Travel clerk job description

Works under the general guidance and supervision of the PPPO Operations Supervisor and Travel Clerk III Lead. The Travel Clerk II (TCII) performs work across all PPPO actions. Responsibilities encompass a full range of administrative tasks & technical duties that support transportation operations tied to Army Logistic Support Services.

The TCII provides counseling services for military and civilian personnel in order to facilitate relocation of personal property and family members based on orders, transportation entitlements, joint travel regulations (JTR) and defense travel regulations (DTR). The TCII must be able to: efficiently and accurately counsel customers on personal property shipment and storage services, ensure counseling schedule requirements are met, explain entitlements & responsibilities IAW applicable regulations, enter data into required automated systems, maintain customer correspondence via email and phone, keep up on internal filing, assist with front desk duties including: assisting customers, scheduling counseling appointments, answering questions, etc. This position must attend training on how to process shipments for: Unaccompanied Baggage (UB), Household Goods (HHG), Storage (Temporary, Non-Temporary, and Special), Local Moves, Personally Procured Moves, and Privately Owned Vehicles (POV) and ensure regulations are researched, reviewed & adhered to when counseling. This position will be required to perform housekeeping of work areas, will be expected to work overtime periodically when required. Work hours & work location may, with proper notification, be adjusted to include shift work to meet contract requirements.

Primary functions also include assisting with preparation of weekly and monthly reports. The TCII will become familiar with JTR, DTR, and other Army regulations as well as contract requirements. This position will provide contract support to ensure compliance with environmental, safety, and security regulations. Work is typically performed in well-ventilated and lighted areas with some lifting and moving of materials. This position requires standing, walking, and sitting while working either indoors or outdoors. While performing the job, you may be required to lift/carry, pull/push, reach, squat, and kneel; you may be required to perform other duties as assigned.
*Education/Experience/Skills: *

• High School Diploma or equivalent required

• At least 1-2 years of customer service and clerical experience

• At least 2-3 years of work related experience preferred

• Valid state driver's license

• Excellent customer service & oral/written communication skills

• Detail oriented and well organized

• Ability to multi-task and quickly learn new skills

• Ability to interact effectively and professionally with people

• Ability to review, research, study, explain various military regulations and policies

• Team player, self-starter

• Proficient in MS Office with ability to quickly learn software applications

*Must be a U.S. Citizen.*Paid relocation assistance is not available. Candidates must currently reside within commuting distance or clearly state a willingness to relocate his or herself.

TECH SYSTEMS is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.

Job Type: Full-time

Pay: $19.25 per hour

Benefits:
* 401(k)
* Dental insurance
* Health insurance
* Life insurance
* Paid time off
* Vision insurance
Schedule:
* 8 hour shift
* Monday to Friday
* Overtime

Ability to commute/relocate:
* Schofield Barracks, HI: Reliably commute or planning to relocate before starting work (Required)

Education:
* High school or equivalent (Required)

Experience:
* Customer service: 1 year (Required)
* Microsoft Office: 1 year (Required)

License/Certification:
* Driver's License (Required)

Work Location: One location

At this level, all major modes of transportation are used, as most individual trips involve combinations of more than one mode. Travel is varied, often not recurrent and periodically requires planning for relatively inaccessible intermediate or destination points. The incumbent is characterized by independence of action, with very little instruction, guidance, and review, except for review of accomplishments of broad objectives and conformance to policy. The incumbent is viewed as the authority on travel matters, including the furnishing of advice and information to travelers, administrative officials and others; and has responsibility as the principal liaison with all elements, carriers, and facilities.
Responsibilities

MAJOR JOB ACTIVITIES:

+ Counsel all authorized military and civilians employees and dependents of their entitlements for travel via commercial air, government air, contracted air, ferry, commercial bus, and charter bus.

+ Plan itinerary and schedule travel accommodations for military and civilian personnel with dependents according to travel orders using knowledge of routes, types of carriers and travel regulations.

+ Plan and process commercial travel routings in accordance with DOD regulations and customer request.

+ Obtain and validate funding availability for unit movement.

+ Provide timely and accurate communication to stakeholders; requiring the ability to communicate effectively in writing and orally.

+ Build customer relationship and confidence through the use the of strong interpersonal and relationship building skills.

+ Responsible for making travel arrangements

+ Verify travel orders to ensure costs, availability and convenience of different types of carriers to select most advantageous route and carrier.

+ Routings are diverse and there is a necessity for frequent rerouting, re-planning, or rearranging, with many side trips requiring changes in modes of travel and creating substantial difficulty in routing and scheduling connections.

+ A substantial amount of travel involves special allowances or requires authorization and planning for supplementary or special transportation facilities. It is frequently difficult to obtain the required information.

+ Utilize DOD information systems to procure and coordinate charter commercial aircrafts and commercial buses for simple to complex personnel movements.

+ Conduct information search and research, using analytical and creative problem-solving skills, questioning feedback skills, customer service orientation and commitment to quality, responsibility, meeting high work standards and initiatives.

+ Inspect carrier equipment and personnel to determine if the quality of service provided conforms to the terms and conditions of the DOD 4500.9R and DOD Bus Agreement.

+ Provide on-site assistance for safely loading cargo and passengers

+ Obtain and maintain knowledge and updates of the JTR, DOD 4500.9R, AR 55-46 and other governing policies and regulations.

+ Performs other duties and assignments as required.

MATERIAL & EQUIPMENT DIRECTLY USED:

+ Computer, office supplies, etc

WORKING ENVIRONMENT:

+ Office Environment. May be required to work an uncommon tour of duty including nights, weekends, and holidays.

PHYSICAL ACTIVITIES:

+ Work requires standing, walking, climbing, bending, occasionally working in cramped or awkward positions. Frequently lifts equipment weighing upt to 50 pounds. Occasionally assists lifting and carrying equipment weighing up to 75 pounds. Employee stands for long periods. Dirt, dust, and grease are always present. There is frequent exposure to chemicals that may burn and irritate the skin if proper personal protective equipment is not used. If employee fails to follow appropriate safety procedures, there could be exposure to cuts, bruises, shocks, and strains. May be required to wear a respirator and to pass the required physical. May be required to work an uncommon tour of duty including nights, weekends, and holidays. Must comply with OSHA, EPA, Fire Regulations and published Company work rules.

Qualifications

MINIMUM QUALIFICATIONS:

Education/Certifications: One year related experience may be substituted for one year of education, if degree is required.

+ High School graduate

+ Associates Degree (preferred)

+ Proficient in Microsoft Excel, Outlook, Word, and PowerPoint

Experience :

+ Equivalent + 2-5 years related experience

+ Must have or able to obtain and maintain a Common Access Card (CAC).

+ Must successfully pass a NACI background investigation.

+ Valid state driver's license required.

We are committed to an inclusive and diverse workplace that values and supports the contributions of each individual. This commitment along with our common Vision and Values of Integrity, Respect, and Responsibility, allows us to leverage differences, encourage innovation and expand our success in the global marketplace. Vectrus is an Equal Opportunity /Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, protected veteran status or status as an individual with a disability. EOE/Minority/Female/Disabled/Veteran.