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Travel agent skills for your resume and career

Updated January 8, 2025
3 min read
Quoted expert
Diane Petras
Travel agent example skills
Below we've compiled a list of the most critical travel agent skills. We ranked the top skills for travel agents based on the percentage of resumes they appeared on. For example, 30.0% of travel agent resumes contained reservations as a skill. Continue reading to find out what skills a travel agent needs to be successful in the workplace.

15 travel agent skills for your resume and career

1. Reservations

Here's how travel agents use reservations:
  • Communicated all confirmed reservations and itineraries to clients by email, including basic country/destination and airport information that enabled smooth travel.
  • Serviced inbound calls using Sabre system by setting itineraries and booking new reservations, also including billing reversals or accommodations.

2. Booking

Here's how travel agents use booking:
  • Performed travel agent duties providing a prestige customer experience in booking tours internationally and domestically for a fast paced tour company.
  • Provided complete travel service to customers that included ticket booking, visa application and obtained international medical insurances.

3. AAA

American Automobile Association, commonly pronounced as AAA or triple A, is an organization in North America. AAA is a privately held non-profit driven public party affiliation and administration association with more than 60 million members in the United States and Canada. AAA offers types of assistance to its individuals, including emergency aide.

Here's how travel agents use aaa:
  • Assist AAA Members in all areas of travel including airline tickets, vacation packages, cruises, tours and independent travel.
  • Planned, described, arranged and sold itinerary tour packages and AAA promotional travel incentives offered by various travel vendors.

4. Credit Card

A type of card issued by banks and other financial institutions, that enable users to manage and borrow their finances is called a credit card. The funds borrowed from a financial institution through a credit card are meant to be paid back along with certain amounts of interest imposed by the bank.

Here's how travel agents use credit card:
  • Managed computerized bookings and reservations, corporate and private account management, credit card authorizations, billing, and discrepancy resolutions.
  • Process event/convention registrations and maintain financial accounts for clients including maintaining and securing credit card information.

5. Travel Itineraries

Here's how travel agents use travel itineraries:
  • Well-organized, accurate and detail oriented; planned and organized travel itineraries.
  • Arranged travel itineraries, booked reservation for corporate and leisure travelers.

6. Reservation System

A reservation system is a software or computer-based system which is used to keep a record of transactions related to travel, hotel booking, tickets, cab expenses, and others.

Here's how travel agents use reservation system:
  • Use computerized reservation system to process payments, book transportation and hotel reservations and print required documentation for customer.
  • Used mainframe and travel reservation systems to provide accommodation and transportation options within budgets and requested hospitality providers.

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7. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how travel agents use hotel reservations:
  • Booked transportation and hotel reservations, for individuals and groups, traveling domestically and internationally.
  • Arranged on- site logistics including hotel reservations, transportation and accommodations.

8. Customer Issues

Here's how travel agents use customer issues:
  • Achieved Operational Excellence in the absence of management including escalated customer issues and completing daily resolutions arising within the office.
  • Exercise extreme flexibility and creativity to resolve customer issues and fulfill travel requests, regardless of complexity.

9. Travel Industry

Here's how travel agents use travel industry:
  • Maintained high level of service standards and offered dedicated customer service constantly monitoring changes that occurred in the travel industry.
  • Provided many travel related services with emphasis on Cruise Specialist and held many travel industry certificates.

10. Apollo

Apollo is a young man and one of the most important and complex Olympian deities of ancient Greek and Roman religions and myths. He is a male beauty, son of Zeus and Leto, and brother of Artemis. Known as the god of music, medicine, prophecy, poetry, archery, inspiration, Apollo is sometimes identified with the sun.

Here's how travel agents use apollo:
  • Assisted students and faculty with travel arrangements - Apollo Computer - Prepared weekly Airlines Reporting Corporation report
  • Coordinated travel arrangements for business and leisure travel clients; operated Apollo computer system

11. Leisure Travel

Here's how travel agents use leisure travel:
  • Assembled leisure travel packages for clients including airline reservations, hotel/resort accommodations and corresponding destination daily activities.
  • Worked with corporate and leisure travelers to develop domestic and international travel packages.

12. Travel Products

Here's how travel agents use travel products:
  • Retail sales of a variety of travel products including air, tour, hotel, rail, cruise, and car.
  • Job requires good customer service and problem solving skills as well as good knowledge of various travel products and destinations.

13. Car Rentals

Travelling by car provides ease of movement in terms of pace, route, and independence. Car rental agencies rent cars to clients who need vehicles for a short period of time. When considering a car for rent, individuals can choose between various types of products, GPS systems, price, or additional insurance.

Here's how travel agents use car rentals:
  • Developed and organized cost-effective, knowledgeable travel consultation specifically in flight arrangements, hotel accommodations, car rentals, and cruises.
  • Arranged domestic and international air, hotel and car rental reservations for corporate and vacation travelers via various reservation computer systems.

14. GDS

Here's how travel agents use gds:
  • Navigated complex GDS computing systems for domestic and international travel.
  • Book and issue airline, hotel, car and other tour reservations through our GDS system, accurately, and efficiently.

15. Domestic Travel

Here's how travel agents use domestic travel:
  • Consulted customers regarding foreign and domestic travel, touring and housing accommodation packages.
  • Provided international and domestic travel related services to individuals, groups and families.
top-skills

What skills help Travel Agents find jobs?

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What type of skills will young travel agents need?

Diane PetrasDiane Petras LinkedIn profile

CTIE, president, The Travel Institute

The good news for young graduates considering their career options is that anyone can become a travel agent. That said, the foundation for being a successful travel professional and trusted advisor is a combination of soft and hard skills. It's a combination of knowing market specifics and how to access and secure the best value for your travelers while also understanding personal needs, communicating value, being ethical, and building trusting relationships, all while taking the client through the decision process and finalizing the sale.

List of travel agent skills to add to your resume

Travel agent skills

The most important skills for a travel agent resume and required skills for a travel agent to have include:

  • Reservations
  • Booking
  • AAA
  • Credit Card
  • Travel Itineraries
  • Reservation System
  • Hotel Reservations
  • Customer Issues
  • Travel Industry
  • Apollo
  • Leisure Travel
  • Travel Products
  • Car Rentals
  • GDS
  • Domestic Travel
  • Airline Tickets
  • Travel Services
  • Inbound Calls
  • Develop Leads
  • Cruise Lines
  • Group Travel
  • Trade Shows
  • International Travel Arrangements
  • Customer Complaints
  • Financial Considerations
  • Travel Insurance
  • Virtuoso
  • Corporate Travel
  • Vacation Packages
  • Ground Transportation
  • Book Travel
  • Air Travel
  • Car Reservations
  • Amadeus
  • Travel Reservations
  • Caribbean
  • Processing Payments
  • Retail Travel
  • Corporate Clients
  • Outbound Calls
  • Business Travel
  • Corporate Accounts
  • Local Customs
  • Book Reservations
  • Customer Inquiries
  • Travel Agencies
  • Book Transportation
  • Airline Reservations
  • Airline Rules

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.