Travel agent vs tour operator

Differences between travel agent and tour operator duties and responsibilities

Travel agent example responsibilities.

• Manage corporate travel arrangements for business accounts, including passport and visa documents.
• Book hotel reservations; recommend and cross sell hotel rooms for availability within the Marriott brand of hotels and resorts.
• Service inbound calls using Sabre system by setting itineraries and booking new reservations, also including billing reversals or accommodations.
• Create PDFs prior to being send to print vendors and edit sell sheets for product introduction mailings.
• Assist all travelers with acquiring passport, passport renewals, and visa requirements on any international travel itineraries.
• Create scripts to help agents process long driven formats in Worldspan, Sabre, and Amadeus for quickness and accuracy.
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Tour operator example responsibilities.

• Plan itineraries, make reservations, lead tours, obtain licenses for foreign pilots, manage a fleet of light aircraft.
• Manage VIP guest calendar to ensure these guests are given quality service from staff.
• Process and issue airlines, transfers, hotels, and city tours reservations for groups.
• Train customers in operating Segway personal transport devices and hold entertaining tours.
• Film all selection tour events and act as intermediary between AAG and hundreds of Midwestern media outlets.
• Train customers in operating Segway personal transport devices and hold entertaining tours.