible for scheduling service work in the service department and for selling additional needed services to customers for both Volvo Construction Equipment (CE) and Heavy Duty Trucks. This position will work 1st shift. Responsibilities: Takes customer repair requests and provides accurate estimates in a timely manner Provides technicians repair instructions and performance expectations Completes warranty documentation as needed for accurate and timely transactions Coordinates communication with customers and ensures expectations are met Performs evaluations and work quality reviews with Technicians Ensures all parts purchases and charges are timely and accurate Responsible for ensuring regulatory requirements are fulfilled and all employees have a safe and efficient work environment while maintaining productivity Develops successful working relationships with customers and employees for long term satisfaction and dealer growth and profitability Ensures repair orders, warranty documents and financial record keeping tasks are completed timely per requirements and overall dealership objectives are met Reports all necessary information to Service Manager Attend company required training. Responsible for supervising technician work flows/activities. Qualifications Education: High school diploma or the equivalent Experience: 5+ year's heavy truck or equipment Technician experience. Experience with Volvo Construction Equipment (CE) and/or similar, Heavy Duty Mack and Volvo truck products, dealerships and corporate systems preferred. Experience in regulatory compliance related to vehicles and shop environments. Knowledge, Skills, & Abilities: Excellent communication skills Strong computer and software skills Positive attitude Professional personal appearance Strong troubleshooting skills Working Conditions/Physical Demands: Will work at a desk in the service department. Will be exposed to noise, vibration, paint, dust, exhaust fumes, and other hazardous and nonhazardous materials. Will move about the service area. This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. May be required to perform other duties as requested, directed or assigned. About Us Join Nuss Truck & Equipment-recognized as the 2017 American Truck Dealer of the Year-and take advantage of top-tier wages, matched vacation time, a generous hiring bonus, and the security of a premium benefits package. As one of the Midwest's largest providers of both on-highway and vocational trucks, along with world-class Volvo Construction Equipment-including paving products and services-Nuss proudly serves every sector of the transportation and construction industries. Our award-winning sales and service teams bring decades of experience, with many team members delivering exceptional customer care for over 25 years. With ten strategic dealership locations across the Midwest-Rochester, Mankato, St. Cloud, Roseville, Burnsville, Duluth, East Bethel, Monticello (MN), Eau Claire (WI), and Sikeston (MO)-Nuss continues to grow and lead with integrity, service, and expertise. Other DetailsThe above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities and requirements. Nuss Truck & Equipment is an equal opportunity/affirmative action employer and we welcome applications from all backgrounds regardless of race, color, religion, sex, national origin, ancestry, age, marital status, sexual orientation, gender identity, veteran status, disability, or any other classification protected by law.
$34k-42k yearly est. 8d ago
Service Advisor
Cornhusker International Trucks 3.6
Omaha, NE jobs
As the season is changing, so is Cornhusker International Trucks, Inc. Our Omaha Service department is adding a Wednesday thru Saturday shift to best meet the needs of our customers! If you are currently working as a diesel, or automotive technician with several years of diagnostic and repair experience and you're looking for the next step in your career along with an extended weekend! We have a great career opportunity available for you to become our next Full-time Service Advisor! This is a great opportunity for those of you in the industry ready to make a shift! Don't fall into the same ole rut! Your next career is waiting for you just a click away! Your Move! Apply Today! Day Shift: Wednesday thru Saturday 7:00 am - 5:30 pm Salary: $50,000 - $75,000 Benefits of a Service Advisor: Hiring Bonus Annual Shop Bonus Program Three Day Weekend! Training & Assigned Mentors Comfortable Work Environment Boot & Safety eyeglass allowance Comprehensive benefits and more! The following skills are needed to perform the duties of a Service Advisor: Greets customers and listens to complaints on their vehicle to obtain a write up Reports accurate information regarding vehicle concerns Communicates information and assigns repair orders (RO) to the trained technician who can complete the repairs Writes estimates for repairs with the assistance of the parts department and Service Manager Acquires customer approval for needed repairs and answers customer questions regarding their vehicle Handles any issues that arise in the shop in a timely manner Ability to follow service department process and procedures Qualifications: Demonstrates good communication and customer skills Demonstrates professionalism in the workplace Demonstrates time management skills to keep up in a fast-paced environment Previous service advisor or service/automotive technician experience (4-5 years) required! CDK experience preferred but not required Must pass a drug test, physical & background check Cornhusker International Trucks, Inc. is an equal opportunity employer!
$50k-75k yearly Auto-Apply 60d+ ago
Service Advisor
Vtc 3.9
Santa Barbara, CA jobs
We are looking for an energetic and. hard working Service Advisor to join our team! Toyota of Santa Barbara is a fast paced, rewarding dealership with huge growth potential. We are seeking the right people to grow with us and develop their careers. The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They may also set up loaner cars and verify insurance before maintenance is scheduled. Compensation and Benefits: Competitive Pay Flexible Working Hours Health Insurance PTO & Sick Leave 401(K) Compensation: $ - $ Responsibilities: Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and update customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers Requirements: Proven record of achieving exceptional customer satisfaction Past experience as a service advisor, assistant lane manager or service consultant Very energetic personality A desire for a long-term career with a growing organization Personal and professional integrity Computer skills and willingness to learn new programs Toyota of Santa Barbara is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.
$31k-43k yearly est. Auto-Apply 60d+ ago
Service advisor
Toyota of Hemet 4.3
Hemet, CA jobs
Full-time Description As a Toyota Service Advisor, your role involves being the primary point of contact for all automotive service and repair matters. Here are the key responsibilities: Customer Interaction: Greet customers and assess their service needs. Listen carefully to customer problems and concerns. Set and manage expectations regarding service delivery. Service Coordination: Arrange appropriate service and repairs based on customer requests. Estimate costs and completion time for repairs. Verify insurance information. Conduct inspections and test drives. Additional Services: Recommend additional services based on customer needs. Provide detailed explanations of necessary repairs and cost estimates. Obtain approval from customers for additional work. Customer Satisfaction: Ensure prompt, courteous, and effective service. Communicate with customers about the status of their vehicle repairs. Requirements To become a Toyota Service Advisor, you'll need a combination of qualifications and skills. Here's what you should aim for: Education and Certification: A high school diploma or GED is typically required. Vocational training in automotive technology or an associate degree with a focus on service operations. ASE certification preferred Minimum 1 year service advisor experience Mechanical Knowledge: Develop a thorough understanding of auto repair and maintenance. Familiarity with Toyota systems and process Customer Service Skills: Strong communication skills are essential. Be client-oriented, organized, and attentive to detail. Prioritize customer satisfaction and effective service delivery. Sales and Computer Proficiency: Basic computer skills are necessary for managing service records and communicating with customers. Salary Description $48000- $120000/year
$31k-41k yearly est. 60d+ ago
Service Advisor
Toyota of Hollywood 4.3
Irving, TX jobs
Benefits include... Full-time employees are offered Medical, Vision & Dental 401K retirement and saving plans are offered to employees after working at the dealership for 6 months or more Paid Vacation time, selected holiday pay, sick leave You will… Greet customers promptly Obtain customer and vehicle information Clearly report all vehicle symptoms as described by the customer Determine and recommend needed maintenance base on age, mileage and history of vehicle Prepare a complete and accurate estimate of cost for labor and parts Establish follow up time Monitor the progress of each vehicle throughout the day, and updating customers frequently Verify that the final invoice reconciles with the work performed on the repair order Explain all completed work and charges to customers You have… Proven record of achieving exceptional Customer Satisfaction Past experience as a Service Advisor, Assistant Lane Manager or Service Consultant is a must Above average energy level A desire for a long term career with a growing organization Personal and professional integrity ADP computer experience a plus
$34k-45k yearly est. Auto-Apply 60d+ ago
Service Writer - Spokane Valley, WA
Bruckner Truck Sales, Inc. 3.5
Spokane, WA jobs
Job DescriptionCOMPETITIVE COMPENSATION Starting at $21.00 per hour - Depends on Experience WHO WE ARE Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members. Bruckner's is more than just a place selling parts and working on trucks We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it We contribute to our local communities We care about our people OUR CORE VALUES We act with Honesty and Integrity. We value our people and communities. We are customer focused. We do what it takes. WHAT WE OFFER Competitive Compensation Plans Paid Time Off and Holidays Excellent health, dental and vision plans Investments in Training & Development Generous 401(k) and Profit-Sharing Plan Tuition Assistance Program Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization) Technician Student Loan Reimbursement Program Disability and Life Insurance Internal Promotion Opportunities Flexible Spending Account Health Club Reimbursement Family and Team Oriented Environment Employee Referral Bonus Engaging and Challenging Assignments Drug free workplace SUMMARY OF DUTIES: Greet customers and initiate the write up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer. MARGINAL TASKS: Must be willing to do other miscellaneous tasks as required by and related to the business. SPECIAL REQUIREMENTS: Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner. This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use. PHYSICAL REQUIREMENTS: Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder. Want to know more about our family-owned company,Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe! Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR
$21 hourly 17d ago
Service Writer - Salina, KS
Bruckner Truck Sales, Inc. 3.5
Salina, KS jobs
Job DescriptionWHO WE ARE Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members. Bruckner's is more than just a place selling parts and working on trucks We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it We contribute to our local communities We care about our people OUR CORE VALUES We act with Honesty and Integrity. We value our people and communities. We are customer focused. We do what it takes. WHAT WE OFFER Competitive Compensation Plans Paid Time Off and Holidays Excellent health, dental and vision plans Investments in Training & Development Generous 401(k) and Profit-Sharing Plan Tuition Assistance Program Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization) Technician Student Loan Reimbursement Program Disability and Life Insurance Internal Promotion Opportunities Flexible Spending Account Health Club Reimbursement Family and Team Oriented Environment Employee Referral Bonus Engaging and Challenging Assignments Drug free workplace SUMMARY OF DUTIES: Greet customers and initiate the write up process. Determine the customer's needs and convey this information onto the repair order. Must be able to communicate well in order to document enough information to properly diagnose the vehicle. Responsible for providing supporting documents to determine warranty coverage and open campaigns. Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Answer incoming service phone calls. Maintain product knowledge as the Liaison between the Service Department and the customer. MARGINAL TASKS: Must be willing to do other miscellaneous tasks as required by and related to the business. SPECIAL REQUIREMENTS: Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner. This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use. PHYSICAL REQUIREMENTS: Must be able to pass physical, including drug test. Must maintain a professional appearance. Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder. Want to know more about our family-owned company,Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe! Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication #ZR
$34k-43k yearly est. 8d ago
Service Writer - Service
Selectransportation Resources LLC 4.3
Houston, TX jobs
As a Commercial Truck Dealer Service Writer, you will play a crucial role in ensuring the smooth operation of our service department. You will serve as the liaison between customers and the service team, ensuring exceptional customer service, accurate documentation, and efficient communication. This position requires excellent organizational skills, strong attention to detail, and exceptional communication abilities. Key Responsibilities: 1. Customer Interaction: Greet customers in a friendly and professional manner. Listen to customers' concerns and accurately document their service needs. Provide updates to customers regarding the status of their vehicles and any recommended services. 2. Service Documentation: Create detailed service orders and accurately document all relevant information. Input customer and vehicle information into the dealership's database system. Ensure all documentation complies with dealership and manufacturer guidelines. 3. Scheduling and Coordination: Schedule service appointments based on customer preferences and service availability. Coordinate with the service team to ensure timely completion of repairs and maintenance. Prioritize work orders based on urgency and customer needs. 4. Technical Knowledge: Develop a basic understanding of commercial truck systems and components. Communicate effectively with technicians to relay customer concerns and service requirements. Assist customers in understanding recommended services and repairs. 5. Customer Satisfaction: Address customer inquiries and concerns promptly and professionally. Follow up with customers to ensure satisfaction with completed services. Strive to exceed customer expectations through exceptional service delivery. 6. Sales Support: Identify opportunities to upsell additional services or products to customers. Communicate service promotions and offerings to customers. Requirements High school diploma or equivalent; additional education or training in automotive technology is a plus. Previous experience in a customer service or automotive service role preferred. Strong communication and interpersonal skills. Excellent organizational abilities and attention to detail. Proficiency in computer systems and database management. Ability to work efficiently in a fast paced environment and handle multiple tasks simultaneously. Flexibility to work weekends, nights or evenings as needed.
$32k-46k yearly est. 60d+ ago
2nd Shift Service Writer
Decisiv 4.1
Springfield, MO jobs
The Larson Group Peterbilt is looking for an experienced Service Writer to join our dynamic team. The potential candidate will greet and consult service customers about their problems. This person will assist in the coordination and communications of the service department as well as perform a variety of tasks with the warranty department. What We Offer: Paid Time Off Paid Holidays Medical, Dental and Basic Life 401K with employer contribution Bi-weekly Pay Schedule Opportunity for advancement and Career Development Responsibilities: Open and close work orders providing as much information as possible. Record, adjust and report mechanics time for work orders and payroll. Help cover phone calls for the Service Department. Try to resolve customer complaints. Schedule appointments. Supervise and assist technicians with the diagnosis and repairs of their jobs. Assist with warranty repair paper flow. Check in new trucks delivered to the shop and complete the proper forms. Consult with the parts department on special order parts and sublet repairs. Instruct the following shift's service writer on any special instructions and appointments. Keep Service Manager informed of all customer complaints and technician problems. Perform other duties as assigned. Qualifications: Should possess a High School Diploma. A College degree or a certificate from a trade school is preferred, but not required. Experience in dealership service shop environment is strongly preferred but not required. *Please note this is a safety-sensitive position The Larson Group Peterbilt is an Equal Opportunity Employer that prohibits discrimination or harassment of any type. All qualified applicants are considered for employment without regard to race, color, national origin, age, sex, sexual orientation, gender, gender identity or expression, disability status, protected veteran status, or any other characteristic protected by law. We encourage individuals from all backgrounds to apply for our open positions, as we believe that a diverse workforce enhances our ability to serve our customers and community. Applicants who require an accommodation to participate in the job application or hiring process should contact ************************.
$27k-35k yearly est. 14h ago
Service Writer
Eti Global 4.0
Cincinnati, OH jobs
←Back to all jobs at ETI GLOBAL Service Writer ETI GLOBAL is an EEO Employer - M/F/Disability/Protected Veteran Status Service Writer ETI Inc. - Sharonville, Ohio Excellence. Teamwork. Integrity. ETI Inc. is a leading independent dealer specializing in heavy equipment and parts. We are seeking a highly motivated and customer-focused Service Writer to join our growing team. This role offers an excellent opportunity to develop professionally within a dynamic and supportive environment. If you're looking to advance your career with a company that values enthusiasm, collaboration, and integrity, we encourage you to apply. What We Offer: Comprehensive Medical, Dental, and Vision Insurance Life, Accident, and Critical Illness Coverage 401(k) Retirement Plan Paid Vacation, Holidays, and Sick Leave Opportunities for Overtime and Career Advancement Position Overview: The Service Writer plays a key role in ensuring smooth operations within our service department. This individual will be responsible for coordinating service workflow, managing customer interactions, and supporting technicians to deliver exceptional service. The ideal candidate is organized, proactive, and excels in both verbal and written communication. Key Responsibilities: Provide outstanding customer service and support Prepare accurate service estimates and coordinate job scheduling Manage inventory and ensure timely delivery of parts and equipment Maintain quality control standards throughout the service process Collaborate with technicians and other departments to ensure efficient workflow Monitor and manage service documentation and records Qualifications: Previous experience in customer service required Supervisory or management experience preferred 1-2 years of experience in the automotive or heavy machinery industry Strong communication and interpersonal skills Proficiency with computer systems and software Experience in scheduling or workflow management Ability to lift heavy machinery parts as needed Team-oriented mindset with a willingness to learn and grow Work Schedule: Monday-Friday, 8:00 AM - 5:00 PM Occasional Saturdays based on workload Frequent opportunities for overtime How to Apply: Please submit your resume along with references and relevant experience. We are seeking a driven individual who is eager to contribute to our team and help us continue delivering excellence. Please visit our careers page to see more job opportunities.
$29k-37k yearly est. 60d+ ago
Service Dispatcher - Amarillo, TX
Bruckner Truck Sales, Inc. 3.5
Amarillo, TX jobs
Job DescriptionWHO WE ARE Bruckner Truck & Equipment is one of the largest family-owned semi truck dealerships in the United States. We currently operate in 40+ locations across 12 states, and we have over 1,500 team members. Bruckner's is more than just a place selling parts and working on trucks We are an essential business delivering solutions to transportation providers - the backbone of everyday life as we know it We contribute to our local communities We care about our people OUR CORE VALUES We act with Honesty and Integrity. We value our people and communities. We are customer focused. We do what it takes. WHAT WE OFFER Competitive Compensation Plans Paid Time Off and Holidays Excellent health, dental and vision plans Investments in Training & Development Generous 401(k) and Profit-Sharing Plan Tuition Assistance Program Employee Stock Ownership (every employee earns shares and has ownership interest in the Bruckner's organization) Technician Student Loan Reimbursement Program Disability and Life Insurance Internal Promotion Opportunities Flexible Spending Account Health Club Reimbursement Family and Team Oriented Environment Employee Referral Bonus Engaging and Challenging Assignments Drug free workplace JOB SUMMARY Working with the service manager. Responsible for the safe, efficient, andprofitable operation of the Service department. Oversees the work of the technicians. Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters. Assist with closing other repair orders as needed. Maintain product knowledge as the Liaison between the Service Department and the customer. The dispatcher strives to assign work to technicians in a timely manner, ensuring task to be completed is complimentary to the technician's skill set, and serve as a liaison between the service office and the shop floor, closely coordinating with Shop Foreman. ESSENTIAL DUTIES AND RESPONSIBILITES 1. Help in writing up repair orders and communicating with the drivers and owners in order to determine problems and solutions to their truck repair needs. 2. Schedules an assigns jobs ad work areas to employees according to their skills and knowledge. This should be accomplished in a manner to eliminate time lost between jobs. 3. Keep track of each customer job and be able to advise the customer as to time of completion, cost of repairs, additional repairs, etc. 4. Help in determining the parts to be replaced and follow through with the mechanics and Parts Department to be sure of parts availability. 5. Help in completing repair orders by getting the mechanics write up of the repairs, seeing that parts are billed correctly, and all needed lines are added to the ticket as it progresses. Be sure each repair is coded correctly. 6. Must be familiar with warranty of all parts of the truck and able to determine if a repair is warrantable. 7. Must be at work at least thirty minutes prior to time for the mechanics in order to analyze the work schedule. 8. Must be willing to work additional hours as the workload and business requires and perform other duties or functions as so directed by management. 9. Must help to insure safe working conditions for all employees. EDUCATIONAL REQUIREMENTS Minimum high school diploma required. Continuing education course in Management is also required. WORK EXPERIENCE Minimum of 2 years in service management or lead mechanic role. PHYSICAL DEMANDS Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder. Want to know more about our family-owned company, Proud that our 1500+ employees view us as the employer of choice! YouTube- Service Department Video YouTube - Come Join The Family -Video YouTube - Since 1932 -Video Don't forget to Like and Subscribe! Keywords: Diesel OR Trucking OR Dealership OR ADP OR Mack OR Volvo OR Caterpillar OR Allison OR Cummins OR Dealer OR Heavy Equipment OR Trailer OR Truck Sales OR Deal Sheet OR Class A OR CDK OR Frame Shop OR Foreman OR Leasing OR Service OR Warranty OR Parts OR Office OR Semi Truck OR Mechanic OR Google Jobs OR Career OR B2B Outside Sales OR Sales Representative OR Commercial Sales, OR Fabrication
$26k-32k yearly est. 20d ago
Service Dispatch
Lift Solutions Inc. 3.5
Omaha, NE jobs
Job Description We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction. Duties/Responsibilities: Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs. Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service. Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received. Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks. Enters special requests and customer information into the system and assists with processing paperwork for completed service. Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal communication skills. Ability to execute directions accurately and with speed. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks, delegating when appropriate. Ability to operate or to quickly learn a variety of communications systems. Proficient with Microsoft Office Suite or related software. Valid driver's license. Education and Experience: High school diploma or equivalent required. At least one year of related dispatching experience preferred. Physical Requirements: Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment. Must be able to lift up to 15 pounds.
$30k-36k yearly est. 20d ago
Service Dispatch
Lift Solutions Inc. 3.5
Omaha, NE jobs
We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction. Duties/Responsibilities: Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs. Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service. Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received. Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks. Enters special requests and customer information into the system and assists with processing paperwork for completed service. Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal communication skills. Ability to execute directions accurately and with speed. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks, delegating when appropriate. Ability to operate or to quickly learn a variety of communications systems. Proficient with Microsoft Office Suite or related software. Valid driver's license. Education and Experience: High school diploma or equivalent required. At least one year of related dispatching experience preferred. Physical Requirements: Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment. Must be able to lift up to 15 pounds.
$30k-36k yearly est. Auto-Apply 60d+ ago
Service Dispatch
Lift Solutions Inc. 3.5
Omaha, NE jobs
We are seeking a detail-oriented and highly organized Service Dispatcher/Administrator to join our team. This role is responsible for coordinating field service operations by assigning work orders, communicating instructions, and managing technician schedules through our dispatch system. The ideal candidate will ensure timely service delivery, maintain accurate records, and support both field staff and internal teams to optimize workflow and customer satisfaction. Duties/Responsibilities: Communicates effectively with customers, technicians, salespersons, and other company personnel on the status of repairs. Manages/reviews work in progress daily and ensures timely completion of all planned maintenance service. Schedules, dispatches, and deploys staff, vehicles, and/or units based on communications/PMs received. Adeptly uses multi-line telephone system, mobile phones, GPS systems, and other communications methods and networks. Enters special requests and customer information into the system and assists with processing paperwork for completed service. Assists in processing service quotes, communicating quote information to customers, and responsible for following up with customer to schedule quoted repairs. Performs other duties as assigned. Required Skills/Abilities: Excellent verbal communication skills. Ability to execute directions accurately and with speed. Excellent interpersonal and customer service skills. Excellent organizational skills and attention to detail. Strong analytical and problem-solving skills. Ability to prioritize tasks, delegating when appropriate. Ability to operate or to quickly learn a variety of communications systems. Proficient with Microsoft Office Suite or related software. Valid driver's license. Education and Experience: High school diploma or equivalent required. At least one year of related dispatching experience preferred. Physical Requirements: Prolonged periods of sitting at a desk, working on a computer, and working with dispatching equipment. Must be able to lift up to 15 pounds.
$30k-36k yearly est. Auto-Apply 60d+ ago
Service Writer
Stevens Transport 4.6
Dallas, TX jobs
JOB SUMMARY: Being the 'in-between' with drivers and our technicians, it is vital to communicate accurately and timely. The Service Writers serve as that primary point of contact regarding all service and repairs, including the preparation of work orders. This is a highly physical, customer-facing service role requiring a mechanical aptitude and professional communication skills. JOB DESCRIPTION: Key Responsibilities * Greeting drivers on the yard in a timely, friendly manner * Advising drivers of the required and recommended maintenance for their vehicle * Generating and maintaining all work orders and repair orders in the service database * Entering and prioritizing work orders for techs, including planning and scheduling their duties with foremen * Monitoring daily open repair orders and update drivers on any changes in agreed service or time of completion * Tagging parts and vendor authorization numbers for invoice preparation * Checking with OEMs for warranty eligibility and running recalls on every vehicle that arrives * Scanning documents into database * Following all safety rules and regulations in performance of work duties QUALIFICATIONS: Minimum Qualifications * Must have working knowledge of all heavy truck and trailer repair methods, including a background in diesel engines * Basic computer skills + proficiency in Microsoft Excel * Ability to read, write and speak English * Ability to operate a computer-based tracking system and diagnostic software * Valid driver's license is required Preferred Qualifications * Ability to train other employees as necessary * Reefer experience SKILLS AND ABILITIES: * Organization * Attention to detail * MS365 * Strong Communication-Written & Verbal * Follow up * Heavy Duty Truck Repair Methods * Trailer Repair Methods * Warranty Tracking PHYSICAL DEMANDS: Work Experience: 2+ years of experience Workshift: Day Shift (United States of America) Education: In compliance with Federal and State equal employment opportunity laws, qualified candidates are considered for all positions without regard to race, color, religion, sex, national origin, age, marital status, veteran status, non-job-related disability, or any other protected group status.
$32k-57k yearly est. Auto-Apply 9d ago