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Become A Travel Agent

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Working As A Travel Agent

  • Performing for or Working Directly with the Public
  • Getting Information
  • Interacting With Computers
  • Selling or Influencing Others
  • Communicating with Persons Outside Organization
  • Deal with People

  • Mostly Sitting

  • $44,170

    Average Salary

What Does A Travel Agent Do

Travel agents sell transportation, lodging, and admission to entertainment activities to individuals and groups planning trips. They offer advice on destinations, plan trip itineraries, and make travel arrangements for clients. 

Duties

Travel agents typically do the following:

  • Arrange travel for business and vacation customers
  • Determine customers’ needs and preferences, such as schedules and costs
  • Plan and arrange tour packages, excursions, and day trips
  • Find fare and schedule information
  • Calculate total travel costs
  • Book reservations for travel, hotels, rental cars, and special events, such as tours and excursions
  • Describe trips to clients and give details on required documents, such as passports and visas
  • Give advice about local weather conditions, customs, and attractions
  • Make alternative booking arrangements if changes arise before or during the trip

Travel agents sort through vast amounts of information to find the best possible trip arrangements for travelers. In addition, resorts and specialty groups use travel agents to promote vacation packages to their clients.

Travel agents also may visit destinations to get firsthand experience so that they can make recommendations to clients or colleagues. They may visit hotels, resorts, and restaurants to evaluate the comfort, cleanliness, and quality of the establishment. However, most of their time is spent talking with clients, promoting tours, and contacting airlines and hotels to make travel accommodations. Travel agents use a reservation system called a Global Distribution System (GDS) to access travel information and make reservations with travel suppliers such as airlines or hotels.

The following are examples of types of travel agents:

Leisure travel agents sell vacation packages to the general public. They are responsible for arranging trip itineraries based on clients’ interests and budget. Leisure travel agents increasingly are focusing on a specific type of travel, such as adventure tours. Some may cater to a specific group of people, such as senior citizens or single people.

Corporate travel agents primarily make travel arrangements for businesses. They book travel accommodations for an organization’s employees who are traveling to conduct business or attend conferences.

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How To Become A Travel Agent

A high school diploma typically is required for someone to become a travel agent. However, many employers prefer additional formal training. Good communication and computer skills are essential.

Education

Employers may prefer candidates who have taken classes related to the travel industry. Many community colleges, vocational schools, and industry associations offer technical training or continuing education classes in professional travel planning. Classes usually focus on reservations systems, marketing, and regulations regarding international travel. In addition, a few colleges offer degrees in travel and tourism.

Training

Employers in the travel industry always give some on-the-job training on the computer systems that are used in the industry. For example, a travel agent could be trained to work with a reservation system used by several airlines.

Licenses, Certifications, and Registrations

A good way to demonstrate competence for high school graduates with limited experience is to take the Travel Agent Proficiency (TAP) test. The test has no eligibility requirements and is administered by The Travel Institute.

The Travel Institute also provides training and professional certification opportunities for experienced travel agents. Different levels of certification are offered, depending on a travel agent’s experience. Travel agents with limited experience can become a Certified Travel Associate (CTA) after completing a series of classes and exams. For those with at least 5 years of experience, the more highly advanced Certified Travel Counselor (CTC) certification can be achieved. Both the CTA and CTC require continuing education each year to maintain certification.

The International Air Transport Association (IATA) offers the Travel and Tourism Professional (TTP) designation, which requires varying degrees of experience depending on the achieved education level. The designation remains valid for 2 years and requires continuing education credits. 

The Cruise Lines International Association (CLIA) offers three levels of certification: Accredited (ACC), Master (MCC), and Elite Cruise Counselor (ECC). Each level requires a certain amount of training and product knowledge.

Some states require agents to have a business license to sell travel services. Requirements among states vary greatly. Contact individual state licensing agencies for more information.

Other Experience

Some agencies prefer travel agents with firsthand experience visiting a country. These agencies especially prefer travel agents who specialize in specific destinations or particular types of travelers, such as groups with a special interest or corporate travelers.

Important Qualities

Adventurousness. Travel agencies that specialize in exotic destinations or particular types of travel, such as adventure travel or ecotourism, may prefer to hire travel agents who share these interests.

Communication skills. Travel agents must listen to customers, understand their travel needs, and offer appropriate travel advice and information.

Customer-service skills. When customers need to make last-minute changes in their travel arrangements, travel agents must be able to respond to questions and complaints in a friendly and professional manner.

Detail oriented. Travel agents must pay attention to details in order to ensure that the reservations they make match travelers’ needs. They must make reservations at the correct dates, times, and locations to meet travelers’ schedules. 

Organizational skills. Travel agents often work on itineraries for many customers at once. Keeping client information in order and ensuring that bills and receipts are processed in a timely manner is essential.

Sales skills. Travel agents must be able to persuade clients to buy transportation, lodging, or tours. Sometimes they might need to persuade tour operators, airline staff, or others to take care of their clients’ special needs. Earnings for many travel agents depend on commissions and service fees.

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Travel Agent jobs

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Travel Agent Demographics

Gender

  • Female

    77.7%
  • Male

    20.3%
  • Unknown

    2.0%

Ethnicity

  • White

    76.8%
  • Hispanic or Latino

    13.0%
  • Asian

    7.5%
  • Unknown

    2.2%
  • Black or African American

    0.6%
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Languages Spoken

  • Spanish

    46.9%
  • French

    9.1%
  • German

    6.9%
  • Portuguese

    5.3%
  • Arabic

    4.8%
  • Italian

    4.5%
  • Russian

    3.7%
  • Japanese

    3.2%
  • Chinese

    2.4%
  • Polish

    2.1%
  • Carrier

    1.9%
  • Mandarin

    1.6%
  • Hindi

    1.3%
  • Turkish

    1.1%
  • Korean

    1.1%
  • Cantonese

    0.8%
  • Vietnamese

    0.8%
  • Armenian

    0.8%
  • Albanian

    0.8%
  • Greek

    0.8%
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Real Travel Agent Salaries

Job Title Company Location Start Date Salary
Travel Agent Travelocity Southlake, TX Mar 03, 2011 $60,000
Travel Agent Atlantic Travel Center Inc. Annandale, VA Oct 16, 2015 $57,283
Travel Agents GTA North America, Inc. New York, NY Feb 01, 2011 $55,733
Travel Agents GTA Americas LLC New York, NY Apr 09, 2014 $55,000 -
$62,000
Travel Agents Sekisui Inc. Memphis, TN Dec 12, 2013 $54,600
Travel Agent Gil Tours Travel, Inc. Philadelphia, PA Jul 28, 2016 $52,021
Travel Agents Sylvina's Travel Services, Inc. Falls Church, VA Aug 08, 2014 $49,525
Travel Agent Blue Sky Travel & Tours, Inc. Falls Church, VA Jan 21, 2009 $47,709
Travel Agents Victoria Cruises, Inc. NY Jul 22, 2014 $45,427
Travel Agents Ace Travel Agency, Inc. Fort Lee, NJ Mar 15, 2011 $43,681
Travel Agent JTB USA, Inc. Torrance, CA Sep 16, 2015 $43,350
Travel Agents Victoria Cruises, Inc. NY May 15, 2012 $43,202
Travel Agents Mana International Group, Inc. Chantilly, VA Apr 30, 2012 $43,000
Travel Agent A Tu Estilo Inc. Hallandale Beach, FL Sep 20, 2016 $42,952
Travel Agents JTB International, Inc. New York, NY Dec 10, 2010 $35,600
Travel Agent Express Ny New York, NY Aug 17, 2016 $35,568
Travel Agents HARI World Travel Inc. New York, NY May 21, 2012 $35,568
Travel Agents JTB USA, Inc. Hasbrouck Heights, NJ Apr 20, 2011 $35,000
Travel Agents STI Travel LLC Hackensack, NJ Oct 25, 2007 $34,874
Travel Agents TTA, Inc. New York, NY Sep 22, 2009 $34,874
Travel Agent Joun Tour Inc. Los Angeles, CA May 01, 2008 $34,800
Travel Agent Joun Tour Inc. Los Angeles, CA Jul 02, 2010 $34,800
Travel Agents R&C Tours USA, Inc. Los Angeles, CA Mar 29, 2011 $31,326
Travel Agent Mode Tour Netwokr Inc. Dec 16, 2009 $31,180
Travel Agent Top Travel, Inc. Wheaton, MD Jan 08, 2009 $30,783
Travel Agents Adriatic Travel Inc. CA Sep 17, 2008 $29,969
Travel Agents The Inn at Wall Street Ltd New York, NY Mar 17, 2011 $29,281
Travel Agents Atelier of The Incentives, Inc. New York, NY Feb 28, 2008 $29,281
Travel Agent Kakatua Travels, LLC Jackson, NY Apr 30, 2008 $29,281
Travel Agents Polish American Travel Service Philadelphia, PA Sep 09, 2008 $29,051 -
$33,392

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Top Skills for A Travel Agent

CarRentalsCustomerServiceSkillsAirlineTicketsHotelReservationsLeisureTravelVacationPackagesItineraryTourPackagesTravelDatesInternationalTravelArrangementsTravelPlansTravelPackagesCorporateTravelTravelInformationFinancialConsiderationsGroupTravelInternationalReservationsPromotionalTravelIncentivesTravelReservationsPhoneCallsComputerPrinterSystem

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Top Travel Agent Skills

  1. Car Rentals
  2. Customer Service Skills
  3. Airline Tickets
You can check out examples of real life uses of top skills on resumes here:
  • Booked car rentals, airplane reservations, gave international driving permits, and took passport photos.
  • Maintain my home office by utilizing my customer service skills and Administrative skills as well as organization skills.
  • Secure airline tickets, bus transportation, rental cars, boat cruises, private tours and hotel accommodations.
  • Assisted clients with airline/car/hotel reservations for national and international conventions.
  • Combined marketing, sales, and customer relations building skills to drive sales for custom leisure travel services.

Top Travel Agent Employers

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