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Travel agency manager skills for your resume and career

Updated January 8, 2025

2 min read

Quoted expert

Diane Petras

Below we've compiled a list of the most critical travel agency manager skills. We ranked the top skills for travel agency managers based on the percentage of resumes they appeared on. For example, 24.2% of travel agency manager resumes contained reservations as a skill. Continue reading to find out what skills a travel agency manager needs to be successful in the workplace.

15 travel agency manager skills for your resume and career

1. Reservations

Here's how travel agency managers use reservations:

Handled Group, International, and Corporate reservations.
Perform quality control checks of contracted company responsible for commercial airline reservations to ensure the Government receives contracted carrier pricing.

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how travel agency managers use customer service:

Directed customer service, agent productivity, profitability, and operating procedures.
Deliver world class customer service and build customer satisfaction Provide effective and timely resolution of a range of customer inquiries.

3. Travel Industry

Here's how travel agency managers use travel industry:

Maintained many solid vendor relationships within the travel industry such as hotels, airlines, car rental agencies and tour companies.
Increased market share and yield through specialized knowledge of travel industry.

4. Airline Tickets

An airline ticket is an electronic record or a document, that is issued by an airline or a travel agency at the time of booking. It is a confirmation of entitlement of a seat to an individual on a flight/ aircraft.

Here's how travel agency managers use airline tickets:

Retail sales of airline tickets, travel products, and tour packages.
Assisted with the weekly sales report, issued airline tickets, and handled outgoing and incoming prepaid ticket advices.

5. Virtuoso

Here's how travel agency managers use virtuoso:

Increased business with consortia such as Virtuoso and Signature as their primary point of contact.

6. Travel Products

Here's how travel agency managers use travel products:

Promoted and marketed the business and sold travel products and tour packages.
Recognized for providing efficient, professional travel products.

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7. International Travel

Here's how travel agency managers use international travel:

Created domestic and international travel programs while supervising the marketing and budget departments.
Translated requisition forms for international travel.

8. Corporate Travel Policies

Here's how travel agency managers use corporate travel policies:

Maintained corporate travel policies per individual account.
Booked clients within their individual corporate travel policies and budget restrictions to maximize savings to client company and traveler budgets.

9. Travel Agencies

Here's how travel agency managers use travel agencies:

Managed all aspects of firm's relationships with travel agencies including blocking space for groups, commission structures and bonuses.
Executed promotional and incentive programs with key travel agencies to build Avis brand loyalty.

10. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how travel agency managers use hotel reservations:

Use computerized reservation system to process payments, book transportation and hotel reservations and print required documentation for customer.
Developed itineraries, ticketing, applying for visas and comprehensive land arrangement involving transportation and hotel reservations.

11. Manage Bookings

Here's how travel agency managers use manage bookings:

Liaised with travel partners, including airlines and hotels to manage bookings and schedules.

12. Leisure Travel

Here's how travel agency managers use leisure travel:

Assembled leisure travel packages for clients including airline reservations, hotel/resort accommodations and corresponding destination daily activities.
Handled corporate and leisure travel arrangements, including organization of corporate meetings and events.

13. Car Rentals

Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.

Here's how travel agency managers use car rentals:

Travel agent for hotel booking, car rental, flights, all tickets
Fulfilled clientele travel related requests in airline ticketing arrangements for local and international vacation packages, hotel accommodations and car rentals.

14. Financial Considerations

Here's how travel agency managers use financial considerations:

Communicated with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
Confirmed and discussed customer destinations, mode of transportation, travel dates, financial considerations and accommodation needs.

15. Human Resources

Human resources is a set of people in a business or a corporation that are designated to locate, interview, and recruit new employees into the company. They are also responsible to maintain the integrity of the employees and help them sort their problems out. They try to introduce and manage employee-benefit programs.

Here's how travel agency managers use human resources:

Allocated human resources to ensure optimum personnel assignments.
Led the organization, directing business and administrative functions in the Human Resources Department.

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What skills help Travel Agency Managers find jobs?

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What type of skills will young travel agency managers need?

Diane Petras

CTIE, president, The Travel Institute

The good news for young graduates considering their career options is that anyone can become a travel agent. That said, the foundation for being a successful travel professional and trusted advisor is a combination of soft and hard skills. It's a combination of knowing market specifics and how to access and secure the best value for your travelers while also understanding personal needs, communicating value, being ethical, and building trusting relationships, all while taking the client through the decision process and finalizing the sale.

Do you want to know more?

List of travel agency manager skills to add to your resume

The most important skills for a travel agency manager resume and required skills for a travel agency manager to have include:

Reservations
Customer Service
Travel Industry
Airline Tickets
Virtuoso

Travel Products
International Travel
Corporate Travel Policies
Travel Agencies
Hotel Reservations

Manage Bookings
Leisure Travel
Car Rentals
Financial Considerations
Human Resources

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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